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"typing_delay": 15.005, "typing_duration": 15.005, "wpm": 0, "message": "" }, { "message_id": 119, "agent_id": 22, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 120, "agent_id": 14, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 121, "agent_id": 25, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 122, "agent_id": 21, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 123, "agent_id": 22, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 124, "agent_id": 14, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 125, "agent_id": 25, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 126, "agent_id": 21, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 127, "agent_id": 22, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 128, "agent_id": 14, "delay": 15.005, "onscreen_delay": 0, "typing_delay": 15.005, "typing_duration": 15.005, "wpm": 0, "message": "" }, { "message_id": 129, "agent_id": 25, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 130, "agent_id": 21, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 131, "agent_id": 22, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 132, "agent_id": 14, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 133, "agent_id": 25, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 134, "agent_id": 21, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 135, "agent_id": 22, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 136, "agent_id": 14, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 137, "agent_id": 25, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 138, "agent_id": 21, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 139, "agent_id": 22, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 140, "agent_id": 14, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 141, "agent_id": 25, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 142, "agent_id": 21, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 143, "agent_id": 22, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 144, "agent_id": 14, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 145, "agent_id": 25, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 146, "agent_id": 21, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 147, "agent_id": 22, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 148, "agent_id": 14, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 149, "agent_id": 25, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 150, "agent_id": 21, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 151, "agent_id": 22, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 152, "agent_id": 14, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 153, "agent_id": 25, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 154, "agent_id": 21, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 155, "agent_id": 22, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 156, "agent_id": 14, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 157, "agent_id": 25, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 158, "agent_id": 21, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 159, "agent_id": 22, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 160, "agent_id": 14, "delay": 11.001, "onscreen_delay": 5.483, "typing_delay": 5.518, "typing_duration": 5.518, "wpm": 0, "message": "" }, { "message_id": 161, "agent_id": 25, "delay": 10.19, "onscreen_delay": 0, "typing_delay": 10.19, "typing_duration": 10.19, "wpm": 0, "message": "" }, { "message_id": 162, "agent_id": 21, "delay": 15, "onscreen_delay": 0, "typing_delay": 15, "typing_duration": 15, "wpm": 0, "message": "" }, { "message_id": 163, "agent_id": 22, "delay": 15, "onscreen_delay": 0, "typing_delay": 15, "typing_duration": 15, "wpm": 0, "message": "" }, { "message_id": 164, "agent_id": 14, "delay": 10.998, "onscreen_delay": 9.058, "typing_delay": 1.94, "typing_duration": 5.717, "wpm": 55, "message": "(ดร.ณัฐนันท์) ครับ ก็" }, { "message_id": 165, "agent_id": 25, "delay": 6.995, "onscreen_delay": 6.604, "typing_delay": 0.391, "typing_duration": 7.162, "wpm": 94, "message": "เดี๋ยวเราเริ่มต้นก่อนเลยนะครับ ช่วงรอเพื่อน ๆ" }, { "message_id": 166, "agent_id": 21, "delay": 3.16, "onscreen_delay": 2.175, "typing_delay": 0.985, "typing_duration": 7.181, "wpm": 61, "message": "นะครับ เดี๋ยวรอ text ขึ้นด้วย " }, { "message_id": 167, "agent_id": 22, "delay": 3.96, "onscreen_delay": 0, "typing_delay": 3.96, "typing_duration": 3.96, "wpm": 0, "message": "" }, { "message_id": 168, "agent_id": 14, "delay": 1.736, "onscreen_delay": 0, "typing_delay": 1.736, "typing_duration": 5.488, "wpm": 63, "message": "ฝั่งถอดความพร้อมไหมครับ " }, { "message_id": 169, "agent_id": 25, "delay": 4.95, "onscreen_delay": 0, "typing_delay": 4.95, "typing_duration": 4.95, "wpm": 0, "message": "" }, { "message_id": 170, "agent_id": 21, "delay": 0.948, "onscreen_delay": 0.233, "typing_delay": 0.715, "typing_duration": 4.57, "wpm": 85, "message": "รอฝั่งถอดความสักครู่นะครับ " }, { "message_id": 171, "agent_id": 22, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 172, "agent_id": 14, "delay": 11, "onscreen_delay": 4.392, "typing_delay": 6.608, "typing_duration": 6.608, "wpm": 0, "message": "" }, { "message_id": 173, "agent_id": 25, "delay": 6.998, "onscreen_delay": 2.471, "typing_delay": 4.527, "typing_duration": 4.527, "wpm": 0, "message": "" }, { "message_id": 174, "agent_id": 21, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 175, "agent_id": 22, "delay": 11, "onscreen_delay": 7.081, "typing_delay": 3.919, "typing_duration": 3.919, "wpm": 0, "message": "" }, { "message_id": 176, "agent_id": 14, "delay": 6.998, "onscreen_delay": 2.936, "typing_delay": 4.062, "typing_duration": 4.062, "wpm": 0, "message": "" }, { "message_id": 177, "agent_id": 25, "delay": 4.461, "onscreen_delay": 0, "typing_delay": 4.461, "typing_duration": 4.461, "wpm": 0, "message": "" }, { "message_id": 178, "agent_id": 21, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 179, "agent_id": 22, "delay": 11.001, "onscreen_delay": 6.818, "typing_delay": 4.183, "typing_duration": 4.183, "wpm": 0, "message": "" }, { "message_id": 180, "agent_id": 14, "delay": 6.997, "onscreen_delay": 2.777, "typing_delay": 4.22, "typing_duration": 4.22, "wpm": 0, "message": "" }, { "message_id": 181, "agent_id": 25, "delay": 4.14, "onscreen_delay": 0, "typing_delay": 4.14, "typing_duration": 4.14, "wpm": 0, "message": "" }, { "message_id": 182, "agent_id": 21, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 183, "agent_id": 22, "delay": 10.999, "onscreen_delay": 7.065, "typing_delay": 3.934, "typing_duration": 3.934, "wpm": 0, "message": "" }, { "message_id": 184, "agent_id": 14, "delay": 6.997, "onscreen_delay": 3.28, "typing_delay": 3.717, "typing_duration": 5.829, "wpm": 18, "message": "ครับ ก็" }, { "message_id": 185, "agent_id": 25, "delay": 2.996, "onscreen_delay": 2.611, "typing_delay": 0.385, "typing_duration": 9.731, "wpm": 43, "message": "เริ่มช่วงบ่ายจะเป็นเรื่องของ" }, { "message_id": 186, "agent_id": 21, "delay": 5.73, "onscreen_delay": 5.271, "typing_delay": 0.459, "typing_duration": 5.848, "wpm": 56, "message": "การทำทดลองใช้งานนะครับ " }, { "message_id": 187, "agent_id": 22, "delay": 1.848, "onscreen_delay": 0.638, "typing_delay": 1.21, "typing_duration": 5.61, "wpm": 11, "message": "ซึ่ง" }, { "message_id": 188, "agent_id": 14, "delay": 1.609, "onscreen_delay": 1.603, "typing_delay": 0.006, "typing_duration": 7.362, "wpm": 67, "message": "ในส่วนแรกนะครับ ที่จะคุยนะครับ ก็" }, { "message_id": 189, "agent_id": 25, "delay": 3.36, "onscreen_delay": 3.049, "typing_delay": 0.311, "typing_duration": 14.249, "wpm": 32, "message": "จะให้ทุกท่านได้ดาวโหลดแอป TTRS " }, { "message_id": 190, "agent_id": 21, "delay": 10.248, "onscreen_delay": 9.849, "typing_delay": 0.399, "typing_duration": 6.924, "wpm": 54, "message": "และ TTRS Live chat ตอนนี้" }, { "message_id": 191, "agent_id": 22, "delay": 6.247, "onscreen_delay": 6.244, "typing_delay": 0.003, "typing_duration": 7.797, "wpm": 48, "message": "เจ้าหน้าที่ทำการ register " }, { "message_id": 192, "agent_id": 14, "delay": 3.795, "onscreen_delay": 2.513, "typing_delay": 1.282, "typing_duration": 7.026, "wpm": 51, "message": "ไว้ให้เรียบร้อยแล้ว ซึ่ง" }, { "message_id": 193, "agent_id": 25, "delay": 3.024, "onscreen_delay": 2.49, "typing_delay": 0.534, "typing_duration": 11.449, "wpm": 31, "message": "ถ้าท่านไหนได้ลงแอปแล้วก็" }, { "message_id": 194, "agent_id": 21, "delay": 7.448, "onscreen_delay": 6.751, "typing_delay": 0.697, "typing_duration": 7.381, "wpm": 53, "message": "จะเข้าสู่หน้าที่เป็น login " }, { "message_id": 195, "agent_id": 22, "delay": 3.446, "onscreen_delay": 3.108, "typing_delay": 0.338, "typing_duration": 10.051, "wpm": 36, "message": "นะครับ หน้าที่เป็น login " }, { "message_id": 196, "agent_id": 14, "delay": 6.05, "onscreen_delay": 4.326, "typing_delay": 1.724, "typing_duration": 12.933, "wpm": 49, "message": "ไม่ว่าจะเป็น Caption หรือ Live Chat นะครับ " }, { "message_id": 197, "agent_id": 25, "delay": 8.933, "onscreen_delay": 8.584, "typing_delay": 0.349, "typing_duration": 9.686, "wpm": 62, "message": "จะมีด้วยกัน ๒ ส่วน ก็คือส่วนที่เป็น user " }, { "message_id": 198, "agent_id": 21, "delay": 5.684, "onscreen_delay": 5.197, "typing_delay": 0.487, "typing_duration": 7.29, "wpm": 82, "message": "กับส่วนที่เป็น password ส่วนที่เป็น user " }, { "message_id": 199, "agent_id": 22, "delay": 3.29, "onscreen_delay": 2.891, "typing_delay": 0.399, "typing_duration": 7.781, "wpm": 46, "message": "นะครับ ใช้เลขบัตรประชาชน " }, { "message_id": 200, "agent_id": 14, "delay": 3.78, "onscreen_delay": 3.243, "typing_delay": 0.537, "typing_duration": 9.586, "wpm": 59, "message": "นะครับ ส่วนที่เป็น Password นี่ จะเป็น" }, { "message_id": 201, "agent_id": 25, "delay": 5.586, "onscreen_delay": 4.871, "typing_delay": 0.715, "typing_duration": 11.268, "wpm": 48, "message": "วันเดือนปีเกิดนะครับ ก็คือวัน 2 หลัก " }, { "message_id": 202, "agent_id": 21, "delay": 7.261, "onscreen_delay": 6.45, "typing_delay": 0.811, "typing_duration": 5.816, "wpm": 75, "message": "นะครับ เดือน ๒ หลัก และปีเกิด " }, { "message_id": 203, "agent_id": 22, "delay": 3.26, "onscreen_delay": 2.737, "typing_delay": 0.523, "typing_duration": 6.795, "wpm": 62, "message": "อีก 4 หลัก รวมกันเป็น 8 หลัก" }, { "message_id": 204, "agent_id": 14, "delay": 2.794, "onscreen_delay": 2.794, "typing_delay": 0, "typing_duration": 9.064, "wpm": 68, "message": "นะครับ ซึ่งปีเกิดนี่ให้เป็นปี พ.ศ. นะครับ " }, { "message_id": 205, "agent_id": 25, "delay": 5.064, "onscreen_delay": 0.903, "typing_delay": 4.161, "typing_duration": 4.161, "wpm": 0, "message": "" }, { "message_id": 206, "agent_id": 21, "delay": 1.064, "onscreen_delay": 0.503, "typing_delay": 0.561, "typing_duration": 10.781, "wpm": 53, "message": "ตอนนี้อยากให้ทุกท่านได้ลองดาวน์โหลดแอป " }, { "message_id": 207, "agent_id": 22, "delay": 6.778, "onscreen_delay": 6.778, "typing_delay": 0, "typing_duration": 8.02, "wpm": 49, "message": "นะครั แล้วลอง login ดู ว่า" }, { "message_id": 208, "agent_id": 14, "delay": 4.018, "onscreen_delay": 4.018, "typing_delay": 0, "typing_duration": 15.002, "wpm": 58, "message": "ล็อกอินได้ไหม ถ้าติดปัญหาล็อกอินไม่ได้ ขึ้นว่า User Passwo" }, { "message_id": 209, "agent_id": 25, "delay": 11.001, "onscreen_delay": 10.111, "typing_delay": 0.89, "typing_duration": 9.291, "wpm": 76, "message": "ผิด ให้แจ้งนะครับ เดี๋ยวทีมงานน้อง ๆ จะมาช่วยดู" }, { "message_id": 210, "agent_id": 21, "delay": 7, "onscreen_delay": 5.516, "typing_delay": 1.484, "typing_duration": 7.423, "wpm": 40, "message": "ว่าเกิดอะไรขึ้น ทำไม " }, { "message_id": 211, "agent_id": 22, "delay": 3.421, "onscreen_delay": 3.175, "typing_delay": 0.246, "typing_duration": 10.358, "wpm": 45, "message": "user กับ passward ไม่ตรง อันนี้" }, { "message_id": 212, "agent_id": 14, "delay": 6.358, "onscreen_delay": 6.22, "typing_delay": 0.138, "typing_duration": 14.999, "wpm": 48, "message": "เปิดมือถือแล้วก็โหลดแอปฯ ทั้ง TTRS และ Live Chat " }, { "message_id": 213, "agent_id": 25, "delay": 10.998, "onscreen_delay": 10.67, "typing_delay": 0.328, "typing_duration": 9.598, "wpm": 36, "message": "ดูนะครับทั้ง 2 แอป user " }, { "message_id": 214, "agent_id": 21, "delay": 6.996, "onscreen_delay": 6.31, "typing_delay": 0.686, "typing_duration": 6.291, "wpm": 57, "message": "เป็นเลขบัตรประชาชนนะครับ " }, { "message_id": 215, "agent_id": 22, "delay": 2.995, "onscreen_delay": 1.985, "typing_delay": 1.01, "typing_duration": 8.734, "wpm": 14, "message": "password " }, { "message_id": 216, "agent_id": 14, "delay": 4.733, "onscreen_delay": 4.072, "typing_delay": 0.661, "typing_duration": 9.242, "wpm": 70, "message": "วัน 2 หลัก และก็เดือน 2 แล้วก็ปีเกิด 4 หลัก" }, { "message_id": 217, "agent_id": 25, "delay": 5.241, "onscreen_delay": 3.902, "typing_delay": 1.339, "typing_duration": 6.361, "wpm": 31, "message": "นะครับ เดี๋ยว" }, { "message_id": 218, "agent_id": 21, "delay": 2.36, "onscreen_delay": 1.625, "typing_delay": 0.735, "typing_duration": 5.91, "wpm": 53, "message": "ถ้าใครลงเรียบร้อยแล้ว " }, { "message_id": 219, "agent_id": 22, "delay": 1.909, "onscreen_delay": 1.909, "typing_delay": 0, "typing_duration": 9.03, "wpm": 53, "message": "แล้ว login เรียบร้อยแล้วช่วยแจ้ง" }, { "message_id": 220, "agent_id": 14, "delay": 5.029, "onscreen_delay": 4.962, "typing_delay": 0.067, "typing_duration": 8.87, "wpm": 90, "message": "ด้วยนะครับ ท่านไหนติดปัญหาก็แจ้งได้นะครับ เดี๋ยวเราจะ" }, { "message_id": 221, "agent_id": 25, "delay": 4.869, "onscreen_delay": 4.629, "typing_delay": 0.24, "typing_duration": 13.213, "wpm": 70, "message": "ให้เวลาสักประมาณไม่เกิน 10 นาที เดี๋ยวเราจะสอบถามอีกครั้งหนึ่ง" }, { "message_id": 222, "agent_id": 21, "delay": 9.211, "onscreen_delay": 4.051, "typing_delay": 5.16, "typing_duration": 10.785, "wpm": 40, "message": "เพื่อที่จะเทสทดสอบพร้อม ๆ กัน " }, { "message_id": 223, "agent_id": 22, "delay": 6.785, "onscreen_delay": 6.59, "typing_delay": 0.195, "typing_duration": 10.71, "wpm": 6, "message": "ครับ " }, { "message_id": 224, "agent_id": 14, "delay": 6.708, "onscreen_delay": 2.571, "typing_delay": 4.137, "typing_duration": 4.137, "wpm": 0, "message": "" }, { "message_id": 225, "agent_id": 25, "delay": 2.707, "onscreen_delay": 0.547, "typing_delay": 2.16, "typing_duration": 9.4, "wpm": 37, "message": "ฝาก staff ช่วยดูด้วยว่า" }, { "message_id": 226, "agent_id": 21, "delay": 5.397, "onscreen_delay": 5.046, "typing_delay": 0.351, "typing_duration": 4.266, "wpm": 105, "message": "ท่านไหนติดปัญหาอะไร โหลดได้ไหม " }, { "message_id": 227, "agent_id": 22, "delay": 3.953, "onscreen_delay": 0, "typing_delay": 3.953, "typing_duration": 11.641, "wpm": 5, "message": "ครับ " }, { "message_id": 228, "agent_id": 14, "delay": 7.639, "onscreen_delay": 7.353, "typing_delay": 0.286, "typing_duration": 12.514, "wpm": 66, "message": "ทาง TTRS ช่วยกันดูด้วยครับ ประกบกันครับ เรามีไม่เยอะ จะ" }, { "message_id": 229, "agent_id": 25, "delay": 8.513, "onscreen_delay": 7.329, "typing_delay": 1.184, "typing_duration": 6.047, "wpm": 52, "message": "ได้จบเร็ว ๆ นะครับ ก็" }, { "message_id": 230, "agent_id": 21, "delay": 4.504, "onscreen_delay": 3.793, "typing_delay": 0.711, "typing_duration": 10.573, "wpm": 78, "message": "ลองดาวน์โหลดดูนะครับ อย่าเพิ่ง ยังไม่ต้องกดโทร. ออกครับ " }, { "message_id": 231, "agent_id": 22, "delay": 6.573, "onscreen_delay": 6.368, "typing_delay": 0.205, "typing_duration": 11.821, "wpm": 37, "message": "เอาแค่ login ให้ได้ก่อนนะครับ" }, { "message_id": 232, "agent_id": 14, "delay": 7.82, "onscreen_delay": 7.154, "typing_delay": 0.666, "typing_duration": 12.829, "wpm": 62, "message": "ยังไม่ต้องกดโทรออกนะครับ เดี๋ยวเราไปพร้อม ๆ กันนะครับ " }, { "message_id": 233, "agent_id": 25, "delay": 8.828, "onscreen_delay": 4.654, "typing_delay": 4.174, "typing_duration": 4.174, "wpm": 0, "message": "" }, { "message_id": 234, "agent_id": 21, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 235, "agent_id": 22, "delay": 11.002, "onscreen_delay": 7.089, "typing_delay": 3.913, "typing_duration": 3.913, "wpm": 0, "message": "" }, { "message_id": 236, "agent_id": 14, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 237, "agent_id": 25, "delay": 11.001, "onscreen_delay": 6.815, "typing_delay": 4.186, "typing_duration": 4.186, "wpm": 0, "message": "" }, { "message_id": 238, "agent_id": 21, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 239, "agent_id": 22, "delay": 10.999, "onscreen_delay": 7.123, "typing_delay": 3.876, "typing_duration": 3.876, "wpm": 0, "message": "" }, { "message_id": 240, "agent_id": 14, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 241, "agent_id": 25, "delay": 11.001, "onscreen_delay": 6.832, "typing_delay": 4.169, "typing_duration": 4.169, "wpm": 0, "message": "" }, { "message_id": 242, "agent_id": 21, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 243, "agent_id": 22, "delay": 10.999, "onscreen_delay": 6.921, "typing_delay": 4.078, "typing_duration": 4.078, "wpm": 0, "message": "" }, { "message_id": 244, "agent_id": 14, "delay": 6.997, "onscreen_delay": 2.904, "typing_delay": 4.093, "typing_duration": 4.093, "wpm": 0, "message": "" }, { "message_id": 245, "agent_id": 25, "delay": 4.124, "onscreen_delay": 0, "typing_delay": 4.124, "typing_duration": 4.124, "wpm": 0, "message": "" }, { "message_id": 246, "agent_id": 21, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 247, "agent_id": 22, "delay": 11.001, "onscreen_delay": 6.963, "typing_delay": 4.038, "typing_duration": 4.038, "wpm": 0, "message": "" }, { "message_id": 248, "agent_id": 14, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 249, "agent_id": 25, "delay": 11.003, "onscreen_delay": 6.602, "typing_delay": 4.401, "typing_duration": 4.401, "wpm": 0, "message": "" }, { "message_id": 250, "agent_id": 21, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 251, "agent_id": 22, "delay": 11.001, "onscreen_delay": 6.843, "typing_delay": 4.158, "typing_duration": 4.158, "wpm": 0, "message": "" }, { "message_id": 252, "agent_id": 14, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 253, "agent_id": 25, "delay": 11, "onscreen_delay": 6.58, "typing_delay": 4.42, "typing_duration": 4.42, "wpm": 0, "message": "" }, { "message_id": 254, "agent_id": 21, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 255, "agent_id": 22, "delay": 11, "onscreen_delay": 6.979, "typing_delay": 4.021, "typing_duration": 4.021, "wpm": 0, "message": "" }, { "message_id": 256, "agent_id": 14, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 257, "agent_id": 25, "delay": 11.002, "onscreen_delay": 6.682, "typing_delay": 4.32, "typing_duration": 4.32, "wpm": 0, "message": "" }, { "message_id": 258, "agent_id": 21, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 259, "agent_id": 22, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 260, "agent_id": 14, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 261, "agent_id": 25, "delay": 11.001, "onscreen_delay": 6.529, "typing_delay": 4.472, "typing_duration": 4.472, "wpm": 0, "message": "" }, { "message_id": 262, "agent_id": 21, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 263, "agent_id": 22, "delay": 11.002, "onscreen_delay": 7.12, "typing_delay": 3.882, "typing_duration": 3.882, "wpm": 0, "message": "" }, { "message_id": 264, "agent_id": 14, "delay": 15, "onscreen_delay": 0, "typing_delay": 15, "typing_duration": 15, "wpm": 0, "message": "" }, { "message_id": 265, "agent_id": 25, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 266, "agent_id": 21, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 267, "agent_id": 22, "delay": 11, "onscreen_delay": 6.988, "typing_delay": 4.012, "typing_duration": 4.012, "wpm": 0, "message": "" }, { "message_id": 268, "agent_id": 14, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 269, "agent_id": 25, "delay": 13.501, "onscreen_delay": 0, "typing_delay": 13.501, "typing_duration": 13.501, "wpm": 0, "message": "" }, { "message_id": 270, "agent_id": 21, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 271, "agent_id": 22, "delay": 11, "onscreen_delay": 6.554, "typing_delay": 4.446, "typing_duration": 4.446, "wpm": 0, "message": "" }, { "message_id": 272, "agent_id": 14, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 273, "agent_id": 25, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 274, "agent_id": 21, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 275, "agent_id": 22, "delay": 11.003, "onscreen_delay": 6.979, "typing_delay": 4.024, "typing_duration": 4.024, "wpm": 0, "message": "" }, { "message_id": 276, "agent_id": 14, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 277, "agent_id": 25, "delay": 11, "onscreen_delay": 6.589, "typing_delay": 4.411, "typing_duration": 4.411, "wpm": 0, "message": "" }, { "message_id": 278, "agent_id": 21, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 279, "agent_id": 22, "delay": 10.999, "onscreen_delay": 7.138, "typing_delay": 3.861, "typing_duration": 3.861, "wpm": 0, "message": "" }, { "message_id": 280, "agent_id": 14, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 281, "agent_id": 25, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 282, "agent_id": 21, "delay": 15, "onscreen_delay": 0, "typing_delay": 15, "typing_duration": 15, "wpm": 0, "message": "" }, { "message_id": 283, "agent_id": 22, "delay": 10.997, "onscreen_delay": 7.037, "typing_delay": 3.96, "typing_duration": 3.96, "wpm": 0, "message": "" }, { "message_id": 284, "agent_id": 14, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 285, "agent_id": 25, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 286, "agent_id": 21, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 287, "agent_id": 22, "delay": 10.998, "onscreen_delay": 6.852, "typing_delay": 4.146, "typing_duration": 4.146, "wpm": 0, "message": "" }, { "message_id": 288, "agent_id": 14, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 289, "agent_id": 25, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 290, "agent_id": 21, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 291, "agent_id": 22, "delay": 11, "onscreen_delay": 4.836, "typing_delay": 6.164, "typing_duration": 6.164, "wpm": 0, "message": "" }, { "message_id": 292, "agent_id": 14, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 293, "agent_id": 25, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 294, "agent_id": 21, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 295, "agent_id": 22, "delay": 11.001, "onscreen_delay": 7.032, "typing_delay": 3.969, "typing_duration": 3.969, "wpm": 0, "message": "" }, { "message_id": 296, "agent_id": 14, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 297, "agent_id": 25, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 298, "agent_id": 21, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 299, "agent_id": 22, "delay": 10.999, "onscreen_delay": 6.981, "typing_delay": 4.018, "typing_duration": 4.018, "wpm": 0, "message": "" }, { "message_id": 300, "agent_id": 14, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 301, "agent_id": 25, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 302, "agent_id": 21, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 303, "agent_id": 22, "delay": 11.001, "onscreen_delay": 6.677, "typing_delay": 4.324, "typing_duration": 4.324, "wpm": 0, "message": "" }, { "message_id": 304, "agent_id": 14, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 305, "agent_id": 25, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 306, "agent_id": 21, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 307, "agent_id": 22, "delay": 10.999, "onscreen_delay": 7.136, "typing_delay": 3.863, "typing_duration": 3.863, "wpm": 0, "message": "" }, { "message_id": 308, "agent_id": 14, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 309, "agent_id": 25, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 310, "agent_id": 21, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 311, "agent_id": 22, "delay": 11, "onscreen_delay": 7.131, "typing_delay": 3.869, "typing_duration": 3.869, "wpm": 0, "message": "" }, { "message_id": 312, "agent_id": 14, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 313, "agent_id": 25, "delay": 15, "onscreen_delay": 0, "typing_delay": 15, "typing_duration": 15, "wpm": 0, "message": "" }, { "message_id": 314, "agent_id": 21, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 315, "agent_id": 22, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 316, "agent_id": 14, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 317, "agent_id": 25, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 318, "agent_id": 21, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 319, "agent_id": 22, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 320, "agent_id": 14, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 321, "agent_id": 25, "delay": 10.999, "onscreen_delay": 2.89, "typing_delay": 8.109, "typing_duration": 8.109, "wpm": 0, "message": "" }, { "message_id": 322, "agent_id": 21, "delay": 6.997, "onscreen_delay": 0.932, "typing_delay": 6.065, "typing_duration": 10.816, "wpm": 19, "message": "ให้ทดสอบ login " }, { "message_id": 323, "agent_id": 22, "delay": 6.814, "onscreen_delay": 6.326, "typing_delay": 0.488, "typing_duration": 12.601, "wpm": 33, "message": "ทั้ง 2 แอปเลย จะได้ไปทีเดียว" }, { "message_id": 324, "agent_id": 14, "delay": 8.599, "onscreen_delay": 1.488, "typing_delay": 7.111, "typing_duration": 7.111, "wpm": 0, "message": "" }, { "message_id": 325, "agent_id": 25, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 326, "agent_id": 21, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 327, "agent_id": 22, "delay": 11, "onscreen_delay": 6.984, "typing_delay": 4.016, "typing_duration": 4.016, "wpm": 0, "message": "" }, { "message_id": 328, "agent_id": 14, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 329, "agent_id": 25, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 330, "agent_id": 21, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 331, "agent_id": 22, "delay": 11, "onscreen_delay": 6.833, "typing_delay": 4.167, "typing_duration": 4.167, "wpm": 0, "message": "" }, { "message_id": 332, "agent_id": 14, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 333, "agent_id": 25, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 334, "agent_id": 21, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 335, "agent_id": 22, "delay": 11.001, "onscreen_delay": 7.087, "typing_delay": 3.914, "typing_duration": 3.914, "wpm": 0, "message": "" }, { "message_id": 336, "agent_id": 14, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 337, "agent_id": 25, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 338, "agent_id": 21, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 339, "agent_id": 22, "delay": 10.999, "onscreen_delay": 7.067, "typing_delay": 3.932, "typing_duration": 3.932, "wpm": 0, "message": "" }, { "message_id": 340, "agent_id": 14, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 341, "agent_id": 25, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 342, "agent_id": 21, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 343, "agent_id": 22, "delay": 10.999, "onscreen_delay": 6.954, "typing_delay": 4.045, "typing_duration": 4.045, "wpm": 0, "message": "" }, { "message_id": 344, "agent_id": 14, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 345, "agent_id": 25, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 346, "agent_id": 21, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 347, "agent_id": 22, "delay": 10.997, "onscreen_delay": 7.075, "typing_delay": 3.922, "typing_duration": 3.922, "wpm": 0, "message": "" }, { "message_id": 348, "agent_id": 14, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 349, "agent_id": 25, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 350, "agent_id": 21, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 351, "agent_id": 22, "delay": 11.002, "onscreen_delay": 6.569, "typing_delay": 4.433, "typing_duration": 4.433, "wpm": 0, "message": "" }, { "message_id": 352, "agent_id": 14, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 353, "agent_id": 25, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 354, "agent_id": 21, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 355, "agent_id": 22, "delay": 11.001, "onscreen_delay": 6.993, "typing_delay": 4.008, "typing_duration": 4.008, "wpm": 0, "message": "" }, { "message_id": 356, "agent_id": 14, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 357, "agent_id": 25, "delay": 10.999, "onscreen_delay": 5.428, "typing_delay": 5.571, "typing_duration": 5.571, "wpm": 0, "message": "" }, { "message_id": 358, "agent_id": 21, "delay": 6.998, "onscreen_delay": 3.15, "typing_delay": 3.848, "typing_duration": 8.888, "wpm": 52, "message": "อย่างนั้นฝากช่วยตรวจสอบนิดหนึ่ง " }, { "message_id": 359, "agent_id": 22, "delay": 4.884, "onscreen_delay": 4.76, "typing_delay": 0.124, "typing_duration": 8.669, "wpm": 21, "message": "ว่าของใครที่" }, { "message_id": 360, "agent_id": 14, "delay": 4.668, "onscreen_delay": 4.619, "typing_delay": 0.049, "typing_duration": 8.654, "wpm": 76, "message": "ยังล็อกอินไม่ได้นะครับ เดี๋ยวแจ้งเจ้าหน้าที่ " }, { "message_id": 361, "agent_id": 25, "delay": 4.653, "onscreen_delay": 0.425, "typing_delay": 4.228, "typing_duration": 4.228, "wpm": 0, "message": "" }, { "message_id": 362, "agent_id": 21, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 363, "agent_id": 22, "delay": 10.999, "onscreen_delay": 7.933, "typing_delay": 3.066, "typing_duration": 8.603, "wpm": 28, "message": "ไม่ทราบว่าตอนนี้" }, { "message_id": 364, "agent_id": 14, "delay": 6.996, "onscreen_delay": 6.996, "typing_delay": 0, "typing_duration": 5.377, "wpm": 89, "message": "ท่านไหนที่ล็อกอินแล้วได้บ้างครับ " }, { "message_id": 365, "agent_id": 25, "delay": 4.286, "onscreen_delay": 0, "typing_delay": 4.286, "typing_duration": 4.286, "wpm": 0, "message": "" }, { "message_id": 366, "agent_id": 21, "delay": 1.943, "onscreen_delay": 0, "typing_delay": 1.943, "typing_duration": 10.604, "wpm": 31, "message": "ท่านไหนได้แล้วบ้างครับ " }, { "message_id": 367, "agent_id": 22, "delay": 6.603, "onscreen_delay": 6.442, "typing_delay": 0.161, "typing_duration": 12.043, "wpm": 16, "message": "ของ live chat " }, { "message_id": 368, "agent_id": 14, "delay": 8.042, "onscreen_delay": 2.387, "typing_delay": 5.655, "typing_duration": 5.655, "wpm": 0, "message": "" }, { "message_id": 369, "agent_id": 25, "delay": 4.041, "onscreen_delay": 3.254, "typing_delay": 0.787, "typing_duration": 8.745, "wpm": 46, "message": "มี 1 ท่าน ท่านเดียวหรือครับ" }, { "message_id": 370, "agent_id": 21, "delay": 4.743, "onscreen_delay": 3.068, "typing_delay": 1.675, "typing_duration": 9.167, "wpm": 47, "message": "ที่ login ได้ มีท่านไหน login " }, { "message_id": 371, "agent_id": 22, "delay": 5.166, "onscreen_delay": 5.166, "typing_delay": 0, "typing_duration": 9.511, "wpm": 33, "message": "ของ live chat ได้บ้าง " }, { "message_id": 372, "agent_id": 14, "delay": 5.51, "onscreen_delay": 5.51, "typing_delay": 0, "typing_duration": 4.735, "wpm": 51, "message": "ขอดูนิดหนึ่งครับ " }, { "message_id": 373, "agent_id": 25, "delay": 2.381, "onscreen_delay": 0, "typing_delay": 2.381, "typing_duration": 13.892, "wpm": 18, "message": "มี 1 คน 2 คน 3 คน" }, { "message_id": 374, "agent_id": 21, "delay": 15.013, "onscreen_delay": 0, "typing_delay": 15.013, "typing_duration": 15.013, "wpm": 0, "message": "" }, { "message_id": 375, "agent_id": 22, "delay": 11.01, "onscreen_delay": 10.338, "typing_delay": 0.672, "typing_duration": 8.906, "wpm": 15, "message": "6 คน 7 คน " }, { "message_id": 376, "agent_id": 14, "delay": 7.01, "onscreen_delay": 5.974, "typing_delay": 1.036, "typing_duration": 8, "wpm": 94, "message": "อย่างนั้นเหลืออีก 4 ท่านนะครับ ที่ยังล็อกอินไม่ได้ " }, { "message_id": 377, "agent_id": 25, "delay": 4.519, "onscreen_delay": 0, "typing_delay": 4.519, "typing_duration": 4.519, "wpm": 0, "message": "" }, { "message_id": 378, "agent_id": 21, "delay": 15, "onscreen_delay": 0, "typing_delay": 15, "typing_duration": 15, "wpm": 0, "message": "" }, { "message_id": 379, "agent_id": 22, "delay": 10.994, "onscreen_delay": 9.924, "typing_delay": 1.07, "typing_duration": 10.992, "wpm": 38, "message": "เดี๋ยวรอสักครู่นะครับ เดี๋ยว" }, { "message_id": 380, "agent_id": 14, "delay": 6.99, "onscreen_delay": 6.627, "typing_delay": 0.363, "typing_duration": 7.038, "wpm": 40, "message": "จะเช็กให้นะครับ ว่า" }, { "message_id": 381, "agent_id": 25, "delay": 3.034, "onscreen_delay": 2.7, "typing_delay": 0.334, "typing_duration": 13.752, "wpm": 32, "message": "เราไม่ได้ลงทะเบียนล่วงหน้าให้" }, { "message_id": 382, "agent_id": 21, "delay": 9.751, "onscreen_delay": 7.732, "typing_delay": 2.019, "typing_duration": 8.853, "wpm": 85, "message": "เราไม่ได้ลงทะเบียนไว้ล่วงหน้าให้หรือว่าอย่างไรครับ " }, { "message_id": 383, "agent_id": 22, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 384, "agent_id": 14, "delay": 11, "onscreen_delay": 6.346, "typing_delay": 4.654, "typing_duration": 4.654, "wpm": 0, "message": "" }, { "message_id": 385, "agent_id": 25, "delay": 6.999, "onscreen_delay": 2.899, "typing_delay": 4.1, "typing_duration": 4.1, "wpm": 0, "message": "" }, { "message_id": 386, "agent_id": 21, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 387, "agent_id": 22, "delay": 10.999, "onscreen_delay": 7.102, "typing_delay": 3.897, "typing_duration": 3.897, "wpm": 0, "message": "" }, { "message_id": 388, "agent_id": 14, "delay": 11.197, "onscreen_delay": 0, "typing_delay": 11.197, "typing_duration": 11.197, "wpm": 0, "message": "" }, { "message_id": 389, "agent_id": 25, "delay": 7.195, "onscreen_delay": 2.096, "typing_delay": 5.099, "typing_duration": 5.099, "wpm": 0, "message": "" }, { "message_id": 390, "agent_id": 21, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 391, "agent_id": 22, "delay": 11.001, "onscreen_delay": 4.938, "typing_delay": 6.063, "typing_duration": 6.063, "wpm": 0, "message": "" }, { "message_id": 392, "agent_id": 14, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 393, "agent_id": 25, "delay": 11, "onscreen_delay": 6.782, "typing_delay": 4.218, "typing_duration": 4.218, "wpm": 0, "message": "" }, { "message_id": 394, "agent_id": 21, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 395, "agent_id": 22, "delay": 11.001, "onscreen_delay": 6.17, "typing_delay": 4.831, "typing_duration": 4.831, "wpm": 0, "message": "" }, { "message_id": 396, "agent_id": 14, "delay": 6.999, "onscreen_delay": 2.721, "typing_delay": 4.278, "typing_duration": 4.278, "wpm": 0, "message": "" }, { "message_id": 397, "agent_id": 25, "delay": 4.259, "onscreen_delay": 0, "typing_delay": 4.259, "typing_duration": 4.259, "wpm": 0, "message": "" }, { "message_id": 398, "agent_id": 21, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 399, "agent_id": 22, "delay": 11, "onscreen_delay": 7.117, "typing_delay": 3.883, "typing_duration": 3.883, "wpm": 0, "message": "" }, { "message_id": 400, "agent_id": 14, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 401, "agent_id": 25, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 402, "agent_id": 21, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 403, "agent_id": 22, "delay": 12.996, "onscreen_delay": 0, "typing_delay": 12.996, "typing_duration": 12.996, "wpm": 0, "message": "" }, { "message_id": 404, "agent_id": 14, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 405, "agent_id": 25, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 406, "agent_id": 21, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 407, "agent_id": 22, "delay": 11.001, "onscreen_delay": 6.956, "typing_delay": 4.045, "typing_duration": 4.045, "wpm": 0, "message": "" }, { "message_id": 408, "agent_id": 14, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 409, "agent_id": 25, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 410, "agent_id": 21, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 411, "agent_id": 22, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 412, "agent_id": 14, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 413, "agent_id": 25, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 414, "agent_id": 21, "delay": 15, "onscreen_delay": 0, "typing_delay": 15, "typing_duration": 15, "wpm": 0, "message": "" }, { "message_id": 415, "agent_id": 22, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 416, "agent_id": 14, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 417, "agent_id": 25, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 418, "agent_id": 21, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 419, "agent_id": 22, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 420, "agent_id": 14, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 421, "agent_id": 25, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 422, "agent_id": 21, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 423, "agent_id": 22, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 424, "agent_id": 14, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 425, "agent_id": 25, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 426, "agent_id": 21, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 427, "agent_id": 22, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 428, "agent_id": 14, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 429, "agent_id": 25, "delay": 15.005, "onscreen_delay": 0, "typing_delay": 15.005, "typing_duration": 15.005, "wpm": 0, "message": "" }, { "message_id": 430, "agent_id": 21, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 431, "agent_id": 22, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 432, "agent_id": 14, "delay": 15, "onscreen_delay": 0, "typing_delay": 15, "typing_duration": 15, "wpm": 0, "message": "" }, { "message_id": 433, "agent_id": 25, "delay": 10.995, "onscreen_delay": 6.964, "typing_delay": 4.031, "typing_duration": 4.031, "wpm": 0, "message": "" }, { "message_id": 434, "agent_id": 21, "delay": 6.992, "onscreen_delay": 6.045, "typing_delay": 0.947, "typing_duration": 5.514, "wpm": 60, "message": "ตอนนี้เราน่าจะมีการติด" }, { "message_id": 435, "agent_id": 22, "delay": 2.989, "onscreen_delay": 2.916, "typing_delay": 0.073, "typing_duration": 6.192, "wpm": 65, "message": "ปัญหาเรื่องของตัว เดี๋ยวฝาก" }, { "message_id": 436, "agent_id": 14, "delay": 2.192, "onscreen_delay": 1.095, "typing_delay": 1.097, "typing_duration": 5.153, "wpm": 67, "message": "เจ้าหน้าที่ล่ามนิดหนึ่ง " }, { "message_id": 437, "agent_id": 25, "delay": 1.15, "onscreen_delay": 0.117, "typing_delay": 1.033, "typing_duration": 4.125, "wpm": 0, "message": "" }, { "message_id": 438, "agent_id": 21, "delay": 15.015, "onscreen_delay": 0, "typing_delay": 15.015, "typing_duration": 15.015, "wpm": 0, "message": "" }, { "message_id": 439, "agent_id": 22, "delay": 11.012, "onscreen_delay": 7.067, "typing_delay": 3.945, "typing_duration": 3.945, "wpm": 0, "message": "" }, { "message_id": 440, "agent_id": 14, "delay": 7.009, "onscreen_delay": 2.595, "typing_delay": 4.414, "typing_duration": 4.414, "wpm": 0, "message": "" }, { "message_id": 441, "agent_id": 25, "delay": 3.008, "onscreen_delay": 0.78, "typing_delay": 2.228, "typing_duration": 5.902, "wpm": 28, "message": "ครับ ตอนนี้" }, { "message_id": 442, "agent_id": 21, "delay": 1.897, "onscreen_delay": 0.567, "typing_delay": 1.33, "typing_duration": 7.756, "wpm": 68, "message": "เราติดปัญหาเรื่องยังไม่ได้ลงทะเบียน " }, { "message_id": 443, "agent_id": 22, "delay": 3.755, "onscreen_delay": 2.111, "typing_delay": 1.644, "typing_duration": 9.528, "wpm": 68, "message": "caption ให้นะครับ แต่ว่าส่วนใหญ่น่าจะได้ของ" }, { "message_id": 444, "agent_id": 14, "delay": 5.527, "onscreen_delay": 3.863, "typing_delay": 1.664, "typing_duration": 5.119, "wpm": 47, "message": "Live Chat นะครับ " }, { "message_id": 445, "agent_id": 25, "delay": 1.512, "onscreen_delay": 0.701, "typing_delay": 0.811, "typing_duration": 6.767, "wpm": 69, "message": "ทีนี้เพื่อไม่ให้เป็นการเสียเวลา " }, { "message_id": 446, "agent_id": 21, "delay": 2.766, "onscreen_delay": 1.801, "typing_delay": 0.965, "typing_duration": 7.852, "wpm": 65, "message": "เดี๋ยวเราจะทดสอบ Live Chat กันก่อน " }, { "message_id": 447, "agent_id": 22, "delay": 3.852, "onscreen_delay": 3.471, "typing_delay": 0.381, "typing_duration": 6.584, "wpm": 48, "message": "นะครับ ซึ่งตอนนี้ครับ" }, { "message_id": 448, "agent_id": 14, "delay": 2.582, "onscreen_delay": 2.582, "typing_delay": 0, "typing_duration": 10.072, "wpm": 66, "message": "เบอร์ของ Live Chat นะครับ ที่จะมีการโทร. ออก" }, { "message_id": 449, "agent_id": 25, "delay": 6.07, "onscreen_delay": 5.933, "typing_delay": 0.137, "typing_duration": 8.298, "wpm": 49, "message": "ไปหาหูดีก็คือเบอร์ 02026002 " }, { "message_id": 450, "agent_id": 21, "delay": 4.297, "onscreen_delay": 2.247, "typing_delay": 2.05, "typing_duration": 6.359, "wpm": 47, "message": "0002 อันนี้เป็นเบอร์" }, { "message_id": 451, "agent_id": 22, "delay": 2.359, "onscreen_delay": 2.039, "typing_delay": 0.32, "typing_duration": 10.755, "wpm": 52, "message": "โทรศัพท์ เวลาที่เจ้าหน้าที่ล่ามโทรออก" }, { "message_id": 452, "agent_id": 14, "delay": 6.754, "onscreen_delay": 6.549, "typing_delay": 0.205, "typing_duration": 7.921, "wpm": 76, "message": "นะครับ ไปหาคนหูดีนี่จะขึ้นเบอร์นี้นะครับ " }, { "message_id": 453, "agent_id": 25, "delay": 3.912, "onscreen_delay": 2.761, "typing_delay": 1.151, "typing_duration": 7.007, "wpm": 43, "message": "ตอนนี้เราอยากให้ท่าน" }, { "message_id": 454, "agent_id": 21, "delay": 3.006, "onscreen_delay": 2.945, "typing_delay": 0.061, "typing_duration": 4.987, "wpm": 66, "message": "แจ้งคนที่ท่านจะโทร. หา " }, { "message_id": 455, "agent_id": 22, "delay": 0.986, "onscreen_delay": 0.986, "typing_delay": 0, "typing_duration": 10.715, "wpm": 69, "message": "ว่าเดี๋ยวถ้ามีเบอร์นี้โทรเข้าไปให้ช่วยรับสายหน่อย" }, { "message_id": 456, "agent_id": 14, "delay": 6.714, "onscreen_delay": 5.33, "typing_delay": 1.384, "typing_duration": 10.075, "wpm": 63, "message": "นะครับ เพราะว่าจะได้ลดเวลาในการรอสาย เพราะ" }, { "message_id": 457, "agent_id": 25, "delay": 6.075, "onscreen_delay": 5.254, "typing_delay": 0.821, "typing_duration": 10.861, "wpm": 73, "message": "ไม่อย่างนั้นถ้าเขาไม่คุ้นเคยแล้วเขาไม่รู้ว่าจะโทร. หา " }, { "message_id": 458, "agent_id": 21, "delay": 6.854, "onscreen_delay": 5.788, "typing_delay": 1.066, "typing_duration": 8.934, "wpm": 60, "message": "บางทีเขาไม่รับนะครับ และบางทีเวลาที่" }, { "message_id": 459, "agent_id": 22, "delay": 4.933, "onscreen_delay": 4.926, "typing_delay": 0.007, "typing_duration": 7.611, "wpm": 77, "message": "ท่านใช้บริการก็เหมือนกับจะต้องรอเวลานาน " }, { "message_id": 460, "agent_id": 14, "delay": 3.61, "onscreen_delay": 3.5, "typing_delay": 0.11, "typing_duration": 7.396, "wpm": 91, "message": "เพราะว่าล่ามก็จะบอกว่าติดต่อแล้วไม่มีคนรับสาย " }, { "message_id": 461, "agent_id": 25, "delay": 3.395, "onscreen_delay": 3.218, "typing_delay": 0.177, "typing_duration": 7.129, "wpm": 72, "message": "คือปกติครับ เวลาที่ TTRS ให้บริการ " }, { "message_id": 462, "agent_id": 21, "delay": 3.128, "onscreen_delay": 2.966, "typing_delay": 0.162, "typing_duration": 6.479, "wpm": 72, "message": "แล้วโทร. ครั้งที่ ๑ ไม่ได้ TTRS " }, { "message_id": 463, "agent_id": 22, "delay": 2.477, "onscreen_delay": 2.477, "typing_delay": 0, "typing_duration": 8.182, "wpm": 68, "message": "จะพยายามโทรครั้งที่ 2 เข้าใจว่าเราโทร" }, { "message_id": 464, "agent_id": 14, "delay": 4.175, "onscreen_delay": 3.776, "typing_delay": 0.399, "typing_duration": 11.295, "wpm": 62, "message": "โทรกี่ครั้งนะครับ 2 ครั้งนะครับ โทร. ครั้งที่ 1 " }, { "message_id": 465, "agent_id": 25, "delay": 7.294, "onscreen_delay": 6.215, "typing_delay": 1.079, "typing_duration": 9.319, "wpm": 63, "message": "ถ้าไม่มีคนรับ TTRS ก็จะบอกว่าไม่มีคนรับ " }, { "message_id": 466, "agent_id": 21, "delay": 5.318, "onscreen_delay": 3.474, "typing_delay": 1.844, "typing_duration": 13.748, "wpm": 62, "message": "แล้ว TTRS จะโทร. อีก ๑ รอบ จะขึ้นมาบอกว่า โทร. ครั้งที่ ๒ " }, { "message_id": 467, "agent_id": 22, "delay": 9.746, "onscreen_delay": 9.746, "typing_delay": 0, "typing_duration": 11.436, "wpm": 62, "message": "นะครับถ้าโทรรอบที่ 2 แล้วไม่มีคนรับ TTRS จะแจ้ง" }, { "message_id": 468, "agent_id": 14, "delay": 7.436, "onscreen_delay": 7.26, "typing_delay": 0.176, "typing_duration": 7.749, "wpm": 74, "message": "แล้วก็จะขอยุติการบริการนะครับ เพราะว่า" }, { "message_id": 469, "agent_id": 25, "delay": 3.744, "onscreen_delay": 3.26, "typing_delay": 0.484, "typing_duration": 6.535, "wpm": 55, "message": "เราโทร. ไปไม่มีคนรับแล้ว " }, { "message_id": 470, "agent_id": 21, "delay": 2.533, "onscreen_delay": 2.191, "typing_delay": 0.342, "typing_duration": 7.01, "wpm": 111, "message": "อันนี้รูปแบบของการบริการ ฉะนั้น เพื่อไม่ให้เกิดปัญหา" }, { "message_id": 471, "agent_id": 22, "delay": 3.01, "onscreen_delay": 3.01, "typing_delay": 0, "typing_duration": 7.428, "wpm": 63, "message": "เรื่องของการรอสายนาน หรือเรื่อง" }, { "message_id": 472, "agent_id": 14, "delay": 3.423, "onscreen_delay": 3.423, "typing_delay": 0, "typing_duration": 8.944, "wpm": 75, "message": "ของการปฏิเสธการรับบริการนะครับ อยากให้ทุกท่าน" }, { "message_id": 473, "agent_id": 25, "delay": 4.943, "onscreen_delay": 4.506, "typing_delay": 0.437, "typing_duration": 4.797, "wpm": 56, "message": "ช่วยแจ้งไปยังบุคคล" }, { "message_id": 474, "agent_id": 21, "delay": 0.943, "onscreen_delay": 0.705, "typing_delay": 0.238, "typing_duration": 6.425, "wpm": 96, "message": "ที่ท่านกำลังจะโทร. หาตอนนี้ ว่าเดี๋ยวจะมี" }, { "message_id": 475, "agent_id": 22, "delay": 2.425, "onscreen_delay": 2.038, "typing_delay": 0.387, "typing_duration": 7.257, "wpm": 48, "message": "การโทรหานะ ด้วยเบอร์นี้ " }, { "message_id": 476, "agent_id": 14, "delay": 3.256, "onscreen_delay": 3.256, "typing_delay": 0, "typing_duration": 14.47, "wpm": 38, "message": "นะครับ ก็จะเป็นเบอร์ 02 นะครับ 02-026" }, { "message_id": 477, "agent_id": 25, "delay": 10.466, "onscreen_delay": 9.129, "typing_delay": 1.337, "typing_duration": 6.113, "wpm": 27, "message": "0002 นะครับ " }, { "message_id": 478, "agent_id": 21, "delay": 6.466, "onscreen_delay": 4.373, "typing_delay": 2.093, "typing_duration": 5.994, "wpm": 25, "message": "โอ.เค. และ" }, { "message_id": 479, "agent_id": 22, "delay": 2.464, "onscreen_delay": 2.141, "typing_delay": 0.323, "typing_duration": 11.07, "wpm": 47, "message": "เนื่องจากว่าตอนนี้มีเจ้าหน้าที่ล่าม" }, { "message_id": 480, "agent_id": 14, "delay": 7.069, "onscreen_delay": 6.723, "typing_delay": 0.346, "typing_duration": 12.206, "wpm": 64, "message": "ให้บริการอยู่ด้วยกัน 2 ท่านนะครับ อยู่ด้วยกัน 2 ท่าน " }, { "message_id": 481, "agent_id": 25, "delay": 8.205, "onscreen_delay": 6.786, "typing_delay": 1.419, "typing_duration": 6.604, "wpm": 16, "message": "ดังนั้น" }, { "message_id": 482, "agent_id": 21, "delay": 4.204, "onscreen_delay": 4.044, "typing_delay": 0.16, "typing_duration": 6.867, "wpm": 26, "message": "เราจะทำทดสอบ " }, { "message_id": 483, "agent_id": 22, "delay": 2.865, "onscreen_delay": 2.826, "typing_delay": 0.039, "typing_duration": 7.482, "wpm": 68, "message": "ทีละ 2 คน ได้ไม่เกินนั้นนะครับ แต่" }, { "message_id": 484, "agent_id": 14, "delay": 3.482, "onscreen_delay": 3.361, "typing_delay": 0.121, "typing_duration": 10.983, "wpm": 76, "message": "อย่างไรก็ตามนะครับ ถ้าเราทดสอบอยู่แล้วปุ๊บ เกิดมีสายจริง" }, { "message_id": 485, "agent_id": 25, "delay": 6.982, "onscreen_delay": 6.237, "typing_delay": 0.745, "typing_duration": 4.801, "wpm": 44, "message": "เข้ามาล่ามก็จะ" }, { "message_id": 486, "agent_id": 21, "delay": 2.982, "onscreen_delay": 2.88, "typing_delay": 0.102, "typing_duration": 6.359, "wpm": 75, "message": "ไม่สามารถรับสายเราได้ จะขึ้นเป็น" }, { "message_id": 487, "agent_id": 22, "delay": 2.358, "onscreen_delay": 2.358, "typing_delay": 0, "typing_duration": 13.92, "wpm": 57, "message": "กำลังติดต่อเจ้าหน้าที่อยู่ เหมือนอย่างที่ท่านได้พิมพ์" }, { "message_id": 488, "agent_id": 14, "delay": 9.918, "onscreen_delay": 9.408, "typing_delay": 0.51, "typing_duration": 11.488, "wpm": 60, "message": "มันจะมีเรื่องของรูปแบบการบริการนะครับ เวลาท่าน" }, { "message_id": 489, "agent_id": 25, "delay": 7.488, "onscreen_delay": 7.068, "typing_delay": 0.42, "typing_duration": 15.001, "wpm": 28, "message": "กดเข้าไปบริการของ live chat " }, { "message_id": 490, "agent_id": 21, "delay": 11, "onscreen_delay": 9.99, "typing_delay": 1.01, "typing_duration": 6.147, "wpm": 39, "message": "ยินดีต้อนรับ คุณ" }, { "message_id": 491, "agent_id": 22, "delay": 6.999, "onscreen_delay": 6.999, "typing_delay": 0, "typing_duration": 6.158, "wpm": 90, "message": "อะไรก็ว่าไปนะครับ เข้าสู่บริการนะครับ" }, { "message_id": 492, "agent_id": 14, "delay": 2.998, "onscreen_delay": 2.998, "typing_delay": 0, "typing_duration": 10.212, "wpm": 87, "message": "อันนี้อันที่ 1 นะครับ ประโยคที่ 2 ที่จะเจอ ก็คือเจ้าหน้าที่" }, { "message_id": 493, "agent_id": 25, "delay": 6.211, "onscreen_delay": 5.754, "typing_delay": 0.457, "typing_duration": 7.441, "wpm": 67, "message": "รับสายแล้ว อันนี้ก็จะเป็นอันที่ 2 " }, { "message_id": 494, "agent_id": 21, "delay": 3.44, "onscreen_delay": 3.002, "typing_delay": 0.438, "typing_duration": 5.002, "wpm": 93, "message": "นะครับ อันที่ ๓ คือ เจ้าหน้าที่" }, { "message_id": 495, "agent_id": 22, "delay": 1.001, "onscreen_delay": 0.975, "typing_delay": 0.026, "typing_duration": 10.567, "wpm": 68, "message": "โทรออกนะครับ และถ้ามีการรับสายก็จะขึ้นพร้อมสนทนา" }, { "message_id": 496, "agent_id": 14, "delay": 6.567, "onscreen_delay": 5.398, "typing_delay": 1.169, "typing_duration": 8.305, "wpm": 76, "message": "นะครับ อันนี้คือรูปแบบการบริการ ดังนั้นนี่ " }, { "message_id": 497, "agent_id": 25, "delay": 4.303, "onscreen_delay": 3.492, "typing_delay": 0.811, "typing_duration": 6.734, "wpm": 58, "message": "ถ้าท่านกดเข้าไปแล้วไม่ขึ้น" }, { "message_id": 498, "agent_id": 21, "delay": 2.734, "onscreen_delay": 2.517, "typing_delay": 0.217, "typing_duration": 5.183, "wpm": 101, "message": "ว่าเจ้าหน้าที่รับสาย นั่นหมายถึงว่า " }, { "message_id": 499, "agent_id": 22, "delay": 1.182, "onscreen_delay": 0.609, "typing_delay": 0.573, "typing_duration": 8.15, "wpm": 75, "message": "ท่านอยู่ในคิวนะครับ เหมือนเรารอสายครับ โช" }, { "message_id": 500, "agent_id": 14, "delay": 4.148, "onscreen_delay": 3.884, "typing_delay": 0.264, "typing_duration": 9.388, "wpm": 73, "message": "โทร. เข้าไปไม่มีคนรับสายเราก็จะไปค้างอยู่ในคิว " }, { "message_id": 501, "agent_id": 25, "delay": 5.386, "onscreen_delay": 4.971, "typing_delay": 0.415, "typing_duration": 7.904, "wpm": 70, "message": "ก็ต้องรอจนกว่าเจ้าหน้าที่ว่างแล้วก็มา" }, { "message_id": 502, "agent_id": 21, "delay": 3.904, "onscreen_delay": 3.673, "typing_delay": 0.231, "typing_duration": 5.562, "wpm": 86, "message": "กดรับนะครับ จะขึ้นเป็นพร้อมสนทนา " }, { "message_id": 503, "agent_id": 22, "delay": 1.561, "onscreen_delay": 1.443, "typing_delay": 0.118, "typing_duration": 6.279, "wpm": 81, "message": "เดี๋ยวผมให้ดูตัวอย่างข้อความนะครับ " }, { "message_id": 504, "agent_id": 14, "delay": 2.278, "onscreen_delay": 0.837, "typing_delay": 1.441, "typing_duration": 6.423, "wpm": 65, "message": "ตัวอย่างข้อความนะครับ อันนี้" }, { "message_id": 505, "agent_id": 25, "delay": 2.423, "onscreen_delay": 2.206, "typing_delay": 0.217, "typing_duration": 5.438, "wpm": 77, "message": "เวลาที่เข้ามาจะขึ้นประโยคนี้ " }, { "message_id": 506, "agent_id": 21, "delay": 1.437, "onscreen_delay": 0.575, "typing_delay": 0.862, "typing_duration": 6.364, "wpm": 80, "message": "ยินดีต้อนรับคุณ เข้าสู่บริการ TTRS " }, { "message_id": 507, "agent_id": 22, "delay": 2.362, "onscreen_delay": 1.862, "typing_delay": 0.5, "typing_duration": 7.582, "wpm": 61, "message": "นะครับ กรุณารอสักครู่ อันนี้คือ" }, { "message_id": 508, "agent_id": 14, "delay": 3.581, "onscreen_delay": 3.418, "typing_delay": 0.163, "typing_duration": 12.692, "wpm": 64, "message": "ประโยคแรกที่จะเจอนะครับ การขึ้นประโยคนี้หมายความว่าเรา" }, { "message_id": 509, "agent_id": 25, "delay": 8.691, "onscreen_delay": 8.278, "typing_delay": 0.413, "typing_duration": 7.768, "wpm": 46, "message": "โทร. เข้าไปติด TTRS แล้ว " }, { "message_id": 510, "agent_id": 21, "delay": 4.688, "onscreen_delay": 4.495, "typing_delay": 0.193, "typing_duration": 6.285, "wpm": 91, "message": "แต่เราต้องรอไปเรื่อย ๆ จนกว่าล่ามจะรับ " }, { "message_id": 511, "agent_id": 22, "delay": 2.284, "onscreen_delay": 2.205, "typing_delay": 0.079, "typing_duration": 7.684, "wpm": 72, "message": "ถ้าเมื่อไรก็ตามที่ล่ามรับแล้วก็จะขึ้น" }, { "message_id": 512, "agent_id": 14, "delay": 3.682, "onscreen_delay": 3.682, "typing_delay": 0, "typing_duration": 8.859, "wpm": 81, "message": "เจ้าหน้าที่แล้วก็ขึ้นชื่อให้ ได้เข้าสู่ห้องสนทนา " }, { "message_id": 513, "agent_id": 25, "delay": 4.858, "onscreen_delay": 3.377, "typing_delay": 1.481, "typing_duration": 6.88, "wpm": 70, "message": "อันนี้คือจังหวะที่ล่ามเข้ามาแล้ว " }, { "message_id": 514, "agent_id": 21, "delay": 2.88, "onscreen_delay": 2.116, "typing_delay": 0.764, "typing_duration": 5.944, "wpm": 98, "message": "เมื่อล่ามเข้ามาแล้ว ล่ามจะเริ่มโทรออกไป " }, { "message_id": 515, "agent_id": 22, "delay": 1.942, "onscreen_delay": 1.79, "typing_delay": 0.152, "typing_duration": 10.063, "wpm": 46, "message": "นะครับ ก็จะเริ่มโทรออกไปและล่าม" }, { "message_id": 516, "agent_id": 14, "delay": 6.062, "onscreen_delay": 6.062, "typing_delay": 0, "typing_duration": 11.785, "wpm": 79, "message": "ก็จะบอกว่าตอนนี้ได้โทร. ออกไปแล้ว ปลายทางรับหรือยัง ถ้ารับแล้ว" }, { "message_id": 517, "agent_id": 25, "delay": 7.785, "onscreen_delay": 7.347, "typing_delay": 0.438, "typing_duration": 12.559, "wpm": 60, "message": "ก็สามารถพูดคุยได้ ฉะนั้นจุดหลัก ๆ ที่จะให้สังเกตดู" }, { "message_id": 518, "agent_id": 21, "delay": 8.557, "onscreen_delay": 8.292, "typing_delay": 0.265, "typing_duration": 6.692, "wpm": 83, "message": "ดูนะครับ คือ จุดเรื่องของยินดีต้อนรับ " }, { "message_id": 519, "agent_id": 22, "delay": 4.544, "onscreen_delay": 4.423, "typing_delay": 0.121, "typing_duration": 7.93, "wpm": 87, "message": "อันนี้คือเข้าสู่บริการนะครับ และจุดที่ 2 ก็๕ือ" }, { "message_id": 520, "agent_id": 14, "delay": 3.928, "onscreen_delay": 3.807, "typing_delay": 0.121, "typing_duration": 9.76, "wpm": 88, "message": "เจ้าหน้าที่เข้าสู่ห้องสนทนานะครับ การที่บอกว่าเจ้าหน้าที่" }, { "message_id": 521, "agent_id": 25, "delay": 5.759, "onscreen_delay": 5.305, "typing_delay": 0.454, "typing_duration": 8.228, "wpm": 84, "message": "เข้าสู่ห้องสนทนาหมายถึงว่าเจ้าหน้าที่เข้ามารับ" }, { "message_id": 522, "agent_id": 21, "delay": 4.228, "onscreen_delay": 3.413, "typing_delay": 0.815, "typing_duration": 5.315, "wpm": 102, "message": "สายของท่านแล้วนะครับ อันนี้จุดสังเกต " }, { "message_id": 523, "agent_id": 22, "delay": 1.315, "onscreen_delay": 1.171, "typing_delay": 0.144, "typing_duration": 8.317, "wpm": 45, "message": "นะครับ ถ้าถัดไปมีการทดสอบ" }, { "message_id": 524, "agent_id": 14, "delay": 4.317, "onscreen_delay": 4.192, "typing_delay": 0.125, "typing_duration": 5.295, "wpm": 88, "message": "กันนะครับ และท่านกดเข้าไปนะครับ " }, { "message_id": 525, "agent_id": 25, "delay": 1.288, "onscreen_delay": 0.941, "typing_delay": 0.347, "typing_duration": 8.845, "wpm": 64, "message": "บางคนอาจจะรอประโยคที่ ๒ นาน เหตุที่นาน " }, { "message_id": 526, "agent_id": 21, "delay": 4.842, "onscreen_delay": 4.445, "typing_delay": 0.397, "typing_duration": 6.866, "wpm": 52, "message": "เพราะว่าล่ามบริการคนอื่น" }, { "message_id": 527, "agent_id": 22, "delay": 2.866, "onscreen_delay": 2.858, "typing_delay": 0.008, "typing_duration": 7.425, "wpm": 63, "message": "อยู่นะครับ ท่านก็ต้องรอไปจนกว่า" }, { "message_id": 528, "agent_id": 14, "delay": 3.424, "onscreen_delay": 3.329, "typing_delay": 0.095, "typing_duration": 13.786, "wpm": 69, "message": "เจ้าหน้าที่น่ะครับ จะขึ้นว่าเข้าสู่ห้องบริการแล้ว ถึงจะสนทนาได้ " }, { "message_id": 529, "agent_id": 25, "delay": 9.774, "onscreen_delay": 8.311, "typing_delay": 1.463, "typing_duration": 6.797, "wpm": 55, "message": "อันนี้เป็นจุดสังเกตนะครับ " }, { "message_id": 530, "agent_id": 21, "delay": 5.773, "onscreen_delay": 5.026, "typing_delay": 0.747, "typing_duration": 5.131, "wpm": 0, "message": "" }, { "message_id": 531, "agent_id": 22, "delay": 2.585, "onscreen_delay": 0, "typing_delay": 2.585, "typing_duration": 6.66, "wpm": 9, "message": "ครับ" }, { "message_id": 532, "agent_id": 14, "delay": 2.658, "onscreen_delay": 2.116, "typing_delay": 0.542, "typing_duration": 9.98, "wpm": 44, "message": "เมื่อกี้แจ้งมาว่าวันนี้มีอบรม " }, { "message_id": 533, "agent_id": 25, "delay": 5.978, "onscreen_delay": 4.708, "typing_delay": 1.27, "typing_duration": 6.23, "wpm": 51, "message": "4 จังหวัดด้วยของ TTRS " }, { "message_id": 534, "agent_id": 21, "delay": 2.229, "onscreen_delay": 2.008, "typing_delay": 0.221, "typing_duration": 12.136, "wpm": 63, "message": "ที่จังหวัดอื่นครับ กับคนหูหนวก เนื่องจากว่าคนหูหนวก" }, { "message_id": 535, "agent_id": 22, "delay": 8.135, "onscreen_delay": 7.824, "typing_delay": 0.311, "typing_duration": 12.59, "wpm": 50, "message": "กับคนหูตึงใช้บริการ live chat ได้เหมือนกัน" }, { "message_id": 536, "agent_id": 14, "delay": 8.589, "onscreen_delay": 8.238, "typing_delay": 0.351, "typing_duration": 8.713, "wpm": 55, "message": "ดังนั้นนี่ วันนี้ก็อาจจะมีการ... " }, { "message_id": 537, "agent_id": 25, "delay": 4.713, "onscreen_delay": 0.885, "typing_delay": 3.828, "typing_duration": 4.82, "wpm": 0, "message": "" }, { "message_id": 538, "agent_id": 21, "delay": 1.927, "onscreen_delay": 0, "typing_delay": 1.927, "typing_duration": 5.499, "wpm": 46, "message": "ตอนนี้เราอาจจะลอง" }, { "message_id": 539, "agent_id": 22, "delay": 1.489, "onscreen_delay": 1.489, "typing_delay": 0, "typing_duration": 12.513, "wpm": 61, "message": "ทีละ 2 คน นะครับ แต่ถ้าเรารอนานเราอาจจะลดเหลือ 1 คน" }, { "message_id": 540, "agent_id": 14, "delay": 8.513, "onscreen_delay": 7.844, "typing_delay": 0.669, "typing_duration": 7.731, "wpm": 64, "message": "นะครับ อย่างนั้นเดี๋ยวเราจะค่อย ๆ " }, { "message_id": 541, "agent_id": 25, "delay": 4.513, "onscreen_delay": 4.237, "typing_delay": 0.276, "typing_duration": 7.921, "wpm": 68, "message": "ไล่ไปนะครับ ทีละคนเริ่มจากทางนี้ก่อน" }, { "message_id": 542, "agent_id": 21, "delay": 3.919, "onscreen_delay": 3.44, "typing_delay": 0.479, "typing_duration": 7.232, "wpm": 79, "message": "และกัน เดี๋ยวสักครู่นี้ เตรียมล่างก่อน " }, { "message_id": 543, "agent_id": 22, "delay": 3.231, "onscreen_delay": 3.231, "typing_delay": 0, "typing_duration": 9.855, "wpm": 50, "message": "ตอนนี้ให้แต่ละท่าน ฝากเจ้าหน้าที่" }, { "message_id": 544, "agent_id": 14, "delay": 5.854, "onscreen_delay": 5.289, "typing_delay": 0.565, "typing_duration": 13.656, "wpm": 70, "message": "ทีละ 2 แล้วก็ไล่ไปเรื่อย ๆ ถ้าคนไหนล็อกอินไม่ได้ ก็ให้ข้ามไปก่อน " }, { "message_id": 545, "agent_id": 25, "delay": 9.656, "onscreen_delay": 8.022, "typing_delay": 1.634, "typing_duration": 7.111, "wpm": 23, "message": "เราก็จะทยอย " }, { "message_id": 546, "agent_id": 21, "delay": 5.654, "onscreen_delay": 5.167, "typing_delay": 0.487, "typing_duration": 5.18, "wpm": 81, "message": "ท่านอื่นที่ยังไม่ได้ทำนะครับ " }, { "message_id": 547, "agent_id": 22, "delay": 1.651, "onscreen_delay": 1.651, "typing_delay": 0, "typing_duration": 11.08, "wpm": 62, "message": "ก็อาจจะคิดเบอร์ไปก่อน หรือคิดเรื่องที่ที่จะคุย" }, { "message_id": 548, "agent_id": 14, "delay": 7.071, "onscreen_delay": 7.071, "typing_delay": 0, "typing_duration": 9.082, "wpm": 91, "message": "เวลาคุยก็ไม่ต้องคุยเยอะ คุยสั้น ๆ เพื่อให้เพื่อนคนถัดไป" }, { "message_id": 549, "agent_id": 25, "delay": 5.081, "onscreen_delay": 5.009, "typing_delay": 0.072, "typing_duration": 4.229, "wpm": 57, "message": "ได้ลองด้วยนะครับ " }, { "message_id": 550, "agent_id": 21, "delay": 15, "onscreen_delay": 0, "typing_delay": 15, "typing_duration": 15, "wpm": 0, "message": "" }, { "message_id": 551, "agent_id": 22, "delay": 10.999, "onscreen_delay": 7.147, "typing_delay": 3.852, "typing_duration": 3.852, "wpm": 0, "message": "" }, { "message_id": 552, "agent_id": 14, "delay": 6.996, "onscreen_delay": 5.289, "typing_delay": 1.707, "typing_duration": 8.924, "wpm": 52, "message": "ให้ลองได้เลยครับ ลองจากนี่ไปและ" }, { "message_id": 553, "agent_id": 25, "delay": 4.923, "onscreen_delay": 4.291, "typing_delay": 0.632, "typing_duration": 7.969, "wpm": 55, "message": "วนมาทางนี้ครับ ลองทีละคู่ครับ " }, { "message_id": 554, "agent_id": 21, "delay": 3.968, "onscreen_delay": 2.249, "typing_delay": 1.719, "typing_duration": 4.552, "wpm": 26, "message": "ลองทีละค" }, { "message_id": 555, "agent_id": 22, "delay": 3.92, "onscreen_delay": 0, "typing_delay": 3.92, "typing_duration": 3.92, "wpm": 0, "message": "" }, { "message_id": 556, "agent_id": 14, "delay": 0.539, "onscreen_delay": 0, "typing_delay": 0.539, "typing_duration": 7.678, "wpm": 80, "message": "ถ้าคิดไม่ออกก็ขอเบอร์เจ้าหน้าที่ก็ได้ครับ " }, { "message_id": 557, "agent_id": 25, "delay": 3.677, "onscreen_delay": 2.554, "typing_delay": 1.123, "typing_duration": 6.26, "wpm": 65, "message": "ขอเบอร์น้อง staff ก็ได้ครับ " }, { "message_id": 558, "agent_id": 21, "delay": 2.259, "onscreen_delay": 1.334, "typing_delay": 0.925, "typing_duration": 10.347, "wpm": 38, "message": "คุยกับน้อง staff ก็ได้ครับ " }, { "message_id": 559, "agent_id": 22, "delay": 6.347, "onscreen_delay": 6.113, "typing_delay": 0.234, "typing_duration": 10.844, "wpm": 66, "message": "สักที ก็ขอเบอร์น้อง staff แต่ว่าเบื้องต้นอยากให้" }, { "message_id": 560, "agent_id": 14, "delay": 6.838, "onscreen_delay": 6.414, "typing_delay": 0.424, "typing_duration": 7.103, "wpm": 74, "message": "ท่านลองคุยกับคนที่ใกล้ชิดท่านดูก่อน " }, { "message_id": 561, "agent_id": 25, "delay": 4.281, "onscreen_delay": 0, "typing_delay": 4.281, "typing_duration": 4.281, "wpm": 0, "message": "" }, { "message_id": 562, "agent_id": 21, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 563, "agent_id": 22, "delay": 11, "onscreen_delay": 6.922, "typing_delay": 4.078, "typing_duration": 4.078, "wpm": 0, "message": "" }, { "message_id": 564, "agent_id": 14, "delay": 6.999, "onscreen_delay": 2.279, "typing_delay": 4.72, "typing_duration": 4.72, "wpm": 0, "message": "" }, { "message_id": 565, "agent_id": 25, "delay": 4.18, "onscreen_delay": 0, "typing_delay": 4.18, "typing_duration": 4.18, "wpm": 0, "message": "" }, { "message_id": 566, "agent_id": 21, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 567, "agent_id": 22, "delay": 15, "onscreen_delay": 0, "typing_delay": 15, "typing_duration": 15, "wpm": 0, "message": "" }, { "message_id": 568, "agent_id": 14, "delay": 10.998, "onscreen_delay": 5.549, "typing_delay": 5.449, "typing_duration": 5.449, "wpm": 0, "message": "" }, { "message_id": 569, "agent_id": 25, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 570, "agent_id": 21, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 571, "agent_id": 22, "delay": 11, "onscreen_delay": 7.03, "typing_delay": 3.97, "typing_duration": 3.97, "wpm": 0, "message": "" }, { "message_id": 572, "agent_id": 14, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 573, "agent_id": 25, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 574, "agent_id": 21, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 575, "agent_id": 22, "delay": 11.002, "onscreen_delay": 7.052, "typing_delay": 3.95, "typing_duration": 3.95, "wpm": 0, "message": "" }, { "message_id": 576, "agent_id": 14, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 577, "agent_id": 25, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 578, "agent_id": 21, "delay": 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"message": "" }, { "message_id": 787, "agent_id": 22, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 788, "agent_id": 14, "delay": 11, "onscreen_delay": 5.917, "typing_delay": 5.083, "typing_duration": 5.083, "wpm": 0, "message": "" }, { "message_id": 789, "agent_id": 25, "delay": 6.998, "onscreen_delay": 1.631, "typing_delay": 5.367, "typing_duration": 5.367, "wpm": 0, "message": "" }, { "message_id": 790, "agent_id": 21, "delay": 3.071, "onscreen_delay": 0, "typing_delay": 3.071, "typing_duration": 5.181, "wpm": 17, "message": "ตอนนี้" }, { "message_id": 791, "agent_id": 22, "delay": 1.179, "onscreen_delay": 0.609, "typing_delay": 0.57, "typing_duration": 10.755, "wpm": 49, "message": "ให้ท่านที่ลอง live chat แล้ว นะครับ" }, { "message_id": 792, "agent_id": 14, "delay": 6.754, "onscreen_delay": 6.683, "typing_delay": 0.071, "typing_duration": 11.435, "wpm": 71, "message": "ลองล็อกอิน Caption ดูนะครับ ตอนนี้เราลงทะเบียน Caption " }, { "message_id": 793, "agent_id": 25, "delay": 7.435, "onscreen_delay": 7, "typing_delay": 0.435, "typing_duration": 13.329, "wpm": 47, "message": "ให้แล้วนะครับ ท่านไหนที่ลอง live chat แล้ว" }, { "message_id": 794, "agent_id": 21, "delay": 9.328, "onscreen_delay": 8.653, "typing_delay": 0.675, "typing_duration": 8.033, "wpm": 54, "message": "ให้ช่วยลอง login caption ด้วย " }, { "message_id": 795, "agent_id": 22, "delay": 5.327, "onscreen_delay": 5.151, "typing_delay": 0.176, "typing_duration": 8.248, "wpm": 89, "message": "และถ้าใครติดปัญหาให้รีบแจ้ง เดี๋ยวเราดูต่อให้ครับ" }, { "message_id": 796, "agent_id": 14, "delay": 4.247, "onscreen_delay": 1.411, "typing_delay": 2.836, "typing_duration": 12.556, "wpm": 31, "message": "ลองเข้าแอปฯ Caption นะครับ " }, { "message_id": 797, "agent_id": 25, "delay": 8.556, "onscreen_delay": 8.286, "typing_delay": 0.27, "typing_duration": 4.221, "wpm": 32, "message": "แล้วลองดู " }, { "message_id": 798, "agent_id": 21, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 799, "agent_id": 22, "delay": 11.003, "onscreen_delay": 7.071, "typing_delay": 3.932, "typing_duration": 3.932, "wpm": 0, "message": "" }, { "message_id": 800, "agent_id": 14, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 801, "agent_id": 25, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 802, "agent_id": 21, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 803, "agent_id": 22, "delay": 11.001, "onscreen_delay": 8.424, "typing_delay": 2.577, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 804, "agent_id": 14, "delay": 10.998, "onscreen_delay": 7.571, "typing_delay": 3.427, "typing_duration": 7.068, "wpm": 0, "message": "" }, { "message_id": 805, "agent_id": 25, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 806, "agent_id": 21, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 807, "agent_id": 22, "delay": 11.001, "onscreen_delay": 7.061, "typing_delay": 3.94, "typing_duration": 3.94, "wpm": 0, "message": "" }, { "message_id": 808, "agent_id": 14, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 809, "agent_id": 25, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 810, "agent_id": 21, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 811, "agent_id": 22, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 812, "agent_id": 14, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 813, "agent_id": 25, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 814, "agent_id": 21, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 815, "agent_id": 22, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 816, "agent_id": 14, "delay": 15, "onscreen_delay": 0, "typing_delay": 15, "typing_duration": 15, "wpm": 0, "message": "" }, { "message_id": 817, "agent_id": 25, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 818, "agent_id": 21, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 819, "agent_id": 22, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 820, "agent_id": 14, "delay": 15.002, "onscreen_delay": 0, "typing_delay": 15.002, "typing_duration": 15.002, "wpm": 0, "message": "" }, { "message_id": 821, "agent_id": 25, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 822, "agent_id": 21, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 823, "agent_id": 22, "delay": 11.001, "onscreen_delay": 7.037, "typing_delay": 3.964, "typing_duration": 3.964, "wpm": 0, "message": "" }, { "message_id": 824, "agent_id": 14, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 825, "agent_id": 25, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 826, "agent_id": 21, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 827, "agent_id": 22, "delay": 10.999, "onscreen_delay": 6.833, "typing_delay": 4.166, "typing_duration": 4.166, "wpm": 0, "message": "" }, { "message_id": 828, "agent_id": 14, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 829, "agent_id": 25, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 830, "agent_id": 21, "delay": 15.003, "onscreen_delay": 0, "typing_delay": 15.003, "typing_duration": 15.003, "wpm": 0, "message": "" }, { "message_id": 831, "agent_id": 22, "delay": 11.002, "onscreen_delay": 6.986, "typing_delay": 4.016, "typing_duration": 4.016, "wpm": 0, "message": "" }, { "message_id": 832, "agent_id": 14, "delay": 15, "onscreen_delay": 0, "typing_delay": 15, "typing_duration": 15, "wpm": 0, "message": "" }, { "message_id": 833, "agent_id": 25, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 834, "agent_id": 21, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 835, "agent_id": 22, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 836, "agent_id": 14, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 837, "agent_id": 25, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 838, "agent_id": 21, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 839, "agent_id": 22, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 840, "agent_id": 14, "delay": 10.998, "onscreen_delay": 6.486, "typing_delay": 4.512, "typing_duration": 8.998, "wpm": 12, "message": "ครับ ก็" }, { "message_id": 841, "agent_id": 25, "delay": 6.996, "onscreen_delay": 5.846, "typing_delay": 1.15, "typing_duration": 7.467, "wpm": 58, "message": "ลองโทร. ได้เลยนะครับ อันนี้ผม" }, { "message_id": 842, "agent_id": 21, "delay": 3.465, "onscreen_delay": 3.043, "typing_delay": 0.422, "typing_duration": 7.754, "wpm": 60, "message": "ให้ดู อันบนเป็นเจ้าหน้าที่ในการ" }, { "message_id": 843, "agent_id": 22, "delay": 3.753, "onscreen_delay": 3.619, "typing_delay": 0.134, "typing_duration": 14.017, "wpm": 47, "message": "ถอดความนะครับ อันล่างเราจะใช้ตัว AI ในการถอด" }, { "message_id": 844, "agent_id": 14, "delay": 10.014, "onscreen_delay": 10.005, "typing_delay": 0.009, "typing_duration": 8.784, "wpm": 79, "message": "นะครับ ในการถอด ก็จะเห็นว่ามันค่อนข้างจะถอดได้" }, { "message_id": 845, "agent_id": 25, "delay": 6.013, "onscreen_delay": 5.383, "typing_delay": 0.63, "typing_duration": 8.412, "wpm": 61, "message": "ตรงอยู่เหมือนกัน เพียงแต่ว่าถ้าเรา" }, { "message_id": 846, "agent_id": 21, "delay": 4.41, "onscreen_delay": 4.281, "typing_delay": 0.129, "typing_duration": 10.483, "wpm": 49, "message": "พูดคำ Caption จะขึ้นไม่ค่อยตรงแล้ว " }, { "message_id": 847, "agent_id": 22, "delay": 6.482, "onscreen_delay": 5.369, "typing_delay": 1.113, "typing_duration": 8.308, "wpm": 60, "message": "อันนี้ครับ ก็จะขึ้นไม่ตรงแล้ว พวก" }, { "message_id": 848, "agent_id": 14, "delay": 4.307, "onscreen_delay": 4.217, "typing_delay": 0.09, "typing_duration": 9.283, "wpm": 79, "message": "คำเฉพาะพวกนี้ครับ มันก็จะไม่ออกน่ะครับ อย่าง TTRS " }, { "message_id": 849, "agent_id": 25, "delay": 5.276, "onscreen_delay": 4.174, "typing_delay": 1.102, "typing_duration": 8.593, "wpm": 72, "message": "ศูนย์บริการถ่ายทอดการสื่อสารแห่งประเทศไทย" }, { "message_id": 850, "agent_id": 21, "delay": 4.593, "onscreen_delay": 2.795, "typing_delay": 1.798, "typing_duration": 7.531, "wpm": 60, "message": "อย่างนี้ บางอันอย่างคำว่า TTRS " }, { "message_id": 851, "agent_id": 22, "delay": 3.529, "onscreen_delay": 3.499, "typing_delay": 0.03, "typing_duration": 5.851, "wpm": 44, "message": "ก็ไม่ขึ้น นี่ครับ " }, { "message_id": 852, "agent_id": 14, "delay": 1.848, "onscreen_delay": 1.848, "typing_delay": 0, "typing_duration": 12.278, "wpm": 65, "message": "ก็อันนี้คือปัญหาของการที่เราไม่สามารถใช้ระบบอัตโนมัติ" }, { "message_id": 853, "agent_id": 25, "delay": 8.276, "onscreen_delay": 7.068, "typing_delay": 1.208, "typing_duration": 6.241, "wpm": 41, "message": "ในการถอดได้นะครับ " }, { "message_id": 854, "agent_id": 21, "delay": 4.274, "onscreen_delay": 3.819, "typing_delay": 0.455, "typing_duration": 5.826, "wpm": 59, "message": "ระบบอัตโนมัติเร็วก็จริง " }, { "message_id": 855, "agent_id": 22, "delay": 1.825, "onscreen_delay": 1.801, "typing_delay": 0.024, "typing_duration": 9.488, "wpm": 46, "message": "แต่ว่าความถูกต้องยังไม่ถูกมาก " }, { "message_id": 856, "agent_id": 14, "delay": 5.487, "onscreen_delay": 5.364, "typing_delay": 0.123, "typing_duration": 8.262, "wpm": 91, "message": "ถ้าเอาอันนี้ไปหาคุณหมอนะครับ อาจจะมีปัญหาได้นะครับ " }, { "message_id": 857, "agent_id": 25, "delay": 4.26, "onscreen_delay": 3.629, "typing_delay": 0.631, "typing_duration": 7.819, "wpm": 69, "message": "เพราะว่าคุณหมอมักจะพูดศัพท์เฉพาะบ่อย " }, { "message_id": 858, "agent_id": 21, "delay": 3.819, "onscreen_delay": 3.081, "typing_delay": 0.738, "typing_duration": 6.509, "wpm": 67, "message": "ซึ่งอันนี้จะมีปัญหา แต่ถ้าใช้" }, { "message_id": 859, "agent_id": 22, "delay": 2.499, "onscreen_delay": 2.499, "typing_delay": 0, "typing_duration": 12.942, "wpm": 16, "message": "บริการ Caption " }, { "message_id": 860, "agent_id": 14, "delay": 8.931, "onscreen_delay": 8.806, "typing_delay": 0.125, "typing_duration": 9.089, "wpm": 74, "message": "ถอดไม่เร็วเท่าในช่วงนี้ครับ แต่ความถูกต้องนี่" }, { "message_id": 861, "agent_id": 25, "delay": 5.086, "onscreen_delay": 4.614, "typing_delay": 0.472, "typing_duration": 5.95, "wpm": 88, "message": "จะได้สูงกว่านะครับ เราคิดว่าช่วงต้น" }, { "message_id": 862, "agent_id": 21, "delay": 1.943, "onscreen_delay": 1.486, "typing_delay": 0.457, "typing_duration": 5.92, "wpm": 41, "message": "การถอดความด้วยคน " }, { "message_id": 863, "agent_id": 22, "delay": 1.92, "onscreen_delay": 1.92, "typing_delay": 0, "typing_duration": 9.214, "wpm": 50, "message": "จะทำให้การสื่อสารระหว่างคนหูตึง" }, { "message_id": 864, "agent_id": 14, "delay": 5.204, "onscreen_delay": 5.204, "typing_delay": 0, "typing_duration": 12.484, "wpm": 43, "message": "กับหูดีนี่ มีความเข้าใจกันได้มากกว่า " }, { "message_id": 865, "agent_id": 25, "delay": 8.483, "onscreen_delay": 7.448, "typing_delay": 1.035, "typing_duration": 6.752, "wpm": 64, "message": "เหมือนอย่างที่พี่ภาว่า ถ้าเรา" }, { "message_id": 866, "agent_id": 21, "delay": 4.483, "onscreen_delay": 3.398, "typing_delay": 1.085, "typing_duration": 5.515, "wpm": 76, "message": "ใช้บ่อย ๆ เราจะมีความคุ้นชิน " }, { "message_id": 867, "agent_id": 22, "delay": 1.514, "onscreen_delay": 1.158, "typing_delay": 0.356, "typing_duration": 12.059, "wpm": 35, "message": "อย่างตัวรู้จำเองถ้าอ่าน ๆ ไป " }, { "message_id": 868, "agent_id": 14, "delay": 8.059, "onscreen_delay": 8.059, "typing_delay": 0, "typing_duration": 11.515, "wpm": 66, "message": "ก็จะเห็นว่าบางประโยคที่ผมพูดมันจะหายไปเหมือนกัน มัน" }, { "message_id": 869, "agent_id": 25, "delay": 7.513, "onscreen_delay": 7.262, "typing_delay": 0.251, "typing_duration": 8.524, "wpm": 70, "message": "ก็ขึ้นไม่ครบ เร็วจริง แต่บางทีขึ้นไม่ครบ" }, { "message_id": 870, "agent_id": 21, "delay": 4.523, "onscreen_delay": 3.882, "typing_delay": 0.641, "typing_duration": 5.422, "wpm": 17, "message": "และผิด " }, { "message_id": 871, "agent_id": 22, "delay": 2.551, "onscreen_delay": 0, "typing_delay": 2.551, "typing_duration": 9.19, "wpm": 36, "message": "อันนี้ก็จะเป็นตัวอย่าง" }, { "message_id": 872, "agent_id": 14, "delay": 5.189, "onscreen_delay": 5.184, "typing_delay": 0.005, "typing_duration": 7.35, "wpm": 69, "message": "ของการใช้งานตัว AI นะครับ ในการใช้ " }, { "message_id": 873, "agent_id": 25, "delay": 3.349, "onscreen_delay": 1.527, "typing_delay": 1.822, "typing_duration": 5.666, "wpm": 24, "message": "เบื้องต้น" }, { "message_id": 874, "agent_id": 21, "delay": 3.876, "onscreen_delay": 0, "typing_delay": 3.876, "typing_duration": 5.795, "wpm": 10, "message": "อยาก" }, { "message_id": 875, "agent_id": 22, "delay": 1.792, "onscreen_delay": 1.712, "typing_delay": 0.08, "typing_duration": 7.051, "wpm": 64, "message": "ให้ทุกท่านได้ลองใช้Caption ดู " }, { "message_id": 876, "agent_id": 14, "delay": 3.041, "onscreen_delay": 1.355, "typing_delay": 1.686, "typing_duration": 12.672, "wpm": 71, "message": "TTRS Caption ดูนะครับ เมื่อกี้คงได้มีการใช้ Live Chat ไปแล้ว " }, { "message_id": 877, "agent_id": 25, "delay": 8.67, "onscreen_delay": 7.447, "typing_delay": 1.223, "typing_duration": 9.66, "wpm": 45, "message": "ลักษณะของCaption กับLive Chat " }, { "message_id": 878, "agent_id": 21, "delay": 5.659, "onscreen_delay": 5.309, "typing_delay": 0.35, "typing_duration": 15.001, "wpm": 28, "message": "นะครับ มีความต่างกัน อยู่ที่" }, { "message_id": 879, "agent_id": 22, "delay": 11, "onscreen_delay": 10.747, "typing_delay": 0.253, "typing_duration": 4.396, "wpm": 31, "message": "Live Chat " }, { "message_id": 880, "agent_id": 14, "delay": 15.001, "onscreen_delay": 0, "typing_delay": 15.001, "typing_duration": 15.001, "wpm": 0, "message": "" }, { "message_id": 881, "agent_id": 25, "delay": 15.004, "onscreen_delay": 0, "typing_delay": 15.004, "typing_duration": 15.004, "wpm": 0, "message": "" }, { "message_id": 882, "agent_id": 21, "delay": 11.001, "onscreen_delay": 7.998, "typing_delay": 3.003, "typing_duration": 3.003, "wpm": 0, "message": "" }, { "message_id": 883, "agent_id": 22, "delay": 6.998, "onscreen_delay": 6.997, "typing_delay": 0.001, "typing_duration": 0.001, "wpm": 0, "message": "" } ] }