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      "delay": 15,
      "onscreen_delay": 0,
      "typing_delay": 15,
      "typing_duration": 15,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 165,
      "agent_id": 25,
      "delay": 11,
      "onscreen_delay": 6.773,
      "typing_delay": 4.227,
      "typing_duration": 4.227,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 166,
      "agent_id": 21,
      "delay": 6.998,
      "onscreen_delay": 5.711,
      "typing_delay": 1.287,
      "typing_duration": 6.66,
      "wpm": 45,
      "message": "ก็อันนี้ถ้าสมมุติว่า"
    },
    {
      "message_id": 167,
      "agent_id": 22,
      "delay": 2.995,
      "onscreen_delay": 2.535,
      "typing_delay": 0.46,
      "typing_duration": 7.455,
      "wpm": 64,
      "message": "ปลายทางวางสาย เจ้าหน้าที่ถอดความ"
    },
    {
      "message_id": 168,
      "agent_id": 14,
      "delay": 3.453,
      "onscreen_delay": 3.453,
      "typing_delay": 0,
      "typing_duration": 8.389,
      "wpm": 77,
      "message": "เขาก็จะพิมพ์มาให้ว่าตอนนี้ปลายทางวางสายแล้ว "
    },
    {
      "message_id": 169,
      "agent_id": 25,
      "delay": 4.389,
      "onscreen_delay": 1.589,
      "typing_delay": 2.8,
      "typing_duration": 5.809,
      "wpm": 26,
      "message": "แต่ถ้ากรณี"
    },
    {
      "message_id": 170,
      "agent_id": 21,
      "delay": 1.807,
      "onscreen_delay": 1.754,
      "typing_delay": 0.053,
      "typing_duration": 5.483,
      "wpm": 88,
      "message": "ที่เครื่องของเราเองเน็ตไม่ค่อยดี "
    },
    {
      "message_id": 171,
      "agent_id": 22,
      "delay": 1.483,
      "onscreen_delay": 0.945,
      "typing_delay": 0.538,
      "typing_duration": 7.563,
      "wpm": 81,
      "message": "ตัวระบบก็จะมองว่าฝั่งนี้ไม่ได้อยู่คุยแล้ว "
    },
    {
      "message_id": 172,
      "agent_id": 14,
      "delay": 3.562,
      "onscreen_delay": 2.841,
      "typing_delay": 0.721,
      "typing_duration": 12.09,
      "wpm": 68,
      "message": "ระบบมันก็จะตัดสายให้น่ะครับ เพราะว่าระบบจะมีตัว Monitor "
    },
    {
      "message_id": 173,
      "agent_id": 25,
      "delay": 8.088,
      "onscreen_delay": 7.344,
      "typing_delay": 0.744,
      "typing_duration": 7.575,
      "wpm": 20,
      "message": "ว่าปลายทาง"
    },
    {
      "message_id": 174,
      "agent_id": 21,
      "delay": 4.087,
      "onscreen_delay": 3.375,
      "typing_delay": 0.712,
      "typing_duration": 8.746,
      "wpm": 110,
      "message": "อยู่กับระบบอยู่หรือเปล่า เพราะไม่อย่างนั้นเจ้าหน้าที่ก็จะไม่ทราบ "
    },
    {
      "message_id": 175,
      "agent_id": 22,
      "delay": 4.732,
      "onscreen_delay": 4.625,
      "typing_delay": 0.107,
      "typing_duration": 12.872,
      "wpm": 45,
      "message": "ครับ ว่าตอนนี้ปลายทางได้คุยอยู่หรืออะไร"
    },
    {
      "message_id": 176,
      "agent_id": 14,
      "delay": 8.871,
      "onscreen_delay": 8.871,
      "typing_delay": 0,
      "typing_duration": 9.703,
      "wpm": 80,
      "message": "หรืออะไรอย่างไรหรือเปล่าครับ ฉะนั้นโดยหลัก ๆ แล้วนี่ "
    },
    {
      "message_id": 177,
      "agent_id": 25,
      "delay": 5.703,
      "onscreen_delay": 1.83,
      "typing_delay": 3.873,
      "typing_duration": 6.27,
      "wpm": 31,
      "message": "จริง ๆ พูดได้"
    },
    {
      "message_id": 178,
      "agent_id": 21,
      "delay": 2.27,
      "onscreen_delay": 2.013,
      "typing_delay": 0.257,
      "typing_duration": 4.387,
      "wpm": 72,
      "message": "ถ้าเน็ตไม่มีปัญหาครับ "
    },
    {
      "message_id": 179,
      "agent_id": 22,
      "delay": 3.935,
      "onscreen_delay": 0,
      "typing_delay": 3.935,
      "typing_duration": 5.214,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 180,
      "agent_id": 14,
      "delay": 3.235,
      "onscreen_delay": 0,
      "typing_delay": 3.235,
      "typing_duration": 7.558,
      "wpm": 38,
      "message": "ไม่ได้กำหนดเวลาครับ "
    },
    {
      "message_id": 181,
      "agent_id": 25,
      "delay": 3.557,
      "onscreen_delay": 2.389,
      "typing_delay": 1.168,
      "typing_duration": 5.592,
      "wpm": 32,
      "message": "แต่ว่าอันนี้"
    },
    {
      "message_id": 182,
      "agent_id": 21,
      "delay": 1.592,
      "onscreen_delay": 1.408,
      "typing_delay": 0.184,
      "typing_duration": 7.636,
      "wpm": 49,
      "message": "อาจจะไม่ใช่ฝั่งเน็ตของทาง"
    },
    {
      "message_id": 183,
      "agent_id": 22,
      "delay": 3.634,
      "onscreen_delay": 3.627,
      "typing_delay": 0.007,
      "typing_duration": 13.45,
      "wpm": 54,
      "message": "คนหูตึงอย่างเดียวครับ อาจจะเป็นของทางเจ้าหน้าที่"
    },
    {
      "message_id": 184,
      "agent_id": 14,
      "delay": 9.45,
      "onscreen_delay": 9.12,
      "typing_delay": 0.33,
      "typing_duration": 9.234,
      "wpm": 26,
      "message": "ถอดความก็ได้ครับ "
    },
    {
      "message_id": 185,
      "agent_id": 25,
      "delay": 5.448,
      "onscreen_delay": 4.974,
      "typing_delay": 0.474,
      "typing_duration": 5.491,
      "wpm": 87,
      "message": "เหมือนกับระบบทางโน้นอาจจะมีปัญหา"
    },
    {
      "message_id": 186,
      "agent_id": 21,
      "delay": 1.49,
      "onscreen_delay": 1.417,
      "typing_delay": 0.073,
      "typing_duration": 4.327,
      "wpm": 80,
      "message": "อาจจะทำให้หลุดไปได้ครับ "
    },
    {
      "message_id": 187,
      "agent_id": 22,
      "delay": 3.874,
      "onscreen_delay": 0,
      "typing_delay": 3.874,
      "typing_duration": 3.874,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 188,
      "agent_id": 14,
      "delay": 4.289,
      "onscreen_delay": 0,
      "typing_delay": 4.289,
      "typing_duration": 4.289,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 189,
      "agent_id": 25,
      "delay": 4.457,
      "onscreen_delay": 0,
      "typing_delay": 4.457,
      "typing_duration": 4.457,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 190,
      "agent_id": 21,
      "delay": 5.996,
      "onscreen_delay": 0,
      "typing_delay": 5.996,
      "typing_duration": 8.99,
      "wpm": 12,
      "message": "ไม่ครับ "
    },
    {
      "message_id": 191,
      "agent_id": 22,
      "delay": 4.988,
      "onscreen_delay": 4.193,
      "typing_delay": 0.795,
      "typing_duration": 4.156,
      "wpm": 47,
      "message": "ให้ครับ ก็คือ"
    },
    {
      "message_id": 192,
      "agent_id": 14,
      "delay": 4.857,
      "onscreen_delay": 0,
      "typing_delay": 4.857,
      "typing_duration": 4.857,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 193,
      "agent_id": 25,
      "delay": 3.23,
      "onscreen_delay": 0,
      "typing_delay": 3.23,
      "typing_duration": 6.15,
      "wpm": 20,
      "message": "ปกติแล้ว"
    },
    {
      "message_id": 194,
      "agent_id": 21,
      "delay": 2.148,
      "onscreen_delay": 1.797,
      "typing_delay": 0.351,
      "typing_duration": 5.149,
      "wpm": 114,
      "message": "เราจะให้บริการไปเรื่อย ๆ จนกว่าจะวางสาย "
    },
    {
      "message_id": 195,
      "agent_id": 22,
      "delay": 2.148,
      "onscreen_delay": 0,
      "typing_delay": 2.148,
      "typing_duration": 6.621,
      "wpm": 45,
      "message": "ครับ อันนี้อาจจะต้อง"
    },
    {
      "message_id": 196,
      "agent_id": 14,
      "delay": 2.62,
      "onscreen_delay": 2.614,
      "typing_delay": 0.006,
      "typing_duration": 12.318,
      "wpm": 57,
      "message": "ไปตรวจสอบเรื่องอินเทอร์เน็ตน่ะครับ ที่ศูนย์ด้วย "
    },
    {
      "message_id": 197,
      "agent_id": 25,
      "delay": 8.318,
      "onscreen_delay": 7.674,
      "typing_delay": 0.644,
      "typing_duration": 8.272,
      "wpm": 73,
      "message": "เนื่องจากว่าเจ้าหน้าที่ถอดความไม่ได้อยู่"
    },
    {
      "message_id": 198,
      "agent_id": 21,
      "delay": 4.3,
      "onscreen_delay": 4.086,
      "typing_delay": 0.214,
      "typing_duration": 6.593,
      "wpm": 61,
      "message": "ที่ศูนย์ TTRS ตรงนี้ แต่ว่า"
    },
    {
      "message_id": 199,
      "agent_id": 22,
      "delay": 2.593,
      "onscreen_delay": 2.577,
      "typing_delay": 0.016,
      "typing_duration": 7.746,
      "wpm": 64,
      "message": "อยู่ที่รังสิต อยู่อีกที่หนึ่งครับ"
    },
    {
      "message_id": 200,
      "agent_id": 14,
      "delay": 3.744,
      "onscreen_delay": 3.744,
      "typing_delay": 0,
      "typing_duration": 13.177,
      "wpm": 65,
      "message": "ซึ่งตอนนี้กำลังปรับปรุงเรื่อง Network อยู่ ก็อาจจะมีปัญหา"
    },
    {
      "message_id": 201,
      "agent_id": 25,
      "delay": 9.176,
      "onscreen_delay": 9.045,
      "typing_delay": 0.131,
      "typing_duration": 8.619,
      "wpm": 49,
      "message": "ว่าปลายทางเน็ตอาจจะหลุดก็ได้ "
    },
    {
      "message_id": 202,
      "agent_id": 21,
      "delay": 5.175,
      "onscreen_delay": 4.917,
      "typing_delay": 0.258,
      "typing_duration": 8.772,
      "wpm": 92,
      "message": "อาจจะไม่ใช่ฝั่งของผู้ใช้ก็ได้ อาจจะเป็นฝั่งเจ้าหน้าที่"
    },
    {
      "message_id": 203,
      "agent_id": 22,
      "delay": 4.77,
      "onscreen_delay": 4.218,
      "typing_delay": 0.552,
      "typing_duration": 10.948,
      "wpm": 25,
      "message": "ตรงนี้ ซึ่งตัวฝั่ง"
    },
    {
      "message_id": 204,
      "agent_id": 14,
      "delay": 6.947,
      "onscreen_delay": 6.947,
      "typing_delay": 0,
      "typing_duration": 7.146,
      "wpm": 78,
      "message": "ฝั่งอีกฝั่งหนึ่งนะครับ กำลังทำสถานที่"
    },
    {
      "message_id": 205,
      "agent_id": 25,
      "delay": 3.136,
      "onscreen_delay": 2.806,
      "typing_delay": 0.33,
      "typing_duration": 7.742,
      "wpm": 72,
      "message": "ใหม่อยู่คาดว่าจะเสร็จประมาณกลางปีหน้า "
    },
    {
      "message_id": 206,
      "agent_id": 21,
      "delay": 3.742,
      "onscreen_delay": 3.472,
      "typing_delay": 0.27,
      "typing_duration": 5.568,
      "wpm": 94,
      "message": "ซึ่งอันนั้นจะทำให้ปัญหาอินเทอร์เน็ต"
    },
    {
      "message_id": 207,
      "agent_id": 22,
      "delay": 1.567,
      "onscreen_delay": 1.567,
      "typing_delay": 0,
      "typing_duration": 6.103,
      "wpm": 42,
      "message": "ลดลงไปอีกเยอะครับ "
    },
    {
      "message_id": 208,
      "agent_id": 14,
      "delay": 2.102,
      "onscreen_delay": 2.1,
      "typing_delay": 0.002,
      "typing_duration": 6.606,
      "wpm": 86,
      "message": "อันนี้ก็แจ้งเพื่อทราบนะครับ ซึ่งตรงนี้"
    },
    {
      "message_id": 209,
      "agent_id": 25,
      "delay": 2.605,
      "onscreen_delay": 2.441,
      "typing_delay": 0.164,
      "typing_duration": 6.705,
      "wpm": 83,
      "message": "เราก็พยายามดูอยู่ว่าทำอย่างไรถึงจะให้"
    },
    {
      "message_id": 210,
      "agent_id": 21,
      "delay": 2.705,
      "onscreen_delay": 2.434,
      "typing_delay": 0.271,
      "typing_duration": 6.373,
      "wpm": 45,
      "message": "ระบบมีความต่อเนื่อง"
    },
    {
      "message_id": 211,
      "agent_id": 22,
      "delay": 2.372,
      "onscreen_delay": 2.211,
      "typing_delay": 0.161,
      "typing_duration": 8.396,
      "wpm": 71,
      "message": "นะครับ ใช้งานได้แบบไม่หลุด ซึ่งเราก็คงจะ"
    },
    {
      "message_id": 212,
      "agent_id": 14,
      "delay": 4.394,
      "onscreen_delay": 4.394,
      "typing_delay": 0,
      "typing_duration": 8.874,
      "wpm": 47,
      "message": "เก็บ Log ไว้ อย่างไรก็ตามถ้า"
    },
    {
      "message_id": 213,
      "agent_id": 25,
      "delay": 4.873,
      "onscreen_delay": 4.571,
      "typing_delay": 0.302,
      "typing_duration": 6.101,
      "wpm": 27,
      "message": "มีปัญหาจะมี"
    },
    {
      "message_id": 214,
      "agent_id": 21,
      "delay": 2.101,
      "onscreen_delay": 1.71,
      "typing_delay": 0.391,
      "typing_duration": 8.833,
      "wpm": 92,
      "message": "ฝั่งผู้ใช้ เหมือนกับโปรแกรมปิดตัวเอง จะมี popup ขึ้นมา "
    },
    {
      "message_id": 215,
      "agent_id": 22,
      "delay": 4.826,
      "onscreen_delay": 4.613,
      "typing_delay": 0.213,
      "typing_duration": 14.602,
      "wpm": 56,
      "message": "ถ้ามี pop up ขึ้น อันนี้หมายความว่ามีปัญหาที่ฝั่งผู้ใช้"
    },
    {
      "message_id": 216,
      "agent_id": 14,
      "delay": 10.59,
      "onscreen_delay": 10.072,
      "typing_delay": 0.518,
      "typing_duration": 6.578,
      "wpm": 80,
      "message": "ให้ช่วยกดแจ้งเข้ามาหน่อยน่ะครับ คือ "
    },
    {
      "message_id": 217,
      "agent_id": 25,
      "delay": 6.59,
      "onscreen_delay": 6.438,
      "typing_delay": 0.152,
      "typing_duration": 7.658,
      "wpm": 88,
      "message": "เวลามีขึ้นข้อความว่าตอนนี้ระบบปิดตัวอัตโนมัติ "
    },
    {
      "message_id": 218,
      "agent_id": 21,
      "delay": 3.658,
      "onscreen_delay": 2.329,
      "typing_delay": 1.329,
      "typing_duration": 6.583,
      "wpm": 48,
      "message": "และจะให้ขึ้นว่า กดส่ง "
    },
    {
      "message_id": 219,
      "agent_id": 22,
      "delay": 2.582,
      "onscreen_delay": 1.625,
      "typing_delay": 0.957,
      "typing_duration": 10.401,
      "wpm": 75,
      "message": "ช่วยกดส่งมาให้เราหน่อยครับ เพราะว่าตรงนั้นจะทำให้เรา"
    },
    {
      "message_id": 220,
      "agent_id": 14,
      "delay": 6.401,
      "onscreen_delay": 6.309,
      "typing_delay": 0.092,
      "typing_duration": 8.853,
      "wpm": 68,
      "message": "เก็บ Log ได้ว่าท่านเกิดปัญหาอะไรขึ้น และ"
    },
    {
      "message_id": 221,
      "agent_id": 25,
      "delay": 4.852,
      "onscreen_delay": 4.423,
      "typing_delay": 0.429,
      "typing_duration": 8.474,
      "wpm": 101,
      "message": "เราจะได้เอาตัวนี้ไปแก้ไข แต่ถ้าสมมุติว่าดับไปเมื่อสักครู่"
    },
    {
      "message_id": 222,
      "agent_id": 21,
      "delay": 4.474,
      "onscreen_delay": 4.173,
      "typing_delay": 0.301,
      "typing_duration": 8.658,
      "wpm": 81,
      "message": "และไม่มี text ขึ้นมาเลย เป็นไปได้ว่าฝั่งปลายทาง"
    },
    {
      "message_id": 223,
      "agent_id": 22,
      "delay": 4.657,
      "onscreen_delay": 4.657,
      "typing_delay": 0,
      "typing_duration": 9.058,
      "wpm": 78,
      "message": "อาจจะมีปัญหา อาจจะไม่เกี่ยวกับฝั่งนี้ จะเป็นที่"
    },
    {
      "message_id": 224,
      "agent_id": 14,
      "delay": 5.057,
      "onscreen_delay": 5.057,
      "typing_delay": 0,
      "typing_duration": 11.745,
      "wpm": 72,
      "message": "ปลายทางมีปัญหามันก็เลยหลุดนะครับ เราก็จะพอวิเคราะห์ปัญหา"
    },
    {
      "message_id": 225,
      "agent_id": 25,
      "delay": 7.745,
      "onscreen_delay": 7.494,
      "typing_delay": 0.251,
      "typing_duration": 12.407,
      "wpm": 64,
      "message": "ได้เบื้องต้นว่าตอนนี้เป็นที่ฝั่งต้นทางหรือฝั่งปลายทาง"
    },
    {
      "message_id": 226,
      "agent_id": 21,
      "delay": 8.405,
      "onscreen_delay": 7.632,
      "typing_delay": 0.773,
      "typing_duration": 6.43,
      "wpm": 93,
      "message": "นะครับ ฝั่งต้นทางคือ ผู้ใช้ ถ้าสมมุติว่า"
    },
    {
      "message_id": 227,
      "agent_id": 22,
      "delay": 4.403,
      "onscreen_delay": 4.366,
      "typing_delay": 0.037,
      "typing_duration": 11.335,
      "wpm": 41,
      "message": "มี pop up ขึ้นมา program ปิดตัว "
    },
    {
      "message_id": 228,
      "agent_id": 14,
      "delay": 7.334,
      "onscreen_delay": 6.998,
      "typing_delay": 0.336,
      "typing_duration": 10.404,
      "wpm": 72,
      "message": "แอปฯ ของผู้ใช้จะมีปัญหานะครับ ถ้าขึ้นข้อความตรงนี้ "
    },
    {
      "message_id": 229,
      "agent_id": 25,
      "delay": 6.404,
      "onscreen_delay": 5.651,
      "typing_delay": 0.753,
      "typing_duration": 7.618,
      "wpm": 71,
      "message": "ให้ทุกท่านช่วยกดส่งปัญหามาให้เราด้วย "
    },
    {
      "message_id": 230,
      "agent_id": 21,
      "delay": 3.618,
      "onscreen_delay": 2.659,
      "typing_delay": 0.959,
      "typing_duration": 5.822,
      "wpm": 39,
      "message": "เวลาระบบมีปัญหา"
    },
    {
      "message_id": 231,
      "agent_id": 22,
      "delay": 1.821,
      "onscreen_delay": 1.821,
      "typing_delay": 0,
      "typing_duration": 6.131,
      "wpm": 66,
      "message": "ให้กดส่งนะครับ จะขึ้นบอกว่า "
    },
    {
      "message_id": 232,
      "agent_id": 14,
      "delay": 2.128,
      "onscreen_delay": 2.126,
      "typing_delay": 0.002,
      "typing_duration": 11.281,
      "wpm": 70,
      "message": "กดส่งปัญหาให้กับผู้พัฒนาหรือเปล่า ให้ทุกท่านช่วยกดส่ง"
    },
    {
      "message_id": 233,
      "agent_id": 25,
      "delay": 7.281,
      "onscreen_delay": 7.142,
      "typing_delay": 0.139,
      "typing_duration": 14.02,
      "wpm": 64,
      "message": "มาให้เราด้วยนะครับ เราก็จะเห็นปัญหาตรงนั้นว่า program ปิดตัว"
    },
    {
      "message_id": 234,
      "agent_id": 21,
      "delay": 10.019,
      "onscreen_delay": 9.51,
      "typing_delay": 0.509,
      "typing_duration": 6.071,
      "wpm": 74,
      "message": "ไปเพราะอะไร เราจะได้ไปปรับปรุง "
    },
    {
      "message_id": 235,
      "agent_id": 22,
      "delay": 6.018,
      "onscreen_delay": 6.018,
      "typing_delay": 0,
      "typing_duration": 6.886,
      "wpm": 76,
      "message": "แต่ถ้าสมมุติว่าใช้อยู่ปุ๊บ ดับไปเอง"
    },
    {
      "message_id": 236,
      "agent_id": 14,
      "delay": 2.884,
      "onscreen_delay": 2.884,
      "typing_delay": 0,
      "typing_duration": 11.093,
      "wpm": 87,
      "message": "แต่ไม่ขึ้นข้อความ อย่างนี้น่าจะเป็นปัญหาจากทางเจ้าหน้าที่ถอดความ"
    },
    {
      "message_id": 237,
      "agent_id": 25,
      "delay": 7.092,
      "onscreen_delay": 6.84,
      "typing_delay": 0.252,
      "typing_duration": 9.463,
      "wpm": 71,
      "message": "มากกว่า เน็ตของเจ้าหน้าที่ถอดความอาจจะมีปัญหา "
    },
    {
      "message_id": 238,
      "agent_id": 21,
      "delay": 5.462,
      "onscreen_delay": 4.659,
      "typing_delay": 0.803,
      "typing_duration": 8.642,
      "wpm": 68,
      "message": "ซซึ่งอันนี้ต้องไปแก้ปัญหาเรื่อง network "
    },
    {
      "message_id": 239,
      "agent_id": 22,
      "delay": 4.642,
      "onscreen_delay": 4.573,
      "typing_delay": 0.069,
      "typing_duration": 12.172,
      "wpm": 44,
      "message": "ที่ฝั่งนั้นอีกทีนะครับ แต่ว่าอย่างไร"
    },
    {
      "message_id": 240,
      "agent_id": 14,
      "delay": 8.172,
      "onscreen_delay": 8.034,
      "typing_delay": 0.138,
      "typing_duration": 9.212,
      "wpm": 67,
      "message": "อย่างที่พี่ภาถามมานะครับ คือ เราให้บริการ"
    },
    {
      "message_id": 241,
      "agent_id": 25,
      "delay": 5.21,
      "onscreen_delay": 4.601,
      "typing_delay": 0.609,
      "typing_duration": 12.013,
      "wpm": 31,
      "message": "แบบไม่จำกัดเวลา ท่านจะคุย"
    },
    {
      "message_id": 242,
      "agent_id": 21,
      "delay": 8.013,
      "onscreen_delay": 7.638,
      "typing_delay": 0.375,
      "typing_duration": 4.903,
      "wpm": 119,
      "message": "นานเท่าไรก็ได้ เราไม่ได้มีการตัดสายครับ "
    },
    {
      "message_id": 243,
      "agent_id": 22,
      "delay": 4.011,
      "onscreen_delay": 3.425,
      "typing_delay": 0.586,
      "typing_duration": 10.232,
      "wpm": 54,
      "message": "อันนี้เราบอกเป็นนโยบายนะครับ เช่น โทร "
    },
    {
      "message_id": 244,
      "agent_id": 14,
      "delay": 6.23,
      "onscreen_delay": 6.117,
      "typing_delay": 0.113,
      "typing_duration": 15.001,
      "wpm": 31,
      "message": "เราปิดตอน 5 โมงครึ่ง ถูกไหมครับ "
    },
    {
      "message_id": 245,
      "agent_id": 25,
      "delay": 11.001,
      "onscreen_delay": 10.548,
      "typing_delay": 0.453,
      "typing_duration": 9.032,
      "wpm": 48,
      "message": "ตอนเวลา 17.15 แล้วคุยเลยไปถึง"
    },
    {
      "message_id": 246,
      "agent_id": 21,
      "delay": 7,
      "onscreen_delay": 6.303,
      "typing_delay": 0.697,
      "typing_duration": 9.546,
      "wpm": 58,
      "message": "17.30 เป็น 17.35 - 17.45 น. เรายังให้"
    },
    {
      "message_id": 247,
      "agent_id": 22,
      "delay": 5.543,
      "onscreen_delay": 5.535,
      "typing_delay": 0.008,
      "typing_duration": 7.495,
      "wpm": 70,
      "message": "บริการอยู่จนกว่าท่านจะวางสาย อันนี้"
    },
    {
      "message_id": 248,
      "agent_id": 14,
      "delay": 3.493,
      "onscreen_delay": 3.493,
      "typing_delay": 0,
      "typing_duration": 11.654,
      "wpm": 81,
      "message": "เรายืนยันว่าเป็นการบริการอย่างนั้น Live Chat เองก็เหมือนกันครับ "
    },
    {
      "message_id": 249,
      "agent_id": 25,
      "delay": 7.653,
      "onscreen_delay": 3.347,
      "typing_delay": 4.306,
      "typing_duration": 4.306,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 250,
      "agent_id": 21,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 251,
      "agent_id": 22,
      "delay": 11,
      "onscreen_delay": 7.029,
      "typing_delay": 3.971,
      "typing_duration": 3.971,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 252,
      "agent_id": 14,
      "delay": 7,
      "onscreen_delay": 1.907,
      "typing_delay": 5.093,
      "typing_duration": 5.093,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 253,
      "agent_id": 25,
      "delay": 4.529,
      "onscreen_delay": 0,
      "typing_delay": 4.529,
      "typing_duration": 4.529,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 254,
      "agent_id": 21,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 255,
      "agent_id": 22,
      "delay": 10.998,
      "onscreen_delay": 9.233,
      "typing_delay": 1.765,
      "typing_duration": 10.485,
      "wpm": 24,
      "message": "ของล่าม Live Chat "
    },
    {
      "message_id": 256,
      "agent_id": 14,
      "delay": 6.997,
      "onscreen_delay": 6.588,
      "typing_delay": 0.409,
      "typing_duration": 14.318,
      "wpm": 31,
      "message": "ล่ามกะดึกน่ะครับ 5 ทุ่ม อันนี้"
    },
    {
      "message_id": 257,
      "agent_id": 25,
      "delay": 10.317,
      "onscreen_delay": 9.846,
      "typing_delay": 0.471,
      "typing_duration": 6.097,
      "wpm": 74,
      "message": "ที่ประจำอยู่ที่บ้านครับ ฉะนั้น"
    },
    {
      "message_id": 258,
      "agent_id": 21,
      "delay": 6.317,
      "onscreen_delay": 5.485,
      "typing_delay": 0.832,
      "typing_duration": 6.885,
      "wpm": 70,
      "message": "อยู่ที่นี่ก็ด้วย แต่เนื่องจากว่า"
    },
    {
      "message_id": 259,
      "agent_id": 22,
      "delay": 2.875,
      "onscreen_delay": 2.875,
      "typing_delay": 0,
      "typing_duration": 8.82,
      "wpm": 60,
      "message": "คนที่บริการ 5ทุ่ม เขาก็ต้องกลับบ้าน"
    },
    {
      "message_id": 260,
      "agent_id": 14,
      "delay": 4.82,
      "onscreen_delay": 4.535,
      "typing_delay": 0.285,
      "typing_duration": 11.634,
      "wpm": 55,
      "message": "ฉะนั้นนี่เลยยาวจาก 5 ทุ่มไปมาก เขาจะมีปัญหา"
    },
    {
      "message_id": 261,
      "agent_id": 25,
      "delay": 7.633,
      "onscreen_delay": 6.534,
      "typing_delay": 1.099,
      "typing_duration": 11.478,
      "wpm": 51,
      "message": "เรื่องของการกลับบ้านได้ ล่ามเขาก็พยายาม"
    },
    {
      "message_id": 262,
      "agent_id": 21,
      "delay": 7.478,
      "onscreen_delay": 7.284,
      "typing_delay": 0.194,
      "typing_duration": 7.528,
      "wpm": 52,
      "message": "ให้จบสาย เนื่องจาก caption "
    },
    {
      "message_id": 263,
      "agent_id": 22,
      "delay": 3.527,
      "onscreen_delay": 3.242,
      "typing_delay": 0.285,
      "typing_duration": 10.712,
      "wpm": 60,
      "message": "ล่ามเจ้าหน้าที่ถอดความเลิกงานตอน 5 โมงครึ่ง "
    },
    {
      "message_id": 264,
      "agent_id": 14,
      "delay": 6.707,
      "onscreen_delay": 6.116,
      "typing_delay": 0.591,
      "typing_duration": 8.15,
      "wpm": 79,
      "message": "นะครับ ฉะนั้นก็ยังพอมีเวลานะครับ ไม่มีปัญหา "
    },
    {
      "message_id": 265,
      "agent_id": 25,
      "delay": 4.149,
      "onscreen_delay": 3.023,
      "typing_delay": 1.126,
      "typing_duration": 6.038,
      "wpm": 5,
      "message": "ก็"
    },
    {
      "message_id": 266,
      "agent_id": 21,
      "delay": 2.038,
      "onscreen_delay": 0.986,
      "typing_delay": 1.052,
      "typing_duration": 5.169,
      "wpm": 90,
      "message": "ไม่ทราบว่าท่านไหนมีคำถามไหมครับ "
    },
    {
      "message_id": 267,
      "agent_id": 22,
      "delay": 1.167,
      "onscreen_delay": 1.159,
      "typing_delay": 0.008,
      "typing_duration": 12.091,
      "wpm": 73,
      "message": "ไหมครับ อยากจะสอบถามเรื่องของการใช้งานระบบ หรืออยากจะใช้งาน"
    },
    {
      "message_id": 268,
      "agent_id": 14,
      "delay": 8.089,
      "onscreen_delay": 8.089,
      "typing_delay": 0,
      "typing_duration": 10.382,
      "wpm": 81,
      "message": "คำแนะนำนะครับ เพื่อให้ทีมเอาไปปรับปรุงให้บริการมันดีขึ้น"
    },
    {
      "message_id": 269,
      "agent_id": 25,
      "delay": 6.369,
      "onscreen_delay": 4.792,
      "typing_delay": 1.577,
      "typing_duration": 5.709,
      "wpm": 68,
      "message": "นะครับ ถามได้นะครับ แล้วก็"
    },
    {
      "message_id": 270,
      "agent_id": 21,
      "delay": 2.368,
      "onscreen_delay": 2.222,
      "typing_delay": 0.146,
      "typing_duration": 4.655,
      "wpm": 55,
      "message": "ให้คำแนะนำได้ครับ "
    },
    {
      "message_id": 271,
      "agent_id": 22,
      "delay": 3.848,
      "onscreen_delay": 0,
      "typing_delay": 3.848,
      "typing_duration": 3.848,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 272,
      "agent_id": 14,
      "delay": 6.201,
      "onscreen_delay": 0,
      "typing_delay": 6.201,
      "typing_duration": 6.201,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 273,
      "agent_id": 25,
      "delay": 2.2,
      "onscreen_delay": 0.617,
      "typing_delay": 1.583,
      "typing_duration": 4.625,
      "wpm": 52,
      "message": "โทร. ได้อยู่ครับ "
    },
    {
      "message_id": 274,
      "agent_id": 21,
      "delay": 15,
      "onscreen_delay": 0,
      "typing_delay": 15,
      "typing_duration": 15,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 275,
      "agent_id": 22,
      "delay": 10.99,
      "onscreen_delay": 10.242,
      "typing_delay": 0.748,
      "typing_duration": 7.456,
      "wpm": 46,
      "message": "ครับ แบตเตอรี่ในเครื่อง"
    },
    {
      "message_id": 276,
      "agent_id": 14,
      "delay": 6.985,
      "onscreen_delay": 6.825,
      "typing_delay": 0.16,
      "typing_duration": 9.236,
      "wpm": 84,
      "message": "ต้องบอกว่าเครื่องรุ่นใหม่ ๆ นี่ มันจะมีการตั้งเรื่อง"
    },
    {
      "message_id": 277,
      "agent_id": 25,
      "delay": 5.235,
      "onscreen_delay": 5.03,
      "typing_delay": 0.205,
      "typing_duration": 10.647,
      "wpm": 45,
      "message": "การเซฟพลังงาน โหมดประหยัดพลังงาน"
    },
    {
      "message_id": 278,
      "agent_id": 21,
      "delay": 6.646,
      "onscreen_delay": 6.195,
      "typing_delay": 0.451,
      "typing_duration": 7.033,
      "wpm": 53,
      "message": "นะครับ โหมดประหยัดพลังงาน "
    },
    {
      "message_id": 279,
      "agent_id": 22,
      "delay": 3.031,
      "onscreen_delay": 2.266,
      "typing_delay": 0.765,
      "typing_duration": 11.751,
      "wpm": 36,
      "message": "จะเป็นการตั้งค่าในเครื่องว่า"
    },
    {
      "message_id": 280,
      "agent_id": 14,
      "delay": 7.751,
      "onscreen_delay": 7.699,
      "typing_delay": 0.052,
      "typing_duration": 9.808,
      "wpm": 78,
      "message": "แบตเหลือกี่เปอร์เซ็นต์จะไม่ให้ใช้อินเทอร์เน็ตนะครับ "
    },
    {
      "message_id": 281,
      "agent_id": 25,
      "delay": 5.807,
      "onscreen_delay": 4.862,
      "typing_delay": 0.945,
      "typing_duration": 13.498,
      "wpm": 54,
      "message": "ถ้าสมมุติท่านตั้งว่าแบตเตอรี่เหลือ 30 เปอร์เซ็นต์ "
    },
    {
      "message_id": 282,
      "agent_id": 21,
      "delay": 9.497,
      "onscreen_delay": 8.622,
      "typing_delay": 0.875,
      "typing_duration": 6.118,
      "wpm": 91,
      "message": "ห้ามใช้อินเทอร์เน็ต นั่นหมายถึงว่าเรา"
    },
    {
      "message_id": 283,
      "agent_id": 22,
      "delay": 5.495,
      "onscreen_delay": 5.495,
      "typing_delay": 0,
      "typing_duration": 8.563,
      "wpm": 95,
      "message": "จะใช้เน็ตไม่ได้เลย เราก็จะได้แค่เสียงอย่างเดียว อันนี้"
    },
    {
      "message_id": 284,
      "agent_id": 14,
      "delay": 4.55,
      "onscreen_delay": 3.864,
      "typing_delay": 0.686,
      "typing_duration": 11.543,
      "wpm": 74,
      "message": "ขึ้นอยู่กับการตั้งค่าในเครื่องนะครับ ถ้าหากท่านไม่ได้ตั้ง"
    },
    {
      "message_id": 285,
      "agent_id": 25,
      "delay": 7.541,
      "onscreen_delay": 7.111,
      "typing_delay": 0.43,
      "typing_duration": 8.536,
      "wpm": 65,
      "message": "เรื่องของการตั้งโหมดประหยัดพลังงานเลย "
    },
    {
      "message_id": 286,
      "agent_id": 21,
      "delay": 4.536,
      "onscreen_delay": 3.416,
      "typing_delay": 1.12,
      "typing_duration": 5.404,
      "wpm": 75,
      "message": "ก็คือใช้ไปจนกว่าแบตจะหมดได้ "
    },
    {
      "message_id": 287,
      "agent_id": 22,
      "delay": 1.403,
      "onscreen_delay": 1.403,
      "typing_delay": 0,
      "typing_duration": 8.743,
      "wpm": 81,
      "message": "แต่ถ้าสมมุติว่าถ้าเราไปตั้งค่าประหยัดพลังงานว่า"
    },
    {
      "message_id": 288,
      "agent_id": 14,
      "delay": 4.742,
      "onscreen_delay": 4.341,
      "typing_delay": 0.401,
      "typing_duration": 12.156,
      "wpm": 73,
      "message": "แบตเหลือเท่านี้ห้ามใช้เน็ต อันนี้ก็จะใช้ไม่ได้นะครับ อันนี้"
    },
    {
      "message_id": 289,
      "agent_id": 25,
      "delay": 8.155,
      "onscreen_delay": 7.669,
      "typing_delay": 0.486,
      "typing_duration": 7.477,
      "wpm": 106,
      "message": "ก็คือขึ้นอยู่กับเครื่องของแต่ละท่านมีการตั้งค่าตรงนี้"
    },
    {
      "message_id": 290,
      "agent_id": 21,
      "delay": 4.153,
      "onscreen_delay": 3.907,
      "typing_delay": 0.246,
      "typing_duration": 4.554,
      "wpm": 46,
      "message": "ไว้อย่างไรครับ "
    },
    {
      "message_id": 291,
      "agent_id": 22,
      "delay": 3.888,
      "onscreen_delay": 0,
      "typing_delay": 3.888,
      "typing_duration": 3.888,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 292,
      "agent_id": 14,
      "delay": 0.018,
      "onscreen_delay": 0,
      "typing_delay": 0.018,
      "typing_duration": 5.022,
      "wpm": 75,
      "message": "ไม่ทราบมีคำถามอื่นไหมครับ "
    },
    {
      "message_id": 293,
      "agent_id": 25,
      "delay": 2.887,
      "onscreen_delay": 0,
      "typing_delay": 2.887,
      "typing_duration": 6.818,
      "wpm": 46,
      "message": "โทร. ต่างประเทศได้ไหม "
    },
    {
      "message_id": 294,
      "agent_id": 21,
      "delay": 3.228,
      "onscreen_delay": 0,
      "typing_delay": 3.228,
      "typing_duration": 5.3,
      "wpm": 28,
      "message": "ต้องบอกว่า"
    },
    {
      "message_id": 295,
      "agent_id": 22,
      "delay": 1.3,
      "onscreen_delay": 1.3,
      "typing_delay": 0,
      "typing_duration": 7.868,
      "wpm": 61,
      "message": "ตอนนี้เบอร์ที่โทรเข้า ต้องบอกว่า"
    },
    {
      "message_id": 296,
      "agent_id": 14,
      "delay": 3.867,
      "onscreen_delay": 3.867,
      "typing_delay": 0,
      "typing_duration": 11.108,
      "wpm": 70,
      "message": "เบอร์ที่โทร. ออกน่ะครับ เราโทร. ได้เฉพาะในประเทศครับ "
    },
    {
      "message_id": 297,
      "agent_id": 25,
      "delay": 7.106,
      "onscreen_delay": 5.04,
      "typing_delay": 2.066,
      "typing_duration": 7.141,
      "wpm": 27,
      "message": "ไม่สามารถโทร."
    },
    {
      "message_id": 298,
      "agent_id": 21,
      "delay": 3.141,
      "onscreen_delay": 2.814,
      "typing_delay": 0.327,
      "typing_duration": 5.065,
      "wpm": 65,
      "message": "ออกนอกเบอร์ในประเทศได้ "
    },
    {
      "message_id": 299,
      "agent_id": 22,
      "delay": 1.064,
      "onscreen_delay": 1.064,
      "typing_delay": 0,
      "typing_duration": 9.072,
      "wpm": 56,
      "message": "ตอนนี้ตัวระบบโทรศัพท์เราตั้งค่าให้"
    },
    {
      "message_id": 300,
      "agent_id": 14,
      "delay": 5.07,
      "onscreen_delay": 5.07,
      "typing_delay": 0,
      "typing_duration": 9.987,
      "wpm": 59,
      "message": "เฉพาะการโทร.ในประเทศเท่านั้น แต่กลับกัน "
    },
    {
      "message_id": 301,
      "agent_id": 25,
      "delay": 5.987,
      "onscreen_delay": 5.792,
      "typing_delay": 0.195,
      "typing_duration": 9.053,
      "wpm": 103,
      "message": "ถ้าท่านอยู่ต่างประเทศ ท่านจะโทร. หาคนในประเทศ ท่านโทร. ได้ครับ "
    },
    {
      "message_id": 302,
      "agent_id": 21,
      "delay": 5.047,
      "onscreen_delay": 2.603,
      "typing_delay": 2.444,
      "typing_duration": 5.36,
      "wpm": 36,
      "message": "ขาเข้าได้ครับ "
    },
    {
      "message_id": 303,
      "agent_id": 22,
      "delay": 1.36,
      "onscreen_delay": 1.259,
      "typing_delay": 0.101,
      "typing_duration": 10.8,
      "wpm": 49,
      "message": "ก็คือขาเข้าแค่เครื่องท่านต่อเน็ตได้"
    },
    {
      "message_id": 304,
      "agent_id": 14,
      "delay": 6.799,
      "onscreen_delay": 6.618,
      "typing_delay": 0.181,
      "typing_duration": 11.695,
      "wpm": 71,
      "message": "ท่านก็สามารถโทร. กลับมาในประเทศได้ นั่นหมายความว่าถ้าผม"
    },
    {
      "message_id": 305,
      "agent_id": 25,
      "delay": 7.693,
      "onscreen_delay": 7.431,
      "typing_delay": 0.262,
      "typing_duration": 7.771,
      "wpm": 75,
      "message": "ไปเที่ยวเกาหลี และผมอยากจะโทร. หาคุณพ่อ"
    },
    {
      "message_id": 306,
      "agent_id": 21,
      "delay": 3.77,
      "onscreen_delay": 3.114,
      "typing_delay": 0.656,
      "typing_duration": 8.164,
      "wpm": 53,
      "message": "ที่กรุงเทพฯ เปิดแอพ Live Chat "
    },
    {
      "message_id": 307,
      "agent_id": 22,
      "delay": 4.162,
      "onscreen_delay": 3.98,
      "typing_delay": 0.182,
      "typing_duration": 8.267,
      "wpm": 65,
      "message": "หรือCaption กดโทรมาล่ามบริการได้ครับ"
    },
    {
      "message_id": 308,
      "agent_id": 14,
      "delay": 4.267,
      "onscreen_delay": 2.348,
      "typing_delay": 1.919,
      "typing_duration": 8.745,
      "wpm": 60,
      "message": "อันนี้ทำได้ครับ อยู่ต่างประเทศก็ใช้"
    },
    {
      "message_id": 309,
      "agent_id": 25,
      "delay": 4.745,
      "onscreen_delay": 4.038,
      "typing_delay": 0.707,
      "typing_duration": 6.964,
      "wpm": 82,
      "message": "โทร. กลับเข้ามาได้ครับ แต่เราไม่สามารถ"
    },
    {
      "message_id": 310,
      "agent_id": 21,
      "delay": 2.961,
      "onscreen_delay": 2.757,
      "typing_delay": 0.204,
      "typing_duration": 4.307,
      "wpm": 101,
      "message": "โทรออกไปต่างประเทศได้เท่านั้น "
    },
    {
      "message_id": 311,
      "agent_id": 22,
      "delay": 3.862,
      "onscreen_delay": 0,
      "typing_delay": 3.862,
      "typing_duration": 3.862,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 312,
      "agent_id": 14,
      "delay": 4.742,
      "onscreen_delay": 0,
      "typing_delay": 4.742,
      "typing_duration": 4.742,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 313,
      "agent_id": 25,
      "delay": 4.614,
      "onscreen_delay": 0,
      "typing_delay": 4.614,
      "typing_duration": 4.614,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 314,
      "agent_id": 21,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 315,
      "agent_id": 22,
      "delay": 15.003,
      "onscreen_delay": 0,
      "typing_delay": 15.003,
      "typing_duration": 15.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 316,
      "agent_id": 14,
      "delay": 11,
      "onscreen_delay": 9.474,
      "typing_delay": 1.526,
      "typing_duration": 4.075,
      "wpm": 37,
      "message": "ไม่ได้ครับ "
    },
    {
      "message_id": 317,
      "agent_id": 25,
      "delay": 6.997,
      "onscreen_delay": 2.632,
      "typing_delay": 4.365,
      "typing_duration": 4.365,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 318,
      "agent_id": 21,
      "delay": 15,
      "onscreen_delay": 0,
      "typing_delay": 15,
      "typing_duration": 15,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 319,
      "agent_id": 22,
      "delay": 10.998,
      "onscreen_delay": 10.777,
      "typing_delay": 0.221,
      "typing_duration": 9.653,
      "wpm": 45,
      "message": "เราขอทักษะแปลภาษามือไทย และก็"
    },
    {
      "message_id": 320,
      "agent_id": 14,
      "delay": 6.996,
      "onscreen_delay": 6.806,
      "typing_delay": 0.19,
      "typing_duration": 11.267,
      "wpm": 67,
      "message": "ถอดความภาษาไทยครับ ตอนนี้เรายังได้แค่ภาษาไทยนะครับ "
    },
    {
      "message_id": 321,
      "agent_id": 25,
      "delay": 7.261,
      "onscreen_delay": 6.934,
      "typing_delay": 0.327,
      "typing_duration": 7.224,
      "wpm": 77,
      "message": "เรายังไม่ได้ครับ แต่จริง ๆ แล้วอันนี้"
    },
    {
      "message_id": 322,
      "agent_id": 21,
      "delay": 3.26,
      "onscreen_delay": 2.932,
      "typing_delay": 0.328,
      "typing_duration": 8.539,
      "wpm": 69,
      "message": "เป็นทักษะเฉพาะตัวของล่ามแต่ละคนครับ แต่ "
    },
    {
      "message_id": 323,
      "agent_id": 22,
      "delay": 4.539,
      "onscreen_delay": 4,
      "typing_delay": 0.539,
      "typing_duration": 9.019,
      "wpm": 70,
      "message": "TTRS ยังไม่รองรับภาษาอื่นนอกจากภาษาไทยครับ"
    },
    {
      "message_id": 324,
      "agent_id": 14,
      "delay": 5.018,
      "onscreen_delay": 0.918,
      "typing_delay": 4.1,
      "typing_duration": 4.1,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 325,
      "agent_id": 25,
      "delay": 2.976,
      "onscreen_delay": 0,
      "typing_delay": 2.976,
      "typing_duration": 10.383,
      "wpm": 22,
      "message": "ครับ มีท่านอื่น"
    },
    {
      "message_id": 326,
      "agent_id": 21,
      "delay": 6.382,
      "onscreen_delay": 5.889,
      "typing_delay": 0.493,
      "typing_duration": 5.328,
      "wpm": 17,
      "message": "สอบถาม"
    },
    {
      "message_id": 327,
      "agent_id": 22,
      "delay": 2.381,
      "onscreen_delay": 1.475,
      "typing_delay": 0.906,
      "typing_duration": 3.992,
      "wpm": 15,
      "message": "ครับ "
    },
    {
      "message_id": 328,
      "agent_id": 14,
      "delay": 4.071,
      "onscreen_delay": 0,
      "typing_delay": 4.071,
      "typing_duration": 4.071,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 329,
      "agent_id": 25,
      "delay": 4.178,
      "onscreen_delay": 0,
      "typing_delay": 4.178,
      "typing_duration": 4.178,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 330,
      "agent_id": 21,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 331,
      "agent_id": 22,
      "delay": 11.001,
      "onscreen_delay": 8.449,
      "typing_delay": 2.552,
      "typing_duration": 3.89,
      "wpm": 15,
      "message": "ครับ "
    },
    {
      "message_id": 332,
      "agent_id": 14,
      "delay": 6.997,
      "onscreen_delay": 2.951,
      "typing_delay": 4.046,
      "typing_duration": 4.046,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 333,
      "agent_id": 25,
      "delay": 5.126,
      "onscreen_delay": 0,
      "typing_delay": 5.126,
      "typing_duration": 5.126,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 334,
      "agent_id": 21,
      "delay": 1.123,
      "onscreen_delay": 0.794,
      "typing_delay": 0.329,
      "typing_duration": 4.999,
      "wpm": 93,
      "message": "เนื่องจากว่าเจ้าหน้าที่ใช้ทักษะ"
    },
    {
      "message_id": 335,
      "agent_id": 22,
      "delay": 0.998,
      "onscreen_delay": 0.998,
      "typing_delay": 0,
      "typing_duration": 9.19,
      "wpm": 41,
      "message": "ในการฟังแล้วก็พิมพ์นะครับ "
    },
    {
      "message_id": 336,
      "agent_id": 14,
      "delay": 5.181,
      "onscreen_delay": 5.175,
      "typing_delay": 0.006,
      "typing_duration": 13.446,
      "wpm": 65,
      "message": "ก็อันนี้ก็คือขึ้นอยู่กับทักษะของเจ้าหน้าที่ ว่าเจ้าหน้าที่"
    },
    {
      "message_id": 337,
      "agent_id": 25,
      "delay": 9.445,
      "onscreen_delay": 8.867,
      "typing_delay": 0.578,
      "typing_duration": 8.416,
      "wpm": 71,
      "message": "ฟังภาษาไทยที่ไม่ชัดของคนพม่าได้หรือเปล่า "
    },
    {
      "message_id": 338,
      "agent_id": 21,
      "delay": 5.443,
      "onscreen_delay": 4.665,
      "typing_delay": 0.778,
      "typing_duration": 5.586,
      "wpm": 83,
      "message": "นะครับ ถ้าพอจะฟังได้ เขาจะพิมพ์"
    },
    {
      "message_id": 339,
      "agent_id": 22,
      "delay": 1.586,
      "onscreen_delay": 1.586,
      "typing_delay": 0,
      "typing_duration": 8.365,
      "wpm": 70,
      "message": "ออกมาให้นะครับ เหมือนกับล่ามก็เหมือนกัน "
    },
    {
      "message_id": 340,
      "agent_id": 14,
      "delay": 4.36,
      "onscreen_delay": 3.633,
      "typing_delay": 0.727,
      "typing_duration": 6.853,
      "wpm": 79,
      "message": "ถ้าล่ามที่เกิดในกรุงเทพฯ นะครับ แล้ว"
    },
    {
      "message_id": 341,
      "agent_id": 25,
      "delay": 2.852,
      "onscreen_delay": 2.517,
      "typing_delay": 0.335,
      "typing_duration": 5.488,
      "wpm": 98,
      "message": "ต้องไปบริการรับสายหรือโทร. ออก ของคน"
    },
    {
      "message_id": 342,
      "agent_id": 21,
      "delay": 1.487,
      "onscreen_delay": 1.385,
      "typing_delay": 0.102,
      "typing_duration": 7.589,
      "wpm": 77,
      "message": "ที่อยู่ต่างจังหวัด เช่น ภาคอีสาน ภาคใต้ "
    },
    {
      "message_id": 343,
      "agent_id": 22,
      "delay": 3.589,
      "onscreen_delay": 3.572,
      "typing_delay": 0.017,
      "typing_duration": 8.115,
      "wpm": 68,
      "message": "แล้วพูดเป็นสำเนียงตรงนั้นครับ ล่ามเอง"
    },
    {
      "message_id": 344,
      "agent_id": 14,
      "delay": 4.115,
      "onscreen_delay": 4.115,
      "typing_delay": 0,
      "typing_duration": 8.069,
      "wpm": 78,
      "message": "ก็แปลไม่ได้เหมือนกันนะครับ ก็จะคล้าย ๆ กัน "
    },
    {
      "message_id": 345,
      "agent_id": 25,
      "delay": 4.069,
      "onscreen_delay": 3.342,
      "typing_delay": 0.727,
      "typing_duration": 9.673,
      "wpm": 76,
      "message": "ก็จะคล้าย ๆ กัน กรณีนี้ขึ้นกับทักษะของเจ้าหน้าที่"
    },
    {
      "message_id": 346,
      "agent_id": 21,
      "delay": 5.672,
      "onscreen_delay": 4.961,
      "typing_delay": 0.711,
      "typing_duration": 8.477,
      "wpm": 76,
      "message": "อย่างเดียวเลยครับ ว่าเจ้าหน้าที่ทำให้ได้ไหม "
    },
    {
      "message_id": 347,
      "agent_id": 22,
      "delay": 4.476,
      "onscreen_delay": 4.476,
      "typing_delay": 0,
      "typing_duration": 13.65,
      "wpm": 36,
      "message": "ทำได้เขาก็จะทำให้ ก็อย่างที่พี่ภา"
    },
    {
      "message_id": 348,
      "agent_id": 14,
      "delay": 9.649,
      "onscreen_delay": 8.913,
      "typing_delay": 0.736,
      "typing_duration": 11.938,
      "wpm": 52,
      "message": "ที่สามารถฟังแล้วแปลได้ เจ้าหน้าที่ก็จะ... "
    },
    {
      "message_id": 349,
      "agent_id": 25,
      "delay": 7.937,
      "onscreen_delay": 7.279,
      "typing_delay": 0.658,
      "typing_duration": 7.276,
      "wpm": 70,
      "message": "ให้เห็นมีการพูด แต่ว่าเจ้าหน้าท่ี่"
    },
    {
      "message_id": 350,
      "agent_id": 21,
      "delay": 3.935,
      "onscreen_delay": 3.831,
      "typing_delay": 0.104,
      "typing_duration": 4.719,
      "wpm": 73,
      "message": "ไม่สามารถถอดออกมาให้ได้ "
    },
    {
      "message_id": 351,
      "agent_id": 22,
      "delay": 0.719,
      "onscreen_delay": 0.654,
      "typing_delay": 0.065,
      "typing_duration": 9.598,
      "wpm": 67,
      "message": "อาจจะได้ยินไม่ชัด หรือว่าสำเนียงที่เขาพูดมา"
    },
    {
      "message_id": 352,
      "agent_id": 14,
      "delay": 5.597,
      "onscreen_delay": 5.597,
      "typing_delay": 0,
      "typing_duration": 11.876,
      "wpm": 77,
      "message": "ฟังไม่รู้เรื่องน่ะครับ ถอดไม่ได้จริง ๆ เจ้าหน้าที่ก็จะ... ออก"
    },
    {
      "message_id": 353,
      "agent_id": 25,
      "delay": 7.876,
      "onscreen_delay": 7.058,
      "typing_delay": 0.818,
      "typing_duration": 5.738,
      "wpm": 16,
      "message": "มาครับ "
    },
    {
      "message_id": 354,
      "agent_id": 21,
      "delay": 3.876,
      "onscreen_delay": 3.71,
      "typing_delay": 0.166,
      "typing_duration": 9.284,
      "wpm": 76,
      "message": "แต่ถ้าพูดเป็นภาษาพม่ามาเลย ก็จะวงเล็บให้เห็นว่า "
    },
    {
      "message_id": 355,
      "agent_id": 22,
      "delay": 5.282,
      "onscreen_delay": 5.171,
      "typing_delay": 0.111,
      "typing_duration": 5.108,
      "wpm": 53,
      "message": "ปลายทางพูดภาษาพม่า"
    },
    {
      "message_id": 356,
      "agent_id": 14,
      "delay": 4.936,
      "onscreen_delay": 0,
      "typing_delay": 4.936,
      "typing_duration": 4.936,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 357,
      "agent_id": 25,
      "delay": 4.19,
      "onscreen_delay": 0,
      "typing_delay": 4.19,
      "typing_duration": 4.19,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 358,
      "agent_id": 21,
      "delay": 15,
      "onscreen_delay": 0,
      "typing_delay": 15,
      "typing_duration": 15,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 359,
      "agent_id": 22,
      "delay": 15.003,
      "onscreen_delay": 0,
      "typing_delay": 15.003,
      "typing_duration": 15.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 360,
      "agent_id": 14,
      "delay": 15.004,
      "onscreen_delay": 0,
      "typing_delay": 15.004,
      "typing_duration": 15.004,
      "wpm": 0,
      "message": ""
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