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"typing_duration": 15.467, "wpm": 0, "message": "" }, { "message_id": 357, "agent_id": 23, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 358, "agent_id": 13, "delay": 15, "onscreen_delay": 8.659, "typing_delay": 6.341, "typing_duration": 15.566, "wpm": 24, "message": "ครับก็สวัสดีทุกท่านนะครับ " }, { "message_id": 359, "agent_id": 14, "delay": 11.564, "onscreen_delay": 6.17, "typing_delay": 5.394, "typing_duration": 15.77, "wpm": 32, "message": "วันนี้ก็จะเป็นการจัดอบรมให้ความรู้" }, { "message_id": 360, "agent_id": 25, "delay": 11.77, "onscreen_delay": 7.189, "typing_delay": 4.581, "typing_duration": 12.549, "wpm": 29, "message": "การใช้บริการ TTS caption " }, { "message_id": 361, "agent_id": 23, "delay": 8.548, "onscreen_delay": 3.815, "typing_delay": 4.733, "typing_duration": 16.865, "wpm": 18, "message": "แล้วก็TTRS Live Chat" }, { "message_id": 362, "agent_id": 13, "delay": 12.864, "onscreen_delay": 6.034, "typing_delay": 6.83, "typing_duration": 16.974, "wpm": 24, "message": "ศูนย์ TTRS Captioned นะครับ " }, { "message_id": 363, "agent_id": 14, "delay": 12.973, "onscreen_delay": 7.209, "typing_delay": 5.764, "typing_duration": 15.455, "wpm": 44, "message": "ขอแนะนำตัวนะครับ ผม ดร.ณัฐนันท์ ทัดพิทักษ์กุล " }, { "message_id": 364, "agent_id": 25, "delay": 11.455, "onscreen_delay": 5.648, "typing_delay": 5.807, "typing_duration": 11.25, "wpm": 23, "message": "ก็จะมาเป็นวิทยากร " }, { "message_id": 365, "agent_id": 23, "delay": 7.453, "onscreen_delay": 2.243, "typing_delay": 5.21, "typing_duration": 15.292, "wpm": 26, "message": "อธิบายการใช้งาน แล้วก็จะมี " }, { "message_id": 366, "agent_id": 13, "delay": 11.292, "onscreen_delay": 6.149, "typing_delay": 5.143, "typing_duration": 13.823, "wpm": 26, "message": "คุณคุณเยาวภา ลีอำนาจวงศ์ " }, { "message_id": 367, "agent_id": 14, "delay": 9.818, "onscreen_delay": 5.155, "typing_delay": 4.663, "typing_duration": 9.896, "wpm": 24, "message": "ก็จะมาช่วยบรรยาย " }, { "message_id": 368, "agent_id": 25, "delay": 6.682, "onscreen_delay": 0, "typing_delay": 6.682, "typing_duration": 10.215, "wpm": 13, "message": "คุณเยาวภา" }, { "message_id": 369, "agent_id": 23, "delay": 6.212, "onscreen_delay": 1.698, "typing_delay": 4.514, "typing_duration": 18.362, "wpm": 26, "message": "เป็นผู้ใช้งานทั้ง TTRS Live Chat" }, { "message_id": 370, "agent_id": 13, "delay": 14.362, "onscreen_delay": 9.483, "typing_delay": 4.879, "typing_duration": 17.992, "wpm": 37, "message": "TTRS Live Chat นะครับ ก็จะมีประสบการณ์นะครับ " }, { "message_id": 371, "agent_id": 14, "delay": 13.991, "onscreen_delay": 7.187, "typing_delay": 6.804, "typing_duration": 15.153, "wpm": 32, "message": "ให้คุณเยาวภามาช่วยแชร์ประสบการณ์ " }, { "message_id": 372, "agent_id": 25, "delay": 11.152, "onscreen_delay": 3.893, "typing_delay": 7.259, "typing_duration": 11.979, "wpm": 13, "message": "นอกจากนั้น" }, { "message_id": 373, "agent_id": 23, "delay": 7.979, "onscreen_delay": 2.132, "typing_delay": 5.847, "typing_duration": 16.119, "wpm": 31, "message": "ตัวการบรรยายในวันนี้ เนื่องจากว่า" }, { "message_id": 374, "agent_id": 13, "delay": 12.118, "onscreen_delay": 6.919, "typing_delay": 5.199, "typing_duration": 15.274, "wpm": 35, "message": "กลุ่มที่มานี่ จะเป็นกลุ่มของคุณหูตึง" }, { "message_id": 375, "agent_id": 14, "delay": 11.273, "onscreen_delay": 6.763, "typing_delay": 4.51, "typing_duration": 13.296, "wpm": 42, "message": "ที่มีความสามารถในการพูด แต่ว่าบางท่าน" }, { "message_id": 376, "agent_id": 25, "delay": 9.295, "onscreen_delay": 4.761, "typing_delay": 4.534, "typing_duration": 11.344, "wpm": 54, "message": "อาจจะไม่เข้าใจภาษามือ เราก็จะมีเครื่องมือ" }, { "message_id": 377, "agent_id": 23, "delay": 7.344, "onscreen_delay": 2.751, "typing_delay": 4.593, "typing_duration": 14.324, "wpm": 45, "message": "ช่วยอีกอันหนึ่งก็คือตัวถอดความแบบทันต่อเวลา " }, { "message_id": 378, "agent_id": 13, "delay": 10.323, "onscreen_delay": 5.4, "typing_delay": 4.923, "typing_duration": 13.777, "wpm": 34, "message": "ถ้าดูบนสไลด์นะครับ เราจะเห็นว่า" }, { "message_id": 379, "agent_id": 14, "delay": 9.777, "onscreen_delay": 5.431, "typing_delay": 4.346, "typing_duration": 13.622, "wpm": 41, "message": "มีข้อความค่อย ๆ ขึ้น อันนี้เป็นบริการ" }, { "message_id": 380, "agent_id": 25, "delay": 9.619, "onscreen_delay": 4.907, "typing_delay": 4.712, "typing_duration": 14.861, "wpm": 37, "message": "ถอดความสด อันนี้ก็จะช่วยให้กับคนหูตึง" }, { "message_id": 381, "agent_id": 23, "delay": 10.86, "onscreen_delay": 6.171, "typing_delay": 4.689, "typing_duration": 10.885, "wpm": 40, "message": "ที่ยังไม่ทราบภาษามือให้เข้าใจ " }, { "message_id": 382, "agent_id": 13, "delay": 6.884, "onscreen_delay": 1.644, "typing_delay": 5.24, "typing_duration": 18.028, "wpm": 37, "message": "ที่ผมกำลังบรรยายนะครับ ที่ผใกำลังอ่านข้อความ" }, { "message_id": 383, "agent_id": 14, "delay": 14.02, "onscreen_delay": 9.579, "typing_delay": 4.441, "typing_duration": 12.232, "wpm": 20, "message": "แทนนะครับ สำหรับ" }, { "message_id": 384, "agent_id": 25, "delay": 10.02, "onscreen_delay": 5.266, "typing_delay": 4.754, "typing_duration": 9.498, "wpm": 46, "message": "ตัวเนื้อหาที่จะบรรยายในวันนี้ " }, { "message_id": 385, "agent_id": 23, "delay": 6.019, "onscreen_delay": 1.41, "typing_delay": 4.609, "typing_duration": 16.053, "wpm": 16, "message": "เบื้องต้นก็จะเป็น" }, { "message_id": 386, "agent_id": 13, "delay": 12.052, "onscreen_delay": 7.458, "typing_delay": 4.594, "typing_duration": 13.145, "wpm": 48, "message": "การอธิบายว่า TTRS Captioned TTRS Live Chat " }, { "message_id": 387, "agent_id": 14, "delay": 9.143, "onscreen_delay": 4.756, "typing_delay": 4.387, "typing_duration": 13.91, "wpm": 43, "message": "ทำงานอย่างไรนะครับ ก็จะเป็นผู้บรรยายหลัก " }, { "message_id": 388, "agent_id": 25, "delay": 9.908, "onscreen_delay": 5.384, "typing_delay": 4.524, "typing_duration": 10.355, "wpm": 35, "message": "และจากนั้นเราก็จะพักเบรก " }, { "message_id": 389, "agent_id": 23, "delay": 6.352, "onscreen_delay": 1.667, "typing_delay": 4.685, "typing_duration": 12.093, "wpm": 48, "message": "จากนั้นเราก็จะบรรยายถึงวิธีการใช้งานว่า " }, { "message_id": 390, "agent_id": 13, "delay": 8.091, "onscreen_delay": 2.214, "typing_delay": 5.877, "typing_duration": 13.063, "wpm": 53, "message": "TTRS Captioned แล้วก็ TTRS Live Chat ทำอย่างไร " }, { "message_id": 391, "agent_id": 14, "delay": 9.063, "onscreen_delay": 3.6, "typing_delay": 5.463, "typing_duration": 14.581, "wpm": 27, "message": "ถัดจากนั้นก็จะให้คุณเยาวภา" }, { "message_id": 392, "agent_id": 25, "delay": 10.58, "onscreen_delay": 6.157, "typing_delay": 4.423, "typing_duration": 10.974, "wpm": 38, "message": "มาแชร์ประสบการณ์ว่าที่ผ่านมา" }, { "message_id": 393, "agent_id": 23, "delay": 6.972, "onscreen_delay": 2.401, "typing_delay": 4.571, "typing_duration": 19, "wpm": 20, "message": "ได้ใช้ app. [เสียงปรบมือ]" }, { "message_id": 394, "agent_id": 13, "delay": 14.995, "onscreen_delay": 10.16, "typing_delay": 4.835, "typing_duration": 17.298, "wpm": 42, "message": "TTRS Live Chat ใช้ทำอะไรบ้าง ติดปัญหาอย่างไรบ้าง " }, { "message_id": 395, "agent_id": 14, "delay": 13.296, "onscreen_delay": 8.373, "typing_delay": 4.923, "typing_duration": 15.667, "wpm": 43, "message": "ให้กับทุกท่านได้ทราบ อันนี้ก็จะหมดในครึ่งเช้า " }, { "message_id": 396, "agent_id": 25, "delay": 11.666, "onscreen_delay": 6.009, "typing_delay": 5.657, "typing_duration": 11.179, "wpm": 39, "message": "แล้วจากนั้นเราก็พักทานข้าวกัน" }, { "message_id": 397, "agent_id": 23, "delay": 7.664, "onscreen_delay": 2.17, "typing_delay": 5.494, "typing_duration": 15.862, "wpm": 30, "message": "ต่อจากนั้นก็จะเป็นการทำ workshop " }, { "message_id": 398, "agent_id": 13, "delay": 11.852, "onscreen_delay": 7.122, "typing_delay": 4.73, "typing_duration": 18.265, "wpm": 33, "message": "ให้ทุกท่านได้มีโอกาส ได้มีการทดลองใช้งาน " }, { "message_id": 399, "agent_id": 14, "delay": 14.257, "onscreen_delay": 8.656, "typing_delay": 5.601, "typing_duration": 17.818, "wpm": 30, "message": "TTRS Captioned แล้วก็ TTRS Live Chat " }, { "message_id": 400, "agent_id": 25, "delay": 13.816, "onscreen_delay": 9.118, "typing_delay": 4.698, "typing_duration": 17.925, "wpm": 10, "message": "จากนั้นก็ปิด" }, { "message_id": 401, "agent_id": 23, "delay": 13.925, "onscreen_delay": 8.943, "typing_delay": 4.982, "typing_duration": 15.521, "wpm": 46, "message": "กำหนดการของวันนี้ก็จะเป็นดังนี้ เบื้องต้นก่อนที่" }, { "message_id": 402, "agent_id": 13, "delay": 11.52, "onscreen_delay": 5.592, "typing_delay": 5.928, "typing_duration": 19.001, "wpm": 15, "message": "เราจะเข้าสู่การบนนย" }, { "message_id": 403, "agent_id": 14, "delay": 15, "onscreen_delay": 8.589, "typing_delay": 6.411, "typing_duration": 17.674, "wpm": 33, "message": "ทุกท่านอาจจะยังไม่ได้เป็นสมาชิกของ TTRS " }, { "message_id": 404, "agent_id": 25, "delay": 13.674, "onscreen_delay": 8.388, "typing_delay": 5.286, "typing_duration": 13.435, "wpm": 27, "message": "ท่านจะยังไม่สามารถใช้งาน " }, { "message_id": 405, "agent_id": 23, "delay": 9.673, "onscreen_delay": 3.904, "typing_delay": 5.769, "typing_duration": 16.102, "wpm": 33, "message": "TTRS Caption กับ TTRS Live Chat ได้ " }, { "message_id": 406, "agent_id": 13, "delay": 12.102, "onscreen_delay": 6.893, "typing_delay": 5.209, "typing_duration": 18.597, "wpm": 21, "message": "ที่อาจจะให้ทุกท่านสแกน และ" }, { "message_id": 407, "agent_id": 14, "delay": 14.597, "onscreen_delay": 9.388, "typing_delay": 5.209, "typing_duration": 12.581, "wpm": 35, "message": "กรอกข้อมูล อยากให้ทุกท่านช่วย" }, { "message_id": 408, "agent_id": 25, "delay": 10.595, "onscreen_delay": 5.635, "typing_delay": 4.96, "typing_duration": 13.543, "wpm": 55, "message": "กรอกข้อมูลตรงนี้ก่อนเพื่อที่จะส่งต่อให้เจ้าหน้าที่" }, { "message_id": 409, "agent_id": 23, "delay": 9.542, "onscreen_delay": 4.982, "typing_delay": 4.56, "typing_duration": 12.852, "wpm": 22, "message": "ทำการสมัครสมาชิกให้ " }, { "message_id": 410, "agent_id": 13, "delay": 8.851, "onscreen_delay": 3.598, "typing_delay": 5.253, "typing_duration": 17.079, "wpm": 29, "message": "ซึ่งตรงนี้ ก็จะไปใช้ต่อในช่วงบ่าย " }, { "message_id": 411, "agent_id": 14, "delay": 13.078, "onscreen_delay": 8.075, "typing_delay": 5.003, "typing_duration": 16.421, "wpm": 35, "message": "ให้ทุกท่านสามารถ Login แล้วก็ใช้งานได้ " }, { "message_id": 412, "agent_id": 25, "delay": 12.419, "onscreen_delay": 7.908, "typing_delay": 4.511, "typing_duration": 10.339, "wpm": 57, "message": "เบื้องต้นก่อนที่เราจะเรียนวิธีการใช้งาน " }, { "message_id": 413, "agent_id": 23, "delay": 8.418, "onscreen_delay": 3.891, "typing_delay": 4.527, "typing_duration": 12.398, "wpm": 50, "message": "เราอาจจะให้ทุกท่านช่วยให้ข้อมูลตรงนี้ก่อน " }, { "message_id": 414, "agent_id": 13, "delay": 8.394, "onscreen_delay": 3.705, "typing_delay": 4.689, "typing_duration": 17.822, "wpm": 24, "message": "สมัครสมาชิกกันก่อน 10-20 นาที " }, { "message_id": 415, "agent_id": 14, "delay": 13.822, "onscreen_delay": 8.809, "typing_delay": 5.013, "typing_duration": 14.82, "wpm": 23, "message": "ค่อย ๆ เริ่มคลาสการอบรม " }, { "message_id": 416, "agent_id": 25, "delay": 10.819, "onscreen_delay": 6.145, "typing_delay": 4.674, "typing_duration": 16.617, "wpm": 24, "message": "เดี๋ยวให้ทุกท่านสามารถ scan " }, { "message_id": 417, "agent_id": 23, "delay": 12.615, "onscreen_delay": 7.897, "typing_delay": 4.718, "typing_duration": 14.399, "wpm": 30, "message": "ตัว QR code ตรงนี้ ถ้าท่านไหน" }, { "message_id": 418, "agent_id": 13, "delay": 10.399, "onscreen_delay": 5.56, "typing_delay": 4.839, "typing_duration": 14.426, "wpm": 28, "message": "เสร็จแล้ว หรือให้ข้อมูลแล้ว " }, { "message_id": 419, "agent_id": 14, "delay": 10.424, "onscreen_delay": 5.472, "typing_delay": 4.952, "typing_duration": 12.704, "wpm": 37, "message": "ก็ยังไม่ต้องทำนะครับ แต่ท่านไหน" }, { "message_id": 420, "agent_id": 25, "delay": 8.703, "onscreen_delay": 3.561, "typing_delay": 5.142, "typing_duration": 10.822, "wpm": 46, "message": "ยังไม่เสร็จก็ช่วยกรอกข้อมูลให้เรา " }, { "message_id": 421, "agent_id": 23, "delay": 6.822, "onscreen_delay": 2.475, "typing_delay": 4.347, "typing_duration": 11.939, "wpm": 45, "message": "เดี๋ยวเราอาจจะเริ่มกันอีกทีตอนประมาณ " }, { "message_id": 422, "agent_id": 13, "delay": 7.939, "onscreen_delay": 2.582, "typing_delay": 5.357, "typing_duration": 15.816, "wpm": 13, "message": "9.30 น. นะครับ " }, { "message_id": 423, "agent_id": 14, "delay": 11.815, "onscreen_delay": 6.573, "typing_delay": 5.242, "typing_duration": 14.813, "wpm": 15, "message": "ข้อมูลที่กรอกก็ " }, { "message_id": 424, "agent_id": 25, "delay": 10.812, "onscreen_delay": 5.566, "typing_delay": 5.246, "typing_duration": 9.869, "wpm": 44, "message": "เดี๋ยวผมเปิด scan ให้ดูนะครับ " }, { "message_id": 425, "agent_id": 23, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 426, "agent_id": 13, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 427, "agent_id": 14, "delay": 18.393, "onscreen_delay": 0, "typing_delay": 18.393, "typing_duration": 18.393, "wpm": 0, "message": "" }, { "message_id": 428, "agent_id": 25, "delay": 14.391, "onscreen_delay": 0.959, "typing_delay": 13.432, "typing_duration": 13.432, "wpm": 0, "message": "" }, { "message_id": 429, "agent_id": 23, "delay": 10.386, "onscreen_delay": 0.365, "typing_delay": 10.021, "typing_duration": 19, "wpm": 0, "message": "" }, { "message_id": 430, "agent_id": 13, "delay": 14.998, "onscreen_delay": 5.951, "typing_delay": 9.047, "typing_duration": 11.953, "wpm": 0, "message": "" }, { "message_id": 431, "agent_id": 14, "delay": 10.996, "onscreen_delay": 4.804, "typing_delay": 6.192, "typing_duration": 14.604, "wpm": 32, "message": "ข้อมูลตัวนี้จะเป็นใบสมัครสมาชิก" }, { "message_id": 432, "agent_id": 25, "delay": 10.602, "onscreen_delay": 6.248, "typing_delay": 4.354, "typing_duration": 12.93, "wpm": 38, "message": "สำหรับการอบรมในครั้งนี้ก็จะมีกรอก" }, { "message_id": 433, "agent_id": 23, "delay": 8.928, "onscreen_delay": 4.034, "typing_delay": 4.894, "typing_duration": 12.063, "wpm": 19, "message": "พวกคำนำหน้าชื่อ " }, { "message_id": 434, "agent_id": 13, "delay": 8.063, "onscreen_delay": 3.801, "typing_delay": 4.262, "typing_duration": 15.194, "wpm": 31, "message": "เลขบัตรประชาชน วัน เดือน ปีเกิด " }, { "message_id": 435, "agent_id": 14, "delay": 11.194, "onscreen_delay": 6.341, "typing_delay": 4.853, "typing_duration": 15.08, "wpm": 25, "message": "ตัว พ.ศ. ตัวปีเกิดให้กรอก" }, { "message_id": 436, "agent_id": 25, "delay": 11.08, "onscreen_delay": 6.731, "typing_delay": 4.349, "typing_duration": 10.866, "wpm": 37, "message": "เป็น พ.ศ. แต่ว่าพอดีตัว web " }, { "message_id": 437, "agent_id": 23, "delay": 7.078, "onscreen_delay": 1.651, "typing_delay": 5.427, "typing_duration": 12.412, "wpm": 31, "message": "ขึ้นตั้งต้นให้เป็นตัว พ.ศ. " }, { "message_id": 438, "agent_id": 13, "delay": 8.412, "onscreen_delay": 3.569, "typing_delay": 4.843, "typing_duration": 18.601, "wpm": 38, "message": "แต่ว่าให้ทุกท่านให้กรอบเป็น พ.ศ. ให้ด้วย E-mail " }, { "message_id": 439, "agent_id": 14, "delay": 14.598, "onscreen_delay": 8.942, "typing_delay": 5.656, "typing_duration": 10.339, "wpm": 16, "message": "เบอร์มือถือ " }, { "message_id": 440, "agent_id": 25, "delay": 10.597, "onscreen_delay": 5.27, "typing_delay": 5.327, "typing_duration": 9.54, "wpm": 44, "message": "แล้วก็รหัสผ่านที่ต้องการตั้ง" }, { "message_id": 441, "agent_id": 23, "delay": 6.595, "onscreen_delay": 1.646, "typing_delay": 4.949, "typing_duration": 14.286, "wpm": 23, "message": "ตัวรหัสผ่าน ต้องบอกว่า" }, { "message_id": 442, "agent_id": 13, "delay": 10.282, "onscreen_delay": 5.455, "typing_delay": 4.827, "typing_duration": 17.15, "wpm": 40, "message": "เราอยากให้ตั้งเป็น วัน เดือน ปีเกิด วัน 2 หลัก " }, { "message_id": 443, "agent_id": 14, "delay": 13.15, "onscreen_delay": 8.311, "typing_delay": 4.839, "typing_duration": 14.548, "wpm": 39, "message": "แล้วก็เดือน 2 หลัก แล้วก็ปีเกิด 4 หลัก " }, { "message_id": 444, "agent_id": 25, "delay": 10.547, "onscreen_delay": 4.01, "typing_delay": 6.537, "typing_duration": 10.26, "wpm": 10, "message": "ระบุเพศ " }, { "message_id": 445, "agent_id": 23, "delay": 6.547, "onscreen_delay": 2.25, "typing_delay": 4.297, "typing_duration": 15.24, "wpm": 21, "message": "หมู่เลือด สถานะ อาชีพ " }, { "message_id": 446, "agent_id": 13, "delay": 11.238, "onscreen_delay": 6.618, "typing_delay": 4.62, "typing_duration": 17.339, "wpm": 24, "message": "แล้วก็ประเภทความพิการ แล้วก็" }, { "message_id": 447, "agent_id": 14, "delay": 13.338, "onscreen_delay": 8.273, "typing_delay": 5.065, "typing_duration": 16.28, "wpm": 41, "message": "ท่านไหนที่มีเครื่องช่วยฟัง ก็ติ๊กเลือกนะครับ " }, { "message_id": 448, "agent_id": 25, "delay": 12.28, "onscreen_delay": 7.828, "typing_delay": 4.452, "typing_duration": 11.865, "wpm": 39, "message": "ความสามารถในการใช้ภาษามือได้ไหม " }, { "message_id": 449, "agent_id": 23, "delay": 8.279, "onscreen_delay": 3.221, "typing_delay": 5.058, "typing_duration": 12.165, "wpm": 38, "message": "พูดภาษาไทยได้ไหม ออกเสียงได้ไหม " }, { "message_id": 450, "agent_id": 13, "delay": 8.163, "onscreen_delay": 3.825, "typing_delay": 4.338, "typing_duration": 15.681, "wpm": 43, "message": "อ่านได้หรือเปล่า หรือเขียนได้หรือเปล่า แล้วก็" }, { "message_id": 451, "agent_id": 14, "delay": 11.68, "onscreen_delay": 6.926, "typing_delay": 4.754, "typing_duration": 16.322, "wpm": 31, "message": "บางท่านอาจจะอ่านริมฝีปากได้ แล้วก็" }, { "message_id": 452, "agent_id": 25, "delay": 12.322, "onscreen_delay": 7.96, "typing_delay": 4.362, "typing_duration": 14.727, "wpm": 36, "message": "ให้ติกเลือกวิธีการสื่อสารในปัจจุบัน " }, { "message_id": 453, "agent_id": 23, "delay": 10.727, "onscreen_delay": 5.945, "typing_delay": 4.782, "typing_duration": 12.21, "wpm": 41, "message": "แล้วก็ขอที่อยู่ตามบัตรประชาชน และ" }, { "message_id": 454, "agent_id": 13, "delay": 8.209, "onscreen_delay": 3.859, "typing_delay": 4.35, "typing_duration": 17.3, "wpm": 42, "message": "ที่อยู่ปัจจุบันนะครับ ข้อมูลตรงนี้อาจจะเยอะหน่อย " }, { "message_id": 455, "agent_id": 14, "delay": 13.283, "onscreen_delay": 8.625, "typing_delay": 4.658, "typing_duration": 16.842, "wpm": 50, "message": "แต่ว่าจะเป็นประโยชน์กับทุกท่านนะครับ ในการใช้บริการ TTRS " }, { "message_id": 456, "agent_id": 25, "delay": 12.828, "onscreen_delay": 6.715, "typing_delay": 6.113, "typing_duration": 11.014, "wpm": 33, "message": "โดยเฉพาะเรื่องของที่อยู่" }, { "message_id": 457, "agent_id": 23, "delay": 8.827, "onscreen_delay": 4.779, "typing_delay": 4.048, "typing_duration": 15.033, "wpm": 51, "message": "แล้วก็หมู่เลือด ซึ่งข้อมูลพวกนี้จะเอาไปใช้ในกรณีที่" }, { "message_id": 458, "agent_id": 13, "delay": 11.031, "onscreen_delay": 6.691, "typing_delay": 4.34, "typing_duration": 17.947, "wpm": 31, "message": "ท่านขอความช่วยเหลือฉุกเฉินทางการแพทย์ " }, { "message_id": 459, "agent_id": 14, "delay": 13.947, "onscreen_delay": 9.209, "typing_delay": 4.738, "typing_duration": 16.961, "wpm": 30, "message": "ส่งต่อให้กับทางการแพทย์ฉุกเฉินด้วย " }, { "message_id": 460, "agent_id": 25, "delay": 12.959, "onscreen_delay": 8.343, "typing_delay": 4.616, "typing_duration": 15.121, "wpm": 39, "message": "ก็จะมีประโยชน์กับทุกท่านเมื่อมีเหตุเกิด" }, { "message_id": 461, "agent_id": 23, "delay": 11.12, "onscreen_delay": 5.776, "typing_delay": 5.344, "typing_duration": 18.412, "wpm": 46, "message": "ฉะนั้นที่ TTRS เองก็ต้องการข้อมูลตรงนี้เป็นข้อมูลพื้นฐาน " }, { "message_id": 462, "agent_id": 13, "delay": 14.412, "onscreen_delay": 9.03, "typing_delay": 5.382, "typing_duration": 19.001, "wpm": 36, "message": "ก็อาจจะรบกวนทุกท่านกรอกข้อมูลตรงนี้ให้เราด้วย " }, { "message_id": 463, "agent_id": 14, "delay": 15.001, "onscreen_delay": 10.19, "typing_delay": 4.811, "typing_duration": 16.181, "wpm": 36, "message": "เพื่อจะเป็นประโยชน์กับทุกท่านเองในอนาคต " }, { "message_id": 464, "agent_id": 25, "delay": 12.18, "onscreen_delay": 7.631, "typing_delay": 4.549, "typing_duration": 12.494, "wpm": 53, "message": "เบื้องต้นอาจจะฝากทุกท่านช่วยกรอกข้อมูลนะครับ " }, { "message_id": 465, "agent_id": 23, "delay": 8.494, "onscreen_delay": 3.552, "typing_delay": 4.942, "typing_duration": 16.385, "wpm": 40, "message": "แล้วก็อีกสัก ๐๙.๓๐ น. เราก็จะเริ่มบรรยายครับ " }, { "message_id": 466, "agent_id": 13, "delay": 12.384, "onscreen_delay": 7.003, "typing_delay": 5.381, "typing_duration": 15.477, "wpm": 42, "message": "ช่วงนี้กรอกข้อมูลกันก่อน ขอบคุณครับ ช่วงต้น " }, { "message_id": 467, "agent_id": 14, "delay": 13.634, "onscreen_delay": 0, "typing_delay": 13.634, "typing_duration": 13.634, "wpm": 0, "message": "" }, { "message_id": 468, "agent_id": 25, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 469, "agent_id": 23, "delay": 15.001, "onscreen_delay": 6.516, "typing_delay": 8.485, "typing_duration": 8.485, "wpm": 0, "message": "" }, { "message_id": 470, "agent_id": 13, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 471, "agent_id": 14, "delay": 19.006, "onscreen_delay": 0, "typing_delay": 19.006, "typing_duration": 19.006, "wpm": 0, "message": "" }, { "message_id": 472, "agent_id": 25, "delay": 19, "onscreen_delay": 0, "typing_delay": 19, "typing_duration": 19, "wpm": 0, "message": "" }, { "message_id": 473, "agent_id": 23, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 474, "agent_id": 13, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 475, "agent_id": 14, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 476, "agent_id": 25, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 477, "agent_id": 23, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 478, "agent_id": 13, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 479, "agent_id": 14, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 480, "agent_id": 25, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 481, "agent_id": 23, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 482, "agent_id": 13, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 483, "agent_id": 14, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 484, "agent_id": 25, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 485, "agent_id": 23, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 486, "agent_id": 13, "delay": 19.006, "onscreen_delay": 0, "typing_delay": 19.006, "typing_duration": 19.006, "wpm": 0, "message": "" }, { "message_id": 487, "agent_id": 14, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 488, "agent_id": 25, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 489, "agent_id": 23, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 490, "agent_id": 13, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 491, "agent_id": 14, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 492, "agent_id": 25, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 493, "agent_id": 23, "delay": 15.003, "onscreen_delay": 6.552, "typing_delay": 8.451, "typing_duration": 8.451, "wpm": 0, "message": "" }, { "message_id": 494, "agent_id": 13, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 495, "agent_id": 14, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 496, "agent_id": 25, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 497, "agent_id": 23, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 498, "agent_id": 13, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 499, "agent_id": 14, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 500, "agent_id": 25, "delay": 19.005, "onscreen_delay": 0, "typing_delay": 19.005, "typing_duration": 19.005, "wpm": 0, "message": "" }, { "message_id": 501, "agent_id": 23, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 502, "agent_id": 13, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 503, "agent_id": 14, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 504, "agent_id": 25, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 505, "agent_id": 23, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 506, "agent_id": 13, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 507, "agent_id": 14, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 508, "agent_id": 25, "delay": 19.002, 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"message": "" }, { "message_id": 639, "agent_id": 14, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 640, "agent_id": 25, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 641, "agent_id": 23, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 642, "agent_id": 13, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 643, "agent_id": 14, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 644, "agent_id": 25, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 645, "agent_id": 23, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 646, "agent_id": 13, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 647, "agent_id": 14, "delay": 19, "onscreen_delay": 0, "typing_delay": 19, "typing_duration": 19, "wpm": 0, "message": "" }, { "message_id": 648, "agent_id": 25, "delay": 19, "onscreen_delay": 0, "typing_delay": 19, "typing_duration": 19, "wpm": 0, "message": "" }, { "message_id": 649, "agent_id": 23, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 650, "agent_id": 13, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 651, "agent_id": 14, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 652, "agent_id": 25, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 653, "agent_id": 23, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 654, "agent_id": 13, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 655, "agent_id": 14, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 656, "agent_id": 25, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 657, "agent_id": 23, "delay": 15, "onscreen_delay": 6.45, "typing_delay": 8.55, "typing_duration": 8.55, "wpm": 0, "message": "" }, { "message_id": 658, "agent_id": 13, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 659, "agent_id": 14, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 660, "agent_id": 25, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 661, "agent_id": 23, "delay": 14.999, "onscreen_delay": 6.337, "typing_delay": 8.662, "typing_duration": 8.662, "wpm": 0, "message": "" }, { "message_id": 662, "agent_id": 13, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 663, "agent_id": 14, "delay": 15.002, "onscreen_delay": 8.365, "typing_delay": 6.637, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 664, "agent_id": 25, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 665, "agent_id": 23, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 666, "agent_id": 13, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 667, "agent_id": 14, "delay": 15, "onscreen_delay": 0.594, "typing_delay": 14.406, "typing_duration": 17.744, "wpm": 11, "message": "(ดร.ณัฐนันท์) " }, { "message_id": 668, "agent_id": 25, "delay": 13.742, "onscreen_delay": 5.28, "typing_delay": 8.462, "typing_duration": 12.205, "wpm": 16, "message": "ตอนนี้ได้เวลา" }, { "message_id": 669, "agent_id": 23, "delay": 9.741, "onscreen_delay": 5.069, "typing_delay": 4.672, "typing_duration": 15.706, "wpm": 43, "message": "ประมาณ 09.30 น. แล้ว เพื่อไม่ให้ late กว่านี้ " }, { "message_id": 670, "agent_id": 13, "delay": 11.704, "onscreen_delay": 7.383, "typing_delay": 4.321, "typing_duration": 18.14, "wpm": 35, "message": "เดี๋ยวผมจะเริ่มบรรยายนะครับ แต่ละท่านอาจจะ" }, { "message_id": 671, "agent_id": 14, "delay": 14.139, "onscreen_delay": 8.372, "typing_delay": 5.767, "typing_duration": 16.817, "wpm": 12, "message": "ทยอยทำไปนะครับ " }, { "message_id": 672, "agent_id": 25, "delay": 12.816, "onscreen_delay": 4.567, "typing_delay": 8.249, "typing_duration": 8.249, "wpm": 0, "message": "" }, { "message_id": 673, "agent_id": 23, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 674, "agent_id": 13, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 675, "agent_id": 14, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 676, "agent_id": 25, "delay": 15.003, "onscreen_delay": 6.711, "typing_delay": 8.292, "typing_duration": 8.292, "wpm": 0, "message": "" }, { "message_id": 677, "agent_id": 23, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 678, "agent_id": 13, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 679, "agent_id": 14, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 680, "agent_id": 25, "delay": 15.765, "onscreen_delay": 0, "typing_delay": 15.765, "typing_duration": 15.765, "wpm": 0, "message": "" }, { "message_id": 681, "agent_id": 23, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 682, "agent_id": 13, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 683, "agent_id": 14, "delay": 15, "onscreen_delay": 6.716, "typing_delay": 8.284, "typing_duration": 14.411, "wpm": 16, "message": "ล่ามครับ เดี๋ยว" }, { "message_id": 684, "agent_id": 25, "delay": 10.999, "onscreen_delay": 5.863, "typing_delay": 5.136, "typing_duration": 12.291, "wpm": 46, "message": "ผมเริ่มบรรยายเลยแล้ว เดี๋ยวขอล่ามประจำ " }, { "message_id": 685, "agent_id": 23, "delay": 9.592, "onscreen_delay": 0, "typing_delay": 9.592, "typing_duration": 9.592, "wpm": 0, "message": "" }, { "message_id": 686, "agent_id": 13, "delay": 19, "onscreen_delay": 0, "typing_delay": 19, "typing_duration": 19, "wpm": 0, "message": "" }, { "message_id": 687, "agent_id": 14, "delay": 14.999, "onscreen_delay": 8.592, "typing_delay": 6.407, "typing_duration": 13.72, "wpm": 34, "message": "อย่างนั้นเดี๋ยวผมเริ่มเลยนะครับ " }, { "message_id": 688, "agent_id": 25, "delay": 10.995, "onscreen_delay": 5.741, "typing_delay": 5.254, "typing_duration": 10.356, "wpm": 16, "message": "จะได้ไม่ช้า " }, { "message_id": 689, "agent_id": 23, "delay": 6.995, "onscreen_delay": 1.651, "typing_delay": 5.344, "typing_duration": 9.93, "wpm": 20, "message": "ในส่วนที่เป็น" }, { "message_id": 690, "agent_id": 13, "delay": 5.929, "onscreen_delay": 1.546, "typing_delay": 4.383, "typing_duration": 13.061, "wpm": 34, "message": "เนื้อหาช่วงแรกนะครับ จะเป็นการ" }, { "message_id": 691, "agent_id": 14, "delay": 9.06, "onscreen_delay": 4.894, "typing_delay": 4.166, "typing_duration": 16.889, "wpm": 28, "message": "แนะนำบริการการถ่ายทอดการสื่อสาร " }, { "message_id": 692, "agent_id": 25, "delay": 12.887, "onscreen_delay": 6.529, "typing_delay": 6.358, "typing_duration": 18.673, "wpm": 26, "message": "TTRS Captionedแล้วTTRS Live Chat" }, { "message_id": 693, "agent_id": 23, "delay": 14.672, "onscreen_delay": 9.949, "typing_delay": 4.723, "typing_duration": 12.717, "wpm": 39, "message": "ก่อนอื่นนี้จะขอสอบถามเบื้องต้นว่า" }, { "message_id": 694, "agent_id": 13, "delay": 10.672, "onscreen_delay": 6.153, "typing_delay": 4.519, "typing_duration": 19.001, "wpm": 39, "message": "มีใครบ้างนะครับ ยังไม่มีการสมัครเป็นสมาชิก TTRS เล" }, { "message_id": 695, "agent_id": 14, "delay": 14.994, "onscreen_delay": 10.579, "typing_delay": 4.415, "typing_duration": 14.535, "wpm": 42, "message": "ก่อนหน้านี้ครับ ไม่ทราบช่วยยกมือหน่อยครับ " }, { "message_id": 696, "agent_id": 25, "delay": 10.994, "onscreen_delay": 6.355, "typing_delay": 4.639, "typing_duration": 8.528, "wpm": 39, "message": "ยังไม่เคยเป็นสมาชิกเลย " }, { "message_id": 697, "agent_id": 23, "delay": 7.749, "onscreen_delay": 0, "typing_delay": 7.749, "typing_duration": 13.621, "wpm": 23, "message": "ช่วยยกมือค้างนิดหนึ่ง " }, { "message_id": 698, "agent_id": 13, "delay": 9.62, "onscreen_delay": 4.447, "typing_delay": 5.173, "typing_duration": 14.233, "wpm": 22, "message": "เดี๋ยวรอเพื่อน ๆ ครับ " }, { "message_id": 699, "agent_id": 14, "delay": 10.232, "onscreen_delay": 5.211, "typing_delay": 5.021, "typing_duration": 14.251, "wpm": 33, "message": "ไม่เคยครับ 1 2 3 4 5 6 7 8 9 10 " }, { "message_id": 700, "agent_id": 25, "delay": 10.25, "onscreen_delay": 3.82, "typing_delay": 6.43, "typing_duration": 9.844, "wpm": 21, "message": "ประมาณ 14 ท่าน " }, { "message_id": 701, "agent_id": 23, "delay": 6.25, "onscreen_delay": 1.695, "typing_delay": 4.555, "typing_duration": 14.793, "wpm": 30, "message": "ขอบคุณมากครับ ส่วนท่านที่เหลือ" }, { "message_id": 702, "agent_id": 13, "delay": 10.791, "onscreen_delay": 5.822, "typing_delay": 4.969, "typing_duration": 14.747, "wpm": 43, "message": "เอามือลงได้แล้วครับ ขอบคุณครับ โอ.เค. ครับ " }, { "message_id": 703, "agent_id": 14, "delay": 10.747, "onscreen_delay": 0.953, "typing_delay": 9.794, "typing_duration": 12.505, "wpm": 11, "message": "อย่างนั้น" }, { "message_id": 704, "agent_id": 25, "delay": 8.504, "onscreen_delay": 3.755, "typing_delay": 4.749, "typing_duration": 14.337, "wpm": 37, "message": "เบื้องต้นผมขอแนะนำ TTRS ก่อนแล้วกัน" }, { "message_id": 705, "agent_id": 23, "delay": 10.335, "onscreen_delay": 5.937, "typing_delay": 4.398, "typing_duration": 14.476, "wpm": 33, "message": "ว่า TTRS จัดตั้งเพื่ออะไร แล้วก็" }, { "message_id": 706, "agent_id": 13, "delay": 10.476, "onscreen_delay": 6.1, "typing_delay": 4.376, "typing_duration": 17.449, "wpm": 34, "message": "มีบริการอะไรบ้างนะครับ เบื้องต้นนี่ TTRS " }, { "message_id": 707, "agent_id": 14, "delay": 13.448, "onscreen_delay": 8.495, "typing_delay": 4.953, "typing_duration": 17.357, "wpm": 35, "message": "เป็นการก่อตั้งโดยมูลนิธิสากลเพื่อคนพิการ " }, { "message_id": 708, "agent_id": 25, "delay": 13.356, "onscreen_delay": 6.544, "typing_delay": 6.812, "typing_duration": 11.016, "wpm": 34, "message": "ได้รับงบประมาณสนับสนุนจาก " }, { "message_id": 709, "agent_id": 23, "delay": 9.355, "onscreen_delay": 4.025, "typing_delay": 5.33, "typing_duration": 15.656, "wpm": 19, "message": "กสทช. โดยจุดมุ่งหมาย" }, { "message_id": 710, "agent_id": 13, "delay": 11.655, "onscreen_delay": 7.181, "typing_delay": 4.474, "typing_duration": 15.74, "wpm": 34, "message": "เพื่อจะทำให้คนที่มีปัญหาทางการได้ยิน " }, { "message_id": 711, "agent_id": 14, "delay": 11.739, "onscreen_delay": 6.406, "typing_delay": 5.333, "typing_duration": 12.905, "wpm": 45, "message": "แล้วก็คนที่มีปัญหาในการพูดสามารถสื่อสาร" }, { "message_id": 712, "agent_id": 25, "delay": 8.904, "onscreen_delay": 4.262, "typing_delay": 4.642, "typing_duration": 11.986, "wpm": 23, "message": "ทางไกลผ่านโทรศัพท์" }, { "message_id": 713, "agent_id": 23, "delay": 7.984, "onscreen_delay": 2.407, "typing_delay": 5.577, "typing_duration": 16.158, "wpm": 18, "message": "กับคนหูดีได้ อันนี้" }, { "message_id": 714, "agent_id": 13, "delay": 12.157, "onscreen_delay": 7.877, "typing_delay": 4.28, "typing_duration": 15.464, "wpm": 42, "message": "เป็นงานหลักของ TTRS นะครับ ที่ก่อตั้งขึ้นมา " }, { "message_id": 715, "agent_id": 14, "delay": 11.462, "onscreen_delay": 6.977, "typing_delay": 4.485, "typing_duration": 13.754, "wpm": 46, "message": "รูปแบบการให้บริการ TTRS มีหลายบริการนะครับ " }, { "message_id": 716, "agent_id": 25, "delay": 9.754, "onscreen_delay": 2.472, "typing_delay": 7.282, "typing_duration": 17.093, "wpm": 15, "message": "บริการแรกก็จะเป็น" }, { "message_id": 717, "agent_id": 23, "delay": 13.092, "onscreen_delay": 8.405, "typing_delay": 4.687, "typing_duration": 16.209, "wpm": 29, "message": "บริการ SMS บริการที่ 2 ก็จะเป็น " }, { "message_id": 718, "agent_id": 13, "delay": 12.209, "onscreen_delay": 5.847, "typing_delay": 6.362, "typing_duration": 17.784, "wpm": 34, "message": "TTRS Message อันที่ 3 คือ TTRS Live Chat " }, { "message_id": 719, "agent_id": 14, "delay": 13.783, "onscreen_delay": 8.479, "typing_delay": 5.304, "typing_duration": 13.024, "wpm": 25, "message": "อันที่ 4 ก็ TTRS Video " }, { "message_id": 720, "agent_id": 25, "delay": 9.781, "onscreen_delay": 5.378, "typing_delay": 4.403, "typing_duration": 10.079, "wpm": 33, "message": "แล้วก็มี VDO ผ่านคีออส " }, { "message_id": 721, "agent_id": 23, "delay": 6.078, "onscreen_delay": 1.465, "typing_delay": 4.613, "typing_duration": 13.116, "wpm": 38, "message": "แล้วก็มีเรื่องของปรับปรุงเสียงพูด" }, { "message_id": 722, "agent_id": 13, "delay": 9.116, "onscreen_delay": 4.472, "typing_delay": 4.644, "typing_duration": 16.817, "wpm": 37, "message": "สำหรับคนที่มีปัญหาทางการพูด จะเห็นว่า TTRS " }, { "message_id": 723, "agent_id": 14, "delay": 12.807, "onscreen_delay": 8.453, "typing_delay": 4.354, "typing_duration": 17.085, "wpm": 40, "message": "มีบริการที่หลากหลาย แต่ว่าทุกบริการมุ่งหวังให้" }, { "message_id": 724, "agent_id": 25, "delay": 13.084, "onscreen_delay": 8.698, "typing_delay": 4.386, "typing_duration": 14.498, "wpm": 46, "message": "คนพิการทางการได้ยินและการพูดสามารถสื่อสารได้ " }, { "message_id": 725, "agent_id": 23, "delay": 10.498, "onscreen_delay": 2.365, "typing_delay": 8.133, "typing_duration": 11.88, "wpm": 15, "message": "แต่ว่าวันนี้" }, { "message_id": 726, "agent_id": 13, "delay": 7.878, "onscreen_delay": 3.12, "typing_delay": 4.758, "typing_duration": 13.011, "wpm": 36, "message": "เราเชิญทุกท่านมานี่ เพราะว่าเรา" }, { "message_id": 727, "agent_id": 14, "delay": 9.011, "onscreen_delay": 4.469, "typing_delay": 4.542, "typing_duration": 16.665, "wpm": 39, "message": "โฟกัสในกลุ่มของคนหูตึงนะครับ ในกลุ่มคนหูตึง" }, { "message_id": 728, "agent_id": 25, "delay": 12.665, "onscreen_delay": 7.93, "typing_delay": 4.735, "typing_duration": 10.632, "wpm": 24, "message": "ที่เราเชิญมาเราก็" }, { "message_id": 729, "agent_id": 23, "delay": 8.664, "onscreen_delay": 4.109, "typing_delay": 4.555, "typing_duration": 18.24, "wpm": 31, "message": "หวังว่าท่านจะสามารถใช้ TTRS สื่อสารกับ" }, { "message_id": 730, "agent_id": 13, "delay": 14.24, "onscreen_delay": 8.231, "typing_delay": 6.009, "typing_duration": 13.802, "wpm": 33, "message": "ด้วยข้อจำกัดเรื่องของการได้ยิน " }, { "message_id": 731, "agent_id": 14, "delay": 10.239, "onscreen_delay": 5.839, "typing_delay": 4.4, "typing_duration": 16.631, "wpm": 32, "message": "แต่ว่าทุกท่านน่าจะยังพอพูดคุยสื่อสาร" }, { "message_id": 732, "agent_id": 25, "delay": 12.62, "onscreen_delay": 7.925, "typing_delay": 4.695, "typing_duration": 14.571, "wpm": 56, "message": "ด้วยเสียงด้วยเองได้นะครับ ท่านอาจจะมีปัญหาทางการได้ยิน " }, { "message_id": 733, "agent_id": 23, "delay": 10.571, "onscreen_delay": 5.739, "typing_delay": 4.832, "typing_duration": 15.649, "wpm": 40, "message": "แต่ท่านสื่อสารทางการพูดได้ ตัว application " }, { "message_id": 734, "agent_id": 13, "delay": 11.647, "onscreen_delay": 7.428, "typing_delay": 4.219, "typing_duration": 17.884, "wpm": 32, "message": "ที่เหมาะกับท่านนะครับ ก็จะมี 2 ตัว คือ " }, { "message_id": 735, "agent_id": 14, "delay": 13.884, "onscreen_delay": 7.798, "typing_delay": 6.086, "typing_duration": 11.489, "wpm": 34, "message": "TTRS Captioned นะครับ ซึ่ง" }, { "message_id": 736, "agent_id": 25, "delay": 9.884, "onscreen_delay": 5.446, "typing_delay": 4.438, "typing_duration": 12.856, "wpm": 53, "message": "อันนี้เป็นลักษณะของการทำงานของ TTRS Captioned " }, { "message_id": 737, "agent_id": 23, "delay": 8.855, "onscreen_delay": 4.288, "typing_delay": 4.567, "typing_duration": 15.301, "wpm": 41, "message": "ก็คือเราจะมี Application ที่ช่วยกลุ่มหูตึง " }, { "message_id": 738, "agent_id": 13, "delay": 11.301, "onscreen_delay": 6.162, "typing_delay": 5.139, "typing_duration": 18.075, "wpm": 16, "message": "นะครับ ซึ่งกลุ่มนี้" }, { "message_id": 739, "agent_id": 14, "delay": 14.062, "onscreen_delay": 9.829, "typing_delay": 4.233, "typing_duration": 12.711, "wpm": 47, "message": "สามารถพูดได้ อ่านข้อความได้นะครับ แต่ว่า" }, { "message_id": 740, "agent_id": 25, "delay": 10.056, "onscreen_delay": 5.809, "typing_delay": 4.247, "typing_duration": 12.798, "wpm": 46, "message": "การได้ยินอาจจะไม่ค่อยดีนัก ลักษณะของการ" }, { "message_id": 741, "agent_id": 23, "delay": 8.798, "onscreen_delay": 4.352, "typing_delay": 4.446, "typing_duration": 17.884, "wpm": 35, "message": "ใช้ Application ก็คือเราก็จะมี Application " }, { "message_id": 742, "agent_id": 13, "delay": 13.884, "onscreen_delay": 9.397, "typing_delay": 4.487, "typing_duration": 17.29, "wpm": 36, "message": "หน้าตาเหมือนกับปุ่มกดแบบมือถือ ถ้าท่านเห็น " }, { "message_id": 743, "agent_id": 14, "delay": 13.278, "onscreen_delay": 8.373, "typing_delay": 4.905, "typing_duration": 13.248, "wpm": 19, "message": "ตัวนี้ก็จะเป็นตัว " }, { "message_id": 744, "agent_id": 25, "delay": 9.278, "onscreen_delay": 3.672, "typing_delay": 5.606, "typing_duration": 11.082, "wpm": 37, "message": "application เมื่อท่านโทรออก" }, { "message_id": 745, "agent_id": 23, "delay": 7.081, "onscreen_delay": 2.515, "typing_delay": 4.566, "typing_duration": 12.885, "wpm": 22, "message": "ผ่านปุ่มกด ระบบก็จะ" }, { "message_id": 746, "agent_id": 13, "delay": 8.885, "onscreen_delay": 4.507, "typing_delay": 4.378, "typing_duration": 13.82, "wpm": 30, "message": "โทรไปหาคนหูดีนะครับ ระบบก็จะ" }, { "message_id": 747, "agent_id": 14, "delay": 9.82, "onscreen_delay": 5.64, "typing_delay": 4.18, "typing_duration": 14.143, "wpm": 35, "message": "โทรไปหาคนหูดี เมื่อคนหูดีพูดมานี่ " }, { "message_id": 748, "agent_id": 25, "delay": 10.141, "onscreen_delay": 4.678, "typing_delay": 5.463, "typing_duration": 14.383, "wpm": 31, "message": "ข้อความก็จะปรากฎบน application " }, { "message_id": 749, "agent_id": 23, "delay": 10.383, "onscreen_delay": 5.466, "typing_delay": 4.917, "typing_duration": 14.603, "wpm": 21, "message": "ท่านสามารถใช้การอ่าน" }, { "message_id": 750, "agent_id": 13, "delay": 10.601, "onscreen_delay": 6.363, "typing_delay": 4.238, "typing_duration": 11.478, "wpm": 43, "message": "แทนการได้ยินได้นะครับ เวลาที่ท่าน" }, { "message_id": 751, "agent_id": 14, "delay": 7.477, "onscreen_delay": 3.013, "typing_delay": 4.464, "typing_duration": 13.148, "wpm": 49, "message": "อ่านเสร็จแล้ว ท่านก็ตอบกลับนะครับ เป็นเสียง" }, { "message_id": 752, "agent_id": 25, "delay": 9.147, "onscreen_delay": 4.132, "typing_delay": 5.015, "typing_duration": 14.05, "wpm": 34, "message": "ให้กับคนหูดี คนหูดีก็ได้ยินเสียง" }, { "message_id": 753, "agent_id": 23, "delay": 10.049, "onscreen_delay": 4.947, "typing_delay": 5.102, "typing_duration": 15.735, "wpm": 43, "message": "ของท่าน ลักษณะของการสื่อสารและการช่วยก็คือว่า " }, { "message_id": 754, "agent_id": 13, "delay": 11.735, "onscreen_delay": 6.891, "typing_delay": 4.844, "typing_duration": 17.995, "wpm": 29, "message": "ทาง TTRS นี่ จะมีบริการถอดความเสียง" }, { "message_id": 755, "agent_id": 14, "delay": 13.994, "onscreen_delay": 9.597, "typing_delay": 4.397, "typing_duration": 15.063, "wpm": 49, "message": "ให้นะครับ เสียงของปลายทางนี่จะเปลี่ยนเป็นตัวอักษร " }, { "message_id": 756, "agent_id": 25, "delay": 11.063, "onscreen_delay": 6.295, "typing_delay": 4.768, "typing_duration": 10.415, "wpm": 48, "message": "อันนี้คือบริการของ TTRS Captioned " }, { "message_id": 757, "agent_id": 23, "delay": 7.063, "onscreen_delay": 1.911, "typing_delay": 5.152, "typing_duration": 14.453, "wpm": 38, "message": "รูปแบบการบริการ นี่คือ TTRS Captioned " }, { "message_id": 758, "agent_id": 13, "delay": 10.445, "onscreen_delay": 4.809, "typing_delay": 5.636, "typing_duration": 10.41, "wpm": 35, "message": "ส่วนอีกบริการหนึ่งนะครับ " }, { "message_id": 759, "agent_id": 14, "delay": 6.445, "onscreen_delay": 2.131, "typing_delay": 4.314, "typing_duration": 16.935, "wpm": 42, "message": "ที่เรียกว่า TTRS Live Chat นะครับ Live Chat นี่" }, { "message_id": 760, "agent_id": 25, "delay": 12.924, "onscreen_delay": 7.777, "typing_delay": 5.147, "typing_duration": 12.843, "wpm": 37, "message": "ก็จะเป็นการสนทนาผ่าน application " }, { "message_id": 761, "agent_id": 23, "delay": 8.922, "onscreen_delay": 3.562, "typing_delay": 5.36, "typing_duration": 15.688, "wpm": 38, "message": "เหมือนกัน เหมาะสำหรับกลุ่มคนที่เป็นหูตึง " }, { "message_id": 762, "agent_id": 13, "delay": 11.688, "onscreen_delay": 6.743, "typing_delay": 4.945, "typing_duration": 14.214, "wpm": 41, "message": "ที่สามารถอ่าน และพิมพ์ข้อมความได้นะครับ " }, { "message_id": 763, "agent_id": 14, "delay": 10.213, "onscreen_delay": 3.405, "typing_delay": 6.808, "typing_duration": 14.457, "wpm": 21, "message": "เบื้องต้นนี่ท่านก็จะ" }, { "message_id": 764, "agent_id": 25, "delay": 10.456, "onscreen_delay": 5.019, "typing_delay": 5.437, "typing_duration": 9.319, "wpm": 21, "message": "กดเบอร์ต้นทาง" }, { "message_id": 765, "agent_id": 23, "delay": 6.456, "onscreen_delay": 1.377, "typing_delay": 5.079, "typing_duration": 12.127, "wpm": 38, "message": "ที่ท่านต้องการสนทนา ไปยังคนหูดี " }, { "message_id": 766, "agent_id": 13, "delay": 8.127, "onscreen_delay": 3.287, "typing_delay": 4.84, "typing_duration": 13.387, "wpm": 12, "message": "นะครับ ซึ่ง" }, { "message_id": 767, "agent_id": 14, "delay": 9.385, "onscreen_delay": 5.229, "typing_delay": 4.156, "typing_duration": 15.478, "wpm": 47, "message": "ตัวระบบก็จะไปติดกับเจ้าหน้าที่ล่ามของ TTRS นะครับ " }, { "message_id": 768, "agent_id": 25, "delay": 11.477, "onscreen_delay": 7.073, "typing_delay": 4.404, "typing_duration": 14.731, "wpm": 39, "message": "วิธีการสนทนาก็คือว่าท่านก็พิมพ์ข้อความ" }, { "message_id": 769, "agent_id": 23, "delay": 10.724, "onscreen_delay": 5.057, "typing_delay": 5.667, "typing_duration": 15.82, "wpm": 33, "message": "เจ้าหน้าที่ TTRS ก็จะอ่านข้อความนี้" }, { "message_id": 770, "agent_id": 13, "delay": 11.82, "onscreen_delay": 7.182, "typing_delay": 4.638, "typing_duration": 13.793, "wpm": 36, "message": "ให้กับคนหูดีฟังนะครับ เมื่อคนหูดี" }, { "message_id": 771, "agent_id": 14, "delay": 9.778, "onscreen_delay": 5.55, "typing_delay": 4.228, "typing_duration": 14.374, "wpm": 45, "message": "ตอบกลับมา เจ้าหน้าที่ TTRS ก็จะพิมพ์ข้อความ" }, { "message_id": 772, "agent_id": 25, "delay": 10.372, "onscreen_delay": 5.976, "typing_delay": 4.396, "typing_duration": 13.07, "wpm": 30, "message": "ของคนหูดีกลับมาให้ท่านอ่าน " }, { "message_id": 773, "agent_id": 23, "delay": 9.07, "onscreen_delay": 3.941, "typing_delay": 5.129, "typing_duration": 14.883, "wpm": 26, "message": "TTRS Live Chat ก็จะเป็นการ" }, { "message_id": 774, "agent_id": 13, "delay": 10.883, "onscreen_delay": 6.339, "typing_delay": 4.544, "typing_duration": 14.006, "wpm": 35, "message": "สนทนาผ่านลักษณะของการ Chat นะครับ " }, { "message_id": 775, "agent_id": 14, "delay": 10.003, "onscreen_delay": 5.328, "typing_delay": 4.675, "typing_duration": 12.705, "wpm": 38, "message": "เพียงแต่ว่า ฝั่งที่เป็นคนหูดีนี่" }, { "message_id": 776, "agent_id": 25, "delay": 8.704, "onscreen_delay": 4.157, "typing_delay": 4.547, "typing_duration": 11.849, "wpm": 47, "message": "จะเป็นลักษณะของการที่เจ้าหน้าที่ TTRS " }, { "message_id": 777, "agent_id": 23, "delay": 7.848, "onscreen_delay": 3.249, "typing_delay": 4.599, "typing_duration": 12.558, "wpm": 36, "message": "เป็นผู้อ่านข้อความให้กับคนหูดี " }, { "message_id": 778, "agent_id": 13, "delay": 8.557, "onscreen_delay": 2.82, "typing_delay": 5.737, "typing_duration": 12.041, "wpm": 16, "message": "นะครับ แล้วก็" }, { "message_id": 779, "agent_id": 14, "delay": 8.04, "onscreen_delay": 3.143, "typing_delay": 4.897, "typing_duration": 15.877, "wpm": 43, "message": "กรณีที่คนหูดีตอบกลับมานี่ เจ้าหน้าที่ก็จะพิมพ์" }, { "message_id": 780, "agent_id": 25, "delay": 11.877, "onscreen_delay": 7.473, "typing_delay": 4.404, "typing_duration": 9.245, "wpm": 32, "message": "ให้ท่านอ่าน การสนทนา" }, { "message_id": 781, "agent_id": 23, "delay": 7.875, "onscreen_delay": 3.325, "typing_delay": 4.55, "typing_duration": 17.017, "wpm": 12, "message": "จะเป็นการสนทนา" }, { "message_id": 782, "agent_id": 13, "delay": 13.015, "onscreen_delay": 7.542, "typing_delay": 5.473, "typing_duration": 15.069, "wpm": 31, "message": "อ่านข้อความหมด ซึ่งจะแดกต่างจาก " }, { "message_id": 783, "agent_id": 14, "delay": 11.068, "onscreen_delay": 4.781, "typing_delay": 6.287, "typing_duration": 15.248, "wpm": 32, "message": "Captions ท่านจะสามารถพูดเป็นเสียง" }, { "message_id": 784, "agent_id": 25, "delay": 11.248, "onscreen_delay": 6.899, "typing_delay": 4.349, "typing_duration": 18.32, "wpm": 38, "message": "ให้กับปลายทางได้ยิน แต่ว่าเวลาปลายทางตอบกลับมา" }, { "message_id": 785, "agent_id": 23, "delay": 14.319, "onscreen_delay": 9.159, "typing_delay": 5.16, "typing_duration": 15.693, "wpm": 39, "message": "เป็นเสียงที่ท่านอ่าน แต่ถ้าเป็น Live Chat " }, { "message_id": 786, "agent_id": 13, "delay": 11.692, "onscreen_delay": 7.038, "typing_delay": 4.654, "typing_duration": 15.849, "wpm": 37, "message": "จะเป็นการสนทนาผ่านข้อความทั้ง 2 ฝั่งเลย " }, { "message_id": 787, "agent_id": 14, "delay": 11.833, "onscreen_delay": 5.235, "typing_delay": 6.598, "typing_duration": 10.414, "wpm": 29, "message": "ทีนี้เบื้องต้นนะครับ " }, { "message_id": 788, "agent_id": 25, "delay": 7.832, "onscreen_delay": 2.846, "typing_delay": 4.986, "typing_duration": 16.117, "wpm": 38, "message": "ผมขอกลับมายังกรณีของ Captions สักนิดหนึ่ง " }, { "message_id": 789, "agent_id": 23, "delay": 12.117, "onscreen_delay": 6.308, "typing_delay": 5.809, "typing_duration": 19.001, "wpm": 17, "message": "captioned สักนิดหนึ่้ง" }, { "message_id": 790, "agent_id": 13, "delay": 15.001, "onscreen_delay": 10.595, "typing_delay": 4.406, "typing_duration": 11.969, "wpm": 23, "message": "ก็จะเป็นระบบบริการ" }, { "message_id": 791, "agent_id": 14, "delay": 11.001, "onscreen_delay": 6.14, "typing_delay": 4.861, "typing_duration": 13.133, "wpm": 38, "message": "ที่เหมาะกับคนหูตึงที่สามารถพูดคุย" }, { "message_id": 792, "agent_id": 25, "delay": 9.131, "onscreen_delay": 4.585, "typing_delay": 4.546, "typing_duration": 11.507, "wpm": 26, "message": "และออกเสียงได้นะครับ" }, { "message_id": 793, "agent_id": 23, "delay": 7.507, "onscreen_delay": 2.682, "typing_delay": 4.825, "typing_duration": 11.175, "wpm": 46, "message": "แต่อันนี้เราเข้าใจนะครับว่าบางท่าน" }, { "message_id": 794, "agent_id": 13, "delay": 7.173, "onscreen_delay": 2.99, "typing_delay": 4.183, "typing_duration": 15.62, "wpm": 44, "message": "สามารถสื่อสารกับคนที่คุ้นเคยกับเสียงของท่านได้ " }, { "message_id": 795, "agent_id": 14, "delay": 11.62, "onscreen_delay": 6.562, "typing_delay": 5.058, "typing_duration": 16.673, "wpm": 25, "message": "เหมือนกับเราโทรไปนี่ ปลายทาง" }, { "message_id": 796, "agent_id": 25, "delay": 12.672, "onscreen_delay": 8.097, "typing_delay": 4.575, "typing_duration": 10.152, "wpm": 40, "message": "เขาก็รู้ว่าเราจะสื่อสารอะไร" }, { "message_id": 797, "agent_id": 23, "delay": 8.67, "onscreen_delay": 3.974, "typing_delay": 4.696, "typing_duration": 17.25, "wpm": 43, "message": "แต่ในบางครั้งถ้าสมมติว่าเราออกเสียงไม่ค่อยชัด แล้ว" }, { "message_id": 798, "agent_id": 13, "delay": 13.249, "onscreen_delay": 8.614, "typing_delay": 4.635, "typing_duration": 15.328, "wpm": 29, "message": "เราใช้ TTRS Captioned โทรไปยัง" }, { "message_id": 799, "agent_id": 14, "delay": 11.328, "onscreen_delay": 7.094, "typing_delay": 4.234, "typing_duration": 16.463, "wpm": 33, "message": "ปลายทางอาจจะได้ยินเสียงท่านไม่ชัดเจน " }, { "message_id": 800, "agent_id": 25, "delay": 12.462, "onscreen_delay": 8.282, "typing_delay": 4.18, "typing_duration": 13.067, "wpm": 51, "message": "เหมือนรอบที่แล้วเรามีการจัดอบรม คนหูตึงบางคน" }, { "message_id": 801, "agent_id": 23, "delay": 9.066, "onscreen_delay": 4.65, "typing_delay": 4.416, "typing_duration": 13.937, "wpm": 24, "message": "ที่ออกเสียงไม่ชัด แล้ว" }, { "message_id": 802, "agent_id": 13, "delay": 9.935, "onscreen_delay": 5.764, "typing_delay": 4.171, "typing_duration": 17.739, "wpm": 36, "message": "จะใช้ App TTRS Captioned นี่ ปลายทางได้ยิน" }, { "message_id": 803, "agent_id": 14, "delay": 13.733, "onscreen_delay": 9.652, "typing_delay": 4.081, "typing_duration": 13.154, "wpm": 46, "message": "เสียงท่านไม่ชัดเจนนะครับ ตอนนี้อาจจะเป็น" }, { "message_id": 804, "agent_id": 25, "delay": 9.722, "onscreen_delay": 5.181, "typing_delay": 4.541, "typing_duration": 13.008, "wpm": 54, "message": "จุดหนึ่งที่อาจจะต้องพิจารณาว่าถ้ากรณีที่ปลายทาง" }, { "message_id": 805, "agent_id": 23, "delay": 9.007, "onscreen_delay": 3.761, "typing_delay": 5.246, "typing_duration": 18.1, "wpm": 46, "message": "ไม่เข้าใจเสียงของท่าน ตัว service ของท่านอาจจะไม่เหมาะสม " }, { "message_id": 806, "agent_id": 13, "delay": 14.1, "onscreen_delay": 9.191, "typing_delay": 4.909, "typing_duration": 12.45, "wpm": 35, "message": "นะครับ อันนี้อาจจะต้องพิจารณา" }, { "message_id": 807, "agent_id": 14, "delay": 10.098, "onscreen_delay": 5.888, "typing_delay": 4.21, "typing_duration": 17.5, "wpm": 36, "message": "เป็นกรณีไปนะครับ ว่ากรณีนี้เราสามารถพูดคุย" }, { "message_id": 808, "agent_id": 25, "delay": 13.5, "onscreen_delay": 8.762, "typing_delay": 4.738, "typing_duration": 10.013, "wpm": 45, "message": "ได้ไหม ถ้าพูดคุยไม่ได้ เราก็จะ" }, { "message_id": 809, "agent_id": 23, "delay": 9.499, "onscreen_delay": 4.483, "typing_delay": 5.016, "typing_duration": 12.481, "wpm": 37, "message": "แนะนำให้ท่านไปใช้ Live Chat แทน " }, { "message_id": 810, "agent_id": 13, "delay": 8.48, "onscreen_delay": 3.721, "typing_delay": 4.759, "typing_duration": 13.414, "wpm": 50, "message": "นะครับ เพราะว่าตัว TTRS Live Chat ท่านไม่ต้อง" }, { "message_id": 811, "agent_id": 14, "delay": 9.414, "onscreen_delay": 5.336, "typing_delay": 4.078, "typing_duration": 12.579, "wpm": 48, "message": "พูดออกเสียงไปยังปลายทาง ท่านพิมพ์ข้อความ" }, { "message_id": 812, "agent_id": 25, "delay": 8.578, "onscreen_delay": 4.346, "typing_delay": 4.232, "typing_duration": 16.177, "wpm": 61, "message": "ส่งไปให้กับเจ้าหน้าที่ เจ้าหน้าที่จะเป็นคนอ่านข้อความให้กับปลายทาง " }, { "message_id": 813, "agent_id": 23, "delay": 12.176, "onscreen_delay": 5.82, "typing_delay": 6.356, "typing_duration": 18.388, "wpm": 11, "message": "ฉะนั้น caption " }, { "message_id": 814, "agent_id": 13, "delay": 14.388, "onscreen_delay": 10.075, "typing_delay": 4.313, "typing_duration": 16.82, "wpm": 32, "message": "ก็จะช่วยกรณีของท่านที่ออกเสียงไม่ชัด " }, { "message_id": 815, "agent_id": 14, "delay": 12.818, "onscreen_delay": 8.101, "typing_delay": 4.717, "typing_duration": 11.641, "wpm": 36, "message": "ให้สามารถพูดคุยกับปลายทางได้ " }, { "message_id": 816, "agent_id": 25, "delay": 8.806, "onscreen_delay": 4.141, "typing_delay": 4.665, "typing_duration": 17.841, "wpm": 33, "message": "อันนี้เป็นข้อหนึ่งที่เราจะบอกว่าคนหูตึง" }, { "message_id": 817, "agent_id": 23, "delay": 13.835, "onscreen_delay": 8.922, "typing_delay": 4.913, "typing_duration": 15.234, "wpm": 7, "message": "คนหูตึง" }, { "message_id": 818, "agent_id": 13, "delay": 11.232, "onscreen_delay": 6.09, "typing_delay": 5.142, "typing_duration": 18.246, "wpm": 35, "message": "แต่ถ้าพูดไม่ชัด แต่ถ้าไม่ได้คุยกับครอบครัว" }, { "message_id": 819, "agent_id": 14, "delay": 14.245, "onscreen_delay": 9.485, "typing_delay": 4.76, "typing_duration": 17.211, "wpm": 49, "message": "เราอาจจะแนะนำว่าให้ใช้ตัว Live Chat แทน Captioned นะครับ " }, { "message_id": 820, "agent_id": 25, "delay": 13.21, "onscreen_delay": 7.451, "typing_delay": 5.759, "typing_duration": 18.526, "wpm": 26, "message": "Captioned อาจจะเหมาะกับการพูดคุย" }, { "message_id": 821, "agent_id": 23, "delay": 14.524, "onscreen_delay": 10.034, "typing_delay": 4.49, "typing_duration": 12.568, "wpm": 41, "message": "กับญาติสนิท ที่คุ้นเคยกับเสียงท่าน " }, { "message_id": 822, "agent_id": 13, "delay": 10.522, "onscreen_delay": 5.909, "typing_delay": 4.613, "typing_duration": 12.64, "wpm": 32, "message": "นะครับ อันนี้คือกรณีคนหูตึง " }, { "message_id": 823, "agent_id": 14, "delay": 8.64, "onscreen_delay": 4.594, "typing_delay": 4.046, "typing_duration": 18.988, "wpm": 53, "message": "แต่ว่ากรณีของผู้สูงอายุจะแตกต่าง เพราะผู้สูงอายุจะออกเสียงได้ชัดเจน " }, { "message_id": 824, "agent_id": 25, "delay": 14.987, "onscreen_delay": 10.305, "typing_delay": 4.682, "typing_duration": 10.315, "wpm": 63, "message": "แต่ว่ามีปัญหาทางการได้ยินเมื่อมีอายุมากขึ้น " }, { "message_id": 825, "agent_id": 23, "delay": 10.986, "onscreen_delay": 5.125, "typing_delay": 5.861, "typing_duration": 10.968, "wpm": 29, "message": "หรือว่าเป็นคนหนุ่มสาว" }, { "message_id": 826, "agent_id": 13, "delay": 6.985, "onscreen_delay": 2.761, "typing_delay": 4.224, "typing_duration": 14.845, "wpm": 39, "message": "ที่มีปัญหาทางการได้ยิน อย่างรุ่นที่แล้ว" }, { "message_id": 827, "agent_id": 14, "delay": 10.844, "onscreen_delay": 6.173, "typing_delay": 4.671, "typing_duration": 17.168, "wpm": 42, "message": "เป็นคนหูตึง แต่ว่าไม่ได้เป็นคนหูตึงแต่กำเนิด แต่" }, { "message_id": 828, "agent_id": 25, "delay": 13.166, "onscreen_delay": 8.227, "typing_delay": 4.939, "typing_duration": 14.493, "wpm": 41, "message": "เขาก็สามารถพูดคุยได้เหมือนคนปกติก็สามารถ" }, { "message_id": 829, "agent_id": 23, "delay": 10.487, "onscreen_delay": 5.994, "typing_delay": 4.493, "typing_duration": 10.782, "wpm": 46, "message": "ใช้ Captioned ในการสื่อสารได้ตลอด " }, { "message_id": 830, "agent_id": 13, "delay": 6.781, "onscreen_delay": 2.721, "typing_delay": 4.06, "typing_duration": 14.074, "wpm": 38, "message": "ตัวนี้ก็จะเป็นจุดหนึ่งที่ต้องพิจารณา " }, { "message_id": 831, "agent_id": 14, "delay": 10.073, "onscreen_delay": 5.565, "typing_delay": 4.508, "typing_duration": 17.742, "wpm": 31, "message": "เบื้องต้นนี่เราอยากจะขอสอบถามนิดหนึ่ง " }, { "message_id": 832, "agent_id": 25, "delay": 13.741, "onscreen_delay": 7.944, "typing_delay": 5.797, "typing_duration": 10.715, "wpm": 20, "message": "ท่านไหนบ้างที่" }, { "message_id": 833, "agent_id": 23, "delay": 9.74, "onscreen_delay": 4.93, "typing_delay": 4.81, "typing_duration": 11.33, "wpm": 16, "message": "คิดว่าตัวเอง" }, { "message_id": 834, "agent_id": 13, "delay": 7.329, "onscreen_delay": 2.087, "typing_delay": 5.242, "typing_duration": 12.318, "wpm": 32, "message": "พูดได้ แต่ว่าไม่ค่อยชัดมาก " }, { "message_id": 835, "agent_id": 14, "delay": 8.313, "onscreen_delay": 2.852, "typing_delay": 5.461, "typing_duration": 12.917, "wpm": 34, "message": "อันนี้อาจจะสอบถามนิดหนึ่งครับ " }, { "message_id": 836, "agent_id": 25, "delay": 8.916, "onscreen_delay": 4.762, "typing_delay": 4.154, "typing_duration": 15.435, "wpm": 37, "message": "เพราะว่าในการที่เราอบรมวันนี้ เราเองก็" }, { "message_id": 837, "agent_id": 23, "delay": 11.434, "onscreen_delay": 7.061, "typing_delay": 4.373, "typing_duration": 12.945, "wpm": 41, "message": "อยากจะช่วยหาบริการที่เหมาะสมกับท่าน" }, { "message_id": 838, "agent_id": 13, "delay": 8.945, "onscreen_delay": 4.836, "typing_delay": 4.109, "typing_duration": 19, "wpm": 36, "message": "ในการนำไปใช้งานในชีวิตจริง ผมถึงพูดถึงประเด็น" }, { "message_id": 839, "agent_id": 14, "delay": 14.999, "onscreen_delay": 10.777, "typing_delay": 4.222, "typing_duration": 14.586, "wpm": 37, "message": "ถ้ากรณีที่ท่านพูดได้นะครับ ได้ชัดเลย " }, { "message_id": 840, "agent_id": 25, "delay": 10.998, "onscreen_delay": 6.467, "typing_delay": 4.531, "typing_duration": 16.971, "wpm": 39, "message": "ท่านสามารถใช้ทั้งได้ Captioned และ Live Chat" }, { "message_id": 841, "agent_id": 23, "delay": 12.97, "onscreen_delay": 8.358, "typing_delay": 4.612, "typing_duration": 11.27, "wpm": 45, "message": "แต่ถ้าสมมติว่าท่านพูดได้ไม่ค่อยชัด " }, { "message_id": 842, "agent_id": 13, "delay": 8.963, "onscreen_delay": 4.152, "typing_delay": 4.811, "typing_duration": 16.302, "wpm": 38, "message": "เราก็แนะนำว่า ท่านอาจจะใช้ TTRS Captioned " }, { "message_id": 843, "agent_id": 14, "delay": 12.302, "onscreen_delay": 7.867, "typing_delay": 4.435, "typing_duration": 17.858, "wpm": 35, "message": "กับการพูดคุยกับญาติสนิดนะครับ แต่การพูดคุย" }, { "message_id": 844, "agent_id": 25, "delay": 13.856, "onscreen_delay": 9.097, "typing_delay": 4.759, "typing_duration": 12.839, "wpm": 58, "message": "กับเสียงท่านเลยไปใช้ Captioned เลย เดี๋ยวจะมีปัญหา" }, { "message_id": 845, "agent_id": 23, "delay": 9.856, "onscreen_delay": 5.411, "typing_delay": 4.445, "typing_duration": 12.188, "wpm": 26, "message": "ว่าเขาจะฟังท่านไม่ชัด " }, { "message_id": 846, "agent_id": 13, "delay": 8.174, "onscreen_delay": 3.903, "typing_delay": 4.271, "typing_duration": 13.957, "wpm": 40, "message": "อันนี้ก็ต้องบอกว่าเป็นจุดหนึ่ง แล้วก็" }, { "message_id": 847, "agent_id": 14, "delay": 9.942, "onscreen_delay": 5.397, "typing_delay": 4.545, "typing_duration": 13.186, "wpm": 40, "message": "ขอสอบถามนิดหนึ่งครับว่า ท่านไหนบ้าง" }, { "message_id": 848, "agent_id": 25, "delay": 9.185, "onscreen_delay": 4.849, "typing_delay": 4.336, "typing_duration": 11.064, "wpm": 23, "message": "ที่อาจจะพูดไม่ชัด " }, { "message_id": 849, "agent_id": 23, "delay": 7.064, "onscreen_delay": 2.587, "typing_delay": 4.477, "typing_duration": 15.431, "wpm": 44, "message": "พอจะยกมือได้หรือไม่ครับ อันนี้สอบถามถึงข้อมูล " }, { "message_id": 850, "agent_id": 13, "delay": 11.429, "onscreen_delay": 6.523, "typing_delay": 4.906, "typing_duration": 13.131, "wpm": 18, "message": "ไม่ชัดใช่ไหมครับ " }, { "message_id": 851, "agent_id": 14, "delay": 9.115, "onscreen_delay": 4.2, "typing_delay": 4.915, "typing_duration": 9.878, "wpm": 14, "message": "พูดไม่ชัด " }, { "message_id": 852, "agent_id": 25, "delay": 5.878, "onscreen_delay": 1.113, "typing_delay": 4.765, "typing_duration": 13.397, "wpm": 29, "message": "ที่เหลือนี่คิดว่าพูดชัดเลย" }, { "message_id": 853, "agent_id": 23, "delay": 9.395, "onscreen_delay": 3.944, "typing_delay": 5.451, "typing_duration": 10.427, "wpm": 29, "message": "ที่เหลือนี้คือพูดชัด" }, { "message_id": 854, "agent_id": 13, "delay": 8.711, "onscreen_delay": 0, "typing_delay": 8.711, "typing_duration": 10.551, "wpm": 6, "message": "ครับ " }, { "message_id": 855, "agent_id": 14, "delay": 6.55, "onscreen_delay": 1.068, "typing_delay": 5.482, "typing_duration": 13.531, "wpm": 12, "message": "ก็ถ้าพูดแบบ" }, { "message_id": 856, "agent_id": 25, "delay": 9.53, "onscreen_delay": 5.081, "typing_delay": 4.449, "typing_duration": 10.465, "wpm": 47, "message": "ประมาณท่านนี้ ผมคิดว่าเราอาจจะสอน" }, { "message_id": 857, "agent_id": 23, "delay": 6.463, "onscreen_delay": 2.4, "typing_delay": 4.063, "typing_duration": 13.191, "wpm": 35, "message": "ให้ใช้ทั้ง 2 ระบบ ที่สอบถามครับ " }, { "message_id": 858, "agent_id": 13, "delay": 9.191, "onscreen_delay": 4.896, "typing_delay": 4.295, "typing_duration": 14.197, "wpm": 27, "message": "เพราะว่า ตอนบ่ายนี่จะมีการ" }, { "message_id": 859, "agent_id": 14, "delay": 10.196, "onscreen_delay": 5.823, "typing_delay": 4.373, "typing_duration": 17.496, "wpm": 16, "message": "อบรม WorkShop 2 แอป " }, { "message_id": 860, "agent_id": 25, "delay": 13.496, "onscreen_delay": 6.635, "typing_delay": 6.861, "typing_duration": 9.253, "wpm": 18, "message": "รุ่นที่แล้ว" }, { "message_id": 861, "agent_id": 23, "delay": 9.496, "onscreen_delay": 4.988, "typing_delay": 4.508, "typing_duration": 13.813, "wpm": 30, "message": "มีน้องอยู่ท่านหนึ่งที่บอกว่า" }, { "message_id": 862, "agent_id": 13, "delay": 9.811, "onscreen_delay": 5.427, "typing_delay": 4.384, "typing_duration": 11.144, "wpm": 26, "message": "พูดได้ แต่ว่าพูดแบบ " }, { "message_id": 863, "agent_id": 14, "delay": 7.144, "onscreen_delay": 2.998, "typing_delay": 4.146, "typing_duration": 14.773, "wpm": 28, "message": "เข้าใจเฉพาะญาติพี่น้องจริง ๆ " }, { "message_id": 864, "agent_id": 25, "delay": 10.77, "onscreen_delay": 5.625, "typing_delay": 5.145, "typing_duration": 11.37, "wpm": 24, "message": "และเขาเองก็ทราบว่า" }, { "message_id": 865, "agent_id": 23, "delay": 7.37, "onscreen_delay": 2.32, "typing_delay": 5.05, "typing_duration": 14.184, "wpm": 40, "message": "เสียงของเขาก็ใช้กับญาติพี่น้องเท่านั้น " }, { "message_id": 866, "agent_id": 13, "delay": 10.183, "onscreen_delay": 5.895, "typing_delay": 4.288, "typing_duration": 12.477, "wpm": 34, "message": "เขาน่ะมีคนคุยได้น้อยคนนะครับ " }, { "message_id": 867, "agent_id": 14, "delay": 8.475, "onscreen_delay": 4.046, "typing_delay": 4.429, "typing_duration": 15.439, "wpm": 37, "message": "แล้วก็เลยเกิดเป็นข้อจำกัดนะครับ วันนี้" }, { "message_id": 868, "agent_id": 25, "delay": 11.437, "onscreen_delay": 6.753, "typing_delay": 4.684, "typing_duration": 16.965, "wpm": 14, "message": "เราจะแนะนำ 2 app " }, { "message_id": 869, "agent_id": 23, "delay": 12.964, "onscreen_delay": 8.417, "typing_delay": 4.547, "typing_duration": 16.927, "wpm": 19, "message": "ก็คือให้ใช้ Captioned " }, { "message_id": 870, "agent_id": 13, "delay": 12.927, "onscreen_delay": 8.69, "typing_delay": 4.237, "typing_duration": 17.919, "wpm": 33, "message": "พูดคุยกับญาติสนิทที่คุ้ยเคยเสียง แล้วก็" }, { "message_id": 871, "agent_id": 14, "delay": 13.918, "onscreen_delay": 9.933, "typing_delay": 3.985, "typing_duration": 14.835, "wpm": 47, "message": "ให้ Live Chat พูดคุยกับคนที่ไม่เคยพูดคุยมาก่อน " }, { "message_id": 872, "agent_id": 25, "delay": 10.832, "onscreen_delay": 6.407, "typing_delay": 4.425, "typing_duration": 13.983, "wpm": 31, "message": "แล้วเราอาจจะไม่มั่นใจว่าเขาจะ" }, { "message_id": 873, "agent_id": 23, "delay": 9.983, "onscreen_delay": 5.275, "typing_delay": 4.708, "typing_duration": 12.318, "wpm": 39, "message": "เข้าใจสิ่งที่เราพูดไหม อันนี้คือ" }, { "message_id": 874, "agent_id": 13, "delay": 8.317, "onscreen_delay": 4.103, "typing_delay": 4.214, "typing_duration": 17.818, "wpm": 31, "message": "จุดที่เราจะให้ท่านพิจารณาในการใช้ App " }, { "message_id": 875, "agent_id": 14, "delay": 13.817, "onscreen_delay": 6.845, "typing_delay": 6.972, "typing_duration": 11.909, "wpm": 26, "message": "อันนี้ก็จะเป็นสิ่งที่" }, { "message_id": 876, "agent_id": 25, "delay": 9.815, "onscreen_delay": 4.551, "typing_delay": 5.264, "typing_duration": 11.147, "wpm": 24, "message": "ต้องคำนึงถึงนะครับ " }, { "message_id": 877, "agent_id": 23, "delay": 7.146, "onscreen_delay": 0.585, "typing_delay": 6.561, "typing_duration": 12.617, "wpm": 6, "message": "ทีนี้" }, { "message_id": 878, "agent_id": 13, "delay": 8.616, "onscreen_delay": 4.425, "typing_delay": 4.191, "typing_duration": 15.132, "wpm": 26, "message": "ผมขอกลับไปที่ข้อสรุปนะครับ " }, { "message_id": 879, "agent_id": 14, "delay": 11.131, "onscreen_delay": 6.366, "typing_delay": 4.765, "typing_duration": 14.128, "wpm": 29, "message": "ว่าอะไรเหมาะสมกับอะไร ก็คือ" }, { "message_id": 880, "agent_id": 25, "delay": 10.118, "onscreen_delay": 5.712, "typing_delay": 4.406, "typing_duration": 14.188, "wpm": 37, "message": "ผมทำตารางมาให้ ก็คือ TTRS Captioned " }, { "message_id": 881, "agent_id": 23, "delay": 10.187, "onscreen_delay": 4.415, "typing_delay": 5.772, "typing_duration": 12.796, "wpm": 19, "message": "เหมาะสำหรับคนที่" }, { "message_id": 882, "agent_id": 13, "delay": 8.795, "onscreen_delay": 4.4, "typing_delay": 4.395, "typing_duration": 12.769, "wpm": 39, "message": "พูดได้นะครับ พูดได้ แล้วก็อ่านออก " }, { "message_id": 883, "agent_id": 14, "delay": 8.769, "onscreen_delay": 4.541, "typing_delay": 4.228, "typing_duration": 15.668, "wpm": 49, "message": "อันนี้เหมาะนะครับ Live Chat นะครับ เหมาะสำหรับคนที่" }, { "message_id": 884, "agent_id": 25, "delay": 11.655, "onscreen_delay": 5.458, "typing_delay": 6.197, "typing_duration": 11.934, "wpm": 34, "message": "อ่านได้แล้วก็เขียนได้นะครับ " }, { "message_id": 885, "agent_id": 23, "delay": 7.933, "onscreen_delay": 2.671, "typing_delay": 5.262, "typing_duration": 15.021, "wpm": 31, "message": "แต่ว่าไม่เหมาะกับคนที่พูดไม่ชัด " }, { "message_id": 886, "agent_id": 13, "delay": 11.007, "onscreen_delay": 4.757, "typing_delay": 6.25, "typing_duration": 16.537, "wpm": 33, "message": "ใช่ครับ เหมาะกับคนที่พูดไม่ชัดนะครับ " }, { "message_id": 887, "agent_id": 14, "delay": 12.537, "onscreen_delay": 7.045, "typing_delay": 5.492, "typing_duration": 14.048, "wpm": 29, "message": "ในส่วนที่เป็น Live Chat นี่" }, { "message_id": 888, "agent_id": 25, "delay": 10.038, "onscreen_delay": 4.514, "typing_delay": 5.524, "typing_duration": 11.47, "wpm": 42, "message": "มีการใช้อยู่ 2 ส่วน ก็คือใช้ผ่าน" }, { "message_id": 889, "agent_id": 23, "delay": 7.469, "onscreen_delay": 2.639, "typing_delay": 4.83, "typing_duration": 16.516, "wpm": 29, "message": "ที่เป็น mobile app แล้วก็ใช้ผ่าน" }, { "message_id": 890, "agent_id": 13, "delay": 12.515, "onscreen_delay": 8.295, "typing_delay": 4.22, "typing_duration": 16.197, "wpm": 41, "message": "ที่เป็นคอมพิวเตอร์นะครับ หรือผ่าน Web อันนี้" }, { "message_id": 891, "agent_id": 14, "delay": 12.196, "onscreen_delay": 6.107, "typing_delay": 6.089, "typing_duration": 16.203, "wpm": 37, "message": "เดี๋ยวอันนี้ลงรายละเอียดอีกทีหนึ่งนะครับ " }, { "message_id": 892, "agent_id": 25, "delay": 12.201, "onscreen_delay": 7.05, "typing_delay": 5.151, "typing_duration": 9.657, "wpm": 42, "message": "ทีนี้เวลาในการเปิดให้บริการ" }, { "message_id": 893, "agent_id": 23, "delay": 8.201, "onscreen_delay": 3.313, "typing_delay": 4.888, "typing_duration": 12.799, "wpm": 41, "message": "เวลาในการเปิดให้บริการ เนื่องจากว่า" }, { "message_id": 894, "agent_id": 13, "delay": 8.797, "onscreen_delay": 4.575, "typing_delay": 4.222, "typing_duration": 13.649, "wpm": 35, "message": "เจ้าหน้าที่ Captioned เรามีเพียง " }, { "message_id": 895, "agent_id": 14, "delay": 9.649, "onscreen_delay": 4.386, "typing_delay": 5.263, "typing_duration": 13.207, "wpm": 43, "message": "2 ท่าน ฉะนั้นเวลาในการเปิดให้บริการนี่" }, { "message_id": 896, "agent_id": 25, "delay": 9.205, "onscreen_delay": 4.648, "typing_delay": 4.557, "typing_duration": 9.892, "wpm": 23, "message": "จะเปิดในวันเวลา" }, { "message_id": 897, "agent_id": 23, "delay": 5.891, "onscreen_delay": 1.322, "typing_delay": 4.569, "typing_duration": 14.132, "wpm": 21, "message": "วันราชการ แต่ว่าเวลา" }, { "message_id": 898, "agent_id": 13, "delay": 10.13, "onscreen_delay": 6.07, "typing_delay": 4.06, "typing_duration": 16.39, "wpm": 28, "message": "จะเปิดตอน 08.00 น. ถึง 17.30 น. " }, { "message_id": 899, "agent_id": 14, "delay": 12.389, "onscreen_delay": 7.901, "typing_delay": 4.488, "typing_duration": 12.192, "wpm": 50, "message": "อันนี้คือเวลาในการใช้งาน Captioned นะครับ " }, { "message_id": 900, "agent_id": 25, "delay": 8.387, "onscreen_delay": 3.678, "typing_delay": 4.709, "typing_duration": 18.344, "wpm": 40, "message": "วันหยุดนักขัตกฤษ์ก็หยุด วันเสาร์ วันอาทิตย์ก็หยุด" }, { "message_id": 901, "agent_id": 23, "delay": 14.343, "onscreen_delay": 8.902, "typing_delay": 5.441, "typing_duration": 13.363, "wpm": 22, "message": "แต่ถ้าเป็น Live Chat " }, { "message_id": 902, "agent_id": 13, "delay": 10.342, "onscreen_delay": 6.047, "typing_delay": 4.295, "typing_duration": 12.225, "wpm": 37, "message": "เราจะมีเจ้าหน้าที่ของล่าม TTRS " }, { "message_id": 903, "agent_id": 14, "delay": 8.218, "onscreen_delay": 4.054, "typing_delay": 4.164, "typing_duration": 14.181, "wpm": 50, "message": "ให้บริการนะครับ ซึ่งเวลาในการเปิดให้บริการนี่จะ" }, { "message_id": 904, "agent_id": 25, "delay": 10.179, "onscreen_delay": 5.681, "typing_delay": 4.498, "typing_duration": 8.938, "wpm": 37, "message": "เปิดทุกวันไม่มีวันหยุด " }, { "message_id": 905, "agent_id": 23, "delay": 6.179, "onscreen_delay": 1.64, "typing_delay": 4.539, "typing_duration": 17.115, "wpm": 22, "message": "แล้วก็เปิดตั้งแต่ 07.00 - " }, { "message_id": 906, "agent_id": 13, "delay": 13.113, "onscreen_delay": 8.533, "typing_delay": 4.58, "typing_duration": 13.325, "wpm": 24, "message": "23.00 น. นะครับ ทีนี้ " }, { "message_id": 907, "agent_id": 14, "delay": 9.324, "onscreen_delay": 4.747, "typing_delay": 4.577, "typing_duration": 16.863, "wpm": 25, "message": "คำแนะนำนะครับ ก็คือว่าในกรณี" }, { "message_id": 908, "agent_id": 25, "delay": 12.859, "onscreen_delay": 8.218, "typing_delay": 4.641, "typing_duration": 11.805, "wpm": 42, "message": "ท่านที่เป็นกลุ่มหูตึงที่อยากจะใช้" }, { "message_id": 909, "agent_id": 23, "delay": 8.859, "onscreen_delay": 4.832, "typing_delay": 4.027, "typing_duration": 13.851, "wpm": 24, "message": "บริการของ TTRS ท่านไหน" }, { "message_id": 910, "agent_id": 13, "delay": 9.849, "onscreen_delay": 5.772, "typing_delay": 4.077, "typing_duration": 16.598, "wpm": 39, "message": "ที่ใช้บริการ TTRS Captioned ได้นะครับ มาใช้" }, { "message_id": 911, "agent_id": 14, "delay": 12.597, "onscreen_delay": 8.425, "typing_delay": 4.172, "typing_duration": 17.058, "wpm": 40, "message": "นอกเวลาทำการของ Captioned นี่ เราแนะนำให้มาใช้ " }, { "message_id": 912, "agent_id": 25, "delay": 13.057, "onscreen_delay": 6.378, "typing_delay": 6.679, "typing_duration": 11.111, "wpm": 12, "message": "Live Chat " }, { "message_id": 913, "agent_id": 23, "delay": 9.055, "onscreen_delay": 4.524, "typing_delay": 4.531, "typing_duration": 16.709, "wpm": 46, "message": "ในเวลาที่ Captioned ปิดบริการแล้ว เพราะครั้งที่แล้ว" }, { "message_id": 914, "agent_id": 13, "delay": 12.7, "onscreen_delay": 8.408, "typing_delay": 4.292, "typing_duration": 15.576, "wpm": 31, "message": "ก็มีการถามมาเหมือนกันว่า นอกเวลา" }, { "message_id": 915, "agent_id": 14, "delay": 11.575, "onscreen_delay": 7.325, "typing_delay": 4.25, "typing_duration": 15.677, "wpm": 53, "message": "ทำการนี่ แล้วเขาจะใช้อะไรช่วยในการสื่อสาร คำแนะนำของเรา" }, { "message_id": 916, "agent_id": 25, "delay": 11.676, "onscreen_delay": 7.136, "typing_delay": 4.54, "typing_duration": 11.305, "wpm": 50, "message": "ก็คือว่าให้ท่านใช้ตัว Live Chat นะครับ " }, { "message_id": 917, "agent_id": 23, "delay": 7.675, "onscreen_delay": 1.171, "typing_delay": 6.504, "typing_duration": 11.881, "wpm": 24, "message": "ในเวลาที่ Captioned " }, { "message_id": 918, "agent_id": 13, "delay": 7.879, "onscreen_delay": 3.454, "typing_delay": 4.425, "typing_duration": 13.108, "wpm": 22, "message": "ปิดบริการแล้วนะครับ " }, { "message_id": 919, "agent_id": 14, "delay": 9.108, "onscreen_delay": 4.069, "typing_delay": 5.039, "typing_duration": 15.016, "wpm": 35, "message": "โอ.เค. นะครับ แล้วทีนี้ อีกจุดหนึ่ง" }, { "message_id": 920, "agent_id": 25, "delay": 11.014, "onscreen_delay": 6.552, "typing_delay": 4.462, "typing_duration": 12.774, "wpm": 28, "message": "ที่จะต้องพูดถึงก็คือ ตัว " }, { "message_id": 921, "agent_id": 23, "delay": 8.773, "onscreen_delay": 2.291, "typing_delay": 6.482, "typing_duration": 12.212, "wpm": 22, "message": "Live Chat บนมือถือ " }, { "message_id": 922, "agent_id": 13, "delay": 8.211, "onscreen_delay": 3.738, "typing_delay": 4.473, "typing_duration": 12.085, "wpm": 37, "message": "นะครับ ในระบบปฏิบัติการที่เป็น " }, { "message_id": 923, "agent_id": 14, "delay": 8.084, "onscreen_delay": 3.636, "typing_delay": 4.448, "typing_duration": 19.001, "wpm": 31, "message": "Android นะครับ ถ้าใครใช้ Android ที่ต่ำ" }, { "message_id": 924, "agent_id": 25, "delay": 15.001, "onscreen_delay": 10.4, "typing_delay": 4.601, "typing_duration": 11.29, "wpm": 60, "message": "เวอร์ชั่น 6 นะครับ จะไม่สามารถลงและติดตั้งได้ " }, { "message_id": 925, "agent_id": 23, "delay": 11, "onscreen_delay": 4.638, "typing_delay": 6.362, "typing_duration": 13.401, "wpm": 31, "message": "ท่านอาจจะต้องมีใช้ Live Chat " }, { "message_id": 926, "agent_id": 13, "delay": 9.401, "onscreen_delay": 5.128, "typing_delay": 4.273, "typing_duration": 14.198, "wpm": 31, "message": "บน Web แทนนะครับ ซึ่งการทำงาน" }, { "message_id": 927, "agent_id": 14, "delay": 10.196, "onscreen_delay": 5.802, "typing_delay": 4.394, "typing_duration": 16.583, "wpm": 55, "message": "จะมีฟังก์ชันที่แตกต่างนิดหน่อย แต่ใช้ในการสื่อสารได้เหมือนกัน " }, { "message_id": 928, "agent_id": 25, "delay": 12.582, "onscreen_delay": 3.408, "typing_delay": 9.174, "typing_duration": 9.174, "wpm": 0, "message": "" }, { "message_id": 929, "agent_id": 23, "delay": 8.58, "onscreen_delay": 3.968, "typing_delay": 4.612, "typing_duration": 11.003, "wpm": 38, "message": "ทีนี้เบื้องต้นอยากให้ทุกท่าน" }, { "message_id": 930, "agent_id": 13, "delay": 7.003, "onscreen_delay": 2.607, "typing_delay": 4.396, "typing_duration": 12.272, "wpm": 27, "message": "หยิบมือถือขึ้นมานะครับ " }, { "message_id": 931, "agent_id": 14, "delay": 8.272, "onscreen_delay": 3.957, "typing_delay": 4.315, "typing_duration": 9.757, "wpm": 40, "message": "แล้วก็ทดลองติดตั้งดูนะครับ " }, { "message_id": 932, "agent_id": 25, "delay": 5.756, "onscreen_delay": 1.593, "typing_delay": 4.163, "typing_duration": 10.85, "wpm": 47, "message": "เราจะติดตั้งให้เสร็จแล้วพักเบรกกัน" }, { "message_id": 933, "agent_id": 23, "delay": 6.849, "onscreen_delay": 2.168, "typing_delay": 4.681, "typing_duration": 13.969, "wpm": 48, "message": "เพื่อกลับมาเข้าสู่เรื่องของรูปแบบการใช้งานกัน" }, { "message_id": 934, "agent_id": 13, "delay": 9.968, "onscreen_delay": 5.055, "typing_delay": 4.913, "typing_duration": 16.925, "wpm": 32, "message": "ในช่วงถัดไป เดี๋ยวสอบถามนิดหนึ่งครับ " }, { "message_id": 935, "agent_id": 14, "delay": 12.924, "onscreen_delay": 8.589, "typing_delay": 4.335, "typing_duration": 15.608, "wpm": 34, "message": "ใครใช้ IOS ครับ ใครใช้ IOS บ้างครับ " }, { "message_id": 936, "agent_id": 25, "delay": 11.608, "onscreen_delay": 6.372, "typing_delay": 5.236, "typing_duration": 10.326, "wpm": 13, "message": "ไอโฟนครับ " }, { "message_id": 937, "agent_id": 23, "delay": 7.608, "onscreen_delay": 2.47, "typing_delay": 5.138, "typing_duration": 16.007, "wpm": 32, "message": "ยกมือหน่อยครับ ใครใช้ i phone บ้าง " }, { "message_id": 938, "agent_id": 13, "delay": 12.006, "onscreen_delay": 6.805, "typing_delay": 5.201, "typing_duration": 13.723, "wpm": 27, "message": "ช่วยยกมือค้างนิดหนึ่งครับ " }, { "message_id": 939, "agent_id": 14, "delay": 9.723, "onscreen_delay": 3.76, "typing_delay": 5.963, "typing_duration": 14.279, "wpm": 14, "message": "1 2 3 4 5 6 7 " }, { "message_id": 940, "agent_id": 25, "delay": 10.27, "onscreen_delay": 3.131, "typing_delay": 7.139, "typing_duration": 13.439, "wpm": 21, "message": "7 ท่านที่ใช้ iphone " }, { "message_id": 941, "agent_id": 23, "delay": 9.435, "onscreen_delay": 2.019, "typing_delay": 7.416, "typing_duration": 10.769, "wpm": 8, "message": "ใครใช้ " }, { "message_id": 942, "agent_id": 13, "delay": 6.769, "onscreen_delay": 2.534, "typing_delay": 4.235, "typing_duration": 13.606, "wpm": 18, "message": "Android บ้างครับ " }, { "message_id": 943, "agent_id": 14, "delay": 9.605, "onscreen_delay": 4.718, "typing_delay": 4.887, "typing_duration": 9.977, "wpm": 18, "message": "Android ครับ " }, { "message_id": 944, "agent_id": 25, "delay": 8.336, "onscreen_delay": 0, "typing_delay": 8.336, "typing_duration": 8.336, "wpm": 0, "message": "" }, { "message_id": 945, "agent_id": 23, "delay": 6.356, "onscreen_delay": 0, "typing_delay": 6.356, "typing_duration": 10.582, "wpm": 14, "message": "ขอบคุณครับ " }, { "message_id": 946, "agent_id": 13, "delay": 6.58, "onscreen_delay": 2.133, "typing_delay": 4.447, "typing_duration": 16.788, "wpm": 33, "message": "ไม่มีใครใช้ Windows Phone นะครับ ครับ " }, { "message_id": 947, "agent_id": 14, "delay": 12.784, "onscreen_delay": 4.192, "typing_delay": 8.592, "typing_duration": 13.945, "wpm": 12, "message": "โอ.เค. ครับ " }, { "message_id": 948, "agent_id": 25, "delay": 9.943, "onscreen_delay": 3.559, "typing_delay": 6.384, "typing_duration": 10.838, "wpm": 7, "message": "รบกวน" }, { "message_id": 949, "agent_id": 23, "delay": 6.838, "onscreen_delay": 1.913, "typing_delay": 4.925, "typing_duration": 16.871, "wpm": 31, "message": "ท่านช่วยเปิดมือ แล้วก็ดาวน์โหลด App " }, { "message_id": 950, "agent_id": 13, "delay": 12.856, "onscreen_delay": 8.259, "typing_delay": 4.597, "typing_duration": 16.764, "wpm": 34, "message": "2 App นะครับ ที่ชื่อว่า TTRS Captioned " }, { "message_id": 951, "agent_id": 14, "delay": 12.763, "onscreen_delay": 8.412, "typing_delay": 4.351, "typing_duration": 18.191, "wpm": 40, "message": "แล้วก็ TTRS Live Chat นะครับ ให้ท่านเปิดที่ Store " }, { "message_id": 952, "agent_id": 25, "delay": 14.19, "onscreen_delay": 9.699, "typing_delay": 4.491, "typing_duration": 15.964, "wpm": 19, "message": "แล้วก็ลอง dowload ดู" }, { "message_id": 953, "agent_id": 23, "delay": 11.962, "onscreen_delay": 6.575, "typing_delay": 5.387, "typing_duration": 18.962, "wpm": 26, "message": "ลองดาวน์โหลดดู สำหรับคนที่ใช้ IOS " }, { "message_id": 954, "agent_id": 13, "delay": 14.962, "onscreen_delay": 10.613, "typing_delay": 4.349, "typing_duration": 17.311, "wpm": 38, "message": "คิดว่าไม่ได้มีปัญหาอะไรนะครับ แต่ว่าคนที่ใช้ " }, { "message_id": 955, "agent_id": 14, "delay": 13.31, "onscreen_delay": 8.766, "typing_delay": 4.544, "typing_duration": 16.636, "wpm": 34, "message": "Android นี่ถ้าใช้เวอร์ชันต่ำกว่า 6 นี่ " }, { "message_id": 956, "agent_id": 25, "delay": 12.636, "onscreen_delay": 8.32, "typing_delay": 4.316, "typing_duration": 16.194, "wpm": 44, "message": "ถ้าท่านเสิร์ชคำว่า TTRS Captioned กับ Live Chat " }, { "message_id": 957, "agent_id": 23, "delay": 12.192, "onscreen_delay": 6.082, "typing_delay": 6.11, "typing_duration": 15.056, "wpm": 4, "message": "ซึ่ง" }, { "message_id": 958, "agent_id": 13, "delay": 11.056, "onscreen_delay": 6.735, "typing_delay": 4.321, "typing_duration": 17.703, "wpm": 25, "message": "คนที่ดาวน์โหลดไม่ได้บน Android " }, { "message_id": 959, "agent_id": 14, "delay": 13.701, "onscreen_delay": 9.426, "typing_delay": 4.275, "typing_duration": 13.279, "wpm": 37, "message": "จะแนะนำการใช้งาน Live Chat บนเว็บ" }, { "message_id": 960, "agent_id": 25, "delay": 9.7, "onscreen_delay": 5.122, "typing_delay": 4.578, "typing_duration": 8.428, "wpm": 21, "message": "ให้แทนนะครับ " }, { "message_id": 961, "agent_id": 23, "delay": 6.787, "onscreen_delay": 0, "typing_delay": 6.787, "typing_duration": 12.883, "wpm": 20, "message": "ลองดาวน์โหลดกันดู " }, { "message_id": 962, "agent_id": 13, "delay": 8.883, "onscreen_delay": 4.571, "typing_delay": 4.312, "typing_duration": 11.809, "wpm": 43, "message": "ถ้าท่านไหนดาวน์โหลดเสร็จแล้วนี่ ก็" }, { "message_id": 963, "agent_id": 14, "delay": 7.805, "onscreen_delay": 3.621, "typing_delay": 4.184, "typing_duration": 15.449, "wpm": 47, "message": "พักเบรกข้างนอกได้เลยนะครับ ถ้าท่านไหนติดปัญหานี่" }, { "message_id": 964, "agent_id": 25, "delay": 11.445, "onscreen_delay": 6.999, "typing_delay": 4.446, "typing_duration": 16.844, "wpm": 38, "message": "เรามีน้อง ๆ staff อยู่หลังห้อง น้อง ๆ staff " }, { "message_id": 965, "agent_id": 23, "delay": 12.843, "onscreen_delay": 8.451, "typing_delay": 4.392, "typing_duration": 17.627, "wpm": 49, "message": "จะช่วยเข้ามาดูให้ว่าท่านติดปัญหาในการดาวน์โหลดอย่างไรบ้าง " }, { "message_id": 966, "agent_id": 13, "delay": 13.626, "onscreen_delay": 8.571, "typing_delay": 5.055, "typing_duration": 11.654, "wpm": 8, "message": "นะครับ " }, { "message_id": 967, "agent_id": 14, "delay": 9.625, "onscreen_delay": 5.376, "typing_delay": 4.249, "typing_duration": 11.977, "wpm": 51, "message": "ก็ฝากทุกท่านทดลองดาวน์โหลดกันได้เลยนะครับ " }, { "message_id": 968, "agent_id": 25, "delay": 7.976, "onscreen_delay": 1.635, "typing_delay": 6.341, "typing_duration": 17.016, "wpm": 16, "message": "โหลด 2 Application " }, { "message_id": 969, "agent_id": 23, "delay": 13.016, "onscreen_delay": 8.37, "typing_delay": 4.646, "typing_duration": 11.863, "wpm": 27, "message": "แล้วก็ TTRS Live Chat " }, { "message_id": 970, "agent_id": 13, "delay": 9.015, "onscreen_delay": 4.809, "typing_delay": 4.206, "typing_duration": 16.227, "wpm": 18, "message": "ให้เปิด Store นะครับ " }, { "message_id": 971, "agent_id": 14, "delay": 12.227, "onscreen_delay": 4.467, "typing_delay": 7.76, "typing_duration": 14.687, "wpm": 35, "message": "มีทั้งบน Android แล้วก็ IOS นะครับ " }, { "message_id": 972, "agent_id": 25, "delay": 10.685, "onscreen_delay": 5.712, "typing_delay": 4.973, "typing_duration": 16.596, "wpm": 31, "message": "สำหรับแอนดรอยที่ต่ำกว่า verstion 6" }, { "message_id": 973, "agent_id": 23, "delay": 12.596, "onscreen_delay": 8.005, "typing_delay": 4.591, "typing_duration": 12.907, "wpm": 44, "message": "เดี๋ยวเราสอนใช้งานบนเว็บอีกทีหนึ่งครับ " }, { "message_id": 974, "agent_id": 13, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 975, "agent_id": 14, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 976, "agent_id": 25, "delay": 15.002, "onscreen_delay": 5.72, "typing_delay": 9.282, "typing_duration": 9.282, "wpm": 0, "message": "" }, { "message_id": 977, "agent_id": 23, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 978, "agent_id": 13, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 979, "agent_id": 14, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 980, "agent_id": 25, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 981, "agent_id": 23, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 982, "agent_id": 13, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 983, "agent_id": 14, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 984, "agent_id": 25, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 985, "agent_id": 23, "delay": 15.001, "onscreen_delay": 9.865, "typing_delay": 5.136, "typing_duration": 19.001, "wpm": 9, "message": "(คุณเยาวภา)" }, { "message_id": 986, "agent_id": 13, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 987, "agent_id": 14, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 988, "agent_id": 25, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 989, "agent_id": 23, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 990, "agent_id": 13, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 991, "agent_id": 14, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 992, "agent_id": 25, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 993, "agent_id": 23, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 994, "agent_id": 13, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 995, "agent_id": 14, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 996, "agent_id": 25, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 997, "agent_id": 23, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 998, "agent_id": 13, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 999, "agent_id": 14, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 1000, "agent_id": 25, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 1001, "agent_id": 23, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 1002, "agent_id": 13, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 1003, "agent_id": 14, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 1004, "agent_id": 25, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 1005, "agent_id": 23, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 1006, "agent_id": 13, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 1007, "agent_id": 14, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 1008, "agent_id": 25, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 1009, "agent_id": 23, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 1010, "agent_id": 13, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 1011, "agent_id": 14, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 1012, "agent_id": 25, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 1013, "agent_id": 23, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 1014, "agent_id": 13, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 1015, "agent_id": 14, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 1016, "agent_id": 25, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 1017, "agent_id": 23, "delay": 19, "onscreen_delay": 0, "typing_delay": 19, "typing_duration": 19, "wpm": 0, "message": "" }, { "message_id": 1018, "agent_id": 13, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 1019, "agent_id": 14, "delay": 19.004, 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0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 1266, "agent_id": 13, "delay": 18.999, "onscreen_delay": 0, "typing_delay": 18.999, "typing_duration": 18.999, "wpm": 0, "message": "" }, { "message_id": 1267, "agent_id": 14, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 1268, "agent_id": 25, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 1269, "agent_id": 23, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 1270, "agent_id": 13, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 1271, "agent_id": 14, "delay": 17.145, "onscreen_delay": 0, "typing_delay": 17.145, "typing_duration": 17.145, "wpm": 0, "message": "" }, { "message_id": 1272, "agent_id": 25, "delay": 13.142, "onscreen_delay": 4.555, "typing_delay": 8.587, "typing_duration": 8.587, "wpm": 0, "message": "" }, { "message_id": 1273, "agent_id": 23, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 1274, "agent_id": 13, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 1275, "agent_id": 14, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 1276, "agent_id": 25, "delay": 15.494, "onscreen_delay": 0, "typing_delay": 15.494, "typing_duration": 15.494, "wpm": 0, "message": "" }, { "message_id": 1277, "agent_id": 23, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 1278, "agent_id": 13, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 1279, "agent_id": 14, "delay": 23.003, "onscreen_delay": 0, "typing_delay": 23.003, "typing_duration": 23.003, "wpm": 0, "message": "" }, { "message_id": 1280, "agent_id": 25, "delay": 19.001, "onscreen_delay": 10.735, "typing_delay": 8.266, "typing_duration": 8.266, "wpm": 0, "message": "" }, { "message_id": 1281, "agent_id": 23, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 1282, "agent_id": 14, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 1285, "agent_id": 25, "delay": 15.004, "onscreen_delay": 6.726, "typing_delay": 8.278, "typing_duration": 8.278, "wpm": 0, "message": "" }, { "message_id": 1286, "agent_id": 23, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 1287, "agent_id": 12, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 1288, "agent_id": 13, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 1289, "agent_id": 14, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 1290, "agent_id": 25, "delay": 15.002, "onscreen_delay": 6.54, "typing_delay": 8.462, "typing_duration": 8.462, "wpm": 0, "message": "" }, { "message_id": 1291, "agent_id": 23, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 1292, "agent_id": 12, "delay": 14.999, "onscreen_delay": 6.055, "typing_delay": 8.944, "typing_duration": 8.944, "wpm": 0, "message": "" }, { "message_id": 1293, "agent_id": 14, "delay": 10.997, "onscreen_delay": 5.018, "typing_delay": 5.979, "typing_duration": 9.801, "wpm": 0, "message": "" }, { "message_id": 1294, "agent_id": 25, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 1295, "agent_id": 23, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 1296, "agent_id": 12, "delay": 19.003, "onscreen_delay": 0, "typing_delay": 19.003, "typing_duration": 19.003, "wpm": 0, "message": "" }, { "message_id": 1297, "agent_id": 14, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 1298, "agent_id": 25, "delay": 19.004, "onscreen_delay": 0, "typing_delay": 19.004, "typing_duration": 19.004, "wpm": 0, "message": "" }, { "message_id": 1299, "agent_id": 23, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 1300, "agent_id": 12, "delay": 15, "onscreen_delay": 3.043, "typing_delay": 11.957, "typing_duration": 11.957, "wpm": 0, "message": "" }, { "message_id": 1301, "agent_id": 14, "delay": 10.997, "onscreen_delay": 1.487, "typing_delay": 9.51, "typing_duration": 16.305, "wpm": 10, "message": "ตอนนี้มีใคร" }, { "message_id": 1302, "agent_id": 25, "delay": 12.304, "onscreen_delay": 7.351, "typing_delay": 4.953, "typing_duration": 9.547, "wpm": 0, "message": "" }, { "message_id": 1303, "agent_id": 23, "delay": 9.173, "onscreen_delay": 0, "typing_delay": 9.173, "typing_duration": 9.173, "wpm": 0, "message": "" }, { "message_id": 1304, "agent_id": 12, "delay": 6.613, "onscreen_delay": 0, "typing_delay": 6.613, "typing_duration": 13.544, "wpm": 22, "message": "โอ.เค. Text ขึ้นแล้ว " }, { "message_id": 1305, "agent_id": 14, "delay": 9.543, "onscreen_delay": 4.765, "typing_delay": 4.778, "typing_duration": 16.155, "wpm": 37, "message": "ตอนนี้มีใครติดปัญหาโหลดแอปไม่ได้บ้างครับ " }, { "message_id": 1306, "agent_id": 25, "delay": 12.153, "onscreen_delay": 4.407, "typing_delay": 7.746, "typing_duration": 12.079, "wpm": 19, "message": "มีใครติดไหมครับ " }, { "message_id": 1307, "agent_id": 23, "delay": 8.153, "onscreen_delay": 3.122, "typing_delay": 5.031, "typing_duration": 8.672, "wpm": 0, "message": "" }, { "message_id": 1308, "agent_id": 12, "delay": 6.641, "onscreen_delay": 0, "typing_delay": 6.641, "typing_duration": 12.18, "wpm": 18, "message": "มีนะครับ 1 ท่าน " }, { "message_id": 1309, "agent_id": 14, "delay": 8.179, "onscreen_delay": 3.484, "typing_delay": 4.695, "typing_duration": 16.231, "wpm": 29, "message": "เดี๋ยวให้ Staff ไปช่วยดูให้ครับ " }, { "message_id": 1310, "agent_id": 25, "delay": 12.23, "onscreen_delay": 3.634, "typing_delay": 8.596, "typing_duration": 8.596, "wpm": 0, "message": "" }, { "message_id": 1311, "agent_id": 23, "delay": 8.229, "onscreen_delay": 2.193, "typing_delay": 6.036, "typing_duration": 10.486, "wpm": 16, "message": "โอ.เค. ครับ " }, { "message_id": 1312, "agent_id": 12, "delay": 6.485, "onscreen_delay": 1.727, "typing_delay": 4.758, "typing_duration": 17.025, "wpm": 41, "message": "มีปัญหานะครับ น้อง Staff นั่งอยู่หลังห้องนะครับ " }, { "message_id": 1313, "agent_id": 14, "delay": 13.025, "onscreen_delay": 8.374, "typing_delay": 4.651, "typing_duration": 10.268, "wpm": 29, "message": "ไปให้ช่วยดูได้นะครับ " }, { "message_id": 1314, "agent_id": 25, "delay": 9.024, "onscreen_delay": 2.995, "typing_delay": 6.029, "typing_duration": 17.018, "wpm": 8, "message": "ทีนี้ผมขอ" }, { "message_id": 1315, "agent_id": 23, "delay": 13.017, "onscreen_delay": 8.419, "typing_delay": 4.598, "typing_duration": 19.001, "wpm": 18, "message": "เริ่มเลยสำหรับแอปตัวแรก " }, { "message_id": 1316, "agent_id": 12, "delay": 15, "onscreen_delay": 10.251, "typing_delay": 4.749, "typing_duration": 13.644, "wpm": 32, "message": "แอปที่เรียกว่า TTRS Captioned " }, { "message_id": 1317, "agent_id": 14, "delay": 10.999, "onscreen_delay": 6.421, "typing_delay": 4.578, "typing_duration": 16.448, "wpm": 47, "message": "แอป TTRS Captioned นี่จะเหมาะกับคนที่เป็นหูตึงนะครับ " }, { "message_id": 1318, "agent_id": 25, "delay": 12.447, "onscreen_delay": 6.84, "typing_delay": 5.607, "typing_duration": 9.972, "wpm": 32, "message": "ที่สามารถพูดได้นะครับ " }, { "message_id": 1319, "agent_id": 23, "delay": 8.447, "onscreen_delay": 3.184, "typing_delay": 5.263, "typing_duration": 11.886, "wpm": 33, "message": "แล้วก็สามารถอ่านข้อความได้ " }, { "message_id": 1320, "agent_id": 12, "delay": 7.885, "onscreen_delay": 2.648, "typing_delay": 5.237, "typing_duration": 17.657, "wpm": 22, "message": "หน้าตาตัวแอปพลิเคชันนะครับ " }, { "message_id": 1321, "agent_id": 14, "delay": 13.657, "onscreen_delay": 9.51, "typing_delay": 4.147, "typing_duration": 13.638, "wpm": 48, "message": "ก็เวลาใช้งานนะครับ บนหน้าจอเมื่อมีการสื่อสาร " }, { "message_id": 1322, "agent_id": 25, "delay": 9.656, "onscreen_delay": 4.47, "typing_delay": 5.186, "typing_duration": 18.002, "wpm": 26, "message": "ก็จะมีข้อความ text ขึ้นข้างล่าง" }, { "message_id": 1323, "agent_id": 23, "delay": 14, "onscreen_delay": 9.653, "typing_delay": 4.347, "typing_duration": 14.681, "wpm": 30, "message": "เมื่อปลายทางพูด text ก็จะขึ้น " }, { "message_id": 1324, "agent_id": 12, "delay": 10.681, "onscreen_delay": 5.986, "typing_delay": 4.695, "typing_duration": 16.903, "wpm": 34, "message": "ท่านก็สามารถอ่านข้อความนี้แทนการได้ยิน " }, { "message_id": 1325, "agent_id": 14, "delay": 12.896, "onscreen_delay": 7.933, "typing_delay": 4.963, "typing_duration": 16.612, "wpm": 33, "message": "ตัวนี้ก็จะสามารถทำให้เข้าใจว่าปลายทาง" }, { "message_id": 1326, "agent_id": 25, "delay": 12.611, "onscreen_delay": 7.97, "typing_delay": 4.641, "typing_duration": 14.959, "wpm": 37, "message": "กำลังสื่อสารอะไร แต่ว่าข้อย้ำอีกครั้ง " }, { "message_id": 1327, "agent_id": 23, "delay": 10.958, "onscreen_delay": 2.83, "typing_delay": 8.128, "typing_duration": 14.265, "wpm": 32, "message": "TTRS Captioned เปิดในวันราชการ " }, { "message_id": 1328, "agent_id": 12, "delay": 10.263, "onscreen_delay": 5.783, "typing_delay": 4.48, "typing_duration": 12.139, "wpm": 30, "message": "ก็คือจันทร์-ศุกร์ แล้วก็" }, { "message_id": 1329, "agent_id": 14, "delay": 8.138, "onscreen_delay": 3.741, "typing_delay": 4.397, "typing_duration": 16.831, "wpm": 38, "message": "หยุดเสาร์ อาทิตย์นะครับ แล้วก็วันหยุดราชการ " }, { "message_id": 1330, "agent_id": 25, "delay": 12.831, "onscreen_delay": 7.156, "typing_delay": 5.675, "typing_duration": 12.413, "wpm": 25, "message": "เปิดตั้งแต่เวลา 08.30 " }, { "message_id": 1331, "agent_id": 23, "delay": 8.83, "onscreen_delay": 4.307, "typing_delay": 4.523, "typing_duration": 16.117, "wpm": 28, "message": "ถึง 17.30 น. ถ้าท่านโทรศัพท์มา" }, { "message_id": 1332, "agent_id": 12, "delay": 12.115, "onscreen_delay": 7.424, "typing_delay": 4.691, "typing_duration": 11.312, "wpm": 32, "message": "นอกเวลาทำการระบบก็จะขึ้น" }, { "message_id": 1333, "agent_id": 14, "delay": 8.115, "onscreen_delay": 3.875, "typing_delay": 4.24, "typing_duration": 13.499, "wpm": 36, "message": "โชว์เป็นข้อความว่า ระบบปิดนะครับ " }, { "message_id": 1334, "agent_id": 25, "delay": 9.497, "onscreen_delay": 4.434, "typing_delay": 5.063, "typing_duration": 13.374, "wpm": 58, "message": "ให้ท่านกลับเข้ามาใช้ในเวลาทำการ ระบบก็จะแจ้งเตือนให้ " }, { "message_id": 1335, "agent_id": 23, "delay": 9.373, "onscreen_delay": 3.676, "typing_delay": 5.697, "typing_duration": 13.081, "wpm": 22, "message": "แต่ว่าวันนี้เป็นวัน" }, { "message_id": 1336, "agent_id": 12, "delay": 9.081, "onscreen_delay": 4.414, "typing_delay": 4.667, "typing_duration": 11.636, "wpm": 26, "message": "เสาร์แต่เรามีการอบรม" }, { "message_id": 1337, "agent_id": 14, "delay": 7.636, "onscreen_delay": 3.552, "typing_delay": 4.084, "typing_duration": 18.393, "wpm": 31, "message": "เราก็เปิดนะครับ เพื่อจะทำ Workshop ให้ " }, { "message_id": 1338, "agent_id": 25, "delay": 14.391, "onscreen_delay": 9.972, "typing_delay": 4.419, "typing_duration": 18.711, "wpm": 46, "message": "ว่าวันนี้วันเสาร์แล้วจะไม่สามารถทำ work shpo Captioned ๆด้" }, { "message_id": 1339, "agent_id": 23, "delay": 14.71, "onscreen_delay": 10.21, "typing_delay": 4.5, "typing_duration": 15.055, "wpm": 40, "message": "วันนี้ทำได้ เราเปิดให้เป็นพิเศษ เพื่อให้" }, { "message_id": 1340, "agent_id": 12, "delay": 11.054, "onscreen_delay": 6.879, "typing_delay": 4.175, "typing_duration": 12.477, "wpm": 42, "message": "กับผู้เข้าอบรมได้มีโอกาสได้ทดลองใช้ " }, { "message_id": 1341, "agent_id": 14, "delay": 8.47, "onscreen_delay": 2.965, "typing_delay": 5.505, "typing_duration": 14.301, "wpm": 41, "message": "TTRS Captioned กันนะครับ TTRS Captioned " }, { "message_id": 1342, "agent_id": 25, "delay": 10.301, "onscreen_delay": 5.851, "typing_delay": 4.45, "typing_duration": 18.018, "wpm": 26, "message": "สามารถดาวน์โหลดได้ทั้งบนแอนดรอย" }, { "message_id": 1343, "agent_id": 23, "delay": 14.017, "onscreen_delay": 7.735, "typing_delay": 6.282, "typing_duration": 14.627, "wpm": 32, "message": "ทุกท่านน่าจะดาวน์โหลดกันได้แล้ว " }, { "message_id": 1344, "agent_id": 12, "delay": 10.625, "onscreen_delay": 5.048, "typing_delay": 5.577, "typing_duration": 17.662, "wpm": 7, "message": "ทีนี้ถ้า" }, { "message_id": 1345, "agent_id": 14, "delay": 13.662, "onscreen_delay": 9.477, "typing_delay": 4.185, "typing_duration": 17.938, "wpm": 43, "message": "ท่านดาวน์โหลดได้แล้ว เมื่อท่านกด TTRS Captioned นี่" }, { "message_id": 1346, "agent_id": 25, "delay": 13.93, "onscreen_delay": 9.012, "typing_delay": 4.918, "typing_duration": 15.472, "wpm": 29, "message": "ที่ปรากฎลักษณะนี้ก็จะมีให้กรอก " }, { "message_id": 1347, "agent_id": 23, "delay": 11.471, "onscreen_delay": 5.75, "typing_delay": 5.721, "typing_duration": 16.848, "wpm": 18, "message": "User แล้วก็ Password " }, { "message_id": 1348, "agent_id": 12, "delay": 12.847, "onscreen_delay": 7.493, "typing_delay": 5.354, "typing_duration": 13.42, "wpm": 17, "message": "ก็คือรหัสแล้วก็" }, { "message_id": 1349, "agent_id": 14, "delay": 9.419, "onscreen_delay": 5.307, "typing_delay": 4.112, "typing_duration": 10.03, "wpm": 48, "message": "ชื่อผู้ใช้งานนะครับ ตรงนี้ขึ้นมา " }, { "message_id": 1350, "agent_id": 25, "delay": 6.029, "onscreen_delay": 0.972, "typing_delay": 5.057, "typing_duration": 13.74, "wpm": 33, "message": "ถามว่า user คืออะไร user ก็คือ " }, { "message_id": 1351, "agent_id": 23, "delay": 9.739, "onscreen_delay": 4.807, "typing_delay": 4.932, "typing_duration": 18.668, "wpm": 29, "message": "หมายเลขบัตรประชาชน User ก็คือหมายเลข " }, { "message_id": 1352, "agent_id": 12, "delay": 14.668, "onscreen_delay": 10.217, "typing_delay": 4.451, "typing_duration": 13.166, "wpm": 19, "message": "บัตรประชาชนนะครับ " }, { "message_id": 1353, "agent_id": 14, "delay": 10.666, "onscreen_delay": 5.801, "typing_delay": 4.865, "typing_duration": 12.906, "wpm": 31, "message": "Password ปัจจุบันนี้เราตั้ง" }, { "message_id": 1354, "agent_id": 25, "delay": 8.906, "onscreen_delay": 4.499, "typing_delay": 4.407, "typing_duration": 13.256, "wpm": 41, "message": "เป็นวัน เดือน ปีเกิดของท่าน เป็นรหัส" }, { "message_id": 1355, "agent_id": 23, "delay": 9.255, "onscreen_delay": 4.229, "typing_delay": 5.026, "typing_duration": 11.744, "wpm": 9, "message": "ทั้งหมด " }, { "message_id": 1356, "agent_id": 12, "delay": 7.743, "onscreen_delay": 3.106, "typing_delay": 4.637, "typing_duration": 13.547, "wpm": 22, "message": "8 ตัวใช่ไหม ก็จะเป็น " }, { "message_id": 1357, "agent_id": 14, "delay": 9.547, "onscreen_delay": 4.018, "typing_delay": 5.529, "typing_duration": 14.496, "wpm": 19, "message": "2 วัน 2 รหัสนะครับ " }, { "message_id": 1358, "agent_id": 25, "delay": 10.494, "onscreen_delay": 5.943, "typing_delay": 4.551, "typing_duration": 14.572, "wpm": 24, "message": "ก็คือเป็นวันเกิดที่เป็น" }, { "message_id": 1359, "agent_id": 23, "delay": 10.572, "onscreen_delay": 5.625, "typing_delay": 4.947, "typing_duration": 14.136, "wpm": 37, "message": "วัน เดือน แล้วก็ปี ก็เป็นวัน 2 หลัก " }, { "message_id": 1360, "agent_id": 12, "delay": 10.135, "onscreen_delay": 5.441, "typing_delay": 4.694, "typing_duration": 14.546, "wpm": 28, "message": "เดือน 2 หลักแล้วก็ปี 4 หลัก " }, { "message_id": 1361, "agent_id": 14, "delay": 10.546, "onscreen_delay": 5.418, "typing_delay": 5.128, "typing_duration": 14.976, "wpm": 33, "message": "ปีนี่เป็น พ.ศ. นะครับ ไม่ใช่ ค.ศ. " }, { "message_id": 1362, "agent_id": 25, "delay": 10.974, "onscreen_delay": 5.614, "typing_delay": 5.36, "typing_duration": 18.073, "wpm": 34, "message": "บางท่านพิมพ์ปีเป็น พ.ศ. ก็จะล็อคอินไม่ได้ " }, { "message_id": 1363, "agent_id": 23, "delay": 14.072, "onscreen_delay": 7.826, "typing_delay": 6.246, "typing_duration": 14.018, "wpm": 26, "message": "ทุกท่านอาจจะลอง login ดู " }, { "message_id": 1364, "agent_id": 12, "delay": 10.072, "onscreen_delay": 5.501, "typing_delay": 4.571, "typing_duration": 10.829, "wpm": 28, "message": "ว่าทางเจ้าหน้าที่ได้" }, { "message_id": 1365, "agent_id": 14, "delay": 6.826, "onscreen_delay": 2.571, "typing_delay": 4.255, "typing_duration": 11.527, "wpm": 47, "message": "ทำการสมัครสมาชิกให้ท่านหรือยังนะครับ " }, { "message_id": 1366, "agent_id": 25, "delay": 7.512, "onscreen_delay": 2.582, "typing_delay": 4.93, "typing_duration": 12.59, "wpm": 51, "message": "ถ้าท่านล็อคอินเข้าไปได้สิ่งที่เกิดขึ้นก็คือ" }, { "message_id": 1367, "agent_id": 23, "delay": 8.589, "onscreen_delay": 3.636, "typing_delay": 4.953, "typing_duration": 11.72, "wpm": 33, "message": "หน้าที่เป็นปุ่มกดตรงนี้ได้ " }, { "message_id": 1368, "agent_id": 12, "delay": 7.718, "onscreen_delay": 3.296, "typing_delay": 4.422, "typing_duration": 11.952, "wpm": 24, "message": "ก็จะปรากฏหน้าปุ่มกด" }, { "message_id": 1369, "agent_id": 14, "delay": 7.95, "onscreen_delay": 3.776, "typing_delay": 4.174, "typing_duration": 13.467, "wpm": 46, "message": "ตัวนี้ขึ้นมา ถ้าเรา Login เข้ามาได้นะครับ " }, { "message_id": 1370, "agent_id": 25, "delay": 9.467, "onscreen_delay": 4.659, "typing_delay": 4.808, "typing_duration": 10.121, "wpm": 41, "message": "ย้ำอีกครั้งนะครับ user ก็คือ " }, { "message_id": 1371, "agent_id": 23, "delay": 6.121, "onscreen_delay": 1.06, "typing_delay": 5.061, "typing_duration": 14.45, "wpm": 30, "message": "เลขบัตรประชาชน Password ก็คือ" }, { "message_id": 1372, "agent_id": 12, "delay": 10.449, "onscreen_delay": 6.031, "typing_delay": 4.418, "typing_duration": 14.79, "wpm": 25, "message": "วันเดือนปีเกิด วัน 2 หลัก " }, { "message_id": 1373, "agent_id": 14, "delay": 10.789, "onscreen_delay": 6.754, "typing_delay": 4.035, "typing_duration": 16.706, "wpm": 34, "message": "เดือน 2 หลักนะครับ แล้วก็ปีเกิด 4 หลัก " }, { "message_id": 1374, "agent_id": 25, "delay": 12.706, "onscreen_delay": 3.431, "typing_delay": 9.275, "typing_duration": 10.158, "wpm": 7, "message": "ทีนี้" }, { "message_id": 1375, "agent_id": 23, "delay": 8.705, "onscreen_delay": 3.914, "typing_delay": 4.791, "typing_duration": 14.503, "wpm": 27, "message": "จุดสังเกต เมื่อมีการ login " }, { "message_id": 1376, "agent_id": 12, "delay": 10.502, "onscreen_delay": 5.988, "typing_delay": 4.514, "typing_duration": 11.25, "wpm": 32, "message": "ถ้ากรณีที่แถบบนเป็นสีฟ้า" }, { "message_id": 1377, "agent_id": 14, "delay": 7.249, "onscreen_delay": 3.077, "typing_delay": 4.172, "typing_duration": 14.35, "wpm": 55, "message": "สีน้ำเงินตัวนี้ ก็แสดงให้เห็นว่าระบบนี่มีการเชื่อมต่อ" }, { "message_id": 1378, "agent_id": 25, "delay": 10.337, "onscreen_delay": 3.958, "typing_delay": 6.379, "typing_duration": 11.078, "wpm": 4, "message": "ได้ " }, { "message_id": 1379, "agent_id": 23, "delay": 7.076, "onscreen_delay": 2.116, "typing_delay": 4.96, "typing_duration": 15.318, "wpm": 37, "message": "แต่กรณีที่ขึ้นเป็นแถบสีแดงก็คือกรณีที่" }, { "message_id": 1380, "agent_id": 12, "delay": 11.318, "onscreen_delay": 6.986, "typing_delay": 4.332, "typing_duration": 9.082, "wpm": 36, "message": "เชื่อมต่อไม่ได้ ถามว่า" }, { "message_id": 1381, "agent_id": 14, "delay": 7.316, "onscreen_delay": 2.918, "typing_delay": 4.398, "typing_duration": 14.469, "wpm": 38, "message": "เข้ามาหน้านี้นะครับ มันก็ Login ได้สิ " }, { "message_id": 1382, "agent_id": 25, "delay": 10.468, "onscreen_delay": 5.943, "typing_delay": 4.525, "typing_duration": 10.201, "wpm": 60, "message": "แล้วทำไมยังเกิดสีแดงนะครับ เหตุผลเพราะว่า " }, { "message_id": 1383, "agent_id": 23, "delay": 6.467, "onscreen_delay": 1.493, "typing_delay": 4.974, "typing_duration": 15.225, "wpm": 33, "message": "ถ้ากรณีที่ครั้งที่ 1 ที่ท่าน login " }, { "message_id": 1384, "agent_id": 12, "delay": 11.219, "onscreen_delay": 6.885, "typing_delay": 4.334, "typing_duration": 17.529, "wpm": 34, "message": "ทิ้งเอาไว้แล้วท่านไม่ได้ Log out ออกแล้ว" }, { "message_id": 1385, "agent_id": 14, "delay": 13.529, "onscreen_delay": 9.34, "typing_delay": 4.189, "typing_duration": 18.831, "wpm": 46, "message": "ท่านกลับเข้ามาอีกทีหนึ่ง มันจะกลับเข้ามาสู่หน้านี้เลย User " }, { "message_id": 1386, "agent_id": 25, "delay": 14.83, "onscreen_delay": 10.071, "typing_delay": 4.759, "typing_duration": 17.376, "wpm": 41, "message": "กับ password เพราะว่าตัวระบบเก็บการล็อคอินไว้ให้ " }, { "message_id": 1387, "agent_id": 23, "delay": 13.375, "onscreen_delay": 8.052, "typing_delay": 5.323, "typing_duration": 11.33, "wpm": 34, "message": "แต่การเปิดเข้ามาครั้งที่ 2 " }, { "message_id": 1388, "agent_id": 12, "delay": 9.373, "onscreen_delay": 4.978, "typing_delay": 4.395, "typing_duration": 16.581, "wpm": 39, "message": "ที่มีการ Log in ทิ้งเอาไว้แล้วท่านเชื่อมต่อ" }, { "message_id": 1389, "agent_id": 14, "delay": 12.58, "onscreen_delay": 8.145, "typing_delay": 4.435, "typing_duration": 16.463, "wpm": 36, "message": "เน็ตไม่สำเร็จนี่ มันก็จะขึ้นเป็นแถบสีแดง" }, { "message_id": 1390, "agent_id": 25, "delay": 12.463, "onscreen_delay": 7.707, "typing_delay": 4.756, "typing_duration": 8.844, "wpm": 20, "message": "ขึ้นมานะครับ " }, { "message_id": 1391, "agent_id": 23, "delay": 8.463, "onscreen_delay": 3.45, "typing_delay": 5.013, "typing_duration": 15.887, "wpm": 14, "message": "หลาย ๆ ครั้งที่" }, { "message_id": 1392, "agent_id": 12, "delay": 11.876, "onscreen_delay": 7.768, "typing_delay": 4.108, "typing_duration": 14.224, "wpm": 47, "message": "ท่านมีการใช้ไปสัก 2-3 ครั้งแล้ว แจ้งเข้ามาว่า" }, { "message_id": 1393, "agent_id": 14, "delay": 10.222, "onscreen_delay": 5.956, "typing_delay": 4.266, "typing_duration": 14.25, "wpm": 44, "message": "โทรออกได้นะครับ เราอยากให้ท่านสังเกตนะครับ " }, { "message_id": 1394, "agent_id": 25, "delay": 10.25, "onscreen_delay": 5.759, "typing_delay": 4.491, "typing_duration": 11.711, "wpm": 47, "message": "ที่แถบด้านบนว่าแสดงเป็นสีแดงหรือเปล่า " }, { "message_id": 1395, "agent_id": 23, "delay": 7.71, "onscreen_delay": 1.991, "typing_delay": 5.719, "typing_duration": 14.425, "wpm": 40, "message": "เพราะว่าถ้าเราใช้งานไป 2 - 3 ครั้งแล้ว " }, { "message_id": 1396, "agent_id": 12, "delay": 10.425, "onscreen_delay": 6.058, "typing_delay": 4.367, "typing_duration": 17.335, "wpm": 30, "message": "เกิดโทรออกไม่ได้ให้สังเกตแท็บข้างบน" }, { "message_id": 1397, "agent_id": 14, "delay": 13.332, "onscreen_delay": 8.711, "typing_delay": 4.621, "typing_duration": 13.911, "wpm": 41, "message": "ก็แสดงว่าตัว Application ต่อเน็ตไม่ได้ " }, { "message_id": 1398, "agent_id": 25, "delay": 9.911, "onscreen_delay": 5.101, "typing_delay": 4.81, "typing_duration": 10.9, "wpm": 50, "message": "มือถือที่เราใช้งาน ปกติเราใช้งานเป็น" }, { "message_id": 1399, "agent_id": 23, "delay": 6.9, "onscreen_delay": 1.319, "typing_delay": 5.581, "typing_duration": 16.526, "wpm": 24, "message": "3G 4G ที่ใช้เป็นเน็ตมือถือ " }, { "message_id": 1400, "agent_id": 12, "delay": 12.526, "onscreen_delay": 7.655, "typing_delay": 4.871, "typing_duration": 17.5, "wpm": 38, "message": "แต่ว่าบางครั้งเราไปอยู่ที่ทำงาน เราใช้ Wi-Fi " }, { "message_id": 1401, "agent_id": 14, "delay": 13.499, "onscreen_delay": 8.262, "typing_delay": 5.237, "typing_duration": 11.365, "wpm": 38, "message": "ในการใช้งานอินเทอร์เน็ตนะครับ " }, { "message_id": 1402, "agent_id": 25, "delay": 9.498, "onscreen_delay": 4.82, "typing_delay": 4.678, "typing_duration": 10.688, "wpm": 41, "message": "ซึ่งหลาย ๆ ที่ ที่ทำงานบางที่" }, { "message_id": 1403, "agent_id": 23, "delay": 6.676, "onscreen_delay": 1.905, "typing_delay": 4.771, "typing_duration": 14.751, "wpm": 39, "message": "เขาเรียกว่าปิดไม่ให้เราใช้ Application " }, { "message_id": 1404, "agent_id": 12, "delay": 10.75, "onscreen_delay": 5.242, "typing_delay": 5.508, "typing_duration": 12.154, "wpm": 11, "message": "นอกจากงาน" }, { "message_id": 1405, "agent_id": 14, "delay": 8.152, "onscreen_delay": 4.128, "typing_delay": 4.024, "typing_duration": 15.62, "wpm": 40, "message": "ที่บริษัทกำหนดนะครับ ฉะนั้นหลาย ๆ ครั้งนี่" }, { "message_id": 1406, "agent_id": 25, "delay": 11.618, "onscreen_delay": 5.603, "typing_delay": 6.015, "typing_duration": 17.544, "wpm": 32, "message": "ล็อคอินเน็ตที่ทำงานใช้งาน TTRS ไม่ได้" }, { "message_id": 1407, "agent_id": 23, "delay": 13.544, "onscreen_delay": 8.94, "typing_delay": 4.604, "typing_duration": 16.562, "wpm": 36, "message": "มีนะครับ หลาย ๆ ท่านแจ้งมา ใช้เน็ตบริษัท" }, { "message_id": 1408, "agent_id": 12, "delay": 12.561, "onscreen_delay": 8.067, "typing_delay": 4.494, "typing_duration": 13.093, "wpm": 38, "message": "แล้ว Log in ไม่ได้ เหตุผลเพราะว่า" }, { "message_id": 1409, "agent_id": 14, "delay": 9.085, "onscreen_delay": 5.075, "typing_delay": 4.01, "typing_duration": 17.939, "wpm": 30, "message": "บางบริษัทนี่เขาล็อค ไม่ให้ใช้งาน ให้" }, { "message_id": 1410, "agent_id": 25, "delay": 13.935, "onscreen_delay": 8.506, "typing_delay": 5.429, "typing_duration": 13.034, "wpm": 36, "message": "ใช้งานอย่างอื่น เพราะว่าบางท่าน" }, { "message_id": 1411, "agent_id": 23, "delay": 9.923, "onscreen_delay": 5.268, "typing_delay": 4.655, "typing_duration": 15.187, "wpm": 45, "message": "อาจจะเอาไปเล่นเกม บางท่านอาจจะเอาไปดูหนัง ซึ่ง" }, { "message_id": 1412, "agent_id": 12, "delay": 11.186, "onscreen_delay": 6.682, "typing_delay": 4.504, "typing_duration": 10.164, "wpm": 38, "message": "บางที่เขาก็ปิดไม่ให้เราใช้ " }, { "message_id": 1413, "agent_id": 14, "delay": 7.178, "onscreen_delay": 2.992, "typing_delay": 4.186, "typing_duration": 14.712, "wpm": 48, "message": "ซึ่งบริการ TTRS มันก็เป็น Service ที่เป็นการโทร" }, { "message_id": 1414, "agent_id": 25, "delay": 10.711, "onscreen_delay": 5.901, "typing_delay": 4.81, "typing_duration": 18.141, "wpm": 27, "message": "ผ่าน internet เพราะฉะนั้นในบางที่" }, { "message_id": 1415, "agent_id": 23, "delay": 14.14, "onscreen_delay": 9.592, "typing_delay": 4.548, "typing_duration": 14.397, "wpm": 26, "message": "เขาก็ปิดไม่ให้มีการใช้งาน" }, { "message_id": 1416, "agent_id": 12, "delay": 10.387, "onscreen_delay": 6.053, "typing_delay": 4.334, "typing_duration": 13.968, "wpm": 47, "message": "การโทรผ่านทางอินเทอร์เน็ต ซึ่งก็เกิดปัญหาว่า" }, { "message_id": 1417, "agent_id": 14, "delay": 9.967, "onscreen_delay": 5.868, "typing_delay": 4.099, "typing_duration": 16.309, "wpm": 33, "message": "ท่านน่ะ ไม่สามารถใช้ WiFi ที่ทำงานใน" }, { "message_id": 1418, "agent_id": 25, "delay": 12.309, "onscreen_delay": 7.519, "typing_delay": 4.79, "typing_duration": 12.48, "wpm": 29, "message": "การโทรออกบริการ TTRS ได้" }, { "message_id": 1419, "agent_id": 23, "delay": 8.479, "onscreen_delay": 4.029, "typing_delay": 4.45, "typing_duration": 11.898, "wpm": 49, "message": "จุดสังเกตุของเราก็คือว่าตัวนี้จะขึ้นว่า " }, { "message_id": 1420, "agent_id": 12, "delay": 7.897, "onscreen_delay": 3.397, "typing_delay": 4.5, "typing_duration": 13.492, "wpm": 39, "message": "เชื่อมต่อล้มเหลวเป็นแท็บสีแดงขึ้นมา " }, { "message_id": 1421, "agent_id": 14, "delay": 9.485, "onscreen_delay": 5.373, "typing_delay": 4.112, "typing_duration": 14.892, "wpm": 26, "message": "แนะนำว่าให้ท่านน่ะครับ ลอง" }, { "message_id": 1422, "agent_id": 25, "delay": 10.892, "onscreen_delay": 6.189, "typing_delay": 4.703, "typing_duration": 17.269, "wpm": 42, "message": "ปิดการใช้ไวไฟที่ทำงานแล้วมาใช้ net มือถือมาโทรดู" }, { "message_id": 1423, "agent_id": 23, "delay": 13.268, "onscreen_delay": 7.26, "typing_delay": 6.008, "typing_duration": 13.028, "wpm": 26, "message": "อันนี้ต้องแจ้ง เพราะว่า" }, { "message_id": 1424, "agent_id": 12, "delay": 9.268, "onscreen_delay": 4.611, "typing_delay": 4.657, "typing_duration": 17.404, "wpm": 27, "message": "เราทำจุดสังเกตุแล้ว หลาย ๆ ท่าน" }, { "message_id": 1425, "agent_id": 14, "delay": 13.403, "onscreen_delay": 9.411, "typing_delay": 3.992, "typing_duration": 13.592, "wpm": 35, "message": "นะครับว่า ตัวระบบแจ้งเตือนนะครับ " }, { "message_id": 1426, "agent_id": 25, "delay": 9.58, "onscreen_delay": 4.558, "typing_delay": 5.022, "typing_duration": 15.177, "wpm": 53, "message": "ท่านก็แจ้งมาว่าโทรออกไม่ได้ แต่จริง ๆ แล้วอาจจะมีปัญหา" }, { "message_id": 1427, "agent_id": 23, "delay": 11.174, "onscreen_delay": 6.257, "typing_delay": 4.917, "typing_duration": 11.336, "wpm": 28, "message": "กับเน็ตที่ท่านใช้อยู่ " }, { "message_id": 1428, "agent_id": 12, "delay": 7.321, "onscreen_delay": 1.849, "typing_delay": 5.472, "typing_duration": 10.333, "wpm": 41, "message": "อันนี้เป็นข้อมูลนะครับ ทีนี้" }, { "message_id": 1429, "agent_id": 14, "delay": 6.333, "onscreen_delay": 1.771, "typing_delay": 4.562, "typing_duration": 17.378, "wpm": 27, "message": "ตัวหน้าตานะครับ ของ Application " }, { "message_id": 1430, "agent_id": 25, "delay": 13.376, "onscreen_delay": 8.99, "typing_delay": 4.386, "typing_duration": 10.941, "wpm": 30, "message": "ถ้าเข้ามาที่แถบตรงกลาง" }, { "message_id": 1431, "agent_id": 23, "delay": 9.376, "onscreen_delay": 4.841, "typing_delay": 4.535, "typing_duration": 14.815, "wpm": 45, "message": "จะเป็นปุ่มกดเบอร์ปลายทางที่ท่านต้องการติดต่อ" }, { "message_id": 1432, "agent_id": 12, "delay": 10.813, "onscreen_delay": 5.849, "typing_delay": 4.964, "typing_duration": 10.497, "wpm": 20, "message": "หาคนหูดีนะครับ " }, { "message_id": 1433, "agent_id": 14, "delay": 6.812, "onscreen_delay": 2.701, "typing_delay": 4.111, "typing_duration": 14.308, "wpm": 34, "message": "ทีแถบด้านล่างนะครับ แถบถัดมาเป็น" }, { "message_id": 1434, "agent_id": 25, "delay": 10.307, "onscreen_delay": 5.645, "typing_delay": 4.662, "typing_duration": 11.144, "wpm": 32, "message": "การแจ้งเหตุฉุกเฉินนะครับ " }, { "message_id": 1435, "agent_id": 23, "delay": 7.144, "onscreen_delay": 2.527, "typing_delay": 4.617, "typing_duration": 14.818, "wpm": 38, "message": "ฉุกเฉินในบ้านเรามีแค่ 3 เรื่องเท่านั้น " }, { "message_id": 1436, "agent_id": 12, "delay": 10.817, "onscreen_delay": 6.548, "typing_delay": 4.269, "typing_duration": 13.246, "wpm": 22, "message": "ก็คือตำรวจ, ดับเพลง " }, { "message_id": 1437, "agent_id": 14, "delay": 9.244, "onscreen_delay": 4.553, "typing_delay": 4.691, "typing_duration": 18.704, "wpm": 47, "message": "แล้วก็การแพทย์ 3 เรื่องเท่านั้นนะครับ ที่เป็นเรื่องฉุกเฉิน " }, { "message_id": 1438, "agent_id": 25, "delay": 14.696, "onscreen_delay": 7.94, "typing_delay": 6.756, "typing_duration": 14.517, "wpm": 29, "message": "ถ้าท่านโทรเข้ามา 3 เรื่องนี้" }, { "message_id": 1439, "agent_id": 23, "delay": 10.695, "onscreen_delay": 6.259, "typing_delay": 4.436, "typing_duration": 11.663, "wpm": 30, "message": "เจ้าหน้าที่จะบริการท่าน " }, { "message_id": 1440, "agent_id": 12, "delay": 7.662, "onscreen_delay": 2.556, "typing_delay": 5.106, "typing_duration": 17.785, "wpm": 30, "message": "แต่ถ้าท่านโทรมาที่ไม่ใช่ 3 อย่างนี้ " }, { "message_id": 1441, "agent_id": 14, "delay": 13.785, "onscreen_delay": 8.596, "typing_delay": 5.189, "typing_duration": 16.416, "wpm": 47, "message": "วางสายนะครับ อันนี้เป็นเรื่องที่ต้องเข้าใจนะครับว่า" }, { "message_id": 1442, "agent_id": 25, "delay": 12.415, "onscreen_delay": 7.181, "typing_delay": 5.234, "typing_duration": 12.465, "wpm": 32, "message": "บริการฉุกเฉินมีแค่ 3 ประเภท" }, { "message_id": 1443, "agent_id": 23, "delay": 8.465, "onscreen_delay": 2.295, "typing_delay": 6.17, "typing_duration": 13.524, "wpm": 11, "message": "บางท่านที่ " }, { "message_id": 1444, "agent_id": 12, "delay": 9.522, "onscreen_delay": 4.437, "typing_delay": 5.085, "typing_duration": 15.2, "wpm": 30, "message": "เม็มเบอร์ติดต่อของผู้ที่รู้จัก" }, { "message_id": 1445, "agent_id": 14, "delay": 11.2, "onscreen_delay": 6.511, "typing_delay": 4.689, "typing_duration": 16.13, "wpm": 39, "message": "ในสมุดโทรศัพท์ ในตัวมือถือ ตัว Application " }, { "message_id": 1446, "agent_id": 25, "delay": 12.119, "onscreen_delay": 6.763, "typing_delay": 5.356, "typing_duration": 17.885, "wpm": 29, "message": "ก็จะไปดึงเบอร์ตรงนั้นที่ท่านเก็บไว้" }, { "message_id": 1447, "agent_id": 23, "delay": 13.885, "onscreen_delay": 8.933, "typing_delay": 4.952, "typing_duration": 16.747, "wpm": 33, "message": "เม็มเอาไว้ในเครื่อง จดเอาไว้ในเครื่อง " }, { "message_id": 1448, "agent_id": 12, "delay": 12.745, "onscreen_delay": 8.028, "typing_delay": 4.717, "typing_duration": 11.034, "wpm": 34, "message": "ท่านสามารถกดเข้าไปที่เมนู" }, { "message_id": 1449, "agent_id": 14, "delay": 8.745, "onscreen_delay": 4.04, "typing_delay": 4.705, "typing_duration": 16.534, "wpm": 28, "message": "ที่ 2 นะครับ ก็จะขึ้นปรากฎลิสต์" }, { "message_id": 1450, "agent_id": 25, "delay": 12.534, "onscreen_delay": 8.002, "typing_delay": 4.532, "typing_duration": 14.458, "wpm": 53, "message": "รายชื่อเบอร์ที่ท่านเมมเอาไว้ ท่านสามารถกดเข้าออกจาก" }, { "message_id": 1451, "agent_id": 23, "delay": 10.447, "onscreen_delay": 5.649, "typing_delay": 4.798, "typing_duration": 11.287, "wpm": 23, "message": "ตรงนี้ได้เลย หรือ" }, { "message_id": 1452, "agent_id": 12, "delay": 7.286, "onscreen_delay": 1.904, "typing_delay": 5.382, "typing_duration": 10.045, "wpm": 25, "message": "กรณีที่ท่านใช้งาน" }, { "message_id": 1453, "agent_id": 14, "delay": 6.045, "onscreen_delay": 1.667, "typing_delay": 4.378, "typing_duration": 14.938, "wpm": 45, "message": "การโทรออกไปแล้วนะครับ ตัวนี้จะเป็นหน้าประวัติ" }, { "message_id": 1454, "agent_id": 25, "delay": 10.937, "onscreen_delay": 5.231, "typing_delay": 5.706, "typing_duration": 13.862, "wpm": 6, "message": "การคุย" }, { "message_id": 1455, "agent_id": 23, "delay": 9.862, "onscreen_delay": 5.324, "typing_delay": 4.538, "typing_duration": 15.618, "wpm": 49, "message": "ท่านสามารถมาดูย้อนหลังได้ว่าเมื่อสักครู่ที่เราโทรหา" }, { "message_id": 1456, "agent_id": 12, "delay": 11.616, "onscreen_delay": 6.889, "typing_delay": 4.727, "typing_duration": 16.706, "wpm": 37, "message": "ปลายทาง ปลายทางพูดอะไรกับเราบ้างเราสามารถ" }, { "message_id": 1457, "agent_id": 14, "delay": 12.691, "onscreen_delay": 8.536, "typing_delay": 4.155, "typing_duration": 13.04, "wpm": 53, "message": "ดูย้อนหลังได้นะครับ ตัวนี้มีประวัติการสนทนาให้ " }, { "message_id": 1458, "agent_id": 25, "delay": 9.039, "onscreen_delay": 2.699, "typing_delay": 6.34, "typing_duration": 11.171, "wpm": 20, "message": "ส่วนหน้าสุดท้าย" }, { "message_id": 1459, "agent_id": 23, "delay": 7.171, "onscreen_delay": 2.684, "typing_delay": 4.487, "typing_duration": 15.238, "wpm": 48, "message": "ก็จะเป็นการตั้งค่าระบบ ตั้งค่าระบบก็จะมีเรื่องของ" }, { "message_id": 1460, "agent_id": 12, "delay": 11.235, "onscreen_delay": 6.879, "typing_delay": 4.356, "typing_duration": 17.056, "wpm": 39, "message": "จำนวนประวัติที่จะเก็บได้ ประวัติการแจ้งเตือน" }, { "message_id": 1461, "agent_id": 14, "delay": 13.055, "onscreen_delay": 8.544, "typing_delay": 4.511, "typing_duration": 15.65, "wpm": 57, "message": "อย่างนี้ เดี๋ยวเราพูดกับอีกทีหนึ่ง แต่ว่าหน้าต่างหลัก ๆ นี่" }, { "message_id": 1462, "agent_id": 25, "delay": 11.648, "onscreen_delay": 7.191, "typing_delay": 4.457, "typing_duration": 12.437, "wpm": 46, "message": "ก็จะมีอยู่ 5 หน้า เน้นอีกทีหนึ่ง ก็คือ" }, { "message_id": 1463, "agent_id": 23, "delay": 8.437, "onscreen_delay": 3.674, "typing_delay": 4.763, "typing_duration": 12.319, "wpm": 35, "message": "หน้าการโทรออกด้วยการกดหมายเลข " }, { "message_id": 1464, "agent_id": 12, "delay": 8.317, "onscreen_delay": 3.749, "typing_delay": 4.568, "typing_duration": 11.394, "wpm": 30, "message": "หน้าการโทรออกแบบฉุกเฉิน " }, { "message_id": 1465, "agent_id": 14, "delay": 7.394, "onscreen_delay": 2.581, "typing_delay": 4.813, "typing_duration": 11.063, "wpm": 46, "message": "หน้าการโทรออกแบบสมุดโทรศัพท์นะครับ " }, { "message_id": 1466, "agent_id": 25, "delay": 7.063, "onscreen_delay": 2.405, "typing_delay": 4.658, "typing_duration": 10.3, "wpm": 41, "message": "แล้วก็ประวัติการสนทนา แล้วก็" }, { "message_id": 1467, "agent_id": 23, "delay": 6.3, "onscreen_delay": 0.782, "typing_delay": 5.518, "typing_duration": 13.581, "wpm": 19, "message": "การตั้งค่า หลัก ๆ " }, { "message_id": 1468, "agent_id": 12, "delay": 9.579, "onscreen_delay": 4.666, "typing_delay": 4.913, "typing_duration": 10.447, "wpm": 39, "message": "ก็จะมีอยู่ 5 หน้า เหมือนเรา" }, { "message_id": 1469, "agent_id": 14, "delay": 6.447, "onscreen_delay": 2.418, "typing_delay": 4.029, "typing_duration": 18.732, "wpm": 37, "message": "ใช้ App การโทรออกโทรศัพท์ของเราปกตินั่นล่ะครับ " }, { "message_id": 1470, "agent_id": 25, "delay": 14.732, "onscreen_delay": 8.761, "typing_delay": 5.971, "typing_duration": 11.249, "wpm": 7, "message": "ทีนี้" }, { "message_id": 1471, "agent_id": 23, "delay": 10.73, "onscreen_delay": 5.761, "typing_delay": 4.969, "typing_duration": 11.334, "wpm": 26, "message": "การใช้งานในการโทรออก " }, { "message_id": 1472, "agent_id": 12, "delay": 7.333, "onscreen_delay": 2.437, "typing_delay": 4.896, "typing_duration": 15.076, "wpm": 30, "message": "ก็อย่างที่บอกนะครับ ก็จะมีหน้า " }, { "message_id": 1473, "agent_id": 14, "delay": 11.072, "onscreen_delay": 6.844, "typing_delay": 4.228, "typing_duration": 14.252, "wpm": 52, "message": "เราสามารถโทรผ่านหน้าการกดหมายเลข เราสามารถโทรผ่าน" }, { "message_id": 1474, "agent_id": 25, "delay": 10.252, "onscreen_delay": 5.337, "typing_delay": 4.915, "typing_duration": 10.538, "wpm": 23, "message": "หน้าสมุดโทรศัพท์" }, { "message_id": 1475, "agent_id": 23, "delay": 6.538, "onscreen_delay": 1.969, "typing_delay": 4.569, "typing_duration": 11.805, "wpm": 51, "message": "เราสามารถโทรออกจากหน้าประวัติการสนทนาได้ " }, { "message_id": 1476, "agent_id": 12, "delay": 7.798, "onscreen_delay": 2.888, "typing_delay": 4.91, "typing_duration": 15.449, "wpm": 33, "message": "เช่นเราดูว่าเราโทรคุยอะไรกับคุณพ่อ " }, { "message_id": 1477, "agent_id": 14, "delay": 11.448, "onscreen_delay": 6.899, "typing_delay": 4.549, "typing_duration": 13.325, "wpm": 44, "message": "เรากดไปดูว่าเราคุยเรื่องนี้กับคุณพ่อไว้ " }, { "message_id": 1478, "agent_id": 25, "delay": 9.324, "onscreen_delay": 4.656, "typing_delay": 4.668, "typing_duration": 11.329, "wpm": 52, "message": "แล้วเราสามารถโทรออกจากหน้านั้นไปได้ด้วย " }, { "message_id": 1479, "agent_id": 23, "delay": 7.328, "onscreen_delay": 1.826, "typing_delay": 5.502, "typing_duration": 18.651, "wpm": 35, "message": "อันนี้ก็จะเป็นหน้าโทรออก และสุดท้ายก็จะเป็น" }, { "message_id": 1480, "agent_id": 12, "delay": 14.65, "onscreen_delay": 9.742, "typing_delay": 4.908, "typing_duration": 14.213, "wpm": 33, "message": "จากหน้าฉุกเฉินนะครับ ก็จะมีหน้า" }, { "message_id": 1481, "agent_id": 14, "delay": 10.649, "onscreen_delay": 6.402, "typing_delay": 4.247, "typing_duration": 12.873, "wpm": 45, "message": "ด้วยกัน 4 หน้านะครับ ที่สามารถโทรออกได้ " }, { "message_id": 1482, "agent_id": 25, "delay": 8.873, "onscreen_delay": 3.94, "typing_delay": 4.933, "typing_duration": 9.798, "wpm": 35, "message": "ทีนี้เวลาที่เราโทรออกไป " }, { "message_id": 1483, "agent_id": 23, "delay": 5.797, "onscreen_delay": 0.393, "typing_delay": 5.404, "typing_duration": 14.623, "wpm": 41, "message": "หน้าตาก็จะเหมือนกับการโทรออกผ่านโทรศัพท์" }, { "message_id": 1484, "agent_id": 12, "delay": 10.623, "onscreen_delay": 6.136, "typing_delay": 4.487, "typing_duration": 10.868, "wpm": 14, "message": "ปกติของเรา " }, { "message_id": 1485, "agent_id": 14, "delay": 6.868, "onscreen_delay": 2.688, "typing_delay": 4.18, "typing_duration": 15.703, "wpm": 32, "message": "ถ้าท่านเม็มหรือบันทึกเบอร์ปลายทาง" }, { "message_id": 1486, "agent_id": 25, "delay": 11.702, "onscreen_delay": 7.366, "typing_delay": 4.336, "typing_duration": 9.979, "wpm": 33, "message": "เอาไว้นะครับ ก็จะปรากฎ" }, { "message_id": 1487, "agent_id": 23, "delay": 7.7, "onscreen_delay": 3.034, "typing_delay": 4.666, "typing_duration": 14.324, "wpm": 43, "message": "ภาพถ่าย แล้วก็ชื่อของคนที่เราโทรออกไปด้วย " }, { "message_id": 1488, "agent_id": 12, "delay": 10.322, "onscreen_delay": 4.038, "typing_delay": 6.284, "typing_duration": 12.454, "wpm": 35, "message": "โทรออกไปด้วย ขึ้นมาด้วยนะครับ " }, { "message_id": 1489, "agent_id": 14, "delay": 8.454, "onscreen_delay": 3.715, "typing_delay": 4.739, "typing_duration": 14.419, "wpm": 41, "message": "เมื่อโทรออกแล้วปลายทางมีการรับสายนะครับ " }, { "message_id": 1490, "agent_id": 25, "delay": 10.418, "onscreen_delay": 5.019, "typing_delay": 5.399, "typing_duration": 15.087, "wpm": 37, "message": "เมื่อโทรออกแล้วปลายทางมีการรับสายก็จะ" }, { "message_id": 1491, "agent_id": 23, "delay": 11.086, "onscreen_delay": 5.484, "typing_delay": 5.602, "typing_duration": 12.536, "wpm": 22, "message": "ขึ้น text สนทนาให้ " }, { "message_id": 1492, "agent_id": 12, "delay": 8.535, "onscreen_delay": 3.768, "typing_delay": 4.767, "typing_duration": 16.253, "wpm": 42, "message": "แล้วก็เมื่อปลายทางมีการพูด Text ก็จะปรากฏขึ้น" }, { "message_id": 1493, "agent_id": 14, "delay": 12.252, "onscreen_delay": 7.6, "typing_delay": 4.652, "typing_duration": 15.822, "wpm": 38, "message": "นะครับ ทีนี้ในกรณีที่เป็นผู้สูงวัยนะครับ " }, { "message_id": 1494, "agent_id": 25, "delay": 11.822, "onscreen_delay": 5.782, "typing_delay": 6.04, "typing_duration": 12.163, "wpm": 18, "message": "แล้วมองว่า text " }, { "message_id": 1495, "agent_id": 23, "delay": 8.162, "onscreen_delay": 3.437, "typing_delay": 4.725, "typing_duration": 12.245, "wpm": 33, "message": "ที่ระบบตั้งค่าให้นี้ตัวเล็ก " }, { "message_id": 1496, "agent_id": 12, "delay": 8.243, "onscreen_delay": 3.043, "typing_delay": 5.2, "typing_duration": 11.879, "wpm": 24, "message": "ท่านสามารถเพิ่มขนาด" }, { "message_id": 1497, "agent_id": 14, "delay": 7.878, "onscreen_delay": 3.365, "typing_delay": 4.513, "typing_duration": 17.386, "wpm": 37, "message": "ตัวอักษรได้นะครับ ก็จะมีตัว A ที่เป็น A+ A- " }, { "message_id": 1498, "agent_id": 25, "delay": 13.385, "onscreen_delay": 8.643, "typing_delay": 4.742, "typing_duration": 18.807, "wpm": 32, "message": "ตรงนี้อยู่นะครับ ถ้าเกิด เอบวก text ก็จะ" }, { "message_id": 1499, "agent_id": 23, "delay": 14.806, "onscreen_delay": 9.75, "typing_delay": 5.056, "typing_duration": 19.001, "wpm": 24, "message": "ใหญ่ขึ้น ถ้ากด A- text ก็จะเบ็ก" }, { "message_id": 1500, "agent_id": 12, "delay": 14.988, "onscreen_delay": 9.919, "typing_delay": 5.069, "typing_duration": 11.103, "wpm": 18, "message": "นะครับ ในกรณี" }, { "message_id": 1501, "agent_id": 14, "delay": 10.973, "onscreen_delay": 6.747, "typing_delay": 4.226, "typing_duration": 11.476, "wpm": 17, "message": "ที่เราต้องการ" }, { "message_id": 1502, "agent_id": 25, "delay": 7.461, "onscreen_delay": 2.918, "typing_delay": 4.543, "typing_duration": 10.801, "wpm": 35, "message": "ให้เสียงดังหมายถึงว่าปกติ" }, { "message_id": 1503, "agent_id": 23, "delay": 6.8, "onscreen_delay": 1.679, "typing_delay": 5.121, "typing_duration": 13.329, "wpm": 39, "message": "เราแนบหูใช่ไหมครับ แต่ว่าเวลาเราคุย " }, { "message_id": 1504, "agent_id": 12, "delay": 9.328, "onscreen_delay": 3.611, "typing_delay": 5.717, "typing_duration": 10.046, "wpm": 13, "message": "เราจะต้อง" }, { "message_id": 1505, "agent_id": 14, "delay": 6.046, "onscreen_delay": 0.737, "typing_delay": 5.309, "typing_duration": 17.217, "wpm": 36, "message": "เอามือถือมาวางไว้ข้างหน้า แล้วก็เอามาอ่าน" }, { "message_id": 1506, "agent_id": 25, "delay": 13.215, "onscreen_delay": 8.348, "typing_delay": 4.867, "typing_duration": 18.134, "wpm": 34, "message": "ถูกไหมครับ ไม่ใช่แนบหู คนที่ใช้ Captioned " }, { "message_id": 1507, "agent_id": 23, "delay": 14.134, "onscreen_delay": 9.237, "typing_delay": 4.897, "typing_duration": 15.536, "wpm": 32, "message": "จะหน้าตาเป็นแบบนี้ครับ สวัสดีครับ " }, { "message_id": 1508, "agent_id": 12, "delay": 11.535, "onscreen_delay": 6.794, "typing_delay": 4.741, "typing_duration": 12.163, "wpm": 38, "message": "แล้วก็มาดู สวัสดีครับแล้วก็มาดู " }, { "message_id": 1509, "agent_id": 14, "delay": 8.163, "onscreen_delay": 2.517, "typing_delay": 5.646, "typing_duration": 12.712, "wpm": 17, "message": "จะเป็นอย่างนี้ " }, { "message_id": 1510, "agent_id": 25, "delay": 8.71, "onscreen_delay": 3.069, "typing_delay": 5.641, "typing_duration": 14.322, "wpm": 29, "message": "ทุกครั้งที่ลองเราจะเจอท่านี้ " }, { "message_id": 1511, "agent_id": 23, "delay": 10.32, "onscreen_delay": 3.939, "typing_delay": 6.381, "typing_duration": 15.74, "wpm": 30, "message": "จริง ๆ แล้วเราอยากให้เป็นท่านี้ " }, { "message_id": 1512, "agent_id": 12, "delay": 11.739, "onscreen_delay": 6.844, "typing_delay": 4.895, "typing_duration": 16.158, "wpm": 24, "message": "แล้วเปิดเป็น Speaker Phone " }, { "message_id": 1513, "agent_id": 14, "delay": 12.157, "onscreen_delay": 6.579, "typing_delay": 5.578, "typing_duration": 17.746, "wpm": 36, "message": "ท่านก็จะได้ยินเสียง ท่านก็อ่านข้อความไป มัน" }, { "message_id": 1514, "agent_id": 25, "delay": 13.745, "onscreen_delay": 8.957, "typing_delay": 4.788, "typing_duration": 8.414, "wpm": 37, "message": "จะไม่เป็นอย่างนี้ครับ " }, { "message_id": 1515, "agent_id": 23, "delay": 9.745, "onscreen_delay": 3.347, "typing_delay": 6.398, "typing_duration": 18.262, "wpm": 26, "message": "แนะนำว่าจะเป็นเปิด Speaker phone " }, { "message_id": 1516, "agent_id": 12, "delay": 14.262, "onscreen_delay": 9.652, "typing_delay": 4.61, "typing_duration": 17.733, "wpm": 34, "message": "ถ้าท่านไม่อยากให้ฝั่งนั้นได้ยินก็ปิดไมค์" }, { "message_id": 1517, "agent_id": 14, "delay": 13.725, "onscreen_delay": 9.355, "typing_delay": 4.37, "typing_duration": 15.705, "wpm": 58, "message": "รองรับเหมือนกับระบบโทรศัพท์ปกติเลยนะครับ อันนี้เป็นทริกนะครับ " }, { "message_id": 1518, "agent_id": 25, "delay": 11.703, "onscreen_delay": 6.471, "typing_delay": 5.232, "typing_duration": 17.987, "wpm": 26, "message": "แต่ถ้ารู้สึกว่าเปิดสปีกเกอร์โฟน" }, { "message_id": 1519, "agent_id": 23, "delay": 13.986, "onscreen_delay": 9.053, "typing_delay": 4.933, "typing_duration": 17.367, "wpm": 40, "message": "เพื่อนข้าง ๆ ก็ได้ยินเราคุย อันนี้ผมก็แนะนำว่า " }, { "message_id": 1520, "agent_id": 12, "delay": 13.366, "onscreen_delay": 6.643, "typing_delay": 6.723, "typing_duration": 16.848, "wpm": 8, "message": "เสียบเป็น " }, { "message_id": 1521, "agent_id": 14, "delay": 12.848, "onscreen_delay": 6.469, "typing_delay": 6.379, "typing_duration": 18.809, "wpm": 30, "message": "Smalltalk นะครับ แต่อาจมีปัญหานิดนึ่ง" }, { "message_id": 1522, "agent_id": 25, "delay": 14.808, "onscreen_delay": 10.307, "typing_delay": 4.501, "typing_duration": 8.895, "wpm": 44, "message": "แต่จริง ๆ แล้วเราเข้าใจว่า " }, { "message_id": 1523, "agent_id": 23, "delay": 10.807, "onscreen_delay": 4.515, "typing_delay": 6.292, "typing_duration": 14.569, "wpm": 33, "message": "ท่านอ่านข้อความแทนการได้ยินก็ได้ " }, { "message_id": 1524, "agent_id": 12, "delay": 10.568, "onscreen_delay": 6.092, "typing_delay": 4.476, "typing_duration": 11.468, "wpm": 48, "message": "ท่านก็ปิด ท่านก็อ่านข้อความอย่างเดียว " }, { "message_id": 1525, "agent_id": 14, "delay": 7.466, "onscreen_delay": 3.4, "typing_delay": 4.066, "typing_duration": 15.399, "wpm": 63, "message": "แต่ว่าบางคนยังพอได้ยิน เขารู้สึกว่าอยากฟังเสียงแล้วฟังข้อความด้วย " }, { "message_id": 1526, "agent_id": 25, "delay": 11.399, "onscreen_delay": 6.803, "typing_delay": 4.596, "typing_duration": 13.155, "wpm": 47, "message": "ก็จะเกิดท่าอย่างนี้ครับ อันนี้ต้องไปลองดู" }, { "message_id": 1527, "agent_id": 23, "delay": 9.154, "onscreen_delay": 4.111, "typing_delay": 5.043, "typing_duration": 15.645, "wpm": 41, "message": "ท่านจะแมชกับการใช้งานอย่างไร แต่เราแนะนำว่า " }, { "message_id": 1528, "agent_id": 12, "delay": 11.644, "onscreen_delay": 6.28, "typing_delay": 5.364, "typing_duration": 18.352, "wpm": 29, "message": "ถ้าท่านไม่ได้ยินอยู่แล้ว ตัวระบบ ตัว" }, { "message_id": 1529, "agent_id": 14, "delay": 14.336, "onscreen_delay": 8.252, "typing_delay": 6.084, "typing_duration": 18.733, "wpm": 23, "message": "ดีฟอล ก็คือปิดลำโพงให้ ท่านก็" }, { "message_id": 1530, "agent_id": 25, "delay": 14.732, "onscreen_delay": 10.122, "typing_delay": 4.61, "typing_duration": 9.232, "wpm": 62, "message": "เปิดลำโพงเอา แล้วท่านก็อ่านอย่างนี้เอา " }, { "message_id": 1531, "agent_id": 23, "delay": 10.731, "onscreen_delay": 6.076, "typing_delay": 4.655, "typing_duration": 17.909, "wpm": 41, "message": "แต่ว่าถ้าท่านไม่ถนัดนี้อาจจะใส่เป็นหูฟังก็แล้วแต่ " }, { "message_id": 1532, "agent_id": 12, "delay": 13.894, "onscreen_delay": 9.021, "typing_delay": 4.873, "typing_duration": 12.845, "wpm": 41, "message": "ก็ลองดูนะครับ แต่ผมก็ไม่ค่อยจะแนะนำ" }, { "message_id": 1533, "agent_id": 14, "delay": 9.893, "onscreen_delay": 5.317, "typing_delay": 4.576, "typing_duration": 18.051, "wpm": 30, "message": "ให้เป็นลักษณะฟังด้วยอ่านด้วย ๆ บางที" }, { "message_id": 1534, "agent_id": 25, "delay": 14.046, "onscreen_delay": 8.716, "typing_delay": 5.33, "typing_duration": 13.067, "wpm": 29, "message": "ปลายทางก็พูด text ก็พิมพ์ " }, { "message_id": 1535, "agent_id": 23, "delay": 10.044, "onscreen_delay": 5.289, "typing_delay": 4.755, "typing_duration": 15.195, "wpm": 28, "message": "ท่านก็อาจจะลอสอะไรบางอย่างไป " }, { "message_id": 1536, "agent_id": 12, "delay": 11.195, "onscreen_delay": 6.84, "typing_delay": 4.355, "typing_duration": 15.647, "wpm": 34, "message": "ไม่ทันสังเกตอะไรตอนที่ Text มันขึ้น " }, { "message_id": 1537, "agent_id": 14, "delay": 11.647, "onscreen_delay": 7.453, "typing_delay": 4.194, "typing_duration": 14.771, "wpm": 35, "message": "ก็คือ Text ตัวนี้มันจะขึ้นแบบทันที " }, { "message_id": 1538, "agent_id": 25, "delay": 10.769, "onscreen_delay": 5.207, "typing_delay": 5.562, "typing_duration": 10.597, "wpm": 42, "message": "ทันที คำว่า ทันที ก็หมายถึงว่า " }, { "message_id": 1539, "agent_id": 23, "delay": 6.769, "onscreen_delay": 1.958, "typing_delay": 4.811, "typing_duration": 16.785, "wpm": 29, "message": "ขณะที่ปลายทางพูด เจ้าหน้าที่พิมพ์" }, { "message_id": 1540, "agent_id": 12, "delay": 12.784, "onscreen_delay": 8.269, "typing_delay": 4.515, "typing_duration": 10.46, "wpm": 33, "message": "ข้อความที่ถอดเสียงมานี้ " }, { "message_id": 1541, "agent_id": 14, "delay": 8.784, "onscreen_delay": 4.676, "typing_delay": 4.108, "typing_duration": 16.894, "wpm": 37, "message": "ข้อความปรากฎทันทีนะครับ เช่นท่านพิมพ์คำว่า" }, { "message_id": 1542, "agent_id": 25, "delay": 12.892, "onscreen_delay": 8.035, "typing_delay": 4.857, "typing_duration": 12.259, "wpm": 33, "message": "กิน มันจะขึ้นเป็น กิน มาเลย " }, { "message_id": 1543, "agent_id": 23, "delay": 8.892, "onscreen_delay": 3.318, "typing_delay": 5.574, "typing_duration": 18.04, "wpm": 38, "message": "ท่านจะะเห็นเลยว่าเจ้าหน้าที่กำลังพิมพ์อะไรอยู่ " }, { "message_id": 1544, "agent_id": 12, "delay": 14.037, "onscreen_delay": 9.417, "typing_delay": 4.62, "typing_duration": 14.846, "wpm": 43, "message": "จะไม่เหมือนกับการใช้ Line หรือ Facebook ที่" }, { "message_id": 1545, "agent_id": 14, "delay": 10.845, "onscreen_delay": 6.665, "typing_delay": 4.18, "typing_duration": 14.258, "wpm": 40, "message": "จะเห็นเมื่ออีกฟังกดส่งมา ปกติที่เราใช้" }, { "message_id": 1546, "agent_id": 25, "delay": 10.258, "onscreen_delay": 5.675, "typing_delay": 4.583, "typing_duration": 15.071, "wpm": 35, "message": "พวกการสนทนาข้อความ เราจะเห็นข้อความ" }, { "message_id": 1547, "agent_id": 23, "delay": 11.07, "onscreen_delay": 6.494, "typing_delay": 4.576, "typing_duration": 12.089, "wpm": 47, "message": "ต่อเมื่อเขามีการกดส่งข้อความนั้นมาแล้ว " }, { "message_id": 1548, "agent_id": 12, "delay": 8.088, "onscreen_delay": 3.601, "typing_delay": 4.487, "typing_duration": 13.228, "wpm": 26, "message": "แต่ว่าตัว Caption นี้จะ" }, { "message_id": 1549, "agent_id": 14, "delay": 9.227, "onscreen_delay": 4.814, "typing_delay": 4.413, "typing_duration": 16.446, "wpm": 48, "message": "เป็นข้อความขณะเดียวกับเจ้าหน้าที่กำลังพิมพ์ให้ท่านเลย " }, { "message_id": 1550, "agent_id": 25, "delay": 12.445, "onscreen_delay": 6.876, "typing_delay": 5.569, "typing_duration": 11.012, "wpm": 54, "message": "นั่นก็หมายถึงว่า ถ้าเขาพูดว่า สวัสดีครับ " }, { "message_id": 1551, "agent_id": 23, "delay": 8.441, "onscreen_delay": 3.902, "typing_delay": 4.539, "typing_duration": 16.419, "wpm": 18, "message": "ท่านก็จะเห็นว่า สวัส " }, { "message_id": 1552, "agent_id": 12, "delay": 12.414, "onscreen_delay": 8.113, "typing_delay": 4.301, "typing_duration": 15.952, "wpm": 40, "message": "ขึ้นมาทันทีเลยนะครับ แต่ Text ที่ปรากฏนี้จะ" }, { "message_id": 1553, "agent_id": 14, "delay": 11.952, "onscreen_delay": 7.681, "typing_delay": 4.271, "typing_duration": 14.021, "wpm": 44, "message": "ขึ้นกับความสามารถของเจ้าหน้าที่ในการพิมพ์ " }, { "message_id": 1554, "agent_id": 25, "delay": 10.019, "onscreen_delay": 3.97, "typing_delay": 6.049, "typing_duration": 15.399, "wpm": 25, "message": "text ขึ้นกับความสามารถ คือ" }, { "message_id": 1555, "agent_id": 23, "delay": 11.399, "onscreen_delay": 6.699, "typing_delay": 4.7, "typing_duration": 15.765, "wpm": 44, "message": "เจ้าหน้าที่ของเราก็อาจจะมีทักษะที่พิมพ์ได้เร็ว" }, { "message_id": 1556, "agent_id": 12, "delay": 11.764, "onscreen_delay": 7.339, "typing_delay": 4.425, "typing_duration": 11.613, "wpm": 44, "message": "และช้าแตกต่างกันนะครับ มาถึงจุดนี้" }, { "message_id": 1557, "agent_id": 14, "delay": 7.764, "onscreen_delay": 3.558, "typing_delay": 4.206, "typing_duration": 12.538, "wpm": 37, "message": "ก็จะบอกอีกนิดหนึ่งนะครับว่า ตัว" }, { "message_id": 1558, "agent_id": 25, "delay": 8.524, "onscreen_delay": 3.849, "typing_delay": 4.675, "typing_duration": 10.304, "wpm": 38, "message": "ข้อความที่ถอดออกมาเราใช้คน " }, { "message_id": 1559, "agent_id": 23, "delay": 6.303, "onscreen_delay": 1.094, "typing_delay": 5.209, "typing_duration": 13.611, "wpm": 44, "message": "ณ ปัจจุบันนี้เรายังใช้เจ้าหน้าที่ถอดความ " }, { "message_id": 1560, "agent_id": 12, "delay": 9.61, "onscreen_delay": 4.802, "typing_delay": 4.808, "typing_duration": 16.742, "wpm": 29, "message": "วันนี้เรามีด้วยครับ น้องบุ๋มครับ " }, { "message_id": 1561, "agent_id": 14, "delay": 12.741, "onscreen_delay": 8.432, "typing_delay": 4.309, "typing_duration": 15.616, "wpm": 39, "message": "น้องบุ๋มเป็นเจ้าหน้าที่ในการถอดความนะครับ " }, { "message_id": 1562, "agent_id": 25, "delay": 11.615, "onscreen_delay": 7.114, "typing_delay": 4.501, "typing_duration": 13.524, "wpm": 52, "message": "ตอนนี้เรายังไม่มีเครื่องมือที่จะช่วยจะเป็นทักษะ" }, { "message_id": 1563, "agent_id": 23, "delay": 9.523, "onscreen_delay": 4.953, "typing_delay": 4.57, "typing_duration": 11.711, "wpm": 28, "message": "ของคนถอดความอย่างเดียว " }, { "message_id": 1564, "agent_id": 12, "delay": 7.711, "onscreen_delay": 3.223, "typing_delay": 4.488, "typing_duration": 10.634, "wpm": 28, "message": "ฉะนั้นคนถอดความบางคน" }, { "message_id": 1565, "agent_id": 14, "delay": 6.633, "onscreen_delay": 2.435, "typing_delay": 4.198, "typing_duration": 12.974, "wpm": 43, "message": "ที่คล่องนี่เขาก็จะพิมพ์ข้อความได้เร็ว " }, { "message_id": 1566, "agent_id": 25, "delay": 8.973, "onscreen_delay": 4.358, "typing_delay": 4.615, "typing_duration": 12.633, "wpm": 39, "message": "แต่ถ้าคนถอดความที่ไม่คล่องเขาก็จะ" }, { "message_id": 1567, "agent_id": 23, "delay": 8.632, "onscreen_delay": 4.093, "typing_delay": 4.539, "typing_duration": 16.601, "wpm": 29, "message": "ช้าหน่อย อย่างบริการทรานคริปชั่น " }, { "message_id": 1568, "agent_id": 12, "delay": 12.6, "onscreen_delay": 7.638, "typing_delay": 4.962, "typing_duration": 13.688, "wpm": 43, "message": "ที่ท่านเห็นนี้ เราก็ใช้คนนะครับในการถอด " }, { "message_id": 1569, "agent_id": 14, "delay": 9.687, "onscreen_delay": 3.703, "typing_delay": 5.984, "typing_duration": 11.401, "wpm": 29, "message": "ฉะนั้นมันก็จะไม่ได้แบบ " }, { "message_id": 1570, "agent_id": 25, "delay": 7.4, "onscreen_delay": 2.271, "typing_delay": 5.129, "typing_duration": 9.43, "wpm": 24, "message": "เร็วทันใจมากนัก " }, { "message_id": 1571, "agent_id": 23, "delay": 5.429, "onscreen_delay": 0.623, "typing_delay": 4.806, "typing_duration": 14.327, "wpm": 24, "message": "แต่ว่าก็สามารถถอดได้ทัน " }, { "message_id": 1572, "agent_id": 12, "delay": 10.325, "onscreen_delay": 5.435, "typing_delay": 4.89, "typing_duration": 11.88, "wpm": 15, "message": "นะครับ ทีนี้" }, { "message_id": 1573, "agent_id": 14, "delay": 7.878, "onscreen_delay": 3.766, "typing_delay": 4.112, "typing_duration": 16.603, "wpm": 26, "message": "ลักษณะของการคุย บางท่านนะครับ " }, { "message_id": 1574, "agent_id": 25, "delay": 12.603, "onscreen_delay": 7.473, "typing_delay": 5.13, "typing_duration": 11.456, "wpm": 39, "message": "มีการคุยมักจะเกิดปัญหาอันหนึ่ง" }, { "message_id": 1575, "agent_id": 23, "delay": 8.602, "onscreen_delay": 3.273, "typing_delay": 5.329, "typing_duration": 11.186, "wpm": 40, "message": "ที่เราเจอประจำก็คือว่า ปลายทาง" }, { "message_id": 1576, "agent_id": 12, "delay": 7.185, "onscreen_delay": 2.943, "typing_delay": 4.242, "typing_duration": 10.868, "wpm": 47, "message": "พูดแบบเร็วมาก เจ้าหน้าที่ถอดไม่ทัน" }, { "message_id": 1577, "agent_id": 14, "delay": 6.867, "onscreen_delay": 2.635, "typing_delay": 4.232, "typing_duration": 13.84, "wpm": 28, "message": "แล้วเราก็ต้องรออ่านข้อความ " }, { "message_id": 1578, "agent_id": 25, "delay": 9.839, "onscreen_delay": 4.917, "typing_delay": 4.922, "typing_duration": 11.612, "wpm": 52, "message": "สิ่งที่เกิดก็คือฝั่งโน้นถามว่าทำไมไม่ตอบ " }, { "message_id": 1579, "agent_id": 23, "delay": 7.612, "onscreen_delay": 1.097, "typing_delay": 6.515, "typing_duration": 12.519, "wpm": 26, "message": "อันนี้จะต้องอธิบายครับ" }, { "message_id": 1580, "agent_id": 12, "delay": 8.519, "onscreen_delay": 4.099, "typing_delay": 4.42, "typing_duration": 10.818, "wpm": 32, "message": "ว่าเรากำลังใช้บริการของ " }, { "message_id": 1581, "agent_id": 14, "delay": 6.817, "onscreen_delay": 2.279, "typing_delay": 4.538, "typing_duration": 18.039, "wpm": 42, "message": "TTRS อยู่ เราใช้บริการถอดความเพื่อช่วยให้เราเข้าใจ" }, { "message_id": 1582, "agent_id": 25, "delay": 14.038, "onscreen_delay": 9.134, "typing_delay": 4.904, "typing_duration": 12.297, "wpm": 55, "message": "สิ่งที่เขาพูดอยู่ ฉะนั้นจังหวะที่เราไม่ได้พูด " }, { "message_id": 1583, "agent_id": 23, "delay": 10.036, "onscreen_delay": 5.756, "typing_delay": 4.28, "typing_duration": 13.515, "wpm": 44, "message": "เป็นเพราะว่าเรากำลังอ่านข้อความ เพราะว่า" }, { "message_id": 1584, "agent_id": 12, "delay": 9.515, "onscreen_delay": 4.878, "typing_delay": 4.637, "typing_duration": 12.227, "wpm": 34, "message": "ตรงนี้ถ้าเราไม่บอกปลายทางเลย" }, { "message_id": 1585, "agent_id": 14, "delay": 8.224, "onscreen_delay": 3.536, "typing_delay": 4.688, "typing_duration": 11.385, "wpm": 37, "message": "จะเป็นปัญหานะครับ ต้องบอกว่า" }, { "message_id": 1586, "agent_id": 25, "delay": 7.385, "onscreen_delay": 2.543, "typing_delay": 4.842, "typing_duration": 10.307, "wpm": 35, "message": "บริการของ TTRS Captioned " }, { "message_id": 1587, "agent_id": 23, "delay": 6.306, "onscreen_delay": 1.411, "typing_delay": 4.895, "typing_duration": 12.679, "wpm": 24, "message": "เวลาที่โทรไปหาคนหูดี " }, { "message_id": 1588, "agent_id": 12, "delay": 8.678, "onscreen_delay": 2.338, "typing_delay": 6.34, "typing_duration": 10.337, "wpm": 26, "message": "จะไม่มีเจ้าหน้าที่" }, { "message_id": 1589, "agent_id": 14, "delay": 6.336, "onscreen_delay": 2.26, "typing_delay": 4.076, "typing_duration": 12.357, "wpm": 50, "message": "บอกปลายทางนะครับว่า ตอนนี้ปลายทางกำลังคุย" }, { "message_id": 1590, "agent_id": 25, "delay": 8.355, "onscreen_delay": 3.886, "typing_delay": 4.469, "typing_duration": 13.436, "wpm": 33, "message": "กับคนหูตึงผ่านบริการ TTRS อยู่ " }, { "message_id": 1591, "agent_id": 23, "delay": 9.436, "onscreen_delay": 4.476, "typing_delay": 4.96, "typing_duration": 11.106, "wpm": 41, "message": "ฉะนั้นปลายทางจะรับรู้เสมือนว่า" }, { "message_id": 1592, "agent_id": 12, "delay": 7.106, "onscreen_delay": 2.832, "typing_delay": 4.274, "typing_duration": 10.958, "wpm": 41, "message": "ท่านโทรหาเขาโดยตรง จะไม่รู้ว่า" }, { "message_id": 1593, "agent_id": 14, "delay": 6.956, "onscreen_delay": 2.8, "typing_delay": 4.156, "typing_duration": 15.2, "wpm": 38, "message": "ใช้ผ่านบริการของ TTRS ฉะนั้นนี่ ถ้าท่าน" }, { "message_id": 1594, "agent_id": 25, "delay": 11.2, "onscreen_delay": 6.375, "typing_delay": 4.825, "typing_duration": 16.245, "wpm": 47, "message": "ไม่บอกเขาว่าใช้บริการ TTRS อยู่และต้องรออ่านข้อความ" }, { "message_id": 1595, "agent_id": 23, "delay": 12.245, "onscreen_delay": 6.932, "typing_delay": 5.313, "typing_duration": 11.752, "wpm": 18, "message": "ปลายทางให้ทราบ " }, { "message_id": 1596, "agent_id": 12, "delay": 8.245, "onscreen_delay": 4.063, "typing_delay": 4.182, "typing_duration": 14.492, "wpm": 42, "message": "เขาก็จะพูดไปต่อเนื่อง พอพูดไปต่อเนื่องนี้" }, { "message_id": 1597, "agent_id": 14, "delay": 10.49, "onscreen_delay": 6.276, "typing_delay": 4.214, "typing_duration": 12.983, "wpm": 32, "message": "ก็คือ เมื่อท่านรออ่านอยู่นี่" }, { "message_id": 1598, "agent_id": 25, "delay": 8.983, "onscreen_delay": 3.479, "typing_delay": 5.504, "typing_duration": 12.122, "wpm": 30, "message": "ปลายทางก็จะเริ่มหงุดหงิด" }, { "message_id": 1599, "agent_id": 23, "delay": 8.116, "onscreen_delay": 3.551, "typing_delay": 4.565, "typing_duration": 16.146, "wpm": 40, "message": "หลาย ๆ ครั้ง ไม่พูดสักที บางทีก็พูดย้ำ ๆ มา " }, { "message_id": 1600, "agent_id": 12, "delay": 12.144, "onscreen_delay": 7.899, "typing_delay": 4.245, "typing_duration": 12.154, "wpm": 41, "message": "เจ้าหน้าที่ก็ถอดอยู่อย่างนั้นครับ " }, { "message_id": 1601, "agent_id": 14, "delay": 8.15, "onscreen_delay": 3.873, "typing_delay": 4.277, "typing_duration": 17.361, "wpm": 54, "message": "พอถึงตรงนี้ เราอยากให้ท่านสื่อสารกลับไปนิดหนึ่งว่า เราใช้บริการ " }, { "message_id": 1602, "agent_id": 25, "delay": 13.359, "onscreen_delay": 7.539, "typing_delay": 5.82, "typing_duration": 13.164, "wpm": 36, "message": "TTRS ในการช่วยให้เราได้ยินเหมือน" }, { "message_id": 1603, "agent_id": 23, "delay": 9.358, "onscreen_delay": 2.528, "typing_delay": 6.83, "typing_duration": 11.599, "wpm": 18, "message": "ให้เข้าใจเสียง " }, { "message_id": 1604, "agent_id": 12, "delay": 7.597, "onscreen_delay": 2.97, "typing_delay": 4.627, "typing_duration": 14.585, "wpm": 49, "message": "ตรงนี้ต้องเป็นเรื่องของท่านที่จะช่วยในการสื่อสาร" }, { "message_id": 1605, "agent_id": 14, "delay": 10.585, "onscreen_delay": 4.751, "typing_delay": 5.834, "typing_duration": 18.084, "wpm": 28, "message": "ซึ่ง Captioned ต่างกับบริการอื่น ๆ " }, { "message_id": 1606, "agent_id": 25, "delay": 14.083, "onscreen_delay": 8.51, "typing_delay": 5.573, "typing_duration": 16.439, "wpm": 29, "message": "อย่าง Live Chat ที่จะพูดถึงถัดไป" }, { "message_id": 1607, "agent_id": 23, "delay": 12.438, "onscreen_delay": 6.823, "typing_delay": 5.615, "typing_duration": 10.291, "wpm": 26, "message": "เวลาที่ท่านกดส่งไป " }, { "message_id": 1608, "agent_id": 12, "delay": 8.438, "onscreen_delay": 3.931, "typing_delay": 4.507, "typing_duration": 11.966, "wpm": 35, "message": "แล้วเจ้าหน้าที่โทรไปหาคนหูดี " }, { "message_id": 1609, "agent_id": 14, "delay": 7.964, "onscreen_delay": 3.528, "typing_delay": 4.436, "typing_duration": 16, "wpm": 26, "message": "เจ้าหน้าที่จะแนะนำตัวก่อนว่า" }, { "message_id": 1610, "agent_id": 25, "delay": 11.999, "onscreen_delay": 6.016, "typing_delay": 5.983, "typing_duration": 12.212, "wpm": 32, "message": "กำลังบริการ TTRS Live Chat " }, { "message_id": 1611, "agent_id": 23, "delay": 8.211, "onscreen_delay": 2.827, "typing_delay": 5.384, "typing_duration": 14.222, "wpm": 23, "message": "ให้กับคนหูตึงคนนี้อยู่ " }, { "message_id": 1612, "agent_id": 12, "delay": 10.22, "onscreen_delay": 4.146, "typing_delay": 6.074, "typing_duration": 12.095, "wpm": 25, "message": "เปิดลิงค์อยู่ อันนี้" }, { "message_id": 1613, "agent_id": 14, "delay": 8.094, "onscreen_delay": 3.292, "typing_delay": 4.802, "typing_duration": 17.315, "wpm": 28, "message": "ปลายทางก็จะเข้าใจแล้วว่า ปลายทาง" }, { "message_id": 1614, "agent_id": 25, "delay": 13.314, "onscreen_delay": 8.764, "typing_delay": 4.55, "typing_duration": 12.006, "wpm": 16, "message": "กำลังคุยกับคน" }, { "message_id": 1615, "agent_id": 23, "delay": 9.313, "onscreen_delay": 4.735, "typing_delay": 4.578, "typing_duration": 10.166, "wpm": 32, "message": "ที่มีปัญหาทางการได้ยิน " }, { "message_id": 1616, "agent_id": 12, "delay": 6.165, "onscreen_delay": 1.942, "typing_delay": 4.223, "typing_duration": 16.495, "wpm": 53, "message": "เขาจะมีความเข้าใจว่าเขากำลังคุยกับคนที่มีปัญหาทางการได้ยิน " }, { "message_id": 1617, "agent_id": 14, "delay": 12.495, "onscreen_delay": 7.663, "typing_delay": 4.832, "typing_duration": 18.249, "wpm": 42, "message": "ฉะนั้นนี่เวลาที่เขาพูดมานี่ เขาจะเข้าใจว่าเขาต้องรอ " }, { "message_id": 1618, "agent_id": 25, "delay": 14.247, "onscreen_delay": 8.245, "typing_delay": 6.002, "typing_duration": 12.674, "wpm": 37, "message": "เพราะเจ้าหน้าที่กำลังสื่อสารให้ " }, { "message_id": 1619, "agent_id": 23, "delay": 10.238, "onscreen_delay": 5.361, "typing_delay": 4.877, "typing_duration": 17.245, "wpm": 40, "message": "แต่ว่า Captioned ไม่มีตัวกลางในการไปบอกปลายทาง " }, { "message_id": 1620, "agent_id": 12, "delay": 13.244, "onscreen_delay": 8.869, "typing_delay": 4.375, "typing_duration": 17.296, "wpm": 26, "message": "ว่าเรากำลังใช้บริการ TTRS อยู่ " }, { "message_id": 1621, "agent_id": 14, "delay": 13.296, "onscreen_delay": 7.319, "typing_delay": 5.977, "typing_duration": 14.236, "wpm": 37, "message": "ทำไมไม่ตอบสักที เราพูดไปตั้งนานแล้ว " }, { "message_id": 1622, "agent_id": 25, "delay": 10.235, "onscreen_delay": 4.934, "typing_delay": 5.301, "typing_duration": 11.632, "wpm": 43, "message": "ฉะนั้นตรงนี้ จุดนี้เราอยากให้ท่าน" }, { "message_id": 1623, "agent_id": 23, "delay": 7.63, "onscreen_delay": 2.22, "typing_delay": 5.41, "typing_duration": 10.738, "wpm": 21, "message": "แจ้งปลายทางด้วย" }, { "message_id": 1624, "agent_id": 12, "delay": 6.738, "onscreen_delay": 2.661, "typing_delay": 4.077, "typing_duration": 10.998, "wpm": 48, "message": "ว่าตอนนี้ใช้บริการถอดความอยู่นะ เรา" }, { "message_id": 1625, "agent_id": 14, "delay": 6.996, "onscreen_delay": 2.637, "typing_delay": 4.359, "typing_duration": 13.969, "wpm": 43, "message": "รออ่านข้อความอยู่ ใจเย็น ๆ ค่อย ๆ คุยกัน " }, { "message_id": 1626, "agent_id": 25, "delay": 9.968, "onscreen_delay": 4.342, "typing_delay": 5.626, "typing_duration": 10.57, "wpm": 37, "message": "ไม่อย่างนั้นจะเกิดปัญหาว่า " }, { "message_id": 1627, "agent_id": 23, "delay": 6.569, "onscreen_delay": 0.774, "typing_delay": 5.795, "typing_duration": 15.343, "wpm": 34, "message": "ปลายทางเริ่มรำคาญ แล้วเขาก็จะวางสาย " }, { "message_id": 1628, "agent_id": 12, "delay": 11.342, "onscreen_delay": 6.675, "typing_delay": 4.667, "typing_duration": 15.928, "wpm": 27, "message": "หลาย ๆ ครั้งไม่เข้าใจกัน ซึ่ง" }, { "message_id": 1629, "agent_id": 14, "delay": 11.928, "onscreen_delay": 7.028, "typing_delay": 4.9, "typing_duration": 17.548, "wpm": 40, "message": "คนในครอบครัว ครอบครัวก็จะเข้าใจว่าคุยผ่านบริการ " }, { "message_id": 1630, "agent_id": 25, "delay": 13.547, "onscreen_delay": 8.355, "typing_delay": 5.192, "typing_duration": 11.167, "wpm": 42, "message": "แต่ว่าโทรหาคนนอก คนนอกไม่เข้าใจ " }, { "message_id": 1631, "agent_id": 23, "delay": 9.54, "onscreen_delay": 5.12, "typing_delay": 4.42, "typing_duration": 17.891, "wpm": 47, "message": "แล้วถ้าท่านไม่พูด เขาก็จะรู้สึกรำคาญ เดี๋ยวพี่ภาคงจะแชร์ " }, { "message_id": 1632, "agent_id": 12, "delay": 13.884, "onscreen_delay": 8.568, "typing_delay": 5.316, "typing_duration": 16.344, "wpm": 39, "message": "ว่าอันนี้เวลาไปใช้งานจริงเรามีวิธีแก้ปัญหา" }, { "message_id": 1633, "agent_id": 14, "delay": 12.342, "onscreen_delay": 8.139, "typing_delay": 4.203, "typing_duration": 14.804, "wpm": 62, "message": "พวกนี้อย่างไรนะครับ อันนี้เป็นสิ่งหนึ่งที่เราอยากจะสื่อสารว่า " }, { "message_id": 1634, "agent_id": 25, "delay": 10.804, "onscreen_delay": 6.431, "typing_delay": 4.373, "typing_duration": 13.52, "wpm": 43, "message": "อันนี้เป็นจุดที่เราอยากจะให้ท่านสื่อสาร " }, { "message_id": 1635, "agent_id": 23, "delay": 9.519, "onscreen_delay": 4.822, "typing_delay": 4.697, "typing_duration": 11.186, "wpm": 46, "message": "เพราะว่า Captioned เป็นบริการเดียว" }, { "message_id": 1636, "agent_id": 12, "delay": 7.184, "onscreen_delay": 2.915, "typing_delay": 4.269, "typing_duration": 10.766, "wpm": 38, "message": "ที่ไม่มีเจ้าหน้าที่แนะนำตัว" }, { "message_id": 1637, "agent_id": 14, "delay": 6.765, "onscreen_delay": 2.168, "typing_delay": 4.597, "typing_duration": 13.311, "wpm": 45, "message": "เพื่อบอกปลายทางว่า ปลายทางกำลังใช้บริการ" }, { "message_id": 1638, "agent_id": 25, "delay": 9.31, "onscreen_delay": 4.157, "typing_delay": 5.153, "typing_duration": 12.898, "wpm": 35, "message": "ผ่าน TTRS อยู่ เป็นบริการเดียว " }, { "message_id": 1639, "agent_id": 23, "delay": 8.897, "onscreen_delay": 4.401, "typing_delay": 4.496, "typing_duration": 16.885, "wpm": 39, "message": "ที่ไม่มีการแนะนำอะไรเลย เพราะฉะนั้นถ้าผู้ใช้" }, { "message_id": 1640, "agent_id": 12, "delay": 12.883, "onscreen_delay": 8.497, "typing_delay": 4.386, "typing_duration": 13.918, "wpm": 43, "message": "ไม่พูดเองปลายทางจะไม่เข้าใจนะครับ เดี๋ยว" }, { "message_id": 1641, "agent_id": 14, "delay": 9.917, "onscreen_delay": 3.013, "typing_delay": 6.904, "typing_duration": 18.169, "wpm": 28, "message": "ผมข้ามตัวอย่างไปแล้วกัน เพราะพี่ภา" }, { "message_id": 1642, "agent_id": 25, "delay": 14.167, "onscreen_delay": 9.555, "typing_delay": 4.612, "typing_duration": 14.396, "wpm": 32, "message": "จะมีตัวอย่างจริงที่คุณเยาวภาใช้ " }, { "message_id": 1643, "agent_id": 23, "delay": 10.396, "onscreen_delay": 5.804, "typing_delay": 4.592, "typing_duration": 12.991, "wpm": 28, "message": "อันนี้ผมขอข้ามนะครับ ถ้า" }, { "message_id": 1644, "agent_id": 12, "delay": 8.991, "onscreen_delay": 4.576, "typing_delay": 4.415, "typing_duration": 17.123, "wpm": 46, "message": "ประวัติการติดต่อพอกดเข้าไปหน้าประวัติก็จะขึ้นข้อความ " }, { "message_id": 1645, "agent_id": 14, "delay": 13.122, "onscreen_delay": 8.619, "typing_delay": 4.503, "typing_duration": 17.253, "wpm": 50, "message": "กดเข้าไปหน้าประวัตินะครับ แล้วก็กดที่ปุ่มสีเหลือง ๆ ตรงนี้ " }, { "message_id": 1646, "agent_id": 25, "delay": 13.252, "onscreen_delay": 8.322, "typing_delay": 4.93, "typing_duration": 11.185, "wpm": 50, "message": "ก็จะขึ้นข้อความที่เคยสนทนาก่อนหน้านี้ " }, { "message_id": 1647, "agent_id": 23, "delay": 9.251, "onscreen_delay": 2.601, "typing_delay": 6.65, "typing_duration": 13.437, "wpm": 17, "message": "ข้อความที่ปรากฏ" }, { "message_id": 1648, "agent_id": 12, "delay": 9.435, "onscreen_delay": 4.86, "typing_delay": 4.575, "typing_duration": 11.054, "wpm": 22, "message": "จะเป็นข้อความที่" }, { "message_id": 1649, "agent_id": 14, "delay": 7.046, "onscreen_delay": 2.958, "typing_delay": 4.088, "typing_duration": 17.685, "wpm": 55, "message": "ปลายทางเป็นคนพูดนะครับ คือเจ้าหน้าที่ไม่ได้ถอดเสียงท่านด้วยนะครับ " }, { "message_id": 1650, "agent_id": 25, "delay": 13.674, "onscreen_delay": 8.121, "typing_delay": 5.553, "typing_duration": 11.274, "wpm": 35, "message": "ท่านต้องเข้าใจว่าบริการนี้" }, { "message_id": 1651, "agent_id": 23, "delay": 9.673, "onscreen_delay": 4.681, "typing_delay": 4.992, "typing_duration": 13.321, "wpm": 41, "message": "เป็นการถอดความข้างเดียว ก็คือข้างที่" }, { "message_id": 1652, "agent_id": 12, "delay": 9.321, "onscreen_delay": 5.092, "typing_delay": 4.229, "typing_duration": 14.983, "wpm": 41, "message": "เป็นคนหูดีนะครับไม่ได้ถอดข้างที่เป็นหูตึง " }, { "message_id": 1653, "agent_id": 14, "delay": 10.981, "onscreen_delay": 6.753, "typing_delay": 4.228, "typing_duration": 17.692, "wpm": 27, "message": "เพราะว่าหลาย ๆ ครั้งนี่ ทำไม Log " }, { "message_id": 1654, "agent_id": 25, "delay": 13.691, "onscreen_delay": 9.017, "typing_delay": 4.674, "typing_duration": 12.975, "wpm": 44, "message": "ของคนหูตึงไม่ขึ้น ถ้าเป็นของ Captioned" }, { "message_id": 1655, "agent_id": 23, "delay": 9.69, "onscreen_delay": 5.168, "typing_delay": 4.522, "typing_duration": 14.932, "wpm": 53, "message": "ข้อความที่ขึ้นจะขึ้นเฉพาะข้อความที่เป็นคนหูดีเท่านั้น " }, { "message_id": 1656, "agent_id": 12, "delay": 10.926, "onscreen_delay": 3.056, "typing_delay": 7.87, "typing_duration": 9.856, "wpm": 0, "message": "" }, { "message_id": 1657, "agent_id": 14, "delay": 6.925, "onscreen_delay": 2.717, "typing_delay": 4.208, "typing_duration": 18.854, "wpm": 20, "message": "เห็นมันจะมีเครื่องหมาย // " }, { "message_id": 1658, "agent_id": 25, "delay": 14.854, "onscreen_delay": 9.062, "typing_delay": 5.792, "typing_duration": 11.026, "wpm": 38, "message": "คั่นข้อความอยู่ ที่คั่นก็คือ " }, { "message_id": 1659, "agent_id": 23, "delay": 10.853, "onscreen_delay": 4.619, "typing_delay": 6.234, "typing_duration": 16.49, "wpm": 30, "message": "1 ประโยคที่เขาพูดมา เช่น เขาพูดจบ" }, { "message_id": 1660, "agent_id": 12, "delay": 12.488, "onscreen_delay": 7.783, "typing_delay": 4.705, "typing_duration": 18.043, "wpm": 18, "message": "ประโยค เจ้าหน้าที่ก็จะ" }, { "message_id": 1661, "agent_id": 14, "delay": 14.04, "onscreen_delay": 9.257, "typing_delay": 4.783, "typing_duration": 19, "wpm": 40, "message": "ท่านก็ตอบใช่ไหมครับ ท่านก็พูดอีกทีหนึ่งแล้วก็ / ให้" }, { "message_id": 1662, "agent_id": 25, "delay": 15, "onscreen_delay": 9.962, "typing_delay": 5.038, "typing_duration": 16.434, "wpm": 27, "message": "ฉะนั้นลักษณะของข้อความที่ปรากฎ" }, { "message_id": 1663, "agent_id": 23, "delay": 12.433, "onscreen_delay": 6.895, "typing_delay": 5.538, "typing_duration": 16.54, "wpm": 23, "message": "ก็คือเป็นข้อความ 1 ประโยค " }, { "message_id": 1664, "agent_id": 12, "delay": 12.538, "onscreen_delay": 7.617, "typing_delay": 4.921, "typing_duration": 18.502, "wpm": 28, "message": "แล้วก็เป็นข้อความประโยคถัดไปแล้วก็" }, { "message_id": 1665, "agent_id": 14, "delay": 14.497, "onscreen_delay": 9.18, "typing_delay": 5.317, "typing_duration": 14.083, "wpm": 43, "message": "นะครับ อันนี้เป็นลักษณะของการแสดงข้อความ" }, { "message_id": 1666, "agent_id": 25, "delay": 10.496, "onscreen_delay": 5.94, "typing_delay": 4.556, "typing_duration": 14.983, "wpm": 21, "message": "ที่มีการถอดความนะครับ " }, { "message_id": 1667, "agent_id": 23, "delay": 10.983, "onscreen_delay": 4.102, "typing_delay": 6.881, "typing_duration": 10.835, "wpm": 15, "message": "กรณีสายเข้า " }, { "message_id": 1668, "agent_id": 12, "delay": 6.983, "onscreen_delay": 1.986, "typing_delay": 4.997, "typing_duration": 10.735, "wpm": 46, "message": "ถามว่าสายเข้าเกิดได้อย่างไรนะครับ " }, { "message_id": 1669, "agent_id": 14, "delay": 6.734, "onscreen_delay": 1.049, "typing_delay": 5.685, "typing_duration": 12.987, "wpm": 46, "message": "Captioned นี่มีการโทรเข้าและโทรออกนะครับ " }, { "message_id": 1670, "agent_id": 25, "delay": 8.987, "onscreen_delay": 3.335, "typing_delay": 5.652, "typing_duration": 17.07, "wpm": 33, "message": "โทรออก ก็หมายถึงว่าท่านโทรออกไปหาหูดี " }, { "message_id": 1671, "agent_id": 23, "delay": 13.07, "onscreen_delay": 6.517, "typing_delay": 6.553, "typing_duration": 14.475, "wpm": 21, "message": "และในขณะเดียวกันหูดี" }, { "message_id": 1672, "agent_id": 12, "delay": 10.473, "onscreen_delay": 5.907, "typing_delay": 4.566, "typing_duration": 16.788, "wpm": 29, "message": "ก็โทรกลับมาหาท่านได้ด้วย Caption " }, { "message_id": 1673, "agent_id": 14, "delay": 12.788, "onscreen_delay": 6.339, "typing_delay": 6.449, "typing_duration": 11.988, "wpm": 3, "message": "ก็" }, { "message_id": 1674, "agent_id": 25, "delay": 8.787, "onscreen_delay": 4.005, "typing_delay": 4.782, "typing_duration": 10.995, "wpm": 52, "message": "เวลาที่ใช้บริการและมีการโทรออกไปนะครับ " }, { "message_id": 1675, "agent_id": 23, "delay": 6.995, "onscreen_delay": 2.139, "typing_delay": 4.856, "typing_duration": 14.779, "wpm": 36, "message": "แล้วมีการโทรออกไป เวลาที่หูดีรับสาย " }, { "message_id": 1676, "agent_id": 12, "delay": 10.768, "onscreen_delay": 6.558, "typing_delay": 4.21, "typing_duration": 17.399, "wpm": 34, "message": "เบอร์ที่หูดีรับนี้ จะไม่ได้แสดงเป็นเบอร์" }, { "message_id": 1677, "agent_id": 14, "delay": 13.398, "onscreen_delay": 9.245, "typing_delay": 4.153, "typing_duration": 16.82, "wpm": 53, "message": "ของคนหูตึงนะครับ จะแสดงเป็นเบอร์โทรศัพท์กลางของ TTRS นะครับ " }, { "message_id": 1678, "agent_id": 25, "delay": 12.82, "onscreen_delay": 5.397, "typing_delay": 7.423, "typing_duration": 17.817, "wpm": 29, "message": "จะแสดงเป็นเบอร์โทรศัพท์กลางของ TTRS" }, { "message_id": 1679, "agent_id": 23, "delay": 13.815, "onscreen_delay": 6.889, "typing_delay": 6.926, "typing_duration": 13.433, "wpm": 7, "message": "ฉะนั้น" }, { "message_id": 1680, "agent_id": 12, "delay": 9.814, "onscreen_delay": 5.585, "typing_delay": 4.229, "typing_duration": 13.943, "wpm": 36, "message": "เวลาที่โทรไปมันขึ้นเป็น Miss Call " }, { "message_id": 1681, "agent_id": 14, "delay": 9.942, "onscreen_delay": 5.291, "typing_delay": 4.651, "typing_duration": 13.182, "wpm": 40, "message": "คนหูดีนี่อาจจะกดเบอร์นั้นกลับเข้ามา " }, { "message_id": 1682, "agent_id": 25, "delay": 9.18, "onscreen_delay": 4.741, "typing_delay": 4.439, "typing_duration": 15.328, "wpm": 44, "message": "ซึ่งเวลาคนหูดีกดเบอร์นั้นกลับเข้ามาจะมาติดที่ " }, { "message_id": 1683, "agent_id": 23, "delay": 11.327, "onscreen_delay": 3.138, "typing_delay": 8.189, "typing_duration": 13.38, "wpm": 4, "message": "TTRS " }, { "message_id": 1684, "agent_id": 12, "delay": 9.379, "onscreen_delay": 5.209, "typing_delay": 4.17, "typing_duration": 12.15, "wpm": 30, "message": "ก็จะถามว่าเขาจะคุยกับใคร " }, { "message_id": 1685, "agent_id": 14, "delay": 9.946, "onscreen_delay": 0, "typing_delay": 9.946, "typing_duration": 9.946, "wpm": 0, "message": "" }, { "message_id": 1686, "agent_id": 25, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 1687, "agent_id": 23, "delay": 15, "onscreen_delay": 6.528, "typing_delay": 8.472, "typing_duration": 8.472, "wpm": 0, "message": "" }, { "message_id": 1688, "agent_id": 12, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 1689, "agent_id": 14, "delay": 19.001, "onscreen_delay": 0, "typing_delay": 19.001, "typing_duration": 19.001, "wpm": 0, "message": "" }, { "message_id": 1690, "agent_id": 25, "delay": 19.002, "onscreen_delay": 0, "typing_delay": 19.002, "typing_duration": 19.002, "wpm": 0, "message": "" }, { "message_id": 1691, "agent_id": 23, "delay": 19, "onscreen_delay": 0, "typing_delay": 19, "typing_duration": 19, "wpm": 0, "message": "" } ] }