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      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 173,
      "agent_id": 23,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 174,
      "agent_id": 13,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 175,
      "agent_id": 14,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 176,
      "agent_id": 25,
      "delay": 14.998,
      "onscreen_delay": 1.027,
      "typing_delay": 13.971,
      "typing_duration": 13.971,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 177,
      "agent_id": 23,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 178,
      "agent_id": 13,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 179,
      "agent_id": 14,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 180,
      "agent_id": 25,
      "delay": 16.44,
      "onscreen_delay": 0,
      "typing_delay": 16.44,
      "typing_duration": 16.44,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 181,
      "agent_id": 23,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 182,
      "agent_id": 13,
      "delay": 14.998,
      "onscreen_delay": 6.982,
      "typing_delay": 8.016,
      "typing_duration": 15.863,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 183,
      "agent_id": 14,
      "delay": 11.862,
      "onscreen_delay": 4.943,
      "typing_delay": 6.919,
      "typing_duration": 18.125,
      "wpm": 26,
      "message": "ก็สำหรับท่านที่เข้ามาแล้วนะครับ "
    },
    {
      "message_id": 184,
      "agent_id": 25,
      "delay": 14.124,
      "onscreen_delay": 4.581,
      "typing_delay": 9.543,
      "typing_duration": 9.543,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 185,
      "agent_id": 23,
      "delay": 10.124,
      "onscreen_delay": 2.517,
      "typing_delay": 7.607,
      "typing_duration": 19,
      "wpm": 2,
      "message": "สั"
    },
    {
      "message_id": 186,
      "agent_id": 13,
      "delay": 15,
      "onscreen_delay": 6.476,
      "typing_delay": 8.524,
      "typing_duration": 10.167,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 187,
      "agent_id": 14,
      "delay": 10.999,
      "onscreen_delay": 7.207,
      "typing_delay": 3.792,
      "typing_duration": 10.584,
      "wpm": 35,
      "message": "สำหรับช่วงบ่าย ยังไม่ขึ้น "
    },
    {
      "message_id": 188,
      "agent_id": 25,
      "delay": 6.999,
      "onscreen_delay": 0.579,
      "typing_delay": 6.42,
      "typing_duration": 15.38,
      "wpm": 14,
      "message": "สำหรับช่วงบ่าย"
    },
    {
      "message_id": 189,
      "agent_id": 23,
      "delay": 11.38,
      "onscreen_delay": 6.415,
      "typing_delay": 4.965,
      "typing_duration": 10.135,
      "wpm": 25,
      "message": "จะเป็นทำ workshop "
    },
    {
      "message_id": 190,
      "agent_id": 13,
      "delay": 7.379,
      "onscreen_delay": 2.647,
      "typing_delay": 4.732,
      "typing_duration": 17.149,
      "wpm": 25,
      "message": "เราทราบจากเจ้าหน้าที่ครับ ว่า"
    },
    {
      "message_id": 191,
      "agent_id": 14,
      "delay": 13.147,
      "onscreen_delay": 9.231,
      "typing_delay": 3.916,
      "typing_duration": 18.287,
      "wpm": 40,
      "message": "ตอนนี้มีผู้เข้าอบรม 26 ท่าน เราจะแบ่งเป็น 2 กลุ่ม "
    },
    {
      "message_id": 192,
      "agent_id": 25,
      "delay": 14.275,
      "onscreen_delay": 8.288,
      "typing_delay": 5.987,
      "typing_duration": 10.813,
      "wpm": 29,
      "message": "กลุ่มละ 13 ท่านนะครับ "
    },
    {
      "message_id": 193,
      "agent_id": 23,
      "delay": 10.274,
      "onscreen_delay": 4.645,
      "typing_delay": 5.629,
      "typing_duration": 12.831,
      "wpm": 12,
      "message": "กลุ่มที่ 1 "
    },
    {
      "message_id": 194,
      "agent_id": 13,
      "delay": 8.829,
      "onscreen_delay": 4.22,
      "typing_delay": 4.609,
      "typing_duration": 14.317,
      "wpm": 20,
      "message": "จะทำ Captioned ก่อน "
    },
    {
      "message_id": 195,
      "agent_id": 14,
      "delay": 10.314,
      "onscreen_delay": 6.465,
      "typing_delay": 3.849,
      "typing_duration": 12.731,
      "wpm": 46,
      "message": "แล้วก็กลุ่มที่ 2 นี่จะทำ Live Chat ก่อน "
    },
    {
      "message_id": 196,
      "agent_id": 25,
      "delay": 8.73,
      "onscreen_delay": 2.703,
      "typing_delay": 6.027,
      "typing_duration": 9.557,
      "wpm": 9,
      "message": "สำหรับ"
    },
    {
      "message_id": 197,
      "agent_id": 23,
      "delay": 5.555,
      "onscreen_delay": 0.584,
      "typing_delay": 4.971,
      "typing_duration": 15.35,
      "wpm": 12,
      "message": "การ workshop "
    },
    {
      "message_id": 198,
      "agent_id": 13,
      "delay": 11.35,
      "onscreen_delay": 7.256,
      "typing_delay": 4.094,
      "typing_duration": 13.549,
      "wpm": 40,
      "message": "เราจะให้โทรไปยังปลายทางจริง ๆ นะครับ "
    },
    {
      "message_id": 199,
      "agent_id": 14,
      "delay": 9.547,
      "onscreen_delay": 5.88,
      "typing_delay": 3.667,
      "typing_duration": 15.806,
      "wpm": 42,
      "message": "ตอนนี้อยากจะฝากให้ทุกท่านนะครับ นึกว่าท่านจะ"
    },
    {
      "message_id": 200,
      "agent_id": 25,
      "delay": 11.805,
      "onscreen_delay": 5.975,
      "typing_delay": 5.83,
      "typing_duration": 11.072,
      "wpm": 28,
      "message": "โทรหาใคร แล้วก็คิดว่า"
    },
    {
      "message_id": 201,
      "agent_id": 23,
      "delay": 7.805,
      "onscreen_delay": 3.522,
      "typing_delay": 4.283,
      "typing_duration": 14.883,
      "wpm": 41,
      "message": "โทรไปแล้วเขาสะดวกรับ เพราะว่าหลาย ๆ ครั้ง"
    },
    {
      "message_id": 202,
      "agent_id": 13,
      "delay": 10.882,
      "onscreen_delay": 6.64,
      "typing_delay": 4.242,
      "typing_duration": 15.993,
      "wpm": 31,
      "message": "ที่เราทำ Work Shop นี่ จะโทรไปเขา"
    },
    {
      "message_id": 203,
      "agent_id": 14,
      "delay": 11.992,
      "onscreen_delay": 8.472,
      "typing_delay": 3.52,
      "typing_duration": 16.683,
      "wpm": 54,
      "message": "ไม่ว่างรับนะครับ เจ้าหน้าที่จะพยายามโทรจนกว่าเขาจะรับน่ะครับ "
    },
    {
      "message_id": 204,
      "agent_id": 25,
      "delay": 12.672,
      "onscreen_delay": 7.942,
      "typing_delay": 4.73,
      "typing_duration": 9.422,
      "wpm": 51,
      "message": "จะทำให้เกิดเวลาที่ใช้ค่อนข้างนาน "
    },
    {
      "message_id": 205,
      "agent_id": 23,
      "delay": 8.672,
      "onscreen_delay": 4.113,
      "typing_delay": 4.559,
      "typing_duration": 10.798,
      "wpm": 25,
      "message": "ตอนนี้อาจจะต้องฝาก "
    },
    {
      "message_id": 206,
      "agent_id": 13,
      "delay": 6.798,
      "onscreen_delay": 1.997,
      "typing_delay": 4.801,
      "typing_duration": 16.992,
      "wpm": 36,
      "message": "อันที่ 1 เลยก็คือ ให้ท่านคิดก่อนว่าท่านจะ"
    },
    {
      "message_id": 207,
      "agent_id": 14,
      "delay": 12.991,
      "onscreen_delay": 9.395,
      "typing_delay": 3.596,
      "typing_duration": 15.742,
      "wpm": 41,
      "message": "โทรหาใครนะครับ เอาเป็นคนใกล้ตัว แนะนำนะครับ "
    },
    {
      "message_id": 208,
      "agent_id": 25,
      "delay": 11.742,
      "onscreen_delay": 7.276,
      "typing_delay": 4.466,
      "typing_duration": 9.579,
      "wpm": 28,
      "message": "เราจะใช้เวลาไม่นาน "
    },
    {
      "message_id": 209,
      "agent_id": 23,
      "delay": 7.741,
      "onscreen_delay": 2.537,
      "typing_delay": 5.204,
      "typing_duration": 13.877,
      "wpm": 35,
      "message": "1. ก็คือคิดว่าจะโทรไปหาคนใกล้ตัว"
    },
    {
      "message_id": 210,
      "agent_id": 13,
      "delay": 9.871,
      "onscreen_delay": 5.603,
      "typing_delay": 4.268,
      "typing_duration": 18.647,
      "wpm": 43,
      "message": "ที่เขาคุ้นเคยกับท่าน แล้วอย่างน้อยเขาทราบว่าท่านมาอบรม "
    },
    {
      "message_id": 211,
      "agent_id": 14,
      "delay": 14.646,
      "onscreen_delay": 11.026,
      "typing_delay": 3.62,
      "typing_duration": 14.527,
      "wpm": 44,
      "message": "ยิ่งดีนะครับ อันที่ 2 ก็คือว่า อาจจะแจ้งเขา"
    },
    {
      "message_id": 212,
      "agent_id": 25,
      "delay": 10.645,
      "onscreen_delay": 5.529,
      "typing_delay": 5.116,
      "typing_duration": 11.753,
      "wpm": 14,
      "message": "ว่าเดี๋ยวจะ"
    },
    {
      "message_id": 213,
      "agent_id": 23,
      "delay": 7.752,
      "onscreen_delay": 3.179,
      "typing_delay": 4.573,
      "typing_duration": 11.347,
      "wpm": 30,
      "message": "มีคนโทรไปหาเพื่อจะทดสอบ"
    },
    {
      "message_id": 214,
      "agent_id": 13,
      "delay": 7.342,
      "onscreen_delay": 2.547,
      "typing_delay": 4.795,
      "typing_duration": 9.853,
      "wpm": 38,
      "message": "การใช้บริการนะครับ อันนี้"
    },
    {
      "message_id": 215,
      "agent_id": 14,
      "delay": 5.852,
      "onscreen_delay": 2.438,
      "typing_delay": 3.414,
      "typing_duration": 17.111,
      "wpm": 26,
      "message": "อาจจะต้องฝากนะครับ ในแต่ละท่าน "
    },
    {
      "message_id": 216,
      "agent_id": 25,
      "delay": 13.11,
      "onscreen_delay": 8.119,
      "typing_delay": 4.991,
      "typing_duration": 10.872,
      "wpm": 52,
      "message": "ให้ช่วยนึกหน่อยว่าท่านจะโทรหาใครนะครับ "
    },
    {
      "message_id": 217,
      "agent_id": 23,
      "delay": 9.11,
      "onscreen_delay": 3.761,
      "typing_delay": 5.349,
      "typing_duration": 15.266,
      "wpm": 32,
      "message": "และถ้าเป็นไปได้แจ้งเขาสักนิดหนึ่ง"
    },
    {
      "message_id": 218,
      "agent_id": 13,
      "delay": 11.265,
      "onscreen_delay": 6.548,
      "typing_delay": 4.717,
      "typing_duration": 13.762,
      "wpm": 26,
      "message": "นะครับ ว่า เดี๋ยวเราจะมี"
    },
    {
      "message_id": 219,
      "agent_id": 14,
      "delay": 9.76,
      "onscreen_delay": 5.791,
      "typing_delay": 3.969,
      "typing_duration": 13.387,
      "wpm": 48,
      "message": "คนโทรเข้าไปนะครับ ซึ่งแน่นอนว่าเบอร์ปลายทาง"
    },
    {
      "message_id": 220,
      "agent_id": 25,
      "delay": 9.385,
      "onscreen_delay": 4.272,
      "typing_delay": 5.113,
      "typing_duration": 12.969,
      "wpm": 31,
      "message": "ที่โทรเข้าไปหาจะไม่ใช่เบอร์"
    },
    {
      "message_id": 221,
      "agent_id": 23,
      "delay": 8.968,
      "onscreen_delay": 4.195,
      "typing_delay": 4.773,
      "typing_duration": 13.829,
      "wpm": 38,
      "message": "ของท่าน จะเป็นเบอร์ส่วนกลางของ TTRS "
    },
    {
      "message_id": 222,
      "agent_id": 13,
      "delay": 9.829,
      "onscreen_delay": 5.436,
      "typing_delay": 4.393,
      "typing_duration": 16.813,
      "wpm": 31,
      "message": "นะครับ ฉะนั้นเวลาที่เจอเป็นเบอร์ 02 "
    },
    {
      "message_id": 223,
      "agent_id": 14,
      "delay": 12.812,
      "onscreen_delay": 8.167,
      "typing_delay": 4.645,
      "typing_duration": 12.622,
      "wpm": 52,
      "message": "นะครับ ขึ้นหน้านี่ให้รับด้วย เพราะว่าบางท่าน"
    },
    {
      "message_id": 224,
      "agent_id": 25,
      "delay": 8.811,
      "onscreen_delay": 4.354,
      "typing_delay": 4.457,
      "typing_duration": 12.36,
      "wpm": 18,
      "message": "นึกว่าเป็นเบอร์"
    },
    {
      "message_id": 225,
      "agent_id": 23,
      "delay": 8.358,
      "onscreen_delay": 3.69,
      "typing_delay": 4.668,
      "typing_duration": 11.666,
      "wpm": 18,
      "message": "โทรจากหน่วยงาน"
    },
    {
      "message_id": 226,
      "agent_id": 13,
      "delay": 7.664,
      "onscreen_delay": 3.286,
      "typing_delay": 4.378,
      "typing_duration": 19.002,
      "wpm": 38,
      "message": "ที่คล้าย ๆ ว่าเป็นการติดต่อเข้าไปแล้วไม่อย่ากรับ"
    },
    {
      "message_id": 227,
      "agent_id": 14,
      "delay": 15.001,
      "onscreen_delay": 10.077,
      "typing_delay": 4.924,
      "typing_duration": 15.104,
      "wpm": 41,
      "message": "อาจจะต้องแจ้งนิดหนึ่งนะครับ ว่าเดี๋ยวจะมี"
    },
    {
      "message_id": 228,
      "agent_id": 25,
      "delay": 11.103,
      "onscreen_delay": 5.417,
      "typing_delay": 5.686,
      "typing_duration": 12.466,
      "wpm": 26,
      "message": "เบอร์าก TTRS โทรเข้าไป"
    },
    {
      "message_id": 229,
      "agent_id": 23,
      "delay": 8.466,
      "onscreen_delay": 2.989,
      "typing_delay": 5.477,
      "typing_duration": 10.935,
      "wpm": 23,
      "message": "อันนี้เป็นประเด็น "
    },
    {
      "message_id": 230,
      "agent_id": 13,
      "delay": 6.934,
      "onscreen_delay": 2.138,
      "typing_delay": 4.796,
      "typing_duration": 14.091,
      "wpm": 37,
      "message": "ส่วนตอนนี้นะครับ เรากำลังรอเพื่อน ๆ "
    },
    {
      "message_id": 231,
      "agent_id": 14,
      "delay": 10.09,
      "onscreen_delay": 6.072,
      "typing_delay": 4.018,
      "typing_duration": 17.436,
      "wpm": 33,
      "message": "มาให้ครบนะครับ รู้สึกฟากนี้ค่อนข้างครบ "
    },
    {
      "message_id": 232,
      "agent_id": 25,
      "delay": 13.434,
      "onscreen_delay": 6.323,
      "typing_delay": 7.111,
      "typing_duration": 13.285,
      "wpm": 15,
      "message": "เราจะแบ่งเป็น "
    },
    {
      "message_id": 233,
      "agent_id": 23,
      "delay": 9.433,
      "onscreen_delay": 4.64,
      "typing_delay": 4.793,
      "typing_duration": 13.368,
      "wpm": 30,
      "message": "13 กลุ่มละ 13 คน กำลังดูว่า"
    },
    {
      "message_id": 234,
      "agent_id": 13,
      "delay": 9.367,
      "onscreen_delay": 4.58,
      "typing_delay": 4.787,
      "typing_duration": 11.751,
      "wpm": 27,
      "message": "เราจะแบ่งกันอย่างไรดี "
    },
    {
      "message_id": 235,
      "agent_id": 14,
      "delay": 7.751,
      "onscreen_delay": 3.441,
      "typing_delay": 4.31,
      "typing_duration": 13.105,
      "wpm": 22,
      "message": "13 ช่วยผมดูนิดหนึ่ง "
    },
    {
      "message_id": 236,
      "agent_id": 25,
      "delay": 9.103,
      "onscreen_delay": 0.805,
      "typing_delay": 8.298,
      "typing_duration": 8.298,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 237,
      "agent_id": 23,
      "delay": 8.332,
      "onscreen_delay": 0,
      "typing_delay": 8.332,
      "typing_duration": 8.332,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 238,
      "agent_id": 13,
      "delay": 7.325,
      "onscreen_delay": 0,
      "typing_delay": 7.325,
      "typing_duration": 19.001,
      "wpm": 43,
      "message": "พพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพพ"
    },
    {
      "message_id": 239,
      "agent_id": 14,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 240,
      "agent_id": 25,
      "delay": 15.462,
      "onscreen_delay": 0,
      "typing_delay": 15.462,
      "typing_duration": 15.462,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 241,
      "agent_id": 23,
      "delay": 11.461,
      "onscreen_delay": 2.549,
      "typing_delay": 8.912,
      "typing_duration": 8.912,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 242,
      "agent_id": 13,
      "delay": 11.967,
      "onscreen_delay": 0,
      "typing_delay": 11.967,
      "typing_duration": 13.353,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 243,
      "agent_id": 14,
      "delay": 9.352,
      "onscreen_delay": 2.906,
      "typing_delay": 6.446,
      "typing_duration": 15.877,
      "wpm": 20,
      "message": "หรืออาจจะมีมูฟบางท่าน"
    },
    {
      "message_id": 244,
      "agent_id": 25,
      "delay": 11.876,
      "onscreen_delay": 7.368,
      "typing_delay": 4.508,
      "typing_duration": 10.454,
      "wpm": 42,
      "message": "ให้อยู่จะได้เป็นกลุ่มนิดหนึ่ง "
    },
    {
      "message_id": 245,
      "agent_id": 23,
      "delay": 7.876,
      "onscreen_delay": 3.587,
      "typing_delay": 4.289,
      "typing_duration": 10.353,
      "wpm": 32,
      "message": "เบื้องต้นเราสอบถามแล้ว "
    },
    {
      "message_id": 246,
      "agent_id": 13,
      "delay": 6.352,
      "onscreen_delay": 2.231,
      "typing_delay": 4.121,
      "typing_duration": 15.327,
      "wpm": 25,
      "message": "วันนี้เราเปิดที่นั่งบริการ"
    },
    {
      "message_id": 247,
      "agent_id": 14,
      "delay": 11.326,
      "onscreen_delay": 7.754,
      "typing_delay": 3.572,
      "typing_duration": 18.281,
      "wpm": 43,
      "message": "เพิ่มเพื่อที่จะ Workshop นะครับ เจ้าหน้าที่ Captioned "
    },
    {
      "message_id": 248,
      "agent_id": 25,
      "delay": 14.28,
      "onscreen_delay": 9.45,
      "typing_delay": 4.83,
      "typing_duration": 10.874,
      "wpm": 23,
      "message": "ได้ 3 สายพร้อมกัน "
    },
    {
      "message_id": 249,
      "agent_id": 23,
      "delay": 10.279,
      "onscreen_delay": 5.575,
      "typing_delay": 4.704,
      "typing_duration": 18.556,
      "wpm": 36,
      "message": "ฉะนั้นใน 1 โต๊ะเราจะทำ คนในโต๊ะก็จะทำไล่ไปเลย "
    },
    {
      "message_id": 250,
      "agent_id": 13,
      "delay": 14.555,
      "onscreen_delay": 9.858,
      "typing_delay": 4.697,
      "typing_duration": 11.275,
      "wpm": 35,
      "message": "แล้วก็ทำไปรอบละ 3 คนนะครับ "
    },
    {
      "message_id": 251,
      "agent_id": 14,
      "delay": 10.554,
      "onscreen_delay": 6.127,
      "typing_delay": 4.427,
      "typing_duration": 16.509,
      "wpm": 39,
      "message": "วิธีการก็คือว่า สมมุติว่าคนที่ใช้ Captioned "
    },
    {
      "message_id": 252,
      "agent_id": 25,
      "delay": 12.5,
      "onscreen_delay": 8.148,
      "typing_delay": 4.352,
      "typing_duration": 13.55,
      "wpm": 24,
      "message": "ก็จะเปิด App Captioned "
    },
    {
      "message_id": 253,
      "agent_id": 23,
      "delay": 9.548,
      "onscreen_delay": 4.91,
      "typing_delay": 4.638,
      "typing_duration": 13.495,
      "wpm": 50,
      "message": "แล้วเปิดใช้งานได้หรือเปล่า ถ้าไม่ได้ก็รีบแจ้ง "
    },
    {
      "message_id": 254,
      "agent_id": 13,
      "delay": 9.495,
      "onscreen_delay": 5.212,
      "typing_delay": 4.283,
      "typing_duration": 16.575,
      "wpm": 36,
      "message": "จะได้มีเจ้าหน้าที่เข้าไปช่วยนะครับ ก็คือ "
    },
    {
      "message_id": 255,
      "agent_id": 14,
      "delay": 12.574,
      "onscreen_delay": 8.665,
      "typing_delay": 3.909,
      "typing_duration": 12.751,
      "wpm": 42,
      "message": "Login นะครับ แล้วเราจะให้ท่านกดเบอร์"
    },
    {
      "message_id": 256,
      "agent_id": 25,
      "delay": 8.75,
      "onscreen_delay": 4.261,
      "typing_delay": 4.489,
      "typing_duration": 11.97,
      "wpm": 25,
      "message": "ที่ท่านติดต่อไว้แล้ว"
    },
    {
      "message_id": 257,
      "agent_id": 23,
      "delay": 7.967,
      "onscreen_delay": 2.949,
      "typing_delay": 5.018,
      "typing_duration": 14.419,
      "wpm": 34,
      "message": "ว่าจะโทรไปหา แล้วก็ลองใช้บริการดู "
    },
    {
      "message_id": 258,
      "agent_id": 13,
      "delay": 10.414,
      "onscreen_delay": 5.874,
      "typing_delay": 4.54,
      "typing_duration": 12.212,
      "wpm": 22,
      "message": "อาจจะโทรสั้น ๆ ให้"
    },
    {
      "message_id": 259,
      "agent_id": 14,
      "delay": 8.203,
      "onscreen_delay": 4.441,
      "typing_delay": 3.762,
      "typing_duration": 12.55,
      "wpm": 54,
      "message": "รู้สึกถึงวิธีการใช้งานนะครับ ว่าใช้งานอย่างไร "
    },
    {
      "message_id": 260,
      "agent_id": 25,
      "delay": 8.55,
      "onscreen_delay": 3.431,
      "typing_delay": 5.119,
      "typing_duration": 15.233,
      "wpm": 34,
      "message": "อาจจะคนละนาที 2 นาทีแค่นั้นก็พอแล้ว"
    },
    {
      "message_id": 261,
      "agent_id": 23,
      "delay": 11.232,
      "onscreen_delay": 6.885,
      "typing_delay": 4.347,
      "typing_duration": 16.948,
      "wpm": 53,
      "message": "เดี๋ยวเจ้าหน้าที่ staff เขาก็จะไล่ดู ก็อาจจะใช้เป็นลักษณะนี้"
    },
    {
      "message_id": 262,
      "agent_id": 13,
      "delay": 12.948,
      "onscreen_delay": 8.394,
      "typing_delay": 4.554,
      "typing_duration": 14.426,
      "wpm": 20,
      "message": "ไปเรื่อย ๆ ถ้าเสร็จ "
    },
    {
      "message_id": 263,
      "agent_id": 14,
      "delay": 10.424,
      "onscreen_delay": 6.937,
      "typing_delay": 3.487,
      "typing_duration": 19.001,
      "wpm": 27,
      "message": "เท่าที่ผมคิดก็คือ Set หนึ่ง ประมาณ"
    },
    {
      "message_id": 264,
      "agent_id": 25,
      "delay": 15.001,
      "onscreen_delay": 10.357,
      "typing_delay": 4.644,
      "typing_duration": 10.891,
      "wpm": 30,
      "message": "มีประมาณ 13 ใช่ไหมครับ "
    },
    {
      "message_id": 265,
      "agent_id": 23,
      "delay": 11,
      "onscreen_delay": 5.896,
      "typing_delay": 5.104,
      "typing_duration": 16.641,
      "wpm": 24,
      "message": "ก็ประมาณ 4 set ก็น่าจะเสร็จ"
    },
    {
      "message_id": 266,
      "agent_id": 13,
      "delay": 12.64,
      "onscreen_delay": 7.68,
      "typing_delay": 4.96,
      "typing_duration": 16.851,
      "wpm": 24,
      "message": "ก็หน้าจะเสร็จ Set ละ 5 นาที "
    },
    {
      "message_id": 267,
      "agent_id": 14,
      "delay": 12.85,
      "onscreen_delay": 8.454,
      "typing_delay": 4.396,
      "typing_duration": 15.303,
      "wpm": 30,
      "message": "รวมกันก็รอบละประมาณครึ่งชั่วโมง "
    },
    {
      "message_id": 268,
      "agent_id": 25,
      "delay": 11.301,
      "onscreen_delay": 6.844,
      "typing_delay": 4.457,
      "typing_duration": 12.448,
      "wpm": 33,
      "message": "เราก็จะเสร็จ work shop กันภ"
    },
    {
      "message_id": 269,
      "agent_id": 23,
      "delay": 8.448,
      "onscreen_delay": 4.056,
      "typing_delay": 4.392,
      "typing_duration": 11.716,
      "wpm": 33,
      "message": "ภายในเวลาไม่เกิน 1 ชั่วโมง "
    },
    {
      "message_id": 270,
      "agent_id": 13,
      "delay": 7.714,
      "onscreen_delay": 3.68,
      "typing_delay": 4.034,
      "typing_duration": 9.849,
      "wpm": 27,
      "message": "นะครับ ก็เบื้องต้น"
    },
    {
      "message_id": 271,
      "agent_id": 14,
      "delay": 5.846,
      "onscreen_delay": 2.482,
      "typing_delay": 3.364,
      "typing_duration": 15.373,
      "wpm": 42,
      "message": "เราคงจะรอเพื่อน ๆ มาให้ครบนะครับ เพื่อที่จะ"
    },
    {
      "message_id": 272,
      "agent_id": 25,
      "delay": 11.37,
      "onscreen_delay": 6.01,
      "typing_delay": 5.36,
      "typing_duration": 11.353,
      "wpm": 25,
      "message": "ทำ work shop นะครับ "
    },
    {
      "message_id": 273,
      "agent_id": 23,
      "delay": 9.06,
      "onscreen_delay": 0,
      "typing_delay": 9.06,
      "typing_duration": 9.06,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 274,
      "agent_id": 13,
      "delay": 16.807,
      "onscreen_delay": 0,
      "typing_delay": 16.807,
      "typing_duration": 16.807,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 275,
      "agent_id": 14,
      "delay": 13.859,
      "onscreen_delay": 0,
      "typing_delay": 13.859,
      "typing_duration": 13.859,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 276,
      "agent_id": 25,
      "delay": 9.858,
      "onscreen_delay": 2.725,
      "typing_delay": 7.133,
      "typing_duration": 12.597,
      "wpm": 21,
      "message": "อีก 4 คนใช่ไหมครับ "
    },
    {
      "message_id": 277,
      "agent_id": 23,
      "delay": 8.593,
      "onscreen_delay": 2.277,
      "typing_delay": 6.316,
      "typing_duration": 14.622,
      "wpm": 36,
      "message": "อีก 4 คนใช่ไหมครับ น่าจะอยู่ฟากนั้น "
    },
    {
      "message_id": 278,
      "agent_id": 13,
      "delay": 12.378,
      "onscreen_delay": 0,
      "typing_delay": 12.378,
      "typing_duration": 12.378,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 279,
      "agent_id": 14,
      "delay": 8.377,
      "onscreen_delay": 4.365,
      "typing_delay": 4.012,
      "typing_duration": 16.583,
      "wpm": 23,
      "message": "อย่างนั้นจัดฟากนี้ก่อนไหม "
    },
    {
      "message_id": 280,
      "agent_id": 25,
      "delay": 12.582,
      "onscreen_delay": 6.68,
      "typing_delay": 5.902,
      "typing_duration": 9.862,
      "wpm": 41,
      "message": "รู้สึกด้านนี้จะนั่งเต็มแล้ว "
    },
    {
      "message_id": 281,
      "agent_id": 23,
      "delay": 8.582,
      "onscreen_delay": 0.819,
      "typing_delay": 7.763,
      "typing_duration": 13.732,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 282,
      "agent_id": 13,
      "delay": 9.727,
      "onscreen_delay": 5.795,
      "typing_delay": 3.932,
      "typing_duration": 12.437,
      "wpm": 40,
      "message": "แบ่งอย่างไร 13 ท่าน ตัดตรงไหนเอ่ย "
    },
    {
      "message_id": 283,
      "agent_id": 14,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 284,
      "agent_id": 25,
      "delay": 14.991,
      "onscreen_delay": 5.858,
      "typing_delay": 9.133,
      "typing_duration": 9.133,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 285,
      "agent_id": 23,
      "delay": 10.99,
      "onscreen_delay": 2.421,
      "typing_delay": 8.569,
      "typing_duration": 8.569,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 286,
      "agent_id": 13,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 287,
      "agent_id": 14,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 288,
      "agent_id": 25,
      "delay": 14.999,
      "onscreen_delay": 6.529,
      "typing_delay": 8.47,
      "typing_duration": 8.47,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 289,
      "agent_id": 23,
      "delay": 10.998,
      "onscreen_delay": 1.294,
      "typing_delay": 9.704,
      "typing_duration": 9.704,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 290,
      "agent_id": 13,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 291,
      "agent_id": 14,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 292,
      "agent_id": 25,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 293,
      "agent_id": 23,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 294,
      "agent_id": 13,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 295,
      "agent_id": 14,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 296,
      "agent_id": 25,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 297,
      "agent_id": 23,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 298,
      "agent_id": 13,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 299,
      "agent_id": 14,
      "delay": 14.999,
      "onscreen_delay": 4.465,
      "typing_delay": 10.534,
      "typing_duration": 13.552,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 300,
      "agent_id": 25,
      "delay": 10.998,
      "onscreen_delay": 1.028,
      "typing_delay": 9.97,
      "typing_duration": 9.97,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 301,
      "agent_id": 23,
      "delay": 6.996,
      "onscreen_delay": 2.24,
      "typing_delay": 4.756,
      "typing_duration": 18.479,
      "wpm": 43,
      "message": "เมื่อสักครู่ผมแจ้งไปแล้ว เดี๋ยวเราจะมีการทำ work shop"
    },
    {
      "message_id": 302,
      "agent_id": 13,
      "delay": 14.478,
      "onscreen_delay": 9.5,
      "typing_delay": 4.978,
      "typing_duration": 18.193,
      "wpm": 32,
      "message": "โดยเราจะแบ่งเป็น 2 กลุ่ม กลุ่มที่ 1 กับ"
    },
    {
      "message_id": 303,
      "agent_id": 14,
      "delay": 14.192,
      "onscreen_delay": 10.737,
      "typing_delay": 3.455,
      "typing_duration": 15.148,
      "wpm": 56,
      "message": "กลุ่มที่ 2 กลุ่มที่ 1 จะทำ Captioned ก่อน กลุ่มที่ 2 จะทำ "
    },
    {
      "message_id": 304,
      "agent_id": 25,
      "delay": 11.143,
      "onscreen_delay": 4.225,
      "typing_delay": 6.918,
      "typing_duration": 10.849,
      "wpm": 28,
      "message": "Live Chat ก่อนนะครับ "
    },
    {
      "message_id": 305,
      "agent_id": 23,
      "delay": 7.143,
      "onscreen_delay": 2.505,
      "typing_delay": 4.638,
      "typing_duration": 16.309,
      "wpm": 30,
      "message": "ตอนนี้สิ่งที่อยากจะให้ทำ 1. ก็คือ "
    },
    {
      "message_id": 306,
      "agent_id": 13,
      "delay": 12.307,
      "onscreen_delay": 7.636,
      "typing_delay": 4.671,
      "typing_duration": 13.578,
      "wpm": 24,
      "message": "คิดนะครับ ชื่อของบุคคล "
    },
    {
      "message_id": 307,
      "agent_id": 14,
      "delay": 9.567,
      "onscreen_delay": 5.815,
      "typing_delay": 3.752,
      "typing_duration": 14.049,
      "wpm": 46,
      "message": "ที่ท่านจะโทรไปนะครับ คุยด้วยผ่านบริการ TTRS "
    },
    {
      "message_id": 308,
      "agent_id": 25,
      "delay": 10.049,
      "onscreen_delay": 3.856,
      "typing_delay": 6.193,
      "typing_duration": 12.406,
      "wpm": 12,
      "message": "ว่าจะโทรหา"
    },
    {
      "message_id": 309,
      "agent_id": 23,
      "delay": 8.404,
      "onscreen_delay": 3.871,
      "typing_delay": 4.533,
      "typing_duration": 10.565,
      "wpm": 4,
      "message": "ใคร "
    },
    {
      "message_id": 310,
      "agent_id": 13,
      "delay": 6.565,
      "onscreen_delay": 2.31,
      "typing_delay": 4.255,
      "typing_duration": 13.62,
      "wpm": 28,
      "message": "แล้วถ้าเป็นไปได้นี่ อาจจะ "
    },
    {
      "message_id": 311,
      "agent_id": 14,
      "delay": 9.618,
      "onscreen_delay": 5.974,
      "typing_delay": 3.644,
      "typing_duration": 17.22,
      "wpm": 48,
      "message": "Line หรือ Message ไปแจ้งเขานิดหนึ่งว่าจะมี TTRS โทรไปหา "
    },
    {
      "message_id": 312,
      "agent_id": 25,
      "delay": 13.22,
      "onscreen_delay": 8.696,
      "typing_delay": 4.524,
      "typing_duration": 10.711,
      "wpm": 34,
      "message": "เพื่อพูดคุยและผ่านบริการ"
    },
    {
      "message_id": 313,
      "agent_id": 23,
      "delay": 9.219,
      "onscreen_delay": 4.327,
      "typing_delay": 4.892,
      "typing_duration": 14.45,
      "wpm": 32,
      "message": "ของ TTRS อันนี้ให้แจ้ง เพราะว่า"
    },
    {
      "message_id": 314,
      "agent_id": 13,
      "delay": 10.449,
      "onscreen_delay": 6.045,
      "typing_delay": 4.404,
      "typing_duration": 18.225,
      "wpm": 44,
      "message": "ประเด็นที่จะทำให้เกิดความช้านี่ ประเด็นที่ 1 เลย ก็คือ "
    },
    {
      "message_id": 315,
      "agent_id": 14,
      "delay": 14.224,
      "onscreen_delay": 10.172,
      "typing_delay": 4.052,
      "typing_duration": 14.866,
      "wpm": 58,
      "message": "คิดไม่ออกว่าจะโทรหาใคร อันที่ 2 ก็คือ ปลายทางไม่ยอมรับสาย "
    },
    {
      "message_id": 316,
      "agent_id": 25,
      "delay": 10.863,
      "onscreen_delay": 4.886,
      "typing_delay": 5.977,
      "typing_duration": 9.873,
      "wpm": 23,
      "message": "คิดว่าเป็นเบอร์"
    },
    {
      "message_id": 317,
      "agent_id": 23,
      "delay": 6.847,
      "onscreen_delay": 2.25,
      "typing_delay": 4.597,
      "typing_duration": 14.205,
      "wpm": 15,
      "message": "จากคนขายประกัน "
    },
    {
      "message_id": 318,
      "agent_id": 13,
      "delay": 10.19,
      "onscreen_delay": 5.837,
      "typing_delay": 4.353,
      "typing_duration": 15.941,
      "wpm": 38,
      "message": "คนขายบัตรเครดิตนะครับ บางท่านอาจจะไม่รับ "
    },
    {
      "message_id": 319,
      "agent_id": 14,
      "delay": 11.939,
      "onscreen_delay": 7.361,
      "typing_delay": 4.578,
      "typing_duration": 16.686,
      "wpm": 44,
      "message": "ฉะนั้นอาจจะต้องรบกวนแจ้งนิดหนึ่งว่าช่วยรับสายด้วย "
    },
    {
      "message_id": 320,
      "agent_id": 25,
      "delay": 12.684,
      "onscreen_delay": 7.196,
      "typing_delay": 5.488,
      "typing_duration": 16.383,
      "wpm": 47,
      "message": "อันนี้ให้เป็นข้อมูลนะครับ แต่ตอนนี้น้องกำลังช่วยเรา"
    },
    {
      "message_id": 321,
      "agent_id": 23,
      "delay": 12.383,
      "onscreen_delay": 4.533,
      "typing_delay": 7.85,
      "typing_duration": 12.819,
      "wpm": 22,
      "message": "จัดแบ่งเป็น 2 กลุ่ม "
    },
    {
      "message_id": 322,
      "agent_id": 13,
      "delay": 8.818,
      "onscreen_delay": 4.731,
      "typing_delay": 4.087,
      "typing_duration": 11.264,
      "wpm": 36,
      "message": "ให้เกิดความชัดเจนนะครับ ว่า"
    },
    {
      "message_id": 323,
      "agent_id": 14,
      "delay": 7.264,
      "onscreen_delay": 3.419,
      "typing_delay": 3.845,
      "typing_duration": 15.986,
      "wpm": 36,
      "message": "กลุ่มไหนจะเป็นกลุ่ม 2 อาจจะนึกนิดหนึ่ง "
    },
    {
      "message_id": 324,
      "agent_id": 25,
      "delay": 11.985,
      "onscreen_delay": 7.358,
      "typing_delay": 4.627,
      "typing_duration": 9.524,
      "wpm": 39,
      "message": "แล้วติดต่อแล้ว ถัดมาก็คือ"
    },
    {
      "message_id": 325,
      "agent_id": 23,
      "delay": 7.977,
      "onscreen_delay": 3.33,
      "typing_delay": 4.647,
      "typing_duration": 17.832,
      "wpm": 30,
      "message": "ให้ลองเปิด Application แล้ว Login ดู "
    },
    {
      "message_id": 326,
      "agent_id": 13,
      "delay": 13.831,
      "onscreen_delay": 9.549,
      "typing_delay": 4.282,
      "typing_duration": 15.974,
      "wpm": 34,
      "message": "ว่า Login ได้หรือไม่ได้ ถ้าไม่ได้ให้"
    },
    {
      "message_id": 327,
      "agent_id": 14,
      "delay": 11.966,
      "onscreen_delay": 8.4,
      "typing_delay": 3.566,
      "typing_duration": 19,
      "wpm": 22,
      "message": "รีบแจ้ง Staff ให้รีบช่วยไปดู "
    },
    {
      "message_id": 328,
      "agent_id": 25,
      "delay": 14.998,
      "onscreen_delay": 9.981,
      "typing_delay": 5.017,
      "typing_duration": 14.896,
      "wpm": 42,
      "message": "ให้ท่านสามารถล็อคอินและสามารถเข้าใช้งานได้ "
    },
    {
      "message_id": 329,
      "agent_id": 23,
      "delay": 10.998,
      "onscreen_delay": 6.45,
      "typing_delay": 4.548,
      "typing_duration": 13.525,
      "wpm": 48,
      "message": "ก็จะมีแค่ 2 เรื่องนี้ที่จะมีการเตรียมตัวกัน "
    },
    {
      "message_id": 330,
      "agent_id": 13,
      "delay": 9.515,
      "onscreen_delay": 5.146,
      "typing_delay": 4.369,
      "typing_duration": 13.778,
      "wpm": 25,
      "message": "ช่วงรอเพื่อน ๆ ลองคิดดู "
    },
    {
      "message_id": 331,
      "agent_id": 14,
      "delay": 9.763,
      "onscreen_delay": 6.121,
      "typing_delay": 3.642,
      "typing_duration": 14.861,
      "wpm": 58,
      "message": "ว่าท่านจะติดต่อหาใครนะครับ เดี๋ยวอีก 10 นาที เราจะเริ่ม ๆ "
    },
    {
      "message_id": 332,
      "agent_id": 25,
      "delay": 10.86,
      "onscreen_delay": 5.564,
      "typing_delay": 5.296,
      "typing_duration": 15.366,
      "wpm": 43,
      "message": "ตอนนี้เราอยู่ในช่วงจัดกลุ่ม เดี๋ยวให้ทุกท่าน"
    },
    {
      "message_id": 333,
      "agent_id": 23,
      "delay": 11.365,
      "onscreen_delay": 7.082,
      "typing_delay": 4.283,
      "typing_duration": 9.882,
      "wpm": 43,
      "message": "เตรียมข้อมูลว่าจะเป็นอย่างไร "
    },
    {
      "message_id": 334,
      "agent_id": 13,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 335,
      "agent_id": 14,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 336,
      "agent_id": 25,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 337,
      "agent_id": 23,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 338,
      "agent_id": 13,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 339,
      "agent_id": 14,
      "delay": 17.8,
      "onscreen_delay": 0,
      "typing_delay": 17.8,
      "typing_duration": 17.8,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 340,
      "agent_id": 25,
      "delay": 13.798,
      "onscreen_delay": 2.624,
      "typing_delay": 11.174,
      "typing_duration": 13.576,
      "wpm": 7,
      "message": "เดี๋ยว"
    },
    {
      "message_id": 341,
      "agent_id": 23,
      "delay": 9.797,
      "onscreen_delay": 2.406,
      "typing_delay": 7.391,
      "typing_duration": 16.339,
      "wpm": 10,
      "message": "รบกวน staff "
    },
    {
      "message_id": 342,
      "agent_id": 13,
      "delay": 12.338,
      "onscreen_delay": 6.307,
      "typing_delay": 6.031,
      "typing_duration": 19.001,
      "wpm": 21,
      "message": "มาทางนี้หน่อยครับ Staff เด"
    },
    {
      "message_id": 343,
      "agent_id": 14,
      "delay": 14.999,
      "onscreen_delay": 9.405,
      "typing_delay": 5.594,
      "typing_duration": 11.737,
      "wpm": 15,
      "message": "3 ท่านนะครับ "
    },
    {
      "message_id": 344,
      "agent_id": 25,
      "delay": 10.999,
      "onscreen_delay": 2.69,
      "typing_delay": 8.309,
      "typing_duration": 8.309,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 345,
      "agent_id": 23,
      "delay": 8.511,
      "onscreen_delay": 0,
      "typing_delay": 8.511,
      "typing_duration": 12.983,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 346,
      "agent_id": 13,
      "delay": 8.983,
      "onscreen_delay": 3.784,
      "typing_delay": 5.199,
      "typing_duration": 15.431,
      "wpm": 38,
      "message": "เดี๋ยวเราจะแบ่ง Staff เป็น 3 ล่วนนะครับ "
    },
    {
      "message_id": 347,
      "agent_id": 14,
      "delay": 11.429,
      "onscreen_delay": 8.043,
      "typing_delay": 3.386,
      "typing_duration": 19.001,
      "wpm": 36,
      "message": "ส่วนที่ 1 ก็คือประจำกลุ่มที่ 1 1 คน กลุ่มที่ 2  "
    },
    {
      "message_id": 348,
      "agent_id": 25,
      "delay": 15.001,
      "onscreen_delay": 10.177,
      "typing_delay": 4.824,
      "typing_duration": 19.001,
      "wpm": 36,
      "message": "ถ้าใครติดปัญหาล็อคอินจะให้ staff วิ่งไปช่วยด๔ู"
    },
    {
      "message_id": 349,
      "agent_id": 23,
      "delay": 15,
      "onscreen_delay": 9.224,
      "typing_delay": 5.776,
      "typing_duration": 16.302,
      "wpm": 46,
      "message": "แล้วในแต่ละกลุ่มเราก็จะมีเจ้าหน้าที่ล่ามภาษามือของ "
    },
    {
      "message_id": 350,
      "agent_id": 13,
      "delay": 12.301,
      "onscreen_delay": 7.164,
      "typing_delay": 5.137,
      "typing_duration": 19,
      "wpm": 11,
      "message": "TTRS ช่วยเป็นล"
    },
    {
      "message_id": 351,
      "agent_id": 14,
      "delay": 14.998,
      "onscreen_delay": 11.395,
      "typing_delay": 3.603,
      "typing_duration": 17.82,
      "wpm": 43,
      "message": "เป็นล่ามประจำกลุ่มให้ด้วยนะครับ เดี๋ยวเราค่อย ๆ Run "
    },
    {
      "message_id": 352,
      "agent_id": 25,
      "delay": 13.819,
      "onscreen_delay": 5.23,
      "typing_delay": 8.589,
      "typing_duration": 8.589,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 353,
      "agent_id": 23,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 354,
      "agent_id": 13,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 355,
      "agent_id": 14,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 356,
      "agent_id": 25,
      "delay": 14.999,
      "onscreen_delay": 3.954,
      "typing_delay": 11.045,
      "typing_duration": 13.681,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 357,
      "agent_id": 23,
      "delay": 10.997,
      "onscreen_delay": 3.458,
      "typing_delay": 7.539,
      "typing_duration": 15.338,
      "wpm": 6,
      "message": "ตอนนี้"
    },
    {
      "message_id": 358,
      "agent_id": 13,
      "delay": 11.335,
      "onscreen_delay": 7.117,
      "typing_delay": 4.218,
      "typing_duration": 17.752,
      "wpm": 34,
      "message": "เราน่าจะพอจับกลุ่มกัน เข้าที่เข้าทางแล้ว "
    },
    {
      "message_id": 359,
      "agent_id": 14,
      "delay": 13.75,
      "onscreen_delay": 6,
      "typing_delay": 7.75,
      "typing_duration": 12.999,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 360,
      "agent_id": 25,
      "delay": 9.749,
      "onscreen_delay": 4.711,
      "typing_delay": 5.038,
      "typing_duration": 9.823,
      "wpm": 26,
      "message": "ตรงนี้แบ่งอย่างไร "
    },
    {
      "message_id": 361,
      "agent_id": 23,
      "delay": 9.765,
      "onscreen_delay": 0,
      "typing_delay": 9.765,
      "typing_duration": 9.765,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 362,
      "agent_id": 13,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 363,
      "agent_id": 14,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 364,
      "agent_id": 25,
      "delay": 15,
      "onscreen_delay": 6.683,
      "typing_delay": 8.317,
      "typing_duration": 8.317,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 365,
      "agent_id": 23,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 366,
      "agent_id": 13,
      "delay": 14.999,
      "onscreen_delay": 8.604,
      "typing_delay": 6.395,
      "typing_duration": 19,
      "wpm": 21,
      "message": "โอ.เค. เรากำลังเคลียร์โต๊ะ"
    },
    {
      "message_id": 367,
      "agent_id": 14,
      "delay": 14.998,
      "onscreen_delay": 11.392,
      "typing_delay": 3.606,
      "typing_duration": 17.327,
      "wpm": 30,
      "message": "เคลียร์โต๊ะนะครับ ตรงกลางจะเว้นว่าง "
    },
    {
      "message_id": 368,
      "agent_id": 25,
      "delay": 13.326,
      "onscreen_delay": 8.414,
      "typing_delay": 4.912,
      "typing_duration": 12.96,
      "wpm": 46,
      "message": "เราก็จะให้แต่ละท่านนั่งอยู่ซ้ายขวานะครับ "
    },
    {
      "message_id": 369,
      "agent_id": 23,
      "delay": 9.325,
      "onscreen_delay": 0.042,
      "typing_delay": 9.283,
      "typing_duration": 9.283,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 370,
      "agent_id": 13,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 371,
      "agent_id": 14,
      "delay": 15,
      "onscreen_delay": 7.36,
      "typing_delay": 7.64,
      "typing_duration": 13.387,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 372,
      "agent_id": 25,
      "delay": 10.998,
      "onscreen_delay": 5.755,
      "typing_delay": 5.243,
      "typing_duration": 18.532,
      "wpm": 51,
      "message": "ช่วงนี้มีใครติดปัญหาในการล็อคอินไหมครับ ใครยังล็อคอินไม่ได้บ้าง"
    },
    {
      "message_id": 373,
      "agent_id": 23,
      "delay": 14.531,
      "onscreen_delay": 8.644,
      "typing_delay": 5.887,
      "typing_duration": 11.687,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 374,
      "agent_id": 13,
      "delay": 10.529,
      "onscreen_delay": 5.908,
      "typing_delay": 4.621,
      "typing_duration": 9.876,
      "wpm": 24,
      "message": "ช่วยดูครับ Staff "
    },
    {
      "message_id": 375,
      "agent_id": 14,
      "delay": 6.528,
      "onscreen_delay": 2.956,
      "typing_delay": 3.572,
      "typing_duration": 19,
      "wpm": 50,
      "message": "ช่วยเราดูครับ ถ้าไม่ได้จะมี 2 ประเด็นนะครับ ประเด็นที่ 1 คือ Ac"
    },
    {
      "message_id": 376,
      "agent_id": 25,
      "delay": 14.999,
      "onscreen_delay": 9.622,
      "typing_delay": 5.377,
      "typing_duration": 11.005,
      "wpm": 31,
      "message": "กับอีกประเด็นหนึ่งก็คือ "
    },
    {
      "message_id": 377,
      "agent_id": 23,
      "delay": 10.999,
      "onscreen_delay": 6.199,
      "typing_delay": 4.8,
      "typing_duration": 16.788,
      "wpm": 31,
      "message": "ตัวมือถืออาจจะไม่รองรับ Application"
    },
    {
      "message_id": 378,
      "agent_id": 13,
      "delay": 12.775,
      "onscreen_delay": 8.187,
      "typing_delay": 4.588,
      "typing_duration": 15.804,
      "wpm": 47,
      "message": "เดี๋ยวเราจะช่วยเข้าไปดูนะครับ ว่าเกิดจากประเด็นไหน "
    },
    {
      "message_id": 379,
      "agent_id": 14,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 380,
      "agent_id": 25,
      "delay": 15,
      "onscreen_delay": 6.728,
      "typing_delay": 8.272,
      "typing_duration": 8.272,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 381,
      "agent_id": 23,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 382,
      "agent_id": 13,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 383,
      "agent_id": 14,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 384,
      "agent_id": 25,
      "delay": 15,
      "onscreen_delay": 6.607,
      "typing_delay": 8.393,
      "typing_duration": 8.393,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 385,
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      "delay": 15,
      "onscreen_delay": 6.562,
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      "message_id": 389,
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    {
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      "delay": 19.001,
      "onscreen_delay": 0,
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      "typing_duration": 19.001,
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    {
      "message_id": 398,
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      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 399,
      "agent_id": 14,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 400,
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      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
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    },
    {
      "message_id": 401,
      "agent_id": 23,
      "delay": 15.001,
      "onscreen_delay": 6.573,
      "typing_delay": 8.428,
      "typing_duration": 8.428,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 402,
      "agent_id": 13,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 403,
      "agent_id": 14,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 404,
      "agent_id": 25,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 405,
      "agent_id": 23,
      "delay": 15,
      "onscreen_delay": 6.862,
      "typing_delay": 8.138,
      "typing_duration": 8.138,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 406,
      "agent_id": 13,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 407,
      "agent_id": 14,
      "delay": 14.999,
      "onscreen_delay": 1.957,
      "typing_delay": 13.042,
      "typing_duration": 19.001,
      "wpm": 5,
      "message": "ปอครับ"
    },
    {
      "message_id": 408,
      "agent_id": 25,
      "delay": 15,
      "onscreen_delay": 7.424,
      "typing_delay": 7.576,
      "typing_duration": 12.334,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 409,
      "agent_id": 23,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 410,
      "agent_id": 13,
      "delay": 15.001,
      "onscreen_delay": 7.262,
      "typing_delay": 7.739,
      "typing_duration": 11.942,
      "wpm": 13,
      "message": "อ๋อ โอ.เค. "
    },
    {
      "message_id": 411,
      "agent_id": 14,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 412,
      "agent_id": 25,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 413,
      "agent_id": 23,
      "delay": 15.269,
      "onscreen_delay": 0,
      "typing_delay": 15.269,
      "typing_duration": 15.269,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 414,
      "agent_id": 13,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 415,
      "agent_id": 14,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 416,
      "agent_id": 25,
      "delay": 15.564,
      "onscreen_delay": 0,
      "typing_delay": 15.564,
      "typing_duration": 18.06,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 417,
      "agent_id": 23,
      "delay": 18.999,
      "onscreen_delay": 0,
      "typing_delay": 18.999,
      "typing_duration": 18.999,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 418,
      "agent_id": 13,
      "delay": 14.997,
      "onscreen_delay": 6.503,
      "typing_delay": 8.494,
      "typing_duration": 11.989,
      "wpm": 14,
      "message": "โอ.เค. ครับ "
    },
    {
      "message_id": 419,
      "agent_id": 14,
      "delay": 10.995,
      "onscreen_delay": 7.415,
      "typing_delay": 3.58,
      "typing_duration": 16.982,
      "wpm": 54,
      "message": "นอกจากไม่ได้ Register แล้วยังมีปัญหาว่าเรายังไม่ได้ต่อเน็ตกัน "
    },
    {
      "message_id": 420,
      "agent_id": 25,
      "delay": 12.981,
      "onscreen_delay": 8.605,
      "typing_delay": 4.376,
      "typing_duration": 17.664,
      "wpm": 27,
      "message": "รบกวนทุกท่านอาจจะ check internet "
    },
    {
      "message_id": 421,
      "agent_id": 23,
      "delay": 13.66,
      "onscreen_delay": 9.171,
      "typing_delay": 4.489,
      "typing_duration": 14.031,
      "wpm": 48,
      "message": "เบื้องต้นเราคิดว่าเน็ตโรงแรมถ้าใช้พร้อม ๆ กัน "
    },
    {
      "message_id": 422,
      "agent_id": 13,
      "delay": 10.028,
      "onscreen_delay": 5.279,
      "typing_delay": 4.749,
      "typing_duration": 12.498,
      "wpm": 22,
      "message": "น่าจะมีปัญหานะครับ "
    },
    {
      "message_id": 423,
      "agent_id": 14,
      "delay": 8.483,
      "onscreen_delay": 4.989,
      "typing_delay": 3.494,
      "typing_duration": 19,
      "wpm": 56,
      "message": "เน็ตโรงแรมถ้าใช้พร้อมกันนี่จะมีปัญหา ถ้าเป็นไปได้รบกวนใช้เน็ตมือถือท่าน"
    },
    {
      "message_id": 424,
      "agent_id": 25,
      "delay": 15,
      "onscreen_delay": 10.331,
      "typing_delay": 4.669,
      "typing_duration": 15.417,
      "wpm": 19,
      "message": "เป็น 3Gหรือ4G ไปก่อน"
    },
    {
      "message_id": 425,
      "agent_id": 23,
      "delay": 11.416,
      "onscreen_delay": 6.107,
      "typing_delay": 5.309,
      "typing_duration": 18.335,
      "wpm": 46,
      "message": "เพราะว่าปัญหาที่เคยแจ้งครับ ถ้าสมมติว่าอินเตอร์เน็ตไม่ดี "
    },
    {
      "message_id": 426,
      "agent_id": 13,
      "delay": 14.33,
      "onscreen_delay": 9.148,
      "typing_delay": 5.182,
      "typing_duration": 16.637,
      "wpm": 41,
      "message": "ตัวข้อความอาจจะไม่ขึ้นนะครับ หรือเราส่งข้อความ"
    },
    {
      "message_id": 427,
      "agent_id": 14,
      "delay": 12.636,
      "onscreen_delay": 8.646,
      "typing_delay": 3.99,
      "typing_duration": 12.367,
      "wpm": 27,
      "message": "ไปแล้วไม่ถึงล่ามนะครับ "
    },
    {
      "message_id": 428,
      "agent_id": 25,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 429,
      "agent_id": 23,
      "delay": 15,
      "onscreen_delay": 6.689,
      "typing_delay": 8.311,
      "typing_duration": 8.311,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 430,
      "agent_id": 13,
      "delay": 11,
      "onscreen_delay": 1.738,
      "typing_delay": 9.262,
      "typing_duration": 9.262,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 431,
      "agent_id": 14,
      "delay": 6.999,
      "onscreen_delay": 2.907,
      "typing_delay": 4.092,
      "typing_duration": 12.415,
      "wpm": 42,
      "message": "ทางทีมนี้ Login ได้หมดนะครับ ทีมแรก "
    },
    {
      "message_id": 432,
      "agent_id": 25,
      "delay": 8.413,
      "onscreen_delay": 0.164,
      "typing_delay": 8.249,
      "typing_duration": 8.249,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 433,
      "agent_id": 23,
      "delay": 6.474,
      "onscreen_delay": 0,
      "typing_delay": 6.474,
      "typing_duration": 11.155,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 434,
      "agent_id": 13,
      "delay": 7.152,
      "onscreen_delay": 2.343,
      "typing_delay": 4.809,
      "typing_duration": 14.919,
      "wpm": 30,
      "message": "อย่างนั้น เดี๋ยวกลุ่มนี้จะเป็น "
    },
    {
      "message_id": 435,
      "agent_id": 14,
      "delay": 10.917,
      "onscreen_delay": 6.514,
      "typing_delay": 4.403,
      "typing_duration": 14.015,
      "wpm": 67,
      "message": "Captioned นะครับ กลุ่มนี้จะทำ Captioned ก่อน แล้วกลุ่มนี้จะเป็น "
    },
    {
      "message_id": 436,
      "agent_id": 25,
      "delay": 10.014,
      "onscreen_delay": 3.901,
      "typing_delay": 6.113,
      "typing_duration": 8.841,
      "wpm": 27,
      "message": "Live Chat นะครับ "
    },
    {
      "message_id": 437,
      "agent_id": 23,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 438,
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      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
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    },
    {
      "message_id": 439,
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      "delay": 19,
      "onscreen_delay": 0,
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      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 440,
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      "delay": 14.998,
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      "typing_delay": 8.539,
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    },
    {
      "message_id": 441,
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      "delay": 10.993,
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    },
    {
      "message_id": 442,
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      "agent_id": 25,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 469,
      "agent_id": 23,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 470,
      "agent_id": 13,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 471,
      "agent_id": 14,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 472,
      "agent_id": 25,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 473,
      "agent_id": 23,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 474,
      "agent_id": 13,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 475,
      "agent_id": 14,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 476,
      "agent_id": 25,
      "delay": 14.999,
      "onscreen_delay": 1.976,
      "typing_delay": 13.023,
      "typing_duration": 13.023,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 477,
      "agent_id": 23,
      "delay": 10.998,
      "onscreen_delay": 1.73,
      "typing_delay": 9.268,
      "typing_duration": 9.268,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 478,
      "agent_id": 13,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 479,
      "agent_id": 14,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 480,
      "agent_id": 25,
      "delay": 14.999,
      "onscreen_delay": 1.915,
      "typing_delay": 13.084,
      "typing_duration": 16.306,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 481,
      "agent_id": 23,
      "delay": 12.301,
      "onscreen_delay": 2.417,
      "typing_delay": 9.884,
      "typing_duration": 11.744,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 482,
      "agent_id": 13,
      "delay": 8.299,
      "onscreen_delay": 3.038,
      "typing_delay": 5.261,
      "typing_duration": 9.886,
      "wpm": 23,
      "message": "เบื้องต้นนะครับ "
    },
    {
      "message_id": 483,
      "agent_id": 14,
      "delay": 5.883,
      "onscreen_delay": 1.842,
      "typing_delay": 4.041,
      "typing_duration": 17.42,
      "wpm": 48,
      "message": "ย้ำอีกครั้งนะครับ User เป็นหมายเลขประจำตัวนะครับ 13 หลัก "
    },
    {
      "message_id": 484,
      "agent_id": 25,
      "delay": 13.419,
      "onscreen_delay": 6.11,
      "typing_delay": 7.309,
      "typing_duration": 10.318,
      "wpm": 12,
      "message": "password "
    },
    {
      "message_id": 485,
      "agent_id": 23,
      "delay": 9.418,
      "onscreen_delay": 5.144,
      "typing_delay": 4.274,
      "typing_duration": 11.713,
      "wpm": 26,
      "message": "เป็นวัน เดือน ปีเกิด "
    },
    {
      "message_id": 486,
      "agent_id": 13,
      "delay": 7.703,
      "onscreen_delay": 3.561,
      "typing_delay": 4.142,
      "typing_duration": 14.518,
      "wpm": 35,
      "message": "นะครับ เป็นวัน เดือน ปีเกิด นะครับ "
    },
    {
      "message_id": 487,
      "agent_id": 14,
      "delay": 10.501,
      "onscreen_delay": 7.033,
      "typing_delay": 3.468,
      "typing_duration": 15.813,
      "wpm": 36,
      "message": "เดือนนี่เป็น พ.ศ ไม่ใช่ ค.ศ. อย่างเช่น"
    },
    {
      "message_id": 488,
      "agent_id": 25,
      "delay": 11.813,
      "onscreen_delay": 6.651,
      "typing_delay": 5.162,
      "typing_duration": 14.512,
      "wpm": 33,
      "message": "วันเดือนปีเกิด 20 พฤศจิกายน 2522"
    },
    {
      "message_id": 489,
      "agent_id": 23,
      "delay": 10.511,
      "onscreen_delay": 5.498,
      "typing_delay": 5.013,
      "typing_duration": 14.269,
      "wpm": 26,
      "message": "ก็จะกรอกเป็น 20 11 แล้วก็ "
    },
    {
      "message_id": 490,
      "agent_id": 13,
      "delay": 10.268,
      "onscreen_delay": 5.573,
      "typing_delay": 4.695,
      "typing_duration": 9.636,
      "wpm": 17,
      "message": "2522 นะครับ "
    },
    {
      "message_id": 491,
      "agent_id": 14,
      "delay": 6.267,
      "onscreen_delay": 2.017,
      "typing_delay": 4.25,
      "typing_duration": 13.116,
      "wpm": 41,
      "message": "ท่านไหนที่ไม่ได้นี่อาจจะลองนะครับว่า"
    },
    {
      "message_id": 492,
      "agent_id": 25,
      "delay": 9.115,
      "onscreen_delay": 3.692,
      "typing_delay": 5.423,
      "typing_duration": 17.294,
      "wpm": 30,
      "message": "กรอก user กับ password ผิดหรือเปล่า"
    },
    {
      "message_id": 493,
      "agent_id": 23,
      "delay": 13.292,
      "onscreen_delay": 7.461,
      "typing_delay": 5.831,
      "typing_duration": 13.719,
      "wpm": 31,
      "message": "บางท่านอาจจะกรอกเป็น ค.ศ. ไป "
    },
    {
      "message_id": 494,
      "agent_id": 13,
      "delay": 9.718,
      "onscreen_delay": 5.177,
      "typing_delay": 4.541,
      "typing_duration": 18.197,
      "wpm": 35,
      "message": "อันนี้ไม่ถูกต้องนะครับ ให้ท่านกรอกเป็น ค.ศ. "
    },
    {
      "message_id": 495,
      "agent_id": 14,
      "delay": 14.196,
      "onscreen_delay": 5.581,
      "typing_delay": 8.615,
      "typing_duration": 8.615,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 496,
      "agent_id": 25,
      "delay": 10.196,
      "onscreen_delay": 0.916,
      "typing_delay": 9.28,
      "typing_duration": 9.28,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 497,
      "agent_id": 23,
      "delay": 14.525,
      "onscreen_delay": 0,
      "typing_delay": 14.525,
      "typing_duration": 14.525,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 498,
      "agent_id": 13,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 499,
      "agent_id": 14,
      "delay": 19.01,
      "onscreen_delay": 0,
      "typing_delay": 19.01,
      "typing_duration": 19.01,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 500,
      "agent_id": 25,
      "delay": 15.005,
      "onscreen_delay": 6.725,
      "typing_delay": 8.28,
      "typing_duration": 8.28,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 501,
      "agent_id": 23,
      "delay": 11.003,
      "onscreen_delay": 4.776,
      "typing_delay": 6.227,
      "typing_duration": 16.459,
      "wpm": 29,
      "message": "สำหรับท่านที่มีปัญหาเรื่อง Login "
    },
    {
      "message_id": 502,
      "agent_id": 13,
      "delay": 12.457,
      "onscreen_delay": 7.681,
      "typing_delay": 4.776,
      "typing_duration": 14.059,
      "wpm": 35,
      "message": "เราจะมีโต๊ะอยู่ด้านหลังนะครับ เรา"
    },
    {
      "message_id": 503,
      "agent_id": 14,
      "delay": 10.058,
      "onscreen_delay": 6.423,
      "typing_delay": 3.635,
      "typing_duration": 18.305,
      "wpm": 58,
      "message": "จะมีเจ้าหน้าที่ช่วยจัดการนะครับ เพื่อไม่ให้เสียเวลา เดี๋ยวผมจะ workshop"
    },
    {
      "message_id": 504,
      "agent_id": 25,
      "delay": 14.305,
      "onscreen_delay": 9.72,
      "typing_delay": 4.585,
      "typing_duration": 13.618,
      "wpm": 47,
      "message": "สำหรับท่านที่ได้แล้วรบกวนช่วยมานั่งประจำที่ "
    },
    {
      "message_id": 505,
      "agent_id": 23,
      "delay": 10.304,
      "onscreen_delay": 5.201,
      "typing_delay": 5.103,
      "typing_duration": 13.352,
      "wpm": 18,
      "message": "เดี๋ยวเราจะเริ่ม "
    },
    {
      "message_id": 506,
      "agent_id": 13,
      "delay": 9.352,
      "onscreen_delay": 3.699,
      "typing_delay": 5.653,
      "typing_duration": 12.751,
      "wpm": 19,
      "message": "Workshop กันแล้ว "
    },
    {
      "message_id": 507,
      "agent_id": 14,
      "delay": 9.55,
      "onscreen_delay": 0,
      "typing_delay": 9.55,
      "typing_duration": 9.55,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 508,
      "agent_id": 25,
      "delay": 8.369,
      "onscreen_delay": 0,
      "typing_delay": 8.369,
      "typing_duration": 8.369,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 509,
      "agent_id": 23,
      "delay": 7.305,
      "onscreen_delay": 0,
      "typing_delay": 7.305,
      "typing_duration": 17.1,
      "wpm": 15,
      "message": "ถ้าเช่นนั้นเดี๋ยว "
    },
    {
      "message_id": 510,
      "agent_id": 13,
      "delay": 13.096,
      "onscreen_delay": 8.585,
      "typing_delay": 4.511,
      "typing_duration": 17.27,
      "wpm": 14,
      "message": "เชิญกับโป๊ยเซียน "
    },
    {
      "message_id": 511,
      "agent_id": 14,
      "delay": 13.269,
      "onscreen_delay": 8.473,
      "typing_delay": 4.796,
      "typing_duration": 12.895,
      "wpm": 36,
      "message": "แล้วก็ขอล่ามประจำกลุ่มเลยนะครับ "
    },
    {
      "message_id": 512,
      "agent_id": 25,
      "delay": 9.267,
      "onscreen_delay": 4.518,
      "typing_delay": 4.749,
      "typing_duration": 13.783,
      "wpm": 37,
      "message": "เดี๋ยวเราจะเริ่มไล่ทำทีละโต๊นะครับ "
    },
    {
      "message_id": 513,
      "agent_id": 23,
      "delay": 9.782,
      "onscreen_delay": 3.758,
      "typing_delay": 6.024,
      "typing_duration": 17.668,
      "wpm": 23,
      "message": "เริ่มทำทีละ 3 คนพร้อม ๆ กัน "
    },
    {
      "message_id": 514,
      "agent_id": 13,
      "delay": 13.653,
      "onscreen_delay": 8.736,
      "typing_delay": 4.917,
      "typing_duration": 15.356,
      "wpm": 33,
      "message": "นะครับ 3 คนพร้อม ๆ กัน เพราะตอนนี้"
    },
    {
      "message_id": 515,
      "agent_id": 14,
      "delay": 11.356,
      "onscreen_delay": 7.869,
      "typing_delay": 3.487,
      "typing_duration": 12.494,
      "wpm": 44,
      "message": "เรามีเจ้าหน้าที่รับสายได้พร้อมกันอยู่ "
    },
    {
      "message_id": 516,
      "agent_id": 25,
      "delay": 8.489,
      "onscreen_delay": 3.683,
      "typing_delay": 4.806,
      "typing_duration": 12.762,
      "wpm": 43,
      "message": "ถ้าเบื้องต้นมีสายจริงเข้าก็อาจจะรอคิว"
    },
    {
      "message_id": 517,
      "agent_id": 23,
      "delay": 8.761,
      "onscreen_delay": 0.983,
      "typing_delay": 7.778,
      "typing_duration": 17.161,
      "wpm": 15,
      "message": "ถ้าเช่นนั้นเดี๋ยว"
    },
    {
      "message_id": 518,
      "agent_id": 13,
      "delay": 13.16,
      "onscreen_delay": 8.366,
      "typing_delay": 4.794,
      "typing_duration": 13.389,
      "wpm": 24,
      "message": "ให้เริ่มต้นได้เลยครับ "
    },
    {
      "message_id": 519,
      "agent_id": 14,
      "delay": 10.237,
      "onscreen_delay": 0,
      "typing_delay": 10.237,
      "typing_duration": 10.237,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 520,
      "agent_id": 25,
      "delay": 6.237,
      "onscreen_delay": 1.272,
      "typing_delay": 4.965,
      "typing_duration": 12.878,
      "wpm": 34,
      "message": "ถ้าใครจะลองเล่นโทรเองนอกเหนือ"
    },
    {
      "message_id": 521,
      "agent_id": 23,
      "delay": 8.877,
      "onscreen_delay": 3.777,
      "typing_delay": 5.1,
      "typing_duration": 15.483,
      "wpm": 5,
      "message": "อาจจะ"
    },
    {
      "message_id": 522,
      "agent_id": 13,
      "delay": 11.481,
      "onscreen_delay": 6.456,
      "typing_delay": 5.025,
      "typing_duration": 15.951,
      "wpm": 38,
      "message": "ถ้าทำเสร็จแล้ว เรียบร้อยแล้ว โอ.เค. ครับ "
    },
    {
      "message_id": 523,
      "agent_id": 14,
      "delay": 11.951,
      "onscreen_delay": 7.344,
      "typing_delay": 4.607,
      "typing_duration": 15.068,
      "wpm": 45,
      "message": "ถ้าทำเสร็จแล้วก็ข้ามครับ จะได้ให้คนอื่นได้ลอง "
    },
    {
      "message_id": 524,
      "agent_id": 25,
      "delay": 11.067,
      "onscreen_delay": 5.955,
      "typing_delay": 5.112,
      "typing_duration": 12.642,
      "wpm": 30,
      "message": "เพราะว่าถ้าพร้อมกันเยอะ ๆ "
    },
    {
      "message_id": 525,
      "agent_id": 23,
      "delay": 8.64,
      "onscreen_delay": 2.382,
      "typing_delay": 6.258,
      "typing_duration": 10.429,
      "wpm": 26,
      "message": "บางท่านจะเป็นรอคิว "
    },
    {
      "message_id": 526,
      "agent_id": 13,
      "delay": 6.429,
      "onscreen_delay": 1.195,
      "typing_delay": 5.234,
      "typing_duration": 14.669,
      "wpm": 31,
      "message": "อย่างนั้น 3 คนนี้เรียบร้อยครับ "
    },
    {
      "message_id": 527,
      "agent_id": 14,
      "delay": 10.668,
      "onscreen_delay": 6.959,
      "typing_delay": 3.709,
      "typing_duration": 14.086,
      "wpm": 36,
      "message": "3 คนถัดมาครับ Captioned ลองโทรครับ "
    },
    {
      "message_id": 528,
      "agent_id": 25,
      "delay": 10.086,
      "onscreen_delay": 1.83,
      "typing_delay": 8.256,
      "typing_duration": 8.256,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 529,
      "agent_id": 23,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 530,
      "agent_id": 13,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 531,
      "agent_id": 14,
      "delay": 15,
      "onscreen_delay": 5.129,
      "typing_delay": 9.871,
      "typing_duration": 9.871,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 532,
      "agent_id": 25,
      "delay": 10.996,
      "onscreen_delay": 2.783,
      "typing_delay": 8.213,
      "typing_duration": 8.213,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 533,
      "agent_id": 23,
      "delay": 7.619,
      "onscreen_delay": 0,
      "typing_delay": 7.619,
      "typing_duration": 11.345,
      "wpm": 15,
      "message": "พร้อมกันเลย "
    },
    {
      "message_id": 534,
      "agent_id": 13,
      "delay": 7.344,
      "onscreen_delay": 1.557,
      "typing_delay": 5.787,
      "typing_duration": 10.126,
      "wpm": 25,
      "message": "ใช้ได้ 3 พร้อมกัน "
    },
    {
      "message_id": 535,
      "agent_id": 14,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 536,
      "agent_id": 25,
      "delay": 15,
      "onscreen_delay": 6.742,
      "typing_delay": 8.258,
      "typing_duration": 8.258,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 537,
      "agent_id": 23,
      "delay": 10.998,
      "onscreen_delay": 1.787,
      "typing_delay": 9.211,
      "typing_duration": 12.837,
      "wpm": 12,
      "message": "โทรเลยครับ "
    },
    {
      "message_id": 538,
      "agent_id": 13,
      "delay": 8.835,
      "onscreen_delay": 0.586,
      "typing_delay": 8.249,
      "typing_duration": 8.249,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 539,
      "agent_id": 14,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 540,
      "agent_id": 25,
      "delay": 15.002,
      "onscreen_delay": 2.287,
      "typing_delay": 12.715,
      "typing_duration": 12.715,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 541,
      "agent_id": 23,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 542,
      "agent_id": 13,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 543,
      "agent_id": 14,
      "delay": 15,
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      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 811,
      "agent_id": 14,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 812,
      "agent_id": 25,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 813,
      "agent_id": 23,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 814,
      "agent_id": 13,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 815,
      "agent_id": 14,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 816,
      "agent_id": 25,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 817,
      "agent_id": 23,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 818,
      "agent_id": 13,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 819,
      "agent_id": 14,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 820,
      "agent_id": 25,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 821,
      "agent_id": 23,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 822,
      "agent_id": 13,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 823,
      "agent_id": 14,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 824,
      "agent_id": 25,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 825,
      "agent_id": 23,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 826,
      "agent_id": 13,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 827,
      "agent_id": 14,
      "delay": 19.005,
      "onscreen_delay": 0,
      "typing_delay": 19.005,
      "typing_duration": 19.005,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 828,
      "agent_id": 25,
      "delay": 16.428,
      "onscreen_delay": 0,
      "typing_delay": 16.428,
      "typing_duration": 16.428,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 829,
      "agent_id": 23,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 830,
      "agent_id": 13,
      "delay": 14.999,
      "onscreen_delay": 9.639,
      "typing_delay": 5.36,
      "typing_duration": 15.34,
      "wpm": 27,
      "message": "ฝั่งนี้จะใกล้เสร็จแล้วนะครับ "
    },
    {
      "message_id": 831,
      "agent_id": 14,
      "delay": 11.339,
      "onscreen_delay": 7.996,
      "typing_delay": 3.343,
      "typing_duration": 17.668,
      "wpm": 49,
      "message": "อย่างนั้นเดี๋ยวสลับด้านกันนะครับ ให้ฝั่งนี้มาใช้ Captioned "
    },
    {
      "message_id": 832,
      "agent_id": 25,
      "delay": 13.666,
      "onscreen_delay": 9.023,
      "typing_delay": 4.643,
      "typing_duration": 14.707,
      "wpm": 39,
      "message": "แล้วก็ฝั่งนี้ลองใช้เป็น Live Chat ครับ"
    },
    {
      "message_id": 833,
      "agent_id": 23,
      "delay": 10.707,
      "onscreen_delay": 2.41,
      "typing_delay": 8.297,
      "typing_duration": 8.297,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 834,
      "agent_id": 13,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 835,
      "agent_id": 14,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 836,
      "agent_id": 25,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 837,
      "agent_id": 23,
      "delay": 14.997,
      "onscreen_delay": 0.603,
      "typing_delay": 14.394,
      "typing_duration": 14.394,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 838,
      "agent_id": 13,
      "delay": 10.995,
      "onscreen_delay": 0.282,
      "typing_delay": 10.713,
      "typing_duration": 11.438,
      "wpm": 5,
      "message": "ครับ "
    },
    {
      "message_id": 839,
      "agent_id": 14,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 840,
      "agent_id": 25,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 841,
      "agent_id": 23,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 842,
      "agent_id": 13,
      "delay": 14.997,
      "onscreen_delay": 3.563,
      "typing_delay": 11.434,
      "typing_duration": 12.615,
      "wpm": 5,
      "message": "ครับ "
    },
    {
      "message_id": 843,
      "agent_id": 14,
      "delay": 10.995,
      "onscreen_delay": 6.261,
      "typing_delay": 4.734,
      "typing_duration": 17.512,
      "wpm": 42,
      "message": "TV กำลังทำให้อยู่ครับ ตอนนี้กำลังคุยกับ กสทช. ไว้ "
    },
    {
      "message_id": 844,
      "agent_id": 25,
      "delay": 13.51,
      "onscreen_delay": 6.911,
      "typing_delay": 6.599,
      "typing_duration": 13.356,
      "wpm": 31,
      "message": "ฝั่งทีวีจะเป็นอีกบริการหนึ่ง "
    },
    {
      "message_id": 845,
      "agent_id": 23,
      "delay": 9.509,
      "onscreen_delay": 4.968,
      "typing_delay": 4.541,
      "typing_duration": 14.204,
      "wpm": 23,
      "message": "ซึ่งอันนั้นเขาสนับสนุน "
    },
    {
      "message_id": 846,
      "agent_id": 13,
      "delay": 10.204,
      "onscreen_delay": 3.532,
      "typing_delay": 6.672,
      "typing_duration": 11.834,
      "wpm": 6,
      "message": "ใช่ ๆ "
    },
    {
      "message_id": 847,
      "agent_id": 14,
      "delay": 7.833,
      "onscreen_delay": 4.293,
      "typing_delay": 3.54,
      "typing_duration": 12.282,
      "wpm": 43,
      "message": "จะมี Text ขึ้นสดให้ครับ TV จะมีครับ "
    },
    {
      "message_id": 848,
      "agent_id": 25,
      "delay": 8.281,
      "onscreen_delay": 2.743,
      "typing_delay": 5.538,
      "typing_duration": 10.323,
      "wpm": 38,
      "message": "ตามกฎหมายจะบังคับให้มีครับ "
    },
    {
      "message_id": 849,
      "agent_id": 23,
      "delay": 6.401,
      "onscreen_delay": 0,
      "typing_delay": 6.401,
      "typing_duration": 10.376,
      "wpm": 23,
      "message": "อาจจะค่อย ๆ มีไป "
    },
    {
      "message_id": 850,
      "agent_id": 13,
      "delay": 7.174,
      "onscreen_delay": 0,
      "typing_delay": 7.174,
      "typing_duration": 11.735,
      "wpm": 5,
      "message": "ครับ "
    },
    {
      "message_id": 851,
      "agent_id": 14,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 852,
      "agent_id": 25,
      "delay": 14.999,
      "onscreen_delay": 5.543,
      "typing_delay": 9.456,
      "typing_duration": 9.456,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 853,
      "agent_id": 23,
      "delay": 13.396,
      "onscreen_delay": 0,
      "typing_delay": 13.396,
      "typing_duration": 13.396,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 854,
      "agent_id": 13,
      "delay": 9.395,
      "onscreen_delay": 3.609,
      "typing_delay": 5.786,
      "typing_duration": 12.859,
      "wpm": 23,
      "message": "ครับ ครับ ขอบคุณครับ "
    },
    {
      "message_id": 855,
      "agent_id": 14,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 856,
      "agent_id": 25,
      "delay": 14.991,
      "onscreen_delay": 6.558,
      "typing_delay": 8.433,
      "typing_duration": 8.433,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 857,
      "agent_id": 23,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 858,
      "agent_id": 13,
      "delay": 15.001,
      "onscreen_delay": 8.199,
      "typing_delay": 6.802,
      "typing_duration": 9.214,
      "wpm": 21,
      "message": "ขอบคุณมากครับ "
    },
    {
      "message_id": 859,
      "agent_id": 14,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 860,
      "agent_id": 25,
      "delay": 16.466,
      "onscreen_delay": 0,
      "typing_delay": 16.466,
      "typing_duration": 16.466,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 861,
      "agent_id": 23,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 862,
      "agent_id": 13,
      "delay": 15.001,
      "onscreen_delay": 9.597,
      "typing_delay": 5.404,
      "typing_duration": 19,
      "wpm": 16,
      "message": "ใช้ Captioned ได้เลย "
    },
    {
      "message_id": 863,
      "agent_id": 14,
      "delay": 14.999,
      "onscreen_delay": 10.731,
      "typing_delay": 4.268,
      "typing_duration": 9.767,
      "wpm": 41,
      "message": "ทางนี้ Captioned ได้เลยครับ "
    },
    {
      "message_id": 864,
      "agent_id": 25,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 865,
      "agent_id": 23,
      "delay": 15.002,
      "onscreen_delay": 4.79,
      "typing_delay": 10.212,
      "typing_duration": 10.212,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 866,
      "agent_id": 13,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 867,
      "agent_id": 14,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 868,
      "agent_id": 25,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 869,
      "agent_id": 23,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 870,
      "agent_id": 13,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 871,
      "agent_id": 14,
      "delay": 14.998,
      "onscreen_delay": 9.765,
      "typing_delay": 5.233,
      "typing_duration": 19.001,
      "wpm": 44,
      "message": "สลับกลุ่มแล้ว ตอนนี้กลุ่มนี้มาทำ Live Chat แล้ว กลุ่มนี้"
    },
    {
      "message_id": 872,
      "agent_id": 25,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 873,
      "agent_id": 23,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 874,
      "agent_id": 13,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 875,
      "agent_id": 14,
      "delay": 15.003,
      "onscreen_delay": 6.293,
      "typing_delay": 8.71,
      "typing_duration": 8.71,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 876,
      "agent_id": 25,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 877,
      "agent_id": 23,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 878,
      "agent_id": 13,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 879,
      "agent_id": 14,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 880,
      "agent_id": 25,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 881,
      "agent_id": 23,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 882,
      "agent_id": 13,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 883,
      "agent_id": 14,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 884,
      "agent_id": 25,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 885,
      "agent_id": 23,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 886,
      "agent_id": 13,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 887,
      "agent_id": 14,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 888,
      "agent_id": 25,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 889,
      "agent_id": 23,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 890,
      "agent_id": 13,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 891,
      "agent_id": 14,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 892,
      "agent_id": 25,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 893,
      "agent_id": 23,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 894,
      "agent_id": 13,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 895,
      "agent_id": 14,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 896,
      "agent_id": 25,
      "delay": 14.999,
      "onscreen_delay": 1.601,
      "typing_delay": 13.398,
      "typing_duration": 13.398,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 897,
      "agent_id": 23,
      "delay": 10.997,
      "onscreen_delay": 2.341,
      "typing_delay": 8.656,
      "typing_duration": 13.523,
      "wpm": 18,
      "message": "ตอนนี้ใช่ไหมครับ "
    },
    {
      "message_id": 898,
      "agent_id": 13,
      "delay": 9.519,
      "onscreen_delay": 4.797,
      "typing_delay": 4.722,
      "typing_duration": 10.327,
      "wpm": 6,
      "message": "กรณี"
    },
    {
      "message_id": 899,
      "agent_id": 14,
      "delay": 6.323,
      "onscreen_delay": 2.971,
      "typing_delay": 3.352,
      "typing_duration": 16.715,
      "wpm": 46,
      "message": "ที่โทรไป Call Center แล้วต้องกดหมายเลขต่อ เข้าใจว่า"
    },
    {
      "message_id": 900,
      "agent_id": 25,
      "delay": 12.714,
      "onscreen_delay": 7.411,
      "typing_delay": 5.303,
      "typing_duration": 8.338,
      "wpm": 32,
      "message": "น่าจะยังไม่ได้ครับ "
    },
    {
      "message_id": 901,
      "agent_id": 23,
      "delay": 8.713,
      "onscreen_delay": 3.52,
      "typing_delay": 5.193,
      "typing_duration": 15.192,
      "wpm": 33,
      "message": "เพราะว่าเหมือนเราโทรเข้าไปที่ระบบ "
    },
    {
      "message_id": 902,
      "agent_id": 13,
      "delay": 11.191,
      "onscreen_delay": 5.355,
      "typing_delay": 5.836,
      "typing_duration": 11.454,
      "wpm": 10,
      "message": "IVR ครับ "
    },
    {
      "message_id": 903,
      "agent_id": 14,
      "delay": 7.453,
      "onscreen_delay": 4.055,
      "typing_delay": 3.398,
      "typing_duration": 10.75,
      "wpm": 46,
      "message": "เจ้าหน้าที่เขาไม่สามารถจะกดแทนได้ "
    },
    {
      "message_id": 904,
      "agent_id": 25,
      "delay": 10.095,
      "onscreen_delay": 0,
      "typing_delay": 10.095,
      "typing_duration": 10.095,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 905,
      "agent_id": 23,
      "delay": 6.935,
      "onscreen_delay": 0,
      "typing_delay": 6.935,
      "typing_duration": 14.76,
      "wpm": 5,
      "message": "ทีนี้ "
    },
    {
      "message_id": 906,
      "agent_id": 13,
      "delay": 10.759,
      "onscreen_delay": 6.523,
      "typing_delay": 4.236,
      "typing_duration": 13.037,
      "wpm": 38,
      "message": "เดี๋ยวอันนี้จะรับไปลองดูให้นะครับ "
    },
    {
      "message_id": 907,
      "agent_id": 14,
      "delay": 9.036,
      "onscreen_delay": 5.324,
      "typing_delay": 3.712,
      "typing_duration": 19.015,
      "wpm": 40,
      "message": "ว่า ถ้ากรณีโทรไป Captioned นี่ แล้ว IVR จะทำอย่างๆร "
    },
    {
      "message_id": 908,
      "agent_id": 25,
      "delay": 15.013,
      "onscreen_delay": 9.951,
      "typing_delay": 5.062,
      "typing_duration": 14.253,
      "wpm": 42,
      "message": "เหตุผลที่เรายังไม่ให้ใช้เบอร์ที่เป็น IVR "
    },
    {
      "message_id": 909,
      "agent_id": 23,
      "delay": 11.013,
      "onscreen_delay": 6.778,
      "typing_delay": 4.235,
      "typing_duration": 13.844,
      "wpm": 49,
      "message": "เพราะว่าเหมือนกับว่าเวลาที่เจ้าหน้าที่ถอดความ "
    },
    {
      "message_id": 910,
      "agent_id": 13,
      "delay": 9.843,
      "onscreen_delay": 4.285,
      "typing_delay": 5.558,
      "typing_duration": 14.729,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 911,
      "agent_id": 14,
      "delay": 10.728,
      "onscreen_delay": 6.802,
      "typing_delay": 3.926,
      "typing_duration": 17.273,
      "wpm": 41,
      "message": "โทรไปที่ Call Center ที่มีระบบโทรศัพท์อัตโนมัติ "
    },
    {
      "message_id": 912,
      "agent_id": 25,
      "delay": 13.272,
      "onscreen_delay": 7.044,
      "typing_delay": 6.228,
      "typing_duration": 14.185,
      "wpm": 32,
      "message": "นึกออกใช่ไหมครับ เวลาโทรเข้าไป"
    },
    {
      "message_id": 913,
      "agent_id": 23,
      "delay": 10.185,
      "onscreen_delay": 6.19,
      "typing_delay": 3.995,
      "typing_duration": 17.967,
      "wpm": 47,
      "message": "ก็จะเป็นกด 1 เพื่อไปเรื่องบริการนี้ กด 2 จะเป็นบริการนี้ "
    },
    {
      "message_id": 914,
      "agent_id": 13,
      "delay": 13.967,
      "onscreen_delay": 8.8,
      "typing_delay": 5.167,
      "typing_duration": 12.808,
      "wpm": 21,
      "message": "ซึ่งเจ้าหน้าที่นี่ "
    },
    {
      "message_id": 915,
      "agent_id": 14,
      "delay": 9.966,
      "onscreen_delay": 6.563,
      "typing_delay": 3.403,
      "typing_duration": 17.492,
      "wpm": 43,
      "message": "เขาอาจจะพิมพ์ไม่ทันแล้วมันจะพิมพ์หลายรอบ เบื้องต้น"
    },
    {
      "message_id": 916,
      "agent_id": 25,
      "delay": 13.492,
      "onscreen_delay": 9.229,
      "typing_delay": 4.263,
      "typing_duration": 11.879,
      "wpm": 19,
      "message": "สำหรับเรา ทีนี้"
    },
    {
      "message_id": 917,
      "agent_id": 23,
      "delay": 9.484,
      "onscreen_delay": 4.925,
      "typing_delay": 4.559,
      "typing_duration": 12.278,
      "wpm": 29,
      "message": "เบื้องต้นตอนนี้ที่เรามอง"
    },
    {
      "message_id": 918,
      "agent_id": 13,
      "delay": 8.277,
      "onscreen_delay": 3.667,
      "typing_delay": 4.61,
      "typing_duration": 15.683,
      "wpm": 21,
      "message": "เอาไว้ครับ เราพยายามจะ"
    },
    {
      "message_id": 919,
      "agent_id": 14,
      "delay": 11.681,
      "onscreen_delay": 7.926,
      "typing_delay": 3.755,
      "typing_duration": 15.116,
      "wpm": 32,
      "message": "ทำเรื่องของขอเบอร์รัฐ หมายถึงว่า "
    },
    {
      "message_id": 920,
      "agent_id": 25,
      "delay": 11.115,
      "onscreen_delay": 5.472,
      "typing_delay": 5.643,
      "typing_duration": 16.37,
      "wpm": 44,
      "message": "ถ้าโทรเข้ามาเราสามารถโทรเข้าไปหา operator ให้เลย"
    },
    {
      "message_id": 921,
      "agent_id": 23,
      "delay": 12.37,
      "onscreen_delay": 6.721,
      "typing_delay": 5.649,
      "typing_duration": 9.427,
      "wpm": 16,
      "message": "โดยตรงครับ "
    },
    {
      "message_id": 922,
      "agent_id": 13,
      "delay": 8.37,
      "onscreen_delay": 0.983,
      "typing_delay": 7.387,
      "typing_duration": 8.978,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 923,
      "agent_id": 14,
      "delay": 4.977,
      "onscreen_delay": 1.441,
      "typing_delay": 3.536,
      "typing_duration": 17.395,
      "wpm": 52,
      "message": "ถ้าเป็นของ TTRS เอง ที่เป็นบริการอื่นเข้ามา ก็ลักษณะเดียวกัน "
    },
    {
      "message_id": 924,
      "agent_id": 25,
      "delay": 13.394,
      "onscreen_delay": 8.48,
      "typing_delay": 4.914,
      "typing_duration": 14.281,
      "wpm": 30,
      "message": "ก็คือโทรไปบอกล่าม แล้วล่ามเขา"
    },
    {
      "message_id": 925,
      "agent_id": 23,
      "delay": 10.28,
      "onscreen_delay": 4.825,
      "typing_delay": 5.455,
      "typing_duration": 11.623,
      "wpm": 30,
      "message": "ก็จะพยายามโทรให้จนเจอคน "
    },
    {
      "message_id": 926,
      "agent_id": 13,
      "delay": 7.621,
      "onscreen_delay": 2.453,
      "typing_delay": 5.168,
      "typing_duration": 12.333,
      "wpm": 35,
      "message": "แต่ว่าอันนั้นล่ามเป็นคนจัดการ "
    },
    {
      "message_id": 927,
      "agent_id": 14,
      "delay": 8.328,
      "onscreen_delay": 2.578,
      "typing_delay": 5.75,
      "typing_duration": 13.76,
      "wpm": 46,
      "message": "แต่พอเป็นบริการของ Captioned นี่ Captioned "
    },
    {
      "message_id": 928,
      "agent_id": 25,
      "delay": 9.751,
      "onscreen_delay": 4.599,
      "typing_delay": 5.152,
      "typing_duration": 8.599,
      "wpm": 24,
      "message": "ไม่สามารถทำได้ "
    },
    {
      "message_id": 929,
      "agent_id": 23,
      "delay": 7.087,
      "onscreen_delay": 0,
      "typing_delay": 7.087,
      "typing_duration": 9.645,
      "wpm": 16,
      "message": "อันนี้ครับ "
    },
    {
      "message_id": 930,
      "agent_id": 13,
      "delay": 9.861,
      "onscreen_delay": 0,
      "typing_delay": 9.861,
      "typing_duration": 9.861,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 931,
      "agent_id": 14,
      "delay": 9.236,
      "onscreen_delay": 0,
      "typing_delay": 9.236,
      "typing_duration": 9.236,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 932,
      "agent_id": 25,
      "delay": 8.235,
      "onscreen_delay": 0,
      "typing_delay": 8.235,
      "typing_duration": 8.235,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 933,
      "agent_id": 23,
      "delay": 9,
      "onscreen_delay": 0,
      "typing_delay": 9,
      "typing_duration": 9,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 934,
      "agent_id": 13,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 935,
      "agent_id": 14,
      "delay": 14.998,
      "onscreen_delay": 10.499,
      "typing_delay": 4.499,
      "typing_duration": 14.772,
      "wpm": 42,
      "message": "ถ้าเป็นอย่างนี้ครับ แนะนำให้ใช้ Live Chat "
    },
    {
      "message_id": 936,
      "agent_id": 25,
      "delay": 10.996,
      "onscreen_delay": 4.371,
      "typing_delay": 6.625,
      "typing_duration": 9.94,
      "wpm": 30,
      "message": "โทรไปแล้วก็พิมพ์บอกล"
    },
    {
      "message_id": 937,
      "agent_id": 23,
      "delay": 6.995,
      "onscreen_delay": 1.738,
      "typing_delay": 5.257,
      "typing_duration": 13.769,
      "wpm": 48,
      "message": "ว่าถ้าไปถึงเบอร์นี้แล้วให้กดเบอร์ต่อให้หน่อย "
    },
    {
      "message_id": 938,
      "agent_id": 13,
      "delay": 9.767,
      "onscreen_delay": 5.02,
      "typing_delay": 4.747,
      "typing_duration": 9.286,
      "wpm": 37,
      "message": "อะไรอย่างนี้ครับ อันนี้"
    },
    {
      "message_id": 939,
      "agent_id": 14,
      "delay": 5.767,
      "onscreen_delay": 2.447,
      "typing_delay": 3.32,
      "typing_duration": 7.824,
      "wpm": 23,
      "message": "ล่ามทำให้ได้ "
    },
    {
      "message_id": 940,
      "agent_id": 25,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 941,
      "agent_id": 23,
      "delay": 15.002,
      "onscreen_delay": 4.541,
      "typing_delay": 10.461,
      "typing_duration": 10.461,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 942,
      "agent_id": 13,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 943,
      "agent_id": 14,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 944,
      "agent_id": 25,
      "delay": 15,
      "onscreen_delay": 2.327,
      "typing_delay": 12.673,
      "typing_duration": 12.673,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 945,
      "agent_id": 23,
      "delay": 10.998,
      "onscreen_delay": 5.944,
      "typing_delay": 5.054,
      "typing_duration": 12.591,
      "wpm": 23,
      "message": "ที่เราเข้าใจครับว่า "
    },
    {
      "message_id": 946,
      "agent_id": 13,
      "delay": 8.587,
      "onscreen_delay": 4.391,
      "typing_delay": 4.196,
      "typing_duration": 10.741,
      "wpm": 27,
      "message": "ถ้าปกติแล้ว ถ้าเป็น"
    },
    {
      "message_id": 947,
      "agent_id": 14,
      "delay": 6.74,
      "onscreen_delay": 3.246,
      "typing_delay": 3.494,
      "typing_duration": 17.609,
      "wpm": 37,
      "message": "หูหนวกโทรเข้ามาบริการที่เป็น VDO เจ้าหน้าที่"
    },
    {
      "message_id": 948,
      "agent_id": 25,
      "delay": 13.608,
      "onscreen_delay": 8.807,
      "typing_delay": 4.801,
      "typing_duration": 11.8,
      "wpm": 39,
      "message": "เขาพยายามติดต่อโทรเข้าไปหาคนให้"
    },
    {
      "message_id": 949,
      "agent_id": 23,
      "delay": 9.607,
      "onscreen_delay": 4.961,
      "typing_delay": 4.646,
      "typing_duration": 10.23,
      "wpm": 23,
      "message": "แล้วให้คุยผ่านคน "
    },
    {
      "message_id": 950,
      "agent_id": 13,
      "delay": 6.23,
      "onscreen_delay": 0.853,
      "typing_delay": 5.377,
      "typing_duration": 17.934,
      "wpm": 21,
      "message": "จะเป็นวิธีการแก้ปัญหาครับ "
    },
    {
      "message_id": 951,
      "agent_id": 14,
      "delay": 13.932,
      "onscreen_delay": 9.332,
      "typing_delay": 4.6,
      "typing_duration": 13.838,
      "wpm": 39,
      "message": "เพราะว่าถ้าเจ้าหน้าที่มานั่งพิมพ์ว่า"
    },
    {
      "message_id": 952,
      "agent_id": 25,
      "delay": 9.93,
      "onscreen_delay": 5.099,
      "typing_delay": 4.831,
      "typing_duration": 12.578,
      "wpm": 32,
      "message": "กด 1 ไปไหน กด 2 ไปไหน บางที"
    },
    {
      "message_id": 953,
      "agent_id": 23,
      "delay": 8.566,
      "onscreen_delay": 3.616,
      "typing_delay": 4.95,
      "typing_duration": 14.974,
      "wpm": 36,
      "message": "ขนาดผมเป็นหูดี โทรเข้าไป call center "
    },
    {
      "message_id": 954,
      "agent_id": 13,
      "delay": 10.974,
      "onscreen_delay": 5.316,
      "typing_delay": 5.658,
      "typing_duration": 11.005,
      "wpm": 26,
      "message": "ยังงงกับระบบเลยครับ "
    },
    {
      "message_id": 955,
      "agent_id": 14,
      "delay": 7.003,
      "onscreen_delay": 3.599,
      "typing_delay": 3.404,
      "typing_duration": 17.188,
      "wpm": 38,
      "message": "มันวนไปวนมา จนมันต้องกด 0 ไปหาคนคุยเหมือนกัน "
    },
    {
      "message_id": 956,
      "agent_id": 25,
      "delay": 13.187,
      "onscreen_delay": 6.807,
      "typing_delay": 6.38,
      "typing_duration": 11.9,
      "wpm": 38,
      "message": "เพราะว่าตัวระบบบางทีเมนูก็เยอะ"
    },
    {
      "message_id": 957,
      "agent_id": 23,
      "delay": 9.186,
      "onscreen_delay": 0.655,
      "typing_delay": 8.531,
      "typing_duration": 8.531,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 958,
      "agent_id": 13,
      "delay": 5.211,
      "onscreen_delay": 0,
      "typing_delay": 5.211,
      "typing_duration": 11.378,
      "wpm": 37,
      "message": "เราก็กลัวเจ้าหน้าที่เราจะถอด"
    },
    {
      "message_id": 959,
      "agent_id": 14,
      "delay": 7.377,
      "onscreen_delay": 3.55,
      "typing_delay": 3.827,
      "typing_duration": 15.034,
      "wpm": 41,
      "message": "ข้อความที่เขากด 1 ไปไหน กด 2 ไปไหน ไม่ทัน "
    },
    {
      "message_id": 960,
      "agent_id": 25,
      "delay": 11.032,
      "onscreen_delay": 6.622,
      "typing_delay": 4.41,
      "typing_duration": 9.423,
      "wpm": 60,
      "message": "แล้วคนอ่านเองก็จะไม่เข้าใจว่าจะกดไปไหน"
    },
    {
      "message_id": 961,
      "agent_id": 23,
      "delay": 7.032,
      "onscreen_delay": 1.591,
      "typing_delay": 5.441,
      "typing_duration": 16.975,
      "wpm": 49,
      "message": "คิดว่าวิธีการแก้ปัญหาเบื้องต้น น่าจะเป็นการใช้ Live Chat"
    },
    {
      "message_id": 962,
      "agent_id": 13,
      "delay": 12.975,
      "onscreen_delay": 7.603,
      "typing_delay": 5.372,
      "typing_duration": 11.246,
      "wpm": 12,
      "message": "แล้วก็บอก"
    },
    {
      "message_id": 963,
      "agent_id": 14,
      "delay": 8.973,
      "onscreen_delay": 5.502,
      "typing_delay": 3.471,
      "typing_duration": 12.989,
      "wpm": 38,
      "message": "ให้เจ้าหน้าที่กดไปหาคนแล้วก็ไปคุย "
    },
    {
      "message_id": 964,
      "agent_id": 25,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 965,
      "agent_id": 23,
      "delay": 15,
      "onscreen_delay": 6.61,
      "typing_delay": 8.39,
      "typing_duration": 8.39,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 966,
      "agent_id": 13,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 967,
      "agent_id": 14,
      "delay": 15,
      "onscreen_delay": 9.63,
      "typing_delay": 5.37,
      "typing_duration": 17.031,
      "wpm": 24,
      "message": "ใช่ครับ ถ้ากรณีที่เป็นเบอร์ "
    },
    {
      "message_id": 968,
      "agent_id": 25,
      "delay": 13.03,
      "onscreen_delay": 6.282,
      "typing_delay": 6.748,
      "typing_duration": 12.91,
      "wpm": 13,
      "message": " call center "
    },
    {
      "message_id": 969,
      "agent_id": 23,
      "delay": 9.029,
      "onscreen_delay": 4.784,
      "typing_delay": 4.245,
      "typing_duration": 16.645,
      "wpm": 48,
      "message": "ให้ใช้ Live Chat ดีว่า กดหมายเลขไป แล้วก็พิมพ์บอกล่าม "
    },
    {
      "message_id": 970,
      "agent_id": 13,
      "delay": 12.645,
      "onscreen_delay": 8.581,
      "typing_delay": 4.064,
      "typing_duration": 12.58,
      "wpm": 42,
      "message": "บอกว่าติดต่อเจ้าหน้าที่ให้หน่อยครับ "
    },
    {
      "message_id": 971,
      "agent_id": 14,
      "delay": 8.644,
      "onscreen_delay": 4.252,
      "typing_delay": 4.392,
      "typing_duration": 12.212,
      "wpm": 47,
      "message": "แล้วเขาจะพยามยามกดเบอร์ต่อให้จนไปเจอคน "
    },
    {
      "message_id": 972,
      "agent_id": 25,
      "delay": 12.714,
      "onscreen_delay": 0,
      "typing_delay": 12.714,
      "typing_duration": 12.714,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 973,
      "agent_id": 23,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 974,
      "agent_id": 13,
      "delay": 15.001,
      "onscreen_delay": 6.771,
      "typing_delay": 8.23,
      "typing_duration": 8.866,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 975,
      "agent_id": 14,
      "delay": 10.997,
      "onscreen_delay": 7.216,
      "typing_delay": 3.781,
      "typing_duration": 10.526,
      "wpm": 47,
      "message": "โรงพยาบาลที่เบอร์ติดต่อใช่ไหมครับ "
    },
    {
      "message_id": 976,
      "agent_id": 25,
      "delay": 8.325,
      "onscreen_delay": 0,
      "typing_delay": 8.325,
      "typing_duration": 8.325,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 977,
      "agent_id": 23,
      "delay": 8.31,
      "onscreen_delay": 0,
      "typing_delay": 8.31,
      "typing_duration": 17.412,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 978,
      "agent_id": 13,
      "delay": 13.41,
      "onscreen_delay": 8.516,
      "typing_delay": 4.894,
      "typing_duration": 16.08,
      "wpm": 35,
      "message": "จะเป็นช่องทางไหนครับ ช่องทาง Live Chat "
    },
    {
      "message_id": 979,
      "agent_id": 14,
      "delay": 12.079,
      "onscreen_delay": 8.545,
      "typing_delay": 3.534,
      "typing_duration": 11.56,
      "wpm": 22,
      "message": "หรือว่า Captioned "
    },
    {
      "message_id": 980,
      "agent_id": 25,
      "delay": 8.236,
      "onscreen_delay": 0,
      "typing_delay": 8.236,
      "typing_duration": 8.236,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 981,
      "agent_id": 23,
      "delay": 8.692,
      "onscreen_delay": 0,
      "typing_delay": 8.692,
      "typing_duration": 8.692,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 982,
      "agent_id": 13,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 983,
      "agent_id": 14,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 984,
      "agent_id": 25,
      "delay": 15.004,
      "onscreen_delay": 6.25,
      "typing_delay": 8.754,
      "typing_duration": 8.754,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 985,
      "agent_id": 23,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 986,
      "agent_id": 13,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 987,
      "agent_id": 14,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 988,
      "agent_id": 25,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 989,
      "agent_id": 23,
      "delay": 14.998,
      "onscreen_delay": 6.188,
      "typing_delay": 8.81,
      "typing_duration": 8.81,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 990,
      "agent_id": 13,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 991,
      "agent_id": 14,
      "delay": 15.001,
      "onscreen_delay": 8.577,
      "typing_delay": 6.424,
      "typing_duration": 9.711,
      "wpm": 32,
      "message": "ด้านนี้หมดแล้วหรอครับ "
    },
    {
      "message_id": 992,
      "agent_id": 25,
      "delay": 10.999,
      "onscreen_delay": 2.81,
      "typing_delay": 8.189,
      "typing_duration": 8.189,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 993,
      "agent_id": 23,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 994,
      "agent_id": 13,
      "delay": 14.999,
      "onscreen_delay": 9.576,
      "typing_delay": 5.423,
      "typing_duration": 13.095,
      "wpm": 39,
      "message": "อันนี้ Live Chat ได้แล้วใช่ไหมครับ "
    },
    {
      "message_id": 995,
      "agent_id": 14,
      "delay": 10.999,
      "onscreen_delay": 6.282,
      "typing_delay": 4.717,
      "typing_duration": 10.008,
      "wpm": 24,
      "message": "ทีนี้เก่งมากครับ "
    },
    {
      "message_id": 996,
      "agent_id": 25,
      "delay": 8.632,
      "onscreen_delay": 0,
      "typing_delay": 8.632,
      "typing_duration": 8.632,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 997,
      "agent_id": 23,
      "delay": 9.401,
      "onscreen_delay": 0,
      "typing_delay": 9.401,
      "typing_duration": 9.401,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 998,
      "agent_id": 13,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 999,
      "agent_id": 14,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1000,
      "agent_id": 25,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1001,
      "agent_id": 23,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1002,
      "agent_id": 13,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1003,
      "agent_id": 14,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1004,
      "agent_id": 25,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1005,
      "agent_id": 23,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1006,
      "agent_id": 13,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1007,
      "agent_id": 14,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1008,
      "agent_id": 25,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1009,
      "agent_id": 23,
      "delay": 15,
      "onscreen_delay": 6.695,
      "typing_delay": 8.305,
      "typing_duration": 8.305,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1010,
      "agent_id": 13,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1011,
      "agent_id": 14,
      "delay": 15,
      "onscreen_delay": 7.268,
      "typing_delay": 7.732,
      "typing_duration": 7.732,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1012,
      "agent_id": 25,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1013,
      "agent_id": 23,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1014,
      "agent_id": 13,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1015,
      "agent_id": 14,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1016,
      "agent_id": 25,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1017,
      "agent_id": 23,
      "delay": 15.001,
      "onscreen_delay": 5.865,
      "typing_delay": 9.136,
      "typing_duration": 9.136,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1018,
      "agent_id": 13,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1019,
      "agent_id": 14,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1020,
      "agent_id": 25,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1021,
      "agent_id": 23,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1022,
      "agent_id": 13,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1023,
      "agent_id": 14,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1024,
      "agent_id": 25,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1025,
      "agent_id": 23,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1026,
      "agent_id": 13,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1027,
      "agent_id": 14,
      "delay": 14.999,
      "onscreen_delay": 6.227,
      "typing_delay": 8.772,
      "typing_duration": 12.792,
      "wpm": 19,
      "message": "คนละเบอร์กันครับ "
    },
    {
      "message_id": 1028,
      "agent_id": 25,
      "delay": 10.997,
      "onscreen_delay": 5.998,
      "typing_delay": 4.999,
      "typing_duration": 13.75,
      "wpm": 46,
      "message": "เพราะว่าเวลาที่เขาโทรกลับมาระบบจะได้แยกออก"
    },
    {
      "message_id": 1029,
      "agent_id": 23,
      "delay": 9.748,
      "onscreen_delay": 4.776,
      "typing_delay": 4.972,
      "typing_duration": 11.18,
      "wpm": 28,
      "message": "ผู้ใช้โทรออกระบบไหนไป "
    },
    {
      "message_id": 1030,
      "agent_id": 13,
      "delay": 7.179,
      "onscreen_delay": 2.597,
      "typing_delay": 4.582,
      "typing_duration": 9.155,
      "wpm": 25,
      "message": "คือ แต่ละบริการ"
    },
    {
      "message_id": 1031,
      "agent_id": 14,
      "delay": 5.154,
      "onscreen_delay": 1.81,
      "typing_delay": 3.344,
      "typing_duration": 16.665,
      "wpm": 42,
      "message": "จะมีเบอร์ไม่เหมือนกัน เพราะว่าถ้าเกิด Miss Call "
    },
    {
      "message_id": 1032,
      "agent_id": 25,
      "delay": 12.664,
      "onscreen_delay": 8.063,
      "typing_delay": 4.601,
      "typing_duration": 16.699,
      "wpm": 31,
      "message": "แล้วเขาไปติดศูนย์ TTRS เราจะได้รู้"
    },
    {
      "message_id": 1033,
      "agent_id": 23,
      "delay": 12.698,
      "onscreen_delay": 8.347,
      "typing_delay": 4.351,
      "typing_duration": 14.519,
      "wpm": 43,
      "message": "มาจากผู้ใช้บริการไหน เราก็เลยทำเบอร์แยกกัน "
    },
    {
      "message_id": 1034,
      "agent_id": 13,
      "delay": 10.518,
      "onscreen_delay": 6.028,
      "typing_delay": 4.49,
      "typing_duration": 16.278,
      "wpm": 31,
      "message": "ล่ามรับปุ๊บ ล่ามจะเริ่มงง เมื่อกี้"
    },
    {
      "message_id": 1035,
      "agent_id": 14,
      "delay": 12.278,
      "onscreen_delay": 8.671,
      "typing_delay": 3.607,
      "typing_duration": 14.951,
      "wpm": 52,
      "message": "โทรออกระบบไหน เราก็เลยทำให้ช่องทางออกมันคนละเบอร์กัน "
    },
    {
      "message_id": 1036,
      "agent_id": 25,
      "delay": 10.948,
      "onscreen_delay": 5.725,
      "typing_delay": 5.223,
      "typing_duration": 12.01,
      "wpm": 37,
      "message": "เพื่อที่จะทำให้เราแยกออกได้ว่า"
    },
    {
      "message_id": 1037,
      "agent_id": 23,
      "delay": 8.01,
      "onscreen_delay": 0.453,
      "typing_delay": 7.557,
      "typing_duration": 11.483,
      "wpm": 25,
      "message": "เบอร์กลางใช่ไหมครับ "
    },
    {
      "message_id": 1038,
      "agent_id": 13,
      "delay": 7.481,
      "onscreen_delay": 2.174,
      "typing_delay": 5.307,
      "typing_duration": 18.196,
      "wpm": 23,
      "message": "มันต้องลองโทรดู ผมก็จำไม่ได้ "
    },
    {
      "message_id": 1039,
      "agent_id": 14,
      "delay": 14.195,
      "onscreen_delay": 8.07,
      "typing_delay": 6.125,
      "typing_duration": 9.632,
      "wpm": 19,
      "message": "เดี๋ยวนะครับ "
    },
    {
      "message_id": 1040,
      "agent_id": 25,
      "delay": 10.193,
      "onscreen_delay": 5.763,
      "typing_delay": 4.43,
      "typing_duration": 14.805,
      "wpm": 24,
      "message": "จำเบอร์ Captioned ได้ไหม"
    },
    {
      "message_id": 1041,
      "agent_id": 23,
      "delay": 10.803,
      "onscreen_delay": 2.063,
      "typing_delay": 8.74,
      "typing_duration": 8.74,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1042,
      "agent_id": 13,
      "delay": 9.873,
      "onscreen_delay": 0,
      "typing_delay": 9.873,
      "typing_duration": 9.873,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1043,
      "agent_id": 14,
      "delay": 8.401,
      "onscreen_delay": 0,
      "typing_delay": 8.401,
      "typing_duration": 8.401,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1044,
      "agent_id": 25,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
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    {
      "message_id": 1045,
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      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1046,
      "agent_id": 13,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1047,
      "agent_id": 14,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1048,
      "agent_id": 25,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1049,
      "agent_id": 23,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1050,
      "agent_id": 13,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1051,
      "agent_id": 14,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1052,
      "agent_id": 25,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
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    },
    {
      "message_id": 1053,
      "agent_id": 23,
      "delay": 14.999,
      "onscreen_delay": 6.673,
      "typing_delay": 8.326,
      "typing_duration": 8.326,
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    {
      "message_id": 1054,
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    {
      "message_id": 1055,
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      "typing_duration": 19.004,
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    {
      "message_id": 1056,
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      "typing_delay": 19.003,
      "typing_duration": 19.003,
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    {
      "message_id": 1057,
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      "typing_delay": 19.002,
      "typing_duration": 19.002,
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    {
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      "typing_delay": 19.002,
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    },
    {
      "message_id": 1059,
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      "typing_delay": 19.001,
      "typing_duration": 19.001,
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    },
    {
      "message_id": 1060,
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      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
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    },
    {
      "message_id": 1061,
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      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1062,
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      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
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    },
    {
      "message_id": 1063,
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      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1064,
      "agent_id": 25,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1065,
      "agent_id": 23,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1066,
      "agent_id": 13,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1067,
      "agent_id": 14,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1068,
      "agent_id": 25,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1069,
      "agent_id": 23,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1070,
      "agent_id": 13,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
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    },
    {
      "message_id": 1071,
      "agent_id": 14,
      "delay": 19.005,
      "onscreen_delay": 0,
      "typing_delay": 19.005,
      "typing_duration": 19.005,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1072,
      "agent_id": 25,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1073,
      "agent_id": 23,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1074,
      "agent_id": 13,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1075,
      "agent_id": 14,
      "delay": 15.654,
      "onscreen_delay": 0,
      "typing_delay": 15.654,
      "typing_duration": 15.654,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1076,
      "agent_id": 25,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1077,
      "agent_id": 23,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1078,
      "agent_id": 13,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1079,
      "agent_id": 14,
      "delay": 15,
      "onscreen_delay": 3.156,
      "typing_delay": 11.844,
      "typing_duration": 11.844,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1080,
      "agent_id": 25,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1081,
      "agent_id": 23,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1082,
      "agent_id": 13,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1083,
      "agent_id": 14,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1084,
      "agent_id": 25,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1085,
      "agent_id": 23,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1086,
      "agent_id": 13,
      "delay": 15.195,
      "onscreen_delay": 0,
      "typing_delay": 15.195,
      "typing_duration": 15.195,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1087,
      "agent_id": 14,
      "delay": 11.194,
      "onscreen_delay": 3.682,
      "typing_delay": 7.512,
      "typing_duration": 18.148,
      "wpm": 35,
      "message": "ครับ เมื่อกี้นี่ถามว่า TTRS โทรไปหาปลายทาง "
    },
    {
      "message_id": 1088,
      "agent_id": 25,
      "delay": 14.145,
      "onscreen_delay": 3.066,
      "typing_delay": 11.079,
      "typing_duration": 15.382,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1089,
      "agent_id": 23,
      "delay": 11.381,
      "onscreen_delay": 6.415,
      "typing_delay": 4.966,
      "typing_duration": 18.744,
      "wpm": 30,
      "message": "จะโชว์เบอร์อะไร สำหรับเบอร์ Captioned "
    },
    {
      "message_id": 1090,
      "agent_id": 13,
      "delay": 14.743,
      "onscreen_delay": 9.874,
      "typing_delay": 4.869,
      "typing_duration": 14.952,
      "wpm": 17,
      "message": "เป็นเบอร์ 02-105-"
    },
    {
      "message_id": 1091,
      "agent_id": 14,
      "delay": 10.951,
      "onscreen_delay": 6.313,
      "typing_delay": 4.638,
      "typing_duration": 12.692,
      "wpm": 44,
      "message": "4171 อันนี้เบอร์ปลายทางจะเห็นเบอร์นี้ "
    },
    {
      "message_id": 1092,
      "agent_id": 25,
      "delay": 8.69,
      "onscreen_delay": 4.289,
      "typing_delay": 4.401,
      "typing_duration": 17.626,
      "wpm": 37,
      "message": "ถ้าเป็น Live Chat ปลายทางจะเห็นเป็น 02 02600"
    },
    {
      "message_id": 1093,
      "agent_id": 23,
      "delay": 13.617,
      "onscreen_delay": 6.155,
      "typing_delay": 7.462,
      "typing_duration": 15.273,
      "wpm": 8,
      "message": "อาจจะฝาก"
    },
    {
      "message_id": 1094,
      "agent_id": 13,
      "delay": 11.273,
      "onscreen_delay": 6.808,
      "typing_delay": 4.465,
      "typing_duration": 18.056,
      "wpm": 37,
      "message": "แจ้งปลายทางนิดหนึ่งนะครับ ถ้ามีเบอร์นี้โทรไป "
    },
    {
      "message_id": 1095,
      "agent_id": 14,
      "delay": 14.054,
      "onscreen_delay": 10.54,
      "typing_delay": 3.514,
      "typing_duration": 9.495,
      "wpm": 36,
      "message": "เป็นบริการจาก TTRS ครับ "
    },
    {
      "message_id": 1096,
      "agent_id": 25,
      "delay": 10.054,
      "onscreen_delay": 1.609,
      "typing_delay": 8.445,
      "typing_duration": 8.445,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1097,
      "agent_id": 23,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1098,
      "agent_id": 13,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1099,
      "agent_id": 14,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1100,
      "agent_id": 25,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1101,
      "agent_id": 23,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1102,
      "agent_id": 13,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1103,
      "agent_id": 14,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1104,
      "agent_id": 25,
      "delay": 15.447,
      "onscreen_delay": 0,
      "typing_delay": 15.447,
      "typing_duration": 15.447,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1105,
      "agent_id": 23,
      "delay": 13.577,
      "onscreen_delay": 0,
      "typing_delay": 13.577,
      "typing_duration": 19,
      "wpm": 12,
      "message": "อธิบายเพิ่มเติม"
    },
    {
      "message_id": 1106,
      "agent_id": 13,
      "delay": 14.998,
      "onscreen_delay": 7.984,
      "typing_delay": 7.014,
      "typing_duration": 13.218,
      "wpm": 31,
      "message": "เรื่องของบริการ TTRS นะครับ "
    },
    {
      "message_id": 1107,
      "agent_id": 14,
      "delay": 10.996,
      "onscreen_delay": 7.741,
      "typing_delay": 3.255,
      "typing_duration": 17.834,
      "wpm": 30,
      "message": "ก็คือ TTRS นี่ผู้บริการจะโทรผ่านเน็ต "
    },
    {
      "message_id": 1108,
      "agent_id": 25,
      "delay": 13.834,
      "onscreen_delay": 8.816,
      "typing_delay": 5.018,
      "typing_duration": 14.535,
      "wpm": 60,
      "message": "เวลาเจ้าหน้าที่ล่ามโทรออกไปท่านจะไม่เสียค่าบริการอะไรเพิ่ม"
    },
    {
      "message_id": 1109,
      "agent_id": 23,
      "delay": 10.53,
      "onscreen_delay": 5.737,
      "typing_delay": 4.793,
      "typing_duration": 17.604,
      "wpm": 41,
      "message": "นอกจากเสียค่าอินเตอร์เน็ตเท่านั้น จะโทรนานเท่าไร"
    },
    {
      "message_id": 1110,
      "agent_id": 13,
      "delay": 13.595,
      "onscreen_delay": 8.822,
      "typing_delay": 4.773,
      "typing_duration": 16.265,
      "wpm": 32,
      "message": "ก็ค่าโทรศัพท์อย่างไรก็ไม่เสียนะครับ "
    },
    {
      "message_id": 1111,
      "agent_id": 14,
      "delay": 12.265,
      "onscreen_delay": 8.758,
      "typing_delay": 3.507,
      "typing_duration": 16.837,
      "wpm": 31,
      "message": "อันนั้นคือ Support โดย กสทช. แต่ถ้า"
    },
    {
      "message_id": 1112,
      "agent_id": 25,
      "delay": 12.836,
      "onscreen_delay": 7.603,
      "typing_delay": 5.233,
      "typing_duration": 14.938,
      "wpm": 42,
      "message": "คนหูดีโทรเข้ามา คนหูดีจะเสียตังค่าโทรศัพท์"
    },
    {
      "message_id": 1113,
      "agent_id": 23,
      "delay": 10.936,
      "onscreen_delay": 6.473,
      "typing_delay": 4.463,
      "typing_duration": 16.944,
      "wpm": 50,
      "message": "แต่ว่าถ้าเป็นคนหูหนวกหรือหูตึงใช้จะไม่เสียค่าโทรศัพท์ครับ "
    },
    {
      "message_id": 1114,
      "agent_id": 13,
      "delay": 12.943,
      "onscreen_delay": 7.687,
      "typing_delay": 5.256,
      "typing_duration": 17.149,
      "wpm": 18,
      "message": "เสียแค่ค่าเน็ตส่วนตัว"
    },
    {
      "message_id": 1115,
      "agent_id": 14,
      "delay": 13.148,
      "onscreen_delay": 8.896,
      "typing_delay": 4.252,
      "typing_duration": 18.062,
      "wpm": 44,
      "message": "เท่านั้นครับ แต่ถ้าหูหนวกโทรหาหูดีจะไม่เก็บตังค์เพิ่ม "
    },
    {
      "message_id": 1116,
      "agent_id": 25,
      "delay": 14.062,
      "onscreen_delay": 5.641,
      "typing_delay": 8.421,
      "typing_duration": 8.421,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1117,
      "agent_id": 23,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1118,
      "agent_id": 13,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1119,
      "agent_id": 14,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1120,
      "agent_id": 25,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1121,
      "agent_id": 23,
      "delay": 14.998,
      "onscreen_delay": 4.954,
      "typing_delay": 10.044,
      "typing_duration": 10.044,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1122,
      "agent_id": 13,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1123,
      "agent_id": 14,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
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    {
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    {
      "message_id": 1129,
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      "delay": 15.987,
      "onscreen_delay": 0,
      "typing_delay": 15.987,
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      "message": "เสร็จแล้วนะครับ"
    },
    {
      "message_id": 1132,
      "agent_id": 25,
      "delay": 14.999,
      "onscreen_delay": 6.208,
      "typing_delay": 8.791,
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      "wpm": 9,
      "message": "ครับ ก็"
    },
    {
      "message_id": 1133,
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      "delay": 10.998,
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      "typing_delay": 4.772,
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      "message": "สำหรับท่านที่เสร็จแล้ว "
    },
    {
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      "agent_id": 13,
      "delay": 8.837,
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    },
    {
      "message_id": 1135,
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      "delay": 12.633,
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      "message": "สำหรับท่านที่เสร็จแล้วนะครับ รบกวนประเมินความพอใจ"
    },
    {
      "message_id": 1136,
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      "delay": 13.468,
      "onscreen_delay": 8.829,
      "typing_delay": 4.639,
      "typing_duration": 16.328,
      "wpm": 33,
      "message": "นิดหนึ่งครับ อันนี้จะเป็นตัว QR code "
    },
    {
      "message_id": 1137,
      "agent_id": 23,
      "delay": 12.327,
      "onscreen_delay": 6.381,
      "typing_delay": 5.946,
      "typing_duration": 8.065,
      "wpm": 6,
      "message": "ที้"
    },
    {
      "message_id": 1138,
      "agent_id": 13,
      "delay": 8.326,
      "onscreen_delay": 3.656,
      "typing_delay": 4.67,
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      "message": "รบกวนแต่ละท่านช่วย"
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    {
      "message_id": 1139,
      "agent_id": 14,
      "delay": 11.295,
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      "typing_delay": 4.812,
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      "wpm": 48,
      "message": "ทำแบบสอบถามนะครับ เพื่อเอาตรงนี้ไปปรับปรุงการบริการ TTRS "
    },
    {
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      "typing_delay": 4.446,
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      "wpm": 32,
      "message": "ให้ดีขึันไปนะครับ ก็จะ"
    },
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      "message_id": 1141,
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      "delay": 9.343,
      "onscreen_delay": 4.985,
      "typing_delay": 4.358,
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      "wpm": 51,
      "message": "ฝากทุกท่านช่วยประเมิน ถ้าประเมินเสร็จเรียบร้อยแล้ว "
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      "delay": 10.567,
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      "typing_delay": 5.044,
      "typing_duration": 12.111,
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      "message": "เดี๋ยวรอกันสักครู่นะครับ "
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      "delay": 8.109,
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      "message": "ถ้าครบถ้วนหมดแล้วก็คงเรียบร้อยแล้วครับ รบกวน"
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      "message": "ท่านไหนที่เสร็จแล้วทำแบบสอบถามกันก่อนครับ"
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      "message": "ที่อยากจะสอบถามผม"
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      "typing_duration": 13.143,
      "wpm": 51,
      "message": "ว่าติดอย่างไร หรืออยากจะให้มีปรับปรุงอะไรบ้าง "
    },
    {
      "message_id": 1560,
      "agent_id": 25,
      "delay": 9.131,
      "onscreen_delay": 4.858,
      "typing_delay": 4.273,
      "typing_duration": 11.248,
      "wpm": 52,
      "message": "เอาเท่าที่ผมทราบ เท่าที่ผมเดินคุยตรงนี้ "
    },
    {
      "message_id": 1561,
      "agent_id": 23,
      "delay": 7.248,
      "onscreen_delay": 2.164,
      "typing_delay": 5.084,
      "typing_duration": 16.061,
      "wpm": 35,
      "message": "เรื่องของ copy หมายเลขจาก text ข้างนอก "
    },
    {
      "message_id": 1562,
      "agent_id": 13,
      "delay": 12.06,
      "onscreen_delay": 6.245,
      "typing_delay": 5.815,
      "typing_duration": 12.971,
      "wpm": 29,
      "message": "เข้ามาใส่เพื่อให้กดโทรออก "
    },
    {
      "message_id": 1563,
      "agent_id": 14,
      "delay": 8.97,
      "onscreen_delay": 5.163,
      "typing_delay": 3.807,
      "typing_duration": 17.091,
      "wpm": 52,
      "message": "อันนี้ทางทีมรับทราบแล้วนะครับ เดี๋ยวจะทำเพิ่มเติมให้ แล้วก็"
    },
    {
      "message_id": 1564,
      "agent_id": 25,
      "delay": 13.089,
      "onscreen_delay": 7.737,
      "typing_delay": 5.352,
      "typing_duration": 13.732,
      "wpm": 40,
      "message": "มีอันหนึ่งที่ผมทราบ แล้วก็อีกอันหนึ่ง"
    },
    {
      "message_id": 1565,
      "agent_id": 23,
      "delay": 9.732,
      "onscreen_delay": 5.325,
      "typing_delay": 4.407,
      "typing_duration": 11.76,
      "wpm": 48,
      "message": "เรื่องของพวกบริการเสริมสำหรับการประชุม "
    },
    {
      "message_id": 1566,
      "agent_id": 13,
      "delay": 7.759,
      "onscreen_delay": 3.168,
      "typing_delay": 4.591,
      "typing_duration": 16.127,
      "wpm": 43,
      "message": "นะครับ ที่มีการขอมา อันนี้เราก็จด Note ไว้แล้ว "
    },
    {
      "message_id": 1567,
      "agent_id": 14,
      "delay": 12.123,
      "onscreen_delay": 8.639,
      "typing_delay": 3.484,
      "typing_duration": 16.731,
      "wpm": 56,
      "message": "เดี๋ยวเราไปคุยกับ กสทช. เพิ่มเติมให้ แล้วก็ขอบคุณมากเลยครับ ที่"
    },
    {
      "message_id": 1568,
      "agent_id": 25,
      "delay": 12.73,
      "onscreen_delay": 6.66,
      "typing_delay": 6.07,
      "typing_duration": 15.902,
      "wpm": 28,
      "message": "พูดถึงเรื่องของการเอาระบบ text "
    },
    {
      "message_id": 1569,
      "agent_id": 23,
      "delay": 11.901,
      "onscreen_delay": 6.475,
      "typing_delay": 5.426,
      "typing_duration": 14.68,
      "wpm": 40,
      "message": "อันนี้เรามีการหารือกับทาง กสทช. แล้วว่า"
    },
    {
      "message_id": 1570,
      "agent_id": 13,
      "delay": 10.68,
      "onscreen_delay": 6.197,
      "typing_delay": 4.483,
      "typing_duration": 12.248,
      "wpm": 20,
      "message": "ในปีหน้านี้ จะมี"
    },
    {
      "message_id": 1571,
      "agent_id": 14,
      "delay": 8.246,
      "onscreen_delay": 5.001,
      "typing_delay": 3.245,
      "typing_duration": 15.646,
      "wpm": 43,
      "message": "บางช่องที่เริ่มให้บริการตัว Text สดขึ้นบนช่อง "
    },
    {
      "message_id": 1572,
      "agent_id": 25,
      "delay": 11.636,
      "onscreen_delay": 5.892,
      "typing_delay": 5.744,
      "typing_duration": 13.724,
      "wpm": 33,
      "message": "อันนี้ก็มีคุยกับช่องไทยพีบีเอส "
    },
    {
      "message_id": 1573,
      "agent_id": 23,
      "delay": 9.723,
      "onscreen_delay": 5.27,
      "typing_delay": 4.453,
      "typing_duration": 10.356,
      "wpm": 29,
      "message": "ช่อง 9 แล้วก็ช่อง 11 "
    },
    {
      "message_id": 1574,
      "agent_id": 13,
      "delay": 6.354,
      "onscreen_delay": 1.35,
      "typing_delay": 5.004,
      "typing_duration": 12.666,
      "wpm": 27,
      "message": "อันนี้ที่รวบรวมมานะครับ "
    },
    {
      "message_id": 1575,
      "agent_id": 14,
      "delay": 8.658,
      "onscreen_delay": 5.247,
      "typing_delay": 3.411,
      "typing_duration": 16.665,
      "wpm": 43,
      "message": "ไม่ทราบว่ามีท่านอื่นมีข้อเสนอแนะเพิ่มเติมไหมครับ "
    },
    {
      "message_id": 1576,
      "agent_id": 25,
      "delay": 12.653,
      "onscreen_delay": 6.162,
      "typing_delay": 6.491,
      "typing_duration": 13.97,
      "wpm": 5,
      "message": "แนะนำ"
    },
    {
      "message_id": 1577,
      "agent_id": 23,
      "delay": 10.388,
      "onscreen_delay": 0,
      "typing_delay": 10.388,
      "typing_duration": 10.388,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1578,
      "agent_id": 13,
      "delay": 8.516,
      "onscreen_delay": 0,
      "typing_delay": 8.516,
      "typing_duration": 8.516,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1579,
      "agent_id": 14,
      "delay": 4.814,
      "onscreen_delay": 0,
      "typing_delay": 4.814,
      "typing_duration": 13.753,
      "wpm": 38,
      "message": "ใช้ได้ครับ ไม่มีปัญหาครับเปลี่ยนซิม "
    },
    {
      "message_id": 1580,
      "agent_id": 25,
      "delay": 9.752,
      "onscreen_delay": 3.15,
      "typing_delay": 6.602,
      "typing_duration": 15.07,
      "wpm": 47,
      "message": "เพราะว่าตัว Application ไม่ได้ผูกกับซิมโทรศัพท์ "
    },
    {
      "message_id": 1581,
      "agent_id": 23,
      "delay": 11.068,
      "onscreen_delay": 6.767,
      "typing_delay": 4.301,
      "typing_duration": 12.664,
      "wpm": 37,
      "message": "เมื่อสักครู่มีผู้เข้าร่วมถามว่า"
    },
    {
      "message_id": 1582,
      "agent_id": 13,
      "delay": 8.664,
      "onscreen_delay": 4.389,
      "typing_delay": 4.275,
      "typing_duration": 18.703,
      "wpm": 31,
      "message": "เราเปลี่ยนซิมกับเครื่องที่เราใช้งานอยู่ "
    },
    {
      "message_id": 1583,
      "agent_id": 14,
      "delay": 14.703,
      "onscreen_delay": 11.212,
      "typing_delay": 3.491,
      "typing_duration": 17.136,
      "wpm": 56,
      "message": "มีผลไหมนะครับ ไม่มีผลนะครับ App เราไม่ได้ทำงานเหมือน LINE นะครับ "
    },
    {
      "message_id": 1584,
      "agent_id": 25,
      "delay": 13.134,
      "onscreen_delay": 5.366,
      "typing_delay": 7.768,
      "typing_duration": 11.441,
      "wpm": 28,
      "message": "app ก็ยังทำงานได้อยู่ "
    },
    {
      "message_id": 1585,
      "agent_id": 23,
      "delay": 9.134,
      "onscreen_delay": 0.857,
      "typing_delay": 8.277,
      "typing_duration": 8.277,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1586,
      "agent_id": 13,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1587,
      "agent_id": 14,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1588,
      "agent_id": 25,
      "delay": 15,
      "onscreen_delay": 6.681,
      "typing_delay": 8.319,
      "typing_duration": 18.321,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1589,
      "agent_id": 23,
      "delay": 14.32,
      "onscreen_delay": 8.838,
      "typing_delay": 5.482,
      "typing_duration": 15.033,
      "wpm": 47,
      "message": "อันนี้เรายังไม่ทราบประเด็นเหมือนกัน คือปกติแล้ว"
    },
    {
      "message_id": 1590,
      "agent_id": 13,
      "delay": 11.031,
      "onscreen_delay": 5.989,
      "typing_delay": 5.042,
      "typing_duration": 16.43,
      "wpm": 14,
      "message": "ถ้าเป็น Android "
    },
    {
      "message_id": 1591,
      "agent_id": 14,
      "delay": 12.43,
      "onscreen_delay": 8.917,
      "typing_delay": 3.513,
      "typing_duration": 17.99,
      "wpm": 43,
      "message": "เวอร์ชั่นใหม่ ๆ เราใช้กล่องถ่ายรูปส่องไปที่ QR Code "
    },
    {
      "message_id": 1592,
      "agent_id": 25,
      "delay": 13.989,
      "onscreen_delay": 9.442,
      "typing_delay": 4.547,
      "typing_duration": 10.524,
      "wpm": 24,
      "message": "น่าจะต้องทำงานได้ "
    },
    {
      "message_id": 1593,
      "agent_id": 23,
      "delay": 9.987,
      "onscreen_delay": 5.371,
      "typing_delay": 4.616,
      "typing_duration": 17.51,
      "wpm": 21,
      "message": "แต่ว่าตอนนี้ App พื้นฐาน"
    },
    {
      "message_id": 1594,
      "agent_id": 13,
      "delay": 13.51,
      "onscreen_delay": 8.095,
      "typing_delay": 5.415,
      "typing_duration": 15.203,
      "wpm": 40,
      "message": "ยังทำงานไม่ได้เลยครับ แล้วลองไปใช้งาน App "
    },
    {
      "message_id": 1595,
      "agent_id": 14,
      "delay": 11.201,
      "onscreen_delay": 7.673,
      "typing_delay": 3.528,
      "typing_duration": 17.857,
      "wpm": 45,
      "message": "ที่ LINE ก็ไม่ Scan เหมือนกัน ก็ไม่เข้าใจเหมือนกันว่า"
    },
    {
      "message_id": 1596,
      "agent_id": 25,
      "delay": 13.857,
      "onscreen_delay": 8.739,
      "typing_delay": 5.118,
      "typing_duration": 12.224,
      "wpm": 31,
      "message": "ทำไมเครื่องนี้ถึงไม่ทำงาน "
    },
    {
      "message_id": 1597,
      "agent_id": 23,
      "delay": 12.682,
      "onscreen_delay": 0,
      "typing_delay": 12.682,
      "typing_duration": 12.682,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1598,
      "agent_id": 13,
      "delay": 8.68,
      "onscreen_delay": 4.582,
      "typing_delay": 4.098,
      "typing_duration": 10.991,
      "wpm": 42,
      "message": "แล้วก็มีเรื่องอีกอันหนึ่งนะครับ "
    },
    {
      "message_id": 1599,
      "agent_id": 14,
      "delay": 6.99,
      "onscreen_delay": 3.533,
      "typing_delay": 3.457,
      "typing_duration": 14.173,
      "wpm": 47,
      "message": "เมื่อกี้ที่ผมพูดไปบ้างแล้ว ก็คือเบอร์น่ะครับ "
    },
    {
      "message_id": 1600,
      "agent_id": 25,
      "delay": 10.172,
      "onscreen_delay": 5.253,
      "typing_delay": 4.919,
      "typing_duration": 14.432,
      "wpm": 25,
      "message": "อันนี้เป็น 2 เบอร์บริการ"
    },
    {
      "message_id": 1601,
      "agent_id": 23,
      "delay": 10.427,
      "onscreen_delay": 6.212,
      "typing_delay": 4.215,
      "typing_duration": 12.967,
      "wpm": 35,
      "message": "ของ Captioned แล้วก็ Live Chat "
    },
    {
      "message_id": 1602,
      "agent_id": 13,
      "delay": 8.964,
      "onscreen_delay": 4.837,
      "typing_delay": 4.127,
      "typing_duration": 14.811,
      "wpm": 41,
      "message": "คือเวลาที่เจ้าหน้าที่ล่ามโทรไปหาหูดีครับ "
    },
    {
      "message_id": 1603,
      "agent_id": 14,
      "delay": 10.81,
      "onscreen_delay": 7.47,
      "typing_delay": 3.34,
      "typing_duration": 17.763,
      "wpm": 35,
      "message": "เบอร์ที่หูดีเห็นนี่จะเป็นเบอร์ 2 เบอร์นี้ "
    },
    {
      "message_id": 1604,
      "agent_id": 25,
      "delay": 13.763,
      "onscreen_delay": 9.047,
      "typing_delay": 4.716,
      "typing_duration": 16.463,
      "wpm": 12,
      "message": "ก็จะเป็นเบอร์"
    },
    {
      "message_id": 1605,
      "agent_id": 23,
      "delay": 12.463,
      "onscreen_delay": 7.001,
      "typing_delay": 5.462,
      "typing_duration": 16.035,
      "wpm": 36,
      "message": "จะเป็นเบอร์ Captioned แต่ถ้า Live Chat "
    },
    {
      "message_id": 1606,
      "agent_id": 13,
      "delay": 12.034,
      "onscreen_delay": 7.641,
      "typing_delay": 4.393,
      "typing_duration": 18.164,
      "wpm": 21,
      "message": "จะโชว์เป็นเบอร์ 02-0260022 "
    },
    {
      "message_id": 1607,
      "agent_id": 14,
      "delay": 14.162,
      "onscreen_delay": 9.872,
      "typing_delay": 4.29,
      "typing_duration": 13.111,
      "wpm": 55,
      "message": "ก็จะเป็นเบอร์นี้นะครับ อันนี้เป็นอันที่ 1 นะครับ "
    },
    {
      "message_id": 1608,
      "agent_id": 25,
      "delay": 10.162,
      "onscreen_delay": 5.26,
      "typing_delay": 4.902,
      "typing_duration": 16.059,
      "wpm": 25,
      "message": "แล้วก็เมื่อสักครู่มีประเด็น"
    },
    {
      "message_id": 1609,
      "agent_id": 23,
      "delay": 12.058,
      "onscreen_delay": 7.787,
      "typing_delay": 4.271,
      "typing_duration": 16.704,
      "wpm": 31,
      "message": "ที่พี่ภาฝากย้ำ เพื่อให้เราใช้บริการ"
    },
    {
      "message_id": 1610,
      "agent_id": 13,
      "delay": 12.704,
      "onscreen_delay": 8.333,
      "typing_delay": 4.371,
      "typing_duration": 10.753,
      "wpm": 18,
      "message": "ของ Captioned "
    },
    {
      "message_id": 1611,
      "agent_id": 14,
      "delay": 8.692,
      "onscreen_delay": 5.214,
      "typing_delay": 3.478,
      "typing_duration": 15.563,
      "wpm": 45,
      "message": "ได้เต็มที่ก็จะมีในเรื่องของ เดี๋ยวนะครับสักครู่ "
    },
    {
      "message_id": 1612,
      "agent_id": 25,
      "delay": 11.562,
      "onscreen_delay": 5.172,
      "typing_delay": 6.39,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1613,
      "agent_id": 23,
      "delay": 14.997,
      "onscreen_delay": 6.607,
      "typing_delay": 8.39,
      "typing_duration": 8.39,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1614,
      "agent_id": 13,
      "delay": 10.996,
      "onscreen_delay": 3.274,
      "typing_delay": 7.722,
      "typing_duration": 10.166,
      "wpm": 6,
      "message": "ครับ "
    },
    {
      "message_id": 1615,
      "agent_id": 14,
      "delay": 6.995,
      "onscreen_delay": 1.612,
      "typing_delay": 5.383,
      "typing_duration": 12.916,
      "wpm": 30,
      "message": "พี่ภาแจ้งว่า ถ้ากรณีที่เรา"
    },
    {
      "message_id": 1616,
      "agent_id": 25,
      "delay": 8.913,
      "onscreen_delay": 4.205,
      "typing_delay": 4.708,
      "typing_duration": 13.022,
      "wpm": 48,
      "message": "ทำนามบัตรหรืออะไรอย่างนี้หรืออยากให้คนหูดี"
    },
    {
      "message_id": 1617,
      "agent_id": 23,
      "delay": 9.022,
      "onscreen_delay": 3.6,
      "typing_delay": 5.422,
      "typing_duration": 12.761,
      "wpm": 33,
      "message": "โทรหาเราผ่านบริการ Captioned "
    },
    {
      "message_id": 1618,
      "agent_id": 13,
      "delay": 8.76,
      "onscreen_delay": 4.016,
      "typing_delay": 4.744,
      "typing_duration": 9.768,
      "wpm": 25,
      "message": "ให้ใส่นามบัตรว่า "
    },
    {
      "message_id": 1619,
      "agent_id": 14,
      "delay": 5.768,
      "onscreen_delay": 2.194,
      "typing_delay": 3.574,
      "typing_duration": 12.016,
      "wpm": 11,
      "message": "โทร. TTRS "
    },
    {
      "message_id": 1620,
      "agent_id": 25,
      "delay": 8.016,
      "onscreen_delay": 2.869,
      "typing_delay": 5.147,
      "typing_duration": 12.764,
      "wpm": 39,
      "message": "ขอสายคุณเยาวภา อันนี้เป็นตัวอย่าง"
    },
    {
      "message_id": 1621,
      "agent_id": 23,
      "delay": 8.763,
      "onscreen_delay": 4.182,
      "typing_delay": 4.581,
      "typing_duration": 12.551,
      "wpm": 35,
      "message": "ที่พี่ภาทำแล้วก็ใช้ในปัจจุบัน "
    },
    {
      "message_id": 1622,
      "agent_id": 13,
      "delay": 8.55,
      "onscreen_delay": 3.978,
      "typing_delay": 4.572,
      "typing_duration": 11.528,
      "wpm": 33,
      "message": "นะครับ อันนี้เป็นตัวอย่าง "
    },
    {
      "message_id": 1623,
      "agent_id": 14,
      "delay": 7.527,
      "onscreen_delay": 3.735,
      "typing_delay": 3.792,
      "typing_duration": 14.804,
      "wpm": 47,
      "message": "อันนี้ก็ขอขอบคุณพี่ภามากครับ ที่ทำเป็นตัวอย่าง "
    },
    {
      "message_id": 1624,
      "agent_id": 25,
      "delay": 10.802,
      "onscreen_delay": 5.221,
      "typing_delay": 5.581,
      "typing_duration": 13.007,
      "wpm": 33,
      "message": "เป็นนามบัตรครับ กรณีที่คนหูดี"
    },
    {
      "message_id": 1625,
      "agent_id": 23,
      "delay": 9.007,
      "onscreen_delay": 4.388,
      "typing_delay": 4.619,
      "typing_duration": 13.66,
      "wpm": 41,
      "message": "จะให้โทรหาเราผ่านบริการผ่าน Captioned "
    },
    {
      "message_id": 1626,
      "agent_id": 13,
      "delay": 9.659,
      "onscreen_delay": 5.573,
      "typing_delay": 4.086,
      "typing_duration": 14.977,
      "wpm": 33,
      "message": "ก็ให้เหมือนกับเป็นหมายเลขโทรศัพท์ "
    },
    {
      "message_id": 1627,
      "agent_id": 14,
      "delay": 10.975,
      "onscreen_delay": 7.5,
      "typing_delay": 3.475,
      "typing_duration": 13.199,
      "wpm": 39,
      "message": "แล้วก็เวลาโทรติดมาก็บอกว่าโทรหาใคร "
    },
    {
      "message_id": 1628,
      "agent_id": 25,
      "delay": 9.197,
      "onscreen_delay": 3.748,
      "typing_delay": 5.449,
      "typing_duration": 13.626,
      "wpm": 37,
      "message": "อันนี้ก็จะทำให้ใช้บริการ Captioned "
    },
    {
      "message_id": 1629,
      "agent_id": 23,
      "delay": 9.624,
      "onscreen_delay": 3.789,
      "typing_delay": 5.835,
      "typing_duration": 14.404,
      "wpm": 33,
      "message": "มาหาเรา เพราะว่าบางครั้ง บางกรณี"
    },
    {
      "message_id": 1630,
      "agent_id": 13,
      "delay": 10.4,
      "onscreen_delay": 5.449,
      "typing_delay": 4.951,
      "typing_duration": 13.071,
      "wpm": 33,
      "message": "คนหูดีก็อยากจะติดต่อเรานะครับ "
    },
    {
      "message_id": 1631,
      "agent_id": 14,
      "delay": 9.071,
      "onscreen_delay": 5.445,
      "typing_delay": 3.626,
      "typing_duration": 15.16,
      "wpm": 41,
      "message": "ก็อันนี้ก็จะเป็นวิธีการเขียนนามบัตรนะครับ "
    },
    {
      "message_id": 1632,
      "agent_id": 25,
      "delay": 11.159,
      "onscreen_delay": 5.724,
      "typing_delay": 5.435,
      "typing_duration": 14.923,
      "wpm": 44,
      "message": "ไม่บอกเบอร์โทรศัพท์ก็บอกเป็นชื่อนามสกุลก็ได้ "
    },
    {
      "message_id": 1633,
      "agent_id": 23,
      "delay": 10.917,
      "onscreen_delay": 5.976,
      "typing_delay": 4.941,
      "typing_duration": 14.044,
      "wpm": 46,
      "message": "ทางเจ้าหน้าที่ก็สามารถสืบค้นในระบบฐานข้อมูล "
    },
    {
      "message_id": 1634,
      "agent_id": 13,
      "delay": 10.044,
      "onscreen_delay": 5.261,
      "typing_delay": 4.783,
      "typing_duration": 12.212,
      "wpm": 38,
      "message": "แล้วก็โทรกลับหาท่านได้ แต่อย่าง"
    },
    {
      "message_id": 1635,
      "agent_id": 14,
      "delay": 8.211,
      "onscreen_delay": 4.682,
      "typing_delay": 3.529,
      "typing_duration": 15.958,
      "wpm": 50,
      "message": "ที่บอกน่ะครับ ถ้าท่าน Logout เจ้าหน้าที่ก็โทรหาไม่ได้ "
    },
    {
      "message_id": 1636,
      "agent_id": 25,
      "delay": 11.953,
      "onscreen_delay": 6.969,
      "typing_delay": 4.984,
      "typing_duration": 13.859,
      "wpm": 29,
      "message": "ก็ต้อง Login App ทิ้งเอาไว้ "
    },
    {
      "message_id": 1637,
      "agent_id": 23,
      "delay": 9.857,
      "onscreen_delay": 5.502,
      "typing_delay": 4.355,
      "typing_duration": 12.545,
      "wpm": 49,
      "message": "อันนี้ก็แจ้งเป็นข้อมูลครับ ขอบคุณพี่ภามาก "
    },
    {
      "message_id": 1638,
      "agent_id": 13,
      "delay": 8.54,
      "onscreen_delay": 3.527,
      "typing_delay": 5.013,
      "typing_duration": 17.875,
      "wpm": 40,
      "message": "มีท่านไหนอยากให้ข้อเสนอแนะ หรืออะไรกับทีมไหมครับ "
    },
    {
      "message_id": 1639,
      "agent_id": 14,
      "delay": 13.874,
      "onscreen_delay": 10.301,
      "typing_delay": 3.573,
      "typing_duration": 15.809,
      "wpm": 64,
      "message": "อยากให้ข้อเสนอแนะอะไรกับทีมหรือเปล่าครับ จะได้เอาพัฒนาต่อเนื่องครับ "
    },
    {
      "message_id": 1640,
      "agent_id": 25,
      "delay": 11.808,
      "onscreen_delay": 3.106,
      "typing_delay": 8.702,
      "typing_duration": 8.702,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1641,
      "agent_id": 23,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1642,
      "agent_id": 13,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1643,
      "agent_id": 14,
      "delay": 15,
      "onscreen_delay": 6.632,
      "typing_delay": 8.368,
      "typing_duration": 15.581,
      "wpm": 31,
      "message": "มีท่านไหนให้คำแนะนำหรือเปล่าครับ "
    },
    {
      "message_id": 1644,
      "agent_id": 25,
      "delay": 11.58,
      "onscreen_delay": 6.467,
      "typing_delay": 5.113,
      "typing_duration": 15.865,
      "wpm": 26,
      "message": "แต่ตอนนี้เรารอ 2 ท่านสุดท้าย"
    },
    {
      "message_id": 1645,
      "agent_id": 23,
      "delay": 11.863,
      "onscreen_delay": 6.567,
      "typing_delay": 5.296,
      "typing_duration": 15.787,
      "wpm": 47,
      "message": "เราร่วมเป็นกำลังใจกับอีก 2 ท่าน ใกล้เสร็จแล้วครับ "
    },
    {
      "message_id": 1646,
      "agent_id": 13,
      "delay": 11.785,
      "onscreen_delay": 6.863,
      "typing_delay": 4.922,
      "typing_duration": 18.153,
      "wpm": 38,
      "message": "ติดปัญหานิดหน่อยครับ ทำให้ Login ไม่ได้ โอ.เค. "
    },
    {
      "message_id": 1647,
      "agent_id": 14,
      "delay": 14.138,
      "onscreen_delay": 1.129,
      "typing_delay": 13.009,
      "typing_duration": 13.009,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1648,
      "agent_id": 25,
      "delay": 10.134,
      "onscreen_delay": 1.209,
      "typing_delay": 8.925,
      "typing_duration": 8.925,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1649,
      "agent_id": 23,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1650,
      "agent_id": 13,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1651,
      "agent_id": 14,
      "delay": 19.004,
      "onscreen_delay": 0,
      "typing_delay": 19.004,
      "typing_duration": 19.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1652,
      "agent_id": 25,
      "delay": 14.999,
      "onscreen_delay": 5.965,
      "typing_delay": 9.034,
      "typing_duration": 9.034,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1653,
      "agent_id": 23,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1654,
      "agent_id": 13,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1655,
      "agent_id": 14,
      "delay": 14.999,
      "onscreen_delay": 8.65,
      "typing_delay": 6.349,
      "typing_duration": 13.28,
      "wpm": 11,
      "message": "ไม่ทราบว่า"
    },
    {
      "message_id": 1656,
      "agent_id": 25,
      "delay": 10.997,
      "onscreen_delay": 5.752,
      "typing_delay": 5.245,
      "typing_duration": 15.857,
      "wpm": 47,
      "message": "พี่ภาอยากจะฝากอะไร ก่อนที่เราจะเปิด section นี้กัน"
    },
    {
      "message_id": 1657,
      "agent_id": 23,
      "delay": 11.856,
      "onscreen_delay": 3.491,
      "typing_delay": 8.365,
      "typing_duration": 8.365,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1658,
      "agent_id": 13,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1659,
      "agent_id": 14,
      "delay": 15,
      "onscreen_delay": 5.589,
      "typing_delay": 9.411,
      "typing_duration": 15.505,
      "wpm": 11,
      "message": "(คุณเยาวภา) "
    },
    {
      "message_id": 1660,
      "agent_id": 25,
      "delay": 11.505,
      "onscreen_delay": 3.63,
      "typing_delay": 7.875,
      "typing_duration": 11.238,
      "wpm": 24,
      "message": "ในฐานะผู้ใช้บริการ"
    },
    {
      "message_id": 1661,
      "agent_id": 23,
      "delay": 9.44,
      "onscreen_delay": 0,
      "typing_delay": 9.44,
      "typing_duration": 14.959,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1662,
      "agent_id": 13,
      "delay": 10.959,
      "onscreen_delay": 5.89,
      "typing_delay": 5.069,
      "typing_duration": 10.855,
      "wpm": 28,
      "message": "ที่เราได้ความรู้แล้ว "
    },
    {
      "message_id": 1663,
      "agent_id": 14,
      "delay": 6.958,
      "onscreen_delay": 3.493,
      "typing_delay": 3.465,
      "typing_duration": 17.438,
      "wpm": 54,
      "message": "ความรู้นั้นจะเกิดเมื่อเราใช้จริง ครั้งแรกอาจมีปัญหานิดหน่อย แต่"
    },
    {
      "message_id": 1664,
      "agent_id": 25,
      "delay": 13.437,
      "onscreen_delay": 7.813,
      "typing_delay": 5.624,
      "typing_duration": 10.904,
      "wpm": 36,
      "message": "เราพยายามปรับดู ปรับสภาพดู"
    },
    {
      "message_id": 1665,
      "agent_id": 23,
      "delay": 9.437,
      "onscreen_delay": 4.976,
      "typing_delay": 4.461,
      "typing_duration": 16.781,
      "wpm": 51,
      "message": "ถ้ามีปัญหาก็ไลน์มาถามอาจารย์ ดร.ณัฐนันท์ ทัดพิทักษ์กุลได้ "
    },
    {
      "message_id": 1666,
      "agent_id": 13,
      "delay": 12.78,
      "onscreen_delay": 7.974,
      "typing_delay": 4.806,
      "typing_duration": 16.443,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1667,
      "agent_id": 14,
      "delay": 12.431,
      "onscreen_delay": 8.939,
      "typing_delay": 3.492,
      "typing_duration": 19.001,
      "wpm": 33,
      "message": "มีคำแนะนำให้ ทีนี้อย่าคิดว่ามันไม่มีประโยช"
    },
    {
      "message_id": 1668,
      "agent_id": 25,
      "delay": 15,
      "onscreen_delay": 9.98,
      "typing_delay": 5.02,
      "typing_duration": 12.294,
      "wpm": 37,
      "message": "ฝากด้วยเป็นผลประโยชน์ของเราเอง"
    },
    {
      "message_id": 1669,
      "agent_id": 23,
      "delay": 11,
      "onscreen_delay": 6.138,
      "typing_delay": 4.862,
      "typing_duration": 11.879,
      "wpm": 47,
      "message": "แต่ว่าเมื่อมีปัญหาผู้ใช้เยอะมากเท่าไร "
    },
    {
      "message_id": 1670,
      "agent_id": 13,
      "delay": 7.868,
      "onscreen_delay": 2.929,
      "typing_delay": 4.939,
      "typing_duration": 10.669,
      "wpm": 20,
      "message": "ก็จะมีปรับปรุง"
    },
    {
      "message_id": 1671,
      "agent_id": 14,
      "delay": 6.668,
      "onscreen_delay": 2.987,
      "typing_delay": 3.681,
      "typing_duration": 16.884,
      "wpm": 48,
      "message": "เพื่อประโยชน์ของเราเองในอนาคต เพื่อจะได้ติดต่อใครก็ได้ "
    },
    {
      "message_id": 1672,
      "agent_id": 25,
      "delay": 12.883,
      "onscreen_delay": 7.725,
      "typing_delay": 5.158,
      "typing_duration": 15.382,
      "wpm": 36,
      "message": "ฝากด้วยนะครับ ฝากน้องๆ กลับบ้านลองฝึก"
    },
    {
      "message_id": 1673,
      "agent_id": 23,
      "delay": 11.382,
      "onscreen_delay": 5.598,
      "typing_delay": 5.784,
      "typing_duration": 10.282,
      "wpm": 23,
      "message": "เมื่อก่อนมีปัญหา "
    },
    {
      "message_id": 1674,
      "agent_id": 13,
      "delay": 7.381,
      "onscreen_delay": 3.364,
      "typing_delay": 4.017,
      "typing_duration": 14.746,
      "wpm": 35,
      "message": "มันชนกัน เราคิดว่าเอ๊ะทำไมมันชนกัน "
    },
    {
      "message_id": 1675,
      "agent_id": 14,
      "delay": 10.744,
      "onscreen_delay": 7.277,
      "typing_delay": 3.467,
      "typing_duration": 12.07,
      "wpm": 46,
      "message": "เราไม่อยากใช้แล้ว เราพูดให้ปลายทางฟัง "
    },
    {
      "message_id": 1676,
      "agent_id": 25,
      "delay": 8.07,
      "onscreen_delay": 2.699,
      "typing_delay": 5.371,
      "typing_duration": 17.35,
      "wpm": 23,
      "message": "เราพูดแล้วเราจะจับจังหวะได้ "
    },
    {
      "message_id": 1677,
      "agent_id": 23,
      "delay": 13.35,
      "onscreen_delay": 7.574,
      "typing_delay": 5.776,
      "typing_duration": 12.652,
      "wpm": 23,
      "message": "มีปัญหาหลากหลาย ลอง"
    },
    {
      "message_id": 1678,
      "agent_id": 13,
      "delay": 9.349,
      "onscreen_delay": 5.027,
      "typing_delay": 4.322,
      "typing_duration": 11.805,
      "wpm": 20,
      "message": "ปรับใช้วันละครับ "
    },
    {
      "message_id": 1679,
      "agent_id": 14,
      "delay": 7.805,
      "onscreen_delay": 4.353,
      "typing_delay": 3.452,
      "typing_duration": 17.612,
      "wpm": 49,
      "message": "วันละครั้ง 2 วันครั้ง ลองดู แล้วนาน ๆ มันจะติด ไม่มีปัญหา "
    },
    {
      "message_id": 1680,
      "agent_id": 25,
      "delay": 13.61,
      "onscreen_delay": 5.714,
      "typing_delay": 7.896,
      "typing_duration": 12.471,
      "wpm": 16,
      "message": "(ดร.ณัฐนันท์)"
    },
    {
      "message_id": 1681,
      "agent_id": 23,
      "delay": 9.609,
      "onscreen_delay": 5.184,
      "typing_delay": 4.425,
      "typing_duration": 14.163,
      "wpm": 40,
      "message": "ขอบคุณพี่ภามากนะครับ วันนี้เราก็ได้รับ "
    },
    {
      "message_id": 1682,
      "agent_id": 13,
      "delay": 10.162,
      "onscreen_delay": 4.426,
      "typing_delay": 5.736,
      "typing_duration": 14.954,
      "wpm": 17,
      "message": "Feedback จากพี่ภา "
    },
    {
      "message_id": 1683,
      "agent_id": 14,
      "delay": 10.944,
      "onscreen_delay": 6.727,
      "typing_delay": 4.217,
      "typing_duration": 16.113,
      "wpm": 50,
      "message": "จากของทั้ง Captioned และก็ Live Chat นะครับ สุดท้ายนี้"
    },
    {
      "message_id": 1684,
      "agent_id": 25,
      "delay": 12.111,
      "onscreen_delay": 7.541,
      "typing_delay": 4.57,
      "typing_duration": 11.49,
      "wpm": 46,
      "message": "ก็เข้าใจว่าทุกท่านน่าจะเรียนรู้แล้ว "
    },
    {
      "message_id": 1685,
      "agent_id": 23,
      "delay": 8.11,
      "onscreen_delay": 2.66,
      "typing_delay": 5.45,
      "typing_duration": 14.64,
      "wpm": 42,
      "message": "แล้วก็อย่างที่พี่ภาบอกว่าอยากจะให้ทุกท่าน"
    },
    {
      "message_id": 1686,
      "agent_id": 13,
      "delay": 10.64,
      "onscreen_delay": 6.606,
      "typing_delay": 4.034,
      "typing_duration": 15.724,
      "wpm": 31,
      "message": "ลองใช้ดูนะครับ แรก ๆ อาจจะติดขัด "
    },
    {
      "message_id": 1687,
      "agent_id": 14,
      "delay": 11.722,
      "onscreen_delay": 8.321,
      "typing_delay": 3.401,
      "typing_duration": 16.393,
      "wpm": 70,
      "message": "แต่ว่าถ้าใช้ไปแล้วนี่ก็อาจจะคุ้นเคยมากขึ้น แล้วฝั่งเจ้าหน้าที่เองเราก็พยายาม"
    },
    {
      "message_id": 1688,
      "agent_id": 25,
      "delay": 12.393,
      "onscreen_delay": 6.181,
      "typing_delay": 6.212,
      "typing_duration": 12.366,
      "wpm": 30,
      "message": "ปรับปรุงคุณภาพ การถอดความ"
    },
    {
      "message_id": 1689,
      "agent_id": 23,
      "delay": 8.392,
      "onscreen_delay": 3.887,
      "typing_delay": 4.505,
      "typing_duration": 16.186,
      "wpm": 44,
      "message": "ให้เร็ว แล้วก็สะดวกมากขึ้น พี่ภามีอะไรเสริมครับ "
    },
    {
      "message_id": 1690,
      "agent_id": 13,
      "delay": 12.186,
      "onscreen_delay": 5.692,
      "typing_delay": 6.494,
      "typing_duration": 16.699,
      "wpm": 23,
      "message": "(พี่ภา) สุดท้ายแล้วอยากถาม "
    },
    {
      "message_id": 1691,
      "agent_id": 14,
      "delay": 12.698,
      "onscreen_delay": 5.485,
      "typing_delay": 7.213,
      "typing_duration": 16.744,
      "wpm": 14,
      "message": "ดร. ณัฐนันท์นะคะ "
    },
    {
      "message_id": 1692,
      "agent_id": 25,
      "delay": 12.742,
      "onscreen_delay": 7.012,
      "typing_delay": 5.73,
      "typing_duration": 16.087,
      "wpm": 28,
      "message": "รุ่นที่ 2 รุ่นที่ 3 แล้วก็จะมี"
    },
    {
      "message_id": 1693,
      "agent_id": 23,
      "delay": 12.086,
      "onscreen_delay": 6.6,
      "typing_delay": 5.486,
      "typing_duration": 17.105,
      "wpm": 18,
      "message": "รุ่นต่อไป จริง ๆ แล้ว"
    },
    {
      "message_id": 1694,
      "agent_id": 13,
      "delay": 13.105,
      "onscreen_delay": 8.028,
      "typing_delay": 5.077,
      "typing_duration": 16.43,
      "wpm": 33,
      "message": "ไปศูนย์ทำการวัดการได้ยิน ที่จริงแล้ว"
    },
    {
      "message_id": 1695,
      "agent_id": 14,
      "delay": 12.428,
      "onscreen_delay": 7.864,
      "typing_delay": 4.564,
      "typing_duration": 17.634,
      "wpm": 39,
      "message": "มีหลายศูนย์ มีการลงแผนกหูหลายแผนก อยากให้มีการ"
    },
    {
      "message_id": 1696,
      "agent_id": 25,
      "delay": 13.634,
      "onscreen_delay": 5.106,
      "typing_delay": 8.528,
      "typing_duration": 12.502,
      "wpm": 22,
      "message": "จัดอบรมเจ้าหน้าที่"
    },
    {
      "message_id": 1697,
      "agent_id": 23,
      "delay": 9.632,
      "onscreen_delay": 4.808,
      "typing_delay": 4.824,
      "typing_duration": 14.521,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1698,
      "agent_id": 13,
      "delay": 10.52,
      "onscreen_delay": 6.485,
      "typing_delay": 4.035,
      "typing_duration": 15.786,
      "wpm": 27,
      "message": "คนหูหนวก เสร็จแล้วเข้าใจ App "
    },
    {
      "message_id": 1699,
      "agent_id": 14,
      "delay": 11.785,
      "onscreen_delay": 8.255,
      "typing_delay": 3.53,
      "typing_duration": 17.014,
      "wpm": 29,
      "message": "ที่เอื้ออำนวยแก่คนหูตึงแล้วนี่ ก็"
    },
    {
      "message_id": 1700,
      "agent_id": 25,
      "delay": 13.014,
      "onscreen_delay": 6.667,
      "typing_delay": 6.347,
      "typing_duration": 7.971,
      "wpm": 19,
      "message": "เข้าใจแล้ว "
    },
    {
      "message_id": 1701,
      "agent_id": 23,
      "delay": 9.012,
      "onscreen_delay": 3.47,
      "typing_delay": 5.542,
      "typing_duration": 11.292,
      "wpm": 33,
      "message": "อบรม ฝากอาจารย์ไว้ด้วยค่ะ "
    },
    {
      "message_id": 1702,
      "agent_id": 13,
      "delay": 7.292,
      "onscreen_delay": 2.533,
      "typing_delay": 4.759,
      "typing_duration": 12.501,
      "wpm": 35,
      "message": "(ดร.ณัฐนันท์) ขอบคุณพี่ภาครับ "
    },
    {
      "message_id": 1703,
      "agent_id": 14,
      "delay": 8.5,
      "onscreen_delay": 5.046,
      "typing_delay": 3.454,
      "typing_duration": 17.172,
      "wpm": 56,
      "message": "จากจำนวนผู้ใช้งานที่เพิ่มขึ้นนะครับ เราก็ได้ตัวเลขไปคุยกับ กสทช. "
    },
    {
      "message_id": 1704,
      "agent_id": 25,
      "delay": 13.172,
      "onscreen_delay": 8.849,
      "typing_delay": 4.323,
      "typing_duration": 10.536,
      "wpm": 36,
      "message": "ในการขยายจำนวนเจ้าหน้าที่ "
    },
    {
      "message_id": 1705,
      "agent_id": 23,
      "delay": 9.171,
      "onscreen_delay": 5.1,
      "typing_delay": 4.071,
      "typing_duration": 15.746,
      "wpm": 61,
      "message": "แล้วก็ขยายเวลาในการให้บริการ เนื่องจากว่าก่อนหน้านี้ที่เราอบรมมา "
    },
    {
      "message_id": 1706,
      "agent_id": 13,
      "delay": 11.746,
      "onscreen_delay": 6.692,
      "typing_delay": 5.054,
      "typing_duration": 11.796,
      "wpm": 24,
      "message": "จำนวนสมาชิกเรามีแค่ "
    },
    {
      "message_id": 1707,
      "agent_id": 14,
      "delay": 7.794,
      "onscreen_delay": 4.287,
      "typing_delay": 3.507,
      "typing_duration": 16.007,
      "wpm": 40,
      "message": "40-50 คน ฉะนั้น 40-50 คน จำนวนสายมันไม่เยอะ "
    },
    {
      "message_id": 1708,
      "agent_id": 25,
      "delay": 12.007,
      "onscreen_delay": 7.156,
      "typing_delay": 4.851,
      "typing_duration": 13.934,
      "wpm": 42,
      "message": "กสทช. ก็เลยไม่ให้เราขยายเวลาในการบริการ"
    },
    {
      "message_id": 1709,
      "agent_id": 23,
      "delay": 9.934,
      "onscreen_delay": 4.664,
      "typing_delay": 5.27,
      "typing_duration": 12.408,
      "wpm": 34,
      "message": "เราก็เลยอยากจะเชิญชวนทุกท่าน"
    },
    {
      "message_id": 1710,
      "agent_id": 13,
      "delay": 8.407,
      "onscreen_delay": 4.38,
      "typing_delay": 4.027,
      "typing_duration": 12.725,
      "wpm": 21,
      "message": "ให้เข้ามาใช้บริการ "
    },
    {
      "message_id": 1711,
      "agent_id": 14,
      "delay": 8.724,
      "onscreen_delay": 5.325,
      "typing_delay": 3.399,
      "typing_duration": 15.445,
      "wpm": 56,
      "message": "การใช้บริการ แล้วก็หาสมาชิกเพิ่มเติมให้กับบริการ Captioned "
    },
    {
      "message_id": 1712,
      "agent_id": 25,
      "delay": 11.444,
      "onscreen_delay": 7.012,
      "typing_delay": 4.432,
      "typing_duration": 14.384,
      "wpm": 38,
      "message": "แล้วก็ Live Chat ซึ่งตรงนี้ก็จะส่งผล"
    },
    {
      "message_id": 1713,
      "agent_id": 23,
      "delay": 10.384,
      "onscreen_delay": 6.555,
      "typing_delay": 3.829,
      "typing_duration": 17.686,
      "wpm": 40,
      "message": "ให้อนาคตเวลาในการบริการก็อาจจะเปิดแบบ TTRS เปิด "
    },
    {
      "message_id": 1714,
      "agent_id": 13,
      "delay": 13.685,
      "onscreen_delay": 8.83,
      "typing_delay": 4.855,
      "typing_duration": 10.854,
      "wpm": 15,
      "message": "บริการก็คือ "
    },
    {
      "message_id": 1715,
      "agent_id": 14,
      "delay": 9.685,
      "onscreen_delay": 6.171,
      "typing_delay": 3.514,
      "typing_duration": 17.628,
      "wpm": 14,
      "message": "07.00 - 23.00 น. "
    },
    {
      "message_id": 1716,
      "agent_id": 25,
      "delay": 13.627,
      "onscreen_delay": 7.694,
      "typing_delay": 5.933,
      "typing_duration": 10.023,
      "wpm": 40,
      "message": "จำนวนสมาชิกเรายังไม่เยอะมาก "
    },
    {
      "message_id": 1717,
      "agent_id": 23,
      "delay": 9.626,
      "onscreen_delay": 4.872,
      "typing_delay": 4.754,
      "typing_duration": 13.435,
      "wpm": 59,
      "message": "อันนี้ก็อาจจะต้องเป็นข้อที่อาจจะต้องขออภัยทุกท่านด้วย "
    },
    {
      "message_id": 1718,
      "agent_id": 13,
      "delay": 9.434,
      "onscreen_delay": 4.79,
      "typing_delay": 4.644,
      "typing_duration": 13.592,
      "wpm": 22,
      "message": "ที่เราเองก็ไม่สามารถ"
    },
    {
      "message_id": 1719,
      "agent_id": 14,
      "delay": 9.589,
      "onscreen_delay": 6.205,
      "typing_delay": 3.384,
      "typing_duration": 12.909,
      "wpm": 38,
      "message": "จะขยายได้มากกว่านี้ เพราะว่า กสทช"
    },
    {
      "message_id": 1720,
      "agent_id": 25,
      "delay": 8.909,
      "onscreen_delay": 4.573,
      "typing_delay": 4.336,
      "typing_duration": 10.434,
      "wpm": 55,
      "message": "มองไม่เห็นตัวเลขการใช้บริการที่มากขึ้น "
    },
    {
      "message_id": 1721,
      "agent_id": 23,
      "delay": 7.523,
      "onscreen_delay": 0,
      "typing_delay": 7.523,
      "typing_duration": 13.204,
      "wpm": 14,
      "message": "สุดท้ายนี้ก็"
    },
    {
      "message_id": 1722,
      "agent_id": 13,
      "delay": 9.199,
      "onscreen_delay": 3.294,
      "typing_delay": 5.905,
      "typing_duration": 10.672,
      "wpm": 22,
      "message": "หวังว่าทุกท่านจะ"
    },
    {
      "message_id": 1723,
      "agent_id": 14,
      "delay": 6.672,
      "onscreen_delay": 3.376,
      "typing_delay": 3.296,
      "typing_duration": 14.854,
      "wpm": 46,
      "message": "ประโยชน์นะครับ จากการอบรม แล้วก็สามารถใช้ TTRS "
    },
    {
      "message_id": 1724,
      "agent_id": 25,
      "delay": 10.853,
      "onscreen_delay": 6.156,
      "typing_delay": 4.697,
      "typing_duration": 10.467,
      "wpm": 50,
      "message": "แล้วก็ Live Chat ในชีวิตประจำวันได้ "
    },
    {
      "message_id": 1725,
      "agent_id": 23,
      "delay": 6.852,
      "onscreen_delay": 2.689,
      "typing_delay": 4.163,
      "typing_duration": 18.238,
      "wpm": 33,
      "message": "ตามจุดมุ่งหมายของ TTRS ที่อยากให้ทุกท่าน "
    },
    {
      "message_id": 1726,
      "agent_id": 13,
      "delay": 14.237,
      "onscreen_delay": 10.135,
      "typing_delay": 4.102,
      "typing_duration": 11.837,
      "wpm": 28,
      "message": "สามารถสื่อสารกับคนปกติ "
    },
    {
      "message_id": 1727,
      "agent_id": 14,
      "delay": 10.236,
      "onscreen_delay": 6.668,
      "typing_delay": 3.568,
      "typing_duration": 17.253,
      "wpm": 60,
      "message": "เหมือนคนปกตินะครับ ก็ขออนุญาตปิดการอบรมเพียงเท่านี้ ขอบคุณทุกท่านครับ "
    },
    {
      "message_id": 1728,
      "agent_id": 25,
      "delay": 13.253,
      "onscreen_delay": 7.977,
      "typing_delay": 5.276,
      "typing_duration": 9.063,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1729,
      "agent_id": 23,
      "delay": 9.253,
      "onscreen_delay": 0.489,
      "typing_delay": 8.764,
      "typing_duration": 8.764,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1730,
      "agent_id": 13,
      "delay": 6.136,
      "onscreen_delay": 0,
      "typing_delay": 6.136,
      "typing_duration": 8.466,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1731,
      "agent_id": 14,
      "delay": 19.001,
      "onscreen_delay": 0,
      "typing_delay": 19.001,
      "typing_duration": 19.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1732,
      "agent_id": 25,
      "delay": 15,
      "onscreen_delay": 6.02,
      "typing_delay": 8.98,
      "typing_duration": 10.363,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1733,
      "agent_id": 23,
      "delay": 10.997,
      "onscreen_delay": 4.951,
      "typing_delay": 6.046,
      "typing_duration": 11.206,
      "wpm": 35,
      "message": "สำหรับท่านที่เรียบร้อยแล้ว "
    },
    {
      "message_id": 1734,
      "agent_id": 13,
      "delay": 7.205,
      "onscreen_delay": 3.002,
      "typing_delay": 4.203,
      "typing_duration": 11.805,
      "wpm": 24,
      "message": "เดี๋ยวรับค่าเดินทาง"
    },
    {
      "message_id": 1735,
      "agent_id": 14,
      "delay": 7.803,
      "onscreen_delay": 4.346,
      "typing_delay": 3.457,
      "typing_duration": 14.249,
      "wpm": 60,
      "message": "ด้านหน้าได้เลยนะครับ ขอบคุณทุกท่านครับ เดินทางปลอดภัยครับ "
    },
    {
      "message_id": 1736,
      "agent_id": 25,
      "delay": 19,
      "onscreen_delay": 0,
      "typing_delay": 19,
      "typing_duration": 19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1737,
      "agent_id": 23,
      "delay": 19.003,
      "onscreen_delay": 0,
      "typing_delay": 19.003,
      "typing_duration": 19.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1738,
      "agent_id": 13,
      "delay": 19.002,
      "onscreen_delay": 0,
      "typing_delay": 19.002,
      "typing_duration": 19.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1739,
      "agent_id": 14,
      "delay": 15,
      "onscreen_delay": 3.998,
      "typing_delay": 11.002,
      "typing_duration": 11.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1740,
      "agent_id": 13,
      "delay": 11.002,
      "onscreen_delay": 0,
      "typing_delay": 11.002,
      "typing_duration": 11.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1741,
      "agent_id": 23,
      "delay": 7.003,
      "onscreen_delay": 0,
      "typing_delay": 7.003,
      "typing_duration": 7.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1742,
      "agent_id": 13,
      "delay": 7.004,
      "onscreen_delay": 0,
      "typing_delay": 7.004,
      "typing_duration": 7.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1743,
      "agent_id": 14,
      "delay": 3.004,
      "onscreen_delay": 0,
      "typing_delay": 3.004,
      "typing_duration": 3.004,
      "wpm": 0,
      "message": ""
    }
  ]
}