{
  "average_delay": 9.775,
  "average_delay_with_out_empty_turn": 5.489,
  "average_onscreen_delay": 2.544,
  "average_typing_delay": 7.231,
  "average_typing_duration": 11.052,
  "average_wpm": 27,
  "average_wpm_with_out_empty_turn": 58,
  "agents": [
    {
      "agent_id": 1,
      "average_delay": 0,
      "average_delay_with_out_empty_turn": 0,
      "average_onscreen_delay": 0,
      "average_typing_delay": 0,
      "average_typing_duration": 0,
      "average_wpm": 0,
      "average_wpm_with_out_empty_turn": 0
    },
    {
      "agent_id": 14,
      "average_delay": 10.038,
      "average_delay_with_out_empty_turn": 6.507,
      "average_onscreen_delay": 3.059,
      "average_typing_delay": 6.979,
      "average_typing_duration": 11.402,
      "average_wpm": 28,
      "average_wpm_with_out_empty_turn": 60
    },
    {
      "agent_id": 17,
      "average_delay": 0,
      "average_delay_with_out_empty_turn": 0,
      "average_onscreen_delay": 0,
      "average_typing_delay": 0,
      "average_typing_duration": 0,
      "average_wpm": 0,
      "average_wpm_with_out_empty_turn": 0
    },
    {
      "agent_id": 19,
      "average_delay": 0,
      "average_delay_with_out_empty_turn": 0,
      "average_onscreen_delay": 0,
      "average_typing_delay": 0,
      "average_typing_duration": 0,
      "average_wpm": 0,
      "average_wpm_with_out_empty_turn": 0
    },
    {
      "agent_id": 21,
      "average_delay": 10.071,
      "average_delay_with_out_empty_turn": 4.755,
      "average_onscreen_delay": 1.911,
      "average_typing_delay": 8.161,
      "average_typing_duration": 11.13,
      "average_wpm": 33,
      "average_wpm_with_out_empty_turn": 70
    },
    {
      "agent_id": 22,
      "average_delay": 8.88,
      "average_delay_with_out_empty_turn": 4.236,
      "average_onscreen_delay": 2.563,
      "average_typing_delay": 6.317,
      "average_typing_duration": 11.036,
      "average_wpm": 25,
      "average_wpm_with_out_empty_turn": 51
    },
    {
      "agent_id": 25,
      "average_delay": 10.11,
      "average_delay_with_out_empty_turn": 6.628,
      "average_onscreen_delay": 2.642,
      "average_typing_delay": 7.468,
      "average_typing_duration": 10.64,
      "average_wpm": 22,
      "average_wpm_with_out_empty_turn": 52
    }
  ],
  "messages": [
    {
      "message_id": 0,
      "agent_id": 14,
      "delay": 4.149,
      "onscreen_delay": 0,
      "typing_delay": 4.149,
      "typing_duration": 4.149,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1,
      "agent_id": 25,
      "delay": 3.891,
      "onscreen_delay": 0,
      "typing_delay": 3.891,
      "typing_duration": 6.174,
      "wpm": 5,
      "message": "ก็"
    },
    {
      "message_id": 2,
      "agent_id": 21,
      "delay": 2.17,
      "onscreen_delay": 0.987,
      "typing_delay": 1.183,
      "typing_duration": 4.711,
      "wpm": 67,
      "message": "อย่างที่เคยแจ้งไปครับ "
    },
    {
      "message_id": 3,
      "agent_id": 22,
      "delay": 0.71,
      "onscreen_delay": 0.62,
      "typing_delay": 0.09,
      "typing_duration": 7.475,
      "wpm": 60,
      "message": "ว่า ปัญหาเรื่องนี้ครับเกิดขึ้น"
    },
    {
      "message_id": 4,
      "agent_id": 14,
      "delay": 3.474,
      "onscreen_delay": 3.474,
      "typing_delay": 0,
      "typing_duration": 11.937,
      "wpm": 64,
      "message": "กับ TTRS มา... จริง ๆ ต้องบอกว่าตั้งแต่เปิดศูนย์เลย "
    },
    {
      "message_id": 5,
      "agent_id": 25,
      "delay": 7.937,
      "onscreen_delay": 7.078,
      "typing_delay": 0.859,
      "typing_duration": 5.809,
      "wpm": 46,
      "message": "แล้วเราก็ได้รับการ"
    },
    {
      "message_id": 6,
      "agent_id": 21,
      "delay": 3.935,
      "onscreen_delay": 3.856,
      "typing_delay": 0.079,
      "typing_duration": 5.943,
      "wpm": 83,
      "message": "แนะนำจากสมาชิกมาตลอดต่อเนื่องครับ "
    },
    {
      "message_id": 7,
      "agent_id": 22,
      "delay": 1.93,
      "onscreen_delay": 1.657,
      "typing_delay": 0.273,
      "typing_duration": 10.227,
      "wpm": 31,
      "message": "จนปีนี้เราเริ่มทำ VDO "
    },
    {
      "message_id": 8,
      "agent_id": 14,
      "delay": 6.226,
      "onscreen_delay": 6.226,
      "typing_delay": 0,
      "typing_duration": 12.017,
      "wpm": 64,
      "message": "แนะนำ TTRS ในมุมของหูดี ก่อนหน้านี้ครับ เราทำวิดีโอ"
    },
    {
      "message_id": 9,
      "agent_id": 25,
      "delay": 8.017,
      "onscreen_delay": 7.463,
      "typing_delay": 0.554,
      "typing_duration": 6.278,
      "wpm": 76,
      "message": "ประชาสัมพันธ์กับคนหูหนวก คนหูตึง "
    },
    {
      "message_id": 10,
      "agent_id": 21,
      "delay": 4.016,
      "onscreen_delay": 4.016,
      "typing_delay": 0,
      "typing_duration": 6.871,
      "wpm": 87,
      "message": "เรายังไม่เคยทำในมุมหูดี ตอนนี้เราเริ่มทำ"
    },
    {
      "message_id": 11,
      "agent_id": 22,
      "delay": 2.856,
      "onscreen_delay": 2.856,
      "typing_delay": 0,
      "typing_duration": 11.609,
      "wpm": 52,
      "message": "คลิปในแง่ของคนหูดีเพิ่มมากขึ้น อันนี้เรา"
    },
    {
      "message_id": 12,
      "agent_id": 14,
      "delay": 7.609,
      "onscreen_delay": 6.61,
      "typing_delay": 0.999,
      "typing_duration": 8.617,
      "wpm": 57,
      "message": "จะต้องเข้าใจกันอย่างไร อันนี้ครับ "
    },
    {
      "message_id": 13,
      "agent_id": 25,
      "delay": 4.616,
      "onscreen_delay": 4.467,
      "typing_delay": 0.149,
      "typing_duration": 7.93,
      "wpm": 59,
      "message": "เราทำตรงนี้มากขึ้น เราก็หวังว่า"
    },
    {
      "message_id": 14,
      "agent_id": 21,
      "delay": 3.929,
      "onscreen_delay": 3.702,
      "typing_delay": 0.227,
      "typing_duration": 6,
      "wpm": 88,
      "message": "นำเสนอในมุมมองของคนหูดีต่อบริการนี้ "
    },
    {
      "message_id": 15,
      "agent_id": 22,
      "delay": 1.999,
      "onscreen_delay": 1.999,
      "typing_delay": 0,
      "typing_duration": 8.983,
      "wpm": 72,
      "message": "จะทำให้คนหูดีเข้าใจ TTRS เข้าใจเพิ่มมากขึ้น"
    },
    {
      "message_id": 16,
      "agent_id": 14,
      "delay": 4.981,
      "onscreen_delay": 4.955,
      "typing_delay": 0.026,
      "typing_duration": 7.7,
      "wpm": 66,
      "message": "เราเปิดคลิปของคนหูหนวกให้คนหูดีฟัง "
    },
    {
      "message_id": 17,
      "agent_id": 25,
      "delay": 3.7,
      "onscreen_delay": 3.531,
      "typing_delay": 0.169,
      "typing_duration": 7.982,
      "wpm": 86,
      "message": "คนหูดีก็ไม่เข้าใจปัญหาครับ แต่ตอนนี้เราเอาใหม่ "
    },
    {
      "message_id": 18,
      "agent_id": 21,
      "delay": 3.981,
      "onscreen_delay": 3.864,
      "typing_delay": 0.117,
      "typing_duration": 9.387,
      "wpm": 72,
      "message": "เราเอาปัญหาที่เราเกิดขึ้น ว่าเวลาใช้กับคนหูดี"
    },
    {
      "message_id": 19,
      "agent_id": 22,
      "delay": 5.385,
      "onscreen_delay": 5.369,
      "typing_delay": 0.016,
      "typing_duration": 11.368,
      "wpm": 59,
      "message": "และเกิดปัญหาอะไร ไปให้คนหูดีดูว่าอันนี้เราใช้"
    },
    {
      "message_id": 20,
      "agent_id": 14,
      "delay": 7.364,
      "onscreen_delay": 7.025,
      "typing_delay": 0.339,
      "typing_duration": 8.572,
      "wpm": 79,
      "message": "และเราประสบปัญหากับคุณอย่างไร ให้เขาเข้าใจว่า"
    },
    {
      "message_id": 21,
      "agent_id": 25,
      "delay": 4.571,
      "onscreen_delay": 3.801,
      "typing_delay": 0.77,
      "typing_duration": 12.134,
      "wpm": 63,
      "message": "ไม่ควรจะเป็นอย่างนี้ เขาควรจะเข้าใจว่า TTRS คืออะไร "
    },
    {
      "message_id": 22,
      "agent_id": 21,
      "delay": 8.134,
      "onscreen_delay": 7.847,
      "typing_delay": 0.287,
      "typing_duration": 8.274,
      "wpm": 62,
      "message": "และรับสายเรา ตรงนี้ครับ เราเริ่มทำ "
    },
    {
      "message_id": 23,
      "agent_id": 22,
      "delay": 4.274,
      "onscreen_delay": 3.504,
      "typing_delay": 0.77,
      "typing_duration": 12.275,
      "wpm": 51,
      "message": "VDO มาให้เกิดการนำเสนอให้คนหูดีเพิ่มมากขึน"
    },
    {
      "message_id": 24,
      "agent_id": 14,
      "delay": 8.274,
      "onscreen_delay": 8.274,
      "typing_delay": 0,
      "typing_duration": 10.067,
      "wpm": 55,
      "message": "มากขึ้นนะครับ เราก็หวังว่าถ้าครั้งนี้"
    },
    {
      "message_id": 25,
      "agent_id": 25,
      "delay": 6.054,
      "onscreen_delay": 4.205,
      "typing_delay": 1.849,
      "typing_duration": 6.496,
      "wpm": 51,
      "message": "ไปเราจะให้คนหูดีเข้าใจ "
    },
    {
      "message_id": 26,
      "agent_id": 21,
      "delay": 2.496,
      "onscreen_delay": 1.445,
      "typing_delay": 1.051,
      "typing_duration": 6.149,
      "wpm": 93,
      "message": "TTRS ได้มากขึ้น เราคิดอย่างนั้น เดี๋ยว"
    },
    {
      "message_id": 27,
      "agent_id": 22,
      "delay": 2.147,
      "onscreen_delay": 2.147,
      "typing_delay": 0,
      "typing_duration": 11.083,
      "wpm": 61,
      "message": "ลองดูครับว่าจะได้ผลไหม แต่ว่าเบื้องต้นหลาย  ๆ"
    },
    {
      "message_id": 28,
      "agent_id": 14,
      "delay": 7.069,
      "onscreen_delay": 7.069,
      "typing_delay": 0,
      "typing_duration": 13.477,
      "wpm": 67,
      "message": "บอกว่าให้ กสทช. น่ะครับ ให้เอาคลิปพวกนี้ไปนำเสนอทางทีวีหน่อย "
    },
    {
      "message_id": 29,
      "agent_id": 25,
      "delay": 9.476,
      "onscreen_delay": 9.476,
      "typing_delay": 0,
      "typing_duration": 6.191,
      "wpm": 51,
      "message": "แต่จะเห็นว่าพักหลัง ๆ "
    },
    {
      "message_id": 30,
      "agent_id": 21,
      "delay": 5.476,
      "onscreen_delay": 4.201,
      "typing_delay": 1.275,
      "typing_duration": 6.651,
      "wpm": 72,
      "message": "TTRS เริ่มออกสื่อโทรทัศน์มากขึ้น "
    },
    {
      "message_id": 31,
      "agent_id": 22,
      "delay": 2.651,
      "onscreen_delay": 1.696,
      "typing_delay": 0.955,
      "typing_duration": 7.413,
      "wpm": 47,
      "message": "วันก่อนก็มีช่อง 3 มาออก"
    },
    {
      "message_id": 32,
      "agent_id": 14,
      "delay": 3.401,
      "onscreen_delay": 3.401,
      "typing_delay": 0,
      "typing_duration": 9.545,
      "wpm": 80,
      "message": "นะครับ ก็เริ่มมากขึ้นนะครับ หรือแม้แต่ Thai PBS เอง "
    },
    {
      "message_id": 33,
      "agent_id": 25,
      "delay": 5.545,
      "onscreen_delay": 4.784,
      "typing_delay": 0.761,
      "typing_duration": 10.267,
      "wpm": 42,
      "message": "ทางสมาคมเหมือนกับทำคลิปสั้น ๆ "
    },
    {
      "message_id": 34,
      "agent_id": 21,
      "delay": 6.265,
      "onscreen_delay": 5.726,
      "typing_delay": 0.539,
      "typing_duration": 5.806,
      "wpm": 101,
      "message": "นำเสนอ TTRS เหมือนกัน อันนี้จะเป็นปัญหา "
    },
    {
      "message_id": 35,
      "agent_id": 22,
      "delay": 2.264,
      "onscreen_delay": 1.818,
      "typing_delay": 0.446,
      "typing_duration": 6.997,
      "wpm": 66,
      "message": "ที่เราคิดว่าค่อย ๆ ทำความเข้าใจ"
    },
    {
      "message_id": 36,
      "agent_id": 14,
      "delay": 2.99,
      "onscreen_delay": 2.99,
      "typing_delay": 0,
      "typing_duration": 5.024,
      "wpm": 60,
      "message": "กับคนหูดีมากขึ้นครับ "
    },
    {
      "message_id": 37,
      "agent_id": 25,
      "delay": 4.625,
      "onscreen_delay": 0,
      "typing_delay": 4.625,
      "typing_duration": 4.625,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 38,
      "agent_id": 21,
      "delay": 15,
      "onscreen_delay": 0,
      "typing_delay": 15,
      "typing_duration": 15,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 39,
      "agent_id": 22,
      "delay": 10.999,
      "onscreen_delay": 7.061,
      "typing_delay": 3.938,
      "typing_duration": 7.843,
      "wpm": 10,
      "message": "อืม ๆ "
    },
    {
      "message_id": 40,
      "agent_id": 14,
      "delay": 6.997,
      "onscreen_delay": 5.275,
      "typing_delay": 1.722,
      "typing_duration": 5.186,
      "wpm": 12,
      "message": "ครับ "
    },
    {
      "message_id": 41,
      "agent_id": 25,
      "delay": 2.996,
      "onscreen_delay": 1.492,
      "typing_delay": 1.504,
      "typing_duration": 6.13,
      "wpm": 10,
      "message": "ครับ "
    },
    {
      "message_id": 42,
      "agent_id": 21,
      "delay": 2.129,
      "onscreen_delay": 2.099,
      "typing_delay": 0.03,
      "typing_duration": 5.096,
      "wpm": 68,
      "message": "สำหรับ Application ครับ "
    },
    {
      "message_id": 43,
      "agent_id": 22,
      "delay": 1.095,
      "onscreen_delay": 1.062,
      "typing_delay": 0.033,
      "typing_duration": 8.789,
      "wpm": 27,
      "message": "ที่สามารถส่ง SMS "
    },
    {
      "message_id": 44,
      "agent_id": 14,
      "delay": 4.789,
      "onscreen_delay": 4.788,
      "typing_delay": 0.001,
      "typing_duration": 12.336,
      "wpm": 67,
      "message": "ตัวส่งพิกัดกี่ครั้งก็ได้นี่ ตอนนี้มีใน Live Chat นะครับ "
    },
    {
      "message_id": 45,
      "agent_id": 25,
      "delay": 8.335,
      "onscreen_delay": 6.599,
      "typing_delay": 1.736,
      "typing_duration": 9.143,
      "wpm": 38,
      "message": "Live Chat ตัวนี้เวลาเรา"
    },
    {
      "message_id": 46,
      "agent_id": 21,
      "delay": 5.142,
      "onscreen_delay": 4.789,
      "typing_delay": 0.353,
      "typing_duration": 6.869,
      "wpm": 74,
      "message": "คุยสนทนาจะมีปุ่มที่บอกว่า ส่งพิกัด "
    },
    {
      "message_id": 47,
      "agent_id": 22,
      "delay": 2.869,
      "onscreen_delay": 2.538,
      "typing_delay": 0.331,
      "typing_duration": 13.57,
      "wpm": 46,
      "message": "เราสามารถกดส่งพิกัดในขณะที่เราสนทนาได้ด้วย"
    },
    {
      "message_id": 48,
      "agent_id": 14,
      "delay": 9.568,
      "onscreen_delay": 8.963,
      "typing_delay": 0.605,
      "typing_duration": 6.449,
      "wpm": 79,
      "message": "แนะนำนะครับ ว่าสำหรับคนหูตึงนะครับ "
    },
    {
      "message_id": 49,
      "agent_id": 25,
      "delay": 5.567,
      "onscreen_delay": 4.453,
      "typing_delay": 1.114,
      "typing_duration": 10.443,
      "wpm": 27,
      "message": "ที่ใช้ภาษามือไม่ได้ "
    },
    {
      "message_id": 50,
      "agent_id": 21,
      "delay": 6.442,
      "onscreen_delay": 6.284,
      "typing_delay": 0.158,
      "typing_duration": 5.032,
      "wpm": 98,
      "message": "และใช้ Live Chat จะได้ แต่ถ้าเป็น"
    },
    {
      "message_id": 51,
      "agent_id": 22,
      "delay": 2.438,
      "onscreen_delay": 2.438,
      "typing_delay": 0,
      "typing_duration": 11.819,
      "wpm": 55,
      "message": "กลุ่มหูตึงที่ใช้ภาษามือได้ จริง ๆ แล้ว TTRS "
    },
    {
      "message_id": 52,
      "agent_id": 14,
      "delay": 7.809,
      "onscreen_delay": 7.809,
      "typing_delay": 0,
      "typing_duration": 11.834,
      "wpm": 71,
      "message": "ที่เป็นตัวใหม่เลยนะครับ ไม่ใช่ตัวที่ใช้ปัจจุบันนี้นะครับ "
    },
    {
      "message_id": 53,
      "agent_id": 25,
      "delay": 7.833,
      "onscreen_delay": 7.241,
      "typing_delay": 0.592,
      "typing_duration": 5.573,
      "wpm": 75,
      "message": "รองรับการส่งพิกัดแล้ว เราคุย"
    },
    {
      "message_id": 54,
      "agent_id": 21,
      "delay": 3.831,
      "onscreen_delay": 3.406,
      "typing_delay": 0.425,
      "typing_duration": 6.886,
      "wpm": 100,
      "message": "ภาษามือไปอยากส่งพิกัด เรามีปุ่มให้ส่งพิกัดแล้ว"
    },
    {
      "message_id": 55,
      "agent_id": 22,
      "delay": 2.882,
      "onscreen_delay": 2.663,
      "typing_delay": 0.219,
      "typing_duration": 13.458,
      "wpm": 42,
      "message": "นะครับ ตัว TTRS ตัว VDO ตัวใหม่ ฉะนั้น"
    },
    {
      "message_id": 56,
      "agent_id": 14,
      "delay": 9.458,
      "onscreen_delay": 9.458,
      "typing_delay": 0,
      "typing_duration": 10.859,
      "wpm": 64,
      "message": "ตอนนี้ครับ คนที่เป็นคนที่ใช้ภาษามือได้นี่ TTRS "
    },
    {
      "message_id": 57,
      "agent_id": 25,
      "delay": 6.859,
      "onscreen_delay": 5.923,
      "typing_delay": 0.936,
      "typing_duration": 11.158,
      "wpm": 28,
      "message": "ตัวหใหม่กดส่งพิกัดได้"
    },
    {
      "message_id": 58,
      "agent_id": 21,
      "delay": 7.157,
      "onscreen_delay": 6.952,
      "typing_delay": 0.205,
      "typing_duration": 8.217,
      "wpm": 82,
      "message": "แต่ถ้าคนที่ไม่รู้ภาษามือแนะนำให้ใช้ Live Chat "
    },
    {
      "message_id": 59,
      "agent_id": 22,
      "delay": 4.217,
      "onscreen_delay": 3.876,
      "typing_delay": 0.341,
      "typing_duration": 8.641,
      "wpm": 80,
      "message": "อันนี้ก็ส่งพิกัดได้ครับ เป็น ๒ แอปที่แนะนำครับ"
    },
    {
      "message_id": 60,
      "agent_id": 14,
      "delay": 4.639,
      "onscreen_delay": 4.252,
      "typing_delay": 0.387,
      "typing_duration": 7.108,
      "wpm": 55,
      "message": "เป็น 2 แอปฯ ที่แนะนำนะครับ "
    },
    {
      "message_id": 61,
      "agent_id": 25,
      "delay": 5.355,
      "onscreen_delay": 0,
      "typing_delay": 5.355,
      "typing_duration": 5.355,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 62,
      "agent_id": 21,
      "delay": 4.994,
      "onscreen_delay": 0,
      "typing_delay": 4.994,
      "typing_duration": 4.994,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 63,
      "agent_id": 22,
      "delay": 7.942,
      "onscreen_delay": 0,
      "typing_delay": 7.942,
      "typing_duration": 15.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 64,
      "agent_id": 14,
      "delay": 10.998,
      "onscreen_delay": 6.834,
      "typing_delay": 4.164,
      "typing_duration": 4.164,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 65,
      "agent_id": 25,
      "delay": 6.995,
      "onscreen_delay": 2.241,
      "typing_delay": 4.754,
      "typing_duration": 4.754,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 66,
      "agent_id": 21,
      "delay": 15.003,
      "onscreen_delay": 0,
      "typing_delay": 15.003,
      "typing_duration": 15.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 67,
      "agent_id": 22,
      "delay": 11.001,
      "onscreen_delay": 10.014,
      "typing_delay": 0.987,
      "typing_duration": 15.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 68,
      "agent_id": 14,
      "delay": 11.002,
      "onscreen_delay": 7.008,
      "typing_delay": 3.994,
      "typing_duration": 3.994,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 69,
      "agent_id": 25,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 70,
      "agent_id": 21,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 71,
      "agent_id": 22,
      "delay": 15,
      "onscreen_delay": 0,
      "typing_delay": 15,
      "typing_duration": 15,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 72,
      "agent_id": 14,
      "delay": 10.998,
      "onscreen_delay": 7.493,
      "typing_delay": 3.505,
      "typing_duration": 5.094,
      "wpm": 12,
      "message": "ครับ "
    },
    {
      "message_id": 73,
      "agent_id": 25,
      "delay": 6.996,
      "onscreen_delay": 5.041,
      "typing_delay": 1.955,
      "typing_duration": 7.95,
      "wpm": 8,
      "message": "ครับ "
    },
    {
      "message_id": 74,
      "agent_id": 21,
      "delay": 3.95,
      "onscreen_delay": 2.963,
      "typing_delay": 0.987,
      "typing_duration": 10.371,
      "wpm": 62,
      "message": "ในกลุ่มโรงพยาบาล ต้องบอกว่า TTRS ได้รับคำชม"
    },
    {
      "message_id": 75,
      "agent_id": 22,
      "delay": 6.371,
      "onscreen_delay": 6.371,
      "typing_delay": 0,
      "typing_duration": 9.956,
      "wpm": 30,
      "message": "มาค่อนข้างบ่อยนะครับ "
    },
    {
      "message_id": 76,
      "agent_id": 14,
      "delay": 5.955,
      "onscreen_delay": 5.711,
      "typing_delay": 0.244,
      "typing_duration": 7.165,
      "wpm": 67,
      "message": "ในหน่วยราชการ ตำรวจ พยาบาลนะครับ "
    },
    {
      "message_id": 77,
      "agent_id": 25,
      "delay": 3.164,
      "onscreen_delay": 1.773,
      "typing_delay": 1.391,
      "typing_duration": 6.22,
      "wpm": 55,
      "message": "เรื่องของหน่วยงานภาครัฐ "
    },
    {
      "message_id": 78,
      "agent_id": 21,
      "delay": 2.22,
      "onscreen_delay": 1.34,
      "typing_delay": 0.88,
      "typing_duration": 5.797,
      "wpm": 91,
      "message": "อันนี้จะเป็นปัญหา สำหรับกลุ่มธนาคาร"
    },
    {
      "message_id": 79,
      "agent_id": 22,
      "delay": 1.795,
      "onscreen_delay": 1.795,
      "typing_delay": 0,
      "typing_duration": 9.385,
      "wpm": 69,
      "message": "ตอนนี้เรามีการนัดประชุมไปบ้างแล้วนะครับ ว่า"
    },
    {
      "message_id": 80,
      "agent_id": 14,
      "delay": 5.384,
      "onscreen_delay": 5.384,
      "typing_delay": 0,
      "typing_duration": 11.615,
      "wpm": 75,
      "message": "จะทำความร่วมมือกับ TTRS อย่างไรนะครับ ส่วนกลุ่มของแพทย์นี่ "
    },
    {
      "message_id": 81,
      "agent_id": 25,
      "delay": 7.614,
      "onscreen_delay": 7.118,
      "typing_delay": 0.496,
      "typing_duration": 6.353,
      "wpm": 54,
      "message": "เรามีการคุยกับทาง สปสช. "
    },
    {
      "message_id": 82,
      "agent_id": 21,
      "delay": 3.612,
      "onscreen_delay": 3.567,
      "typing_delay": 0.045,
      "typing_duration": 5.46,
      "wpm": 107,
      "message": "ที่ดูเรื่องของสิทธิประกันสุขภาพถ้วนหน้า"
    },
    {
      "message_id": 83,
      "agent_id": 22,
      "delay": 1.458,
      "onscreen_delay": 1.458,
      "typing_delay": 0,
      "typing_duration": 6.203,
      "wpm": 92,
      "message": "อยู่นะครับ ทำอย่างไรที่จะทำให้หน่วยงาน"
    },
    {
      "message_id": 84,
      "agent_id": 14,
      "delay": 2.201,
      "onscreen_delay": 1.744,
      "typing_delay": 0.457,
      "typing_duration": 10.385,
      "wpm": 72,
      "message": "ที่เกี่ยวข้องกับโรงพยาบาล หน่วยงานโรงพยาบาลน่ะครับ "
    },
    {
      "message_id": 85,
      "agent_id": 25,
      "delay": 6.385,
      "onscreen_delay": 5.857,
      "typing_delay": 0.528,
      "typing_duration": 8.946,
      "wpm": 57,
      "message": "สามารถใช้บริการ TTRS ได้ เบื้องต้น"
    },
    {
      "message_id": 86,
      "agent_id": 21,
      "delay": 4.937,
      "onscreen_delay": 4.905,
      "typing_delay": 0.032,
      "typing_duration": 5.678,
      "wpm": 103,
      "message": "ที่เราเกิดปัญหากับทางแพทย์ เนื่องจากว่า"
    },
    {
      "message_id": 87,
      "agent_id": 22,
      "delay": 1.678,
      "onscreen_delay": 1.678,
      "typing_delay": 0,
      "typing_duration": 10.054,
      "wpm": 58,
      "message": "แพทย์มีความกังวลว่าการใช้อุปกรณ์สื่อสาร"
    },
    {
      "message_id": 88,
      "agent_id": 14,
      "delay": 6.054,
      "onscreen_delay": 5.998,
      "typing_delay": 0.056,
      "typing_duration": 9.423,
      "wpm": 70,
      "message": "นะครับ ในห้องที่มีเครื่องมือแพทย์นี่ จะรบกวน"
    },
    {
      "message_id": 89,
      "agent_id": 25,
      "delay": 5.423,
      "onscreen_delay": 4.104,
      "typing_delay": 1.319,
      "typing_duration": 8.827,
      "wpm": 59,
      "message": "อุปกรณ์ทางการแพทย์ ตอนนี้อยู่ในช่วง"
    },
    {
      "message_id": 90,
      "agent_id": 21,
      "delay": 4.826,
      "onscreen_delay": 4.507,
      "typing_delay": 0.319,
      "typing_duration": 6.325,
      "wpm": 88,
      "message": "การพูดคุยสื่อสารกันอยู่ว่าจะทำอย่างไร "
    },
    {
      "message_id": 91,
      "agent_id": 22,
      "delay": 2.324,
      "onscreen_delay": 1.734,
      "typing_delay": 0.59,
      "typing_duration": 7.638,
      "wpm": 81,
      "message": "ถึงจะยอมให้ใช้ แต่ต้องบอกว่าไม่ได้เป็นกับ"
    },
    {
      "message_id": 92,
      "agent_id": 14,
      "delay": 3.637,
      "onscreen_delay": 3.281,
      "typing_delay": 0.356,
      "typing_duration": 12.653,
      "wpm": 71,
      "message": "แพทย์ทุกท่านนะครับ แพทย์บางท่านก็ไม่เป็นนะครับ คนหูหนวกบางคน"
    },
    {
      "message_id": 93,
      "agent_id": 25,
      "delay": 8.652,
      "onscreen_delay": 8.252,
      "typing_delay": 0.4,
      "typing_duration": 10.437,
      "wpm": 55,
      "message": "หยิบมือถือขึ้นมาจะคุยกับแพทย์ด้วย TTRS "
    },
    {
      "message_id": 94,
      "agent_id": 21,
      "delay": 6.436,
      "onscreen_delay": 6.233,
      "typing_delay": 0.203,
      "typing_duration": 8.712,
      "wpm": 48,
      "message": "ก็ยอมนะครับ แพทย์บางคนบอกว่า"
    },
    {
      "message_id": 95,
      "agent_id": 22,
      "delay": 4.71,
      "onscreen_delay": 4.71,
      "typing_delay": 0,
      "typing_duration": 10.183,
      "wpm": 31,
      "message": "เน็ตมือถือคนหูหนวกหมด"
    },
    {
      "message_id": 96,
      "agent_id": 14,
      "delay": 6.183,
      "onscreen_delay": 6.163,
      "typing_delay": 0.02,
      "typing_duration": 11.646,
      "wpm": 64,
      "message": "นะครับ อันนี้ก็แล้วแต่ความอนุเคราะห์ของแพทย์นะครับ "
    },
    {
      "message_id": 97,
      "agent_id": 25,
      "delay": 7.645,
      "onscreen_delay": 7.273,
      "typing_delay": 0.372,
      "typing_duration": 7.264,
      "wpm": 64,
      "message": "แต่เราเชื่อว่าอนาคต ถ้าหน่วยงาน"
    },
    {
      "message_id": 98,
      "agent_id": 21,
      "delay": 3.644,
      "onscreen_delay": 3.644,
      "typing_delay": 0,
      "typing_duration": 6.672,
      "wpm": 97,
      "message": "รู้จัก TTRS มากขึ้น เราอยากให้แต่ละหน่วยงาน"
    },
    {
      "message_id": 99,
      "agent_id": 22,
      "delay": 2.672,
      "onscreen_delay": 2.672,
      "typing_delay": 0,
      "typing_duration": 7.293,
      "wpm": 66,
      "message": "มีอุปกรณ์กับสาธารณะของอุปกรณ์ที่"
    },
    {
      "message_id": 100,
      "agent_id": 14,
      "delay": 3.292,
      "onscreen_delay": 3.292,
      "typing_delay": 0,
      "typing_duration": 12.334,
      "wpm": 64,
      "message": "รองรับการเชื่อมต่อกับ TTRS นะครับ เพราะบางครั้งหูหนวก"
    },
    {
      "message_id": 101,
      "agent_id": 25,
      "delay": 8.333,
      "onscreen_delay": 7.16,
      "typing_delay": 1.173,
      "typing_duration": 9.623,
      "wpm": 48,
      "message": "หรือว่าไม่มีอินเทอร์เน็ตที่ดี ๆ "
    },
    {
      "message_id": 102,
      "agent_id": 21,
      "delay": 5.61,
      "onscreen_delay": 5.077,
      "typing_delay": 0.533,
      "typing_duration": 10.55,
      "wpm": 85,
      "message": "ไปถึงโรงพยาบาล อย่างน้อยมีเครื่องกลางโรงพยาบาลเอามาให้เขาใช้ "
    },
    {
      "message_id": 103,
      "agent_id": 22,
      "delay": 6.55,
      "onscreen_delay": 6.42,
      "typing_delay": 0.13,
      "typing_duration": 9.808,
      "wpm": 69,
      "message": "นะครับ ซึ่งอันนี้ก็อยู่ในแผนของ TTRS แผนหนึ่ง"
    },
    {
      "message_id": 104,
      "agent_id": 14,
      "delay": 5.807,
      "onscreen_delay": 5.735,
      "typing_delay": 0.072,
      "typing_duration": 10.668,
      "wpm": 75,
      "message": "นะครับ ซึ่งเราจะมี 2 Service นะครับ ก็คือ Service ที่"
    },
    {
      "message_id": 105,
      "agent_id": 25,
      "delay": 6.667,
      "onscreen_delay": 6.217,
      "typing_delay": 0.45,
      "typing_duration": 8.334,
      "wpm": 56,
      "message": "เป็นการคุยภาษามือกับอีกอันหนึ่ง"
    },
    {
      "message_id": 106,
      "agent_id": 21,
      "delay": 4.329,
      "onscreen_delay": 3.931,
      "typing_delay": 0.398,
      "typing_duration": 5.959,
      "wpm": 70,
      "message": "ที่คนหูตึงไม่รู้จัก ไม่ชำนาญ"
    },
    {
      "message_id": 107,
      "agent_id": 22,
      "delay": 1.959,
      "onscreen_delay": 1.959,
      "typing_delay": 0,
      "typing_duration": 8.696,
      "wpm": 66,
      "message": "เรื่องการใช้ภาษามือ เราก็จะเป็นCaption  "
    },
    {
      "message_id": 108,
      "agent_id": 14,
      "delay": 4.695,
      "onscreen_delay": 4.606,
      "typing_delay": 0.089,
      "typing_duration": 10.202,
      "wpm": 53,
      "message": "นั่นก็หมายถึงว่าในอนาคตเราไปเจอแพทย์ "
    },
    {
      "message_id": 109,
      "agent_id": 25,
      "delay": 6.202,
      "onscreen_delay": 5.875,
      "typing_delay": 0.327,
      "typing_duration": 9.475,
      "wpm": 55,
      "message": "เราก็จะดึงล่ามมาให้ แต่ถ้าสมมุติว่า"
    },
    {
      "message_id": 110,
      "agent_id": 21,
      "delay": 5.474,
      "onscreen_delay": 5.06,
      "typing_delay": 0.414,
      "typing_duration": 6.052,
      "wpm": 97,
      "message": "ไม่สามารถใช้ภาษามือได้ ก็กดเป็น Caption "
    },
    {
      "message_id": 111,
      "agent_id": 22,
      "delay": 2.05,
      "onscreen_delay": 1.799,
      "typing_delay": 0.251,
      "typing_duration": 11.357,
      "wpm": 55,
      "message": "ก็จะใช้Caption  นะครับ อันนี้เป็น 2 บริการ"
    },
    {
      "message_id": 112,
      "agent_id": 14,
      "delay": 7.35,
      "onscreen_delay": 7.35,
      "typing_delay": 0,
      "typing_duration": 13.525,
      "wpm": 68,
      "message": "ที่เราจะเอาไปใช้ในโรงพยาบาลนะครับ เพื่อทำให้คนหูหนวก หูตึงนี่ "
    },
    {
      "message_id": 113,
      "agent_id": 25,
      "delay": 9.523,
      "onscreen_delay": 8.467,
      "typing_delay": 1.056,
      "typing_duration": 7.812,
      "wpm": 58,
      "message": "สามารถพูดคุยสื่อสารกับแพทย์ได้ "
    },
    {
      "message_id": 114,
      "agent_id": 21,
      "delay": 5.519,
      "onscreen_delay": 4.726,
      "typing_delay": 0.793,
      "typing_duration": 6.518,
      "wpm": 101,
      "message": "กำลังมีการคุยนำร่องกับ สปสช. อยู่ว่า เราอยาก"
    },
    {
      "message_id": 115,
      "agent_id": 22,
      "delay": 2.517,
      "onscreen_delay": 2.517,
      "typing_delay": 0,
      "typing_duration": 7.028,
      "wpm": 77,
      "message": "ให้เป็นบริการสาธารณะในกลุ่มโรงพยาบาล"
    },
    {
      "message_id": 116,
      "agent_id": 14,
      "delay": 3.027,
      "onscreen_delay": 2.875,
      "typing_delay": 0.152,
      "typing_duration": 11.468,
      "wpm": 71,
      "message": "ให้ สปสช. ช่วยกระจายข้อมูลตรงนี้ให้แต่ละโรงพยาบาลหน่อย "
    },
    {
      "message_id": 117,
      "agent_id": 25,
      "delay": 7.467,
      "onscreen_delay": 7.322,
      "typing_delay": 0.145,
      "typing_duration": 12.844,
      "wpm": 63,
      "message": "ว่า TTRS กำลังทำระบบบริการนี้อยู่เพื่อให้คนหูหนวกหูตึง"
    },
    {
      "message_id": 118,
      "agent_id": 21,
      "delay": 8.843,
      "onscreen_delay": 8.472,
      "typing_delay": 0.371,
      "typing_duration": 6.876,
      "wpm": 111,
      "message": "ที่เข้าโรงพยาบาลได้มีตัวนี้เป็นเครื่องมือ อันนี้คือ"
    },
    {
      "message_id": 119,
      "agent_id": 22,
      "delay": 4.83,
      "onscreen_delay": 4.762,
      "typing_delay": 0.068,
      "typing_duration": 14.22,
      "wpm": 44,
      "message": "แผนที่เรากำลังทำอยู่นะครับ รวมทั้งซอฟแวร์ส"
    },
    {
      "message_id": 120,
      "agent_id": 14,
      "delay": 10.216,
      "onscreen_delay": 10.216,
      "typing_delay": 0,
      "typing_duration": 4.09,
      "wpm": 59,
      "message": "สนับสนุนด้วยครับ "
    },
    {
      "message_id": 121,
      "agent_id": 25,
      "delay": 6.21,
      "onscreen_delay": 3.968,
      "typing_delay": 2.242,
      "typing_duration": 8.588,
      "wpm": 58,
      "message": "ไม่ทราบว่ามีท่านไหนอยากให้คำแนะนำ "
    },
    {
      "message_id": 122,
      "agent_id": 21,
      "delay": 4.586,
      "onscreen_delay": 4.001,
      "typing_delay": 0.585,
      "typing_duration": 6.537,
      "wpm": 34,
      "message": "หรือมีเรื่องไหน "
    },
    {
      "message_id": 123,
      "agent_id": 22,
      "delay": 2.537,
      "onscreen_delay": 1.93,
      "typing_delay": 0.607,
      "typing_duration": 4.408,
      "wpm": 37,
      "message": "ครับผม ครับ "
    },
    {
      "message_id": 124,
      "agent_id": 14,
      "delay": 4.13,
      "onscreen_delay": 0,
      "typing_delay": 4.13,
      "typing_duration": 4.13,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 125,
      "agent_id": 25,
      "delay": 4.154,
      "onscreen_delay": 0,
      "typing_delay": 4.154,
      "typing_duration": 4.154,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 126,
      "agent_id": 21,
      "delay": 15,
      "onscreen_delay": 0,
      "typing_delay": 15,
      "typing_duration": 15,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 127,
      "agent_id": 22,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 128,
      "agent_id": 14,
      "delay": 10.999,
      "onscreen_delay": 9.284,
      "typing_delay": 1.715,
      "typing_duration": 4.256,
      "wpm": 25,
      "message": "ได้ครับ "
    },
    {
      "message_id": 129,
      "agent_id": 25,
      "delay": 6.998,
      "onscreen_delay": 4.897,
      "typing_delay": 2.101,
      "typing_duration": 6.546,
      "wpm": 39,
      "message": "ใช่ถูกต้องครับ ก็"
    },
    {
      "message_id": 130,
      "agent_id": 21,
      "delay": 2.996,
      "onscreen_delay": 2.761,
      "typing_delay": 0.235,
      "typing_duration": 7.725,
      "wpm": 78,
      "message": "สามารถซื้อเครื่องและดาวน์โหลดโปรแกรมใหม่ "
    },
    {
      "message_id": 131,
      "agent_id": 22,
      "delay": 3.724,
      "onscreen_delay": 3.378,
      "typing_delay": 0.346,
      "typing_duration": 9.469,
      "wpm": 60,
      "message": "และ login ด้วย password เดิมได้เลยครับ"
    },
    {
      "message_id": 132,
      "agent_id": 14,
      "delay": 5.469,
      "onscreen_delay": 0.778,
      "typing_delay": 4.691,
      "typing_duration": 4.691,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 133,
      "agent_id": 25,
      "delay": 4.571,
      "onscreen_delay": 0,
      "typing_delay": 4.571,
      "typing_duration": 4.571,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 134,
      "agent_id": 21,
      "delay": 15.004,
      "onscreen_delay": 0,
      "typing_delay": 15.004,
      "typing_duration": 15.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 135,
      "agent_id": 22,
      "delay": 11.002,
      "onscreen_delay": 7.049,
      "typing_delay": 3.953,
      "typing_duration": 3.953,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 136,
      "agent_id": 14,
      "delay": 7,
      "onscreen_delay": 2.811,
      "typing_delay": 4.189,
      "typing_duration": 4.189,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 137,
      "agent_id": 25,
      "delay": 4.279,
      "onscreen_delay": 0,
      "typing_delay": 4.279,
      "typing_duration": 4.279,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 138,
      "agent_id": 21,
      "delay": 15.002,
      "onscreen_delay": 0,
      "typing_delay": 15.002,
      "typing_duration": 15.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 139,
      "agent_id": 22,
      "delay": 11,
      "onscreen_delay": 7.186,
      "typing_delay": 3.814,
      "typing_duration": 3.814,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 140,
      "agent_id": 14,
      "delay": 6.997,
      "onscreen_delay": 4.702,
      "typing_delay": 2.295,
      "typing_duration": 3.98,
      "wpm": 15,
      "message": "ครับ "
    },
    {
      "message_id": 141,
      "agent_id": 25,
      "delay": 4.797,
      "onscreen_delay": 0,
      "typing_delay": 4.797,
      "typing_duration": 4.797,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 142,
      "agent_id": 21,
      "delay": 15.011,
      "onscreen_delay": 0,
      "typing_delay": 15.011,
      "typing_duration": 15.011,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 143,
      "agent_id": 22,
      "delay": 11.01,
      "onscreen_delay": 6.927,
      "typing_delay": 4.083,
      "typing_duration": 4.083,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 144,
      "agent_id": 14,
      "delay": 7.006,
      "onscreen_delay": 5.642,
      "typing_delay": 1.364,
      "typing_duration": 8.365,
      "wpm": 54,
      "message": "ต้องบอกอย่างนี้นะครับ ก็คือว่า"
    },
    {
      "message_id": 145,
      "agent_id": 25,
      "delay": 4.36,
      "onscreen_delay": 3.486,
      "typing_delay": 0.874,
      "typing_duration": 13.544,
      "wpm": 30,
      "message": "ทางทั้ง Google แล้วก็ Apple "
    },
    {
      "message_id": 146,
      "agent_id": 21,
      "delay": 9.542,
      "onscreen_delay": 8.777,
      "typing_delay": 0.765,
      "typing_duration": 5.405,
      "wpm": 89,
      "message": "เขามีเรื่องของมาตรฐานความปลอดภัย"
    },
    {
      "message_id": 147,
      "agent_id": 22,
      "delay": 5.541,
      "onscreen_delay": 5.371,
      "typing_delay": 0.17,
      "typing_duration": 6.677,
      "wpm": 56,
      "message": "นะครับ ตัว version เก่า ๆ "
    },
    {
      "message_id": 148,
      "agent_id": 14,
      "delay": 2.676,
      "onscreen_delay": 2.405,
      "typing_delay": 0.271,
      "typing_duration": 9.538,
      "wpm": 55,
      "message": "ความปลอดภัยจะค่อนข้างต่ำ ดังนั้นนี่"
    },
    {
      "message_id": 149,
      "agent_id": 25,
      "delay": 5.538,
      "onscreen_delay": 4.991,
      "typing_delay": 0.547,
      "typing_duration": 11.925,
      "wpm": 40,
      "message": "เขาจะบังคับให้ผู้พัฒนา App พัฒนา"
    },
    {
      "message_id": 150,
      "agent_id": 21,
      "delay": 7.923,
      "onscreen_delay": 7.746,
      "typing_delay": 0.177,
      "typing_duration": 6.361,
      "wpm": 97,
      "message": "ในเวอร์ชันที่สูงขึ้น เพื่อไม่ให้เกิดปัญหา"
    },
    {
      "message_id": 151,
      "agent_id": 22,
      "delay": 3.922,
      "onscreen_delay": 3.922,
      "typing_delay": 0,
      "typing_duration": 10.864,
      "wpm": 51,
      "message": "เรื่องของความปลอดภัย ฉะนั้นต้องบอกว่า"
    },
    {
      "message_id": 152,
      "agent_id": 14,
      "delay": 6.863,
      "onscreen_delay": 6.862,
      "typing_delay": 0.001,
      "typing_duration": 13.641,
      "wpm": 47,
      "message": "ทุกแอปฯ น่ะครับ โดนบังคับให้พัฒนาในเวอร์ชัน"
    },
    {
      "message_id": 153,
      "agent_id": 25,
      "delay": 9.641,
      "onscreen_delay": 9.434,
      "typing_delay": 0.207,
      "typing_duration": 8.273,
      "wpm": 34,
      "message": "ที่มีความปลอดภัยสูง "
    },
    {
      "message_id": 154,
      "agent_id": 21,
      "delay": 5.639,
      "onscreen_delay": 4.637,
      "typing_delay": 1.002,
      "typing_duration": 6.484,
      "wpm": 53,
      "message": "ครับ และเขาบังคับอีกว่า"
    },
    {
      "message_id": 155,
      "agent_id": 22,
      "delay": 2.482,
      "onscreen_delay": 1.707,
      "typing_delay": 0.775,
      "typing_duration": 8.348,
      "wpm": 59,
      "message": "ถ้าไม่ทำ เขาก็จะปิดแอปตัวนี้ทันที "
    },
    {
      "message_id": 156,
      "agent_id": 14,
      "delay": 4.348,
      "onscreen_delay": 1.729,
      "typing_delay": 2.619,
      "typing_duration": 7.234,
      "wpm": 58,
      "message": "มันก็เลยเป็นที่มาน่ะครับ ว่า"
    },
    {
      "message_id": 157,
      "agent_id": 25,
      "delay": 3.233,
      "onscreen_delay": 2.965,
      "typing_delay": 0.268,
      "typing_duration": 7.788,
      "wpm": 71,
      "message": "ทำไม TTRS เองจะต้องทำอย่างน้อยขั้นต่ำ"
    },
    {
      "message_id": 158,
      "agent_id": 21,
      "delay": 3.785,
      "onscreen_delay": 2.914,
      "typing_delay": 0.871,
      "typing_duration": 6.63,
      "wpm": 70,
      "message": "อยู่นะครับ คือ เราพยายามจะพัฒนา"
    },
    {
      "message_id": 159,
      "agent_id": 22,
      "delay": 2.63,
      "onscreen_delay": 2.63,
      "typing_delay": 0,
      "typing_duration": 13.511,
      "wpm": 37,
      "message": "แอปให้รองรับ version ที่ต่ำที่สุด"
    },
    {
      "message_id": 160,
      "agent_id": 14,
      "delay": 9.509,
      "onscreen_delay": 9.509,
      "typing_delay": 0,
      "typing_duration": 11.093,
      "wpm": 70,
      "message": "เท่าที่จะต่ำได้นะครับ เท่าที่ Google กับ Apple กำหนด"
    },
    {
      "message_id": 161,
      "agent_id": 25,
      "delay": 7.092,
      "onscreen_delay": 6.432,
      "typing_delay": 0.66,
      "typing_duration": 5.734,
      "wpm": 76,
      "message": "ให้อยู่นะครับ แต่ถ้าสมมุติว่า"
    },
    {
      "message_id": 162,
      "agent_id": 21,
      "delay": 3.092,
      "onscreen_delay": 2.873,
      "typing_delay": 0.219,
      "typing_duration": 7.397,
      "wpm": 57,
      "message": "เขายื่นคำขาดมาว่า ถ้ายังอยู่"
    },
    {
      "message_id": 163,
      "agent_id": 22,
      "delay": 3.396,
      "onscreen_delay": 3.396,
      "typing_delay": 0,
      "typing_duration": 9.659,
      "wpm": 64,
      "message": "ใน version นี้ เขาจะบังคับให้เราเอาแอปออก"
    },
    {
      "message_id": 164,
      "agent_id": 14,
      "delay": 5.659,
      "onscreen_delay": 4.582,
      "typing_delay": 1.077,
      "typing_duration": 7.834,
      "wpm": 71,
      "message": "นะครับ ซึ่งก็แน่นอนว่ามันคงจะกระทบกับ"
    },
    {
      "message_id": 165,
      "agent_id": 25,
      "delay": 3.832,
      "onscreen_delay": 3.341,
      "typing_delay": 0.491,
      "typing_duration": 7.178,
      "wpm": 65,
      "message": "ผู้ใช้งานส่วนใหญ่ก็เลยเป็นที่มา"
    },
    {
      "message_id": 166,
      "agent_id": 21,
      "delay": 3.178,
      "onscreen_delay": 2.995,
      "typing_delay": 0.183,
      "typing_duration": 6.231,
      "wpm": 67,
      "message": "ว่าทำไมเมื่อมีการอัพเวอร์ชัน"
    },
    {
      "message_id": 167,
      "agent_id": 22,
      "delay": 2.23,
      "onscreen_delay": 2.018,
      "typing_delay": 0.212,
      "typing_duration": 8.608,
      "wpm": 45,
      "message": "ของตัว OS ไปแล้ว บางแอปถึง"
    },
    {
      "message_id": 168,
      "agent_id": 14,
      "delay": 4.608,
      "onscreen_delay": 4.608,
      "typing_delay": 0,
      "typing_duration": 14.505,
      "wpm": 53,
      "message": "ไม่สามารถรันบนเวอร์ชันใหม่ ๆ ได้ อันนี้คือที่มาครับ "
    },
    {
      "message_id": 169,
      "agent_id": 25,
      "delay": 10.495,
      "onscreen_delay": 8.474,
      "typing_delay": 2.021,
      "typing_duration": 5.192,
      "wpm": 58,
      "message": "การที่เราไม่ทำตามเขา "
    },
    {
      "message_id": 170,
      "agent_id": 21,
      "delay": 6.493,
      "onscreen_delay": 5.735,
      "typing_delay": 0.758,
      "typing_duration": 5.863,
      "wpm": 74,
      "message": "เขาจะบังคับให้เราออกจาก store "
    },
    {
      "message_id": 171,
      "agent_id": 22,
      "delay": 2.492,
      "onscreen_delay": 2.477,
      "typing_delay": 0.015,
      "typing_duration": 13.138,
      "wpm": 48,
      "message": "ซึ่งนั่นก็หมายความว่าก็จะไม่มีแอปให้บริการ"
    },
    {
      "message_id": 172,
      "agent_id": 14,
      "delay": 9.135,
      "onscreen_delay": 8.14,
      "typing_delay": 0.995,
      "typing_duration": 12.198,
      "wpm": 57,
      "message": "ครับ TTRS เอง ก็ต้องทำตาม Google กับ Apple น่ะ"
    },
    {
      "message_id": 173,
      "agent_id": 25,
      "delay": 8.196,
      "onscreen_delay": 6.424,
      "typing_delay": 1.772,
      "typing_duration": 11.024,
      "wpm": 27,
      "message": "ครับ ที่เป็นโมบายแอป"
    },
    {
      "message_id": 174,
      "agent_id": 21,
      "delay": 7.023,
      "onscreen_delay": 6.954,
      "typing_delay": 0.069,
      "typing_duration": 8.204,
      "wpm": 93,
      "message": "แต่ถ้าเป็นเว็บ Application อันนั้นไม่ได้มีปัญหาครับ "
    },
    {
      "message_id": 175,
      "agent_id": 22,
      "delay": 4.204,
      "onscreen_delay": 3.478,
      "typing_delay": 0.726,
      "typing_duration": 14.452,
      "wpm": 45,
      "message": "ถ้าเปิดบนเบราเซอร์ได้ก็ทำงานได้ แต่ไม่ใช่มี"
    },
    {
      "message_id": 176,
      "agent_id": 14,
      "delay": 10.45,
      "onscreen_delay": 9.531,
      "typing_delay": 0.919,
      "typing_duration": 14,
      "wpm": 48,
      "message": "TTRS ไม่ได้มีแอปฯ ทุกตัวที่รันบนเบราวเซอร์ได้ "
    },
    {
      "message_id": 177,
      "agent_id": 25,
      "delay": 9.999,
      "onscreen_delay": 9.066,
      "typing_delay": 0.933,
      "typing_duration": 10.323,
      "wpm": 44,
      "message": "ก็จะมีแค่Live Chat แค่ตัวเดียว"
    },
    {
      "message_id": 178,
      "agent_id": 21,
      "delay": 6.323,
      "onscreen_delay": 6.205,
      "typing_delay": 0.118,
      "typing_duration": 6.993,
      "wpm": 45,
      "message": "กับ VDO บนเว็บ แต่ว่า"
    },
    {
      "message_id": 179,
      "agent_id": 22,
      "delay": 2.991,
      "onscreen_delay": 2.991,
      "typing_delay": 0,
      "typing_duration": 13.271,
      "wpm": 54,
      "message": "เปิดบนเครื่อง PC เรายังอนุญาตให้เปิดบนตัว mobile "
    },
    {
      "message_id": 180,
      "agent_id": 14,
      "delay": 9.271,
      "onscreen_delay": 9.173,
      "typing_delay": 0.098,
      "typing_duration": 9.912,
      "wpm": 89,
      "message": "ก็จะมีแค่ 2 ตัวนี้เท่านั้นนะครับ อันนี้ก็เป็นข้อจำกัดนะครับ "
    },
    {
      "message_id": 181,
      "agent_id": 25,
      "delay": 5.911,
      "onscreen_delay": 4.01,
      "typing_delay": 1.901,
      "typing_duration": 7.71,
      "wpm": 70,
      "message": "ซึ่งจริง ๆ เราไม่อยากให้เกิดปัญหานี้ "
    },
    {
      "message_id": 182,
      "agent_id": 21,
      "delay": 3.709,
      "onscreen_delay": 3.517,
      "typing_delay": 0.192,
      "typing_duration": 7.013,
      "wpm": 75,
      "message": "อยากให้ App สามารถรันได้ทุกเวอร์ชัน "
    },
    {
      "message_id": 183,
      "agent_id": 22,
      "delay": 3.012,
      "onscreen_delay": 2.774,
      "typing_delay": 0.238,
      "typing_duration": 13.216,
      "wpm": 43,
      "message": "แต่ว่าเป็นข้อจำกัดของ Google กับ Apple "
    },
    {
      "message_id": 184,
      "agent_id": 14,
      "delay": 9.216,
      "onscreen_delay": 9.216,
      "typing_delay": 0,
      "typing_duration": 6.855,
      "wpm": 50,
      "message": "ที่บังคับว่าถ้าต่ำมาก ๆ "
    },
    {
      "message_id": 185,
      "agent_id": 25,
      "delay": 5.213,
      "onscreen_delay": 4.707,
      "typing_delay": 0.506,
      "typing_duration": 4.926,
      "wpm": 76,
      "message": "ความปลอดภัยไม่มี ไม่ควรจะ"
    },
    {
      "message_id": 186,
      "agent_id": 21,
      "delay": 1.211,
      "onscreen_delay": 1.082,
      "typing_delay": 0.129,
      "typing_duration": 4.51,
      "wpm": 76,
      "message": "ให้มีแอปนี้อยู่ใน store "
    },
    {
      "message_id": 187,
      "agent_id": 22,
      "delay": 3.503,
      "onscreen_delay": 0,
      "typing_delay": 3.503,
      "typing_duration": 4.616,
      "wpm": 13,
      "message": "ครับ"
    },
    {
      "message_id": 188,
      "agent_id": 14,
      "delay": 4.149,
      "onscreen_delay": 0,
      "typing_delay": 4.149,
      "typing_duration": 4.149,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 189,
      "agent_id": 25,
      "delay": 5.316,
      "onscreen_delay": 0,
      "typing_delay": 5.316,
      "typing_duration": 5.316,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 190,
      "agent_id": 21,
      "delay": 4.427,
      "onscreen_delay": 0,
      "typing_delay": 4.427,
      "typing_duration": 15,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 191,
      "agent_id": 22,
      "delay": 10.998,
      "onscreen_delay": 10.594,
      "typing_delay": 0.404,
      "typing_duration": 8.802,
      "wpm": 43,
      "message": "ใช่ครับ ถูกต้องตับ แต่ว่า"
    },
    {
      "message_id": 192,
      "agent_id": 14,
      "delay": 6.997,
      "onscreen_delay": 6.997,
      "typing_delay": 0,
      "typing_duration": 13.096,
      "wpm": 63,
      "message": "ที่ปัญหาตรงนี้ครับ มันเกิดจากว่าเราใช้ library ส่วนกลาง "
    },
    {
      "message_id": 193,
      "agent_id": 25,
      "delay": 9.09,
      "onscreen_delay": 7.705,
      "typing_delay": 1.385,
      "typing_duration": 8.252,
      "wpm": 53,
      "message": "เราใช้ไลเบอรี่ส่วนกลางของ OIS "
    },
    {
      "message_id": 194,
      "agent_id": 21,
      "delay": 5.09,
      "onscreen_delay": 4.514,
      "typing_delay": 0.576,
      "typing_duration": 8.69,
      "wpm": 90,
      "message": "ซึ่งการที่เราใช้ตรงนี้ นั่นหมายถึงว่า เวอร์ชันเก่า ๆ "
    },
    {
      "message_id": 195,
      "agent_id": 22,
      "delay": 4.689,
      "onscreen_delay": 3.058,
      "typing_delay": 1.631,
      "typing_duration": 11.489,
      "wpm": 47,
      "message": "version เก่า ๆ ก็จะไม่มี libery อยู่ "
    },
    {
      "message_id": 196,
      "agent_id": 14,
      "delay": 7.488,
      "onscreen_delay": 7.398,
      "typing_delay": 0.09,
      "typing_duration": 11.664,
      "wpm": 67,
      "message": "มันก็จะทำให้รันไม่ได้ อันนี้ก็เป็นอีกเหตุผลหนึ่งด้วย "
    },
    {
      "message_id": 197,
      "agent_id": 25,
      "delay": 7.664,
      "onscreen_delay": 7.003,
      "typing_delay": 0.661,
      "typing_duration": 4.756,
      "wpm": 44,
      "message": "ก็เลยอยากจะให้"
    },
    {
      "message_id": 198,
      "agent_id": 21,
      "delay": 3.663,
      "onscreen_delay": 3.663,
      "typing_delay": 0,
      "typing_duration": 5.774,
      "wpm": 114,
      "message": "เราอยากทำความเข้าใจ ว่าจริง ๆ แล้วไม่ได้เป็น"
    },
    {
      "message_id": 199,
      "agent_id": 22,
      "delay": 1.76,
      "onscreen_delay": 1.558,
      "typing_delay": 0.202,
      "typing_duration": 9.905,
      "wpm": 64,
      "message": "สิ่งที่ TTRS อยากให้เป็นแต่ว่าอันนี้อยู่ใน"
    },
    {
      "message_id": 200,
      "agent_id": 14,
      "delay": 5.905,
      "onscreen_delay": 5.134,
      "typing_delay": 0.771,
      "typing_duration": 9.928,
      "wpm": 26,
      "message": "เรื่องของคนที่... "
    },
    {
      "message_id": 201,
      "agent_id": 25,
      "delay": 5.928,
      "onscreen_delay": 4.869,
      "typing_delay": 1.059,
      "typing_duration": 8.602,
      "wpm": 31,
      "message": "แอนดรอยกับแอปเปิ้ล"
    },
    {
      "message_id": 202,
      "agent_id": 21,
      "delay": 4.601,
      "onscreen_delay": 1.829,
      "typing_delay": 2.772,
      "typing_duration": 6.439,
      "wpm": 44,
      "message": "ไม่ทราบว่ามีท่านไหน "
    },
    {
      "message_id": 203,
      "agent_id": 22,
      "delay": 2.437,
      "onscreen_delay": 1.901,
      "typing_delay": 0.536,
      "typing_duration": 11.982,
      "wpm": 55,
      "message": "อยากจะให้คำแนะนำเราเพิ่มเติมหรือไม่ครับ ครับ "
    },
    {
      "message_id": 204,
      "agent_id": 14,
      "delay": 7.982,
      "onscreen_delay": 3.809,
      "typing_delay": 4.173,
      "typing_duration": 4.173,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 205,
      "agent_id": 25,
      "delay": 4.118,
      "onscreen_delay": 0,
      "typing_delay": 4.118,
      "typing_duration": 4.118,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 206,
      "agent_id": 21,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 207,
      "agent_id": 22,
      "delay": 10.999,
      "onscreen_delay": 8.338,
      "typing_delay": 2.661,
      "typing_duration": 4.606,
      "wpm": 13,
      "message": "ครับ "
    },
    {
      "message_id": 208,
      "agent_id": 14,
      "delay": 6.998,
      "onscreen_delay": 2.876,
      "typing_delay": 4.122,
      "typing_duration": 4.122,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 209,
      "agent_id": 25,
      "delay": 4.575,
      "onscreen_delay": 0,
      "typing_delay": 4.575,
      "typing_duration": 4.575,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 210,
      "agent_id": 21,
      "delay": 2.479,
      "onscreen_delay": 0,
      "typing_delay": 2.479,
      "typing_duration": 5.869,
      "wpm": 15,
      "message": "โอ.เค. "
    },
    {
      "message_id": 211,
      "agent_id": 22,
      "delay": 1.867,
      "onscreen_delay": 1.748,
      "typing_delay": 0.119,
      "typing_duration": 6.427,
      "wpm": 30,
      "message": "ครับ จากปัญหา"
    },
    {
      "message_id": 212,
      "agent_id": 14,
      "delay": 2.425,
      "onscreen_delay": 2.176,
      "typing_delay": 0.249,
      "typing_duration": 10.526,
      "wpm": 76,
      "message": "เรื่องนี้ครับ เรื่องที่ไม่สามารถลงแอปฯ TTRS ได้นะครับ "
    },
    {
      "message_id": 213,
      "agent_id": 25,
      "delay": 6.526,
      "onscreen_delay": 5.343,
      "typing_delay": 1.183,
      "typing_duration": 9.915,
      "wpm": 30,
      "message": "จะมีเรื่องของหัวเว่ย"
    },
    {
      "message_id": 214,
      "agent_id": 21,
      "delay": 5.914,
      "onscreen_delay": 5.31,
      "typing_delay": 0.604,
      "typing_duration": 6.191,
      "wpm": 34,
      "message": "ถ้าจำได้นะครับ "
    },
    {
      "message_id": 215,
      "agent_id": 22,
      "delay": 2.19,
      "onscreen_delay": 2.097,
      "typing_delay": 0.093,
      "typing_duration": 9.807,
      "wpm": 31,
      "message": "อเมริกาไม่ให้ Google "
    },
    {
      "message_id": 216,
      "agent_id": 14,
      "delay": 5.806,
      "onscreen_delay": 5.592,
      "typing_delay": 0.214,
      "typing_duration": 9.281,
      "wpm": 58,
      "message": "นะครับ เปิดให้หัวเว่ยใช้ Google Play "
    },
    {
      "message_id": 217,
      "agent_id": 25,
      "delay": 5.28,
      "onscreen_delay": 3.225,
      "typing_delay": 2.055,
      "typing_duration": 7.695,
      "wpm": 51,
      "message": "นั่นก็หมายถึงว่าตัวหัวเว่ย"
    },
    {
      "message_id": 218,
      "agent_id": 21,
      "delay": 3.694,
      "onscreen_delay": 2.711,
      "typing_delay": 0.983,
      "typing_duration": 6.507,
      "wpm": 48,
      "message": "บางรุ่นนะครับ จะไม่มี"
    },
    {
      "message_id": 219,
      "agent_id": 22,
      "delay": 2.506,
      "onscreen_delay": 2.506,
      "typing_delay": 0,
      "typing_duration": 7.635,
      "wpm": 92,
      "message": "บริการของ Google อยู่ในเครื่อง นั่นก็หมายถึงว่า"
    },
    {
      "message_id": 220,
      "agent_id": 14,
      "delay": 3.633,
      "onscreen_delay": 3.165,
      "typing_delay": 0.468,
      "typing_duration": 11.263,
      "wpm": 73,
      "message": "พอเราซื้อหัวเว่ยที่ไม่ได้มี Google อยู่ในเครื่องน่ะครับ "
    },
    {
      "message_id": 221,
      "agent_id": 25,
      "delay": 7.262,
      "onscreen_delay": 6.632,
      "typing_delay": 0.63,
      "typing_duration": 9.681,
      "wpm": 68,
      "message": "แน่นอนว่า TTRS อยู่ใน Google play ของ Google "
    },
    {
      "message_id": 222,
      "agent_id": 21,
      "delay": 5.68,
      "onscreen_delay": 3.461,
      "typing_delay": 2.219,
      "typing_duration": 8.838,
      "wpm": 36,
      "message": "ทำให้คนที่ซื้อ Huawei "
    },
    {
      "message_id": 223,
      "agent_id": 22,
      "delay": 4.838,
      "onscreen_delay": 4.838,
      "typing_delay": 0,
      "typing_duration": 11.231,
      "wpm": 69,
      "message": "ในบางรุ่น ต้องบอกว่าในบางรุ่น ไม่สามารถโหลด TTRS ได้"
    },
    {
      "message_id": 224,
      "agent_id": 14,
      "delay": 7.23,
      "onscreen_delay": 6.526,
      "typing_delay": 0.704,
      "typing_duration": 8.117,
      "wpm": 72,
      "message": "เพราะว่าไม่มีช่องทางให้ดาวน์โหลด ตอนนี้"
    },
    {
      "message_id": 225,
      "agent_id": 25,
      "delay": 4.115,
      "onscreen_delay": 2.655,
      "typing_delay": 1.46,
      "typing_duration": 8.277,
      "wpm": 43,
      "message": "เครื่องที่จะเป็นปัญหากับ"
    },
    {
      "message_id": 226,
      "agent_id": 21,
      "delay": 4.273,
      "onscreen_delay": 4.202,
      "typing_delay": 0.071,
      "typing_duration": 9.19,
      "wpm": 55,
      "message": "การบริการ TTRS ก็คือเครื่อง Huawei "
    },
    {
      "message_id": 227,
      "agent_id": 22,
      "delay": 5.19,
      "onscreen_delay": 5.182,
      "typing_delay": 0.008,
      "typing_duration": 7.8,
      "wpm": 44,
      "message": "ที่ไม่ได้มี Google play "
    },
    {
      "message_id": 228,
      "agent_id": 14,
      "delay": 3.798,
      "onscreen_delay": 3.798,
      "typing_delay": 0,
      "typing_duration": 9.891,
      "wpm": 79,
      "message": "อาจจะซื้อหัวเว่ยนะครับ อันนี้เดานะครับ แต่ว่าถ้าเป็น"
    },
    {
      "message_id": 229,
      "agent_id": 25,
      "delay": 5.891,
      "onscreen_delay": 5.767,
      "typing_delay": 0.124,
      "typing_duration": 7.897,
      "wpm": 42,
      "message": "ของค่ายจีนที่เขาทำ เขา"
    },
    {
      "message_id": 230,
      "agent_id": 21,
      "delay": 3.895,
      "onscreen_delay": 3.745,
      "typing_delay": 0.15,
      "typing_duration": 7.403,
      "wpm": 122,
      "message": "ไม่ได้เอา Google play มาลง อันนั้นก็ดาวน์โหลดไม่ได้เหมือนกัน "
    },
    {
      "message_id": 231,
      "agent_id": 22,
      "delay": 3.402,
      "onscreen_delay": 2.967,
      "typing_delay": 0.435,
      "typing_duration": 12.971,
      "wpm": 45,
      "message": "เราเคยมี case คนที่ไปซื้อเครื่องจากพม่า "
    },
    {
      "message_id": 232,
      "agent_id": 14,
      "delay": 8.97,
      "onscreen_delay": 8.97,
      "typing_delay": 0,
      "typing_duration": 11.942,
      "wpm": 67,
      "message": "เป็น Android มาน่ะครับ ก็ไม่มี Google Play ก็ลงไม่ได้ "
    },
    {
      "message_id": 233,
      "agent_id": 25,
      "delay": 7.941,
      "onscreen_delay": 7.519,
      "typing_delay": 0.422,
      "typing_duration": 8.874,
      "wpm": 79,
      "message": "เพิ่งเจองานประชุมสัมมนาของ TTRS เอาเครื่องมาให้"
    },
    {
      "message_id": 234,
      "agent_id": 21,
      "delay": 4.874,
      "onscreen_delay": 4.429,
      "typing_delay": 0.445,
      "typing_duration": 7.44,
      "wpm": 83,
      "message": "บอกว่าซื้อเครื่องมาจากพม่า เดินเข้ามาเปิด "
    },
    {
      "message_id": 235,
      "agent_id": 22,
      "delay": 3.439,
      "onscreen_delay": 3.319,
      "typing_delay": 0.12,
      "typing_duration": 15,
      "wpm": 43,
      "message": "ทำไมลง TTRS ไม่ได้ เปิดไปดูไม่มี Googlo pla"
    },
    {
      "message_id": 236,
      "agent_id": 14,
      "delay": 10.999,
      "onscreen_delay": 10.999,
      "typing_delay": 0,
      "typing_duration": 10.365,
      "wpm": 72,
      "message": "ไม่มีที่ให้ดาวน์โหลดแอปฯ น่ะครับ ก็เลยเป็นปัญหาว่า"
    },
    {
      "message_id": 237,
      "agent_id": 25,
      "delay": 6.991,
      "onscreen_delay": 6.61,
      "typing_delay": 0.381,
      "typing_duration": 9.839,
      "wpm": 52,
      "message": "ไม่ได้ซื้อเครื่องที่มี Google play "
    },
    {
      "message_id": 238,
      "agent_id": 21,
      "delay": 5.839,
      "onscreen_delay": 4.444,
      "typing_delay": 1.395,
      "typing_duration": 8.317,
      "wpm": 74,
      "message": "จะไม่สามารถโหลดและติดตั้งแอป TTRS ได้ครับ "
    },
    {
      "message_id": 239,
      "agent_id": 22,
      "delay": 4.315,
      "onscreen_delay": 4.315,
      "typing_delay": 0,
      "typing_duration": 10.499,
      "wpm": 46,
      "message": "ตอนนี้เราบอกว่าเรารองรับแค่ 2 OS"
    },
    {
      "message_id": 240,
      "agent_id": 14,
      "delay": 6.497,
      "onscreen_delay": 6.497,
      "typing_delay": 0,
      "typing_duration": 14.513,
      "wpm": 65,
      "message": "ของ iPhone แล้วก็ Android แต่ต้องเป็น Android ที่มี Google Play "
    },
    {
      "message_id": 241,
      "agent_id": 25,
      "delay": 10.513,
      "onscreen_delay": 6.486,
      "typing_delay": 4.027,
      "typing_duration": 4.027,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 242,
      "agent_id": 21,
      "delay": 6.513,
      "onscreen_delay": 2.372,
      "typing_delay": 4.141,
      "typing_duration": 6.433,
      "wpm": 21,
      "message": "มีท่านไหน"
    },
    {
      "message_id": 243,
      "agent_id": 22,
      "delay": 2.512,
      "onscreen_delay": 2.479,
      "typing_delay": 0.033,
      "typing_duration": 7.064,
      "wpm": 42,
      "message": "เพิ่มเติมหรือไม่ครับ"
    },
    {
      "message_id": 244,
      "agent_id": 14,
      "delay": 4.086,
      "onscreen_delay": 0,
      "typing_delay": 4.086,
      "typing_duration": 4.086,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 245,
      "agent_id": 25,
      "delay": 7.876,
      "onscreen_delay": 0,
      "typing_delay": 7.876,
      "typing_duration": 7.876,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 246,
      "agent_id": 21,
      "delay": 15.01,
      "onscreen_delay": 0,
      "typing_delay": 15.01,
      "typing_duration": 15.01,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 247,
      "agent_id": 22,
      "delay": 11.01,
      "onscreen_delay": 6.586,
      "typing_delay": 4.424,
      "typing_duration": 11.686,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 248,
      "agent_id": 14,
      "delay": 7.683,
      "onscreen_delay": 7.405,
      "typing_delay": 0.278,
      "typing_duration": 7.433,
      "wpm": 63,
      "message": "ทำเป็นระยะหนึ่งครับ คือ เมื่อมี"
    },
    {
      "message_id": 249,
      "agent_id": 25,
      "delay": 3.681,
      "onscreen_delay": 3.44,
      "typing_delay": 0.241,
      "typing_duration": 9.443,
      "wpm": 44,
      "message": "คนหูหนวกแจ้งมาอย่างของซัมซุง "
    },
    {
      "message_id": 250,
      "agent_id": 21,
      "delay": 5.443,
      "onscreen_delay": 3.664,
      "typing_delay": 1.779,
      "typing_duration": 10.782,
      "wpm": 33,
      "message": "ซัมซุงบางรุ่นลง TTRS VDO "
    },
    {
      "message_id": 251,
      "agent_id": 22,
      "delay": 6.781,
      "onscreen_delay": 6.781,
      "typing_delay": 0,
      "typing_duration": 9.679,
      "wpm": 57,
      "message": "ก็ลง TTRS  VDO แล้วก็มีปัญหาเหมือนกัน"
    },
    {
      "message_id": 252,
      "agent_id": 14,
      "delay": 5.662,
      "onscreen_delay": 5.583,
      "typing_delay": 0.079,
      "typing_duration": 15.003,
      "wpm": 32,
      "message": "อย่างเช่น Samsung Note... นะครับ "
    },
    {
      "message_id": 253,
      "agent_id": 25,
      "delay": 11.001,
      "onscreen_delay": 9.366,
      "typing_delay": 1.635,
      "typing_duration": 9.059,
      "wpm": 31,
      "message": "ใช้ TTRS VDO ไม่ได้ "
    },
    {
      "message_id": 254,
      "agent_id": 21,
      "delay": 7,
      "onscreen_delay": 6.642,
      "typing_delay": 0.358,
      "typing_duration": 12.554,
      "wpm": 74,
      "message": "ก็มีนะครับ ก่อนหน้านี้จะมี OPPO แต่ตอนนี้ OPPO ไม่เป็นแล้วครับ "
    },
    {
      "message_id": 255,
      "agent_id": 22,
      "delay": 8.538,
      "onscreen_delay": 8.106,
      "typing_delay": 0.432,
      "typing_duration": 6.875,
      "wpm": 96,
      "message": "นะครับเราก็จะมีเหมือนกัน แต่อย่างที่ทราบครับ "
    },
    {
      "message_id": 256,
      "agent_id": 14,
      "delay": 4.537,
      "onscreen_delay": 4.204,
      "typing_delay": 0.333,
      "typing_duration": 10.648,
      "wpm": 58,
      "message": "TTRS น่ะครับ ไม่ได้ตามซื้อมือถือมาทุกรุ่น "
    },
    {
      "message_id": 257,
      "agent_id": 25,
      "delay": 6.645,
      "onscreen_delay": 5.751,
      "typing_delay": 0.894,
      "typing_duration": 9.022,
      "wpm": 52,
      "message": "คือเวลามือถือรุ่นใหม่ออกมา TTRS "
    },
    {
      "message_id": 258,
      "agent_id": 21,
      "delay": 5.015,
      "onscreen_delay": 4.01,
      "typing_delay": 1.005,
      "typing_duration": 6.455,
      "wpm": 93,
      "message": "มาทดสอบว่าเครื่องนี้ใช้ได้ ไม่ได้ ฉะนั้น "
    },
    {
      "message_id": 259,
      "agent_id": 22,
      "delay": 2.445,
      "onscreen_delay": 1.811,
      "typing_delay": 0.634,
      "typing_duration": 15.012,
      "wpm": 39,
      "message": "TTRS จะทราบก็ต่อเมื่อมีคนหูหนวกกับคนหูต"
    },
    {
      "message_id": 260,
      "agent_id": 14,
      "delay": 11.005,
      "onscreen_delay": 11.005,
      "typing_delay": 0,
      "typing_duration": 8.213,
      "wpm": 64,
      "message": "แจ้งมาว่าซื้อรุ่นนี้มาแล้วใช้ไม่ได้ "
    },
    {
      "message_id": 261,
      "agent_id": 25,
      "delay": 7.005,
      "onscreen_delay": 6.082,
      "typing_delay": 0.923,
      "typing_duration": 8.438,
      "wpm": 62,
      "message": "ทีนี้ประเด็นก็คือว่า ถ้ามีการแจ้งมา "
    },
    {
      "message_id": 262,
      "agent_id": 21,
      "delay": 4.438,
      "onscreen_delay": 4.277,
      "typing_delay": 0.161,
      "typing_duration": 6.853,
      "wpm": 98,
      "message": "เจ้าหน้าที่สมาชิกสัมพันธ์เขาจะทำหน้าที่รวบรวม "
    },
    {
      "message_id": 263,
      "agent_id": 22,
      "delay": 2.852,
      "onscreen_delay": 2.852,
      "typing_delay": 0,
      "typing_duration": 7.085,
      "wpm": 97,
      "message": "แล้วเขาก็จะเปิดออกมาว่า ณ ตอนนี้ที่เราาทราบว่า"
    },
    {
      "message_id": 264,
      "agent_id": 14,
      "delay": 3.084,
      "onscreen_delay": 3.061,
      "typing_delay": 0.023,
      "typing_duration": 8.469,
      "wpm": 80,
      "message": "รุ่นไหนแล้วใช้งานไม่ได้นี่ เราก็จะประกาศออกมา "
    },
    {
      "message_id": 265,
      "agent_id": 25,
      "delay": 4.468,
      "onscreen_delay": 4.191,
      "typing_delay": 0.277,
      "typing_duration": 7.732,
      "wpm": 56,
      "message": "แต่เราไม่สามารถประกาศได้ทันที "
    },
    {
      "message_id": 266,
      "agent_id": 21,
      "delay": 3.731,
      "onscreen_delay": 3.46,
      "typing_delay": 0.271,
      "typing_duration": 6.513,
      "wpm": 99,
      "message": "ว่ารุ่นนี้ออกมาแล้วใช้กับ TTRS ไม่ได้ เพราะ "
    },
    {
      "message_id": 267,
      "agent_id": 22,
      "delay": 2.511,
      "onscreen_delay": 2.064,
      "typing_delay": 0.447,
      "typing_duration": 10.681,
      "wpm": 59,
      "message": "TTRS เองไม่ได้ซื้อเครื่องทุกเครื่องมาทดสอบ "
    },
    {
      "message_id": 268,
      "agent_id": 14,
      "delay": 6.681,
      "onscreen_delay": 5.399,
      "typing_delay": 1.282,
      "typing_duration": 10.422,
      "wpm": 42,
      "message": "และเราก็ไม่คาดคิดนะครับ อย่าง "
    },
    {
      "message_id": 269,
      "agent_id": 25,
      "delay": 6.422,
      "onscreen_delay": 4.671,
      "typing_delay": 1.751,
      "typing_duration": 11.344,
      "wpm": 44,
      "message": "Note 10 plus ที่เป็นเครื่องที่แพง"
    },
    {
      "message_id": 270,
      "agent_id": 21,
      "delay": 7.343,
      "onscreen_delay": 7.333,
      "typing_delay": 0.01,
      "typing_duration": 6.101,
      "wpm": 79,
      "message": "ของซัมซุงในตระกูลเครื่องระดับสูง "
    },
    {
      "message_id": 271,
      "agent_id": 22,
      "delay": 3.343,
      "onscreen_delay": 2.904,
      "typing_delay": 0.439,
      "typing_duration": 13.729,
      "wpm": 22,
      "message": "ก็ยังใช้ TTRS ไม่ได้"
    },
    {
      "message_id": 272,
      "agent_id": 14,
      "delay": 9.72,
      "onscreen_delay": 9.72,
      "typing_delay": 0,
      "typing_duration": 12.484,
      "wpm": 62,
      "message": "เราไม่เคยคิดว่าเครื่องราคาแพง ๆ จะใช้บริการเราไม่ได้ "
    },
    {
      "message_id": 273,
      "agent_id": 25,
      "delay": 8.484,
      "onscreen_delay": 7.079,
      "typing_delay": 1.405,
      "typing_duration": 9.744,
      "wpm": 52,
      "message": "ซึ่งอันนี้เราก็ไม่แน่ใจว่าแต่ละที่"
    },
    {
      "message_id": 274,
      "agent_id": 21,
      "delay": 5.743,
      "onscreen_delay": 4.96,
      "typing_delay": 0.783,
      "typing_duration": 7.059,
      "wpm": 32,
      "message": "เขามีการปรับตัว "
    },
    {
      "message_id": 275,
      "agent_id": 22,
      "delay": 3.058,
      "onscreen_delay": 2.502,
      "typing_delay": 0.556,
      "typing_duration": 13.013,
      "wpm": 58,
      "message": "OS ส่วนกลางของเครื่องอย่างไรหรือเปล่า และเกิดปัญหา"
    },
    {
      "message_id": 276,
      "agent_id": 14,
      "delay": 9.012,
      "onscreen_delay": 8.362,
      "typing_delay": 0.65,
      "typing_duration": 10.634,
      "wpm": 78,
      "message": "แต่ว่ารุ่นที่ต่ำกว่านั้นน่ะ ได้หมดเลย ก็ยังมีความแปลกใจ "
    },
    {
      "message_id": 277,
      "agent_id": 25,
      "delay": 6.634,
      "onscreen_delay": 5.457,
      "typing_delay": 1.177,
      "typing_duration": 13.95,
      "wpm": 45,
      "message": "ส่วนใหญ่เราจะคิดว่าเครื่องถูกมักจะลงไม่ได้"
    },
    {
      "message_id": 278,
      "agent_id": 21,
      "delay": 9.948,
      "onscreen_delay": 9.129,
      "typing_delay": 0.819,
      "typing_duration": 5.987,
      "wpm": 113,
      "message": "แต่ไม่ใช่ครับ บางครั้งเครื่องแพงสุดก็ลงไม่ได้"
    },
    {
      "message_id": 279,
      "agent_id": 22,
      "delay": 5.947,
      "onscreen_delay": 5.924,
      "typing_delay": 0.023,
      "typing_duration": 12.198,
      "wpm": 79,
      "message": "เหมือนกัน แต่อันนี้เราไม่ทราบเหมือนกันว่าเกิดจากอะไร เราก็ได้แต่"
    },
    {
      "message_id": 280,
      "agent_id": 14,
      "delay": 8.197,
      "onscreen_delay": 7.844,
      "typing_delay": 0.353,
      "typing_duration": 9.109,
      "wpm": 49,
      "message": "ส่งข้อความไปแจ้งกับผู้ผลิตแอปฯ "
    },
    {
      "message_id": 281,
      "agent_id": 25,
      "delay": 5.108,
      "onscreen_delay": 4.721,
      "typing_delay": 0.387,
      "typing_duration": 8.232,
      "wpm": 49,
      "message": "นั้น ๆ ให้ว่าตอนนี้ App นี้"
    },
    {
      "message_id": 282,
      "agent_id": 21,
      "delay": 4.232,
      "onscreen_delay": 4.195,
      "typing_delay": 0.037,
      "typing_duration": 5.732,
      "wpm": 94,
      "message": "ลงบนเครื่องรุ่นนี้ไม่ได้ และเราจะรีบ"
    },
    {
      "message_id": 283,
      "agent_id": 22,
      "delay": 1.732,
      "onscreen_delay": 1.732,
      "typing_delay": 0,
      "typing_duration": 12.709,
      "wpm": 73,
      "message": "ประชาสัมพันธ์ให้คนหูหนวกทราบว่าอย่าเพิ่งไปซื้อเครื่องรุ่นนี้นะ"
    },
    {
      "message_id": 284,
      "agent_id": 14,
      "delay": 8.707,
      "onscreen_delay": 8.264,
      "typing_delay": 0.443,
      "typing_duration": 12.998,
      "wpm": 69,
      "message": "ถ้าใครจะซื้อเครื่องใหม่นะครับ เพราะว่าติดปัญหาของแอปฯ นะครับ "
    },
    {
      "message_id": 285,
      "agent_id": 25,
      "delay": 8.998,
      "onscreen_delay": 7.466,
      "typing_delay": 1.532,
      "typing_duration": 7.343,
      "wpm": 47,
      "message": "อันนี้ TTRS มีการรวบรวม"
    },
    {
      "message_id": 286,
      "agent_id": 21,
      "delay": 4.995,
      "onscreen_delay": 4.995,
      "typing_delay": 0,
      "typing_duration": 7.351,
      "wpm": 94,
      "message": "และแจ้งเป็นระยะครับ แต่อย่างที่บอก TTRS จะทราบ "
    },
    {
      "message_id": 287,
      "agent_id": 22,
      "delay": 3.351,
      "onscreen_delay": 2.583,
      "typing_delay": 0.768,
      "typing_duration": 13.117,
      "wpm": 43,
      "message": "ก็ต่อเมื่อมีคนหูหนวกแจ้งมา เรายังไม่มี"
    },
    {
      "message_id": 288,
      "agent_id": 14,
      "delay": 9.116,
      "onscreen_delay": 9.116,
      "typing_delay": 0,
      "typing_duration": 10.591,
      "wpm": 85,
      "message": "เชิงรุกขนาดที่มือถือออกไปปุ๊บเราซื้อ ไม่อย่างนั้นต้องส่งน้อง"
    },
    {
      "message_id": 289,
      "agent_id": 25,
      "delay": 6.589,
      "onscreen_delay": 5.529,
      "typing_delay": 1.06,
      "typing_duration": 7.119,
      "wpm": 42,
      "message": "เข้าช็อปมือถือแล้วไป"
    },
    {
      "message_id": 290,
      "agent_id": 21,
      "delay": 3.119,
      "onscreen_delay": 3.119,
      "typing_delay": 0,
      "typing_duration": 7.285,
      "wpm": 35,
      "message": "ไปยืนลงเล่นดูครับ "
    },
    {
      "message_id": 291,
      "agent_id": 22,
      "delay": 3.284,
      "onscreen_delay": 3.284,
      "typing_delay": 0,
      "typing_duration": 11.26,
      "wpm": 64,
      "message": "แต่ก็พยายามครับ เพราะว่าถ้ามีการซื้อและใช้ไม่ได้"
    },
    {
      "message_id": 292,
      "agent_id": 14,
      "delay": 7.26,
      "onscreen_delay": 7.26,
      "typing_delay": 0,
      "typing_duration": 12.348,
      "wpm": 80,
      "message": "เราเข้าใจเลยนะครับ ว่าเสียสตางค์ไปตั้งแพง แต่ใช้บริการ TTRS ไม่ได้ "
    },
    {
      "message_id": 293,
      "agent_id": 25,
      "delay": 8.346,
      "onscreen_delay": 7.921,
      "typing_delay": 0.425,
      "typing_duration": 4.258,
      "wpm": 81,
      "message": "อันนี้เราก็เห็นใจนะครับ "
    },
    {
      "message_id": 294,
      "agent_id": 21,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 295,
      "agent_id": 22,
      "delay": 11.001,
      "onscreen_delay": 7.088,
      "typing_delay": 3.913,
      "typing_duration": 3.913,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 296,
      "agent_id": 14,
      "delay": 6.998,
      "onscreen_delay": 2.865,
      "typing_delay": 4.133,
      "typing_duration": 4.133,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 297,
      "agent_id": 25,
      "delay": 6.071,
      "onscreen_delay": 0,
      "typing_delay": 6.071,
      "typing_duration": 6.071,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 298,
      "agent_id": 21,
      "delay": 3.072,
      "onscreen_delay": 0,
      "typing_delay": 3.072,
      "typing_duration": 6.403,
      "wpm": 5,
      "message": "ก็"
    },
    {
      "message_id": 299,
      "agent_id": 22,
      "delay": 2.4,
      "onscreen_delay": 2.4,
      "typing_delay": 0,
      "typing_duration": 15.001,
      "wpm": 44,
      "message": "จริง ๆ แล้วเราอยากให้ทุกคนเข้ากลุ่ม line ของ"
    },
    {
      "message_id": 300,
      "agent_id": 14,
      "delay": 11.001,
      "onscreen_delay": 9.846,
      "typing_delay": 1.155,
      "typing_duration": 7.551,
      "wpm": 64,
      "message": "ไม่แน่ใจว่าตอนนี้มีการเอาทุกท่าน"
    },
    {
      "message_id": 301,
      "agent_id": 25,
      "delay": 7,
      "onscreen_delay": 6.554,
      "typing_delay": 0.446,
      "typing_duration": 12.4,
      "wpm": 65,
      "message": "เข้าแล้วใช่ไหมครับ ตอนนี้เข้าใจว่าทุกท่านเข้ากลุ่มไลน์"
    },
    {
      "message_id": 302,
      "agent_id": 21,
      "delay": 8.399,
      "onscreen_delay": 7.897,
      "typing_delay": 0.502,
      "typing_duration": 10.004,
      "wpm": 66,
      "message": "ของ Caption แล้ว เนื่องจากว่าเรามีกลุ่ม LINE "
    },
    {
      "message_id": 303,
      "agent_id": 22,
      "delay": 6.004,
      "onscreen_delay": 4.998,
      "typing_delay": 1.006,
      "typing_duration": 11.341,
      "wpm": 42,
      "message": "เรามีกลุ่ม line ที่ทำหน้าที่ดูแล"
    },
    {
      "message_id": 304,
      "agent_id": 14,
      "delay": 7.339,
      "onscreen_delay": 7.339,
      "typing_delay": 0,
      "typing_duration": 10.363,
      "wpm": 84,
      "message": "คนที่ใช้ Caption โดยเฉพาะนะครับ แล้วก็จะมีเจ้าหน้าที่ TTRS "
    },
    {
      "message_id": 305,
      "agent_id": 25,
      "delay": 6.363,
      "onscreen_delay": 6.03,
      "typing_delay": 0.333,
      "typing_duration": 5.892,
      "wpm": 84,
      "message": "ตอบปัญหาให้นะครับ ฉะนั้นท่านที่ลง"
    },
    {
      "message_id": 306,
      "agent_id": 21,
      "delay": 2.362,
      "onscreen_delay": 2.219,
      "typing_delay": 0.143,
      "typing_duration": 6.809,
      "wpm": 84,
      "message": "เป็นสมาชิกกลุ่มแล้ว ถ้าเกิดปัญหาสามารถ"
    },
    {
      "message_id": 307,
      "agent_id": 22,
      "delay": 2.808,
      "onscreen_delay": 2.601,
      "typing_delay": 0.207,
      "typing_duration": 9.904,
      "wpm": 68,
      "message": "พิมพ์ข้อความเข้ามาแจ้งปัญหาให้ได้นะครับ เราจะ"
    },
    {
      "message_id": 308,
      "agent_id": 14,
      "delay": 5.902,
      "onscreen_delay": 5.902,
      "typing_delay": 0,
      "typing_duration": 10.333,
      "wpm": 84,
      "message": "ให้เจ้าหน้าที่เข้าไปช่วยดูนะครับ ถ้าเป็นปัญหาเรื่องระบบน่ะ "
    },
    {
      "message_id": 309,
      "agent_id": 25,
      "delay": 6.321,
      "onscreen_delay": 5.334,
      "typing_delay": 0.987,
      "typing_duration": 11.141,
      "wpm": 51,
      "message": "เราจะรีบแก้ไขให้ หรือถ้าท่านมีปัญหาเรา"
    },
    {
      "message_id": 310,
      "agent_id": 21,
      "delay": 7.14,
      "onscreen_delay": 7.034,
      "typing_delay": 0.106,
      "typing_duration": 5.585,
      "wpm": 110,
      "message": "จะมีเจ้าหน้าที่ TTRS เข้าไปช่วยตอบให้ครับ "
    },
    {
      "message_id": 311,
      "agent_id": 22,
      "delay": 3.865,
      "onscreen_delay": 0,
      "typing_delay": 3.865,
      "typing_duration": 3.865,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 312,
      "agent_id": 14,
      "delay": 4.182,
      "onscreen_delay": 0,
      "typing_delay": 4.182,
      "typing_duration": 4.182,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 313,
      "agent_id": 25,
      "delay": 4.396,
      "onscreen_delay": 0,
      "typing_delay": 4.396,
      "typing_duration": 8.471,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 314,
      "agent_id": 21,
      "delay": 4.47,
      "onscreen_delay": 2.466,
      "typing_delay": 2.004,
      "typing_duration": 6.669,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 315,
      "agent_id": 22,
      "delay": 3.808,
      "onscreen_delay": 0,
      "typing_delay": 3.808,
      "typing_duration": 3.808,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 316,
      "agent_id": 14,
      "delay": 0.773,
      "onscreen_delay": 0,
      "typing_delay": 0.773,
      "typing_duration": 5.055,
      "wpm": 30,
      "message": "อันตราย... "
    },
    {
      "message_id": 317,
      "agent_id": 25,
      "delay": 4.833,
      "onscreen_delay": 0,
      "typing_delay": 4.833,
      "typing_duration": 4.833,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 318,
      "agent_id": 21,
      "delay": 15,
      "onscreen_delay": 0,
      "typing_delay": 15,
      "typing_duration": 15,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 319,
      "agent_id": 22,
      "delay": 12.882,
      "onscreen_delay": 0,
      "typing_delay": 12.882,
      "typing_duration": 15.001,
      "wpm": 4,
      "message": "ตอบใ"
    },
    {
      "message_id": 320,
      "agent_id": 14,
      "delay": 10.997,
      "onscreen_delay": 6.959,
      "typing_delay": 4.038,
      "typing_duration": 4.038,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 321,
      "agent_id": 25,
      "delay": 6.995,
      "onscreen_delay": 3.134,
      "typing_delay": 3.861,
      "typing_duration": 3.861,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 322,
      "agent_id": 21,
      "delay": 2.993,
      "onscreen_delay": 2.008,
      "typing_delay": 0.985,
      "typing_duration": 6.147,
      "wpm": 24,
      "message": "ตอบใครครับ "
    },
    {
      "message_id": 323,
      "agent_id": 22,
      "delay": 2.146,
      "onscreen_delay": 1.971,
      "typing_delay": 0.175,
      "typing_duration": 11.562,
      "wpm": 53,
      "message": "หมายถึงว่าตอบคนขับ หรือว่าขอความช่วยเหลือ"
    },
    {
      "message_id": 324,
      "agent_id": 14,
      "delay": 7.562,
      "onscreen_delay": 7.562,
      "typing_delay": 0,
      "typing_duration": 5.256,
      "wpm": 51,
      "message": "หรือเปล่า อ๋อ ครับ "
    },
    {
      "message_id": 325,
      "agent_id": 25,
      "delay": 5.025,
      "onscreen_delay": 0,
      "typing_delay": 5.025,
      "typing_duration": 5.025,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 326,
      "agent_id": 21,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 327,
      "agent_id": 22,
      "delay": 11.001,
      "onscreen_delay": 10.262,
      "typing_delay": 0.739,
      "typing_duration": 4.111,
      "wpm": 40,
      "message": "โอ.เค. ครับ "
    },
    {
      "message_id": 328,
      "agent_id": 14,
      "delay": 12.788,
      "onscreen_delay": 0,
      "typing_delay": 12.788,
      "typing_duration": 12.788,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 329,
      "agent_id": 25,
      "delay": 8.787,
      "onscreen_delay": 3.06,
      "typing_delay": 5.727,
      "typing_duration": 5.727,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 330,
      "agent_id": 21,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 331,
      "agent_id": 22,
      "delay": 10.999,
      "onscreen_delay": 10.714,
      "typing_delay": 0.285,
      "typing_duration": 13.37,
      "wpm": 48,
      "message": "ครับ ตอนนี้แนะนำครับ เรามีเมนูลับ เรามีเมนู"
    },
    {
      "message_id": 332,
      "agent_id": 14,
      "delay": 9.368,
      "onscreen_delay": 8.437,
      "typing_delay": 0.931,
      "typing_duration": 5.822,
      "wpm": 57,
      "message": "ฉุกเฉินเรื่องตำรวจอยู่ "
    },
    {
      "message_id": 333,
      "agent_id": 25,
      "delay": 8.457,
      "onscreen_delay": 0,
      "typing_delay": 8.457,
      "typing_duration": 8.457,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 334,
      "agent_id": 21,
      "delay": 15,
      "onscreen_delay": 0,
      "typing_delay": 15,
      "typing_duration": 15,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 335,
      "agent_id": 22,
      "delay": 10.998,
      "onscreen_delay": 10.718,
      "typing_delay": 0.28,
      "typing_duration": 8.831,
      "wpm": 65,
      "message": "ถ้าอย่างนั้นอันนี้ต้องบอกก่อนนะครับว่า "
    },
    {
      "message_id": 336,
      "agent_id": 14,
      "delay": 6.996,
      "onscreen_delay": 5.929,
      "typing_delay": 1.067,
      "typing_duration": 7.595,
      "wpm": 63,
      "message": "TTRS น่ะครับ เป็นหน่วยงานที่ช่วย"
    },
    {
      "message_id": 337,
      "agent_id": 25,
      "delay": 3.594,
      "onscreen_delay": 3.358,
      "typing_delay": 0.236,
      "typing_duration": 9.029,
      "wpm": 76,
      "message": "ในการสื่อสาร เราไม่ใช่หน่วยงานในการรับแจ้งเหตุ"
    },
    {
      "message_id": 338,
      "agent_id": 21,
      "delay": 5.029,
      "onscreen_delay": 4.336,
      "typing_delay": 0.693,
      "typing_duration": 6.037,
      "wpm": 17,
      "message": "ฉุกเฉิน "
    },
    {
      "message_id": 339,
      "agent_id": 22,
      "delay": 2.035,
      "onscreen_delay": 2.035,
      "typing_delay": 0,
      "typing_duration": 9.545,
      "wpm": 49,
      "message": "ทีนี้ถ้าในต่างประเทศ ต้องบอกว่า"
    },
    {
      "message_id": 340,
      "agent_id": 14,
      "delay": 5.545,
      "onscreen_delay": 5.51,
      "typing_delay": 0.035,
      "typing_duration": 6.065,
      "wpm": 77,
      "message": "ในต่างประเทศน่ะครับ เขาจะทำระบบ"
    },
    {
      "message_id": 341,
      "agent_id": 25,
      "delay": 2.064,
      "onscreen_delay": 1.71,
      "typing_delay": 0.354,
      "typing_duration": 7.595,
      "wpm": 57,
      "message": "ที่มีการลงทะเบียนไว้ว่า คนที่"
    },
    {
      "message_id": 342,
      "agent_id": 21,
      "delay": 3.594,
      "onscreen_delay": 3.384,
      "typing_delay": 0.21,
      "typing_duration": 8.232,
      "wpm": 87,
      "message": "กดความช่วยเหลือเป็นคนพิการทางการได้ยิน และส่งตรง"
    },
    {
      "message_id": 343,
      "agent_id": 22,
      "delay": 4.232,
      "onscreen_delay": 4.232,
      "typing_delay": 0,
      "typing_duration": 12.921,
      "wpm": 24,
      "message": "ไปยังศูนย์รับแจ้งเหตุ"
    },
    {
      "message_id": 344,
      "agent_id": 14,
      "delay": 8.921,
      "onscreen_delay": 8.921,
      "typing_delay": 0,
      "typing_duration": 10.815,
      "wpm": 74,
      "message": "ในเรื่องนั้น ๆ เช่น ตำรวจน่ะครับ ซึ่งอันนี้คิดว่าต้อง"
    },
    {
      "message_id": 345,
      "agent_id": 25,
      "delay": 6.813,
      "onscreen_delay": 5.597,
      "typing_delay": 1.216,
      "typing_duration": 8.006,
      "wpm": 56,
      "message": "เป็นการคุยในระดับประเทศที่จะทำ "
    },
    {
      "message_id": 346,
      "agent_id": 21,
      "delay": 4.006,
      "onscreen_delay": 3.263,
      "typing_delay": 0.743,
      "typing_duration": 8.503,
      "wpm": 46,
      "message": "service ลักษณะนี้ขึ้นมาให้ "
    },
    {
      "message_id": 347,
      "agent_id": 22,
      "delay": 4.503,
      "onscreen_delay": 4.503,
      "typing_delay": 0,
      "typing_duration": 10.302,
      "wpm": 74,
      "message": "ซึ่งคิดว่าตรงนี้น่าจะเป็นประเด็นหนึ่งที่จะเชื่อมต่อ"
    },
    {
      "message_id": 348,
      "agent_id": 14,
      "delay": 6.301,
      "onscreen_delay": 6.301,
      "typing_delay": 0,
      "typing_duration": 13.652,
      "wpm": 69,
      "message": "กับ TTRS เช่น กดปุ่มนี้เข้าไปปุ๊บ เจ้าหน้าที่รู้ว่าเป็นคนหูหนวก "
    },
    {
      "message_id": 349,
      "agent_id": 25,
      "delay": 9.652,
      "onscreen_delay": 8.303,
      "typing_delay": 1.349,
      "typing_duration": 11.229,
      "wpm": 44,
      "message": "และเจ้าหน้าที่ก็โทร. ผ่านแอป TTRS "
    },
    {
      "message_id": 350,
      "agent_id": 21,
      "delay": 7.214,
      "onscreen_delay": 7.057,
      "typing_delay": 0.157,
      "typing_duration": 7.133,
      "wpm": 105,
      "message": "ความช่วยเหลือ น่าจะเป็นลักษณะนั้นมากกว่าครับ ก็คือ"
    },
    {
      "message_id": 351,
      "agent_id": 22,
      "delay": 3.214,
      "onscreen_delay": 3.214,
      "typing_delay": 0,
      "typing_duration": 9.277,
      "wpm": 61,
      "message": "เราทำการเชื่อมโยงให้ ท่านกดไปหาปลายทาง"
    },
    {
      "message_id": 352,
      "agent_id": 14,
      "delay": 5.271,
      "onscreen_delay": 4.83,
      "typing_delay": 0.441,
      "typing_duration": 11.015,
      "wpm": 76,
      "message": "ที่เป็นหน่วยงานเฉพาะ และหน่วยงานเฉพาะก็ติดต่อ TTRS มาคุย "
    },
    {
      "message_id": 353,
      "agent_id": 25,
      "delay": 7.015,
      "onscreen_delay": 6.361,
      "typing_delay": 0.654,
      "typing_duration": 10.104,
      "wpm": 64,
      "message": "น่าจะเป็นลักษณะรูปแบบนี้ ถ้ากดไปหา TTRS เอง "
    },
    {
      "message_id": 354,
      "agent_id": 21,
      "delay": 6.103,
      "onscreen_delay": 5.202,
      "typing_delay": 0.901,
      "typing_duration": 11.559,
      "wpm": 78,
      "message": "เพราะว่าถ้ากดไปหา TTRS  TTRS ก็ต้องกดไปหาหน่วยงานฉุกเฉินนั้น "
    },
    {
      "message_id": 355,
      "agent_id": 22,
      "delay": 7.558,
      "onscreen_delay": 7.558,
      "typing_delay": 0,
      "typing_duration": 12.527,
      "wpm": 67,
      "message": "เราคิดว่าอันนี้อาจจะต้องเปลี่ยนกระบวนการ แล้วก็จะต้องคุย"
    },
    {
      "message_id": 356,
      "agent_id": 14,
      "delay": 8.525,
      "onscreen_delay": 8.437,
      "typing_delay": 0.088,
      "typing_duration": 13.58,
      "wpm": 51,
      "message": "กับทั้ง 191 1669 หรือดับเพลิง ให้เกิดการบริการ"
    },
    {
      "message_id": 357,
      "agent_id": 25,
      "delay": 9.573,
      "onscreen_delay": 8.57,
      "typing_delay": 1.003,
      "typing_duration": 5.7,
      "wpm": 82,
      "message": "เกิดรูปแบบของการบริการลักษณะนี้ "
    },
    {
      "message_id": 358,
      "agent_id": 21,
      "delay": 5.566,
      "onscreen_delay": 5.28,
      "typing_delay": 0.286,
      "typing_duration": 7.687,
      "wpm": 98,
      "message": "น่าจะตอบโจทย์มากกว่า เพราะควรจะเป็น service ภาครัฐ "
    },
    {
      "message_id": 359,
      "agent_id": 22,
      "delay": 3.672,
      "onscreen_delay": 3.672,
      "typing_delay": 0,
      "typing_duration": 12.895,
      "wpm": 60,
      "message": "ที่รับเรื่องฉุกเฉินโดยเฉพาะ รับเรื่องจากท่านก่อนแล้ว"
    },
    {
      "message_id": 360,
      "agent_id": 14,
      "delay": 8.895,
      "onscreen_delay": 8.76,
      "typing_delay": 0.135,
      "typing_duration": 11.597,
      "wpm": 47,
      "message": "ค่อยดึง TTRS เข้ามาคุยสื่อสาร เหมือน"
    },
    {
      "message_id": 361,
      "agent_id": 25,
      "delay": 7.597,
      "onscreen_delay": 6.857,
      "typing_delay": 0.74,
      "typing_duration": 12.367,
      "wpm": 28,
      "message": "กดปุ๊บก็ดึง TTRS เข้ามา "
    },
    {
      "message_id": 362,
      "agent_id": 21,
      "delay": 8.365,
      "onscreen_delay": 7.52,
      "typing_delay": 0.845,
      "typing_duration": 8.605,
      "wpm": 56,
      "message": "น่าจะเป็นลักษณะนี้ น่าจะตอบโจทย์"
    },
    {
      "message_id": 363,
      "agent_id": 22,
      "delay": 4.605,
      "onscreen_delay": 4.369,
      "typing_delay": 0.236,
      "typing_duration": 9.148,
      "wpm": 62,
      "message": "การขอความช่วยเหลือฉุกเฉินได้ดีขึ้นครับ"
    },
    {
      "message_id": 364,
      "agent_id": 14,
      "delay": 5.145,
      "onscreen_delay": 1.073,
      "typing_delay": 4.072,
      "typing_duration": 4.072,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 365,
      "agent_id": 25,
      "delay": 8.944,
      "onscreen_delay": 0,
      "typing_delay": 8.944,
      "typing_duration": 8.944,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 366,
      "agent_id": 21,
      "delay": 15,
      "onscreen_delay": 0,
      "typing_delay": 15,
      "typing_duration": 15,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 367,
      "agent_id": 22,
      "delay": 11,
      "onscreen_delay": 10.682,
      "typing_delay": 0.318,
      "typing_duration": 11.653,
      "wpm": 57,
      "message": "ถ้าไม่อย่างนั้นเดี๋ยวเราจะพักเบรกกัน 15 นาที "
    },
    {
      "message_id": 368,
      "agent_id": 14,
      "delay": 7.65,
      "onscreen_delay": 7.65,
      "typing_delay": 0,
      "typing_duration": 9.666,
      "wpm": 84,
      "message": "และกลับมา และทำประเมินกันนะครับ เดี๋ยวขอพักกันก่อนครับ "
    },
    {
      "message_id": 369,
      "agent_id": 25,
      "delay": 5.664,
      "onscreen_delay": 4.484,
      "typing_delay": 1.18,
      "typing_duration": 4.361,
      "wpm": 34,
      "message": "ขอบคุณครับ"
    },
    {
      "message_id": 370,
      "agent_id": 21,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 371,
      "agent_id": 22,
      "delay": 15.003,
      "onscreen_delay": 0,
      "typing_delay": 15.003,
      "typing_duration": 15.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 372,
      "agent_id": 14,
      "delay": 15.004,
      "onscreen_delay": 0,
      "typing_delay": 15.004,
      "typing_duration": 15.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 373,
      "agent_id": 25,
      "delay": 15.002,
      "onscreen_delay": 0,
      "typing_delay": 15.002,
      "typing_duration": 15.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 374,
      "agent_id": 21,
      "delay": 15.003,
      "onscreen_delay": 0,
      "typing_delay": 15.003,
      "typing_duration": 15.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 375,
      "agent_id": 22,
      "delay": 11.001,
      "onscreen_delay": 7.019,
      "typing_delay": 3.982,
      "typing_duration": 3.982,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 376,
      "agent_id": 14,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 377,
      "agent_id": 25,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 378,
      "agent_id": 21,
      "delay": 15.003,
      "onscreen_delay": 0,
      "typing_delay": 15.003,
      "typing_duration": 15.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 379,
      "agent_id": 22,
      "delay": 15.003,
      "onscreen_delay": 0,
      "typing_delay": 15.003,
      "typing_duration": 15.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 380,
      "agent_id": 14,
      "delay": 15.002,
      "onscreen_delay": 0,
      "typing_delay": 15.002,
      "typing_duration": 15.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 381,
      "agent_id": 25,
      "delay": 15,
      "onscreen_delay": 0,
      "typing_delay": 15,
      "typing_duration": 15,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 382,
      "agent_id": 21,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 383,
      "agent_id": 22,
      "delay": 15.003,
      "onscreen_delay": 0,
      "typing_delay": 15.003,
      "typing_duration": 15.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 384,
      "agent_id": 14,
      "delay": 15.006,
      "onscreen_delay": 0,
      "typing_delay": 15.006,
      "typing_duration": 15.006,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 385,
      "agent_id": 25,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 386,
      "agent_id": 21,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 387,
      "agent_id": 22,
      "delay": 15.002,
      "onscreen_delay": 0,
      "typing_delay": 15.002,
      "typing_duration": 15.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 388,
      "agent_id": 14,
      "delay": 15.002,
      "onscreen_delay": 0,
      "typing_delay": 15.002,
      "typing_duration": 15.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 389,
      "agent_id": 25,
      "delay": 15.002,
      "onscreen_delay": 0,
      "typing_delay": 15.002,
      "typing_duration": 15.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 390,
      "agent_id": 21,
      "delay": 15.004,
      "onscreen_delay": 0,
      "typing_delay": 15.004,
      "typing_duration": 15.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 391,
      "agent_id": 22,
      "delay": 15.004,
      "onscreen_delay": 0,
      "typing_delay": 15.004,
      "typing_duration": 15.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 392,
      "agent_id": 14,
      "delay": 15.005,
      "onscreen_delay": 0,
      "typing_delay": 15.005,
      "typing_duration": 15.005,
      "wpm": 0,
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      "message": "ได้ค่ะ แต่เดี๋ยวก่อน"
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      "message": "ความพึงพอใจของงานอบรมครั้งนี้กันก่อน "
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      "message": "ทุกคนยังมีใบกำหนดการอยู่ใช่ไหมคะ "
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      "message": "ยังมีกันอยู่นะคะ "
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      "message": "พลิกไปที่หน้าที่ 2 ค่ะ ทุกคนจะเห็น "
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      "message": "QR code ให้ทุกคนสแกน "
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      "message": "นะคะ "
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      "message": "ตอนนี้สแกนกันได้เลยนะคะ "
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      "onscreen_delay": 5.49,
      "typing_delay": 1.507,
      "typing_duration": 9.66,
      "wpm": 59,
      "message": "ทุกคนคะ หลังจากที่ทำแบบประเมินกันเกือบ"
    },
    {
      "message_id": 837,
      "agent_id": 25,
      "delay": 5.66,
      "onscreen_delay": 4.974,
      "typing_delay": 0.686,
      "typing_duration": 5.533,
      "wpm": 81,
      "message": "ครบทุกคนแล้ว ต่อมาเราอยากจะให้"
    },
    {
      "message_id": 838,
      "agent_id": 21,
      "delay": 1.66,
      "onscreen_delay": 1.66,
      "typing_delay": 0,
      "typing_duration": 5.286,
      "wpm": 85,
      "message": "ทุก ๆ ท่านนะคะ แสดงความคิดเห็น "
    },
    {
      "message_id": 839,
      "agent_id": 22,
      "delay": 1.284,
      "onscreen_delay": 1.284,
      "typing_delay": 0,
      "typing_duration": 8.548,
      "wpm": 82,
      "message": "หรือให้ข้อเสนอแนะเกี่ยวกับงานอบรมในครั้งนี้ ว่า"
    },
    {
      "message_id": 840,
      "agent_id": 14,
      "delay": 4.548,
      "onscreen_delay": 4.307,
      "typing_delay": 0.241,
      "typing_duration": 7.995,
      "wpm": 69,
      "message": "คุณมีความคิดเห็นอย่างไรบ้างน่ะค่ะ และ"
    },
    {
      "message_id": 841,
      "agent_id": 25,
      "delay": 3.993,
      "onscreen_delay": 3.793,
      "typing_delay": 0.2,
      "typing_duration": 14.089,
      "wpm": 40,
      "message": "ในส่วนตัวที่ได้ลองใช้ แอปพลิเคชัน ทั้ง "
    },
    {
      "message_id": 842,
      "agent_id": 21,
      "delay": 10.087,
      "onscreen_delay": 9.65,
      "typing_delay": 0.437,
      "typing_duration": 6.528,
      "wpm": 69,
      "message": "และ TTRS Live Chat แล้ว อยากจะ"
    },
    {
      "message_id": 843,
      "agent_id": 22,
      "delay": 6.087,
      "onscreen_delay": 5.898,
      "typing_delay": 0.189,
      "typing_duration": 11.704,
      "wpm": 31,
      "message": "ให้มีการพัฒนาอย่างไรบ้าง "
    },
    {
      "message_id": 844,
      "agent_id": 14,
      "delay": 7.704,
      "onscreen_delay": 7.704,
      "typing_delay": 0,
      "typing_duration": 12.326,
      "wpm": 62,
      "message": "หรืออยากจะให้มีการใช้งานอย่างไรบ้าง หากมีข้อเสนอแนะ"
    },
    {
      "message_id": 845,
      "agent_id": 25,
      "delay": 8.324,
      "onscreen_delay": 7.267,
      "typing_delay": 1.057,
      "typing_duration": 5.58,
      "wpm": 59,
      "message": "บอกทางทีมงานได้เลยนะคะ "
    },
    {
      "message_id": 846,
      "agent_id": 21,
      "delay": 4.32,
      "onscreen_delay": 4.286,
      "typing_delay": 0.034,
      "typing_duration": 4.345,
      "wpm": 93,
      "message": "มีใครอยากเสนอเป็นคนแรกไหมคะ "
    },
    {
      "message_id": 847,
      "agent_id": 22,
      "delay": 10.731,
      "onscreen_delay": 0,
      "typing_delay": 10.731,
      "typing_duration": 15.001,
      "wpm": 24,
      "message": "ทุกคนไม่ต้องแย่งกันนนะคะ"
    },
    {
      "message_id": 848,
      "agent_id": 14,
      "delay": 10.999,
      "onscreen_delay": 5.817,
      "typing_delay": 5.182,
      "typing_duration": 5.182,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 849,
      "agent_id": 25,
      "delay": 6.997,
      "onscreen_delay": 2.897,
      "typing_delay": 4.1,
      "typing_duration": 7.563,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 850,
      "agent_id": 21,
      "delay": 3.561,
      "onscreen_delay": 2.503,
      "typing_delay": 1.058,
      "typing_duration": 5.091,
      "wpm": 109,
      "message": "ทุกคนไม่ต้องแย่งกันนะคะ ไม่เป็นไรนะคะ "
    },
    {
      "message_id": 851,
      "agent_id": 22,
      "delay": 1.323,
      "onscreen_delay": 0,
      "typing_delay": 1.323,
      "typing_duration": 6.522,
      "wpm": 23,
      "message": "โอ.เค. ค่ะ"
    },
    {
      "message_id": 852,
      "agent_id": 14,
      "delay": 2.521,
      "onscreen_delay": 2.32,
      "typing_delay": 0.201,
      "typing_duration": 8.959,
      "wpm": 52,
      "message": "เป็น... เดี๋ยวทุกคนจะได้พูดนะคะ "
    },
    {
      "message_id": 853,
      "agent_id": 25,
      "delay": 4.958,
      "onscreen_delay": 3.922,
      "typing_delay": 1.036,
      "typing_duration": 6.919,
      "wpm": 76,
      "message": "ได้เสนอแนะ ได้แสดงความคิดเห็นแน่นอน"
    },
    {
      "message_id": 854,
      "agent_id": 21,
      "delay": 2.918,
      "onscreen_delay": 2.878,
      "typing_delay": 0.04,
      "typing_duration": 6.055,
      "wpm": 87,
      "message": "เดี๋ยวจะเริ่มจากคุณแม็กซ์ก่อนเลยค่ะ "
    },
    {
      "message_id": 855,
      "agent_id": 22,
      "delay": 3.997,
      "onscreen_delay": 0,
      "typing_delay": 3.997,
      "typing_duration": 3.997,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 856,
      "agent_id": 14,
      "delay": 5.832,
      "onscreen_delay": 0,
      "typing_delay": 5.832,
      "typing_duration": 11.098,
      "wpm": 30,
      "message": "เข้าร่วมอบรมครับ ก็คือ"
    },
    {
      "message_id": 857,
      "agent_id": 25,
      "delay": 7.098,
      "onscreen_delay": 4.862,
      "typing_delay": 2.236,
      "typing_duration": 7.807,
      "wpm": 23,
      "message": "เข้าร่วมอบรม "
    },
    {
      "message_id": 858,
      "agent_id": 21,
      "delay": 3.806,
      "onscreen_delay": 3.345,
      "typing_delay": 0.461,
      "typing_duration": 9.429,
      "wpm": 91,
      "message": "เรียนรู้ของคนหูตึง ซึ่งผมหูตึงเหมือนกัน แต่ผมชินกับการใช้"
    },
    {
      "message_id": 859,
      "agent_id": 22,
      "delay": 5.428,
      "onscreen_delay": 5.428,
      "typing_delay": 0,
      "typing_duration": 6.848,
      "wpm": 70,
      "message": "ภาษามือครับ แล้วก็ผมก็พูดได้ครับ"
    },
    {
      "message_id": 860,
      "agent_id": 14,
      "delay": 2.838,
      "onscreen_delay": 2.838,
      "typing_delay": 0,
      "typing_duration": 9.15,
      "wpm": 90,
      "message": "แต่ว่าผมไม่ชินกับการพูดน่ะครับ ผมพูดน้อยแล้วน่ะครับ คือ "
    },
    {
      "message_id": 861,
      "agent_id": 25,
      "delay": 5.15,
      "onscreen_delay": 4.489,
      "typing_delay": 0.661,
      "typing_duration": 10.54,
      "wpm": 85,
      "message": "ถ้าตอนนี้เพื่อน ๆ ยังไม่ได้ใช้ ถ้ามีปัญหาอะไรอาจจะยังไม่ทราบ "
    },
    {
      "message_id": 862,
      "agent_id": 21,
      "delay": 6.539,
      "onscreen_delay": 5.61,
      "typing_delay": 0.929,
      "typing_duration": 6.213,
      "wpm": 75,
      "message": "ไม่เป็นไรครับ อาจจะไปลองใช้ก่อน "
    },
    {
      "message_id": 863,
      "agent_id": 22,
      "delay": 2.539,
      "onscreen_delay": 2.539,
      "typing_delay": 0,
      "typing_duration": 11.829,
      "wpm": 48,
      "message": "ถ้าเจอปัญหาอะไรก็ส่งมาทาง TTRS ได้ครับ "
    },
    {
      "message_id": 864,
      "agent_id": 14,
      "delay": 7.829,
      "onscreen_delay": 7.829,
      "typing_delay": 0,
      "typing_duration": 14.171,
      "wpm": 69,
      "message": "มาแจ้งปัญหากับผมได้ ผมจะช่วยแจ้งปัญหากับ ดร.โป้ง ให้ช่วยแก้ไขครับ "
    },
    {
      "message_id": 865,
      "agent_id": 25,
      "delay": 10.17,
      "onscreen_delay": 6.047,
      "typing_delay": 4.123,
      "typing_duration": 4.123,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 866,
      "agent_id": 21,
      "delay": 6.168,
      "onscreen_delay": 3.091,
      "typing_delay": 3.077,
      "typing_duration": 6.578,
      "wpm": 21,
      "message": "สวัสดีค่ะ "
    },
    {
      "message_id": 867,
      "agent_id": 22,
      "delay": 2.578,
      "onscreen_delay": 1.835,
      "typing_delay": 0.743,
      "typing_duration": 15,
      "wpm": 34,
      "message": "ค่ะ ก็คือเริ่มที่มาเข้าอบรม จริง ๆ "
    },
    {
      "message_id": 868,
      "agent_id": 14,
      "delay": 11,
      "onscreen_delay": 10.971,
      "typing_delay": 0.029,
      "typing_duration": 10.71,
      "wpm": 62,
      "message": "เป็นคนพูดได้ แล้วก็สามารถสื่อสารกับคนหูดีได้ "
    },
    {
      "message_id": 869,
      "agent_id": 25,
      "delay": 6.999,
      "onscreen_delay": 6.907,
      "typing_delay": 0.092,
      "typing_duration": 7.331,
      "wpm": 90,
      "message": "ไม่มีปัญหาอะไร พอมาอบรมวันนี้ยังไม่เคยใช้เลย "
    },
    {
      "message_id": 870,
      "agent_id": 21,
      "delay": 3.33,
      "onscreen_delay": 2.687,
      "typing_delay": 0.643,
      "typing_duration": 7.473,
      "wpm": 86,
      "message": "ก็เลยได้เรียนรู้และเข้าใจ ยินดีที่ได้มาร่วม "
    },
    {
      "message_id": 871,
      "agent_id": 22,
      "delay": 3.472,
      "onscreen_delay": 3.257,
      "typing_delay": 0.215,
      "typing_duration": 5.166,
      "wpm": 78,
      "message": "ยินดีที่ได้มาร่วม ขอบคุณค่ะ"
    },
    {
      "message_id": 872,
      "agent_id": 14,
      "delay": 4.115,
      "onscreen_delay": 0,
      "typing_delay": 4.115,
      "typing_duration": 4.115,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 873,
      "agent_id": 25,
      "delay": 0.818,
      "onscreen_delay": 0,
      "typing_delay": 0.818,
      "typing_duration": 5.034,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 874,
      "agent_id": 21,
      "delay": 1.032,
      "onscreen_delay": 0.394,
      "typing_delay": 0.638,
      "typing_duration": 5.074,
      "wpm": 62,
      "message": "ก็คือรู้สึกว่ามีปัญหา "
    },
    {
      "message_id": 875,
      "agent_id": 22,
      "delay": 4.347,
      "onscreen_delay": 0,
      "typing_delay": 4.347,
      "typing_duration": 4.347,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 876,
      "agent_id": 14,
      "delay": 3.988,
      "onscreen_delay": 0,
      "typing_delay": 3.988,
      "typing_duration": 3.988,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 877,
      "agent_id": 25,
      "delay": 0.866,
      "onscreen_delay": 0,
      "typing_delay": 0.866,
      "typing_duration": 12.298,
      "wpm": 62,
      "message": "คือเหมือนว่าถ้ามีปัญหาอะไรจะพยายามแก้ไขและพัฒนาตลอด"
    },
    {
      "message_id": 878,
      "agent_id": 21,
      "delay": 8.293,
      "onscreen_delay": 6.227,
      "typing_delay": 2.066,
      "typing_duration": 8.103,
      "wpm": 57,
      "message": "เพราะว่าคนหูตึงลำบากอย่างนี้ค่ะ "
    },
    {
      "message_id": 879,
      "agent_id": 22,
      "delay": 4.292,
      "onscreen_delay": 0.423,
      "typing_delay": 3.869,
      "typing_duration": 3.869,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 880,
      "agent_id": 14,
      "delay": 4.108,
      "onscreen_delay": 0,
      "typing_delay": 4.108,
      "typing_duration": 4.108,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 881,
      "agent_id": 25,
      "delay": 5.012,
      "onscreen_delay": 0,
      "typing_delay": 5.012,
      "typing_duration": 5.012,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 882,
      "agent_id": 21,
      "delay": 2.185,
      "onscreen_delay": 0,
      "typing_delay": 2.185,
      "typing_duration": 6.372,
      "wpm": 71,
      "message": "ตอนแรกผมยังไม่เคยมาอบรมเลยครับ "
    },
    {
      "message_id": 883,
      "agent_id": 22,
      "delay": 2.369,
      "onscreen_delay": 2.11,
      "typing_delay": 0.259,
      "typing_duration": 13.168,
      "wpm": 43,
      "message": "แล้วก็พอดีแม็กแนะนำเชิญผมมาอบรมครับ ผม"
    },
    {
      "message_id": 884,
      "agent_id": 14,
      "delay": 9.167,
      "onscreen_delay": 9.167,
      "typing_delay": 0,
      "typing_duration": 11.197,
      "wpm": 64,
      "message": "ลองมาครับ แล้วก็พอลองก็ โอ.เค. ครับ ผมก็สนใจครับ "
    },
    {
      "message_id": 885,
      "agent_id": 25,
      "delay": 7.193,
      "onscreen_delay": 5.916,
      "typing_delay": 1.277,
      "typing_duration": 7.723,
      "wpm": 10,
      "message": "ก็คือ"
    },
    {
      "message_id": 886,
      "agent_id": 21,
      "delay": 3.723,
      "onscreen_delay": 3.243,
      "typing_delay": 0.48,
      "typing_duration": 6.65,
      "wpm": 74,
      "message": "ผมสนใจที่จะใช้บริการผ่านกล้องครับ "
    },
    {
      "message_id": 887,
      "agent_id": 22,
      "delay": 2.65,
      "onscreen_delay": 2.401,
      "typing_delay": 0.249,
      "typing_duration": 8.515,
      "wpm": 37,
      "message": "แบบ VDO ขอบคุณมากครับ"
    },
    {
      "message_id": 888,
      "agent_id": 14,
      "delay": 5.801,
      "onscreen_delay": 0,
      "typing_delay": 5.801,
      "typing_duration": 5.801,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 889,
      "agent_id": 25,
      "delay": 5.718,
      "onscreen_delay": 0,
      "typing_delay": 5.718,
      "typing_duration": 9.546,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 890,
      "agent_id": 21,
      "delay": 15,
      "onscreen_delay": 0,
      "typing_delay": 15,
      "typing_duration": 15,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 891,
      "agent_id": 22,
      "delay": 10.998,
      "onscreen_delay": 9.815,
      "typing_delay": 1.183,
      "typing_duration": 10.582,
      "wpm": 54,
      "message": "ครับ การอบรมในครั้งนี้ก็รู้สึกดีนะครับ"
    },
    {
      "message_id": 892,
      "agent_id": 14,
      "delay": 6.996,
      "onscreen_delay": 6.357,
      "typing_delay": 0.639,
      "typing_duration": 9.091,
      "wpm": 96,
      "message": "เพราะว่าได้มารู้จักกันเพื่อน ๆ ใหม่ ๆ หลาย ๆ ท่านเลยนะครับ "
    },
    {
      "message_id": 893,
      "agent_id": 25,
      "delay": 5.083,
      "onscreen_delay": 4.538,
      "typing_delay": 0.545,
      "typing_duration": 6.034,
      "wpm": 47,
      "message": "ที่มาจากหลายพื้นที่ "
    },
    {
      "message_id": 894,
      "agent_id": 21,
      "delay": 2.033,
      "onscreen_delay": 1.975,
      "typing_delay": 0.058,
      "typing_duration": 8.292,
      "wpm": 90,
      "message": "รู้สึกอบอุ่นที่ได้รู้จักกับเพื่อนใหม่ ๆ กับการอบรม "
    },
    {
      "message_id": 895,
      "agent_id": 22,
      "delay": 4.292,
      "onscreen_delay": 4.219,
      "typing_delay": 0.073,
      "typing_duration": 10.603,
      "wpm": 50,
      "message": "ที่TTRS ในครั้งนี้นะครับ ขอบคุณครับ"
    },
    {
      "message_id": 896,
      "agent_id": 14,
      "delay": 15.004,
      "onscreen_delay": 0,
      "typing_delay": 15.004,
      "typing_duration": 15.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 897,
      "agent_id": 25,
      "delay": 11.003,
      "onscreen_delay": 6.076,
      "typing_delay": 4.927,
      "typing_duration": 4.927,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 898,
      "agent_id": 21,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 899,
      "agent_id": 22,
      "delay": 11,
      "onscreen_delay": 6.888,
      "typing_delay": 4.112,
      "typing_duration": 4.112,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 900,
      "agent_id": 14,
      "delay": 6.997,
      "onscreen_delay": 5.934,
      "typing_delay": 1.063,
      "typing_duration": 12.7,
      "wpm": 53,
      "message": "ค่ะ ก็คือไม่เคยอบรมเลยค่ะ นี่เป็นครั้งแรกนะคะ "
    },
    {
      "message_id": 901,
      "agent_id": 25,
      "delay": 8.698,
      "onscreen_delay": 7.812,
      "typing_delay": 0.886,
      "typing_duration": 4.824,
      "wpm": 34,
      "message": "ก็รู้สึกว่า "
    },
    {
      "message_id": 902,
      "agent_id": 21,
      "delay": 4.698,
      "onscreen_delay": 3.675,
      "typing_delay": 1.023,
      "typing_duration": 4.453,
      "wpm": 101,
      "message": "ช่วยแก้ไขปัญหาได้ ขอบคุณมากค่ะ "
    },
    {
      "message_id": 903,
      "agent_id": 22,
      "delay": 3.922,
      "onscreen_delay": 0,
      "typing_delay": 3.922,
      "typing_duration": 3.922,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 904,
      "agent_id": 14,
      "delay": 4.016,
      "onscreen_delay": 0,
      "typing_delay": 4.016,
      "typing_duration": 4.016,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 905,
      "agent_id": 25,
      "delay": 4.397,
      "onscreen_delay": 0,
      "typing_delay": 4.397,
      "typing_duration": 4.397,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 906,
      "agent_id": 21,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 907,
      "agent_id": 22,
      "delay": 10.997,
      "onscreen_delay": 10.883,
      "typing_delay": 0.114,
      "typing_duration": 4.692,
      "wpm": 38,
      "message": "ขอไม่พูดครับ"
    },
    {
      "message_id": 908,
      "agent_id": 14,
      "delay": 15.004,
      "onscreen_delay": 0,
      "typing_delay": 15.004,
      "typing_duration": 15.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 909,
      "agent_id": 25,
      "delay": 11.002,
      "onscreen_delay": 6.436,
      "typing_delay": 4.566,
      "typing_duration": 4.566,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 910,
      "agent_id": 21,
      "delay": 15.002,
      "onscreen_delay": 0,
      "typing_delay": 15.002,
      "typing_duration": 15.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 911,
      "agent_id": 22,
      "delay": 11,
      "onscreen_delay": 7.158,
      "typing_delay": 3.842,
      "typing_duration": 3.842,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 912,
      "agent_id": 14,
      "delay": 6.999,
      "onscreen_delay": 2.944,
      "typing_delay": 4.055,
      "typing_duration": 4.055,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 913,
      "agent_id": 25,
      "delay": 15.002,
      "onscreen_delay": 0,
      "typing_delay": 15.002,
      "typing_duration": 15.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 914,
      "agent_id": 21,
      "delay": 15.003,
      "onscreen_delay": 0,
      "typing_delay": 15.003,
      "typing_duration": 15.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 915,
      "agent_id": 22,
      "delay": 11.002,
      "onscreen_delay": 7.079,
      "typing_delay": 3.923,
      "typing_duration": 3.923,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 916,
      "agent_id": 14,
      "delay": 7,
      "onscreen_delay": 2.843,
      "typing_delay": 4.157,
      "typing_duration": 4.157,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 917,
      "agent_id": 25,
      "delay": 4.612,
      "onscreen_delay": 0,
      "typing_delay": 4.612,
      "typing_duration": 4.612,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 918,
      "agent_id": 21,
      "delay": 15.003,
      "onscreen_delay": 0,
      "typing_delay": 15.003,
      "typing_duration": 15.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 919,
      "agent_id": 22,
      "delay": 11,
      "onscreen_delay": 6.086,
      "typing_delay": 4.914,
      "typing_duration": 4.914,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 920,
      "agent_id": 14,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 921,
      "agent_id": 25,
      "delay": 15.002,
      "onscreen_delay": 0,
      "typing_delay": 15.002,
      "typing_duration": 15.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 922,
      "agent_id": 21,
      "delay": 15.003,
      "onscreen_delay": 0,
      "typing_delay": 15.003,
      "typing_duration": 15.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 923,
      "agent_id": 22,
      "delay": 10.999,
      "onscreen_delay": 7.185,
      "typing_delay": 3.814,
      "typing_duration": 3.814,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 924,
      "agent_id": 14,
      "delay": 15.003,
      "onscreen_delay": 0,
      "typing_delay": 15.003,
      "typing_duration": 15.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 925,
      "agent_id": 25,
      "delay": 15,
      "onscreen_delay": 0,
      "typing_delay": 15,
      "typing_duration": 15,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 926,
      "agent_id": 21,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 927,
      "agent_id": 22,
      "delay": 10.999,
      "onscreen_delay": 7.065,
      "typing_delay": 3.934,
      "typing_duration": 3.934,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 928,
      "agent_id": 14,
      "delay": 15.004,
      "onscreen_delay": 0,
      "typing_delay": 15.004,
      "typing_duration": 15.004,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 929,
      "agent_id": 25,
      "delay": 15.003,
      "onscreen_delay": 0,
      "typing_delay": 15.003,
      "typing_duration": 15.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 930,
      "agent_id": 21,
      "delay": 15.002,
      "onscreen_delay": 0,
      "typing_delay": 15.002,
      "typing_duration": 15.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 931,
      "agent_id": 22,
      "delay": 11,
      "onscreen_delay": 7.214,
      "typing_delay": 3.786,
      "typing_duration": 3.786,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 932,
      "agent_id": 14,
      "delay": 15.002,
      "onscreen_delay": 0,
      "typing_delay": 15.002,
      "typing_duration": 15.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 933,
      "agent_id": 25,
      "delay": 11.002,
      "onscreen_delay": 7.167,
      "typing_delay": 3.835,
      "typing_duration": 7.001,
      "wpm": 30,
      "message": "อันนี้เขียนว่า"
    },
    {
      "message_id": 934,
      "agent_id": 21,
      "delay": 7,
      "onscreen_delay": 6.906,
      "typing_delay": 0.094,
      "typing_duration": 4.107,
      "wpm": 55,
      "message": "ผมพูดไม่ได้ครับ "
    },
    {
      "message_id": 935,
      "agent_id": 22,
      "delay": 3.849,
      "onscreen_delay": 0,
      "typing_delay": 3.849,
      "typing_duration": 3.849,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 936,
      "agent_id": 14,
      "delay": 4.014,
      "onscreen_delay": 0,
      "typing_delay": 4.014,
      "typing_duration": 4.014,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 937,
      "agent_id": 25,
      "delay": 3.464,
      "onscreen_delay": 0,
      "typing_delay": 3.464,
      "typing_duration": 7.309,
      "wpm": 29,
      "message": "เป็นคนหูดีครับ "
    },
    {
      "message_id": 938,
      "agent_id": 21,
      "delay": 3.307,
      "onscreen_delay": 1.842,
      "typing_delay": 1.465,
      "typing_duration": 7.997,
      "wpm": 62,
      "message": "เป็นคนหูดี ฟังได้ แต่ว่าพูดไม่ได้ "
    },
    {
      "message_id": 939,
      "agent_id": 22,
      "delay": 3.996,
      "onscreen_delay": 3.376,
      "typing_delay": 0.62,
      "typing_duration": 3.859,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 940,
      "agent_id": 14,
      "delay": 1.1,
      "onscreen_delay": 0,
      "typing_delay": 1.1,
      "typing_duration": 7.965,
      "wpm": 49,
      "message": "คิดว่าแอปฯ มีประโยชน์ไหมคะ "
    },
    {
      "message_id": 941,
      "agent_id": 25,
      "delay": 3.964,
      "onscreen_delay": 3.38,
      "typing_delay": 0.584,
      "typing_duration": 7.011,
      "wpm": 79,
      "message": "ที่เรียนรู้วันนี้ คิดว่ามีประโยชน์ไหม "
    },
    {
      "message_id": 942,
      "agent_id": 21,
      "delay": 3.011,
      "onscreen_delay": 1.884,
      "typing_delay": 1.127,
      "typing_duration": 4.303,
      "wpm": 31,
      "message": "ขอบคุณค่ะ "
    },
    {
      "message_id": 943,
      "agent_id": 22,
      "delay": 3.83,
      "onscreen_delay": 0,
      "typing_delay": 3.83,
      "typing_duration": 3.83,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 944,
      "agent_id": 14,
      "delay": 4.098,
      "onscreen_delay": 0,
      "typing_delay": 4.098,
      "typing_duration": 4.098,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 945,
      "agent_id": 25,
      "delay": 4.056,
      "onscreen_delay": 0,
      "typing_delay": 4.056,
      "typing_duration": 4.056,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 946,
      "agent_id": 21,
      "delay": 1.238,
      "onscreen_delay": 0,
      "typing_delay": 1.238,
      "typing_duration": 6.255,
      "wpm": 60,
      "message": "ขอบคุณมากครับ ขอบคุณแชมป์"
    },
    {
      "message_id": 947,
      "agent_id": 22,
      "delay": 2.253,
      "onscreen_delay": 2.253,
      "typing_delay": 0,
      "typing_duration": 9.349,
      "wpm": 29,
      "message": "ที่พามาสมัครสมาชิก"
    },
    {
      "message_id": 948,
      "agent_id": 14,
      "delay": 5.347,
      "onscreen_delay": 5.347,
      "typing_delay": 0,
      "typing_duration": 4.112,
      "wpm": 36,
      "message": "แล้วก็อบรม "
    },
    {
      "message_id": 949,
      "agent_id": 25,
      "delay": 4.99,
      "onscreen_delay": 0,
      "typing_delay": 4.99,
      "typing_duration": 4.99,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 950,
      "agent_id": 21,
      "delay": 15,
      "onscreen_delay": 0,
      "typing_delay": 15,
      "typing_duration": 15,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 951,
      "agent_id": 22,
      "delay": 10.998,
      "onscreen_delay": 7.176,
      "typing_delay": 3.822,
      "typing_duration": 11.71,
      "wpm": 35,
      "message": "ก็คือได้รับประสบการณ์แล้วก็"
    },
    {
      "message_id": 952,
      "agent_id": 14,
      "delay": 7.707,
      "onscreen_delay": 6.386,
      "typing_delay": 1.321,
      "typing_duration": 6.554,
      "wpm": 43,
      "message": "ได้ความรู้ดีมากครับ "
    },
    {
      "message_id": 953,
      "agent_id": 25,
      "delay": 4.696,
      "onscreen_delay": 0,
      "typing_delay": 4.696,
      "typing_duration": 4.696,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 954,
      "agent_id": 21,
      "delay": 3.73,
      "onscreen_delay": 0,
      "typing_delay": 3.73,
      "typing_duration": 5.706,
      "wpm": 18,
      "message": "ผมมีแอป"
    },
    {
      "message_id": 955,
      "agent_id": 22,
      "delay": 1.704,
      "onscreen_delay": 1.616,
      "typing_delay": 0.088,
      "typing_duration": 12.656,
      "wpm": 52,
      "message": "เก่าอยู่ครับ แล้วก็ตอนนั้นแม็กเคยแนะนำผมครับ "
    },
    {
      "message_id": 956,
      "agent_id": 14,
      "delay": 8.655,
      "onscreen_delay": 8.655,
      "typing_delay": 0,
      "typing_duration": 11.277,
      "wpm": 55,
      "message": "มีแอปฯ อยู่แล้ว แล้วก็ตอนนี้โหลดแอปฯ ใหม่"
    },
    {
      "message_id": 957,
      "agent_id": 25,
      "delay": 7.276,
      "onscreen_delay": 6.85,
      "typing_delay": 0.426,
      "typing_duration": 3.971,
      "wpm": 8,
      "message": "มา"
    },
    {
      "message_id": 958,
      "agent_id": 21,
      "delay": 3.275,
      "onscreen_delay": 2.2,
      "typing_delay": 1.075,
      "typing_duration": 7.788,
      "wpm": 75,
      "message": "ผมบอกแม็กซ์ว่า ผมมีแอปอยู่แล้ว แต่ผมลอง"
    },
    {
      "message_id": 959,
      "agent_id": 22,
      "delay": 3.787,
      "onscreen_delay": 3.787,
      "typing_delay": 0,
      "typing_duration": 7.348,
      "wpm": 67,
      "message": "เข้ามาดูครับ ผมรู้สึกว่าดีเลยครับ"
    },
    {
      "message_id": 960,
      "agent_id": 14,
      "delay": 3.338,
      "onscreen_delay": 2.808,
      "typing_delay": 0.53,
      "typing_duration": 5.567,
      "wpm": 73,
      "message": "โอ.เค. ครับ รู้สึกดีเลยครับ "
    },
    {
      "message_id": 961,
      "agent_id": 25,
      "delay": 4.11,
      "onscreen_delay": 0,
      "typing_delay": 4.11,
      "typing_duration": 4.11,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 962,
      "agent_id": 21,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 963,
      "agent_id": 22,
      "delay": 10.998,
      "onscreen_delay": 7.161,
      "typing_delay": 3.837,
      "typing_duration": 3.837,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 964,
      "agent_id": 14,
      "delay": 15,
      "onscreen_delay": 0,
      "typing_delay": 15,
      "typing_duration": 15,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 965,
      "agent_id": 25,
      "delay": 10.999,
      "onscreen_delay": 6.53,
      "typing_delay": 4.469,
      "typing_duration": 4.469,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 966,
      "agent_id": 21,
      "delay": 6.997,
      "onscreen_delay": 4.575,
      "typing_delay": 2.422,
      "typing_duration": 6.486,
      "wpm": 42,
      "message": "สวัสดีครับ ผมหูตึง "
    },
    {
      "message_id": 967,
      "agent_id": 22,
      "delay": 2.995,
      "onscreen_delay": 1.688,
      "typing_delay": 1.307,
      "typing_duration": 10.325,
      "wpm": 31,
      "message": "หูไม่ค่อยดี ปกติโทรมา"
    },
    {
      "message_id": 968,
      "agent_id": 14,
      "delay": 6.325,
      "onscreen_delay": 6.181,
      "typing_delay": 0.144,
      "typing_duration": 9.042,
      "wpm": 55,
      "message": "โทร. มา ไม่รับ ทำอย่างไร ก็พยายาม "
    },
    {
      "message_id": 969,
      "agent_id": 25,
      "delay": 5.042,
      "onscreen_delay": 1.021,
      "typing_delay": 4.021,
      "typing_duration": 4.021,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 970,
      "agent_id": 21,
      "delay": 1.041,
      "onscreen_delay": 0.27,
      "typing_delay": 0.771,
      "typing_duration": 6.811,
      "wpm": 51,
      "message": "ทำอย่างไรดี คนนี้หูปกติ "
    },
    {
      "message_id": 971,
      "agent_id": 22,
      "delay": 6.031,
      "onscreen_delay": 0,
      "typing_delay": 6.031,
      "typing_duration": 6.832,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 972,
      "agent_id": 14,
      "delay": 2.832,
      "onscreen_delay": 1.38,
      "typing_delay": 1.452,
      "typing_duration": 9.2,
      "wpm": 55,
      "message": "โอ.เค. เรียบร้อยแล้ว ต่อไปเรื่อย ๆ "
    },
    {
      "message_id": 973,
      "agent_id": 25,
      "delay": 5.198,
      "onscreen_delay": 4.32,
      "typing_delay": 0.878,
      "typing_duration": 7.066,
      "wpm": 32,
      "message": "เป็นล่ามภาษามือ"
    },
    {
      "message_id": 974,
      "agent_id": 21,
      "delay": 3.065,
      "onscreen_delay": 2.074,
      "typing_delay": 0.991,
      "typing_duration": 6.654,
      "wpm": 41,
      "message": "เป็นล่ามภาษามือได้ "
    },
    {
      "message_id": 975,
      "agent_id": 22,
      "delay": 2.653,
      "onscreen_delay": 2.366,
      "typing_delay": 0.287,
      "typing_duration": 6.861,
      "wpm": 28,
      "message": "ไปแล้ว พอผมไป "
    },
    {
      "message_id": 976,
      "agent_id": 14,
      "delay": 2.86,
      "onscreen_delay": 2.86,
      "typing_delay": 0,
      "typing_duration": 10.956,
      "wpm": 42,
      "message": "ไม่ต้องคุยปกติน่ะ โทร. ไปหาล่าม"
    },
    {
      "message_id": 977,
      "agent_id": 25,
      "delay": 6.956,
      "onscreen_delay": 6.195,
      "typing_delay": 0.761,
      "typing_duration": 6.464,
      "wpm": 39,
      "message": "ภาษามือไม่มีปัญหา"
    },
    {
      "message_id": 978,
      "agent_id": 21,
      "delay": 2.955,
      "onscreen_delay": 0.744,
      "typing_delay": 2.211,
      "typing_duration": 6.908,
      "wpm": 39,
      "message": "โอ.เค. หูตึง ดีมาก "
    },
    {
      "message_id": 979,
      "agent_id": 22,
      "delay": 2.906,
      "onscreen_delay": 1.777,
      "typing_delay": 1.129,
      "typing_duration": 7.705,
      "wpm": 33,
      "message": "ชอบ ดีครับ แต่ว่า"
    },
    {
      "message_id": 980,
      "agent_id": 14,
      "delay": 3.704,
      "onscreen_delay": 3.704,
      "typing_delay": 0,
      "typing_duration": 9.869,
      "wpm": 30,
      "message": "มีข้อหนึ่ง ไฟไหม้... "
    },
    {
      "message_id": 981,
      "agent_id": 25,
      "delay": 5.869,
      "onscreen_delay": 3.888,
      "typing_delay": 1.981,
      "typing_duration": 6.341,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 982,
      "agent_id": 21,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 983,
      "agent_id": 22,
      "delay": 10.999,
      "onscreen_delay": 10.769,
      "typing_delay": 0.23,
      "typing_duration": 7.877,
      "wpm": 38,
      "message": "ข้อ 4 เวลาคุยภาษามือ "
    },
    {
      "message_id": 984,
      "agent_id": 14,
      "delay": 6.996,
      "onscreen_delay": 6.872,
      "typing_delay": 0.124,
      "typing_duration": 9.801,
      "wpm": 78,
      "message": "ภาษามือครับ มองไม่เห็นครับ ตอบไม่ได้ ห่วงอันตรายน่ะ "
    },
    {
      "message_id": 985,
      "agent_id": 25,
      "delay": 5.801,
      "onscreen_delay": 1.367,
      "typing_delay": 4.434,
      "typing_duration": 4.434,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 986,
      "agent_id": 21,
      "delay": 1.798,
      "onscreen_delay": 0.079,
      "typing_delay": 1.719,
      "typing_duration": 6.067,
      "wpm": 20,
      "message": "ช่วยด้วย "
    },
    {
      "message_id": 987,
      "agent_id": 22,
      "delay": 2.066,
      "onscreen_delay": 1.14,
      "typing_delay": 0.926,
      "typing_duration": 12.725,
      "wpm": 57,
      "message": "จำได้เลย ปลอดภัยดีกว่าที่ศูนย์ ปลอดภัยดีกว่าครับ"
    },
    {
      "message_id": 988,
      "agent_id": 14,
      "delay": 8.723,
      "onscreen_delay": 4.673,
      "typing_delay": 4.05,
      "typing_duration": 4.05,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 989,
      "agent_id": 25,
      "delay": 4.718,
      "onscreen_delay": 3.32,
      "typing_delay": 1.398,
      "typing_duration": 7.374,
      "wpm": 57,
      "message": "ปลอดภัยดีไม่รู้เรื่องอันตราย "
    },
    {
      "message_id": 990,
      "agent_id": 21,
      "delay": 3.374,
      "onscreen_delay": 2.517,
      "typing_delay": 0.857,
      "typing_duration": 4.343,
      "wpm": 45,
      "message": "ปลอดภัยไม่ได้ "
    },
    {
      "message_id": 991,
      "agent_id": 22,
      "delay": 1.132,
      "onscreen_delay": 0,
      "typing_delay": 1.132,
      "typing_duration": 6.718,
      "wpm": 45,
      "message": "โอ.เค. ขอบคุณมากครับ"
    },
    {
      "message_id": 992,
      "agent_id": 14,
      "delay": 2.939,
      "onscreen_delay": 0,
      "typing_delay": 2.939,
      "typing_duration": 13.436,
      "wpm": 30,
      "message": "(ผู้ให้สัมภาษณ์) ค่ะ ในฐานะ"
    },
    {
      "message_id": 993,
      "agent_id": 25,
      "delay": 9.435,
      "onscreen_delay": 9.175,
      "typing_delay": 0.26,
      "typing_duration": 7.05,
      "wpm": 51,
      "message": "ที่อยู่ในวงการคือได้เห็น"
    },
    {
      "message_id": 994,
      "agent_id": 21,
      "delay": 5.433,
      "onscreen_delay": 4.149,
      "typing_delay": 1.284,
      "typing_duration": 6.866,
      "wpm": 17,
      "message": "พัฒนาการ"
    },
    {
      "message_id": 995,
      "agent_id": 22,
      "delay": 2.865,
      "onscreen_delay": 2.541,
      "typing_delay": 0.324,
      "typing_duration": 10.585,
      "wpm": 40,
      "message": "ของคนหูหนวก ที่ว่าเราได้เห็น"
    },
    {
      "message_id": 996,
      "agent_id": 14,
      "delay": 6.576,
      "onscreen_delay": 6.576,
      "typing_delay": 0,
      "typing_duration": 8.576,
      "wpm": 73,
      "message": "ระบบนี้ขึ้นมา ก็คือว่าเมื่อก่อนนี่ไม่เคยมี "
    },
    {
      "message_id": 997,
      "agent_id": 25,
      "delay": 4.575,
      "onscreen_delay": 3.597,
      "typing_delay": 0.978,
      "typing_duration": 7.868,
      "wpm": 84,
      "message": "แต่พอเรามาเห็นอะไรที่ดีขึ้น อันนี้ต้องขอบคุณ"
    },
    {
      "message_id": 998,
      "agent_id": 21,
      "delay": 3.868,
      "onscreen_delay": 3.405,
      "typing_delay": 0.463,
      "typing_duration": 7.015,
      "wpm": 92,
      "message": "ดอกเตอร์โป้งมาก ๆ เลยนะคะ ที่มาพัฒนาระบบนี้ "
    },
    {
      "message_id": 999,
      "agent_id": 22,
      "delay": 3.014,
      "onscreen_delay": 2.672,
      "typing_delay": 0.342,
      "typing_duration": 10.558,
      "wpm": 63,
      "message": "คิดว่าในส่วนตัวในฐานะกระทรวงศึกษาธิการคิดว่า"
    },
    {
      "message_id": 1000,
      "agent_id": 14,
      "delay": 6.552,
      "onscreen_delay": 6.542,
      "typing_delay": 0.01,
      "typing_duration": 13.95,
      "wpm": 38,
      "message": "จะเอาไปเผยแพร่เท่าที่ทำได้ เพราะเรา"
    },
    {
      "message_id": 1001,
      "agent_id": 25,
      "delay": 9.95,
      "onscreen_delay": 9.909,
      "typing_delay": 0.041,
      "typing_duration": 7.685,
      "wpm": 70,
      "message": "มีโอกาสได้ไปเจอกลุ่มคนหูตึงอีกมากมาย"
    },
    {
      "message_id": 1002,
      "agent_id": 21,
      "delay": 5.95,
      "onscreen_delay": 5.882,
      "typing_delay": 0.068,
      "typing_duration": 6.881,
      "wpm": 100,
      "message": "ที่เขาไม่ได้อยู่ในวงการนี้ คิดว่าจะมีส่วนหนึ่ง"
    },
    {
      "message_id": 1003,
      "agent_id": 22,
      "delay": 2.879,
      "onscreen_delay": 2.753,
      "typing_delay": 0.126,
      "typing_duration": 11.878,
      "wpm": 64,
      "message": "ในการประชาสัมพันธ์ในตรงนี้ แล้วก็เมื่อสักครู่ลองใช้ "
    },
    {
      "message_id": 1004,
      "agent_id": 14,
      "delay": 7.878,
      "onscreen_delay": 6.981,
      "typing_delay": 0.897,
      "typing_duration": 11.46,
      "wpm": 47,
      "message": "TTRS Caption ใช่ไหมคะ ก็คือแอปฯ หลุด "
    },
    {
      "message_id": 1005,
      "agent_id": 25,
      "delay": 7.449,
      "onscreen_delay": 5.619,
      "typing_delay": 1.83,
      "typing_duration": 7.336,
      "wpm": 55,
      "message": "คือไม่แน่ใจว่าเป็นเพราะระบบ"
    },
    {
      "message_id": 1006,
      "agent_id": 21,
      "delay": 3.449,
      "onscreen_delay": 3.373,
      "typing_delay": 0.076,
      "typing_duration": 8.474,
      "wpm": 81,
      "message": "หรือว่าเป็นเพราะอะไร อยู่ ๆ หายกลับไปที่หน้าจอ"
    },
    {
      "message_id": 1007,
      "agent_id": 22,
      "delay": 4.472,
      "onscreen_delay": 4.472,
      "typing_delay": 0,
      "typing_duration": 3.873,
      "wpm": 50,
      "message": "เหมือนเดิมค่ะ "
    },
    {
      "message_id": 1008,
      "agent_id": 14,
      "delay": 6.927,
      "onscreen_delay": 0,
      "typing_delay": 6.927,
      "typing_duration": 6.927,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1009,
      "agent_id": 25,
      "delay": 3.445,
      "onscreen_delay": 0,
      "typing_delay": 3.445,
      "typing_duration": 6.394,
      "wpm": 21,
      "message": "ตัวแทนของ"
    },
    {
      "message_id": 1010,
      "agent_id": 21,
      "delay": 2.392,
      "onscreen_delay": 1.843,
      "typing_delay": 0.549,
      "typing_duration": 6.27,
      "wpm": 72,
      "message": "ผู้อบรมรุ่นที่ ๑ รู้สึกว่าดีใจ"
    },
    {
      "message_id": 1011,
      "agent_id": 22,
      "delay": 2.268,
      "onscreen_delay": 2.268,
      "typing_delay": 0,
      "typing_duration": 13.078,
      "wpm": 32,
      "message": "มาก ๆ ที่มี แอป Caption call "
    },
    {
      "message_id": 1012,
      "agent_id": 14,
      "delay": 9.078,
      "onscreen_delay": 7.533,
      "typing_delay": 1.545,
      "typing_duration": 8.835,
      "wpm": 48,
      "message": "คือ อยากเรียกอาจารย์ ดร.โป้ง "
    },
    {
      "message_id": 1013,
      "agent_id": 25,
      "delay": 5.077,
      "onscreen_delay": 4.597,
      "typing_delay": 0.48,
      "typing_duration": 7.76,
      "wpm": 46,
      "message": "เป็นผู้วิเศษ เพราะว่าตอน"
    },
    {
      "message_id": 1014,
      "agent_id": 21,
      "delay": 3.759,
      "onscreen_delay": 3.213,
      "typing_delay": 0.546,
      "typing_duration": 10.67,
      "wpm": 53,
      "message": "ช่วงหูดับ ช่วงอายุ 20 กว่า ถึง 30 กว่า "
    },
    {
      "message_id": 1015,
      "agent_id": 22,
      "delay": 6.67,
      "onscreen_delay": 5.965,
      "typing_delay": 0.705,
      "typing_duration": 10.507,
      "wpm": 56,
      "message": "เหมือนกับเราไม่เคยจับโทรศัพท์เลย ไม่เคย"
    },
    {
      "message_id": 1016,
      "agent_id": 14,
      "delay": 6.506,
      "onscreen_delay": 6.473,
      "typing_delay": 0.033,
      "typing_duration": 10.703,
      "wpm": 56,
      "message": "พูดทางโทรศัพท์เลย เราอายุ 50 กว่านี่ ได้"
    },
    {
      "message_id": 1017,
      "agent_id": 25,
      "delay": 6.69,
      "onscreen_delay": 6.436,
      "typing_delay": 0.254,
      "typing_duration": 9.617,
      "wpm": 81,
      "message": "มีโอกาสได้พูดโทรศัพท์ด้วยเสียงตัวเอง รู้สึกดีใจมาก ๆ"
    },
    {
      "message_id": 1018,
      "agent_id": 21,
      "delay": 5.617,
      "onscreen_delay": 4.137,
      "typing_delay": 1.48,
      "typing_duration": 7.861,
      "wpm": 50,
      "message": "และอยากให้แอปนี้อยู่ไปตลอด "
    },
    {
      "message_id": 1019,
      "agent_id": 22,
      "delay": 3.859,
      "onscreen_delay": 3.775,
      "typing_delay": 0.084,
      "typing_duration": 12.162,
      "wpm": 38,
      "message": "นะ ถ้ายังมี call ให้แอปนี้พัฒนา"
    },
    {
      "message_id": 1020,
      "agent_id": 14,
      "delay": 8.162,
      "onscreen_delay": 8.162,
      "typing_delay": 0,
      "typing_duration": 11.912,
      "wpm": 57,
      "message": "ไปเรื่อย ๆ เช่น อย่างน้องคนนี้แซวว่ามีการช่วย"
    },
    {
      "message_id": 1021,
      "agent_id": 25,
      "delay": 7.91,
      "onscreen_delay": 7.345,
      "typing_delay": 0.565,
      "typing_duration": 9.72,
      "wpm": 62,
      "message": "ฉุกเฉิน ตัวเองก็เป็นผู้หญิงคนเดียว ไปไหน"
    },
    {
      "message_id": 1022,
      "agent_id": 21,
      "delay": 5.719,
      "onscreen_delay": 5.347,
      "typing_delay": 0.372,
      "typing_duration": 5.296,
      "wpm": 110,
      "message": "ก็กลัวอันตรายเหมือนกัน ถ้าเกิดว่าไม่ชอบ "
    },
    {
      "message_id": 1023,
      "agent_id": 22,
      "delay": 1.719,
      "onscreen_delay": 1.304,
      "typing_delay": 0.415,
      "typing_duration": 9.728,
      "wpm": 57,
      "message": "รู้สึกว่าสถานการณ์ปกติมีอะไรก็อยากว่า"
    },
    {
      "message_id": 1024,
      "agent_id": 14,
      "delay": 5.725,
      "onscreen_delay": 5.696,
      "typing_delay": 0.029,
      "typing_duration": 9.999,
      "wpm": 65,
      "message": "กดฉุกเฉินและมีพิกัดบอกว่าเราอยู่ตรงนี้ เป็น"
    },
    {
      "message_id": 1025,
      "agent_id": 25,
      "delay": 5.998,
      "onscreen_delay": 4.779,
      "typing_delay": 1.219,
      "typing_duration": 12.304,
      "wpm": 33,
      "message": "สถานที่อันตราย เรากดฉุกเฉิน"
    },
    {
      "message_id": 1026,
      "agent_id": 21,
      "delay": 8.303,
      "onscreen_delay": 8.298,
      "typing_delay": 0.005,
      "typing_duration": 5.299,
      "wpm": 85,
      "message": "อยากให้ศูนย์แจ้งเลยว่า คนหูตึง"
    },
    {
      "message_id": 1027,
      "agent_id": 22,
      "delay": 4.302,
      "onscreen_delay": 4.302,
      "typing_delay": 0,
      "typing_duration": 15,
      "wpm": 55,
      "message": "อยู่ในบริเวณนี้เกิดอันตราย อยากให้เจ้าหน้าที่ตำรวจมาช่ว"
    },
    {
      "message_id": 1028,
      "agent_id": 14,
      "delay": 10.988,
      "onscreen_delay": 10.988,
      "typing_delay": 0,
      "typing_duration": 8.547,
      "wpm": 84,
      "message": "และใครก็ได้มาทันที อันนี้เขียนไปกับน้องคนนี้นะคะ "
    },
    {
      "message_id": 1029,
      "agent_id": 25,
      "delay": 6.987,
      "onscreen_delay": 4.972,
      "typing_delay": 2.015,
      "typing_duration": 4.601,
      "wpm": 20,
      "message": "แล้วก็"
    },
    {
      "message_id": 1030,
      "agent_id": 21,
      "delay": 2.986,
      "onscreen_delay": 2.339,
      "typing_delay": 0.647,
      "typing_duration": 7.139,
      "wpm": 65,
      "message": "บางทีมีช่องว่าง น้อยมาก อยากให้"
    },
    {
      "message_id": 1031,
      "agent_id": 22,
      "delay": 3.138,
      "onscreen_delay": 2.645,
      "typing_delay": 0.493,
      "typing_duration": 11.49,
      "wpm": 39,
      "message": "มีช่องว่างพิมพ์ข้อความล่วงหน้า"
    },
    {
      "message_id": 1032,
      "agent_id": 14,
      "delay": 7.488,
      "onscreen_delay": 7.488,
      "typing_delay": 0,
      "typing_duration": 7.823,
      "wpm": 65,
      "message": "ไว้ 2 ช่อง แล้วก็สามารถลงรูปภาพได้ "
    },
    {
      "message_id": 1033,
      "agent_id": 25,
      "delay": 3.823,
      "onscreen_delay": 3.261,
      "typing_delay": 0.562,
      "typing_duration": 11.613,
      "wpm": 57,
      "message": "หมายถึงว่าให้ปลายทางอธิบายได้ว่าอะไร สื่อสาร"
    },
    {
      "message_id": 1034,
      "agent_id": 21,
      "delay": 7.612,
      "onscreen_delay": 7.165,
      "typing_delay": 0.447,
      "typing_duration": 7.176,
      "wpm": 56,
      "message": "เป็นอย่างไร สั่งอาหาร Pizza "
    },
    {
      "message_id": 1035,
      "agent_id": 22,
      "delay": 3.611,
      "onscreen_delay": 3.589,
      "typing_delay": 0.022,
      "typing_duration": 9.299,
      "wpm": 89,
      "message": "เป็นหน้าอย่างไรอย่างนี้ ส่งไป เจ้าหน้าที่เห็นแล้วแบบว่า"
    },
    {
      "message_id": 1036,
      "agent_id": 14,
      "delay": 5.299,
      "onscreen_delay": 3.259,
      "typing_delay": 2.04,
      "typing_duration": 7.383,
      "wpm": 55,
      "message": "อธิบายได้ถูกต้อง เพราะบางที"
    },
    {
      "message_id": 1037,
      "agent_id": 25,
      "delay": 3.382,
      "onscreen_delay": 3.062,
      "typing_delay": 0.32,
      "typing_duration": 10.009,
      "wpm": 60,
      "message": "เราพิมพ์แล้วเราพิมพ์ไม่ทันเวลา ปลายสายก็"
    },
    {
      "message_id": 1038,
      "agent_id": 21,
      "delay": 5.995,
      "onscreen_delay": 5.54,
      "typing_delay": 0.455,
      "typing_duration": 10.653,
      "wpm": 51,
      "message": "วางลงไป อันนี้เราขอเลยนะคะ ในส่วนของ "
    },
    {
      "message_id": 1039,
      "agent_id": 22,
      "delay": 6.648,
      "onscreen_delay": 5.994,
      "typing_delay": 0.654,
      "typing_duration": 14.282,
      "wpm": 24,
      "message": "Captioned Phone มีปัญหา"
    },
    {
      "message_id": 1040,
      "agent_id": 14,
      "delay": 10.282,
      "onscreen_delay": 10.25,
      "typing_delay": 0.032,
      "typing_duration": 10.905,
      "wpm": 72,
      "message": "ในระดับหนึ่ง แต่จะปัญหาเจ้าหน้าที่พิมพ์ผิด พิมพ์แล้ว"
    },
    {
      "message_id": 1041,
      "agent_id": 25,
      "delay": 6.903,
      "onscreen_delay": 6.51,
      "typing_delay": 0.393,
      "typing_duration": 5.634,
      "wpm": 75,
      "message": "จะลบ ๆ ทำให้รู้สึกว่าปลายทาง"
    },
    {
      "message_id": 1042,
      "agent_id": 21,
      "delay": 2.902,
      "onscreen_delay": 2.442,
      "typing_delay": 0.46,
      "typing_duration": 6.199,
      "wpm": 77,
      "message": "เกินไป ทำให้เราตอบช้า บางทีบางคน"
    },
    {
      "message_id": 1043,
      "agent_id": 22,
      "delay": 2.191,
      "onscreen_delay": 2.191,
      "typing_delay": 0,
      "typing_duration": 11.007,
      "wpm": 50,
      "message": "เขาไม่ยอมรอสายเขาก็ตัดสายทิ้ง อยากให้"
    },
    {
      "message_id": 1044,
      "agent_id": 14,
      "delay": 6.999,
      "onscreen_delay": 6.999,
      "typing_delay": 0,
      "typing_duration": 12.743,
      "wpm": 66,
      "message": "เจ้าหน้าที่พิมพ์ให้ถูกต้อง อาจจะพิมพ์ผิด ๆ นิด ๆ หน่อย ๆ "
    },
    {
      "message_id": 1045,
      "agent_id": 25,
      "delay": 8.742,
      "onscreen_delay": 7.936,
      "typing_delay": 0.806,
      "typing_duration": 11.204,
      "wpm": 32,
      "message": "ว่าคนชื่อเมย์ เขาจะ ม เม "
    },
    {
      "message_id": 1046,
      "agent_id": 21,
      "delay": 7.202,
      "onscreen_delay": 6.414,
      "typing_delay": 0.788,
      "typing_duration": 9.324,
      "wpm": 2,
      "message": "ย "
    },
    {
      "message_id": 1047,
      "agent_id": 22,
      "delay": 5.324,
      "onscreen_delay": 5.109,
      "typing_delay": 0.215,
      "typing_duration": 11.867,
      "wpm": 37,
      "message": "ร์และเราเข้าใจว่าเราพิมพ์อยู่"
    },
    {
      "message_id": 1048,
      "agent_id": 14,
      "delay": 7.865,
      "onscreen_delay": 7.865,
      "typing_delay": 0,
      "typing_duration": 12.562,
      "wpm": 72,
      "message": "แต่ถ้าพิมพ์ลบ ๆ  ๆ นี่ มันทำให้รู้สึกเสียเวลา อยากให้แก้นะคะ "
    },
    {
      "message_id": 1049,
      "agent_id": 25,
      "delay": 8.562,
      "onscreen_delay": 6.594,
      "typing_delay": 1.968,
      "typing_duration": 6.422,
      "wpm": 61,
      "message": "เราอยากให้แล้วก็ข้อสุดท้าย"
    },
    {
      "message_id": 1050,
      "agent_id": 21,
      "delay": 4.559,
      "onscreen_delay": 3.905,
      "typing_delay": 0.654,
      "typing_duration": 9.872,
      "wpm": 74,
      "message": "ดีใจมาก ๆ ที่มีรุ่นน้อง ๆ เป็นรุ่นต่อไป ที่ใช้แอป "
    },
    {
      "message_id": 1051,
      "agent_id": 22,
      "delay": 5.872,
      "onscreen_delay": 5.284,
      "typing_delay": 0.588,
      "typing_duration": 10.031,
      "wpm": 39,
      "message": "2 ตัวนี้ เราอยากให้เผยแพร่"
    },
    {
      "message_id": 1052,
      "agent_id": 14,
      "delay": 6.03,
      "onscreen_delay": 6.03,
      "typing_delay": 0,
      "typing_duration": 14.34,
      "wpm": 51,
      "message": "ประชาสัมพันธ์กับคนที่หูเสียภายหลัง หรือผู้สูงอายุ"
    },
    {
      "message_id": 1053,
      "agent_id": 25,
      "delay": 10.34,
      "onscreen_delay": 10.142,
      "typing_delay": 0.198,
      "typing_duration": 5.891,
      "wpm": 74,
      "message": "ที่หูเสียภายหลังได้มีโอกาสใช้"
    },
    {
      "message_id": 1054,
      "agent_id": 21,
      "delay": 6.34,
      "onscreen_delay": 3.759,
      "typing_delay": 2.581,
      "typing_duration": 6.117,
      "wpm": 32,
      "message": "ชัดเจน แต่ว่า"
    },
    {
      "message_id": 1055,
      "agent_id": 22,
      "delay": 2.338,
      "onscreen_delay": 2.338,
      "typing_delay": 0,
      "typing_duration": 10.412,
      "wpm": 49,
      "message": "หูเสื่อมสภาพไปแล้ว บางครั้งอยากให้"
    },
    {
      "message_id": 1056,
      "agent_id": 14,
      "delay": 6.411,
      "onscreen_delay": 6.2,
      "typing_delay": 0.211,
      "typing_duration": 10.008,
      "wpm": 42,
      "message": "ติดต่อแทนนี่ มันเป็นการรบกวน "
    },
    {
      "message_id": 1057,
      "agent_id": 25,
      "delay": 6.007,
      "onscreen_delay": 5.918,
      "typing_delay": 0.089,
      "typing_duration": 7.181,
      "wpm": 61,
      "message": "เราอยากจะพูดเอง แล้วก็สุดท้าย"
    },
    {
      "message_id": 1058,
      "agent_id": 21,
      "delay": 3.165,
      "onscreen_delay": 3.063,
      "typing_delay": 0.102,
      "typing_duration": 6.84,
      "wpm": 70,
      "message": "ขอขอบคุณศูนย์ ขอบคุณดอกเตอร์โป้ง "
    },
    {
      "message_id": 1059,
      "agent_id": 22,
      "delay": 2.839,
      "onscreen_delay": 2.839,
      "typing_delay": 0,
      "typing_duration": 7.618,
      "wpm": 69,
      "message": "ที่เป็นผู้วิเศษที่ทำให้ได้ใช้แอปนี้ "
    },
    {
      "message_id": 1060,
      "agent_id": 14,
      "delay": 3.616,
      "onscreen_delay": 3.361,
      "typing_delay": 0.255,
      "typing_duration": 12.027,
      "wpm": 59,
      "message": "อยู่ไปนาน ๆ เลย อยู่คู่กับคนหูตึงไปนาน ๆ เลยค่ะ "
    },
    {
      "message_id": 1061,
      "agent_id": 25,
      "delay": 8.027,
      "onscreen_delay": 7.797,
      "typing_delay": 0.23,
      "typing_duration": 4.155,
      "wpm": 43,
      "message": "ขอบคุณมากค่ะ"
    },
    {
      "message_id": 1062,
      "agent_id": 21,
      "delay": 4.026,
      "onscreen_delay": 1.555,
      "typing_delay": 2.471,
      "typing_duration": 8.327,
      "wpm": 29,
      "message": "ครับ ขอบคุณพี่ภา"
    },
    {
      "message_id": 1063,
      "agent_id": 22,
      "delay": 4.327,
      "onscreen_delay": 4.278,
      "typing_delay": 0.049,
      "typing_duration": 9.592,
      "wpm": 34,
      "message": "มากครับ ได้พี่ภามาเป็น"
    },
    {
      "message_id": 1064,
      "agent_id": 14,
      "delay": 5.59,
      "onscreen_delay": 5.185,
      "typing_delay": 0.405,
      "typing_duration": 10.851,
      "wpm": 66,
      "message": "ผู้ช่วยวิทยากรตลอดนะครับ และเราคิดว่าคงจะเชิญอีก"
    },
    {
      "message_id": 1065,
      "agent_id": 25,
      "delay": 6.846,
      "onscreen_delay": 5.762,
      "typing_delay": 1.084,
      "typing_duration": 11.852,
      "wpm": 20,
      "message": "ในรุ่นถัดไป แล้ว"
    },
    {
      "message_id": 1066,
      "agent_id": 21,
      "delay": 7.85,
      "onscreen_delay": 7.656,
      "typing_delay": 0.194,
      "typing_duration": 4.988,
      "wpm": 66,
      "message": "เราขอบคุณทุกท่านที่ใช้ "
    },
    {
      "message_id": 1067,
      "agent_id": 22,
      "delay": 3.85,
      "onscreen_delay": 3.85,
      "typing_delay": 0,
      "typing_duration": 6.352,
      "wpm": 104,
      "message": "สำหรับคำแนะนำต่าง ๆ และปัญหาต่าง ๆ ที่ได้เจอ "
    },
    {
      "message_id": 1068,
      "agent_id": 14,
      "delay": 2.351,
      "onscreen_delay": 2.351,
      "typing_delay": 0,
      "typing_duration": 11.537,
      "wpm": 61,
      "message": "ทางทีมก็จะรับไปปรับปรุงให้ดีขึ้นเรื่อย ๆ นะครับ "
    },
    {
      "message_id": 1069,
      "agent_id": 25,
      "delay": 7.536,
      "onscreen_delay": 6.332,
      "typing_delay": 1.204,
      "typing_duration": 9.662,
      "wpm": 54,
      "message": "โดยเฉพาะเรื่องของการแจ้งเหตุฉุกเฉิน "
    },
    {
      "message_id": 1070,
      "agent_id": 21,
      "delay": 5.661,
      "onscreen_delay": 5.661,
      "typing_delay": 0,
      "typing_duration": 8.539,
      "wpm": 60,
      "message": "เราจะขอเอาไปเป็นโจทย์คุยกับทาง 191 "
    },
    {
      "message_id": 1071,
      "agent_id": 22,
      "delay": 4.538,
      "onscreen_delay": 4.525,
      "typing_delay": 0.013,
      "typing_duration": 8.081,
      "wpm": 78,
      "message": "ร่วมกัน เพราะว่าถ้าเรากดมาแล้วอย่างไร TTRS "
    },
    {
      "message_id": 1072,
      "agent_id": 14,
      "delay": 4.079,
      "onscreen_delay": 4.079,
      "typing_delay": 0,
      "typing_duration": 8.588,
      "wpm": 65,
      "message": "ก็ต้องส่งต่อไปให้กับตำรวจอยู่ดีนะครับ "
    },
    {
      "message_id": 1073,
      "agent_id": 25,
      "delay": 4.586,
      "onscreen_delay": 3.99,
      "typing_delay": 0.596,
      "typing_duration": 5.279,
      "wpm": 65,
      "message": "ถ้าจะทำตรงนี้ให้เกิดประ"
    },
    {
      "message_id": 1074,
      "agent_id": 21,
      "delay": 1.279,
      "onscreen_delay": 0.452,
      "typing_delay": 0.827,
      "typing_duration": 6.516,
      "wpm": 99,
      "message": "ไปถึงตำรวจได้จริงด้วยนะครับ ซึ่งอันนี้ TTRS "
    },
    {
      "message_id": 1075,
      "agent_id": 22,
      "delay": 2.515,
      "onscreen_delay": 2.515,
      "typing_delay": 0,
      "typing_duration": 9.541,
      "wpm": 53,
      "message": "คงจะต้องรับไปดูว่าจะทำอย่างไร TTRS "
    },
    {
      "message_id": 1076,
      "agent_id": 14,
      "delay": 5.54,
      "onscreen_delay": 5.54,
      "typing_delay": 0,
      "typing_duration": 12.23,
      "wpm": 56,
      "message": "มีแอปฯ TTRS อยู่นี่ได้ใชฟังก์ชันฉุกเฉินร่วมกัน"
    },
    {
      "message_id": 1077,
      "agent_id": 25,
      "delay": 8.23,
      "onscreen_delay": 7.742,
      "typing_delay": 0.488,
      "typing_duration": 8.358,
      "wpm": 63,
      "message": "ได้นะครับ ขอรับไปคุยกับทาง 191 ก่อน "
    },
    {
      "message_id": 1078,
      "agent_id": 21,
      "delay": 4.357,
      "onscreen_delay": 4.329,
      "typing_delay": 0.028,
      "typing_duration": 8.673,
      "wpm": 114,
      "message": "ขอรับไปคุยกับทาง 191 ก่อน ว่าอันนี้เราเป็นช่องทางหนึ่ง ที่คนหูหนวก"
    },
    {
      "message_id": 1079,
      "agent_id": 22,
      "delay": 4.672,
      "onscreen_delay": 4.67,
      "typing_delay": 0.002,
      "typing_duration": 7.743,
      "wpm": 83,
      "message": "ใช้เยอะ ฉะนั้นคนหูหนวกทุกคนที่เป็นสมาชิกเรา"
    },
    {
      "message_id": 1080,
      "agent_id": 14,
      "delay": 3.741,
      "onscreen_delay": 3.728,
      "typing_delay": 0.013,
      "typing_duration": 9.411,
      "wpm": 70,
      "message": "อยากได้ฟังก์ชันนี้ และจะลิงก์กันอย่างไร ก็ขอ"
    },
    {
      "message_id": 1081,
      "agent_id": 25,
      "delay": 5.41,
      "onscreen_delay": 5.055,
      "typing_delay": 0.355,
      "typing_duration": 7.367,
      "wpm": 57,
      "message": "ขอบคุณทุกท่านมากที่สละเวลามา"
    },
    {
      "message_id": 1082,
      "agent_id": 21,
      "delay": 3.366,
      "onscreen_delay": 2.462,
      "typing_delay": 0.904,
      "typing_duration": 5.748,
      "wpm": 44,
      "message": "ฟังและฝึกฝนนะครับ "
    },
    {
      "message_id": 1083,
      "agent_id": 22,
      "delay": 1.748,
      "onscreen_delay": 0.907,
      "typing_delay": 0.841,
      "typing_duration": 8.702,
      "wpm": 47,
      "message": "อย่างที่พี่ภาบอกครับ แอปนี้"
    },
    {
      "message_id": 1084,
      "agent_id": 14,
      "delay": 4.691,
      "onscreen_delay": 4.632,
      "typing_delay": 0.059,
      "typing_duration": 13.863,
      "wpm": 37,
      "message": "จะไม่มีประโยชน์ถ้าทุกท่านไม่ลองใช้ "
    },
    {
      "message_id": 1085,
      "agent_id": 25,
      "delay": 9.863,
      "onscreen_delay": 9.535,
      "typing_delay": 0.328,
      "typing_duration": 6.733,
      "wpm": 80,
      "message": "ลองใช้ดูนะครับ แรก ๆ ก็อาจจะยากหน่อย "
    },
    {
      "message_id": 1086,
      "agent_id": 21,
      "delay": 5.863,
      "onscreen_delay": 5.37,
      "typing_delay": 0.493,
      "typing_duration": 6.051,
      "wpm": 67,
      "message": "เราจะปรับเข้าหากันได้นะครับ "
    },
    {
      "message_id": 1087,
      "agent_id": 22,
      "delay": 2.049,
      "onscreen_delay": 2.049,
      "typing_delay": 0,
      "typing_duration": 11.868,
      "wpm": 73,
      "message": "นะครับ ไม่ใช่ท่านปรับหาแอปอย่างเดียว แอปก็จะปรับหาท่านด้วย "
    },
    {
      "message_id": 1088,
      "agent_id": 14,
      "delay": 7.867,
      "onscreen_delay": 7.472,
      "typing_delay": 0.395,
      "typing_duration": 13.117,
      "wpm": 51,
      "message": "เราจะทำให้บริการของ TTRS กับคนหูหนวก หูตึงนี่ "
    },
    {
      "message_id": 1089,
      "agent_id": 25,
      "delay": 9.116,
      "onscreen_delay": 7.894,
      "typing_delay": 1.222,
      "typing_duration": 9.729,
      "wpm": 65,
      "message": "อยู่ร่วมกันแล้วก็ได้ประโย่ชน์ร่วมกันที่สุด"
    },
    {
      "message_id": 1090,
      "agent_id": 21,
      "delay": 5.727,
      "onscreen_delay": 5.093,
      "typing_delay": 0.634,
      "typing_duration": 4.387,
      "wpm": 58,
      "message": "ขอบคุณทุกท่านครับ "
    },
    {
      "message_id": 1091,
      "agent_id": 22,
      "delay": 3.783,
      "onscreen_delay": 0,
      "typing_delay": 3.783,
      "typing_duration": 12.611,
      "wpm": 23,
      "message": "เราไปถ่ายรูปร่วมกัน"
    },
    {
      "message_id": 1092,
      "agent_id": 14,
      "delay": 8.61,
      "onscreen_delay": 8.288,
      "typing_delay": 0.322,
      "typing_duration": 9.856,
      "wpm": 44,
      "message": "เป็นถ่ายรูปร่วมกันตรงข้างล่าง "
    },
    {
      "message_id": 1093,
      "agent_id": 25,
      "delay": 5.855,
      "onscreen_delay": 1.321,
      "typing_delay": 4.534,
      "typing_duration": 4.534,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1094,
      "agent_id": 21,
      "delay": 15.003,
      "onscreen_delay": 0,
      "typing_delay": 15.003,
      "typing_duration": 15.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1095,
      "agent_id": 22,
      "delay": 11.001,
      "onscreen_delay": 7.091,
      "typing_delay": 3.91,
      "typing_duration": 3.91,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1096,
      "agent_id": 14,
      "delay": 15,
      "onscreen_delay": 0,
      "typing_delay": 15,
      "typing_duration": 15,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1097,
      "agent_id": 25,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1098,
      "agent_id": 21,
      "delay": 15.003,
      "onscreen_delay": 0,
      "typing_delay": 15.003,
      "typing_duration": 15.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1099,
      "agent_id": 22,
      "delay": 15.003,
      "onscreen_delay": 0,
      "typing_delay": 15.003,
      "typing_duration": 15.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1100,
      "agent_id": 14,
      "delay": 15,
      "onscreen_delay": 0,
      "typing_delay": 15,
      "typing_duration": 15,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1101,
      "agent_id": 25,
      "delay": 10.999,
      "onscreen_delay": 10.997,
      "typing_delay": 0.002,
      "typing_duration": 0.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1102,
      "agent_id": 21,
      "delay": 6.997,
      "onscreen_delay": 6.995,
      "typing_delay": 0.002,
      "typing_duration": 0.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1103,
      "agent_id": 22,
      "delay": 2.995,
      "onscreen_delay": 2.994,
      "typing_delay": 0.001,
      "typing_duration": 0.001,
      "wpm": 0,
      "message": ""
    }
  ]
}