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      "message": "ได้แล้วใช่ไหมคะ"
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      "message": "โอเคค่ะ"
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      "message": "เดี๋ยวมาเริ่มกันนะคะ"
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      "message": "ว่าตัวมาตรฐานตัวนี้เดี๋ยวเราจะมาดู"
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      "message": "ประวัติความเป็นมานะคะ"
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      "message": "แล้วก็"
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      "message": "มาตรฐานตัวนี้เขามีประโยชน์อะไรบ้าง"
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      "message": "แล้วก็มีหน่วยงานหรือองค์กร"
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      "message": "ตัวมาตรฐาน i t i l ของเรานะคะ"
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      "message": "รอย่อมาจาก"
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      "message": "information"
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      "message": "เทคโนโลยี"
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      "message": ""
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    {
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      "message": "นะคะ"
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      "delay": 3.139,
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      "message": "infrastructure แล้วก็ไรซ์เบอรี่นั่นเอง"
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      "delay": 1.918,
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      "message": "เรามาดูถึง"
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      "message": "ความเป็นมานะคะ"
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      "message": ""
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      "message": ""
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      "message": "ของมาตรฐาน itil"
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      "message_id": 87,
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      "delay": 2.594,
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      "message": "i t i l ของเราตัวนี้นะคะ"
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    {
      "message_id": 88,
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    {
      "message_id": 89,
      "agent_id": 13,
      "delay": 2.882,
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    },
    {
      "message_id": 90,
      "agent_id": 13,
      "delay": 0.398,
      "speech_duration": 0.42,
      "transcribe_duration": 0.398,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 91,
      "agent_id": 13,
      "delay": 1.858,
      "speech_duration": 1.892,
      "transcribe_duration": 1.858,
      "wpm": 143,
      "message": "ว่าจะเริ่มตั้งแต่"
    },
    {
      "message_id": 92,
      "agent_id": 13,
      "delay": 3.809,
      "speech_duration": 3.812,
      "transcribe_duration": 3.809,
      "wpm": 130,
      "message": "คริสตศักราชนะคะ 1980 นั่นเองนะคะ"
    },
    {
      "message_id": 93,
      "agent_id": 13,
      "delay": 0.264,
      "speech_duration": 0.292,
      "transcribe_duration": 0.264,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 94,
      "agent_id": 13,
      "delay": 7.588,
      "speech_duration": 7.524,
      "transcribe_duration": 7.588,
      "wpm": 185,
      "message": "หน้ากากแต่ละหน่วยงานก็จะมีการให้บริการนะคะเกี่ยวกับทางด้านไอทีหรือว่าเทคโนโลยีสารสนเทศของเรา"
    },
    {
      "message_id": 95,
      "agent_id": 13,
      "delay": 0.314,
      "speech_duration": 0.356,
      "transcribe_duration": 0.314,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 96,
      "agent_id": 13,
      "delay": 3.24,
      "speech_duration": 3.236,
      "transcribe_duration": 3.24,
      "wpm": 190,
      "message": "แต่เนื่องจากการให้บริการนี้ยังไม่เพียงพอ"
    },
    {
      "message_id": 97,
      "agent_id": 13,
      "delay": 0.257,
      "speech_duration": 0.228,
      "transcribe_duration": 0.257,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 98,
      "agent_id": 13,
      "delay": 2.076,
      "speech_duration": 2.084,
      "transcribe_duration": 2.076,
      "wpm": 187,
      "message": "หรือยังไม่ครอบคลุมนั่นเอง"
    },
    {
      "message_id": 99,
      "agent_id": 13,
      "delay": 0.399,
      "speech_duration": 0.42,
      "transcribe_duration": 0.399,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 100,
      "agent_id": 13,
      "delay": 4.432,
      "speech_duration": 4.452,
      "transcribe_duration": 4.432,
      "wpm": 172,
      "message": "จึงได้มีหน่วยงานที่เข้ามากำกับแล้วก็ควบคุมดูแลนะคะ"
    },
    {
      "message_id": 101,
      "agent_id": 13,
      "delay": 2.5,
      "speech_duration": 2.532,
      "transcribe_duration": 2.5,
      "wpm": 142,
      "message": "หน่วยงานตัวนี้ก็ชื่อว่า"
    },
    {
      "message_id": 102,
      "agent_id": 13,
      "delay": 0.274,
      "speech_duration": 0.292,
      "transcribe_duration": 0.274,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 103,
      "agent_id": 13,
      "delay": 0.359,
      "speech_duration": 0.42,
      "transcribe_duration": 0.359,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 104,
      "agent_id": 13,
      "delay": 1.911,
      "speech_duration": 1.956,
      "transcribe_duration": 1.911,
      "wpm": 77,
      "message": "tcta นะคะ"
    },
    {
      "message_id": 105,
      "agent_id": 13,
      "delay": 5.301,
      "speech_duration": 5.22,
      "transcribe_duration": 5.301,
      "wpm": 158,
      "message": "ซึ่งปัจจุบันก็จะเป็นการทำงานร่วมกันของ 2 หน่วยงานก็คือ"
    },
    {
      "message_id": 106,
      "agent_id": 13,
      "delay": 1.338,
      "speech_duration": 1.38,
      "transcribe_duration": 1.338,
      "wpm": 43,
      "message": "ogc"
    },
    {
      "message_id": 107,
      "agent_id": 13,
      "delay": 0.234,
      "speech_duration": 0.228,
      "transcribe_duration": 0.234,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 108,
      "agent_id": 13,
      "delay": 1.022,
      "speech_duration": 1.06,
      "transcribe_duration": 1.022,
      "wpm": 99,
      "message": "แล้วก็"
    },
    {
      "message_id": 109,
      "agent_id": 13,
      "delay": 1.681,
      "speech_duration": 1.7,
      "transcribe_duration": 1.681,
      "wpm": 106,
      "message": "bsi นั่นเอง"
    },
    {
      "message_id": 110,
      "agent_id": 13,
      "delay": 0.294,
      "speech_duration": 0.228,
      "transcribe_duration": 0.294,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 111,
      "agent_id": 13,
      "delay": 3.554,
      "speech_duration": 3.556,
      "transcribe_duration": 3.554,
      "wpm": 156,
      "message": "หน่วยงานนี้จะเข้ามาช่วยกำกับดูแลนะคะ"
    },
    {
      "message_id": 112,
      "agent_id": 13,
      "delay": 5.98,
      "speech_duration": 5.86,
      "transcribe_duration": 5.98,
      "wpm": 166,
      "message": "การให้บริการด้านเทคโนโลยีสารสนเทศจนกระทั่งนะคะเมื่อปีคริสตศักราช"
    },
    {
      "message_id": 113,
      "agent_id": 13,
      "delay": 1.097,
      "speech_duration": 1.124,
      "transcribe_duration": 1.097,
      "wpm": 67,
      "message": "2000"
    },
    {
      "message_id": 114,
      "agent_id": 13,
      "delay": 0.27,
      "speech_duration": 0.228,
      "transcribe_duration": 0.27,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 115,
      "agent_id": 13,
      "delay": 0.219,
      "speech_duration": 0.228,
      "transcribe_duration": 0.219,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 116,
      "agent_id": 13,
      "delay": 1.935,
      "speech_duration": 1.956,
      "transcribe_duration": 1.935,
      "wpm": 138,
      "message": "ได้มีการพัฒนานะคะ"
    },
    {
      "message_id": 117,
      "agent_id": 13,
      "delay": 3.76,
      "speech_duration": 3.748,
      "transcribe_duration": 3.76,
      "wpm": 136,
      "message": "เกี่ยวกับกรอบนะคะในการที่จะบริหาร"
    },
    {
      "message_id": 118,
      "agent_id": 13,
      "delay": 4.052,
      "speech_duration": 4.068,
      "transcribe_duration": 4.052,
      "wpm": 159,
      "message": "การทรัพยากรทางด้านเทคโนโลยีสารสนเทศอย่างไร"
    },
    {
      "message_id": 119,
      "agent_id": 13,
      "delay": 3.647,
      "speech_duration": 3.684,
      "transcribe_duration": 3.647,
      "wpm": 191,
      "message": "ให้มันเกิดประโยชน์แล้วก็เกิดผลลัพธ์ที่ดีที่สุด"
    },
    {
      "message_id": 120,
      "agent_id": 13,
      "delay": 2.455,
      "speech_duration": 2.468,
      "transcribe_duration": 2.455,
      "wpm": 158,
      "message": "ถ้าอย่างไรก็ได้ให้มันเกิด"
    },
    {
      "message_id": 121,
      "agent_id": 13,
      "delay": 3.323,
      "speech_duration": 3.3,
      "transcribe_duration": 3.323,
      "wpm": 136,
      "message": "เฮ็ดงานให้กับองค์กรของเรานะคะ"
    },
    {
      "message_id": 122,
      "agent_id": 13,
      "delay": 1.082,
      "speech_duration": 1.06,
      "transcribe_duration": 1.082,
      "wpm": 99,
      "message": "ภาครัฐ"
    },
    {
      "message_id": 123,
      "agent_id": 13,
      "delay": 0.221,
      "speech_duration": 0.228,
      "transcribe_duration": 0.221,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 124,
      "agent_id": 13,
      "delay": 1.49,
      "speech_duration": 1.508,
      "transcribe_duration": 1.49,
      "wpm": 119,
      "message": "แล้วก็เอกพล"
    },
    {
      "message_id": 125,
      "agent_id": 13,
      "delay": 1.664,
      "speech_duration": 1.7,
      "transcribe_duration": 1.664,
      "wpm": 141,
      "message": "โดยเริ่มต้นแรกๆ"
    },
    {
      "message_id": 126,
      "agent_id": 13,
      "delay": 3.865,
      "speech_duration": 3.684,
      "transcribe_duration": 3.865,
      "wpm": 126,
      "message": "เป็นชื่อตัวมาตรฐานตัว i l นะคะ"
    },
    {
      "message_id": 127,
      "agent_id": 13,
      "delay": 2.377,
      "speech_duration": 2.404,
      "transcribe_duration": 2.377,
      "wpm": 131,
      "message": "ใช้ชื่อมาตรฐานผู้ว่า"
    },
    {
      "message_id": 128,
      "agent_id": 13,
      "delay": 1.018,
      "speech_duration": 0.996,
      "transcribe_duration": 1.018,
      "wpm": 60,
      "message": "viu"
    },
    {
      "message_id": 129,
      "agent_id": 13,
      "delay": 2.018,
      "speech_duration": 2.02,
      "transcribe_duration": 2.018,
      "wpm": 149,
      "message": "t i m m นั่นเองนะคะ"
    },
    {
      "message_id": 130,
      "agent_id": 13,
      "delay": 0.336,
      "speech_duration": 0.356,
      "transcribe_duration": 0.336,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 131,
      "agent_id": 13,
      "delay": 2.005,
      "speech_duration": 2.02,
      "transcribe_duration": 2.005,
      "wpm": 163,
      "message": "เราก็ใช้ชื่อนี้มาก่อน"
    },
    {
      "message_id": 132,
      "agent_id": 13,
      "delay": 2.455,
      "speech_duration": 2.468,
      "transcribe_duration": 2.455,
      "wpm": 170,
      "message": "ก่อนที่จะถูกเปลี่ยนชื่อนะคะ"
    },
    {
      "message_id": 133,
      "agent_id": 13,
      "delay": 1.928,
      "speech_duration": 1.956,
      "transcribe_duration": 1.928,
      "wpm": 138,
      "message": "ต้นเป็นมาตรฐานตัว"
    },
    {
      "message_id": 134,
      "agent_id": 13,
      "delay": 2.915,
      "speech_duration": 2.916,
      "transcribe_duration": 2.915,
      "wpm": 144,
      "message": "i t i l ปัจจุบันนั่นเองนะคะ"
    },
    {
      "message_id": 135,
      "agent_id": 13,
      "delay": 4.388,
      "speech_duration": 4.388,
      "transcribe_duration": 4.388,
      "wpm": 161,
      "message": "คราวนี้เราจะมาดูประโยชน์นะคะในการที่เอาตัวกรอบ"
    },
    {
      "message_id": 136,
      "agent_id": 13,
      "delay": 0.306,
      "speech_duration": 0.356,
      "transcribe_duration": 0.306,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 137,
      "agent_id": 13,
      "delay": 2.486,
      "speech_duration": 2.532,
      "transcribe_duration": 2.486,
      "wpm": 166,
      "message": "แนวความคิดวิธีการปฏิบัตินี่"
    },
    {
      "message_id": 138,
      "agent_id": 13,
      "delay": 3.104,
      "speech_duration": 3.108,
      "transcribe_duration": 3.104,
      "wpm": 135,
      "message": "ที่นำมาใช้กับหน่วยงานองค์กร"
    },
    {
      "message_id": 139,
      "agent_id": 13,
      "delay": 2.422,
      "speech_duration": 2.468,
      "transcribe_duration": 2.422,
      "wpm": 146,
      "message": "ภาครัฐและภาคเอกชนของเรา"
    },
    {
      "message_id": 140,
      "agent_id": 13,
      "delay": 2.436,
      "speech_duration": 2.468,
      "transcribe_duration": 2.436,
      "wpm": 201,
      "message": "เมื่อใช้แล้วเกิดประโยชน์อะไรบ้าง"
    },
    {
      "message_id": 141,
      "agent_id": 13,
      "delay": 3.289,
      "speech_duration": 3.3,
      "transcribe_duration": 3.289,
      "wpm": 109,
      "message": "เบื้องต้นทุนนั่นเองนะคะ"
    },
    {
      "message_id": 142,
      "agent_id": 13,
      "delay": 5.493,
      "speech_duration": 5.476,
      "transcribe_duration": 5.493,
      "wpm": 170,
      "message": "ในการบริหารจัดการดูแลเกี่ยวกับการใช้ทรัพยากรเทคโนโลยีสารสนเทศ"
    },
    {
      "message_id": 143,
      "agent_id": 13,
      "delay": 0.556,
      "speech_duration": 0.612,
      "transcribe_duration": 0.556,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 144,
      "agent_id": 13,
      "delay": 1.292,
      "speech_duration": 1.316,
      "transcribe_duration": 1.292,
      "wpm": 160,
      "message": "อันที่ 2 นะคะ"
    },
    {
      "message_id": 145,
      "agent_id": 13,
      "delay": 0.587,
      "speech_duration": 0.612,
      "transcribe_duration": 0.587,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 146,
      "agent_id": 13,
      "delay": 2.698,
      "speech_duration": 2.724,
      "transcribe_duration": 2.698,
      "wpm": 138,
      "message": "ปรับปรุงนะคะการให้บริการ"
    },
    {
      "message_id": 147,
      "agent_id": 13,
      "delay": 4.511,
      "speech_duration": 4.516,
      "transcribe_duration": 4.511,
      "wpm": 166,
      "message": "ให้มีกระบวนการหรือว่าขั้นตอนที่เป็นวิธีแนวปฏิบัติ"
    },
    {
      "message_id": 148,
      "agent_id": 13,
      "delay": 0.232,
      "speech_duration": 0.228,
      "transcribe_duration": 0.232,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 149,
      "agent_id": 13,
      "delay": 1.176,
      "speech_duration": 1.124,
      "transcribe_duration": 1.176,
      "wpm": 133,
      "message": "พี่สามารถ"
    },
    {
      "message_id": 150,
      "agent_id": 13,
      "delay": 4.338,
      "speech_duration": 4.324,
      "transcribe_duration": 4.338,
      "wpm": 180,
      "message": "สมัครงานได้จริงแล้วก็เกิดประโยชน์แล้วก็ผลลัพธ์ตามมา"
    },
    {
      "message_id": 151,
      "agent_id": 13,
      "delay": 0.234,
      "speech_duration": 0.228,
      "transcribe_duration": 0.234,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 152,
      "agent_id": 13,
      "delay": 1.54,
      "speech_duration": 1.572,
      "transcribe_duration": 1.54,
      "wpm": 115,
      "message": "ข้อ 3 ก็คือ"
    },
    {
      "message_id": 153,
      "agent_id": 13,
      "delay": 1.614,
      "speech_duration": 1.636,
      "transcribe_duration": 1.614,
      "wpm": 147,
      "message": "ให้หน่วยงานนะคะ"
    },
    {
      "message_id": 154,
      "agent_id": 13,
      "delay": 0.295,
      "speech_duration": 0.356,
      "transcribe_duration": 0.295,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 155,
      "agent_id": 13,
      "delay": 5.839,
      "speech_duration": 5.732,
      "transcribe_duration": 5.839,
      "wpm": 162,
      "message": "ให้บริการลูกค้านะคะเกี่ยวกับเทคโนโลยีสารสนเทศแล้วก็ลูกค้าเกิด"
    },
    {
      "message_id": 156,
      "agent_id": 13,
      "delay": 2.572,
      "speech_duration": 2.596,
      "transcribe_duration": 2.572,
      "wpm": 127,
      "message": "มึงพอใจในการใช้บริการ"
    },
    {
      "message_id": 157,
      "agent_id": 13,
      "delay": 3.198,
      "speech_duration": 3.236,
      "transcribe_duration": 3.198,
      "wpm": 181,
      "message": "เกี่ยวกับประสิทธิภาพในการให้บริการนะคะ"
    },
    {
      "message_id": 158,
      "agent_id": 13,
      "delay": 4.063,
      "speech_duration": 4.068,
      "transcribe_duration": 4.063,
      "wpm": 184,
      "message": "มีมาตรฐานแล้วก็มีความเป็นมืออาชีพที่ดีนั่นเองนะคะ"
    },
    {
      "message_id": 159,
      "agent_id": 13,
      "delay": 2.053,
      "speech_duration": 2.084,
      "transcribe_duration": 2.053,
      "wpm": 223,
      "message": "อันนี้ก็ถือว่าเป็นประโยชน์นะคะ"
    },
    {
      "message_id": 160,
      "agent_id": 13,
      "delay": 1.151,
      "speech_duration": 1.188,
      "transcribe_duration": 1.151,
      "wpm": 76,
      "message": "3 ข้อ"
    },
    {
      "message_id": 161,
      "agent_id": 13,
      "delay": 3.59,
      "speech_duration": 3.62,
      "transcribe_duration": 3.59,
      "wpm": 191,
      "message": "เดี๋ยวเรามาดูต่อนะคะเกี่ยวกับประโยชน์ข้อที่ 4"
    },
    {
      "message_id": 162,
      "agent_id": 13,
      "delay": 2.266,
      "speech_duration": 2.276,
      "transcribe_duration": 2.266,
      "wpm": 132,
      "message": "เรามีกรอบแนวความคิด"
    },
    {
      "message_id": 163,
      "agent_id": 13,
      "delay": 1.274,
      "speech_duration": 1.316,
      "transcribe_duration": 1.274,
      "wpm": 160,
      "message": "ที่ใช้ร่วมกัน"
    },
    {
      "message_id": 164,
      "agent_id": 13,
      "delay": 0.233,
      "speech_duration": 0.292,
      "transcribe_duration": 0.233,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 165,
      "agent_id": 13,
      "delay": 5.498,
      "speech_duration": 5.412,
      "transcribe_duration": 5.498,
      "wpm": 183,
      "message": "ดังนั้นหน่วยงานหรือว่าองค์กรของเราเราก็จะได้รับตัวมาตรฐานสากลเป็น"
    },
    {
      "message_id": 166,
      "agent_id": 13,
      "delay": 1.91,
      "speech_duration": 1.956,
      "transcribe_duration": 1.91,
      "wpm": 146,
      "message": "เครื่องการันตีนะคะ"
    },
    {
      "message_id": 167,
      "agent_id": 13,
      "delay": 1.42,
      "speech_duration": 1.444,
      "transcribe_duration": 1.42,
      "wpm": 114,
      "message": "องค์กรด้วย"
    },
    {
      "message_id": 168,
      "agent_id": 13,
      "delay": 0.301,
      "speech_duration": 0.292,
      "transcribe_duration": 0.301,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 169,
      "agent_id": 13,
      "delay": 2.063,
      "speech_duration": 2.084,
      "transcribe_duration": 2.063,
      "wpm": 144,
      "message": "จะทำให้ผู้ใช้บริการ"
    },
    {
      "message_id": 170,
      "agent_id": 13,
      "delay": 3.966,
      "speech_duration": 3.94,
      "transcribe_duration": 3.966,
      "wpm": 183,
      "message": "หรือว่าหน่วยงานอื่นๆความมั่นใจกับหน่วยงานของเรา"
    },
    {
      "message_id": 171,
      "agent_id": 13,
      "delay": 1.474,
      "speech_duration": 1.508,
      "transcribe_duration": 1.474,
      "wpm": 159,
      "message": "ข้อที่ 5 ของเรา"
    },
    {
      "message_id": 172,
      "agent_id": 13,
      "delay": 1.605,
      "speech_duration": 1.636,
      "transcribe_duration": 1.605,
      "wpm": 156,
      "message": "เพิ่มประสิทธิภาพ"
    },
    {
      "message_id": 173,
      "agent_id": 13,
      "delay": 0.305,
      "speech_duration": 0.228,
      "transcribe_duration": 0.305,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 174,
      "agent_id": 13,
      "delay": 2.837,
      "speech_duration": 2.852,
      "transcribe_duration": 2.837,
      "wpm": 200,
      "message": "แล้วก็ทักษะการทำงานให้มากยิ่งขึ้นนะคะ"
    },
    {
      "message_id": 175,
      "agent_id": 13,
      "delay": 2.033,
      "speech_duration": 2.084,
      "transcribe_duration": 2.033,
      "wpm": 144,
      "message": "ลดขั้นตอนในการทำงาน"
    },
    {
      "message_id": 176,
      "agent_id": 13,
      "delay": 3.149,
      "speech_duration": 3.172,
      "transcribe_duration": 3.149,
      "wpm": 175,
      "message": "ระยะเวลาในการทำงานที่อาจจะสั้นลงนะคะ"
    },
    {
      "message_id": 177,
      "agent_id": 13,
      "delay": 1.784,
      "speech_duration": 1.828,
      "transcribe_duration": 1.784,
      "wpm": 181,
      "message": "แล้วก็ได้ผลลัพธ์ที่ดี"
    },
    {
      "message_id": 178,
      "agent_id": 13,
      "delay": 1.881,
      "speech_duration": 1.892,
      "transcribe_duration": 1.881,
      "wpm": 222,
      "message": "ถือว่าดียิ่งกว่านั้นเองนะคะ"
    },
    {
      "message_id": 179,
      "agent_id": 13,
      "delay": 1.253,
      "speech_duration": 1.252,
      "transcribe_duration": 1.253,
      "wpm": 132,
      "message": "ข้อ 6 นะคะ"
    },
    {
      "message_id": 180,
      "agent_id": 13,
      "delay": 3.601,
      "speech_duration": 3.62,
      "transcribe_duration": 3.601,
      "wpm": 149,
      "message": "ให้บริการนะคะหน่วยงานมีความคล่องตัว"
    },
    {
      "message_id": 181,
      "agent_id": 13,
      "delay": 2.124,
      "speech_duration": 2.148,
      "transcribe_duration": 2.124,
      "wpm": 175,
      "message": "มีประสิทธิภาพมากยิ่งขึ้น"
    },
    {
      "message_id": 182,
      "agent_id": 13,
      "delay": 2.186,
      "speech_duration": 2.212,
      "transcribe_duration": 2.186,
      "wpm": 95,
      "message": "กรอบคุณลักษณะ"
    },
    {
      "message_id": 183,
      "agent_id": 13,
      "delay": 4.947,
      "speech_duration": 4.964,
      "transcribe_duration": 4.947,
      "wpm": 136,
      "message": "การทำงานของตัวมาตรฐาน itil ของเรานั่นเองนะคะ"
    },
    {
      "message_id": 184,
      "agent_id": 13,
      "delay": 2.772,
      "speech_duration": 2.788,
      "transcribe_duration": 2.772,
      "wpm": 204,
      "message": "เมื่อกี้ก็จะเป็นประโยชน์ทั้งหมด 6 ข้อ"
    },
    {
      "message_id": 185,
      "agent_id": 13,
      "delay": 3.331,
      "speech_duration": 3.3,
      "transcribe_duration": 3.331,
      "wpm": 105,
      "message": "เราได้ทำตัวมาตรฐาน iec"
    },
    {
      "message_id": 186,
      "agent_id": 13,
      "delay": 5.067,
      "speech_duration": 5.028,
      "transcribe_duration": 5.067,
      "wpm": 182,
      "message": "มาตรฐานสากลของเรามาใช้ในหน่วยงานแล้วก็องค์กรประโยชน์อะไรบ้าง"
    },
    {
      "message_id": 187,
      "agent_id": 13,
      "delay": 6.006,
      "speech_duration": 5.924,
      "transcribe_duration": 6.006,
      "wpm": 177,
      "message": "คราวนี้เรามาดูตนตัดหรือว่าหน่วยงานที่เขานำตัวมาตรฐานมาใช้งานจริงๆนะคะ"
    },
    {
      "message_id": 188,
      "agent_id": 13,
      "delay": 1.272,
      "speech_duration": 1.316,
      "transcribe_duration": 1.272,
      "wpm": 137,
      "message": "เริ่มต้นที่"
    },
    {
      "message_id": 189,
      "agent_id": 13,
      "delay": 1.237,
      "speech_duration": 1.252,
      "transcribe_duration": 1.237,
      "wpm": 120,
      "message": "บริษัทแรก"
    },
    {
      "message_id": 190,
      "agent_id": 13,
      "delay": 0.307,
      "speech_duration": 0.292,
      "transcribe_duration": 0.307,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 191,
      "agent_id": 13,
      "delay": 1.148,
      "speech_duration": 1.188,
      "transcribe_duration": 1.148,
      "wpm": 51,
      "message": "PNG"
    },
    {
      "message_id": 192,
      "agent_id": 13,
      "delay": 4.94,
      "speech_duration": 4.708,
      "transcribe_duration": 4.94,
      "wpm": 191,
      "message": "ซึ่งเป็นบริษัทที่นักศึกษาทุกคนต้องได้ใช้เครื่องอุปโภคบริโภค"
    },
    {
      "message_id": 193,
      "agent_id": 13,
      "delay": 1.748,
      "speech_duration": 1.764,
      "transcribe_duration": 1.748,
      "wpm": 162,
      "message": "ของเหล่านี้แน่นะคะ"
    },
    {
      "message_id": 194,
      "agent_id": 13,
      "delay": 1.357,
      "speech_duration": 1.38,
      "transcribe_duration": 1.357,
      "wpm": 141,
      "message": "ทุกคนเลยนะคะ"
    },
    {
      "message_id": 195,
      "agent_id": 13,
      "delay": 3.834,
      "speech_duration": 3.812,
      "transcribe_duration": 3.834,
      "wpm": 130,
      "message": "เราจะมาดูว่าหน่วยงานนี้ขอน้ำจิ้ม"
    },
    {
      "message_id": 196,
      "agent_id": 13,
      "delay": 0.272,
      "speech_duration": 0.228,
      "transcribe_duration": 0.272,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 197,
      "agent_id": 13,
      "delay": 1.932,
      "speech_duration": 1.956,
      "transcribe_duration": 1.932,
      "wpm": 138,
      "message": "มาใช้ในองค์กรนะคะ"
    },
    {
      "message_id": 198,
      "agent_id": 13,
      "delay": 4.236,
      "speech_duration": 4.26,
      "transcribe_duration": 4.236,
      "wpm": 158,
      "message": "ตั้งแต่เริ่มต้นเลยตั้งแต่ปีคริสต์ศักราช 1999"
    },
    {
      "message_id": 199,
      "agent_id": 13,
      "delay": 3.667,
      "speech_duration": 3.684,
      "transcribe_duration": 3.667,
      "wpm": 49,
      "message": "มาต่อเนื่อง"
    },
    {
      "message_id": 200,
      "agent_id": 13,
      "delay": 1.878,
      "speech_duration": 1.892,
      "transcribe_duration": 1.878,
      "wpm": 135,
      "message": "กระทั่ง 4 ปีนะคะ"
    },
    {
      "message_id": 201,
      "agent_id": 13,
      "delay": 2.526,
      "speech_duration": 2.532,
      "transcribe_duration": 2.526,
      "wpm": 154,
      "message": "ก็มีรายงานทำให้เราทราบว่า"
    },
    {
      "message_id": 202,
      "agent_id": 13,
      "delay": 3.165,
      "speech_duration": 3.172,
      "transcribe_duration": 3.165,
      "wpm": 175,
      "message": "กรรมฐานตอนนี้สามารถที่จะลดต้นทุนนะคะ"
    },
    {
      "message_id": 203,
      "agent_id": 13,
      "delay": 4.306,
      "speech_duration": 4.324,
      "transcribe_duration": 4.306,
      "wpm": 167,
      "message": "ในการบริหารจัดการนะคะเกี่ยวกับเทคโนโลยีสารสนเทศ"
    },
    {
      "message_id": 204,
      "agent_id": 13,
      "delay": 3.262,
      "speech_duration": 3.3,
      "transcribe_duration": 3.262,
      "wpm": 136,
      "message": "ลดลงไปถึง 500 ล้านเหรียญสหรัฐ"
    },
    {
      "message_id": 205,
      "agent_id": 13,
      "delay": 0.271,
      "speech_duration": 0.292,
      "transcribe_duration": 0.271,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 206,
      "agent_id": 13,
      "delay": 0.443,
      "speech_duration": 0.484,
      "transcribe_duration": 0.443,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 207,
      "agent_id": 13,
      "delay": 3.342,
      "speech_duration": 3.364,
      "transcribe_duration": 3.342,
      "wpm": 223,
      "message": "ก็ถือว่าเป็นการประหยัดต้นทุนที่ค่อนข้างสูงนั่นเอง"
    },
    {
      "message_id": 208,
      "agent_id": 13,
      "delay": 5.198,
      "speech_duration": 5.22,
      "transcribe_duration": 5.198,
      "wpm": 178,
      "message": "หรือจะเป็นการคิดต้นทุนด้านปฏิบัติงานก็สามารถที่จะช่วยลดต้นทุน"
    },
    {
      "message_id": 209,
      "agent_id": 13,
      "delay": 1.655,
      "speech_duration": 1.7,
      "transcribe_duration": 1.655,
      "wpm": 141,
      "message": "6-8 เปอร์เซ็นต์"
    },
    {
      "message_id": 210,
      "agent_id": 13,
      "delay": 5.518,
      "speech_duration": 5.54,
      "transcribe_duration": 5.518,
      "wpm": 165,
      "message": "และในการดูแลนะคะบุคลากรด้านเทคโนโลยีสารสนเทศของเราก็ลดลงนะคะ"
    },
    {
      "message_id": 211,
      "agent_id": 13,
      "delay": 3.281,
      "speech_duration": 3.3,
      "transcribe_duration": 3.281,
      "wpm": 173,
      "message": "ประหยัดขึ้นตั้ง 15 ถึง 20 เปอร์เซ็นต์"
    },
    {
      "message_id": 212,
      "agent_id": 13,
      "delay": 1.331,
      "speech_duration": 1.38,
      "transcribe_duration": 1.331,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 213,
      "agent_id": 13,
      "delay": 1.668,
      "speech_duration": 1.7,
      "transcribe_duration": 1.668,
      "wpm": 106,
      "message": "ตัว P and g"
    },
    {
      "message_id": 214,
      "agent_id": 13,
      "delay": 1.085,
      "speech_duration": 1.124,
      "transcribe_duration": 1.085,
      "wpm": 120,
      "message": "ก็จะเห็น"
    },
    {
      "message_id": 215,
      "agent_id": 13,
      "delay": 1.141,
      "speech_duration": 1.188,
      "transcribe_duration": 1.141,
      "wpm": 126,
      "message": "ผลิตภัณฑ์"
    },
    {
      "message_id": 216,
      "agent_id": 13,
      "delay": 3.157,
      "speech_duration": 3.172,
      "transcribe_duration": 3.157,
      "wpm": 99,
      "message": "ขายสินค้าหรือว่าห้าง"
    },
    {
      "message_id": 217,
      "agent_id": 13,
      "delay": 0.957,
      "speech_duration": 0.996,
      "transcribe_duration": 0.957,
      "wpm": 90,
      "message": "ต่างๆ"
    },
    {
      "message_id": 218,
      "agent_id": 13,
      "delay": 3.497,
      "speech_duration": 3.492,
      "transcribe_duration": 3.497,
      "wpm": 202,
      "message": "นักศึกษาจะได้ใช้มาอุปโภคบริโภคนะคะไม่ว่าจะเป็น"
    },
    {
      "message_id": 219,
      "agent_id": 13,
      "delay": 1.771,
      "speech_duration": 1.764,
      "transcribe_duration": 1.771,
      "wpm": 119,
      "message": "ครับผมแฟนทิ้ง"
    },
    {
      "message_id": 220,
      "agent_id": 13,
      "delay": 0.247,
      "speech_duration": 0.228,
      "transcribe_duration": 0.247,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 221,
      "agent_id": 13,
      "delay": 0.232,
      "speech_duration": 0.292,
      "transcribe_duration": 0.232,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 222,
      "agent_id": 13,
      "delay": 1.667,
      "speech_duration": 1.7,
      "transcribe_duration": 1.667,
      "wpm": 44,
      "message": "นะคะ"
    },
    {
      "message_id": 223,
      "agent_id": 13,
      "delay": 0.353,
      "speech_duration": 0.42,
      "transcribe_duration": 0.353,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 224,
      "agent_id": 13,
      "delay": 0.294,
      "speech_duration": 0.356,
      "transcribe_duration": 0.294,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 225,
      "agent_id": 13,
      "delay": 2.693,
      "speech_duration": 2.724,
      "transcribe_duration": 2.693,
      "wpm": 105,
      "message": "ยาสีฟันต่างๆมากมาย"
    },
    {
      "message_id": 226,
      "agent_id": 13,
      "delay": 0.398,
      "speech_duration": 0.42,
      "transcribe_duration": 0.398,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 227,
      "agent_id": 13,
      "delay": 0.969,
      "speech_duration": 0.996,
      "transcribe_duration": 0.969,
      "wpm": 120,
      "message": "บราวนี่"
    },
    {
      "message_id": 228,
      "agent_id": 13,
      "delay": 0.264,
      "speech_duration": 0.292,
      "transcribe_duration": 0.264,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 229,
      "agent_id": 13,
      "delay": 0.242,
      "speech_duration": 0.292,
      "transcribe_duration": 0.242,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 230,
      "agent_id": 13,
      "delay": 3.403,
      "speech_duration": 3.428,
      "transcribe_duration": 3.403,
      "wpm": 118,
      "message": "ผึ้ง PNG ก็จะเป็นบริษัทที่"
    },
    {
      "message_id": 231,
      "agent_id": 13,
      "delay": 0.362,
      "speech_duration": 0.42,
      "transcribe_duration": 0.362,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 232,
      "agent_id": 13,
      "delay": 2.25,
      "speech_duration": 2.212,
      "transcribe_duration": 2.25,
      "wpm": 136,
      "message": "ยักษ์ใหญ่ของอเมริกา"
    },
    {
      "message_id": 233,
      "agent_id": 13,
      "delay": 0.773,
      "speech_duration": 0.42,
      "transcribe_duration": 0.773,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 234,
      "agent_id": 13,
      "delay": 0.893,
      "speech_duration": 0.932,
      "transcribe_duration": 0.893,
      "wpm": 97,
      "message": "วัตถุ"
    },
    {
      "message_id": 235,
      "agent_id": 13,
      "delay": 0.432,
      "speech_duration": 0.484,
      "transcribe_duration": 0.432,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 236,
      "agent_id": 13,
      "delay": 0.252,
      "speech_duration": 0.228,
      "transcribe_duration": 0.252,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 237,
      "agent_id": 13,
      "delay": 3.794,
      "speech_duration": 3.748,
      "transcribe_duration": 3.794,
      "wpm": 116,
      "message": "ให้บริการลูกค้ามา 156 ปีแล้ว"
    },
    {
      "message_id": 238,
      "agent_id": 13,
      "delay": 0.252,
      "speech_duration": 0.228,
      "transcribe_duration": 0.252,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 239,
      "agent_id": 13,
      "delay": 1.357,
      "speech_duration": 1.38,
      "transcribe_duration": 1.357,
      "wpm": 141,
      "message": "เริ่มเข้าไทย"
    },
    {
      "message_id": 240,
      "agent_id": 13,
      "delay": 5.618,
      "speech_duration": 5.54,
      "transcribe_duration": 5.618,
      "wpm": 184,
      "message": "กระบะปีดังนั้นบริษัทที่ค่อนข้างให้บริการเกี่ยวกับตัวเองแล้วก็จะเห็น"
    },
    {
      "message_id": 241,
      "agent_id": 13,
      "delay": 0.964,
      "speech_duration": 0.996,
      "transcribe_duration": 0.964,
      "wpm": 151,
      "message": "พวกนี้นี่"
    },
    {
      "message_id": 242,
      "agent_id": 13,
      "delay": 0.23,
      "speech_duration": 0.292,
      "transcribe_duration": 0.23,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 243,
      "agent_id": 13,
      "delay": 4.072,
      "speech_duration": 4.004,
      "transcribe_duration": 4.072,
      "wpm": 169,
      "message": "เหมือนอยากให้เธอก็จะมีหลายประเภทนะคะก็จะเป็น"
    },
    {
      "message_id": 244,
      "agent_id": 13,
      "delay": 0.264,
      "speech_duration": 0.228,
      "transcribe_duration": 0.264,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 245,
      "agent_id": 13,
      "delay": 0.341,
      "speech_duration": 0.356,
      "transcribe_duration": 0.341,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 246,
      "agent_id": 13,
      "delay": 0.952,
      "speech_duration": 0.996,
      "transcribe_duration": 0.952,
      "wpm": 60,
      "message": "ไร่"
    },
    {
      "message_id": 247,
      "agent_id": 13,
      "delay": 1.073,
      "speech_duration": 1.06,
      "transcribe_duration": 1.073,
      "wpm": 142,
      "message": "ตัว P and"
    },
    {
      "message_id": 248,
      "agent_id": 13,
      "delay": 1.162,
      "speech_duration": 1.188,
      "transcribe_duration": 1.162,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 249,
      "agent_id": 13,
      "delay": 4.74,
      "speech_duration": 4.708,
      "transcribe_duration": 4.74,
      "wpm": 89,
      "message": "ชื่อแต่ละประเทศเป็น PLC ของ"
    },
    {
      "message_id": 250,
      "agent_id": 13,
      "delay": 0.25,
      "speech_duration": 0.292,
      "transcribe_duration": 0.25,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 251,
      "agent_id": 13,
      "delay": 4.492,
      "speech_duration": 4.388,
      "transcribe_duration": 4.492,
      "wpm": 120,
      "message": "ของไทยเราก็จะมีหน้าตาที่แบรนด์นะคะ"
    },
    {
      "message_id": 252,
      "agent_id": 13,
      "delay": 0.235,
      "speech_duration": 0.292,
      "transcribe_duration": 0.235,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 253,
      "agent_id": 13,
      "delay": 1.72,
      "speech_duration": 1.764,
      "transcribe_duration": 1.72,
      "wpm": 162,
      "message": "แบรนด์เดียวกันนะคะ"
    },
    {
      "message_id": 254,
      "agent_id": 13,
      "delay": 0.229,
      "speech_duration": 0.292,
      "transcribe_duration": 0.229,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 255,
      "agent_id": 13,
      "delay": 3.708,
      "speech_duration": 3.684,
      "transcribe_duration": 3.708,
      "wpm": 138,
      "message": "การผลิตก็แล้วแต่ประเทศนั่นเองนะคะ"
    },
    {
      "message_id": 256,
      "agent_id": 13,
      "delay": 0.257,
      "speech_duration": 0.292,
      "transcribe_duration": 0.257,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 257,
      "agent_id": 13,
      "delay": 2.454,
      "speech_duration": 2.468,
      "transcribe_duration": 2.454,
      "wpm": 213,
      "message": "อันนี้ก็เป็นตัวอย่างของหน่วยงานแรก"
    },
    {
      "message_id": 258,
      "agent_id": 13,
      "delay": 0.29,
      "speech_duration": 0.292,
      "transcribe_duration": 0.29,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 259,
      "agent_id": 13,
      "delay": 2.535,
      "speech_duration": 2.532,
      "transcribe_duration": 2.535,
      "wpm": 184,
      "message": "ที่นำมาใช้และเกิดประโยชน์จริงๆ"
    },
    {
      "message_id": 260,
      "agent_id": 13,
      "delay": 0.249,
      "speech_duration": 0.228,
      "transcribe_duration": 0.249,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 261,
      "agent_id": 13,
      "delay": 0.259,
      "speech_duration": 0.292,
      "transcribe_duration": 0.259,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 262,
      "agent_id": 13,
      "delay": 0.871,
      "speech_duration": 0.932,
      "transcribe_duration": 0.871,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 263,
      "agent_id": 13,
      "delay": 4.813,
      "speech_duration": 4.836,
      "transcribe_duration": 4.813,
      "wpm": 158,
      "message": "หน่วยงานที่ 2 องค์กรที่ 2 ที่เรานำมายกตัวอย่างนะคะ"
    },
    {
      "message_id": 264,
      "agent_id": 13,
      "delay": 3.664,
      "speech_duration": 3.556,
      "transcribe_duration": 3.664,
      "wpm": 152,
      "message": "เอานะคะว่าจะเป็นบริษัทหรือว่าองค์กร"
    },
    {
      "message_id": 265,
      "agent_id": 13,
      "delay": 2.512,
      "speech_duration": 2.532,
      "transcribe_duration": 2.512,
      "wpm": 172,
      "message": "ที่ให้บริการนะคะเกี่ยวกับพวก"
    },
    {
      "message_id": 266,
      "agent_id": 13,
      "delay": 0.246,
      "speech_duration": 0.292,
      "transcribe_duration": 0.246,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 267,
      "agent_id": 13,
      "delay": 1.419,
      "speech_duration": 1.444,
      "transcribe_duration": 1.419,
      "wpm": 104,
      "message": "รถขุดเจาะ"
    },
    {
      "message_id": 268,
      "agent_id": 13,
      "delay": 3.091,
      "speech_duration": 3.108,
      "transcribe_duration": 3.091,
      "wpm": 135,
      "message": "รถตักดินนะคะพวกแม็คโครต่างๆ"
    },
    {
      "message_id": 269,
      "agent_id": 13,
      "delay": 0.232,
      "speech_duration": 0.292,
      "transcribe_duration": 0.232,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 270,
      "agent_id": 13,
      "delay": 3.667,
      "speech_duration": 3.684,
      "transcribe_duration": 3.667,
      "wpm": 138,
      "message": "ซึ่งเราจะเคยเห็นตามไปก่อสร้างนะคะ"
    },
    {
      "message_id": 271,
      "agent_id": 13,
      "delay": 2.033,
      "speech_duration": 2.084,
      "transcribe_duration": 2.033,
      "wpm": 115,
      "message": "เป็นการสร้างถนน"
    },
    {
      "message_id": 272,
      "agent_id": 13,
      "delay": 6.066,
      "speech_duration": 6.052,
      "transcribe_duration": 6.066,
      "wpm": 164,
      "message": "อาคารบ้านเรือนนะคะบริษัทนี้ก็จะเป็นค่อนข้างใหญ่เหมือนกันให้บริการ"
    },
    {
      "message_id": 273,
      "agent_id": 13,
      "delay": 1.415,
      "speech_duration": 1.444,
      "transcribe_duration": 1.415,
      "wpm": 125,
      "message": "เครื่องนะคะ"
    },
    {
      "message_id": 274,
      "agent_id": 13,
      "delay": 0.759,
      "speech_duration": 0.804,
      "transcribe_duration": 0.759,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 275,
      "agent_id": 13,
      "delay": 3.089,
      "speech_duration": 3.044,
      "transcribe_duration": 3.089,
      "wpm": 103,
      "message": "เอาไปใส่ในการขุดเจาะ"
    },
    {
      "message_id": 276,
      "agent_id": 13,
      "delay": 1.148,
      "speech_duration": 1.124,
      "transcribe_duration": 1.148,
      "wpm": 107,
      "message": "ดินนะคะ"
    },
    {
      "message_id": 277,
      "agent_id": 13,
      "delay": 2.894,
      "speech_duration": 2.916,
      "transcribe_duration": 2.894,
      "wpm": 134,
      "message": "หรือว่าทำเสาตรงเสาปูนนะคะ"
    },
    {
      "message_id": 278,
      "agent_id": 13,
      "delay": 5.086,
      "speech_duration": 5.028,
      "transcribe_duration": 5.086,
      "wpm": 167,
      "message": "บริษัท academia กูได้ตามตัวมาตรฐานตัว IQ มาใช้เหมือนกัน"
    },
    {
      "message_id": 279,
      "agent_id": 13,
      "delay": 0.32,
      "speech_duration": 0.356,
      "transcribe_duration": 0.32,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 280,
      "agent_id": 13,
      "delay": 5.302,
      "speech_duration": 5.284,
      "transcribe_duration": 5.302,
      "wpm": 91,
      "message": "PNG ก็ใช้คริสต์ศักราช 1998 นะคะ"
    },
    {
      "message_id": 281,
      "agent_id": 13,
      "delay": 1.539,
      "speech_duration": 1.508,
      "transcribe_duration": 1.539,
      "wpm": 139,
      "message": "ในปีหนึ่งนะคะ"
    },
    {
      "message_id": 282,
      "agent_id": 13,
      "delay": 4.366,
      "speech_duration": 4.324,
      "transcribe_duration": 4.366,
      "wpm": 180,
      "message": "นักกีฬาก็ได้นำมาใช้เช่นเดียวกันตัวคริสต์ศักราช 2000"
    },
    {
      "message_id": 283,
      "agent_id": 13,
      "delay": 0.254,
      "speech_duration": 0.292,
      "transcribe_duration": 0.254,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 284,
      "agent_id": 13,
      "delay": 1.269,
      "speech_duration": 1.316,
      "transcribe_duration": 1.269,
      "wpm": 148,
      "message": "ก็จะช่วยนะคะ"
    },
    {
      "message_id": 285,
      "agent_id": 13,
      "delay": 3.36,
      "speech_duration": 3.364,
      "transcribe_duration": 3.36,
      "wpm": 169,
      "message": "ลดปัญหานะคะที่เกิดขึ้นณปัจจุบันแล้วก็"
    },
    {
      "message_id": 286,
      "agent_id": 13,
      "delay": 3.598,
      "speech_duration": 3.62,
      "transcribe_duration": 3.598,
      "wpm": 153,
      "message": "เพิ่มอัตราการเกิดสนองต่อผู้ใช้บริการ"
    },
    {
      "message_id": 287,
      "agent_id": 13,
      "delay": 5.47,
      "speech_duration": 5.476,
      "transcribe_duration": 5.47,
      "wpm": 159,
      "message": "ก็คือพูดง่ายๆก็คือลูกค้าที่ใช้บริการมาซื้อสินค้าของบริษัท"
    },
    {
      "message_id": 288,
      "agent_id": 13,
      "delay": 0.241,
      "speech_duration": 0.228,
      "transcribe_duration": 0.241,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 289,
      "agent_id": 13,
      "delay": 0.905,
      "speech_duration": 0.932,
      "transcribe_duration": 0.905,
      "wpm": 80,
      "message": "fila"
    },
    {
      "message_id": 290,
      "agent_id": 13,
      "delay": 0.29,
      "speech_duration": 0.228,
      "transcribe_duration": 0.29,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 291,
      "agent_id": 13,
      "delay": 3.374,
      "speech_duration": 3.364,
      "transcribe_duration": 3.374,
      "wpm": 156,
      "message": "การเช่าซื้อต่างๆก็เกิดความไว้วางใจ"
    },
    {
      "message_id": 292,
      "agent_id": 13,
      "delay": 0.395,
      "speech_duration": 0.42,
      "transcribe_duration": 0.395,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 293,
      "agent_id": 13,
      "delay": 2.752,
      "speech_duration": 2.788,
      "transcribe_duration": 2.752,
      "wpm": 145,
      "message": "เลยทำให้ลูกค้าเพิ่มมากขึ้น"
    },
    {
      "message_id": 294,
      "agent_id": 13,
      "delay": 0.955,
      "speech_duration": 0.996,
      "transcribe_duration": 0.955,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 295,
      "agent_id": 13,
      "delay": 0.397,
      "speech_duration": 0.228,
      "transcribe_duration": 0.397,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 296,
      "agent_id": 13,
      "delay": 0.431,
      "speech_duration": 0.484,
      "transcribe_duration": 0.431,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 297,
      "agent_id": 13,
      "delay": 0.33,
      "speech_duration": 0.292,
      "transcribe_duration": 0.33,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 298,
      "agent_id": 13,
      "delay": 4.628,
      "speech_duration": 4.644,
      "transcribe_duration": 4.628,
      "wpm": 171,
      "message": "จากที่ตั้งเป้าไว้ 60-70 เปอร์เซ็นต์เพิ่มขึ้นเป็น 90%"
    },
    {
      "message_id": 299,
      "agent_id": 13,
      "delay": 0.276,
      "speech_duration": 0.228,
      "transcribe_duration": 0.276,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 300,
      "agent_id": 13,
      "delay": 0.29,
      "speech_duration": 0.228,
      "transcribe_duration": 0.29,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 301,
      "agent_id": 13,
      "delay": 2.2,
      "speech_duration": 2.212,
      "transcribe_duration": 2.2,
      "wpm": 108,
      "message": "พ่วงข้างมีอัตรา"
    },
    {
      "message_id": 302,
      "agent_id": 13,
      "delay": 2.127,
      "speech_duration": 2.148,
      "transcribe_duration": 2.127,
      "wpm": 182,
      "message": "ลูกค้าที่เพิ่มมากขึ้นนะคะ"
    },
    {
      "message_id": 303,
      "agent_id": 13,
      "delay": 0.223,
      "speech_duration": 0.228,
      "transcribe_duration": 0.223,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 304,
      "agent_id": 13,
      "delay": 3.278,
      "speech_duration": 3.3,
      "transcribe_duration": 3.278,
      "wpm": 159,
      "message": "เราก็ได้ผลกำไรหรือว่าแผนที่มากขึ้น"
    },
    {
      "message_id": 305,
      "agent_id": 13,
      "delay": 2.691,
      "speech_duration": 2.724,
      "transcribe_duration": 2.691,
      "wpm": 138,
      "message": "หน่วยองค์กรของเรานั่นเอง"
    },
    {
      "message_id": 306,
      "agent_id": 13,
      "delay": 4.087,
      "speech_duration": 4.068,
      "transcribe_duration": 4.087,
      "wpm": 170,
      "message": "จะเป็นบริษัทที่ 2 ที่เราถูกนำไปใช้งานจริงนะคะ"
    },
    {
      "message_id": 307,
      "agent_id": 13,
      "delay": 0.337,
      "speech_duration": 0.356,
      "transcribe_duration": 0.337,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 308,
      "agent_id": 13,
      "delay": 0.387,
      "speech_duration": 0.42,
      "transcribe_duration": 0.387,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 309,
      "agent_id": 13,
      "delay": 0.391,
      "speech_duration": 0.228,
      "transcribe_duration": 0.391,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 310,
      "agent_id": 13,
      "delay": 0.438,
      "speech_duration": 0.292,
      "transcribe_duration": 0.438,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 311,
      "agent_id": 13,
      "delay": 0.29,
      "speech_duration": 0.356,
      "transcribe_duration": 0.29,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 312,
      "agent_id": 13,
      "delay": 1.275,
      "speech_duration": 1.316,
      "transcribe_duration": 1.275,
      "wpm": 80,
      "message": "มานะคะ"
    },
    {
      "message_id": 313,
      "agent_id": 13,
      "delay": 1.086,
      "speech_duration": 1.124,
      "transcribe_duration": 1.086,
      "wpm": 133,
      "message": "น่าจะเป็น"
    },
    {
      "message_id": 314,
      "agent_id": 13,
      "delay": 0.445,
      "speech_duration": 0.484,
      "transcribe_duration": 0.445,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 315,
      "agent_id": 13,
      "delay": 0.827,
      "speech_duration": 0.868,
      "transcribe_duration": 0.827,
      "wpm": 121,
      "message": "บริษัท"
    },
    {
      "message_id": 316,
      "agent_id": 13,
      "delay": 0.701,
      "speech_duration": 0.74,
      "transcribe_duration": 0.701,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 317,
      "agent_id": 13,
      "delay": 0.38,
      "speech_duration": 0.292,
      "transcribe_duration": 0.38,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 318,
      "agent_id": 13,
      "delay": 0.228,
      "speech_duration": 0.292,
      "transcribe_duration": 0.228,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 319,
      "agent_id": 13,
      "delay": 2.637,
      "speech_duration": 2.596,
      "transcribe_duration": 2.637,
      "wpm": 127,
      "message": "มอนทรีโอ Justin Price"
    },
    {
      "message_id": 320,
      "agent_id": 13,
      "delay": 0.246,
      "speech_duration": 0.228,
      "transcribe_duration": 0.246,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 321,
      "agent_id": 13,
      "delay": 5.533,
      "speech_duration": 5.54,
      "transcribe_duration": 5.533,
      "wpm": 184,
      "message": "อันนี้จะเป็นบริษัทของประเทศแคนาดานะคะบริษัทนี้จะเป็นหน้าที่ดูแลนะคะ"
    },
    {
      "message_id": 322,
      "agent_id": 13,
      "delay": 0.719,
      "speech_duration": 0.74,
      "transcribe_duration": 0.719,
      "wpm": 203,
      "message": "เกี่ยวกับ"
    },
    {
      "message_id": 323,
      "agent_id": 13,
      "delay": 0.285,
      "speech_duration": 0.228,
      "transcribe_duration": 0.285,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 324,
      "agent_id": 13,
      "delay": 0.31,
      "speech_duration": 0.292,
      "transcribe_duration": 0.31,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 325,
      "agent_id": 13,
      "delay": 0.261,
      "speech_duration": 0.292,
      "transcribe_duration": 0.261,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 326,
      "agent_id": 13,
      "delay": 0.229,
      "speech_duration": 0.228,
      "transcribe_duration": 0.229,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 327,
      "agent_id": 13,
      "delay": 2.127,
      "speech_duration": 2.148,
      "transcribe_duration": 2.127,
      "wpm": 98,
      "message": "ระบบของรัฐบาล"
    },
    {
      "message_id": 328,
      "agent_id": 13,
      "delay": 5.33,
      "speech_duration": 5.284,
      "transcribe_duration": 5.33,
      "wpm": 91,
      "message": "นั่นเองก็นำตัวมาตรฐาน itil นะคะ"
    },
    {
      "message_id": 329,
      "agent_id": 13,
      "delay": 3.745,
      "speech_duration": 3.684,
      "transcribe_duration": 3.745,
      "wpm": 183,
      "message": "เมื่อใช้ปีเดียวกันตัว P and female อยู่ที่กู"
    },
    {
      "message_id": 330,
      "agent_id": 13,
      "delay": 2.166,
      "speech_duration": 2.212,
      "transcribe_duration": 2.166,
      "wpm": 68,
      "message": "ตลาด 1900"
    },
    {
      "message_id": 331,
      "agent_id": 13,
      "delay": 0.822,
      "speech_duration": 0.868,
      "transcribe_duration": 0.822,
      "wpm": 121,
      "message": "9 นะคะ"
    },
    {
      "message_id": 332,
      "agent_id": 13,
      "delay": 2.07,
      "speech_duration": 2.084,
      "transcribe_duration": 2.07,
      "wpm": 130,
      "message": "โดยเขาใช้ worship"
    },
    {
      "message_id": 333,
      "agent_id": 13,
      "delay": 0.538,
      "speech_duration": 0.548,
      "transcribe_duration": 0.538,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 334,
      "agent_id": 13,
      "delay": 6.373,
      "speech_duration": 6.18,
      "transcribe_duration": 6.373,
      "wpm": 189,
      "message": "บวงสรวง service desk ก็คือตามชื่อนะคะก็คืออยู่ที่ไหนก็ได้สามารถที่จะให้บริการ"
    },
    {
      "message_id": 335,
      "agent_id": 13,
      "delay": 1.999,
      "speech_duration": 2.02,
      "transcribe_duration": 1.999,
      "wpm": 67,
      "message": "สารสนเทศ"
    },
    {
      "message_id": 336,
      "agent_id": 13,
      "delay": 0.516,
      "speech_duration": 0.548,
      "transcribe_duration": 0.516,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 337,
      "agent_id": 13,
      "delay": 5.02,
      "speech_duration": 4.964,
      "transcribe_duration": 5.02,
      "wpm": 145,
      "message": "รัฐบาลของชลลดาหรือว่าเป็นเจ้าหน้าที่พนักงานนะคะ"
    },
    {
      "message_id": 338,
      "agent_id": 13,
      "delay": 5.434,
      "speech_duration": 5.412,
      "transcribe_duration": 5.434,
      "wpm": 180,
      "message": "อยู่ในหน่วยงานหรือว่าองค์กรของแคนาดามีปัญหาเกี่ยวกับระบบสารสนเทศ"
    },
    {
      "message_id": 339,
      "agent_id": 13,
      "delay": 5.914,
      "speech_duration": 5.86,
      "transcribe_duration": 5.914,
      "wpm": 156,
      "message": "เราเราก็สามารถที่จะเข้าไปให้บริการการให้บริการนี้เป็นอย่างไร"
    },
    {
      "message_id": 340,
      "agent_id": 13,
      "delay": 7.281,
      "speech_duration": 7.14,
      "transcribe_duration": 7.281,
      "wpm": 151,
      "message": "เราไม่จำเป็นต้องไปนั่งอยู่หน้าบ้านของอนันดาก็สามารถที่จะอยู่ที่ไหนก็ได้"
    },
    {
      "message_id": 341,
      "agent_id": 13,
      "delay": 2.422,
      "speech_duration": 2.468,
      "transcribe_duration": 2.422,
      "wpm": 146,
      "message": "สามารถให้บริการได้ก็คือ"
    },
    {
      "message_id": 342,
      "agent_id": 13,
      "delay": 4.286,
      "speech_duration": 4.196,
      "transcribe_duration": 4.286,
      "wpm": 182,
      "message": "สามารถที่จะนำ Remote เข้าไปซ่อมคอมพิวเตอร์หรือระบบ"
    },
    {
      "message_id": 343,
      "agent_id": 13,
      "delay": 2.786,
      "speech_duration": 2.788,
      "transcribe_duration": 2.786,
      "wpm": 151,
      "message": "จัดการดูแลให้โดยไม่ต้องพบปะ"
    },
    {
      "message_id": 344,
      "agent_id": 13,
      "delay": 2.559,
      "speech_duration": 2.596,
      "transcribe_duration": 2.559,
      "wpm": 104,
      "message": "กับผู้ขอใช้บริการ"
    },
    {
      "message_id": 345,
      "agent_id": 13,
      "delay": 0.884,
      "speech_duration": 0.932,
      "transcribe_duration": 0.884,
      "wpm": 113,
      "message": "นางเอก"
    },
    {
      "message_id": 346,
      "agent_id": 13,
      "delay": 4.257,
      "speech_duration": 4.26,
      "transcribe_duration": 4.257,
      "wpm": 155,
      "message": "วันนี้จะช่วยลดระยะเวลาในการเข้าไปทำงานปัญหา"
    },
    {
      "message_id": 347,
      "agent_id": 13,
      "delay": 2.419,
      "speech_duration": 2.468,
      "transcribe_duration": 2.419,
      "wpm": 164,
      "message": "การแก้ไขที่ค่อนข้างรวดเร็ว"
    },
    {
      "message_id": 348,
      "agent_id": 13,
      "delay": 6.287,
      "speech_duration": 6.244,
      "transcribe_duration": 6.287,
      "wpm": 192,
      "message": "พี่ตั้มมาก็กลับมาที่จะอักเสบเข้ามาหรือเข้ามาแก้ไขปัญหาตัวระบบได้ค่อนข้างรวดเร็ว"
    },
    {
      "message_id": 349,
      "agent_id": 13,
      "delay": 6.544,
      "speech_duration": 6.436,
      "transcribe_duration": 6.544,
      "wpm": 205,
      "message": "ความต้องการของลูกค้าก็จะถูกตอบสนองได้อย่างรวดเร็วก็จะเกิดความพึงพอใจให้กับลูกค้านั่นเอง"
    },
    {
      "message_id": 350,
      "agent_id": 13,
      "delay": 0.278,
      "speech_duration": 0.228,
      "transcribe_duration": 0.278,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 351,
      "agent_id": 13,
      "delay": 1.647,
      "speech_duration": 1.7,
      "transcribe_duration": 1.647,
      "wpm": 141,
      "message": "แก้ปัญหาได้เร็ว"
    },
    {
      "message_id": 352,
      "agent_id": 13,
      "delay": 3.444,
      "speech_duration": 3.428,
      "transcribe_duration": 3.444,
      "wpm": 158,
      "message": "เพื่อลดจำนวนการจ้างเกี่ยวกับบุคลากร"
    },
    {
      "message_id": 353,
      "agent_id": 13,
      "delay": 0.208,
      "speech_duration": 0.228,
      "transcribe_duration": 0.208,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 354,
      "agent_id": 13,
      "delay": 4.926,
      "speech_duration": 4.9,
      "transcribe_duration": 4.926,
      "wpm": 181,
      "message": "ไม่ต้องเสียค่าเดินทางนู่นนี่นั่นนะคะจะมีค่าใช้จ่ายก็จะลดลง"
    },
    {
      "message_id": 355,
      "agent_id": 13,
      "delay": 2.44,
      "speech_duration": 2.404,
      "transcribe_duration": 2.44,
      "wpm": 206,
      "message": "ช่วยลดค่าใช้จ่ายในการทําพาสปอร์ต"
    },
    {
      "message_id": 356,
      "agent_id": 13,
      "delay": 0.258,
      "speech_duration": 0.292,
      "transcribe_duration": 0.258,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 357,
      "agent_id": 13,
      "delay": 4.452,
      "speech_duration": 4.388,
      "transcribe_duration": 4.452,
      "wpm": 178,
      "message": "หรือว่าเข้าไปดูแลได้ถึง 40 อันนี้ก็ง่ายยิ่งขึ้นนะคะ"
    },
    {
      "message_id": 358,
      "agent_id": 13,
      "delay": 0.32,
      "speech_duration": 0.356,
      "transcribe_duration": 0.32,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 359,
      "agent_id": 13,
      "delay": 0.207,
      "speech_duration": 0.228,
      "transcribe_duration": 0.207,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 360,
      "agent_id": 13,
      "delay": 6.749,
      "speech_duration": 6.692,
      "transcribe_duration": 6.749,
      "wpm": 191,
      "message": "ทำให้แก้ปัญหาแล้วก็ตัวระบบงานของตัวระบบรัฐบาลของแคนาดาก็สามารถที่จะดำเนินงานไปได้ยัง"
    },
    {
      "message_id": 361,
      "agent_id": 13,
      "delay": 0.596,
      "speech_duration": 0.612,
      "transcribe_duration": 0.596,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 362,
      "agent_id": 13,
      "delay": 2.202,
      "speech_duration": 2.212,
      "transcribe_duration": 2.202,
      "wpm": 136,
      "message": "โดยไม่มีการสะดุดเอง"
    },
    {
      "message_id": 363,
      "agent_id": 13,
      "delay": 2.761,
      "speech_duration": 2.788,
      "transcribe_duration": 2.761,
      "wpm": 183,
      "message": "กรณีที่มีปัญหาขึ้นมาก็สามารถที่จะ"
    },
    {
      "message_id": 364,
      "agent_id": 13,
      "delay": 1.58,
      "speech_duration": 1.508,
      "transcribe_duration": 1.58,
      "wpm": 149,
      "message": "เข้ามาแจ้งนะคะ"
    },
    {
      "message_id": 365,
      "agent_id": 13,
      "delay": 4.665,
      "speech_duration": 4.58,
      "transcribe_duration": 4.665,
      "wpm": 177,
      "message": "แล้วก็กลับมาที่จะได้รับการแก้ไขได้ค่อนข้างรวดเร็วนะคะ"
    },
    {
      "message_id": 366,
      "agent_id": 13,
      "delay": 0.239,
      "speech_duration": 0.292,
      "transcribe_duration": 0.239,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 367,
      "agent_id": 13,
      "delay": 4.697,
      "speech_duration": 4.708,
      "transcribe_duration": 4.697,
      "wpm": 194,
      "message": "อันนี้ค่อนข้างจะเกิดประโยชน์กับผู้ใช้บริการของเรานั่นเองนะคะ"
    },
    {
      "message_id": 368,
      "agent_id": 13,
      "delay": 0.432,
      "speech_duration": 0.484,
      "transcribe_duration": 0.432,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 369,
      "agent_id": 13,
      "delay": 6.679,
      "speech_duration": 6.628,
      "transcribe_duration": 6.679,
      "wpm": 158,
      "message": "อันนี้ตัวอย่างนะคะที่ 3 ของหน่วยงานที่นำมาใช้งานนั้นเองเราก็จะเห็นว่า"
    },
    {
      "message_id": 370,
      "agent_id": 13,
      "delay": 3.472,
      "speech_duration": 3.492,
      "transcribe_duration": 3.472,
      "wpm": 163,
      "message": "เริ่มใช้ตั้งแต่ต้นๆก็คือปีคริสตศักราช"
    },
    {
      "message_id": 371,
      "agent_id": 13,
      "delay": 2.678,
      "speech_duration": 2.724,
      "transcribe_duration": 2.678,
      "wpm": 94,
      "message": "1999 นั่นเองนะคะ"
    },
    {
      "message_id": 372,
      "agent_id": 13,
      "delay": 2.043,
      "speech_duration": 2.084,
      "transcribe_duration": 2.043,
      "wpm": 173,
      "message": "แต่ละหน่วยงานที่นำมาใช้"
    },
    {
      "message_id": 373,
      "agent_id": 13,
      "delay": 0.298,
      "speech_duration": 0.292,
      "transcribe_duration": 0.298,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 374,
      "agent_id": 13,
      "delay": 1.514,
      "speech_duration": 1.508,
      "transcribe_duration": 1.514,
      "wpm": 129,
      "message": "เกิดผลตอบรับ"
    },
    {
      "message_id": 375,
      "agent_id": 13,
      "delay": 0.915,
      "speech_duration": 0.932,
      "transcribe_duration": 0.915,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 376,
      "agent_id": 13,
      "delay": 1.618,
      "speech_duration": 1.636,
      "transcribe_duration": 1.618,
      "wpm": 119,
      "message": "ลดค่าใช้จ่าย"
    },
    {
      "message_id": 377,
      "agent_id": 13,
      "delay": 0.224,
      "speech_duration": 0.228,
      "transcribe_duration": 0.224,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 378,
      "agent_id": 13,
      "delay": 5.511,
      "speech_duration": 5.476,
      "transcribe_duration": 5.511,
      "wpm": 203,
      "message": "จะลดต้นทุนนะคะในการบริหารจัดการกับหน่วยงานหรือองค์กรได้ค่อนข้างสูงทีเดียว"
    },
    {
      "message_id": 379,
      "agent_id": 13,
      "delay": 6.017,
      "speech_duration": 5.924,
      "transcribe_duration": 6.017,
      "wpm": 114,
      "message": "คราวนี้เราจะมาดูวัฒนาการพัฒนาของมาตรฐาน itil"
    },
    {
      "message_id": 380,
      "agent_id": 13,
      "delay": 3.703,
      "speech_duration": 3.684,
      "transcribe_duration": 3.703,
      "wpm": 134,
      "message": "หรือว่าตัว ipl ของเรานั่นเองนะคะ"
    },
    {
      "message_id": 381,
      "agent_id": 13,
      "delay": 0.366,
      "speech_duration": 0.42,
      "transcribe_duration": 0.366,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 382,
      "agent_id": 13,
      "delay": 0.262,
      "speech_duration": 0.292,
      "transcribe_duration": 0.262,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 383,
      "agent_id": 13,
      "delay": 3.311,
      "speech_duration": 3.364,
      "transcribe_duration": 3.311,
      "wpm": 103,
      "message": "ในปีพุทธศักราช 25 นะคะ"
    },
    {
      "message_id": 384,
      "agent_id": 13,
      "delay": 1.71,
      "speech_duration": 1.764,
      "transcribe_duration": 1.71,
      "wpm": 145,
      "message": "เดือนธันวาคมนะคะ"
    },
    {
      "message_id": 385,
      "agent_id": 13,
      "delay": 1.333,
      "speech_duration": 1.38,
      "transcribe_duration": 1.333,
      "wpm": 98,
      "message": "หน่วยงาน"
    },
    {
      "message_id": 386,
      "agent_id": 13,
      "delay": 2.006,
      "speech_duration": 2.02,
      "transcribe_duration": 2.006,
      "wpm": 89,
      "message": "ปลุก 4:00 น"
    },
    {
      "message_id": 387,
      "agent_id": 13,
      "delay": 0.24,
      "speech_duration": 0.292,
      "transcribe_duration": 0.24,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 388,
      "agent_id": 13,
      "delay": 5.341,
      "speech_duration": 5.284,
      "transcribe_duration": 5.341,
      "wpm": 145,
      "message": "ได้มีการเผยแพร่เกี่ยวกับตัวมาตรฐานตัว i t i l นะคะ"
    },
    {
      "message_id": 389,
      "agent_id": 13,
      "delay": 2.613,
      "speech_duration": 2.596,
      "transcribe_duration": 2.613,
      "wpm": 150,
      "message": "ต้องการนำตัวมาตรฐานวันนี้"
    },
    {
      "message_id": 390,
      "agent_id": 13,
      "delay": 3.241,
      "speech_duration": 3.236,
      "transcribe_duration": 3.241,
      "wpm": 190,
      "message": "ใช้งานกับหน่วยงานหรือองค์กรของตัวเองนะคะ"
    },
    {
      "message_id": 391,
      "agent_id": 13,
      "delay": 3.737,
      "speech_duration": 3.748,
      "transcribe_duration": 3.737,
      "wpm": 184,
      "message": "คราวนี้เนื่องจากมีการใช้งานกันมากยิ่งขึ้นนะคะ"
    },
    {
      "message_id": 392,
      "agent_id": 13,
      "delay": 1.999,
      "speech_duration": 2.02,
      "transcribe_duration": 1.999,
      "wpm": 104,
      "message": "ได้มีการพัฒนา"
    },
    {
      "message_id": 393,
      "agent_id": 13,
      "delay": 4.052,
      "speech_duration": 4.068,
      "transcribe_duration": 4.052,
      "wpm": 170,
      "message": "ให้ตัวมาตรฐานของเราค่อนข้างที่จะมีประสิทธิภาพ"
    },
    {
      "message_id": 394,
      "agent_id": 13,
      "delay": 2.422,
      "speech_duration": 2.468,
      "transcribe_duration": 2.422,
      "wpm": 146,
      "message": "แก้ปัญหาหรือช่วยให้เกิด"
    },
    {
      "message_id": 395,
      "agent_id": 13,
      "delay": 0.358,
      "speech_duration": 0.42,
      "transcribe_duration": 0.358,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 396,
      "agent_id": 13,
      "delay": 3.465,
      "speech_duration": 3.492,
      "transcribe_duration": 3.465,
      "wpm": 150,
      "message": "จุดบกพร่องในการใช้ตัวมาตรฐานตัวนี้"
    },
    {
      "message_id": 397,
      "agent_id": 13,
      "delay": 3.228,
      "speech_duration": 3.236,
      "transcribe_duration": 3.228,
      "wpm": 93,
      "message": "เปิดตัวมาตรฐาน itil"
    },
    {
      "message_id": 398,
      "agent_id": 13,
      "delay": 3.354,
      "speech_duration": 3.3,
      "transcribe_duration": 3.354,
      "wpm": 141,
      "message": "i t i l ของเราในเวอร์ชั่นที่ 2"
    },
    {
      "message_id": 399,
      "agent_id": 13,
      "delay": 2.497,
      "speech_duration": 2.532,
      "transcribe_duration": 2.497,
      "wpm": 184,
      "message": "เวอร์ชั่นที่ถูกพัฒนาขึ้นมานะคะ"
    },
    {
      "message_id": 400,
      "agent_id": 13,
      "delay": 0.505,
      "speech_duration": 0.548,
      "transcribe_duration": 0.505,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 401,
      "agent_id": 13,
      "delay": 4.524,
      "speech_duration": 4.516,
      "transcribe_duration": 4.524,
      "wpm": 166,
      "message": "เวอร์ชั่นที่ 2 คราวนี้ก็มีการพัฒนาเกิดมาผลัดไปอีก"
    },
    {
      "message_id": 402,
      "agent_id": 13,
      "delay": 1.96,
      "speech_duration": 1.956,
      "transcribe_duration": 1.96,
      "wpm": 176,
      "message": "กูจะเป็นเวอร์ชั่นที่ 3"
    },
    {
      "message_id": 403,
      "agent_id": 13,
      "delay": 2.806,
      "speech_duration": 2.852,
      "transcribe_duration": 2.806,
      "wpm": 116,
      "message": "โดยมีชื่อที่เรียกนะคะ"
    },
    {
      "message_id": 404,
      "agent_id": 13,
      "delay": 0.248,
      "speech_duration": 0.228,
      "transcribe_duration": 0.248,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 405,
      "agent_id": 13,
      "delay": 0.696,
      "speech_duration": 0.74,
      "transcribe_duration": 0.696,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 406,
      "agent_id": 13,
      "delay": 1.144,
      "speech_duration": 1.188,
      "transcribe_duration": 1.144,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 407,
      "agent_id": 13,
      "delay": 1.41,
      "speech_duration": 1.444,
      "transcribe_duration": 1.41,
      "wpm": 125,
      "message": "information"
    },
    {
      "message_id": 408,
      "agent_id": 13,
      "delay": 1.209,
      "speech_duration": 1.252,
      "transcribe_duration": 1.209,
      "wpm": 120,
      "message": "เทคโนโลยี"
    },
    {
      "message_id": 409,
      "agent_id": 13,
      "delay": 1.605,
      "speech_duration": 1.636,
      "transcribe_duration": 1.605,
      "wpm": 138,
      "message": "infrastructure"
    },
    {
      "message_id": 410,
      "agent_id": 13,
      "delay": 2.318,
      "speech_duration": 2.34,
      "transcribe_duration": 2.318,
      "wpm": 128,
      "message": "Library ชั้น 3 นะคะ"
    },
    {
      "message_id": 411,
      "agent_id": 13,
      "delay": 3.522,
      "speech_duration": 3.492,
      "transcribe_duration": 3.522,
      "wpm": 163,
      "message": "ซึ่งถูกกำหนดหลักนะคะออกเป็น 5 มาตรฐาน"
    },
    {
      "message_id": 412,
      "agent_id": 13,
      "delay": 1.588,
      "speech_duration": 1.636,
      "transcribe_duration": 1.588,
      "wpm": 128,
      "message": "ตัวกรอบแนวคิด"
    },
    {
      "message_id": 413,
      "agent_id": 13,
      "delay": 1.141,
      "speech_duration": 1.188,
      "transcribe_duration": 1.141,
      "wpm": 139,
      "message": "แนวปฏิบัติ"
    },
    {
      "message_id": 414,
      "agent_id": 13,
      "delay": 2.853,
      "speech_duration": 2.852,
      "transcribe_duration": 2.853,
      "wpm": 137,
      "message": "เอาตัวมาตรฐาน itil ไปอยู่"
    },
    {
      "message_id": 415,
      "agent_id": 13,
      "delay": 5.539,
      "speech_duration": 5.54,
      "transcribe_duration": 5.539,
      "wpm": 160,
      "message": "ประยุกต์ใช้กับสารสนเทศว่ามีการกระทำหรือว่าทำตามขั้นตอนนะคะ"
    },
    {
      "message_id": 416,
      "agent_id": 13,
      "delay": 3.041,
      "speech_duration": 3.044,
      "transcribe_duration": 3.041,
      "wpm": 177,
      "message": "ที่เป็นกรอบเอาไว้ตัวนี้สามารถช่วยลด"
    },
    {
      "message_id": 417,
      "agent_id": 13,
      "delay": 0.7,
      "speech_duration": 0.74,
      "transcribe_duration": 0.7,
      "wpm": 101,
      "message": "นะคะ"
    },
    {
      "message_id": 418,
      "agent_id": 13,
      "delay": 0.286,
      "speech_duration": 0.292,
      "transcribe_duration": 0.286,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 419,
      "agent_id": 13,
      "delay": 2.831,
      "speech_duration": 2.852,
      "transcribe_duration": 2.831,
      "wpm": 100,
      "message": "ปัญหาต่างๆหรือช่วย"
    },
    {
      "message_id": 420,
      "agent_id": 13,
      "delay": 4.396,
      "speech_duration": 4.388,
      "transcribe_duration": 4.396,
      "wpm": 133,
      "message": "ทำให้ทรัพยากรที่ใช้ในวิทยาศาสตร์ประเภท"
    },
    {
      "message_id": 421,
      "agent_id": 13,
      "delay": 0.237,
      "speech_duration": 0.292,
      "transcribe_duration": 0.237,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 422,
      "agent_id": 13,
      "delay": 3.595,
      "speech_duration": 3.62,
      "transcribe_duration": 3.595,
      "wpm": 253,
      "message": "ใช้อย่างประหยัดและคุ้มค่าและเกิดประโยชน์มากที่สุดนั่นเองนะคะ"
    },
    {
      "message_id": 423,
      "agent_id": 13,
      "delay": 2.568,
      "speech_duration": 2.596,
      "transcribe_duration": 2.568,
      "wpm": 208,
      "message": "อันนี้ก็จะเป็นวิวัฒนาการนั่นเองนะคะ"
    },
    {
      "message_id": 424,
      "agent_id": 13,
      "delay": 4.519,
      "speech_duration": 4.516,
      "transcribe_duration": 4.519,
      "wpm": 176,
      "message": "ว่าหน่วยงานไหนทำการเผยแพร่และมีการพัฒนาไปเรื่อยๆนะคะ"
    },
    {
      "message_id": 425,
      "agent_id": 13,
      "delay": 0.263,
      "speech_duration": 0.228,
      "transcribe_duration": 0.263,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 426,
      "agent_id": 13,
      "delay": 0.274,
      "speech_duration": 0.292,
      "transcribe_duration": 0.274,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 427,
      "agent_id": 13,
      "delay": 3.269,
      "speech_duration": 3.3,
      "transcribe_duration": 3.269,
      "wpm": 150,
      "message": "เดี๋ยวเราจะมาดูข้อแตกต่างระหว่าง"
    },
    {
      "message_id": 428,
      "agent_id": 13,
      "delay": 1.397,
      "speech_duration": 1.444,
      "transcribe_duration": 1.397,
      "wpm": 104,
      "message": "Version 2"
    },
    {
      "message_id": 429,
      "agent_id": 13,
      "delay": 1.535,
      "speech_duration": 1.572,
      "transcribe_duration": 1.535,
      "wpm": 95,
      "message": "Version 3"
    },
    {
      "message_id": 430,
      "agent_id": 13,
      "delay": 0.236,
      "speech_duration": 0.292,
      "transcribe_duration": 0.236,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 431,
      "agent_id": 13,
      "delay": 1.72,
      "speech_duration": 1.7,
      "transcribe_duration": 1.72,
      "wpm": 79,
      "message": "ว่าเขามี"
    },
    {
      "message_id": 432,
      "agent_id": 14,
      "delay": 0.368,
      "speech_duration": 0.42,
      "transcribe_duration": 0.368,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 433,
      "agent_id": 14,
      "delay": 3.039,
      "speech_duration": 3.044,
      "transcribe_duration": 3.039,
      "wpm": 212,
      "message": "ปรับเปลี่ยนหรือว่าพัฒนาอะไรมากยิ่งขึ้นนะคะ"
    },
    {
      "message_id": 434,
      "agent_id": 14,
      "delay": 0.238,
      "speech_duration": 0.292,
      "transcribe_duration": 0.238,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 435,
      "agent_id": 14,
      "delay": 0.264,
      "speech_duration": 0.228,
      "transcribe_duration": 0.264,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 436,
      "agent_id": 14,
      "delay": 1.513,
      "speech_duration": 1.572,
      "transcribe_duration": 1.513,
      "wpm": 143,
      "message": "ก็เริ่มจากนะคะ"
    },
    {
      "message_id": 437,
      "agent_id": 14,
      "delay": 0.281,
      "speech_duration": 0.292,
      "transcribe_duration": 0.281,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 438,
      "agent_id": 14,
      "delay": 3.855,
      "speech_duration": 3.876,
      "transcribe_duration": 3.855,
      "wpm": 128,
      "message": "การปรับน้ำตัวโครงสร้างนะคะแล้วก็"
    },
    {
      "message_id": 439,
      "agent_id": 14,
      "delay": 0.63,
      "speech_duration": 0.612,
      "transcribe_duration": 0.63,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 440,
      "agent_id": 14,
      "delay": 0.238,
      "speech_duration": 0.228,
      "transcribe_duration": 0.238,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 441,
      "agent_id": 14,
      "delay": 2.43,
      "speech_duration": 2.34,
      "transcribe_duration": 2.43,
      "wpm": 173,
      "message": "เน้นเกี่ยวกับกระบวนการนะคะ"
    },
    {
      "message_id": 442,
      "agent_id": 14,
      "delay": 0.225,
      "speech_duration": 0.228,
      "transcribe_duration": 0.225,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 443,
      "agent_id": 14,
      "delay": 1.08,
      "speech_duration": 1.124,
      "transcribe_duration": 1.08,
      "wpm": 120,
      "message": "ปรับแต่ง"
    },
    {
      "message_id": 444,
      "agent_id": 14,
      "delay": 3.725,
      "speech_duration": 3.748,
      "transcribe_duration": 3.725,
      "wpm": 160,
      "message": "ให้ตัวเทคโนโลยีสารสนเทศเข้ากับทุกธุรกิจ"
    },
    {
      "message_id": 445,
      "agent_id": 14,
      "delay": 1.273,
      "speech_duration": 1.316,
      "transcribe_duration": 1.273,
      "wpm": 103,
      "message": "เพราะว่า"
    },
    {
      "message_id": 446,
      "agent_id": 14,
      "delay": 2.489,
      "speech_duration": 2.532,
      "transcribe_duration": 2.489,
      "wpm": 160,
      "message": "บริษัทหน่วยงานองค์กรก็จะมี"
    },
    {
      "message_id": 447,
      "agent_id": 14,
      "delay": 3.152,
      "speech_duration": 3.108,
      "transcribe_duration": 3.152,
      "wpm": 111,
      "message": "ระบบสารสนเทศในแต่ละที่"
    },
    {
      "message_id": 448,
      "agent_id": 14,
      "delay": 2.299,
      "speech_duration": 2.34,
      "transcribe_duration": 2.299,
      "wpm": 179,
      "message": "ที่จะแตกต่างกันไม่ว่าจะเป็น"
    },
    {
      "message_id": 449,
      "agent_id": 14,
      "delay": 1.274,
      "speech_duration": 1.316,
      "transcribe_duration": 1.274,
      "wpm": 114,
      "message": "การใช้งาน"
    },
    {
      "message_id": 450,
      "agent_id": 14,
      "delay": 1.491,
      "speech_duration": 1.508,
      "transcribe_duration": 1.491,
      "wpm": 159,
      "message": "เกี่ยวกับบริษัท"
    },
    {
      "message_id": 451,
      "agent_id": 14,
      "delay": 0.236,
      "speech_duration": 0.228,
      "transcribe_duration": 0.236,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 452,
      "agent_id": 14,
      "delay": 0.244,
      "speech_duration": 0.228,
      "transcribe_duration": 0.244,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 453,
      "agent_id": 14,
      "delay": 3.471,
      "speech_duration": 3.492,
      "transcribe_duration": 3.471,
      "wpm": 163,
      "message": "หรือจำนวนบุคลากรหรือโครงสร้างต่างๆนี่"
    },
    {
      "message_id": 454,
      "agent_id": 14,
      "delay": 0.704,
      "speech_duration": 0.74,
      "transcribe_duration": 0.704,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 455,
      "agent_id": 14,
      "delay": 1.798,
      "speech_duration": 1.828,
      "transcribe_duration": 1.798,
      "wpm": 156,
      "message": "บางครั้งแตกต่างกัน"
    },
    {
      "message_id": 456,
      "agent_id": 14,
      "delay": 0.394,
      "speech_duration": 0.42,
      "transcribe_duration": 0.394,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 457,
      "agent_id": 14,
      "delay": 0.284,
      "speech_duration": 0.292,
      "transcribe_duration": 0.284,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 458,
      "agent_id": 14,
      "delay": 0.247,
      "speech_duration": 0.228,
      "transcribe_duration": 0.247,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 459,
      "agent_id": 14,
      "delay": 2.422,
      "speech_duration": 2.468,
      "transcribe_duration": 2.422,
      "wpm": 152,
      "message": "อุปกรณ์ที่ใช้นั่นเองนะคะ"
    },
    {
      "message_id": 460,
      "agent_id": 14,
      "delay": 0.27,
      "speech_duration": 0.292,
      "transcribe_duration": 0.27,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 461,
      "agent_id": 14,
      "delay": 0.428,
      "speech_duration": 0.484,
      "transcribe_duration": 0.428,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 462,
      "agent_id": 14,
      "delay": 1.93,
      "speech_duration": 1.956,
      "transcribe_duration": 1.93,
      "wpm": 207,
      "message": "อย่างนั้นก็สามารถที่จะปรับ"
    },
    {
      "message_id": 463,
      "agent_id": 14,
      "delay": 0.289,
      "speech_duration": 0.228,
      "transcribe_duration": 0.289,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 464,
      "agent_id": 14,
      "delay": 2.494,
      "speech_duration": 2.532,
      "transcribe_duration": 2.494,
      "wpm": 195,
      "message": "แล้วก็สามารถที่จะนำไปประยุกต์ได้"
    },
    {
      "message_id": 465,
      "agent_id": 14,
      "delay": 1.543,
      "speech_duration": 1.572,
      "transcribe_duration": 1.543,
      "wpm": 210,
      "message": "กับทุกหน่วยงานนั้นเอง"
    },
    {
      "message_id": 466,
      "agent_id": 14,
      "delay": 0.463,
      "speech_duration": 0.292,
      "transcribe_duration": 0.463,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 467,
      "agent_id": 14,
      "delay": 5.126,
      "speech_duration": 5.156,
      "transcribe_duration": 5.126,
      "wpm": 215,
      "message": "ไปช่วยนะคะการบริหารจัดการเกี่ยวกับกระบวนการการให้บริการของหน่วยงานนั้นเอง"
    },
    {
      "message_id": 468,
      "agent_id": 14,
      "delay": 0.318,
      "speech_duration": 0.356,
      "transcribe_duration": 0.318,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 469,
      "agent_id": 14,
      "delay": 1.285,
      "speech_duration": 1.316,
      "transcribe_duration": 1.285,
      "wpm": 114,
      "message": "ให้บริการ"
    },
    {
      "message_id": 470,
      "agent_id": 14,
      "delay": 1.783,
      "speech_duration": 1.828,
      "transcribe_duration": 1.783,
      "wpm": 131,
      "message": "การสารสนเทศนะคะ"
    },
    {
      "message_id": 471,
      "agent_id": 14,
      "delay": 0.406,
      "speech_duration": 0.228,
      "transcribe_duration": 0.406,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 472,
      "agent_id": 14,
      "delay": 0.264,
      "speech_duration": 0.292,
      "transcribe_duration": 0.264,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 473,
      "agent_id": 14,
      "delay": 1.341,
      "speech_duration": 1.38,
      "transcribe_duration": 1.341,
      "wpm": 196,
      "message": "ให้กับหน่วยธุรกิจ"
    },
    {
      "message_id": 474,
      "agent_id": 14,
      "delay": 1.954,
      "speech_duration": 1.956,
      "transcribe_duration": 1.954,
      "wpm": 184,
      "message": "เริ่มมีการให้บริการนะคะ"
    },
    {
      "message_id": 475,
      "agent_id": 14,
      "delay": 2.042,
      "speech_duration": 2.084,
      "transcribe_duration": 2.042,
      "wpm": 202,
      "message": "เชิงปฏิบัติให้มีประสิทธิภาพ"
    },
    {
      "message_id": 476,
      "agent_id": 14,
      "delay": 1.709,
      "speech_duration": 1.764,
      "transcribe_duration": 1.709,
      "wpm": 111,
      "message": "ยิ่งขึ้นนะคะ"
    },
    {
      "message_id": 477,
      "agent_id": 14,
      "delay": 0.227,
      "speech_duration": 0.228,
      "transcribe_duration": 0.227,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 478,
      "agent_id": 14,
      "delay": 0.321,
      "speech_duration": 0.356,
      "transcribe_duration": 0.321,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 479,
      "agent_id": 14,
      "delay": 1.652,
      "speech_duration": 1.7,
      "transcribe_duration": 1.652,
      "wpm": 141,
      "message": "โดยเราจะเน้นที่"
    },
    {
      "message_id": 480,
      "agent_id": 14,
      "delay": 2.737,
      "speech_duration": 2.788,
      "transcribe_duration": 2.737,
      "wpm": 188,
      "message": "การทำงานเชิงปฏิบัติให้ดีที่สุดนะคะ"
    },
    {
      "message_id": 481,
      "agent_id": 14,
      "delay": 0.59,
      "speech_duration": 0.612,
      "transcribe_duration": 0.59,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 482,
      "agent_id": 14,
      "delay": 1.237,
      "speech_duration": 1.252,
      "transcribe_duration": 1.237,
      "wpm": 144,
      "message": "ว่าเรามีการ"
    },
    {
      "message_id": 483,
      "agent_id": 14,
      "delay": 2.038,
      "speech_duration": 2.084,
      "transcribe_duration": 2.038,
      "wpm": 144,
      "message": "ปฏิบัติตามแนวทางนี้"
    },
    {
      "message_id": 484,
      "agent_id": 14,
      "delay": 1.648,
      "speech_duration": 1.7,
      "transcribe_duration": 1.648,
      "wpm": 185,
      "message": "แล้วเกิดประโยชน์อะไร"
    },
    {
      "message_id": 485,
      "agent_id": 14,
      "delay": 0.278,
      "speech_duration": 0.292,
      "transcribe_duration": 0.278,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 486,
      "agent_id": 14,
      "delay": 2.881,
      "speech_duration": 2.916,
      "transcribe_duration": 2.881,
      "wpm": 195,
      "message": "ขึ้นมาตามเป็นผลลัพธ์ของเรานั่นเองนะคะ"
    },
    {
      "message_id": 487,
      "agent_id": 14,
      "delay": 0.282,
      "speech_duration": 0.228,
      "transcribe_duration": 0.282,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 488,
      "agent_id": 14,
      "delay": 0.311,
      "speech_duration": 0.292,
      "transcribe_duration": 0.311,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 489,
      "agent_id": 14,
      "delay": 5.146,
      "speech_duration": 5.156,
      "transcribe_duration": 5.146,
      "wpm": 177,
      "message": "อันนั้นจะเป็นรูปแบบข้อแตกต่างของ Version 2 Version 3 นั่นเอง"
    },
    {
      "message_id": 490,
      "agent_id": 14,
      "delay": 0.223,
      "speech_duration": 0.228,
      "transcribe_duration": 0.223,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 491,
      "agent_id": 14,
      "delay": 0.299,
      "speech_duration": 0.292,
      "transcribe_duration": 0.299,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 492,
      "agent_id": 14,
      "delay": 1.052,
      "speech_duration": 1.06,
      "transcribe_duration": 1.052,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 493,
      "agent_id": 14,
      "delay": 0.266,
      "speech_duration": 0.292,
      "transcribe_duration": 0.266,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 494,
      "agent_id": 14,
      "delay": 0.241,
      "speech_duration": 0.228,
      "transcribe_duration": 0.241,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 495,
      "agent_id": 14,
      "delay": 0.224,
      "speech_duration": 0.228,
      "transcribe_duration": 0.224,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 496,
      "agent_id": 14,
      "delay": 1.09,
      "speech_duration": 1.124,
      "transcribe_duration": 1.09,
      "wpm": 80,
      "message": "ถัดมา"
    },
    {
      "message_id": 497,
      "agent_id": 14,
      "delay": 2.378,
      "speech_duration": 2.404,
      "transcribe_duration": 2.378,
      "wpm": 156,
      "message": "เดี๋ยวเราจะมาดูโครงสร้าง"
    },
    {
      "message_id": 498,
      "agent_id": 14,
      "delay": 1.537,
      "speech_duration": 1.572,
      "transcribe_duration": 1.537,
      "wpm": 134,
      "message": "ของตัวมาตรฐาน"
    },
    {
      "message_id": 499,
      "agent_id": 14,
      "delay": 3.539,
      "speech_duration": 3.556,
      "transcribe_duration": 3.539,
      "wpm": 143,
      "message": "i t i l ของเรานะคะ Version 3 นะคะ"
    },
    {
      "message_id": 500,
      "agent_id": 14,
      "delay": 0.46,
      "speech_duration": 0.228,
      "transcribe_duration": 0.46,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 501,
      "agent_id": 14,
      "delay": 0.294,
      "speech_duration": 0.292,
      "transcribe_duration": 0.294,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 502,
      "agent_id": 14,
      "delay": 0.222,
      "speech_duration": 0.228,
      "transcribe_duration": 0.222,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 503,
      "agent_id": 14,
      "delay": 0.331,
      "speech_duration": 0.356,
      "transcribe_duration": 0.331,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 504,
      "agent_id": 14,
      "delay": 3.065,
      "speech_duration": 3.108,
      "transcribe_duration": 3.065,
      "wpm": 145,
      "message": "ตัวนี้ก็จะอยู่ภายใต้กระบวนการ"
    },
    {
      "message_id": 505,
      "agent_id": 14,
      "delay": 0.289,
      "speech_duration": 0.228,
      "transcribe_duration": 0.289,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 506,
      "agent_id": 14,
      "delay": 0.29,
      "speech_duration": 0.356,
      "transcribe_duration": 0.29,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 507,
      "agent_id": 14,
      "delay": 1.987,
      "speech_duration": 2.02,
      "transcribe_duration": 1.987,
      "wpm": 178,
      "message": "ไอทีเซอร์วิสเมเนจเม้นท์"
    },
    {
      "message_id": 508,
      "agent_id": 14,
      "delay": 0.293,
      "speech_duration": 0.228,
      "transcribe_duration": 0.293,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 509,
      "agent_id": 14,
      "delay": 1.781,
      "speech_duration": 1.828,
      "transcribe_duration": 1.781,
      "wpm": 131,
      "message": "คือการให้บริการ"
    },
    {
      "message_id": 510,
      "agent_id": 14,
      "delay": 1.601,
      "speech_duration": 1.636,
      "transcribe_duration": 1.601,
      "wpm": 174,
      "message": "ที่มีความสะดวกนะคะ"
    },
    {
      "message_id": 511,
      "agent_id": 14,
      "delay": 0.243,
      "speech_duration": 0.228,
      "transcribe_duration": 0.243,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 512,
      "agent_id": 14,
      "delay": 0.26,
      "speech_duration": 0.292,
      "transcribe_duration": 0.26,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 513,
      "agent_id": 14,
      "delay": 1.472,
      "speech_duration": 1.508,
      "transcribe_duration": 1.472,
      "wpm": 70,
      "message": "แล้วก็"
    },
    {
      "message_id": 514,
      "agent_id": 14,
      "delay": 0.443,
      "speech_duration": 0.356,
      "transcribe_duration": 0.443,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 515,
      "agent_id": 14,
      "delay": 0.429,
      "speech_duration": 0.42,
      "transcribe_duration": 0.429,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 516,
      "agent_id": 14,
      "delay": 1.208,
      "speech_duration": 1.252,
      "transcribe_duration": 1.208,
      "wpm": 132,
      "message": "การใช้นะคะ"
    },
    {
      "message_id": 517,
      "agent_id": 14,
      "delay": 0.298,
      "speech_duration": 0.228,
      "transcribe_duration": 0.298,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 518,
      "agent_id": 14,
      "delay": 3.262,
      "speech_duration": 3.3,
      "transcribe_duration": 3.262,
      "wpm": 127,
      "message": "กำหนดต้นทุนอย่างชัดเจนก็คือ"
    },
    {
      "message_id": 519,
      "agent_id": 14,
      "delay": 1.977,
      "speech_duration": 2.02,
      "transcribe_duration": 1.977,
      "wpm": 156,
      "message": "เรามีอุปกรณ์สารสนเทศ"
    },
    {
      "message_id": 520,
      "agent_id": 14,
      "delay": 3.014,
      "speech_duration": 3.044,
      "transcribe_duration": 3.014,
      "wpm": 128,
      "message": "มีบุคลากรมีทรัพยากรเท่าไร"
    },
    {
      "message_id": 521,
      "agent_id": 14,
      "delay": 0.214,
      "speech_duration": 0.228,
      "transcribe_duration": 0.214,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 522,
      "agent_id": 14,
      "delay": 0.248,
      "speech_duration": 0.228,
      "transcribe_duration": 0.248,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 523,
      "agent_id": 14,
      "delay": 2.556,
      "speech_duration": 2.596,
      "transcribe_duration": 2.556,
      "wpm": 156,
      "message": "ใช้ไปเท่าไรแล้วเกิดผลลัพธ์"
    },
    {
      "message_id": 524,
      "agent_id": 14,
      "delay": 0.563,
      "speech_duration": 0.612,
      "transcribe_duration": 0.563,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 525,
      "agent_id": 14,
      "delay": 2.703,
      "speech_duration": 2.724,
      "transcribe_duration": 2.703,
      "wpm": 220,
      "message": "กลับมาเป็นเท่าไหร่ก็คือสามารถที่จะกำหนด"
    },
    {
      "message_id": 526,
      "agent_id": 14,
      "delay": 1.919,
      "speech_duration": 1.892,
      "transcribe_duration": 1.919,
      "wpm": 206,
      "message": "แล้ววัดได้อย่างชัดเจนนะคะ"
    },
    {
      "message_id": 527,
      "agent_id": 14,
      "delay": 1.681,
      "speech_duration": 1.7,
      "transcribe_duration": 1.681,
      "wpm": 185,
      "message": "พูดถึงความสำเร็จนะคะ"
    },
    {
      "message_id": 528,
      "agent_id": 14,
      "delay": 0.288,
      "speech_duration": 0.228,
      "transcribe_duration": 0.288,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 529,
      "agent_id": 14,
      "delay": 0.282,
      "speech_duration": 0.292,
      "transcribe_duration": 0.282,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 530,
      "agent_id": 14,
      "delay": 1.677,
      "speech_duration": 1.7,
      "transcribe_duration": 1.677,
      "wpm": 115,
      "message": "การให้บริการ"
    },
    {
      "message_id": 531,
      "agent_id": 14,
      "delay": 0.285,
      "speech_duration": 0.228,
      "transcribe_duration": 0.285,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 532,
      "agent_id": 14,
      "delay": 2.359,
      "speech_duration": 2.404,
      "transcribe_duration": 2.359,
      "wpm": 181,
      "message": "แล้วก็มาตรฐานการปรับปรุงนะคะ"
    },
    {
      "message_id": 533,
      "agent_id": 14,
      "delay": 0.315,
      "speech_duration": 0.356,
      "transcribe_duration": 0.315,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 534,
      "agent_id": 14,
      "delay": 0.233,
      "speech_duration": 0.228,
      "transcribe_duration": 0.233,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 535,
      "agent_id": 14,
      "delay": 4.342,
      "speech_duration": 0.484,
      "transcribe_duration": 4.342,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 536,
      "agent_id": 14,
      "delay": 0.301,
      "speech_duration": 0.292,
      "transcribe_duration": 0.301,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 537,
      "agent_id": 14,
      "delay": 0.303,
      "speech_duration": 0.228,
      "transcribe_duration": 0.303,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 538,
      "agent_id": 14,
      "delay": 2.507,
      "speech_duration": 2.532,
      "transcribe_duration": 2.507,
      "wpm": 207,
      "message": "โดยเราสามารถกำหนดเป้าหมายได้เลยว่า"
    },
    {
      "message_id": 539,
      "agent_id": 14,
      "delay": 0.205,
      "speech_duration": 0.228,
      "transcribe_duration": 0.205,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 540,
      "agent_id": 14,
      "delay": 2.242,
      "speech_duration": 2.276,
      "transcribe_duration": 2.242,
      "wpm": 165,
      "message": "สามารถนำตัวมาตรฐานตัวนี้"
    },
    {
      "message_id": 541,
      "agent_id": 14,
      "delay": 0.28,
      "speech_duration": 0.228,
      "transcribe_duration": 0.28,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 542,
      "agent_id": 14,
      "delay": 0.283,
      "speech_duration": 0.228,
      "transcribe_duration": 0.283,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 543,
      "agent_id": 14,
      "delay": 1.14,
      "speech_duration": 1.188,
      "transcribe_duration": 1.14,
      "wpm": 76,
      "message": "ไปใช้"
    },
    {
      "message_id": 544,
      "agent_id": 14,
      "delay": 2.315,
      "speech_duration": 2.34,
      "transcribe_duration": 2.315,
      "wpm": 160,
      "message": "หน่วยงานองค์กรของเรานะคะ"
    },
    {
      "message_id": 545,
      "agent_id": 14,
      "delay": 0.292,
      "speech_duration": 0.292,
      "transcribe_duration": 0.292,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 546,
      "agent_id": 14,
      "delay": 1.92,
      "speech_duration": 1.956,
      "transcribe_duration": 1.92,
      "wpm": 153,
      "message": "โดยจะแบ่งเป็นหัวข้อ"
    },
    {
      "message_id": 547,
      "agent_id": 14,
      "delay": 0.247,
      "speech_duration": 0.292,
      "transcribe_duration": 0.247,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 548,
      "agent_id": 14,
      "delay": 1.976,
      "speech_duration": 2.02,
      "transcribe_duration": 1.976,
      "wpm": 149,
      "message": "หลักดังต่อไปนี้นะคะ"
    },
    {
      "message_id": 549,
      "agent_id": 14,
      "delay": 0.22,
      "speech_duration": 0.228,
      "transcribe_duration": 0.22,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 550,
      "agent_id": 14,
      "delay": 0.382,
      "speech_duration": 0.228,
      "transcribe_duration": 0.382,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 551,
      "agent_id": 14,
      "delay": 0.259,
      "speech_duration": 0.228,
      "transcribe_duration": 0.259,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 552,
      "agent_id": 14,
      "delay": 0.374,
      "speech_duration": 0.42,
      "transcribe_duration": 0.374,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 553,
      "agent_id": 14,
      "delay": 0.415,
      "speech_duration": 0.228,
      "transcribe_duration": 0.415,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 554,
      "agent_id": 14,
      "delay": 1.548,
      "speech_duration": 1.572,
      "transcribe_duration": 1.548,
      "wpm": 162,
      "message": "อันแรกของเรานะคะ"
    },
    {
      "message_id": 555,
      "agent_id": 14,
      "delay": 0.466,
      "speech_duration": 0.484,
      "transcribe_duration": 0.466,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 556,
      "agent_id": 14,
      "delay": 1.141,
      "speech_duration": 1.06,
      "transcribe_duration": 1.141,
      "wpm": 156,
      "message": "อย่าพูดถึง"
    },
    {
      "message_id": 557,
      "agent_id": 14,
      "delay": 0.515,
      "speech_duration": 0.42,
      "transcribe_duration": 0.515,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 558,
      "agent_id": 14,
      "delay": 0.244,
      "speech_duration": 0.292,
      "transcribe_duration": 0.244,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 559,
      "agent_id": 14,
      "delay": 2.227,
      "speech_duration": 2.276,
      "transcribe_duration": 2.227,
      "wpm": 112,
      "message": "Service strategy"
    },
    {
      "message_id": 560,
      "agent_id": 14,
      "delay": 0.337,
      "speech_duration": 0.356,
      "transcribe_duration": 0.337,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 561,
      "agent_id": 14,
      "delay": 0.205,
      "speech_duration": 0.228,
      "transcribe_duration": 0.205,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 562,
      "agent_id": 14,
      "delay": 2.055,
      "speech_duration": 2.084,
      "transcribe_duration": 2.055,
      "wpm": 158,
      "message": "พูดง่ายๆก็คือเป็นกลาง"
    },
    {
      "message_id": 563,
      "agent_id": 14,
      "delay": 1.644,
      "speech_duration": 1.7,
      "transcribe_duration": 1.644,
      "wpm": 97,
      "message": "วางกลยุทธ์"
    },
    {
      "message_id": 564,
      "agent_id": 14,
      "delay": 1.677,
      "speech_duration": 1.7,
      "transcribe_duration": 1.677,
      "wpm": 168,
      "message": "ให้กับหน่วยงานนะคะ"
    },
    {
      "message_id": 565,
      "agent_id": 14,
      "delay": 0.386,
      "speech_duration": 0.42,
      "transcribe_duration": 0.386,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 566,
      "agent_id": 14,
      "delay": 0.246,
      "speech_duration": 0.292,
      "transcribe_duration": 0.246,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 567,
      "agent_id": 14,
      "delay": 2.475,
      "speech_duration": 2.532,
      "transcribe_duration": 2.475,
      "wpm": 190,
      "message": "ด้านเทคโนโลยีสารสนเทศของเรานะคะ"
    },
    {
      "message_id": 568,
      "agent_id": 14,
      "delay": 0.496,
      "speech_duration": 0.548,
      "transcribe_duration": 0.496,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 569,
      "agent_id": 14,
      "delay": 0.768,
      "speech_duration": 0.804,
      "transcribe_duration": 0.768,
      "wpm": 75,
      "message": "โดย"
    },
    {
      "message_id": 570,
      "agent_id": 14,
      "delay": 0.503,
      "speech_duration": 0.42,
      "transcribe_duration": 0.503,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 571,
      "agent_id": 14,
      "delay": 1.231,
      "speech_duration": 1.252,
      "transcribe_duration": 1.231,
      "wpm": 156,
      "message": "เป็นหลักนะคะ"
    },
    {
      "message_id": 572,
      "agent_id": 14,
      "delay": 0.25,
      "speech_duration": 0.292,
      "transcribe_duration": 0.25,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 573,
      "agent_id": 14,
      "delay": 0.224,
      "speech_duration": 0.292,
      "transcribe_duration": 0.224,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 574,
      "agent_id": 14,
      "delay": 1.335,
      "speech_duration": 1.38,
      "transcribe_duration": 1.335,
      "wpm": 98,
      "message": "ไปที่ตัว"
    },
    {
      "message_id": 575,
      "agent_id": 14,
      "delay": 0.294,
      "speech_duration": 0.228,
      "transcribe_duration": 0.294,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 576,
      "agent_id": 14,
      "delay": 0.285,
      "speech_duration": 0.228,
      "transcribe_duration": 0.285,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 577,
      "agent_id": 14,
      "delay": 0.217,
      "speech_duration": 0.228,
      "transcribe_duration": 0.217,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 578,
      "agent_id": 14,
      "delay": 2.603,
      "speech_duration": 2.596,
      "transcribe_duration": 2.603,
      "wpm": 191,
      "message": "service management หรือการจัดการ"
    },
    {
      "message_id": 579,
      "agent_id": 14,
      "delay": 0.288,
      "speech_duration": 0.228,
      "transcribe_duration": 0.288,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 580,
      "agent_id": 14,
      "delay": 2.355,
      "speech_duration": 2.404,
      "transcribe_duration": 2.355,
      "wpm": 144,
      "message": "ด้านการให้บริการของเรา"
    },
    {
      "message_id": 581,
      "agent_id": 14,
      "delay": 0.505,
      "speech_duration": 0.548,
      "transcribe_duration": 0.505,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 582,
      "agent_id": 14,
      "delay": 0.287,
      "speech_duration": 0.228,
      "transcribe_duration": 0.287,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 583,
      "agent_id": 14,
      "delay": 0.307,
      "speech_duration": 0.292,
      "transcribe_duration": 0.307,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 584,
      "agent_id": 14,
      "delay": 3.262,
      "speech_duration": 3.3,
      "transcribe_duration": 3.262,
      "wpm": 136,
      "message": "เน้นนโยบายทางปฏิบัติกระบวนการ"
    },
    {
      "message_id": 585,
      "agent_id": 14,
      "delay": 0.495,
      "speech_duration": 0.548,
      "transcribe_duration": 0.495,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 586,
      "agent_id": 14,
      "delay": 0.282,
      "speech_duration": 0.292,
      "transcribe_duration": 0.282,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 587,
      "agent_id": 14,
      "delay": 1.482,
      "speech_duration": 1.508,
      "transcribe_duration": 1.482,
      "wpm": 129,
      "message": "การให้บริการ"
    },
    {
      "message_id": 588,
      "agent_id": 14,
      "delay": 0.249,
      "speech_duration": 0.228,
      "transcribe_duration": 0.249,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 589,
      "agent_id": 14,
      "delay": 4.17,
      "speech_duration": 4.196,
      "transcribe_duration": 4.17,
      "wpm": 182,
      "message": "ให้บริการอย่างไรให้เกิดประสิทธิภาพและบริการอย่างไร"
    },
    {
      "message_id": 590,
      "agent_id": 14,
      "delay": 0.338,
      "speech_duration": 0.356,
      "transcribe_duration": 0.338,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 591,
      "agent_id": 14,
      "delay": 0.271,
      "speech_duration": 0.228,
      "transcribe_duration": 0.271,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 592,
      "agent_id": 14,
      "delay": 0.218,
      "speech_duration": 0.228,
      "transcribe_duration": 0.218,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 593,
      "agent_id": 14,
      "delay": 3.026,
      "speech_duration": 2.98,
      "transcribe_duration": 3.026,
      "wpm": 151,
      "message": "ให้เกิดผลตอบรับที่ดีจากลูกค้า"
    },
    {
      "message_id": 594,
      "agent_id": 14,
      "delay": 3.567,
      "speech_duration": 3.556,
      "transcribe_duration": 3.567,
      "wpm": 148,
      "message": "กการให้บริการอย่างไรให้ครบวงจรนะคะ"
    },
    {
      "message_id": 595,
      "agent_id": 14,
      "delay": 0.25,
      "speech_duration": 0.228,
      "transcribe_duration": 0.25,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 596,
      "agent_id": 14,
      "delay": 0.201,
      "speech_duration": 0.228,
      "transcribe_duration": 0.201,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 597,
      "agent_id": 14,
      "delay": 1.151,
      "speech_duration": 1.188,
      "transcribe_duration": 1.151,
      "wpm": 88,
      "message": "พี่แผน"
    },
    {
      "message_id": 598,
      "agent_id": 14,
      "delay": 2.975,
      "speech_duration": 2.98,
      "transcribe_duration": 2.975,
      "wpm": 196,
      "message": "ตัวมาตรฐานของเราได้กำหนดไว้นั่นเองนะคะ"
    },
    {
      "message_id": 599,
      "agent_id": 14,
      "delay": 0.251,
      "speech_duration": 0.292,
      "transcribe_duration": 0.251,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 600,
      "agent_id": 14,
      "delay": 0.259,
      "speech_duration": 0.228,
      "transcribe_duration": 0.259,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 601,
      "agent_id": 14,
      "delay": 1.212,
      "speech_duration": 1.252,
      "transcribe_duration": 1.212,
      "wpm": 72,
      "message": "ถัดมา"
    },
    {
      "message_id": 602,
      "agent_id": 14,
      "delay": 0.272,
      "speech_duration": 0.228,
      "transcribe_duration": 0.272,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 603,
      "agent_id": 14,
      "delay": 0.268,
      "speech_duration": 0.292,
      "transcribe_duration": 0.268,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 604,
      "agent_id": 14,
      "delay": 1.599,
      "speech_duration": 1.636,
      "transcribe_duration": 1.599,
      "wpm": 119,
      "message": "จะเป็นรูปแบบ"
    },
    {
      "message_id": 605,
      "agent_id": 14,
      "delay": 0.258,
      "speech_duration": 0.228,
      "transcribe_duration": 0.258,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 606,
      "agent_id": 14,
      "delay": 2.003,
      "speech_duration": 2.02,
      "transcribe_duration": 2.003,
      "wpm": 178,
      "message": "ของ service Design นะคะ"
    },
    {
      "message_id": 607,
      "agent_id": 14,
      "delay": 0.4,
      "speech_duration": 0.42,
      "transcribe_duration": 0.4,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 608,
      "agent_id": 14,
      "delay": 0.43,
      "speech_duration": 0.484,
      "transcribe_duration": 0.43,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 609,
      "agent_id": 14,
      "delay": 2.841,
      "speech_duration": 2.852,
      "transcribe_duration": 2.841,
      "wpm": 184,
      "message": "ตัวนี้ก็จะเป็นรูปแบบของกิจกรรมนะคะ"
    },
    {
      "message_id": 610,
      "agent_id": 14,
      "delay": 1.415,
      "speech_duration": 1.444,
      "transcribe_duration": 1.415,
      "wpm": 145,
      "message": "กระบวนการนะคะ"
    },
    {
      "message_id": 611,
      "agent_id": 14,
      "delay": 0.266,
      "speech_duration": 0.292,
      "transcribe_duration": 0.266,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 612,
      "agent_id": 14,
      "delay": 0.391,
      "speech_duration": 0.42,
      "transcribe_duration": 0.391,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 613,
      "agent_id": 14,
      "delay": 2.173,
      "speech_duration": 2.212,
      "transcribe_duration": 2.173,
      "wpm": 122,
      "message": "ที่เราสามารถพัฒนา"
    },
    {
      "message_id": 614,
      "agent_id": 14,
      "delay": 1.204,
      "speech_duration": 1.252,
      "transcribe_duration": 1.204,
      "wpm": 96,
      "message": "กลยุทธ์"
    },
    {
      "message_id": 615,
      "agent_id": 14,
      "delay": 0.222,
      "speech_duration": 0.228,
      "transcribe_duration": 0.222,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 616,
      "agent_id": 14,
      "delay": 0.28,
      "speech_duration": 0.228,
      "transcribe_duration": 0.28,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 617,
      "agent_id": 14,
      "delay": 2.753,
      "speech_duration": 2.788,
      "transcribe_duration": 2.753,
      "wpm": 140,
      "message": "การบริหารจัดการระบบบริการ"
    },
    {
      "message_id": 618,
      "agent_id": 14,
      "delay": 0.792,
      "speech_duration": 0.804,
      "transcribe_duration": 0.792,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 619,
      "agent_id": 14,
      "delay": 1.476,
      "speech_duration": 1.508,
      "transcribe_duration": 1.476,
      "wpm": 169,
      "message": "โดยมีหัวข้อหลักๆ"
    },
    {
      "message_id": 620,
      "agent_id": 14,
      "delay": 1.364,
      "speech_duration": 1.38,
      "transcribe_duration": 1.364,
      "wpm": 120,
      "message": "ดังนี้นะคะ"
    },
    {
      "message_id": 621,
      "agent_id": 14,
      "delay": 0.241,
      "speech_duration": 0.292,
      "transcribe_duration": 0.241,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 622,
      "agent_id": 14,
      "delay": 0.319,
      "speech_duration": 0.356,
      "transcribe_duration": 0.319,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 623,
      "agent_id": 14,
      "delay": 0.293,
      "speech_duration": 0.228,
      "transcribe_duration": 0.293,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 624,
      "agent_id": 14,
      "delay": 0.29,
      "speech_duration": 0.356,
      "transcribe_duration": 0.29,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 625,
      "agent_id": 14,
      "delay": 0.257,
      "speech_duration": 0.228,
      "transcribe_duration": 0.257,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 626,
      "agent_id": 14,
      "delay": 0.209,
      "speech_duration": 0.228,
      "transcribe_duration": 0.209,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 627,
      "agent_id": 14,
      "delay": 1.326,
      "speech_duration": 1.38,
      "transcribe_duration": 1.326,
      "wpm": 141,
      "message": "เริ่มแรกนะคะ"
    },
    {
      "message_id": 628,
      "agent_id": 14,
      "delay": 0.206,
      "speech_duration": 0.228,
      "transcribe_duration": 0.206,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 629,
      "agent_id": 14,
      "delay": 0.946,
      "speech_duration": 0.996,
      "transcribe_duration": 0.946,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 630,
      "agent_id": 14,
      "delay": 0.628,
      "speech_duration": 0.676,
      "transcribe_duration": 0.628,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 631,
      "agent_id": 14,
      "delay": 4.319,
      "speech_duration": 4.26,
      "transcribe_duration": 4.319,
      "wpm": 183,
      "message": "บริษัทอีทีอีเมเนจเมนท์ก็คือการความพร้อมการให้บริการ"
    },
    {
      "message_id": 632,
      "agent_id": 14,
      "delay": 3.723,
      "speech_duration": 3.748,
      "transcribe_duration": 3.723,
      "wpm": 184,
      "message": "ลูกค้าต้องการจะให้บริการเราพร้อมให้บริการเสมอ"
    },
    {
      "message_id": 633,
      "agent_id": 14,
      "delay": 0.288,
      "speech_duration": 0.228,
      "transcribe_duration": 0.288,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 634,
      "agent_id": 14,
      "delay": 0.455,
      "speech_duration": 0.484,
      "transcribe_duration": 0.455,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 635,
      "agent_id": 14,
      "delay": 0.29,
      "speech_duration": 0.292,
      "transcribe_duration": 0.29,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 636,
      "agent_id": 14,
      "delay": 0.221,
      "speech_duration": 0.228,
      "transcribe_duration": 0.221,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 637,
      "agent_id": 14,
      "delay": 2.947,
      "speech_duration": 2.98,
      "transcribe_duration": 2.947,
      "wpm": 151,
      "message": "ไม่มีการติดปัญหานะคะไม่ติดขัด"
    },
    {
      "message_id": 638,
      "agent_id": 14,
      "delay": 0.258,
      "speech_duration": 0.228,
      "transcribe_duration": 0.258,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 639,
      "agent_id": 14,
      "delay": 0.254,
      "speech_duration": 0.228,
      "transcribe_duration": 0.254,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 640,
      "agent_id": 14,
      "delay": 0.382,
      "speech_duration": 0.42,
      "transcribe_duration": 0.382,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 641,
      "agent_id": 14,
      "delay": 4.121,
      "speech_duration": 4.132,
      "transcribe_duration": 4.121,
      "wpm": 171,
      "message": "ลูกค้าเลือกใช้ตอนไหนก็ให้บริการได้เสมออันที่ 2"
    },
    {
      "message_id": 642,
      "agent_id": 14,
      "delay": 1.706,
      "speech_duration": 1.764,
      "transcribe_duration": 1.706,
      "wpm": 170,
      "message": "capacity Management"
    },
    {
      "message_id": 643,
      "agent_id": 14,
      "delay": 0.208,
      "speech_duration": 0.228,
      "transcribe_duration": 0.208,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 644,
      "agent_id": 14,
      "delay": 0.282,
      "speech_duration": 0.228,
      "transcribe_duration": 0.282,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 645,
      "agent_id": 14,
      "delay": 0.258,
      "speech_duration": 0.292,
      "transcribe_duration": 0.258,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 646,
      "agent_id": 14,
      "delay": 0.27,
      "speech_duration": 0.292,
      "transcribe_duration": 0.27,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 647,
      "agent_id": 14,
      "delay": 0.383,
      "speech_duration": 0.42,
      "transcribe_duration": 0.383,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 648,
      "agent_id": 14,
      "delay": 2.569,
      "speech_duration": 2.596,
      "transcribe_duration": 2.569,
      "wpm": 191,
      "message": "การเพิ่มการให้บริการอย่างรวดเร็ว"
    },
    {
      "message_id": 649,
      "agent_id": 14,
      "delay": 1.717,
      "speech_duration": 1.764,
      "transcribe_duration": 1.717,
      "wpm": 170,
      "message": "แล้วก็มีประสิทธิภาพ"
    },
    {
      "message_id": 650,
      "agent_id": 14,
      "delay": 1.414,
      "speech_duration": 1.444,
      "transcribe_duration": 1.414,
      "wpm": 156,
      "message": "พร้อมให้บริการ"
    },
    {
      "message_id": 651,
      "agent_id": 14,
      "delay": 0.261,
      "speech_duration": 0.292,
      "transcribe_duration": 0.261,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 652,
      "agent_id": 14,
      "delay": 2.448,
      "speech_duration": 2.468,
      "transcribe_duration": 2.448,
      "wpm": 182,
      "message": "รายการตามช่วงระยะเวลาที่กำหนด"
    },
    {
      "message_id": 653,
      "agent_id": 14,
      "delay": 1.265,
      "speech_duration": 1.316,
      "transcribe_duration": 1.265,
      "wpm": 217,
      "message": "ไม่ต้องใช้เวลาเยอะ"
    },
    {
      "message_id": 654,
      "agent_id": 14,
      "delay": 2.085,
      "speech_duration": 0.228,
      "transcribe_duration": 2.085,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 655,
      "agent_id": 14,
      "delay": 0.3,
      "speech_duration": 0.228,
      "transcribe_duration": 0.3,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 656,
      "agent_id": 14,
      "delay": 5.281,
      "speech_duration": 5.284,
      "transcribe_duration": 5.281,
      "wpm": 185,
      "message": "เราก็บริการและแก้ปัญหาได้ทันทีไม่ใช่ว่าทำงานเร็วแต่ผลลัพธ์ไม่ได้"
    },
    {
      "message_id": 657,
      "agent_id": 14,
      "delay": 1.866,
      "speech_duration": 1.892,
      "transcribe_duration": 1.866,
      "wpm": 214,
      "message": "อันนี้ก็คือทำงานได้รวดเร็ว"
    },
    {
      "message_id": 658,
      "agent_id": 14,
      "delay": 1.929,
      "speech_duration": 1.956,
      "transcribe_duration": 1.929,
      "wpm": 207,
      "message": "เกิดประสิทธิภาพนั่นเองนะคะ"
    },
    {
      "message_id": 659,
      "agent_id": 14,
      "delay": 1.082,
      "speech_duration": 1.124,
      "transcribe_duration": 1.082,
      "wpm": 80,
      "message": "ถัดมา"
    },
    {
      "message_id": 660,
      "agent_id": 14,
      "delay": 0.29,
      "speech_duration": 0.228,
      "transcribe_duration": 0.29,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 661,
      "agent_id": 14,
      "delay": 0.465,
      "speech_duration": 0.42,
      "transcribe_duration": 0.465,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 662,
      "agent_id": 14,
      "delay": 1.674,
      "speech_duration": 1.7,
      "transcribe_duration": 1.674,
      "wpm": 124,
      "message": "วันที่ 3 นะคะ"
    },
    {
      "message_id": 663,
      "agent_id": 14,
      "delay": 1.155,
      "speech_duration": 1.188,
      "transcribe_duration": 1.155,
      "wpm": 126,
      "message": "ไม่จำเป็น"
    },
    {
      "message_id": 664,
      "agent_id": 14,
      "delay": 0.344,
      "speech_duration": 0.356,
      "transcribe_duration": 0.344,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 665,
      "agent_id": 14,
      "delay": 1.83,
      "speech_duration": 1.828,
      "transcribe_duration": 1.83,
      "wpm": 139,
      "message": "Unity Management"
    },
    {
      "message_id": 666,
      "agent_id": 14,
      "delay": 2.036,
      "speech_duration": 2.084,
      "transcribe_duration": 2.036,
      "wpm": 180,
      "message": "ความสามารถในการต่อเนื่อง"
    },
    {
      "message_id": 667,
      "agent_id": 14,
      "delay": 0.199,
      "speech_duration": 0.228,
      "transcribe_duration": 0.199,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 668,
      "agent_id": 14,
      "delay": 1.018,
      "speech_duration": 1.06,
      "transcribe_duration": 1.018,
      "wpm": 142,
      "message": "เนื่องจาก"
    },
    {
      "message_id": 669,
      "agent_id": 14,
      "delay": 3.337,
      "speech_duration": 3.364,
      "transcribe_duration": 3.337,
      "wpm": 134,
      "message": "มีความต้องการของลูกค้าคนที่ 1"
    },
    {
      "message_id": 670,
      "agent_id": 14,
      "delay": 2.056,
      "speech_duration": 2.084,
      "transcribe_duration": 2.056,
      "wpm": 187,
      "message": "เราก็ให้บริการไปเรียบร้อย"
    },
    {
      "message_id": 671,
      "agent_id": 14,
      "delay": 0.226,
      "speech_duration": 0.228,
      "transcribe_duration": 0.226,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 672,
      "agent_id": 14,
      "delay": 0.378,
      "speech_duration": 0.292,
      "transcribe_duration": 0.378,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 673,
      "agent_id": 14,
      "delay": 5.21,
      "speech_duration": 5.156,
      "transcribe_duration": 5.21,
      "wpm": 224,
      "message": "ความต้องการของลูกค้าคนที่ 2 คนที่ 3 คนที่ 4 เราสามารถให้บริการอย่างต่อเนื่อง"
    },
    {
      "message_id": 674,
      "agent_id": 14,
      "delay": 2.171,
      "speech_duration": 2.212,
      "transcribe_duration": 2.171,
      "wpm": 203,
      "message": "อย่างรวดเร็วแล้วมีประสิทธิภาพ"
    },
    {
      "message_id": 675,
      "agent_id": 14,
      "delay": 0.239,
      "speech_duration": 0.292,
      "transcribe_duration": 0.239,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 676,
      "agent_id": 14,
      "delay": 2.053,
      "speech_duration": 2.084,
      "transcribe_duration": 2.053,
      "wpm": 194,
      "message": "เกิดความผิดพลาดนั่นเองนะคะ"
    },
    {
      "message_id": 677,
      "agent_id": 14,
      "delay": 0.501,
      "speech_duration": 0.548,
      "transcribe_duration": 0.501,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 678,
      "agent_id": 14,
      "delay": 0.641,
      "speech_duration": 0.676,
      "transcribe_duration": 0.641,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 679,
      "agent_id": 14,
      "delay": 1.091,
      "speech_duration": 1.124,
      "transcribe_duration": 1.091,
      "wpm": 93,
      "message": "แล้วก็"
    },
    {
      "message_id": 680,
      "agent_id": 14,
      "delay": 0.26,
      "speech_duration": 0.292,
      "transcribe_duration": 0.26,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 681,
      "agent_id": 14,
      "delay": 3.095,
      "speech_duration": 3.108,
      "transcribe_duration": 3.095,
      "wpm": 217,
      "message": "ข้อที่ 4 จะเป็น Security management ก็จะเป็น"
    },
    {
      "message_id": 682,
      "agent_id": 14,
      "delay": 0.266,
      "speech_duration": 0.228,
      "transcribe_duration": 0.266,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 683,
      "agent_id": 14,
      "delay": 2.129,
      "speech_duration": 2.148,
      "transcribe_duration": 2.129,
      "wpm": 133,
      "message": "การให้บริการแล้วก็"
    },
    {
      "message_id": 684,
      "agent_id": 14,
      "delay": 0.3,
      "speech_duration": 0.292,
      "transcribe_duration": 0.3,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 685,
      "agent_id": 14,
      "delay": 0.238,
      "speech_duration": 0.228,
      "transcribe_duration": 0.238,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 686,
      "agent_id": 14,
      "delay": 0.208,
      "speech_duration": 0.228,
      "transcribe_duration": 0.208,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 687,
      "agent_id": 14,
      "delay": 0.949,
      "speech_duration": 0.996,
      "transcribe_duration": 0.949,
      "wpm": 90,
      "message": "รักษา"
    },
    {
      "message_id": 688,
      "agent_id": 14,
      "delay": 2.231,
      "speech_duration": 2.276,
      "transcribe_duration": 2.231,
      "wpm": 152,
      "message": "ความปลอดภัยนั่นเองนะคะ"
    },
    {
      "message_id": 689,
      "agent_id": 14,
      "delay": 0.295,
      "speech_duration": 0.292,
      "transcribe_duration": 0.295,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 690,
      "agent_id": 14,
      "delay": 0.258,
      "speech_duration": 0.228,
      "transcribe_duration": 0.258,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 691,
      "agent_id": 14,
      "delay": 0.264,
      "speech_duration": 0.228,
      "transcribe_duration": 0.264,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 692,
      "agent_id": 14,
      "delay": 0.294,
      "speech_duration": 0.292,
      "transcribe_duration": 0.294,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 693,
      "agent_id": 14,
      "delay": 0.304,
      "speech_duration": 0.292,
      "transcribe_duration": 0.304,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 694,
      "agent_id": 14,
      "delay": 0.248,
      "speech_duration": 0.228,
      "transcribe_duration": 0.248,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 695,
      "agent_id": 14,
      "delay": 3.027,
      "speech_duration": 3.044,
      "transcribe_duration": 3.027,
      "wpm": 187,
      "message": "ให้บริการไปแล้วนะคะไม่มีข้อมูลรั่วไหล"
    },
    {
      "message_id": 696,
      "agent_id": 14,
      "delay": 2.489,
      "speech_duration": 2.532,
      "transcribe_duration": 2.489,
      "wpm": 190,
      "message": "หรือว่าไม่เกิดปัญหาที่ตามหลังมา"
    },
    {
      "message_id": 697,
      "agent_id": 14,
      "delay": 2.134,
      "speech_duration": 2.148,
      "transcribe_duration": 2.134,
      "wpm": 196,
      "message": "เดี๋ยวกลับก็ระบบนั่นเองนะคะ"
    },
    {
      "message_id": 698,
      "agent_id": 14,
      "delay": 0.563,
      "speech_duration": 0.612,
      "transcribe_duration": 0.563,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 699,
      "agent_id": 14,
      "delay": 2.693,
      "speech_duration": 2.724,
      "transcribe_duration": 2.693,
      "wpm": 215,
      "message": "อันนั้นก็จะเป็นการรักษาความปลอดภัยนะคะ"
    },
    {
      "message_id": 700,
      "agent_id": 14,
      "delay": 2.176,
      "speech_duration": 2.212,
      "transcribe_duration": 2.176,
      "wpm": 210,
      "message": "ด้าน service Design ของเรานะคะ"
    },
    {
      "message_id": 701,
      "agent_id": 14,
      "delay": 0.245,
      "speech_duration": 0.228,
      "transcribe_duration": 0.245,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 702,
      "agent_id": 14,
      "delay": 0.268,
      "speech_duration": 0.228,
      "transcribe_duration": 0.268,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 703,
      "agent_id": 14,
      "delay": 0.265,
      "speech_duration": 0.228,
      "transcribe_duration": 0.265,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 704,
      "agent_id": 14,
      "delay": 0.241,
      "speech_duration": 0.228,
      "transcribe_duration": 0.241,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 705,
      "agent_id": 14,
      "delay": 1.394,
      "speech_duration": 1.444,
      "transcribe_duration": 1.394,
      "wpm": 62,
      "message": "ถัดมา"
    },
    {
      "message_id": 706,
      "agent_id": 14,
      "delay": 1.403,
      "speech_duration": 1.444,
      "transcribe_duration": 1.403,
      "wpm": 177,
      "message": "ก็จะเป็น Service"
    },
    {
      "message_id": 707,
      "agent_id": 14,
      "delay": 1.401,
      "speech_duration": 1.444,
      "transcribe_duration": 1.401,
      "wpm": 114,
      "message": "ทรานซิชั่น"
    },
    {
      "message_id": 708,
      "agent_id": 14,
      "delay": 0.581,
      "speech_duration": 0.612,
      "transcribe_duration": 0.581,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 709,
      "agent_id": 14,
      "delay": 0.23,
      "speech_duration": 0.292,
      "transcribe_duration": 0.23,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 710,
      "agent_id": 14,
      "delay": 0.882,
      "speech_duration": 0.932,
      "transcribe_duration": 0.882,
      "wpm": 113,
      "message": "ตัวนี้"
    },
    {
      "message_id": 711,
      "agent_id": 14,
      "delay": 0.247,
      "speech_duration": 0.228,
      "transcribe_duration": 0.247,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 712,
      "agent_id": 14,
      "delay": 3.721,
      "speech_duration": 3.748,
      "transcribe_duration": 3.721,
      "wpm": 144,
      "message": "ก็จะเน้นการให้บริการที่ดีที่สุดนะคะ"
    },
    {
      "message_id": 713,
      "agent_id": 14,
      "delay": 0.284,
      "speech_duration": 0.356,
      "transcribe_duration": 0.284,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 714,
      "agent_id": 14,
      "delay": 1.326,
      "speech_duration": 1.38,
      "transcribe_duration": 1.326,
      "wpm": 141,
      "message": "สามารถส่งมอบ"
    },
    {
      "message_id": 715,
      "agent_id": 14,
      "delay": 1.208,
      "speech_duration": 1.252,
      "transcribe_duration": 1.208,
      "wpm": 120,
      "message": "เพื่อนำไป"
    },
    {
      "message_id": 716,
      "agent_id": 14,
      "delay": 2.334,
      "speech_duration": 2.34,
      "transcribe_duration": 2.334,
      "wpm": 154,
      "message": "ใช้ในระบบปฏิบัติงานนะคะ"
    },
    {
      "message_id": 717,
      "agent_id": 14,
      "delay": 0.283,
      "speech_duration": 0.228,
      "transcribe_duration": 0.283,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 718,
      "agent_id": 14,
      "delay": 0.252,
      "speech_duration": 0.228,
      "transcribe_duration": 0.252,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 719,
      "agent_id": 14,
      "delay": 2.965,
      "speech_duration": 2.98,
      "transcribe_duration": 2.965,
      "wpm": 171,
      "message": "การรับข้อมูลจากตัว service Design"
    },
    {
      "message_id": 720,
      "agent_id": 14,
      "delay": 0.89,
      "speech_duration": 0.932,
      "transcribe_duration": 0.89,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 721,
      "agent_id": 14,
      "delay": 1.656,
      "speech_duration": 1.7,
      "transcribe_duration": 1.656,
      "wpm": 150,
      "message": "แล้วก็ส่งมอบนะคะ"
    },
    {
      "message_id": 722,
      "agent_id": 14,
      "delay": 1.805,
      "speech_duration": 1.828,
      "transcribe_duration": 1.805,
      "wpm": 115,
      "message": "ดำเนินงานนะคะ"
    },
    {
      "message_id": 723,
      "agent_id": 14,
      "delay": 1.403,
      "speech_duration": 1.444,
      "transcribe_duration": 1.403,
      "wpm": 104,
      "message": "ทุกรายการ"
    },
    {
      "message_id": 724,
      "agent_id": 14,
      "delay": 2.252,
      "speech_duration": 2.276,
      "transcribe_duration": 2.252,
      "wpm": 204,
      "message": "ให้ปฏิบัติงานได้อย่างต่อเนื่อง"
    },
    {
      "message_id": 725,
      "agent_id": 14,
      "delay": 1.175,
      "speech_duration": 1.188,
      "transcribe_duration": 1.175,
      "wpm": 152,
      "message": "มีกุญแจหลัก"
    },
    {
      "message_id": 726,
      "agent_id": 14,
      "delay": 0.276,
      "speech_duration": 0.228,
      "transcribe_duration": 0.276,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 727,
      "agent_id": 14,
      "delay": 2.579,
      "speech_duration": 2.596,
      "transcribe_duration": 2.579,
      "wpm": 156,
      "message": "ของตัว service Translation"
    },
    {
      "message_id": 728,
      "agent_id": 14,
      "delay": 0.749,
      "speech_duration": 0.804,
      "transcribe_duration": 0.749,
      "wpm": 93,
      "message": "นะคะ"
    },
    {
      "message_id": 729,
      "agent_id": 14,
      "delay": 0.251,
      "speech_duration": 0.292,
      "transcribe_duration": 0.251,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 730,
      "agent_id": 14,
      "delay": 0.397,
      "speech_duration": 0.42,
      "transcribe_duration": 0.397,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 731,
      "agent_id": 14,
      "delay": 0.264,
      "speech_duration": 0.292,
      "transcribe_duration": 0.264,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 732,
      "agent_id": 14,
      "delay": 0.407,
      "speech_duration": 0.42,
      "transcribe_duration": 0.407,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 733,
      "agent_id": 14,
      "delay": 1.324,
      "speech_duration": 1.38,
      "transcribe_duration": 1.324,
      "wpm": 141,
      "message": "เริ่มจากนะคะ"
    },
    {
      "message_id": 734,
      "agent_id": 14,
      "delay": 0.437,
      "speech_duration": 0.484,
      "transcribe_duration": 0.437,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 735,
      "agent_id": 14,
      "delay": 1.333,
      "speech_duration": 1.38,
      "transcribe_duration": 1.333,
      "wpm": 196,
      "message": "Change Management"
    },
    {
      "message_id": 736,
      "agent_id": 14,
      "delay": 0.254,
      "speech_duration": 0.292,
      "transcribe_duration": 0.254,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 737,
      "agent_id": 14,
      "delay": 0.381,
      "speech_duration": 0.42,
      "transcribe_duration": 0.381,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 738,
      "agent_id": 14,
      "delay": 2.815,
      "speech_duration": 2.852,
      "transcribe_duration": 2.815,
      "wpm": 168,
      "message": "คือการจัดการที่มีการปรับเปลี่ยน"
    },
    {
      "message_id": 739,
      "agent_id": 14,
      "delay": 1.462,
      "speech_duration": 1.508,
      "transcribe_duration": 1.462,
      "wpm": 219,
      "message": "ปรับเปลี่ยนตรงไหนแล้ว"
    },
    {
      "message_id": 740,
      "agent_id": 14,
      "delay": 1.809,
      "speech_duration": 1.828,
      "transcribe_duration": 1.809,
      "wpm": 197,
      "message": "จะทำให้เกิดผลลัพธ์ที่ดี"
    },
    {
      "message_id": 741,
      "agent_id": 14,
      "delay": 0.239,
      "speech_duration": 0.292,
      "transcribe_duration": 0.239,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 742,
      "agent_id": 14,
      "delay": 0.269,
      "speech_duration": 0.228,
      "transcribe_duration": 0.269,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 743,
      "agent_id": 14,
      "delay": 0.966,
      "speech_duration": 0.996,
      "transcribe_duration": 0.966,
      "wpm": 136,
      "message": "อันที่ 2"
    },
    {
      "message_id": 744,
      "agent_id": 14,
      "delay": 0.225,
      "speech_duration": 0.292,
      "transcribe_duration": 0.225,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 745,
      "agent_id": 14,
      "delay": 0.562,
      "speech_duration": 0.612,
      "transcribe_duration": 0.562,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 746,
      "agent_id": 14,
      "delay": 1.98,
      "speech_duration": 2.02,
      "transcribe_duration": 1.98,
      "wpm": 186,
      "message": "configuration Management"
    },
    {
      "message_id": 747,
      "agent_id": 14,
      "delay": 0.247,
      "speech_duration": 0.228,
      "transcribe_duration": 0.247,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 748,
      "agent_id": 14,
      "delay": 0.262,
      "speech_duration": 0.228,
      "transcribe_duration": 0.262,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 749,
      "agent_id": 14,
      "delay": 0.952,
      "speech_duration": 0.996,
      "transcribe_duration": 0.952,
      "wpm": 151,
      "message": "น่าจะเป็น"
    },
    {
      "message_id": 750,
      "agent_id": 14,
      "delay": 0.291,
      "speech_duration": 0.228,
      "transcribe_duration": 0.291,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 751,
      "agent_id": 14,
      "delay": 2.419,
      "speech_duration": 2.468,
      "transcribe_duration": 2.419,
      "wpm": 146,
      "message": "การจัดการควบคุมดูแลนะคะ"
    },
    {
      "message_id": 752,
      "agent_id": 14,
      "delay": 0.453,
      "speech_duration": 0.484,
      "transcribe_duration": 0.453,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 753,
      "agent_id": 14,
      "delay": 2.502,
      "speech_duration": 2.532,
      "transcribe_duration": 2.502,
      "wpm": 142,
      "message": "ของตัวกลางให้บริการนะคะ"
    },
    {
      "message_id": 754,
      "agent_id": 14,
      "delay": 0.911,
      "speech_duration": 0.932,
      "transcribe_duration": 0.911,
      "wpm": 145,
      "message": "อันที่ 3"
    },
    {
      "message_id": 755,
      "agent_id": 14,
      "delay": 2.312,
      "speech_duration": 2.276,
      "transcribe_duration": 2.312,
      "wpm": 185,
      "message": "ก็จะเป็น release Management"
    },
    {
      "message_id": 756,
      "agent_id": 14,
      "delay": 0.436,
      "speech_duration": 0.484,
      "transcribe_duration": 0.436,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 757,
      "agent_id": 14,
      "delay": 1.933,
      "speech_duration": 1.956,
      "transcribe_duration": 1.933,
      "wpm": 123,
      "message": "คือการสืบเนื่อง"
    },
    {
      "message_id": 758,
      "agent_id": 14,
      "delay": 0.262,
      "speech_duration": 0.228,
      "transcribe_duration": 0.262,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 759,
      "agent_id": 14,
      "delay": 1.788,
      "speech_duration": 1.828,
      "transcribe_duration": 1.788,
      "wpm": 189,
      "message": "หรือว่าความสอดคล้องกัน"
    },
    {
      "message_id": 760,
      "agent_id": 14,
      "delay": 0.259,
      "speech_duration": 0.228,
      "transcribe_duration": 0.259,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 761,
      "agent_id": 14,
      "delay": 0.496,
      "speech_duration": 0.548,
      "transcribe_duration": 0.496,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 762,
      "agent_id": 14,
      "delay": 3.399,
      "speech_duration": 3.428,
      "transcribe_duration": 3.399,
      "wpm": 162,
      "message": "ของตัวบริหารจัดการของตัวระบบงานต่างๆ"
    },
    {
      "message_id": 763,
      "agent_id": 14,
      "delay": 0.435,
      "speech_duration": 0.484,
      "transcribe_duration": 0.435,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 764,
      "agent_id": 14,
      "delay": 1.915,
      "speech_duration": 1.956,
      "transcribe_duration": 1.915,
      "wpm": 161,
      "message": "แล้วก็ตัวสุดท้ายนะคะ"
    },
    {
      "message_id": 765,
      "agent_id": 14,
      "delay": 0.285,
      "speech_duration": 0.292,
      "transcribe_duration": 0.285,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 766,
      "agent_id": 14,
      "delay": 1.241,
      "speech_duration": 1.252,
      "transcribe_duration": 1.241,
      "wpm": 216,
      "message": "น่าจะเป็น Service"
    },
    {
      "message_id": 767,
      "agent_id": 14,
      "delay": 1.768,
      "speech_duration": 1.828,
      "transcribe_duration": 1.768,
      "wpm": 172,
      "message": "knowledge Management"
    },
    {
      "message_id": 768,
      "agent_id": 14,
      "delay": 4.264,
      "speech_duration": 4.132,
      "transcribe_duration": 4.264,
      "wpm": 211,
      "message": "ว่าจะเป็นการให้บริการเกี่ยวกับการจัดการความรู้นั้นเองนะคะ"
    },
    {
      "message_id": 769,
      "agent_id": 14,
      "delay": 0.455,
      "speech_duration": 0.42,
      "transcribe_duration": 0.455,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 770,
      "agent_id": 14,
      "delay": 0.296,
      "speech_duration": 0.292,
      "transcribe_duration": 0.296,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 771,
      "agent_id": 14,
      "delay": 0.214,
      "speech_duration": 0.228,
      "transcribe_duration": 0.214,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 772,
      "agent_id": 14,
      "delay": 3.695,
      "speech_duration": 3.684,
      "transcribe_duration": 3.695,
      "wpm": 179,
      "message": "เพื่อจะให้ตอบสนองกับความต้องการของลูกค้าว่า"
    },
    {
      "message_id": 773,
      "agent_id": 14,
      "delay": 0.808,
      "speech_duration": 0.868,
      "transcribe_duration": 0.808,
      "wpm": 121,
      "message": "ลูกค้า"
    },
    {
      "message_id": 774,
      "agent_id": 14,
      "delay": 0.256,
      "speech_duration": 0.228,
      "transcribe_duration": 0.256,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 775,
      "agent_id": 14,
      "delay": 2.966,
      "speech_duration": 2.98,
      "transcribe_duration": 2.966,
      "wpm": 247,
      "message": "ต้องการให้บริการตรงไหนเกี่ยวกับองค์ความรู้ตรงนี้"
    },
    {
      "message_id": 776,
      "agent_id": 14,
      "delay": 2.506,
      "speech_duration": 2.532,
      "transcribe_duration": 2.506,
      "wpm": 190,
      "message": "ก็สามารถให้บริการได้นั่นเองนะคะ"
    },
    {
      "message_id": 777,
      "agent_id": 14,
      "delay": 0.356,
      "speech_duration": 0.42,
      "transcribe_duration": 0.356,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 778,
      "agent_id": 14,
      "delay": 0.222,
      "speech_duration": 0.228,
      "transcribe_duration": 0.222,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 779,
      "agent_id": 14,
      "delay": 0.286,
      "speech_duration": 0.228,
      "transcribe_duration": 0.286,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 780,
      "agent_id": 14,
      "delay": 0.388,
      "speech_duration": 0.42,
      "transcribe_duration": 0.388,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 781,
      "agent_id": 14,
      "delay": 0.566,
      "speech_duration": 0.612,
      "transcribe_duration": 0.566,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 782,
      "agent_id": 14,
      "delay": 0.396,
      "speech_duration": 0.42,
      "transcribe_duration": 0.396,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 783,
      "agent_id": 14,
      "delay": 0.304,
      "speech_duration": 0.228,
      "transcribe_duration": 0.304,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 784,
      "agent_id": 14,
      "delay": 0.284,
      "speech_duration": 0.228,
      "transcribe_duration": 0.284,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 785,
      "agent_id": 14,
      "delay": 0.248,
      "speech_duration": 0.228,
      "transcribe_duration": 0.248,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 786,
      "agent_id": 14,
      "delay": 0.216,
      "speech_duration": 0.228,
      "transcribe_duration": 0.216,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 787,
      "agent_id": 14,
      "delay": 0.323,
      "speech_duration": 0.356,
      "transcribe_duration": 0.323,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 788,
      "agent_id": 14,
      "delay": 1.038,
      "speech_duration": 1.06,
      "transcribe_duration": 1.038,
      "wpm": 85,
      "message": "ผัดมา"
    },
    {
      "message_id": 789,
      "agent_id": 14,
      "delay": 0.326,
      "speech_duration": 0.356,
      "transcribe_duration": 0.326,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 790,
      "agent_id": 14,
      "delay": 1.792,
      "speech_duration": 1.828,
      "transcribe_duration": 1.792,
      "wpm": 148,
      "message": "service operation"
    },
    {
      "message_id": 791,
      "agent_id": 14,
      "delay": 0.28,
      "speech_duration": 0.228,
      "transcribe_duration": 0.28,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 792,
      "agent_id": 14,
      "delay": 0.503,
      "speech_duration": 0.548,
      "transcribe_duration": 0.503,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 793,
      "agent_id": 14,
      "delay": 0.24,
      "speech_duration": 0.292,
      "transcribe_duration": 0.24,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 794,
      "agent_id": 14,
      "delay": 4.101,
      "speech_duration": 4.132,
      "transcribe_duration": 4.101,
      "wpm": 200,
      "message": "อันนี้ก็จะเป็นรูปแบบของงานปฏิบัติเพื่อให้บรรลุผลสำเร็จ"
    },
    {
      "message_id": 795,
      "agent_id": 14,
      "delay": 0.285,
      "speech_duration": 0.228,
      "transcribe_duration": 0.285,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 796,
      "agent_id": 14,
      "delay": 0.246,
      "speech_duration": 0.228,
      "transcribe_duration": 0.246,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 797,
      "agent_id": 14,
      "delay": 1.849,
      "speech_duration": 1.892,
      "transcribe_duration": 1.849,
      "wpm": 127,
      "message": "และการดูแลรักษา"
    },
    {
      "message_id": 798,
      "agent_id": 14,
      "delay": 1.334,
      "speech_duration": 1.38,
      "transcribe_duration": 1.334,
      "wpm": 98,
      "message": "การทำงาน"
    },
    {
      "message_id": 799,
      "agent_id": 14,
      "delay": 1.531,
      "speech_duration": 1.572,
      "transcribe_duration": 1.531,
      "wpm": 95,
      "message": "การบริการ"
    },
    {
      "message_id": 800,
      "agent_id": 14,
      "delay": 0.279,
      "speech_duration": 0.228,
      "transcribe_duration": 0.279,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 801,
      "agent_id": 14,
      "delay": 0.289,
      "speech_duration": 0.228,
      "transcribe_duration": 0.289,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 802,
      "agent_id": 14,
      "delay": 0.432,
      "speech_duration": 0.484,
      "transcribe_duration": 0.432,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 803,
      "agent_id": 14,
      "delay": 3.196,
      "speech_duration": 3.236,
      "transcribe_duration": 3.196,
      "wpm": 153,
      "message": "ตามข้อตกลงที่เราได้ทำสัญญากันไว้"
    },
    {
      "message_id": 804,
      "agent_id": 14,
      "delay": 0.285,
      "speech_duration": 0.228,
      "transcribe_duration": 0.285,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 805,
      "agent_id": 14,
      "delay": 0.251,
      "speech_duration": 0.292,
      "transcribe_duration": 0.251,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 806,
      "agent_id": 14,
      "delay": 1.436,
      "speech_duration": 1.444,
      "transcribe_duration": 1.436,
      "wpm": 125,
      "message": "ที่เรียกว่า"
    },
    {
      "message_id": 807,
      "agent_id": 14,
      "delay": 0.302,
      "speech_duration": 0.356,
      "transcribe_duration": 0.302,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 808,
      "agent_id": 14,
      "delay": 1.79,
      "speech_duration": 1.828,
      "transcribe_duration": 1.79,
      "wpm": 131,
      "message": "พันธสัญญาบริการ"
    },
    {
      "message_id": 809,
      "agent_id": 14,
      "delay": 1.516,
      "speech_duration": 1.572,
      "transcribe_duration": 1.516,
      "wpm": 76,
      "message": "หรือว่า"
    },
    {
      "message_id": 810,
      "agent_id": 14,
      "delay": 1.927,
      "speech_duration": 1.956,
      "transcribe_duration": 1.927,
      "wpm": 184,
      "message": "service Level agreement"
    },
    {
      "message_id": 811,
      "agent_id": 14,
      "delay": 1.465,
      "speech_duration": 1.508,
      "transcribe_duration": 1.465,
      "wpm": 139,
      "message": "ลูกค้าต้องการ"
    },
    {
      "message_id": 812,
      "agent_id": 14,
      "delay": 1.209,
      "speech_duration": 1.252,
      "transcribe_duration": 1.209,
      "wpm": 144,
      "message": "มาใช้บริการ"
    },
    {
      "message_id": 813,
      "agent_id": 14,
      "delay": 1.232,
      "speech_duration": 1.252,
      "transcribe_duration": 1.232,
      "wpm": 144,
      "message": "นับหน่วยงาม"
    },
    {
      "message_id": 814,
      "agent_id": 14,
      "delay": 0.266,
      "speech_duration": 0.292,
      "transcribe_duration": 0.266,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 815,
      "agent_id": 14,
      "delay": 1.403,
      "speech_duration": 1.444,
      "transcribe_duration": 1.403,
      "wpm": 177,
      "message": "หรือองค์กรของเรา"
    },
    {
      "message_id": 816,
      "agent_id": 14,
      "delay": 0.253,
      "speech_duration": 0.292,
      "transcribe_duration": 0.253,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 817,
      "agent_id": 14,
      "delay": 1.846,
      "speech_duration": 1.892,
      "transcribe_duration": 1.846,
      "wpm": 151,
      "message": "มันจะมีข้อสัญญาว่า"
    },
    {
      "message_id": 818,
      "agent_id": 14,
      "delay": 2.169,
      "speech_duration": 1.892,
      "transcribe_duration": 2.169,
      "wpm": 166,
      "message": "เราจะให้บริการลูกค้า"
    },
    {
      "message_id": 819,
      "agent_id": 14,
      "delay": 0.237,
      "speech_duration": 0.228,
      "transcribe_duration": 0.237,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 820,
      "agent_id": 14,
      "delay": 0.235,
      "speech_duration": 0.228,
      "transcribe_duration": 0.235,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 821,
      "agent_id": 14,
      "delay": 7.1,
      "speech_duration": 7.076,
      "transcribe_duration": 7.1,
      "wpm": 148,
      "message": "กี่ชั่วโมงต่อสัปดาห์นะคะเป็นระยะเวลาเท่าไรก็จะมีข้อตกลงในเงื่อนไขอะไร"
    },
    {
      "message_id": 822,
      "agent_id": 14,
      "delay": 3.129,
      "speech_duration": 3.172,
      "transcribe_duration": 3.129,
      "wpm": 161,
      "message": "มีข้อยกเว้นอะไรบ้างอันนี้ก็จะเป็น"
    },
    {
      "message_id": 823,
      "agent_id": 14,
      "delay": 1.659,
      "speech_duration": 1.7,
      "transcribe_duration": 1.659,
      "wpm": 124,
      "message": "รูปแบบข้อตกลง"
    },
    {
      "message_id": 824,
      "agent_id": 14,
      "delay": 0.207,
      "speech_duration": 0.228,
      "transcribe_duration": 0.207,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 825,
      "agent_id": 14,
      "delay": 1.283,
      "speech_duration": 1.316,
      "transcribe_duration": 1.283,
      "wpm": 194,
      "message": "มึงจะมีกุญแจหลัก"
    },
    {
      "message_id": 826,
      "agent_id": 14,
      "delay": 1.036,
      "speech_duration": 1.06,
      "transcribe_duration": 1.036,
      "wpm": 99,
      "message": "ของตัว"
    },
    {
      "message_id": 827,
      "agent_id": 14,
      "delay": 0.702,
      "speech_duration": 0.74,
      "transcribe_duration": 0.702,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 828,
      "agent_id": 14,
      "delay": 1.92,
      "speech_duration": 1.956,
      "transcribe_duration": 1.92,
      "wpm": 138,
      "message": "service operation"
    },
    {
      "message_id": 829,
      "agent_id": 14,
      "delay": 0.246,
      "speech_duration": 0.228,
      "transcribe_duration": 0.246,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 830,
      "agent_id": 14,
      "delay": 0.273,
      "speech_duration": 0.228,
      "transcribe_duration": 0.273,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 831,
      "agent_id": 14,
      "delay": 0.306,
      "speech_duration": 0.292,
      "transcribe_duration": 0.306,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 832,
      "agent_id": 14,
      "delay": 1.975,
      "speech_duration": 2.02,
      "transcribe_duration": 1.975,
      "wpm": 149,
      "message": "incident Management"
    },
    {
      "message_id": 833,
      "agent_id": 14,
      "delay": 4,
      "speech_duration": 4.004,
      "transcribe_duration": 4,
      "wpm": 195,
      "message": "กรณีเกิดปัญหาที่เกิดขึ้นมีข้อสัญญาหรืออะไรขึ้นมานี่"
    },
    {
      "message_id": 834,
      "agent_id": 14,
      "delay": 0.38,
      "speech_duration": 0.42,
      "transcribe_duration": 0.38,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 835,
      "agent_id": 14,
      "delay": 5.193,
      "speech_duration": 5.22,
      "transcribe_duration": 5.193,
      "wpm": 161,
      "message": "เราสามารถที่จะรับมือหรือว่าแก้ปัญหาตรงนี้ได้หรือไม่นะคะ"
    },
    {
      "message_id": 836,
      "agent_id": 14,
      "delay": 2.082,
      "speech_duration": 2.02,
      "transcribe_duration": 2.082,
      "wpm": 52,
      "message": "รอแป๊บ"
    },
    {
      "message_id": 837,
      "agent_id": 14,
      "delay": 0.757,
      "speech_duration": 0.804,
      "transcribe_duration": 0.757,
      "wpm": 112,
      "message": "ปัญหา"
    },
    {
      "message_id": 838,
      "agent_id": 14,
      "delay": 3.718,
      "speech_duration": 3.748,
      "transcribe_duration": 3.718,
      "wpm": 204,
      "message": "ที่เกิดขึ้นกับตัวระบบหรือว่าการให้บริการของเรานะคะ"
    },
    {
      "message_id": 839,
      "agent_id": 14,
      "delay": 1.672,
      "speech_duration": 1.7,
      "transcribe_duration": 1.672,
      "wpm": 88,
      "message": "มีวิธีการ"
    },
    {
      "message_id": 840,
      "agent_id": 14,
      "delay": 0.205,
      "speech_duration": 0.228,
      "transcribe_duration": 0.205,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 841,
      "agent_id": 14,
      "delay": 1.922,
      "speech_duration": 1.956,
      "transcribe_duration": 1.922,
      "wpm": 176,
      "message": "แก้ไขหรือจัดการอย่างไร"
    },
    {
      "message_id": 842,
      "agent_id": 14,
      "delay": 0.26,
      "speech_duration": 0.228,
      "transcribe_duration": 0.26,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 843,
      "agent_id": 14,
      "delay": 1.136,
      "speech_duration": 1.188,
      "transcribe_duration": 1.136,
      "wpm": 101,
      "message": "request"
    },
    {
      "message_id": 844,
      "agent_id": 14,
      "delay": 1.523,
      "speech_duration": 1.508,
      "transcribe_duration": 1.523,
      "wpm": 129,
      "message": "comment นะคะ"
    },
    {
      "message_id": 845,
      "agent_id": 14,
      "delay": 2.481,
      "speech_duration": 2.532,
      "transcribe_duration": 2.481,
      "wpm": 148,
      "message": "กรณีความต้องการของลูกค้า"
    },
    {
      "message_id": 846,
      "agent_id": 14,
      "delay": 0.23,
      "speech_duration": 0.228,
      "transcribe_duration": 0.23,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 847,
      "agent_id": 14,
      "delay": 0.246,
      "speech_duration": 0.292,
      "transcribe_duration": 0.246,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 848,
      "agent_id": 14,
      "delay": 0.204,
      "speech_duration": 0.228,
      "transcribe_duration": 0.204,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 849,
      "agent_id": 14,
      "delay": 6.024,
      "speech_duration": 5.988,
      "transcribe_duration": 6.024,
      "wpm": 175,
      "message": "ตามขอบเขตของเราไหมหรือตามข้อสัญญาของเราหรือเปล่าแล้วก็สุดท้ายก็จะเป็น"
    },
    {
      "message_id": 850,
      "agent_id": 14,
      "delay": 3.71,
      "speech_duration": 3.748,
      "transcribe_duration": 3.71,
      "wpm": 148,
      "message": "Event management กรณีที่เกิดขึ้นนะคะ"
    },
    {
      "message_id": 851,
      "agent_id": 14,
      "delay": 0.217,
      "speech_duration": 0.228,
      "transcribe_duration": 0.217,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 852,
      "agent_id": 14,
      "delay": 0.278,
      "speech_duration": 0.228,
      "transcribe_duration": 0.278,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 853,
      "agent_id": 14,
      "delay": 0.23,
      "speech_duration": 0.228,
      "transcribe_duration": 0.23,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 854,
      "agent_id": 14,
      "delay": 0.26,
      "speech_duration": 0.228,
      "transcribe_duration": 0.26,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 855,
      "agent_id": 14,
      "delay": 1.275,
      "speech_duration": 1.316,
      "transcribe_duration": 1.275,
      "wpm": 137,
      "message": "ตามเงื่อนไข"
    },
    {
      "message_id": 856,
      "agent_id": 14,
      "delay": 2.182,
      "speech_duration": 2.212,
      "transcribe_duration": 2.182,
      "wpm": 129,
      "message": "ที่เราได้ทำการตกลง"
    },
    {
      "message_id": 857,
      "agent_id": 14,
      "delay": 0.243,
      "speech_duration": 0.292,
      "transcribe_duration": 0.243,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 858,
      "agent_id": 14,
      "delay": 0.225,
      "speech_duration": 0.228,
      "transcribe_duration": 0.225,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 859,
      "agent_id": 14,
      "delay": 0.288,
      "speech_duration": 0.356,
      "transcribe_duration": 0.288,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 860,
      "agent_id": 14,
      "delay": 3.273,
      "speech_duration": 3.3,
      "transcribe_duration": 3.273,
      "wpm": 195,
      "message": "เราจะมีวิธีการจัดการอย่างไรบ้างนั่นเองนะคะ"
    },
    {
      "message_id": 861,
      "agent_id": 14,
      "delay": 2.559,
      "speech_duration": 2.596,
      "transcribe_duration": 2.559,
      "wpm": 179,
      "message": "ก็จะเป็นลักษณะพวกเงื่อนไขต่างๆ"
    },
    {
      "message_id": 862,
      "agent_id": 14,
      "delay": 0.411,
      "speech_duration": 0.42,
      "transcribe_duration": 0.411,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 863,
      "agent_id": 14,
      "delay": 2.242,
      "speech_duration": 2.276,
      "transcribe_duration": 2.242,
      "wpm": 145,
      "message": "ที่เราได้ทำข้อตกลงไว้"
    },
    {
      "message_id": 864,
      "agent_id": 14,
      "delay": 0.217,
      "speech_duration": 0.228,
      "transcribe_duration": 0.217,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 865,
      "agent_id": 14,
      "delay": 0.297,
      "speech_duration": 0.356,
      "transcribe_duration": 0.297,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 866,
      "agent_id": 14,
      "delay": 0.431,
      "speech_duration": 0.484,
      "transcribe_duration": 0.431,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 867,
      "agent_id": 14,
      "delay": 2.131,
      "speech_duration": 2.148,
      "transcribe_duration": 2.131,
      "wpm": 161,
      "message": "กับผู้ที่มาขอใช้บริการ"
    },
    {
      "message_id": 868,
      "agent_id": 14,
      "delay": 1.536,
      "speech_duration": 1.572,
      "transcribe_duration": 1.536,
      "wpm": 172,
      "message": "จากเรานั่นเองนะคะ"
    },
    {
      "message_id": 869,
      "agent_id": 14,
      "delay": 0.762,
      "speech_duration": 0.804,
      "transcribe_duration": 0.762,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 870,
      "agent_id": 14,
      "delay": 2.238,
      "speech_duration": 2.276,
      "transcribe_duration": 2.238,
      "wpm": 138,
      "message": "ว่ามันจะครอบคลุมดูแล"
    },
    {
      "message_id": 871,
      "agent_id": 14,
      "delay": 0.261,
      "speech_duration": 0.292,
      "transcribe_duration": 0.261,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 872,
      "agent_id": 14,
      "delay": 0.423,
      "speech_duration": 0.484,
      "transcribe_duration": 0.423,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 873,
      "agent_id": 14,
      "delay": 1.466,
      "speech_duration": 1.508,
      "transcribe_duration": 1.466,
      "wpm": 169,
      "message": "แล้วก็จะมีขอบเขต"
    },
    {
      "message_id": 874,
      "agent_id": 14,
      "delay": 1.787,
      "speech_duration": 1.828,
      "transcribe_duration": 1.787,
      "wpm": 189,
      "message": "ถึงระดับไหนนั่นเองนะคะ"
    },
    {
      "message_id": 875,
      "agent_id": 14,
      "delay": 0.373,
      "speech_duration": 0.42,
      "transcribe_duration": 0.373,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 876,
      "agent_id": 14,
      "delay": 0.292,
      "speech_duration": 0.228,
      "transcribe_duration": 0.292,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 877,
      "agent_id": 14,
      "delay": 0.258,
      "speech_duration": 0.228,
      "transcribe_duration": 0.258,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 878,
      "agent_id": 14,
      "delay": 0.314,
      "speech_duration": 0.292,
      "transcribe_duration": 0.314,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 879,
      "agent_id": 14,
      "delay": 0.439,
      "speech_duration": 0.484,
      "transcribe_duration": 0.439,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 880,
      "agent_id": 14,
      "delay": 0.263,
      "speech_duration": 0.292,
      "transcribe_duration": 0.263,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 881,
      "agent_id": 14,
      "delay": 0.261,
      "speech_duration": 0.228,
      "transcribe_duration": 0.261,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 882,
      "agent_id": 14,
      "delay": 0.319,
      "speech_duration": 0.356,
      "transcribe_duration": 0.319,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 883,
      "agent_id": 14,
      "delay": 1.088,
      "speech_duration": 1.124,
      "transcribe_duration": 1.088,
      "wpm": 120,
      "message": "ผัดมาม่า"
    },
    {
      "message_id": 884,
      "agent_id": 14,
      "delay": 1.032,
      "speech_duration": 1.06,
      "transcribe_duration": 1.032,
      "wpm": 142,
      "message": "เราจะเป็น"
    },
    {
      "message_id": 885,
      "agent_id": 14,
      "delay": 0.231,
      "speech_duration": 0.292,
      "transcribe_duration": 0.231,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 886,
      "agent_id": 14,
      "delay": 0.286,
      "speech_duration": 0.228,
      "transcribe_duration": 0.286,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 887,
      "agent_id": 14,
      "delay": 0.619,
      "speech_duration": 0.676,
      "transcribe_duration": 0.619,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 888,
      "agent_id": 14,
      "delay": 1.731,
      "speech_duration": 1.764,
      "transcribe_duration": 1.731,
      "wpm": 111,
      "message": "conservative"
    },
    {
      "message_id": 889,
      "agent_id": 14,
      "delay": 0.266,
      "speech_duration": 0.292,
      "transcribe_duration": 0.266,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 890,
      "agent_id": 14,
      "delay": 0.278,
      "speech_duration": 0.228,
      "transcribe_duration": 0.278,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 891,
      "agent_id": 14,
      "delay": 0.265,
      "speech_duration": 0.228,
      "transcribe_duration": 0.265,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 892,
      "agent_id": 14,
      "delay": 0.463,
      "speech_duration": 0.484,
      "transcribe_duration": 0.463,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 893,
      "agent_id": 14,
      "delay": 4.76,
      "speech_duration": 4.772,
      "transcribe_duration": 4.76,
      "wpm": 185,
      "message": "ทำอย่างไรการให้บริการของเราจะมีการให้บริการที่ดียิ่งขึ้นไป"
    },
    {
      "message_id": 894,
      "agent_id": 14,
      "delay": 0.264,
      "speech_duration": 0.292,
      "transcribe_duration": 0.264,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 895,
      "agent_id": 14,
      "delay": 5.319,
      "speech_duration": 5.284,
      "transcribe_duration": 5.319,
      "wpm": 213,
      "message": "งั้นก็ต้องมีการปรับปรุงและพัฒนาการให้บริการที่ดีอยู่แล้วให้มันดียิ่งขึ้นไป"
    },
    {
      "message_id": 896,
      "agent_id": 14,
      "delay": 1.351,
      "speech_duration": 1.38,
      "transcribe_duration": 1.351,
      "wpm": 87,
      "message": "จะทำให้"
    },
    {
      "message_id": 897,
      "agent_id": 14,
      "delay": 0.215,
      "speech_duration": 0.228,
      "transcribe_duration": 0.215,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 898,
      "agent_id": 14,
      "delay": 0.433,
      "speech_duration": 0.484,
      "transcribe_duration": 0.433,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 899,
      "agent_id": 14,
      "delay": 2.153,
      "speech_duration": 2.212,
      "transcribe_duration": 2.153,
      "wpm": 163,
      "message": "การให้บริการที่เร็วขึ้น"
    },
    {
      "message_id": 900,
      "agent_id": 14,
      "delay": 0.257,
      "speech_duration": 0.228,
      "transcribe_duration": 0.257,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 901,
      "agent_id": 14,
      "delay": 0.214,
      "speech_duration": 0.228,
      "transcribe_duration": 0.214,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 902,
      "agent_id": 14,
      "delay": 0.253,
      "speech_duration": 0.292,
      "transcribe_duration": 0.253,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 903,
      "agent_id": 14,
      "delay": 3.603,
      "speech_duration": 3.62,
      "transcribe_duration": 3.603,
      "wpm": 191,
      "message": "หรือไม่ต้องแก้ปัญหาหลายๆรอบแล้วก็เสร็จนั้นเอง"
    },
    {
      "message_id": 904,
      "agent_id": 14,
      "delay": 2.042,
      "speech_duration": 2.084,
      "transcribe_duration": 2.042,
      "wpm": 144,
      "message": "คือระยะเวลาเร็วขึ้น"
    },
    {
      "message_id": 905,
      "agent_id": 14,
      "delay": 2.305,
      "speech_duration": 2.34,
      "transcribe_duration": 2.305,
      "wpm": 147,
      "message": "มีประสิทธิภาพที่ดีขึ้น"
    },
    {
      "message_id": 906,
      "agent_id": 14,
      "delay": 0.624,
      "speech_duration": 0.676,
      "transcribe_duration": 0.624,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 907,
      "agent_id": 14,
      "delay": 1.984,
      "speech_duration": 2.02,
      "transcribe_duration": 1.984,
      "wpm": 200,
      "message": "เราก็จะมีกุญแจหลักอยู่นะคะ"
    },
    {
      "message_id": 908,
      "agent_id": 14,
      "delay": 0.635,
      "speech_duration": 0.676,
      "transcribe_duration": 0.635,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 909,
      "agent_id": 14,
      "delay": 0.815,
      "speech_duration": 0.868,
      "transcribe_duration": 0.815,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 910,
      "agent_id": 14,
      "delay": 0.214,
      "speech_duration": 0.228,
      "transcribe_duration": 0.214,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 911,
      "agent_id": 14,
      "delay": 0.939,
      "speech_duration": 0.996,
      "transcribe_duration": 0.939,
      "wpm": 136,
      "message": "เริ่มจาก"
    },
    {
      "message_id": 912,
      "agent_id": 14,
      "delay": 0.58,
      "speech_duration": 0.612,
      "transcribe_duration": 0.58,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 913,
      "agent_id": 14,
      "delay": 1.537,
      "speech_duration": 1.572,
      "transcribe_duration": 1.537,
      "wpm": 143,
      "message": "service Report"
    },
    {
      "message_id": 914,
      "agent_id": 14,
      "delay": 0.562,
      "speech_duration": 0.612,
      "transcribe_duration": 0.562,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 915,
      "agent_id": 14,
      "delay": 1.658,
      "speech_duration": 1.7,
      "transcribe_duration": 1.658,
      "wpm": 159,
      "message": "Service blueprint"
    },
    {
      "message_id": 916,
      "agent_id": 14,
      "delay": 0.212,
      "speech_duration": 0.228,
      "transcribe_duration": 0.212,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 917,
      "agent_id": 14,
      "delay": 2.318,
      "speech_duration": 2.34,
      "transcribe_duration": 2.318,
      "wpm": 141,
      "message": "จะเป็นลักษณะกระบวนการ"
    },
    {
      "message_id": 918,
      "agent_id": 14,
      "delay": 0.363,
      "speech_duration": 0.42,
      "transcribe_duration": 0.363,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 919,
      "agent_id": 14,
      "delay": 3.378,
      "speech_duration": 3.428,
      "transcribe_duration": 3.378,
      "wpm": 184,
      "message": "เวลาเราแก้ปัญหาให้กับตัวระบบหรือว่าลูกค้า"
    },
    {
      "message_id": 920,
      "agent_id": 14,
      "delay": 1.466,
      "speech_duration": 1.508,
      "transcribe_duration": 1.466,
      "wpm": 90,
      "message": "เป็นกรณี"
    },
    {
      "message_id": 921,
      "agent_id": 14,
      "delay": 0.271,
      "speech_duration": 0.228,
      "transcribe_duration": 0.271,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 922,
      "agent_id": 14,
      "delay": 4.244,
      "speech_duration": 4.26,
      "transcribe_duration": 4.244,
      "wpm": 197,
      "message": "หรือว่าเป็นปัญหาที่แจ้งเข้ามาก็จะมีการสรุปรายงานนั่นเอง"
    },
    {
      "message_id": 923,
      "agent_id": 14,
      "delay": 0.624,
      "speech_duration": 0.676,
      "transcribe_duration": 0.624,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 924,
      "agent_id": 14,
      "delay": 1.539,
      "speech_duration": 1.572,
      "transcribe_duration": 1.539,
      "wpm": 181,
      "message": "ว่าเกิดปัญหาตรงนี้"
    },
    {
      "message_id": 925,
      "agent_id": 14,
      "delay": 1.796,
      "speech_duration": 1.828,
      "transcribe_duration": 1.796,
      "wpm": 148,
      "message": "เราสามารถแก้ปัญหา"
    },
    {
      "message_id": 926,
      "agent_id": 14,
      "delay": 3.687,
      "speech_duration": 3.684,
      "transcribe_duration": 3.687,
      "wpm": 195,
      "message": "เลิกวิธีการอะไหล่แล้วก็ใช้เวลาช่วงไหนถึงช่วงไหน"
    },
    {
      "message_id": 927,
      "agent_id": 14,
      "delay": 1.396,
      "speech_duration": 1.444,
      "transcribe_duration": 1.396,
      "wpm": 114,
      "message": "ออก Report"
    },
    {
      "message_id": 928,
      "agent_id": 14,
      "delay": 5.256,
      "speech_duration": 5.284,
      "transcribe_duration": 5.256,
      "wpm": 153,
      "message": "สรุปการให้บริการนั่นเองดังนั้นในกรณีที่มีการแจ้งปัญหา"
    },
    {
      "message_id": 929,
      "agent_id": 14,
      "delay": 1.807,
      "speech_duration": 1.764,
      "transcribe_duration": 1.807,
      "wpm": 204,
      "message": "มีปัญหาคล้ายๆเดิมเข้ามา"
    },
    {
      "message_id": 930,
      "agent_id": 14,
      "delay": 1.664,
      "speech_duration": 1.7,
      "transcribe_duration": 1.664,
      "wpm": 106,
      "message": "เราสามารถลด"
    },
    {
      "message_id": 931,
      "agent_id": 14,
      "delay": 2.021,
      "speech_duration": 2.02,
      "transcribe_duration": 2.021,
      "wpm": 215,
      "message": "รู้ตัว Report service ตรงนี้"
    },
    {
      "message_id": 932,
      "agent_id": 14,
      "delay": 4.286,
      "speech_duration": 4.324,
      "transcribe_duration": 4.286,
      "wpm": 173,
      "message": "ทำให้เรารู้สึกกระบวนการที่จะมาแก้ปัญหาแล้วก็ทำให้"
    },
    {
      "message_id": 933,
      "agent_id": 14,
      "delay": 0.311,
      "speech_duration": 0.356,
      "transcribe_duration": 0.311,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 934,
      "agent_id": 14,
      "delay": 1.857,
      "speech_duration": 1.892,
      "transcribe_duration": 1.857,
      "wpm": 143,
      "message": "เราสามารถแก้ปัญหา"
    },
    {
      "message_id": 935,
      "agent_id": 14,
      "delay": 0.765,
      "speech_duration": 0.804,
      "transcribe_duration": 0.765,
      "wpm": 75,
      "message": "ได้"
    },
    {
      "message_id": 936,
      "agent_id": 14,
      "delay": 1.155,
      "speech_duration": 1.188,
      "transcribe_duration": 1.155,
      "wpm": 164,
      "message": "เร็วยิ่งขึ้น"
    },
    {
      "message_id": 937,
      "agent_id": 14,
      "delay": 0.434,
      "speech_duration": 0.484,
      "transcribe_duration": 0.434,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 938,
      "agent_id": 14,
      "delay": 3.842,
      "speech_duration": 3.876,
      "transcribe_duration": 3.842,
      "wpm": 151,
      "message": "เรารู้แล้วว่าต้องทำตามขั้นตอนนี้ 1 2 3"
    },
    {
      "message_id": 939,
      "agent_id": 14,
      "delay": 2.64,
      "speech_duration": 2.66,
      "transcribe_duration": 2.64,
      "wpm": 220,
      "message": "แล้วจะแก้ปัญหาได้อย่างรวดเร็วและดีขึ้น"
    },
    {
      "message_id": 940,
      "agent_id": 14,
      "delay": 0.273,
      "speech_duration": 0.228,
      "transcribe_duration": 0.273,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 941,
      "agent_id": 14,
      "delay": 0.283,
      "speech_duration": 0.292,
      "transcribe_duration": 0.283,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 942,
      "agent_id": 14,
      "delay": 1.333,
      "speech_duration": 1.38,
      "transcribe_duration": 1.333,
      "wpm": 196,
      "message": "ไม่ต้องไปหาสาเหตุ"
    },
    {
      "message_id": 943,
      "agent_id": 14,
      "delay": 2.355,
      "speech_duration": 2.404,
      "transcribe_duration": 2.355,
      "wpm": 200,
      "message": "ที่ทำให้เกิดปัญหาตัวนี้ก่อนนะคะ"
    },
    {
      "message_id": 944,
      "agent_id": 14,
      "delay": 0.823,
      "speech_duration": 0.868,
      "transcribe_duration": 0.823,
      "wpm": 190,
      "message": "เรารู้วิธี"
    },
    {
      "message_id": 945,
      "agent_id": 14,
      "delay": 1.404,
      "speech_duration": 1.444,
      "transcribe_duration": 1.404,
      "wpm": 187,
      "message": "การแก้ปัญหาได้เลย"
    },
    {
      "message_id": 946,
      "agent_id": 14,
      "delay": 0.579,
      "speech_duration": 0.612,
      "transcribe_duration": 0.579,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 947,
      "agent_id": 14,
      "delay": 1.356,
      "speech_duration": 1.38,
      "transcribe_duration": 1.356,
      "wpm": 174,
      "message": "Service manuals"
    },
    {
      "message_id": 948,
      "agent_id": 14,
      "delay": 0.27,
      "speech_duration": 0.228,
      "transcribe_duration": 0.27,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 949,
      "agent_id": 14,
      "delay": 3.068,
      "speech_duration": 3.108,
      "transcribe_duration": 3.068,
      "wpm": 203,
      "message": "ก็คือการให้บริการโดยใช้เครื่องมืออะไรบ้าง"
    },
    {
      "message_id": 950,
      "agent_id": 14,
      "delay": 0.273,
      "speech_duration": 0.228,
      "transcribe_duration": 0.273,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 951,
      "agent_id": 14,
      "delay": 0.237,
      "speech_duration": 0.228,
      "transcribe_duration": 0.237,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 952,
      "agent_id": 14,
      "delay": 0.292,
      "speech_duration": 0.228,
      "transcribe_duration": 0.292,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 953,
      "agent_id": 14,
      "delay": 0.234,
      "speech_duration": 0.228,
      "transcribe_duration": 0.234,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 954,
      "agent_id": 14,
      "delay": 5.287,
      "speech_duration": 5.284,
      "transcribe_duration": 5.287,
      "wpm": 176,
      "message": "มีอุปกรณ์มีเครื่องมือตัวไหนที่มาแก้ปัญหาตรงนี้มีวิธีการแบบไหน"
    },
    {
      "message_id": 955,
      "agent_id": 14,
      "delay": 2.438,
      "speech_duration": 2.468,
      "transcribe_duration": 2.438,
      "wpm": 194,
      "message": "เป็นตัวหนึ่งที่คล้ายๆรายละเอียด"
    },
    {
      "message_id": 956,
      "agent_id": 14,
      "delay": 0.208,
      "speech_duration": 0.228,
      "transcribe_duration": 0.208,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 957,
      "agent_id": 14,
      "delay": 2.477,
      "speech_duration": 2.404,
      "transcribe_duration": 2.477,
      "wpm": 193,
      "message": "ตัว service Report ติ้งนั้นเอง"
    },
    {
      "message_id": 958,
      "agent_id": 14,
      "delay": 0.22,
      "speech_duration": 0.228,
      "transcribe_duration": 0.22,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 959,
      "agent_id": 14,
      "delay": 1.48,
      "speech_duration": 1.508,
      "transcribe_duration": 1.48,
      "wpm": 60,
      "message": "ถัดมา"
    },
    {
      "message_id": 960,
      "agent_id": 14,
      "delay": 0.269,
      "speech_duration": 0.228,
      "transcribe_duration": 0.269,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 961,
      "agent_id": 14,
      "delay": 2.43,
      "speech_duration": 2.468,
      "transcribe_duration": 2.43,
      "wpm": 152,
      "message": "service Level Management"
    },
    {
      "message_id": 962,
      "agent_id": 14,
      "delay": 0.289,
      "speech_duration": 0.228,
      "transcribe_duration": 0.289,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 963,
      "agent_id": 14,
      "delay": 0.214,
      "speech_duration": 0.228,
      "transcribe_duration": 0.214,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 964,
      "agent_id": 14,
      "delay": 0.288,
      "speech_duration": 0.228,
      "transcribe_duration": 0.288,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 965,
      "agent_id": 14,
      "delay": 2.913,
      "speech_duration": 2.916,
      "transcribe_duration": 2.913,
      "wpm": 190,
      "message": "คราวนี้การให้บริการอีกก็จะมีหลากหลาย"
    },
    {
      "message_id": 966,
      "agent_id": 14,
      "delay": 0.236,
      "speech_duration": 0.292,
      "transcribe_duration": 0.236,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 967,
      "agent_id": 14,
      "delay": 1.35,
      "speech_duration": 1.38,
      "transcribe_duration": 1.35,
      "wpm": 98,
      "message": "รูปแบบละ"
    },
    {
      "message_id": 968,
      "agent_id": 14,
      "delay": 1.596,
      "speech_duration": 1.636,
      "transcribe_duration": 1.596,
      "wpm": 128,
      "message": "หลากหลายระดับ"
    },
    {
      "message_id": 969,
      "agent_id": 14,
      "delay": 2.645,
      "speech_duration": 2.66,
      "transcribe_duration": 2.645,
      "wpm": 203,
      "message": "ตามที่ผู้ใช้บริการหรือลูกค้าต้องการ"
    },
    {
      "message_id": 970,
      "agent_id": 14,
      "delay": 0.259,
      "speech_duration": 0.228,
      "transcribe_duration": 0.259,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 971,
      "agent_id": 14,
      "delay": 0.307,
      "speech_duration": 0.356,
      "transcribe_duration": 0.307,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 972,
      "agent_id": 14,
      "delay": 4.083,
      "speech_duration": 4.132,
      "transcribe_duration": 4.083,
      "wpm": 152,
      "message": "ใช้บริการกับเรามันก็จะมีระดับการให้บริการ"
    },
    {
      "message_id": 973,
      "agent_id": 14,
      "delay": 0.69,
      "speech_duration": 0.74,
      "transcribe_duration": 0.69,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 974,
      "agent_id": 14,
      "delay": 0.217,
      "speech_duration": 0.228,
      "transcribe_duration": 0.217,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 975,
      "agent_id": 14,
      "delay": 1.661,
      "speech_duration": 1.7,
      "transcribe_duration": 1.661,
      "wpm": 212,
      "message": "สุดท้ายมันก็จะเชื่อมโยง"
    },
    {
      "message_id": 976,
      "agent_id": 14,
      "delay": 0.249,
      "speech_duration": 0.292,
      "transcribe_duration": 0.249,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 977,
      "agent_id": 14,
      "delay": 0.448,
      "speech_duration": 0.484,
      "transcribe_duration": 0.448,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 978,
      "agent_id": 14,
      "delay": 1.783,
      "speech_duration": 1.828,
      "transcribe_duration": 1.783,
      "wpm": 197,
      "message": "service Level agreement"
    },
    {
      "message_id": 979,
      "agent_id": 14,
      "delay": 0.312,
      "speech_duration": 0.356,
      "transcribe_duration": 0.312,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 980,
      "agent_id": 14,
      "delay": 1.633,
      "speech_duration": 1.636,
      "transcribe_duration": 1.633,
      "wpm": 183,
      "message": "กับพันธสัญญานั่นเอง"
    },
    {
      "message_id": 981,
      "agent_id": 14,
      "delay": 0.2,
      "speech_duration": 0.228,
      "transcribe_duration": 0.2,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 982,
      "agent_id": 14,
      "delay": 0.243,
      "speech_duration": 0.228,
      "transcribe_duration": 0.243,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 983,
      "agent_id": 14,
      "delay": 3.228,
      "speech_duration": 3.236,
      "transcribe_duration": 3.228,
      "wpm": 139,
      "message": "ว่าเราทำพันธะสัญญาหรือข้อตกลง"
    },
    {
      "message_id": 984,
      "agent_id": 14,
      "delay": 3.332,
      "speech_duration": 3.364,
      "transcribe_duration": 3.332,
      "wpm": 169,
      "message": "ขอใช้บริการกับหน่วยงานนี่อยู่ระดับไหน"
    },
    {
      "message_id": 985,
      "agent_id": 14,
      "delay": 0.513,
      "speech_duration": 0.42,
      "transcribe_duration": 0.513,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 986,
      "agent_id": 14,
      "delay": 0.423,
      "speech_duration": 0.228,
      "transcribe_duration": 0.423,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 987,
      "agent_id": 14,
      "delay": 2.896,
      "speech_duration": 2.916,
      "transcribe_duration": 2.896,
      "wpm": 154,
      "message": "บางคนอยากให้บริการ 24 ชั่วโมง"
    },
    {
      "message_id": 988,
      "agent_id": 14,
      "delay": 0.892,
      "speech_duration": 0.932,
      "transcribe_duration": 0.892,
      "wpm": 97,
      "message": "7 วัน"
    },
    {
      "message_id": 989,
      "agent_id": 14,
      "delay": 0.306,
      "speech_duration": 0.292,
      "transcribe_duration": 0.306,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 990,
      "agent_id": 14,
      "delay": 0.313,
      "speech_duration": 0.292,
      "transcribe_duration": 0.313,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 991,
      "agent_id": 14,
      "delay": 1.461,
      "speech_duration": 1.508,
      "transcribe_duration": 1.461,
      "wpm": 139,
      "message": "คือตัวระบบงาน"
    },
    {
      "message_id": 992,
      "agent_id": 14,
      "delay": 0.269,
      "speech_duration": 0.292,
      "transcribe_duration": 0.269,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 993,
      "agent_id": 14,
      "delay": 0.282,
      "speech_duration": 0.228,
      "transcribe_duration": 0.282,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 994,
      "agent_id": 14,
      "delay": 3.386,
      "speech_duration": 3.428,
      "transcribe_duration": 3.386,
      "wpm": 201,
      "message": "หรือว่าบริษัทของเราเกิดปัญหาในช่วงเวลาใดก็ได้"
    },
    {
      "message_id": 995,
      "agent_id": 14,
      "delay": 1.511,
      "speech_duration": 1.508,
      "transcribe_duration": 1.511,
      "wpm": 179,
      "message": "สามารถที่จะร้องขอ"
    },
    {
      "message_id": 996,
      "agent_id": 14,
      "delay": 0.253,
      "speech_duration": 0.292,
      "transcribe_duration": 0.253,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 997,
      "agent_id": 14,
      "delay": 1.883,
      "speech_duration": 1.892,
      "transcribe_duration": 1.883,
      "wpm": 174,
      "message": "ให้ผู้ให้บริการของเรา"
    },
    {
      "message_id": 998,
      "agent_id": 14,
      "delay": 3.721,
      "speech_duration": 3.748,
      "transcribe_duration": 3.721,
      "wpm": 156,
      "message": "เข้ามาแก้ปัญหาได้ตลอด 24 ชั่วโมง 7 วัน"
    },
    {
      "message_id": 999,
      "agent_id": 14,
      "delay": 1.927,
      "speech_duration": 1.956,
      "transcribe_duration": 1.927,
      "wpm": 230,
      "message": "ก็คือเหมือนเซเว่นอีเลฟเว่นเลย"
    },
    {
      "message_id": 1000,
      "agent_id": 14,
      "delay": 0.293,
      "speech_duration": 0.228,
      "transcribe_duration": 0.293,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1001,
      "agent_id": 14,
      "delay": 0.251,
      "speech_duration": 0.228,
      "transcribe_duration": 0.251,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1002,
      "agent_id": 14,
      "delay": 2.748,
      "speech_duration": 2.788,
      "transcribe_duration": 2.748,
      "wpm": 178,
      "message": "มีปัญหาตอนไหนแจ้งไปแก้ปัญหาทันที"
    },
    {
      "message_id": 1003,
      "agent_id": 14,
      "delay": 0.62,
      "speech_duration": 0.676,
      "transcribe_duration": 0.62,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1004,
      "agent_id": 14,
      "delay": 0.762,
      "speech_duration": 0.804,
      "transcribe_duration": 0.762,
      "wpm": 112,
      "message": "เราจะ"
    },
    {
      "message_id": 1005,
      "agent_id": 14,
      "delay": 0.464,
      "speech_duration": 0.484,
      "transcribe_duration": 0.464,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1006,
      "agent_id": 14,
      "delay": 0.251,
      "speech_duration": 0.228,
      "transcribe_duration": 0.251,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1007,
      "agent_id": 14,
      "delay": 2.699,
      "speech_duration": 2.724,
      "transcribe_duration": 2.699,
      "wpm": 198,
      "message": "ใช้เฉพาะช่วงเวลาทำการจันทร์ถึงศุกร์"
    },
    {
      "message_id": 1008,
      "agent_id": 14,
      "delay": 0.458,
      "speech_duration": 0.484,
      "transcribe_duration": 0.458,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1009,
      "agent_id": 14,
      "delay": 1.27,
      "speech_duration": 1.316,
      "transcribe_duration": 1.27,
      "wpm": 182,
      "message": "กี่โมงถึงกี่โมง"
    },
    {
      "message_id": 1010,
      "agent_id": 14,
      "delay": 1.41,
      "speech_duration": 1.444,
      "transcribe_duration": 1.41,
      "wpm": 114,
      "message": "ก็ว่ากันไป"
    },
    {
      "message_id": 1011,
      "agent_id": 14,
      "delay": 0.255,
      "speech_duration": 0.292,
      "transcribe_duration": 0.255,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1012,
      "agent_id": 14,
      "delay": 0.294,
      "speech_duration": 0.228,
      "transcribe_duration": 0.294,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1013,
      "agent_id": 14,
      "delay": 2.042,
      "speech_duration": 2.084,
      "transcribe_duration": 2.042,
      "wpm": 187,
      "message": "อาจจะเป็น 8 ชั่วโมงต่อวัน"
    },
    {
      "message_id": 1014,
      "agent_id": 14,
      "delay": 0.251,
      "speech_duration": 0.228,
      "transcribe_duration": 0.251,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1015,
      "agent_id": 14,
      "delay": 0.23,
      "speech_duration": 0.228,
      "transcribe_duration": 0.23,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1016,
      "agent_id": 14,
      "delay": 0.374,
      "speech_duration": 0.42,
      "transcribe_duration": 0.374,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1017,
      "agent_id": 14,
      "delay": 0.218,
      "speech_duration": 0.228,
      "transcribe_duration": 0.218,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1018,
      "agent_id": 14,
      "delay": 2.646,
      "speech_duration": 2.66,
      "transcribe_duration": 2.646,
      "wpm": 214,
      "message": "5 วันต่อสัปดาห์อะไรอย่างนี้ก็เลือกได้"
    },
    {
      "message_id": 1019,
      "agent_id": 14,
      "delay": 3.205,
      "speech_duration": 3.236,
      "transcribe_duration": 3.205,
      "wpm": 148,
      "message": "ดังนั้นการให้บริการก็จะมีขอบเขต"
    },
    {
      "message_id": 1020,
      "agent_id": 14,
      "delay": 0.225,
      "speech_duration": 0.228,
      "transcribe_duration": 0.225,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1021,
      "agent_id": 14,
      "delay": 1.071,
      "speech_duration": 1.124,
      "transcribe_duration": 1.071,
      "wpm": 160,
      "message": "ที่กำหนดไว้"
    },
    {
      "message_id": 1022,
      "agent_id": 14,
      "delay": 2.047,
      "speech_duration": 2.084,
      "transcribe_duration": 2.047,
      "wpm": 202,
      "message": "ตามข้อพันธสัญญาอยู่แล้วนะคะ"
    },
    {
      "message_id": 1023,
      "agent_id": 14,
      "delay": 0.241,
      "speech_duration": 0.292,
      "transcribe_duration": 0.241,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1024,
      "agent_id": 14,
      "delay": 0.315,
      "speech_duration": 0.292,
      "transcribe_duration": 0.315,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1025,
      "agent_id": 14,
      "delay": 1.553,
      "speech_duration": 1.572,
      "transcribe_duration": 1.553,
      "wpm": 191,
      "message": "ต้องให้บริการแบบไหน"
    },
    {
      "message_id": 1026,
      "agent_id": 14,
      "delay": 0.222,
      "speech_duration": 0.228,
      "transcribe_duration": 0.222,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1027,
      "agent_id": 14,
      "delay": 0.544,
      "speech_duration": 0.548,
      "transcribe_duration": 0.544,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1028,
      "agent_id": 14,
      "delay": 1.298,
      "speech_duration": 1.316,
      "transcribe_duration": 1.298,
      "wpm": 125,
      "message": "มีแบบหนึ่ง"
    },
    {
      "message_id": 1029,
      "agent_id": 14,
      "delay": 0.298,
      "speech_duration": 0.356,
      "transcribe_duration": 0.298,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1030,
      "agent_id": 14,
      "delay": 0.305,
      "speech_duration": 0.292,
      "transcribe_duration": 0.305,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1031,
      "agent_id": 14,
      "delay": 1.21,
      "speech_duration": 1.252,
      "transcribe_duration": 1.21,
      "wpm": 96,
      "message": "กรณีที่"
    },
    {
      "message_id": 1032,
      "agent_id": 14,
      "delay": 1.489,
      "speech_duration": 1.508,
      "transcribe_duration": 1.489,
      "wpm": 99,
      "message": "เกิดปัญหา"
    },
    {
      "message_id": 1033,
      "agent_id": 14,
      "delay": 1.198,
      "speech_duration": 1.252,
      "transcribe_duration": 1.198,
      "wpm": 72,
      "message": "Level"
    },
    {
      "message_id": 1034,
      "agent_id": 14,
      "delay": 0.266,
      "speech_duration": 0.228,
      "transcribe_duration": 0.266,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1035,
      "agent_id": 14,
      "delay": 0.302,
      "speech_duration": 0.292,
      "transcribe_duration": 0.302,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1036,
      "agent_id": 14,
      "delay": 3.217,
      "speech_duration": 3.236,
      "transcribe_duration": 3.217,
      "wpm": 176,
      "message": "ก็คือมันจะมีปัญหาที่ปัญหาเล็กปัญหามาก"
    },
    {
      "message_id": 1037,
      "agent_id": 14,
      "delay": 2.122,
      "speech_duration": 2.148,
      "transcribe_duration": 2.122,
      "wpm": 168,
      "message": "ระดับสูงระดับสูงมากนะคะ"
    },
    {
      "message_id": 1038,
      "agent_id": 14,
      "delay": 0.369,
      "speech_duration": 0.42,
      "transcribe_duration": 0.369,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1039,
      "agent_id": 14,
      "delay": 1.604,
      "speech_duration": 1.636,
      "transcribe_duration": 1.604,
      "wpm": 73,
      "message": "มันก็มี"
    },
    {
      "message_id": 1040,
      "agent_id": 14,
      "delay": 1.539,
      "speech_duration": 1.572,
      "transcribe_duration": 1.539,
      "wpm": 143,
      "message": "Agent My agent"
    },
    {
      "message_id": 1041,
      "agent_id": 14,
      "delay": 0.464,
      "speech_duration": 0.484,
      "transcribe_duration": 0.464,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1042,
      "agent_id": 14,
      "delay": 2.93,
      "speech_duration": 2.98,
      "transcribe_duration": 2.93,
      "wpm": 151,
      "message": "ระบบผู้ใช้บริการระดับสูงก็คือ"
    },
    {
      "message_id": 1043,
      "agent_id": 14,
      "delay": 5.628,
      "speech_duration": 5.668,
      "transcribe_duration": 5.628,
      "wpm": 191,
      "message": "ระบบการทำงานด้านเทคโนโลยีสารสนเทศของหน่วยงานและองค์กรของเราใช้ไม่ได้เลย"
    },
    {
      "message_id": 1044,
      "agent_id": 14,
      "delay": 1.279,
      "speech_duration": 1.316,
      "transcribe_duration": 1.279,
      "wpm": 182,
      "message": "อาจจะเป็นรูปแบบ"
    },
    {
      "message_id": 1045,
      "agent_id": 14,
      "delay": 0.263,
      "speech_duration": 0.228,
      "transcribe_duration": 0.263,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1046,
      "agent_id": 14,
      "delay": 1.11,
      "speech_duration": 1.124,
      "transcribe_duration": 1.11,
      "wpm": 160,
      "message": "ของหน่วยงาน"
    },
    {
      "message_id": 1047,
      "agent_id": 14,
      "delay": 1.612,
      "speech_duration": 1.636,
      "transcribe_duration": 1.612,
      "wpm": 156,
      "message": "บริษัทหรือองค์กร"
    },
    {
      "message_id": 1048,
      "agent_id": 14,
      "delay": 1.285,
      "speech_duration": 1.316,
      "transcribe_duration": 1.285,
      "wpm": 125,
      "message": "หรือโรงงาน"
    },
    {
      "message_id": 1049,
      "agent_id": 14,
      "delay": 2.084,
      "speech_duration": 2.084,
      "transcribe_duration": 2.084,
      "wpm": 194,
      "message": "กรณีอย่างพีแอนด์ทีอย่างนี้"
    },
    {
      "message_id": 1050,
      "agent_id": 14,
      "delay": 0.243,
      "speech_duration": 0.228,
      "transcribe_duration": 0.243,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1051,
      "agent_id": 14,
      "delay": 0.303,
      "speech_duration": 0.292,
      "transcribe_duration": 0.303,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1052,
      "agent_id": 14,
      "delay": 1.933,
      "speech_duration": 1.956,
      "transcribe_duration": 1.933,
      "wpm": 238,
      "message": "โรงงานของเขาไม่สามารถที่จะผลิต"
    },
    {
      "message_id": 1053,
      "agent_id": 14,
      "delay": 3.604,
      "speech_duration": 3.556,
      "transcribe_duration": 3.604,
      "wpm": 139,
      "message": "ตัวลายสินค้าให้บริการต่างๆขึ้นมา"
    },
    {
      "message_id": 1054,
      "agent_id": 14,
      "delay": 1.601,
      "speech_duration": 1.636,
      "transcribe_duration": 1.601,
      "wpm": 211,
      "message": "หรือไม่สามารถเชื่อมต่อ"
    },
    {
      "message_id": 1055,
      "agent_id": 14,
      "delay": 3.316,
      "speech_duration": 3.364,
      "transcribe_duration": 3.316,
      "wpm": 156,
      "message": "ข้อมูลระหว่างองค์กรหรือหน่วยงานได้"
    },
    {
      "message_id": 1056,
      "agent_id": 14,
      "delay": 1.647,
      "speech_duration": 1.636,
      "transcribe_duration": 1.647,
      "wpm": 174,
      "message": "ก็จะทำให้เกิดปัญหา"
    },
    {
      "message_id": 1057,
      "agent_id": 14,
      "delay": 0.295,
      "speech_duration": 0.228,
      "transcribe_duration": 0.295,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1058,
      "agent_id": 14,
      "delay": 0.329,
      "speech_duration": 0.356,
      "transcribe_duration": 0.329,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1059,
      "agent_id": 14,
      "delay": 1.073,
      "speech_duration": 1.124,
      "transcribe_duration": 1.073,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1060,
      "agent_id": 14,
      "delay": 0.289,
      "speech_duration": 0.228,
      "transcribe_duration": 0.289,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1061,
      "agent_id": 14,
      "delay": 2.121,
      "speech_duration": 2.148,
      "transcribe_duration": 2.121,
      "wpm": 175,
      "message": "เกี่ยวกับบริษัทของเขานี่"
    },
    {
      "message_id": 1062,
      "agent_id": 14,
      "delay": 0.211,
      "speech_duration": 0.228,
      "transcribe_duration": 0.211,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1063,
      "agent_id": 14,
      "delay": 0.813,
      "speech_duration": 0.868,
      "transcribe_duration": 0.813,
      "wpm": 104,
      "message": "ก็คือ"
    },
    {
      "message_id": 1064,
      "agent_id": 14,
      "delay": 2.85,
      "speech_duration": 2.852,
      "transcribe_duration": 2.85,
      "wpm": 168,
      "message": "เกิดการหยุดชะงักนะคะของการทำงาน"
    },
    {
      "message_id": 1065,
      "agent_id": 14,
      "delay": 0.292,
      "speech_duration": 0.228,
      "transcribe_duration": 0.292,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1066,
      "agent_id": 14,
      "delay": 1.735,
      "speech_duration": 1.764,
      "transcribe_duration": 1.735,
      "wpm": 187,
      "message": "มันก็จะมีข้อตกลงมาอีก"
    },
    {
      "message_id": 1067,
      "agent_id": 14,
      "delay": 0.463,
      "speech_duration": 0.484,
      "transcribe_duration": 0.463,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1068,
      "agent_id": 14,
      "delay": 4.036,
      "speech_duration": 4.068,
      "transcribe_duration": 4.036,
      "wpm": 166,
      "message": "ว่าถ้าเกิดมีปัญหาที่ค่อนข้างสูงที่ส่งผลกระทบ"
    },
    {
      "message_id": 1069,
      "agent_id": 14,
      "delay": 0.29,
      "speech_duration": 0.228,
      "transcribe_duration": 0.29,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1070,
      "agent_id": 14,
      "delay": 0.272,
      "speech_duration": 0.228,
      "transcribe_duration": 0.272,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1071,
      "agent_id": 14,
      "delay": 3.01,
      "speech_duration": 3.044,
      "transcribe_duration": 3.01,
      "wpm": 172,
      "message": "หรือว่าความเสี่ยงที่จะเกิดหน่วยงาน"
    },
    {
      "message_id": 1072,
      "agent_id": 14,
      "delay": 0.397,
      "speech_duration": 0.42,
      "transcribe_duration": 0.397,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1073,
      "agent_id": 14,
      "delay": 1.817,
      "speech_duration": 1.828,
      "transcribe_duration": 1.817,
      "wpm": 164,
      "message": "องค์กรของเขาเยอะนี่"
    },
    {
      "message_id": 1074,
      "agent_id": 14,
      "delay": 0.263,
      "speech_duration": 0.292,
      "transcribe_duration": 0.263,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1075,
      "agent_id": 14,
      "delay": 2.253,
      "speech_duration": 2.276,
      "transcribe_duration": 2.253,
      "wpm": 191,
      "message": "ในพันธสัญญาหรือข้อตกลงของเรา"
    },
    {
      "message_id": 1076,
      "agent_id": 14,
      "delay": 0.317,
      "speech_duration": 0.292,
      "transcribe_duration": 0.317,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1077,
      "agent_id": 14,
      "delay": 0.292,
      "speech_duration": 0.228,
      "transcribe_duration": 0.292,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1078,
      "agent_id": 14,
      "delay": 1.341,
      "speech_duration": 1.38,
      "transcribe_duration": 1.341,
      "wpm": 130,
      "message": "การกำหนดว่า"
    },
    {
      "message_id": 1079,
      "agent_id": 14,
      "delay": 1.085,
      "speech_duration": 1.124,
      "transcribe_duration": 1.085,
      "wpm": 120,
      "message": "จะสามารถ"
    },
    {
      "message_id": 1080,
      "agent_id": 14,
      "delay": 1.473,
      "speech_duration": 1.508,
      "transcribe_duration": 1.473,
      "wpm": 179,
      "message": "เรียกผู้ให้บริการ"
    },
    {
      "message_id": 1081,
      "agent_id": 14,
      "delay": 1.799,
      "speech_duration": 1.828,
      "transcribe_duration": 1.799,
      "wpm": 181,
      "message": "มาช่วยแก้ปัญหาได้ตลอด"
    },
    {
      "message_id": 1082,
      "agent_id": 14,
      "delay": 1.29,
      "speech_duration": 1.316,
      "transcribe_duration": 1.29,
      "wpm": 91,
      "message": "หรือไม่"
    },
    {
      "message_id": 1083,
      "agent_id": 14,
      "delay": 0.247,
      "speech_duration": 0.228,
      "transcribe_duration": 0.247,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1084,
      "agent_id": 14,
      "delay": 0.573,
      "speech_duration": 0.612,
      "transcribe_duration": 0.573,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1085,
      "agent_id": 14,
      "delay": 1.801,
      "speech_duration": 1.828,
      "transcribe_duration": 1.801,
      "wpm": 164,
      "message": "หรือสามารถเลือกนะคะ"
    },
    {
      "message_id": 1086,
      "agent_id": 14,
      "delay": 1.269,
      "speech_duration": 1.316,
      "transcribe_duration": 1.269,
      "wpm": 160,
      "message": "บริษัทหรือว่า"
    },
    {
      "message_id": 1087,
      "agent_id": 14,
      "delay": 0.961,
      "speech_duration": 0.996,
      "transcribe_duration": 0.961,
      "wpm": 136,
      "message": "หน่วยงาน"
    },
    {
      "message_id": 1088,
      "agent_id": 14,
      "delay": 1.667,
      "speech_duration": 1.7,
      "transcribe_duration": 1.667,
      "wpm": 106,
      "message": "ว่างๆมาช่วย"
    },
    {
      "message_id": 1089,
      "agent_id": 14,
      "delay": 2.749,
      "speech_duration": 2.788,
      "transcribe_duration": 2.749,
      "wpm": 178,
      "message": "การแก้ปัญหาในช่วงเวลาที่กำหนดไว้"
    },
    {
      "message_id": 1090,
      "agent_id": 14,
      "delay": 0.374,
      "speech_duration": 0.42,
      "transcribe_duration": 0.374,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1091,
      "agent_id": 14,
      "delay": 4.716,
      "speech_duration": 4.58,
      "transcribe_duration": 4.716,
      "wpm": 203,
      "message": "เพื่อไม่ให้มีผลกระทบกับหน่วยงานหรือองค์กรให้มันมากนั่นเองนะคะ"
    },
    {
      "message_id": 1092,
      "agent_id": 14,
      "delay": 2.137,
      "speech_duration": 1.892,
      "transcribe_duration": 2.137,
      "wpm": 206,
      "message": "มันก็จะมีแล้วแต่ระดับนะคะ"
    },
    {
      "message_id": 1093,
      "agent_id": 14,
      "delay": 2.822,
      "speech_duration": 2.788,
      "transcribe_duration": 2.822,
      "wpm": 172,
      "message": "ที่เราได้ทำข้อตกลงกันไว้นั่นเอง"
    },
    {
      "message_id": 1094,
      "agent_id": 14,
      "delay": 0.242,
      "speech_duration": 0.228,
      "transcribe_duration": 0.242,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1095,
      "agent_id": 14,
      "delay": 0.286,
      "speech_duration": 0.292,
      "transcribe_duration": 0.286,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1096,
      "agent_id": 14,
      "delay": 1.618,
      "speech_duration": 1.636,
      "transcribe_duration": 1.618,
      "wpm": 138,
      "message": "อันนี้ก็จะเป็น"
    },
    {
      "message_id": 1097,
      "agent_id": 14,
      "delay": 0.815,
      "speech_duration": 0.868,
      "transcribe_duration": 0.815,
      "wpm": 121,
      "message": "การพูด"
    },
    {
      "message_id": 1098,
      "agent_id": 14,
      "delay": 0.257,
      "speech_duration": 0.228,
      "transcribe_duration": 0.257,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1099,
      "agent_id": 14,
      "delay": 2.313,
      "speech_duration": 2.34,
      "transcribe_duration": 2.313,
      "wpm": 160,
      "message": "เกี่ยวกับตัวมาตรฐาน itil"
    },
    {
      "message_id": 1100,
      "agent_id": 14,
      "delay": 0.702,
      "speech_duration": 0.74,
      "transcribe_duration": 0.702,
      "wpm": 162,
      "message": "ประวัติ"
    },
    {
      "message_id": 1101,
      "agent_id": 14,
      "delay": 3.221,
      "speech_duration": 3.236,
      "transcribe_duration": 3.221,
      "wpm": 134,
      "message": "ความเป็นมาวิวัฒนาการการพัฒนา"
    },
    {
      "message_id": 1102,
      "agent_id": 14,
      "delay": 0.385,
      "speech_duration": 0.42,
      "transcribe_duration": 0.385,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1103,
      "agent_id": 14,
      "delay": 0.512,
      "speech_duration": 0.484,
      "transcribe_duration": 0.512,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1104,
      "agent_id": 14,
      "delay": 1.414,
      "speech_duration": 1.444,
      "transcribe_duration": 1.414,
      "wpm": 187,
      "message": "ประโยชน์ที่ได้รับ"
    },
    {
      "message_id": 1105,
      "agent_id": 14,
      "delay": 1.269,
      "speech_duration": 1.316,
      "transcribe_duration": 1.269,
      "wpm": 80,
      "message": "แล้วก็"
    },
    {
      "message_id": 1106,
      "agent_id": 14,
      "delay": 0.207,
      "speech_duration": 0.228,
      "transcribe_duration": 0.207,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1107,
      "agent_id": 14,
      "delay": 0.231,
      "speech_duration": 0.292,
      "transcribe_duration": 0.231,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1108,
      "agent_id": 14,
      "delay": 0.276,
      "speech_duration": 0.228,
      "transcribe_duration": 0.276,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1109,
      "agent_id": 14,
      "delay": 0.32,
      "speech_duration": 0.356,
      "transcribe_duration": 0.32,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1110,
      "agent_id": 14,
      "delay": 0.217,
      "speech_duration": 0.228,
      "transcribe_duration": 0.217,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1111,
      "agent_id": 14,
      "delay": 1.773,
      "speech_duration": 1.828,
      "transcribe_duration": 1.773,
      "wpm": 115,
      "message": "โครงสร้างนะคะ"
    },
    {
      "message_id": 1112,
      "agent_id": 14,
      "delay": 0.215,
      "speech_duration": 0.228,
      "transcribe_duration": 0.215,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1113,
      "agent_id": 14,
      "delay": 0.33,
      "speech_duration": 0.356,
      "transcribe_duration": 0.33,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1114,
      "agent_id": 14,
      "delay": 5.845,
      "speech_duration": 5.86,
      "transcribe_duration": 5.845,
      "wpm": 177,
      "message": "ของตัวมาตรฐาน itil ที่ถูกพัฒนาจาก Version 1 เป็น Version 2 Version 3"
    },
    {
      "message_id": 1115,
      "agent_id": 14,
      "delay": 1.532,
      "speech_duration": 1.572,
      "transcribe_duration": 1.532,
      "wpm": 134,
      "message": "เราก็จะรู้ว่า"
    },
    {
      "message_id": 1116,
      "agent_id": 14,
      "delay": 1.928,
      "speech_duration": 1.956,
      "transcribe_duration": 1.928,
      "wpm": 146,
      "message": "มีข้อกำหนดอะไรบ้าง"
    },
    {
      "message_id": 1117,
      "agent_id": 14,
      "delay": 0.242,
      "speech_duration": 0.228,
      "transcribe_duration": 0.242,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1118,
      "agent_id": 14,
      "delay": 1.228,
      "speech_duration": 1.252,
      "transcribe_duration": 1.228,
      "wpm": 168,
      "message": "ไม่ต้องทำบ้าง"
    },
    {
      "message_id": 1119,
      "agent_id": 14,
      "delay": 0.212,
      "speech_duration": 0.228,
      "transcribe_duration": 0.212,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1120,
      "agent_id": 14,
      "delay": 0.252,
      "speech_duration": 0.228,
      "transcribe_duration": 0.252,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1121,
      "agent_id": 14,
      "delay": 1.667,
      "speech_duration": 1.7,
      "transcribe_duration": 1.667,
      "wpm": 176,
      "message": "แล้วมีกระบวนการนะคะ"
    },
    {
      "message_id": 1122,
      "agent_id": 14,
      "delay": 0.227,
      "speech_duration": 0.292,
      "transcribe_duration": 0.227,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1123,
      "agent_id": 14,
      "delay": 3.202,
      "speech_duration": 3.236,
      "transcribe_duration": 3.202,
      "wpm": 139,
      "message": "มีระดับนะคะการให้บริการตัวไหน"
    },
    {
      "message_id": 1124,
      "agent_id": 14,
      "delay": 0.26,
      "speech_duration": 0.292,
      "transcribe_duration": 0.26,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1125,
      "agent_id": 14,
      "delay": 1.669,
      "speech_duration": 1.7,
      "transcribe_duration": 1.669,
      "wpm": 185,
      "message": "มีรูปแบบ Report นะคะ"
    },
    {
      "message_id": 1126,
      "agent_id": 14,
      "delay": 0.239,
      "speech_duration": 0.292,
      "transcribe_duration": 0.239,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1127,
      "agent_id": 14,
      "delay": 0.229,
      "speech_duration": 0.228,
      "transcribe_duration": 0.229,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1128,
      "agent_id": 14,
      "delay": 0.273,
      "speech_duration": 0.228,
      "transcribe_duration": 0.273,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1129,
      "agent_id": 14,
      "delay": 1.54,
      "speech_duration": 1.572,
      "transcribe_duration": 1.54,
      "wpm": 181,
      "message": "มีตัวงานตัวไหนบ้าง"
    },
    {
      "message_id": 1130,
      "agent_id": 14,
      "delay": 0.258,
      "speech_duration": 0.292,
      "transcribe_duration": 0.258,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1131,
      "agent_id": 14,
      "delay": 3.766,
      "speech_duration": 3.812,
      "transcribe_duration": 3.766,
      "wpm": 185,
      "message": "ที่จะตอบสนองกับความต้องการของลูกค้านั่นเองนะคะ"
    },
    {
      "message_id": 1132,
      "agent_id": 14,
      "delay": 1.711,
      "speech_duration": 1.7,
      "transcribe_duration": 1.711,
      "wpm": 212,
      "message": "อันนี้ก็จะเป็นหลักๆนะคะ"
    },
    {
      "message_id": 1133,
      "agent_id": 14,
      "delay": 0.32,
      "speech_duration": 0.356,
      "transcribe_duration": 0.32,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1134,
      "agent_id": 14,
      "delay": 1.011,
      "speech_duration": 1.06,
      "transcribe_duration": 1.011,
      "wpm": 99,
      "message": "ของตัว"
    },
    {
      "message_id": 1135,
      "agent_id": 14,
      "delay": 0.281,
      "speech_duration": 0.228,
      "transcribe_duration": 0.281,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1136,
      "agent_id": 14,
      "delay": 2.439,
      "speech_duration": 2.468,
      "transcribe_duration": 2.439,
      "wpm": 164,
      "message": "มาตรฐาน itil ของเรานั่นเอง"
    },
    {
      "message_id": 1137,
      "agent_id": 14,
      "delay": 0.56,
      "speech_duration": 0.612,
      "transcribe_duration": 0.56,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1138,
      "agent_id": 14,
      "delay": 0.259,
      "speech_duration": 0.228,
      "transcribe_duration": 0.259,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1139,
      "agent_id": 14,
      "delay": 2.172,
      "speech_duration": 2.212,
      "transcribe_duration": 2.172,
      "wpm": 156,
      "message": "เช้านี้เมื่อเรารู้นะคะ"
    },
    {
      "message_id": 1140,
      "agent_id": 14,
      "delay": 0.383,
      "speech_duration": 0.42,
      "transcribe_duration": 0.383,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1141,
      "agent_id": 14,
      "delay": 0.294,
      "speech_duration": 0.228,
      "transcribe_duration": 0.294,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1142,
      "agent_id": 14,
      "delay": 1.075,
      "speech_duration": 1.124,
      "transcribe_duration": 1.075,
      "wpm": 147,
      "message": "ถึงประวัติ"
    },
    {
      "message_id": 1143,
      "agent_id": 14,
      "delay": 3.526,
      "speech_duration": 3.556,
      "transcribe_duration": 3.526,
      "wpm": 152,
      "message": "การพัฒนาประโยชน์แล้วก็โครงสร้างนะคะ"
    },
    {
      "message_id": 1144,
      "agent_id": 14,
      "delay": 4.295,
      "speech_duration": 4.26,
      "transcribe_duration": 4.295,
      "wpm": 151,
      "message": "แบบฝึกหัดนะคะเกี่ยวกับตัวมาตรฐานตัวนี้นะคะ"
    },
    {
      "message_id": 1145,
      "agent_id": 14,
      "delay": 0.296,
      "speech_duration": 0.228,
      "transcribe_duration": 0.296,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1146,
      "agent_id": 14,
      "delay": 1.329,
      "speech_duration": 1.38,
      "transcribe_duration": 1.329,
      "wpm": 163,
      "message": "น่าจะกำหนดนะคะ"
    },
    {
      "message_id": 1147,
      "agent_id": 14,
      "delay": 1.928,
      "speech_duration": 1.956,
      "transcribe_duration": 1.928,
      "wpm": 146,
      "message": "ถือว่าเป็นการทบทวน"
    },
    {
      "message_id": 1148,
      "agent_id": 14,
      "delay": 3.795,
      "speech_duration": 3.748,
      "transcribe_duration": 3.795,
      "wpm": 212,
      "message": "ที่อาจารย์กล่าวมาเมื่อกี้นั่นเองว่าจะมีทั้งหมด 5 ข้อ"
    },
    {
      "message_id": 1149,
      "agent_id": 14,
      "delay": 0.231,
      "speech_duration": 0.228,
      "transcribe_duration": 0.231,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1150,
      "agent_id": 14,
      "delay": 0.319,
      "speech_duration": 0.356,
      "transcribe_duration": 0.319,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1151,
      "agent_id": 14,
      "delay": 5.246,
      "speech_duration": 5.22,
      "transcribe_duration": 5.246,
      "wpm": 161,
      "message": "สร้อยคอและก็จะหมายถึงนะคะตัวมาตรฐานของเรานี่หมายถึงอะไร"
    },
    {
      "message_id": 1152,
      "agent_id": 14,
      "delay": 1.615,
      "speech_duration": 1.636,
      "transcribe_duration": 1.615,
      "wpm": 128,
      "message": "ข้อที่ 2 นะคะ"
    },
    {
      "message_id": 1153,
      "agent_id": 14,
      "delay": 0.905,
      "speech_duration": 0.932,
      "transcribe_duration": 0.905,
      "wpm": 145,
      "message": "เราจะถูก"
    },
    {
      "message_id": 1154,
      "agent_id": 14,
      "delay": 0.297,
      "speech_duration": 0.292,
      "transcribe_duration": 0.297,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1155,
      "agent_id": 14,
      "delay": 1.729,
      "speech_duration": 1.764,
      "transcribe_duration": 1.729,
      "wpm": 102,
      "message": "มาตรฐานนะคะ"
    },
    {
      "message_id": 1156,
      "agent_id": 14,
      "delay": 1.448,
      "speech_duration": 1.38,
      "transcribe_duration": 1.448,
      "wpm": 98,
      "message": "itil นี่"
    },
    {
      "message_id": 1157,
      "agent_id": 14,
      "delay": 1.023,
      "speech_duration": 1.06,
      "transcribe_duration": 1.023,
      "wpm": 184,
      "message": "ก่อนที่จะถูก"
    },
    {
      "message_id": 1158,
      "agent_id": 14,
      "delay": 5.506,
      "speech_duration": 5.476,
      "transcribe_duration": 5.506,
      "wpm": 140,
      "message": "ปรับเปลี่ยนมาใช้เรียกว่ามาตรฐานไซส์ L หรือ ipl นี่"
    },
    {
      "message_id": 1159,
      "agent_id": 14,
      "delay": 2.372,
      "speech_duration": 2.404,
      "transcribe_duration": 2.372,
      "wpm": 181,
      "message": "คือก่อนหน้านี้คือชื่อว่าอะไร"
    },
    {
      "message_id": 1160,
      "agent_id": 14,
      "delay": 0.293,
      "speech_duration": 0.228,
      "transcribe_duration": 0.293,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1161,
      "agent_id": 14,
      "delay": 0.311,
      "speech_duration": 0.292,
      "transcribe_duration": 0.311,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1162,
      "agent_id": 14,
      "delay": 1.669,
      "speech_duration": 1.7,
      "transcribe_duration": 1.669,
      "wpm": 132,
      "message": "แล้วก็ประโยชน์"
    },
    {
      "message_id": 1163,
      "agent_id": 14,
      "delay": 0.809,
      "speech_duration": 0.868,
      "transcribe_duration": 0.809,
      "wpm": 173,
      "message": "ที่ได้รับ"
    },
    {
      "message_id": 1164,
      "agent_id": 14,
      "delay": 0.835,
      "speech_duration": 0.868,
      "transcribe_duration": 0.835,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1165,
      "agent_id": 14,
      "delay": 0.231,
      "speech_duration": 0.228,
      "transcribe_duration": 0.231,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1166,
      "agent_id": 14,
      "delay": 1.844,
      "speech_duration": 1.892,
      "transcribe_duration": 1.844,
      "wpm": 71,
      "message": "มีกี่ข้อ"
    },
    {
      "message_id": 1167,
      "agent_id": 14,
      "delay": 0.282,
      "speech_duration": 0.228,
      "transcribe_duration": 0.282,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1168,
      "agent_id": 14,
      "delay": 1.856,
      "speech_duration": 1.892,
      "transcribe_duration": 1.856,
      "wpm": 79,
      "message": "ก็ไปดูว่า"
    },
    {
      "message_id": 1169,
      "agent_id": 14,
      "delay": 0.878,
      "speech_duration": 0.932,
      "transcribe_duration": 0.878,
      "wpm": 145,
      "message": "ประโยชน์"
    },
    {
      "message_id": 1170,
      "agent_id": 14,
      "delay": 4.128,
      "speech_duration": 4.068,
      "transcribe_duration": 4.128,
      "wpm": 192,
      "message": "ที่หน่วยงานหรือองค์กรนำตัวมาตรฐานตัวนี้ไปใช้งานแล้ว"
    },
    {
      "message_id": 1171,
      "agent_id": 14,
      "delay": 1.362,
      "speech_duration": 1.38,
      "transcribe_duration": 1.362,
      "wpm": 228,
      "message": "เกิดประโยชน์อะไรขึ้น"
    },
    {
      "message_id": 1172,
      "agent_id": 14,
      "delay": 0.548,
      "speech_duration": 0.548,
      "transcribe_duration": 0.548,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1173,
      "agent_id": 14,
      "delay": 2.696,
      "speech_duration": 2.724,
      "transcribe_duration": 2.696,
      "wpm": 187,
      "message": "แล้วก็ข้อ 4 ก็จะเป็นโครงสร้างนะคะ"
    },
    {
      "message_id": 1174,
      "agent_id": 14,
      "delay": 0.25,
      "speech_duration": 0.228,
      "transcribe_duration": 0.25,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1175,
      "agent_id": 33,
      "delay": 0.266,
      "speech_duration": 0.228,
      "transcribe_duration": 0.266,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1176,
      "agent_id": 33,
      "delay": 0.47,
      "speech_duration": 0.484,
      "transcribe_duration": 0.47,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1177,
      "agent_id": 33,
      "delay": 2.825,
      "speech_duration": 2.852,
      "transcribe_duration": 2.825,
      "wpm": 131,
      "message": "มีทั้ง Service agreement"
    },
    {
      "message_id": 1178,
      "agent_id": 33,
      "delay": 0.252,
      "speech_duration": 0.228,
      "transcribe_duration": 0.252,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1179,
      "agent_id": 33,
      "delay": 1.126,
      "speech_duration": 1.124,
      "transcribe_duration": 1.126,
      "wpm": 80,
      "message": "คนดีๆ"
    },
    {
      "message_id": 1180,
      "agent_id": 33,
      "delay": 0.278,
      "speech_duration": 0.228,
      "transcribe_duration": 0.278,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1181,
      "agent_id": 33,
      "delay": 0.278,
      "speech_duration": 0.228,
      "transcribe_duration": 0.278,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1182,
      "agent_id": 33,
      "delay": 0.253,
      "speech_duration": 0.228,
      "transcribe_duration": 0.253,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1183,
      "agent_id": 33,
      "delay": 0.305,
      "speech_duration": 0.228,
      "transcribe_duration": 0.305,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1184,
      "agent_id": 33,
      "delay": 1.907,
      "speech_duration": 1.892,
      "transcribe_duration": 1.907,
      "wpm": 238,
      "message": "โครงสร้างตำรวจมีกี่องค์ประกอบ"
    },
    {
      "message_id": 1185,
      "agent_id": 33,
      "delay": 5.89,
      "speech_duration": 5.86,
      "transcribe_duration": 5.89,
      "wpm": 177,
      "message": "แล้วแต่องค์ประกอบมีองค์ประกอบย่อยอะไรบ้างที่มา 1 ตัวโครงสร้างทั้งหมด"
    },
    {
      "message_id": 1186,
      "agent_id": 33,
      "delay": 0.261,
      "speech_duration": 0.228,
      "transcribe_duration": 0.261,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1187,
      "agent_id": 33,
      "delay": 3.808,
      "speech_duration": 3.812,
      "transcribe_duration": 3.808,
      "wpm": 146,
      "message": "แล้วก็ข้อ 5 ก็จะเป็นตัวมาตรฐานไอเสีย"
    },
    {
      "message_id": 1188,
      "agent_id": 33,
      "delay": 2.517,
      "speech_duration": 2.532,
      "transcribe_duration": 2.517,
      "wpm": 154,
      "message": "เราสามารถนำมาใช้ในขั้นตอน"
    },
    {
      "message_id": 1189,
      "agent_id": 33,
      "delay": 0.385,
      "speech_duration": 0.42,
      "transcribe_duration": 0.385,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1190,
      "agent_id": 33,
      "delay": 1.113,
      "speech_duration": 1.124,
      "transcribe_duration": 1.113,
      "wpm": 93,
      "message": "เท่าไร"
    },
    {
      "message_id": 1191,
      "agent_id": 33,
      "delay": 0.284,
      "speech_duration": 0.228,
      "transcribe_duration": 0.284,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1192,
      "agent_id": 33,
      "delay": 1.274,
      "speech_duration": 1.316,
      "transcribe_duration": 1.274,
      "wpm": 160,
      "message": "แล้วเพราะอะไร"
    },
    {
      "message_id": 1193,
      "agent_id": 33,
      "delay": 3.607,
      "speech_duration": 3.62,
      "transcribe_duration": 3.607,
      "wpm": 191,
      "message": "แล้วจะเกิดประโยชน์อะไรทักมาหรือไม่นั่นเองนะคะ"
    },
    {
      "message_id": 1194,
      "agent_id": 33,
      "delay": 0.308,
      "speech_duration": 0.292,
      "transcribe_duration": 0.308,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1195,
      "agent_id": 33,
      "delay": 0.323,
      "speech_duration": 0.292,
      "transcribe_duration": 0.323,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1196,
      "agent_id": 33,
      "delay": 2.449,
      "speech_duration": 2.468,
      "transcribe_duration": 2.449,
      "wpm": 134,
      "message": "อันนี้ก็จะเป็นแบบสรุป"
    },
    {
      "message_id": 1197,
      "agent_id": 33,
      "delay": 0.244,
      "speech_duration": 0.228,
      "transcribe_duration": 0.244,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1198,
      "agent_id": 33,
      "delay": 0.265,
      "speech_duration": 0.228,
      "transcribe_duration": 0.265,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1199,
      "agent_id": 33,
      "delay": 0.294,
      "speech_duration": 0.292,
      "transcribe_duration": 0.294,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1200,
      "agent_id": 33,
      "delay": 1.698,
      "speech_duration": 1.7,
      "transcribe_duration": 1.698,
      "wpm": 159,
      "message": "ตัวใหญ่ๆมาให้นะคะ"
    },
    {
      "message_id": 1201,
      "agent_id": 33,
      "delay": 4.865,
      "speech_duration": 4.836,
      "transcribe_duration": 4.865,
      "wpm": 140,
      "message": "ตรงมาตรฐาน Q นี่ก็จะมีรายละเอียดค่อนข้างเยอะ"
    },
    {
      "message_id": 1202,
      "agent_id": 33,
      "delay": 4.46,
      "speech_duration": 4.452,
      "transcribe_duration": 4.46,
      "wpm": 115,
      "message": "ผลงานของเราจะมีทั้งหมดค่าคลอดนะคะ"
    },
    {
      "message_id": 1203,
      "agent_id": 33,
      "delay": 2.65,
      "speech_duration": 2.404,
      "transcribe_duration": 2.65,
      "wpm": 181,
      "message": "แล้วก็ตอบคำถามจะมีเข้าไปนะคะ"
    },
    {
      "message_id": 1204,
      "agent_id": 33,
      "delay": 1.812,
      "speech_duration": 1.828,
      "transcribe_duration": 1.812,
      "wpm": 123,
      "message": "โดยอาจารย์เข้า"
    },
    {
      "message_id": 1205,
      "agent_id": 33,
      "delay": 2.65,
      "speech_duration": 2.66,
      "transcribe_duration": 2.65,
      "wpm": 130,
      "message": "ทำการเปิดตัว Classroom"
    },
    {
      "message_id": 1206,
      "agent_id": 33,
      "delay": 1.616,
      "speech_duration": 1.636,
      "transcribe_duration": 1.616,
      "wpm": 147,
      "message": "ให้นักศึกษานะคะ"
    },
    {
      "message_id": 1207,
      "agent_id": 33,
      "delay": 4.085,
      "speech_duration": 4.004,
      "transcribe_duration": 4.085,
      "wpm": 180,
      "message": "ตัวงานคัดออกตัวท้ายบทเรียบร้อยแล้วก็เอาตัวจะส่ง"
    },
    {
      "message_id": 1208,
      "agent_id": 33,
      "delay": 0.288,
      "speech_duration": 0.228,
      "transcribe_duration": 0.288,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1209,
      "agent_id": 33,
      "delay": 2.063,
      "speech_duration": 2.084,
      "transcribe_duration": 2.063,
      "wpm": 130,
      "message": "ตัวคะเป็นห่วงนะคะ"
    },
    {
      "message_id": 1210,
      "agent_id": 33,
      "delay": 0.242,
      "speech_duration": 0.292,
      "transcribe_duration": 0.242,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1211,
      "agent_id": 33,
      "delay": 1.73,
      "speech_duration": 1.764,
      "transcribe_duration": 1.73,
      "wpm": 145,
      "message": "บอกกลุ่มเดิมนะคะ"
    },
    {
      "message_id": 1212,
      "agent_id": 33,
      "delay": 0.253,
      "speech_duration": 0.228,
      "transcribe_duration": 0.253,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1213,
      "agent_id": 33,
      "delay": 0.375,
      "speech_duration": 0.356,
      "transcribe_duration": 0.375,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1214,
      "agent_id": 33,
      "delay": 1.861,
      "speech_duration": 1.892,
      "transcribe_duration": 1.861,
      "wpm": 166,
      "message": "ส่งรายวิชานี้นั่นเอง"
    },
    {
      "message_id": 1215,
      "agent_id": 33,
      "delay": 0.249,
      "speech_duration": 0.228,
      "transcribe_duration": 0.249,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1216,
      "agent_id": 33,
      "delay": 0.207,
      "speech_duration": 0.228,
      "transcribe_duration": 0.207,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1217,
      "agent_id": 33,
      "delay": 4.655,
      "speech_duration": 4.58,
      "transcribe_duration": 4.655,
      "wpm": 138,
      "message": "ใครมีข้อคำถามนะคะเกี่ยวกับตัวมาตรฐานไอติม"
    },
    {
      "message_id": 1218,
      "agent_id": 33,
      "delay": 4.089,
      "speech_duration": 4.068,
      "transcribe_duration": 4.089,
      "wpm": 162,
      "message": "หรือพูดไปแล้วอาจจะมีอะไรถามได้นะคะว่าตัวไหน"
    },
    {
      "message_id": 1219,
      "agent_id": 33,
      "delay": 0.887,
      "speech_duration": 0.932,
      "transcribe_duration": 0.887,
      "wpm": 113,
      "message": "ถามค่ะ"
    },
    {
      "message_id": 1220,
      "agent_id": 33,
      "delay": 0.228,
      "speech_duration": 0.292,
      "transcribe_duration": 0.228,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1221,
      "agent_id": 33,
      "delay": 0.24,
      "speech_duration": 0.292,
      "transcribe_duration": 0.24,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1222,
      "agent_id": 33,
      "delay": 0.879,
      "speech_duration": 0.932,
      "transcribe_duration": 0.879,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1223,
      "agent_id": 33,
      "delay": 0.829,
      "speech_duration": 0.868,
      "transcribe_duration": 0.829,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1224,
      "agent_id": 33,
      "delay": 0.507,
      "speech_duration": 0.548,
      "transcribe_duration": 0.507,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1225,
      "agent_id": 33,
      "delay": 0.243,
      "speech_duration": 0.228,
      "transcribe_duration": 0.243,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1226,
      "agent_id": 33,
      "delay": 0.27,
      "speech_duration": 0.228,
      "transcribe_duration": 0.27,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1227,
      "agent_id": 33,
      "delay": 0.286,
      "speech_duration": 0.228,
      "transcribe_duration": 0.286,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1228,
      "agent_id": 33,
      "delay": 0.286,
      "speech_duration": 0.292,
      "transcribe_duration": 0.286,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1229,
      "agent_id": 33,
      "delay": 1.951,
      "speech_duration": 1.956,
      "transcribe_duration": 1.951,
      "wpm": 215,
      "message": "สัปดาห์หน้าค่ะเดี๋ยวจะมีสอบ"
    },
    {
      "message_id": 1230,
      "agent_id": 33,
      "delay": 2.971,
      "speech_duration": 2.98,
      "transcribe_duration": 2.971,
      "wpm": 131,
      "message": "จะกำหนดนะคะว่าเราจะสอบถึง"
    },
    {
      "message_id": 1231,
      "agent_id": 33,
      "delay": 2.695,
      "speech_duration": 2.66,
      "transcribe_duration": 2.695,
      "wpm": 152,
      "message": "ว่าจะกลับวันไหนเนื้อหาอะไร"
    },
    {
      "message_id": 1232,
      "agent_id": 33,
      "delay": 2.992,
      "speech_duration": 2.916,
      "transcribe_duration": 2.992,
      "wpm": 211,
      "message": "แล้วเราก็จะมาแจ้งในกลุ่มให้ทราบอีกรอบนึง"
    },
    {
      "message_id": 1233,
      "agent_id": 33,
      "delay": 2.059,
      "speech_duration": 2.084,
      "transcribe_duration": 2.059,
      "wpm": 180,
      "message": "ก็จะได้เตรียมตัวกันสอบนะ"
    },
    {
      "message_id": 1234,
      "agent_id": 33,
      "delay": 0.285,
      "speech_duration": 0.228,
      "transcribe_duration": 0.285,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1235,
      "agent_id": 33,
      "delay": 0.275,
      "speech_duration": 0.292,
      "transcribe_duration": 0.275,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1236,
      "agent_id": 33,
      "delay": 0.254,
      "speech_duration": 0.292,
      "transcribe_duration": 0.254,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1237,
      "agent_id": 33,
      "delay": 0.467,
      "speech_duration": 0.228,
      "transcribe_duration": 0.467,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1238,
      "agent_id": 33,
      "delay": 0.232,
      "speech_duration": 0.228,
      "transcribe_duration": 0.232,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1239,
      "agent_id": 33,
      "delay": 0.398,
      "speech_duration": 0.228,
      "transcribe_duration": 0.398,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1240,
      "agent_id": 33,
      "delay": 0.453,
      "speech_duration": 0.484,
      "transcribe_duration": 0.453,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1241,
      "agent_id": 33,
      "delay": 0.223,
      "speech_duration": 0.228,
      "transcribe_duration": 0.223,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1242,
      "agent_id": 33,
      "delay": 0.245,
      "speech_duration": 0.228,
      "transcribe_duration": 0.245,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1243,
      "agent_id": 33,
      "delay": 0.245,
      "speech_duration": 0.292,
      "transcribe_duration": 0.245,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1244,
      "agent_id": 33,
      "delay": 1.989,
      "speech_duration": 2.02,
      "transcribe_duration": 1.989,
      "wpm": 149,
      "message": "มีคำถามเพิ่มเติมไหม"
    },
    {
      "message_id": 1245,
      "agent_id": 33,
      "delay": 0.433,
      "speech_duration": 0.42,
      "transcribe_duration": 0.433,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1246,
      "agent_id": 33,
      "delay": 0.483,
      "speech_duration": 0.228,
      "transcribe_duration": 0.483,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1247,
      "agent_id": 33,
      "delay": 2.243,
      "speech_duration": 2.276,
      "transcribe_duration": 2.243,
      "wpm": 171,
      "message": "คนอื่นมีข้อคำถามอะไรไหมคะ"
    },
    {
      "message_id": 1248,
      "agent_id": 33,
      "delay": 0.286,
      "speech_duration": 0.228,
      "transcribe_duration": 0.286,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1249,
      "agent_id": 33,
      "delay": 0.299,
      "speech_duration": 0.228,
      "transcribe_duration": 0.299,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1250,
      "agent_id": 33,
      "delay": 0.289,
      "speech_duration": 0.228,
      "transcribe_duration": 0.289,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1251,
      "agent_id": 33,
      "delay": 0.249,
      "speech_duration": 0.228,
      "transcribe_duration": 0.249,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1252,
      "agent_id": 33,
      "delay": 0.245,
      "speech_duration": 0.292,
      "transcribe_duration": 0.245,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1253,
      "agent_id": 33,
      "delay": 0.222,
      "speech_duration": 0.228,
      "transcribe_duration": 0.222,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1254,
      "agent_id": 33,
      "delay": 0.241,
      "speech_duration": 0.292,
      "transcribe_duration": 0.241,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1255,
      "agent_id": 33,
      "delay": 0.385,
      "speech_duration": 0.42,
      "transcribe_duration": 0.385,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1256,
      "agent_id": 33,
      "delay": 0.28,
      "speech_duration": 0.228,
      "transcribe_duration": 0.28,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1257,
      "agent_id": 33,
      "delay": 0.225,
      "speech_duration": 0.228,
      "transcribe_duration": 0.225,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1258,
      "agent_id": 33,
      "delay": 1.914,
      "speech_duration": 1.892,
      "transcribe_duration": 1.914,
      "wpm": 166,
      "message": "ตอนบ่ายพร้อมกับไหมคะ"
    },
    {
      "message_id": 1259,
      "agent_id": 33,
      "delay": 0.215,
      "speech_duration": 0.228,
      "transcribe_duration": 0.215,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1260,
      "agent_id": 33,
      "delay": 0.271,
      "speech_duration": 0.228,
      "transcribe_duration": 0.271,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1261,
      "agent_id": 33,
      "delay": 0.233,
      "speech_duration": 0.228,
      "transcribe_duration": 0.233,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1262,
      "agent_id": 33,
      "delay": 0.277,
      "speech_duration": 0.292,
      "transcribe_duration": 0.277,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1263,
      "agent_id": 33,
      "delay": 1.263,
      "speech_duration": 1.316,
      "transcribe_duration": 1.263,
      "wpm": 34,
      "message": "OK"
    },
    {
      "message_id": 1264,
      "agent_id": 33,
      "delay": 1.01,
      "speech_duration": 1.06,
      "transcribe_duration": 1.01,
      "wpm": 42,
      "message": "OK"
    },
    {
      "message_id": 1265,
      "agent_id": 33,
      "delay": 4.694,
      "speech_duration": 4.644,
      "transcribe_duration": 4.694,
      "wpm": 165,
      "message": "อย่างนั้นเดี๋ยวเราก็ทำใช้บทของเรานะคะทั้งหมด 5 ข้อ"
    },
    {
      "message_id": 1266,
      "agent_id": 33,
      "delay": 0.276,
      "speech_duration": 0.292,
      "transcribe_duration": 0.276,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1267,
      "agent_id": 33,
      "delay": 2.064,
      "speech_duration": 2.084,
      "transcribe_duration": 2.064,
      "wpm": 130,
      "message": "วันนี้สรุปมาให้นะ"
    },
    {
      "message_id": 1268,
      "agent_id": 33,
      "delay": 2.505,
      "speech_duration": 2.532,
      "transcribe_duration": 2.505,
      "wpm": 154,
      "message": "ได้แบบไม่เยอะจนเกินไปนะคะ"
    },
    {
      "message_id": 1269,
      "agent_id": 33,
      "delay": 0.223,
      "speech_duration": 0.228,
      "transcribe_duration": 0.223,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1270,
      "agent_id": 33,
      "delay": 0.244,
      "speech_duration": 0.228,
      "transcribe_duration": 0.244,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1271,
      "agent_id": 33,
      "delay": 0.241,
      "speech_duration": 0.228,
      "transcribe_duration": 0.241,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1272,
      "agent_id": 33,
      "delay": 0.286,
      "speech_duration": 0.228,
      "transcribe_duration": 0.286,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1273,
      "agent_id": 33,
      "delay": 0.304,
      "speech_duration": 0.228,
      "transcribe_duration": 0.304,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1274,
      "agent_id": 33,
      "delay": 0.296,
      "speech_duration": 0.292,
      "transcribe_duration": 0.296,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1275,
      "agent_id": 33,
      "delay": 0.225,
      "speech_duration": 0.228,
      "transcribe_duration": 0.225,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1276,
      "agent_id": 33,
      "delay": 0.325,
      "speech_duration": 0.356,
      "transcribe_duration": 0.325,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1277,
      "agent_id": 33,
      "delay": 0.323,
      "speech_duration": 0.356,
      "transcribe_duration": 0.323,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1278,
      "agent_id": 33,
      "delay": 0.278,
      "speech_duration": 0.292,
      "transcribe_duration": 0.278,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1279,
      "agent_id": 33,
      "delay": 0.236,
      "speech_duration": 0.228,
      "transcribe_duration": 0.236,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1280,
      "agent_id": 33,
      "delay": 0.239,
      "speech_duration": 0.228,
      "transcribe_duration": 0.239,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1281,
      "agent_id": 33,
      "delay": 0.268,
      "speech_duration": 0.228,
      "transcribe_duration": 0.268,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1282,
      "agent_id": 33,
      "delay": 0.238,
      "speech_duration": 0.228,
      "transcribe_duration": 0.238,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1283,
      "agent_id": 33,
      "delay": 0.212,
      "speech_duration": 0.228,
      "transcribe_duration": 0.212,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1284,
      "agent_id": 33,
      "delay": 0.254,
      "speech_duration": 0.292,
      "transcribe_duration": 0.254,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1285,
      "agent_id": 33,
      "delay": 0.227,
      "speech_duration": 0.228,
      "transcribe_duration": 0.227,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1286,
      "agent_id": 33,
      "delay": 0.325,
      "speech_duration": 0.356,
      "transcribe_duration": 0.325,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1287,
      "agent_id": 33,
      "delay": 0.203,
      "speech_duration": 0.228,
      "transcribe_duration": 0.203,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1288,
      "agent_id": 33,
      "delay": 0.264,
      "speech_duration": 0.292,
      "transcribe_duration": 0.264,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1289,
      "agent_id": 33,
      "delay": 0.254,
      "speech_duration": 0.228,
      "transcribe_duration": 0.254,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1290,
      "agent_id": 33,
      "delay": 0.297,
      "speech_duration": 0.228,
      "transcribe_duration": 0.297,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1291,
      "agent_id": 33,
      "delay": 0.216,
      "speech_duration": 0.228,
      "transcribe_duration": 0.216,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1292,
      "agent_id": 33,
      "delay": 0.287,
      "speech_duration": 0.228,
      "transcribe_duration": 0.287,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1293,
      "agent_id": 33,
      "delay": 0.236,
      "speech_duration": 0.228,
      "transcribe_duration": 0.236,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1294,
      "agent_id": 33,
      "delay": 0.309,
      "speech_duration": 0.356,
      "transcribe_duration": 0.309,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1295,
      "agent_id": 33,
      "delay": 0.247,
      "speech_duration": 0.228,
      "transcribe_duration": 0.247,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1296,
      "agent_id": 33,
      "delay": 0.265,
      "speech_duration": 0.228,
      "transcribe_duration": 0.265,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1297,
      "agent_id": 33,
      "delay": 0.206,
      "speech_duration": 0.228,
      "transcribe_duration": 0.206,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1298,
      "agent_id": 33,
      "delay": 0.293,
      "speech_duration": 0.228,
      "transcribe_duration": 0.293,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1299,
      "agent_id": 33,
      "delay": 0.241,
      "speech_duration": 0.292,
      "transcribe_duration": 0.241,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1300,
      "agent_id": 33,
      "delay": 0.491,
      "speech_duration": 0.292,
      "transcribe_duration": 0.491,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1301,
      "agent_id": 33,
      "delay": 0.434,
      "speech_duration": 0.228,
      "transcribe_duration": 0.434,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1302,
      "agent_id": 33,
      "delay": 0.464,
      "speech_duration": 0.228,
      "transcribe_duration": 0.464,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1303,
      "agent_id": 33,
      "delay": 0.2,
      "speech_duration": 0.228,
      "transcribe_duration": 0.2,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1304,
      "agent_id": 33,
      "delay": 0.212,
      "speech_duration": 0.228,
      "transcribe_duration": 0.212,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1305,
      "agent_id": 33,
      "delay": 0.418,
      "speech_duration": 0.228,
      "transcribe_duration": 0.418,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1306,
      "agent_id": 33,
      "delay": 0.454,
      "speech_duration": 0.228,
      "transcribe_duration": 0.454,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1307,
      "agent_id": 33,
      "delay": 0.404,
      "speech_duration": 0.228,
      "transcribe_duration": 0.404,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1308,
      "agent_id": 33,
      "delay": 0.267,
      "speech_duration": 0.228,
      "transcribe_duration": 0.267,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1309,
      "agent_id": 33,
      "delay": 0.293,
      "speech_duration": 0.228,
      "transcribe_duration": 0.293,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1310,
      "agent_id": 33,
      "delay": 0.327,
      "speech_duration": 0.356,
      "transcribe_duration": 0.327,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1311,
      "agent_id": 33,
      "delay": 0.264,
      "speech_duration": 0.292,
      "transcribe_duration": 0.264,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1312,
      "agent_id": 33,
      "delay": 0.292,
      "speech_duration": 0.228,
      "transcribe_duration": 0.292,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1313,
      "agent_id": 33,
      "delay": 2.737,
      "speech_duration": 2.724,
      "transcribe_duration": 2.737,
      "wpm": 154,
      "message": "เราก็จะมีการปิดเทอมใช่ไหมคะ"
    },
    {
      "message_id": 1314,
      "agent_id": 33,
      "delay": 1.859,
      "speech_duration": 1.892,
      "transcribe_duration": 1.859,
      "wpm": 159,
      "message": "วันนี้เราเรียนมาถึง"
    },
    {
      "message_id": 1315,
      "agent_id": 33,
      "delay": 1.825,
      "speech_duration": 1.828,
      "transcribe_duration": 1.825,
      "wpm": 156,
      "message": "บทที่ 6 แล้วใช่ไหม"
    },
    {
      "message_id": 1316,
      "agent_id": 33,
      "delay": 2.813,
      "speech_duration": 2.852,
      "transcribe_duration": 2.813,
      "wpm": 153,
      "message": "แล้วก็จะมีตัวมาตรฐานหลายๆตัว"
    },
    {
      "message_id": 1317,
      "agent_id": 33,
      "delay": 0.946,
      "speech_duration": 0.996,
      "transcribe_duration": 0.946,
      "wpm": 105,
      "message": "รวมถึง"
    },
    {
      "message_id": 1318,
      "agent_id": 33,
      "delay": 0.22,
      "speech_duration": 0.228,
      "transcribe_duration": 0.22,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1319,
      "agent_id": 33,
      "delay": 3.963,
      "speech_duration": 4.004,
      "transcribe_duration": 3.963,
      "wpm": 154,
      "message": "ขั้นตอนการทำงานของมาตรฐานรายละเอียดต่างๆ"
    },
    {
      "message_id": 1320,
      "agent_id": 33,
      "delay": 0.231,
      "speech_duration": 0.228,
      "transcribe_duration": 0.231,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1321,
      "agent_id": 33,
      "delay": 0.286,
      "speech_duration": 0.228,
      "transcribe_duration": 0.286,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1322,
      "agent_id": 33,
      "delay": 0.414,
      "speech_duration": 0.292,
      "transcribe_duration": 0.414,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1323,
      "agent_id": 33,
      "delay": 0.427,
      "speech_duration": 0.228,
      "transcribe_duration": 0.427,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1324,
      "agent_id": 33,
      "delay": 0.239,
      "speech_duration": 0.228,
      "transcribe_duration": 0.239,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1325,
      "agent_id": 33,
      "delay": 0.259,
      "speech_duration": 0.228,
      "transcribe_duration": 0.259,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1326,
      "agent_id": 33,
      "delay": 0.23,
      "speech_duration": 0.228,
      "transcribe_duration": 0.23,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1327,
      "agent_id": 33,
      "delay": 0.28,
      "speech_duration": 0.228,
      "transcribe_duration": 0.28,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1328,
      "agent_id": 33,
      "delay": 0.432,
      "speech_duration": 0.292,
      "transcribe_duration": 0.432,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1329,
      "agent_id": 33,
      "delay": 2.061,
      "speech_duration": 2.084,
      "transcribe_duration": 2.061,
      "wpm": 144,
      "message": "หัวข้อสอบของเรานะคะ"
    },
    {
      "message_id": 1330,
      "agent_id": 33,
      "delay": 0.208,
      "speech_duration": 0.228,
      "transcribe_duration": 0.208,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1331,
      "agent_id": 33,
      "delay": 0.398,
      "speech_duration": 0.42,
      "transcribe_duration": 0.398,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1332,
      "agent_id": 33,
      "delay": 1.302,
      "speech_duration": 1.188,
      "transcribe_duration": 1.302,
      "wpm": 139,
      "message": "วันนี้นะคะ"
    },
    {
      "message_id": 1333,
      "agent_id": 33,
      "delay": 1.592,
      "speech_duration": 1.636,
      "transcribe_duration": 1.592,
      "wpm": 147,
      "message": "เดี๋ยวอาจารย์จะ"
    },
    {
      "message_id": 1334,
      "agent_id": 33,
      "delay": 0.221,
      "speech_duration": 0.228,
      "transcribe_duration": 0.221,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1335,
      "agent_id": 33,
      "delay": 2.253,
      "speech_duration": 2.212,
      "transcribe_duration": 2.253,
      "wpm": 156,
      "message": "แบ่งนะคะตัวละ 500 นะคะ"
    },
    {
      "message_id": 1336,
      "agent_id": 33,
      "delay": 2.686,
      "speech_duration": 2.724,
      "transcribe_duration": 2.686,
      "wpm": 110,
      "message": "ว่าที่เราจะมาใช้สอบ"
    },
    {
      "message_id": 1337,
      "agent_id": 33,
      "delay": 2.236,
      "speech_duration": 2.276,
      "transcribe_duration": 2.236,
      "wpm": 138,
      "message": "จะมีหัวข้ออะไรบ้างนะ"
    },
    {
      "message_id": 1338,
      "agent_id": 33,
      "delay": 3.216,
      "speech_duration": 3.236,
      "transcribe_duration": 3.216,
      "wpm": 125,
      "message": "บทที่ 1 ของเราเกี่ยวกับพวก"
    },
    {
      "message_id": 1339,
      "agent_id": 33,
      "delay": 2.758,
      "speech_duration": 2.788,
      "transcribe_duration": 2.758,
      "wpm": 161,
      "message": "อธิบายเกี่ยวกับตัวมาตรฐานนะคะ"
    },
    {
      "message_id": 1340,
      "agent_id": 33,
      "delay": 1.74,
      "speech_duration": 1.764,
      "transcribe_duration": 1.74,
      "wpm": 60,
      "message": "เราถูก"
    },
    {
      "message_id": 1341,
      "agent_id": 33,
      "delay": 3.137,
      "speech_duration": 3.172,
      "transcribe_duration": 3.137,
      "wpm": 213,
      "message": "ว่าเราจะเรียนเกี่ยวกับตัวมาตรฐานอะไรบ้างนะคะ"
    },
    {
      "message_id": 1342,
      "agent_id": 33,
      "delay": 2.5,
      "speech_duration": 2.532,
      "transcribe_duration": 2.5,
      "wpm": 113,
      "message": "รายวิชาคณิตบทที่ 1"
    },
    {
      "message_id": 1343,
      "agent_id": 33,
      "delay": 0.439,
      "speech_duration": 0.42,
      "transcribe_duration": 0.439,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1344,
      "agent_id": 33,
      "delay": 1.349,
      "speech_duration": 1.38,
      "transcribe_duration": 1.349,
      "wpm": 76,
      "message": "มานะคะ"
    },
    {
      "message_id": 1345,
      "agent_id": 33,
      "delay": 4.37,
      "speech_duration": 4.26,
      "transcribe_duration": 4.37,
      "wpm": 155,
      "message": "จุดที่ 2 ก็จะเป็นตัวมากถ้าในทริปนี้ถูกไหมคะ"
    },
    {
      "message_id": 1346,
      "agent_id": 33,
      "delay": 2.756,
      "speech_duration": 2.788,
      "transcribe_duration": 2.756,
      "wpm": 81,
      "message": "สถานะของเรานี่"
    },
    {
      "message_id": 1347,
      "agent_id": 33,
      "delay": 3.59,
      "speech_duration": 3.62,
      "transcribe_duration": 3.59,
      "wpm": 182,
      "message": "ก็จะค่อนข้างมีรายละเอียดที่ค่อนข้างเยอะกว่า"
    },
    {
      "message_id": 1348,
      "agent_id": 33,
      "delay": 1.397,
      "speech_duration": 1.444,
      "transcribe_duration": 1.397,
      "wpm": 145,
      "message": "น่าทานตัวอื่น"
    },
    {
      "message_id": 1349,
      "agent_id": 33,
      "delay": 2.642,
      "speech_duration": 2.66,
      "transcribe_duration": 2.642,
      "wpm": 175,
      "message": "ว่าเป็นมาตรฐานที่นักศึกษาน่าจะ"
    },
    {
      "message_id": 1350,
      "agent_id": 33,
      "delay": 0.266,
      "speech_duration": 0.228,
      "transcribe_duration": 0.266,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1351,
      "agent_id": 33,
      "delay": 1.548,
      "speech_duration": 1.572,
      "transcribe_duration": 1.548,
      "wpm": 105,
      "message": "ถูกนำมาใช้"
    },
    {
      "message_id": 1352,
      "agent_id": 33,
      "delay": 2.125,
      "speech_duration": 2.148,
      "transcribe_duration": 2.125,
      "wpm": 175,
      "message": "หรืออาจจะใช้อุ่นก่อนนะคะ"
    },
    {
      "message_id": 1353,
      "agent_id": 33,
      "delay": 2.772,
      "speech_duration": 2.788,
      "transcribe_duration": 2.772,
      "wpm": 172,
      "message": "หรือว่าพบอุปกรณ์ได้ค่อนข้างเยอะ"
    },
    {
      "message_id": 1354,
      "agent_id": 33,
      "delay": 0.948,
      "speech_duration": 0.996,
      "transcribe_duration": 0.948,
      "wpm": 105,
      "message": "ยอดฮิต"
    },
    {
      "message_id": 1355,
      "agent_id": 33,
      "delay": 4.227,
      "speech_duration": 4.26,
      "transcribe_duration": 4.227,
      "wpm": 42,
      "message": "รายวิชาอื่น"
    },
    {
      "message_id": 1356,
      "agent_id": 33,
      "delay": 0.321,
      "speech_duration": 0.292,
      "transcribe_duration": 0.321,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1357,
      "agent_id": 33,
      "delay": 1.717,
      "speech_duration": 1.764,
      "transcribe_duration": 1.717,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1358,
      "agent_id": 33,
      "delay": 2.046,
      "speech_duration": 2.084,
      "transcribe_duration": 2.046,
      "wpm": 137,
      "message": "หรือว่าวิชาสื่อสาร"
    },
    {
      "message_id": 1359,
      "agent_id": 33,
      "delay": 3.27,
      "speech_duration": 3.3,
      "transcribe_duration": 3.27,
      "wpm": 182,
      "message": "อุปกรณ์คอมพิวเตอร์อุปกรณ์อิเล็กทรอนิกส์"
    },
    {
      "message_id": 1360,
      "agent_id": 33,
      "delay": 1.68,
      "speech_duration": 1.7,
      "transcribe_duration": 1.68,
      "wpm": 79,
      "message": "3 ของเรา"
    },
    {
      "message_id": 1361,
      "agent_id": 33,
      "delay": 0.306,
      "speech_duration": 0.356,
      "transcribe_duration": 0.306,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1362,
      "agent_id": 33,
      "delay": 1.225,
      "speech_duration": 1.252,
      "transcribe_duration": 1.225,
      "wpm": 108,
      "message": "ก็จะเป็น"
    },
    {
      "message_id": 1363,
      "agent_id": 33,
      "delay": 0.89,
      "speech_duration": 0.932,
      "transcribe_duration": 0.89,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1364,
      "agent_id": 33,
      "delay": 0.319,
      "speech_duration": 0.292,
      "transcribe_duration": 0.319,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1365,
      "agent_id": 33,
      "delay": 2.113,
      "speech_duration": 2.148,
      "transcribe_duration": 2.113,
      "wpm": 126,
      "message": "สายสื่อสารมาตรฐาน"
    },
    {
      "message_id": 1366,
      "agent_id": 33,
      "delay": 2.315,
      "speech_duration": 2.34,
      "transcribe_duration": 2.315,
      "wpm": 109,
      "message": "สายสื่อสารของเรา"
    },
    {
      "message_id": 1367,
      "agent_id": 33,
      "delay": 1.837,
      "speech_duration": 1.892,
      "transcribe_duration": 1.837,
      "wpm": 151,
      "message": "มีทั้งหมดกี่ประเภท"
    },
    {
      "message_id": 1368,
      "agent_id": 33,
      "delay": 0.241,
      "speech_duration": 0.228,
      "transcribe_duration": 0.241,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1369,
      "agent_id": 33,
      "delay": 1.77,
      "speech_duration": 1.828,
      "transcribe_duration": 1.77,
      "wpm": 131,
      "message": "มีคุณสมบัติอะไร"
    },
    {
      "message_id": 1370,
      "agent_id": 33,
      "delay": 0.245,
      "speech_duration": 0.228,
      "transcribe_duration": 0.245,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1371,
      "agent_id": 33,
      "delay": 2.251,
      "speech_duration": 2.276,
      "transcribe_duration": 2.251,
      "wpm": 105,
      "message": "กระดูกประเภทไหน"
    },
    {
      "message_id": 1372,
      "agent_id": 33,
      "delay": 0.247,
      "speech_duration": 0.228,
      "transcribe_duration": 0.247,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1373,
      "agent_id": 33,
      "delay": 0.288,
      "speech_duration": 0.228,
      "transcribe_duration": 0.288,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1374,
      "agent_id": 33,
      "delay": 3.99,
      "speech_duration": 3.94,
      "transcribe_duration": 3.99,
      "wpm": 156,
      "message": "สายสื่อสารต่างๆให้เรียนทางได้แก่ระดับไหน"
    },
    {
      "message_id": 1375,
      "agent_id": 33,
      "delay": 0.3,
      "speech_duration": 0.292,
      "transcribe_duration": 0.3,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1376,
      "agent_id": 33,
      "delay": 1.781,
      "speech_duration": 1.828,
      "transcribe_duration": 1.781,
      "wpm": 139,
      "message": "จะเป็นสายสื่อสาร"
    },
    {
      "message_id": 1377,
      "agent_id": 33,
      "delay": 2.646,
      "speech_duration": 2.66,
      "transcribe_duration": 2.646,
      "wpm": 192,
      "message": "ตัวไหนที่เหมาะกับอุปกรณ์ประเภทไหน"
    },
    {
      "message_id": 1378,
      "agent_id": 33,
      "delay": 2.751,
      "speech_duration": 2.788,
      "transcribe_duration": 2.751,
      "wpm": 108,
      "message": "การเชื่อมต่ออย่างไร"
    },
    {
      "message_id": 1379,
      "agent_id": 33,
      "delay": 1.925,
      "speech_duration": 1.956,
      "transcribe_duration": 1.925,
      "wpm": 69,
      "message": "แล้วก็มี"
    },
    {
      "message_id": 1380,
      "agent_id": 33,
      "delay": 0.247,
      "speech_duration": 0.228,
      "transcribe_duration": 0.247,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1381,
      "agent_id": 33,
      "delay": 1.844,
      "speech_duration": 1.892,
      "transcribe_duration": 1.844,
      "wpm": 103,
      "message": "ตัวเชื่อมต่อ"
    },
    {
      "message_id": 1382,
      "agent_id": 33,
      "delay": 2.199,
      "speech_duration": 2.212,
      "transcribe_duration": 2.199,
      "wpm": 163,
      "message": "หรือว่า connector ต่างๆ"
    },
    {
      "message_id": 1383,
      "agent_id": 33,
      "delay": 1.652,
      "speech_duration": 1.7,
      "transcribe_duration": 1.652,
      "wpm": 150,
      "message": "ลักษณะไหนนั่นเอง"
    },
    {
      "message_id": 1384,
      "agent_id": 33,
      "delay": 3.584,
      "speech_duration": 3.62,
      "transcribe_duration": 3.584,
      "wpm": 157,
      "message": "อันนี้ก็จะเป็นรูปแบบของบทที่ 3 ของเรา"
    },
    {
      "message_id": 1385,
      "agent_id": 33,
      "delay": 1.966,
      "speech_duration": 2.02,
      "transcribe_duration": 1.966,
      "wpm": 59,
      "message": "มาตรฐาน"
    },
    {
      "message_id": 1386,
      "agent_id": 33,
      "delay": 2.885,
      "speech_duration": 2.916,
      "transcribe_duration": 2.885,
      "wpm": 144,
      "message": "แล้วก็คราวนี้บทที่ 4 ของเรา"
    },
    {
      "message_id": 1387,
      "agent_id": 33,
      "delay": 0.432,
      "speech_duration": 0.484,
      "transcribe_duration": 0.432,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1388,
      "agent_id": 33,
      "delay": 0.43,
      "speech_duration": 0.484,
      "transcribe_duration": 0.43,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1389,
      "agent_id": 33,
      "delay": 1.016,
      "speech_duration": 1.06,
      "transcribe_duration": 1.016,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1390,
      "agent_id": 33,
      "delay": 0.464,
      "speech_duration": 0.292,
      "transcribe_duration": 0.464,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1391,
      "agent_id": 33,
      "delay": 2.197,
      "speech_duration": 2.212,
      "transcribe_duration": 2.197,
      "wpm": 149,
      "message": "รูปแบบของอินเทอร์เน็ต"
    },
    {
      "message_id": 1392,
      "agent_id": 33,
      "delay": 1.465,
      "speech_duration": 1.508,
      "transcribe_duration": 1.465,
      "wpm": 129,
      "message": "ว่าเราสามารถ"
    },
    {
      "message_id": 1393,
      "agent_id": 33,
      "delay": 4.491,
      "speech_duration": 4.516,
      "transcribe_duration": 4.491,
      "wpm": 199,
      "message": "เชื่อมต่ออุปกรณ์อิเล็กทรอนิกส์หรือว่าอุปกรณ์คอมพิวเตอร์นะคะ"
    },
    {
      "message_id": 1394,
      "agent_id": 33,
      "delay": 2.372,
      "speech_duration": 2.404,
      "transcribe_duration": 2.372,
      "wpm": 156,
      "message": "ในตัวระบบเครือข่ายของเรา"
    },
    {
      "message_id": 1395,
      "agent_id": 33,
      "delay": 1.934,
      "speech_duration": 1.956,
      "transcribe_duration": 1.934,
      "wpm": 146,
      "message": "ได้ในรูปแบบไหนบ้าง"
    },
    {
      "message_id": 1396,
      "agent_id": 33,
      "delay": 1.477,
      "speech_duration": 1.508,
      "transcribe_duration": 1.477,
      "wpm": 139,
      "message": "เชื่อมต่อแล้ว"
    },
    {
      "message_id": 1397,
      "agent_id": 33,
      "delay": 2.558,
      "speech_duration": 2.596,
      "transcribe_duration": 2.558,
      "wpm": 162,
      "message": "ทำการส่งสัญญาณข้อมูลอย่างไร"
    },
    {
      "message_id": 1398,
      "agent_id": 33,
      "delay": 1.399,
      "speech_duration": 1.444,
      "transcribe_duration": 1.399,
      "wpm": 135,
      "message": "อินเทอร์เน็ต"
    },
    {
      "message_id": 1399,
      "agent_id": 33,
      "delay": 3.772,
      "speech_duration": 3.812,
      "transcribe_duration": 3.772,
      "wpm": 169,
      "message": "สามารถส่งสัญญาณข้อมูลอยู่ที่ความเร็วเท่าไร"
    },
    {
      "message_id": 1400,
      "agent_id": 33,
      "delay": 2.105,
      "speech_duration": 2.148,
      "transcribe_duration": 2.105,
      "wpm": 112,
      "message": "อุปกรณ์อะไรบ้าง"
    },
    {
      "message_id": 1401,
      "agent_id": 33,
      "delay": 0.254,
      "speech_duration": 0.228,
      "transcribe_duration": 0.254,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1402,
      "agent_id": 33,
      "delay": 1.78,
      "speech_duration": 1.828,
      "transcribe_duration": 1.78,
      "wpm": 107,
      "message": "สายทองแดงไหม"
    },
    {
      "message_id": 1403,
      "agent_id": 33,
      "delay": 0.237,
      "speech_duration": 0.292,
      "transcribe_duration": 0.237,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1404,
      "agent_id": 33,
      "delay": 0.449,
      "speech_duration": 0.228,
      "transcribe_duration": 0.449,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1405,
      "agent_id": 33,
      "delay": 0.472,
      "speech_duration": 0.228,
      "transcribe_duration": 0.472,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1406,
      "agent_id": 33,
      "delay": 0.432,
      "speech_duration": 0.228,
      "transcribe_duration": 0.432,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1407,
      "agent_id": 33,
      "delay": 0.431,
      "speech_duration": 0.228,
      "transcribe_duration": 0.431,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1408,
      "agent_id": 33,
      "delay": 2.014,
      "speech_duration": 2.02,
      "transcribe_duration": 2.014,
      "wpm": 171,
      "message": "หรือว่าสาย Fiber Optic"
    },
    {
      "message_id": 1409,
      "agent_id": 33,
      "delay": 0.394,
      "speech_duration": 0.292,
      "transcribe_duration": 0.394,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1410,
      "agent_id": 33,
      "delay": 0.339,
      "speech_duration": 0.228,
      "transcribe_duration": 0.339,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1411,
      "agent_id": 33,
      "delay": 0.908,
      "speech_duration": 0.932,
      "transcribe_duration": 0.908,
      "wpm": 113,
      "message": "รายการ"
    },
    {
      "message_id": 1412,
      "agent_id": 33,
      "delay": 1.15,
      "speech_duration": 1.188,
      "transcribe_duration": 1.15,
      "wpm": 126,
      "message": "เชื่อมต่อ"
    },
    {
      "message_id": 1413,
      "agent_id": 33,
      "delay": 0.277,
      "speech_duration": 0.228,
      "transcribe_duration": 0.277,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1414,
      "agent_id": 33,
      "delay": 3.853,
      "speech_duration": 3.812,
      "transcribe_duration": 3.853,
      "wpm": 157,
      "message": "นี่ก็จะได้ไปทบทวนนะสำหรับบทที่ 4 ของเรา"
    },
    {
      "message_id": 1415,
      "agent_id": 33,
      "delay": 0.25,
      "speech_duration": 0.228,
      "transcribe_duration": 0.25,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1416,
      "agent_id": 33,
      "delay": 0.335,
      "speech_duration": 0.228,
      "transcribe_duration": 0.335,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1417,
      "agent_id": 33,
      "delay": 0.215,
      "speech_duration": 0.228,
      "transcribe_duration": 0.215,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1418,
      "agent_id": 33,
      "delay": 0.241,
      "speech_duration": 0.292,
      "transcribe_duration": 0.241,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1419,
      "agent_id": 33,
      "delay": 2.749,
      "speech_duration": 2.788,
      "transcribe_duration": 2.749,
      "wpm": 124,
      "message": "คราวนี้มาพูดถึงบทที่ 5"
    },
    {
      "message_id": 1420,
      "agent_id": 33,
      "delay": 3.886,
      "speech_duration": 3.876,
      "transcribe_duration": 3.886,
      "wpm": 201,
      "message": "ที่เราเพิ่งเรียนไปก่อนหน้านี้ก็คือสัปดาห์ก่อนของเรา"
    },
    {
      "message_id": 1421,
      "agent_id": 33,
      "delay": 0.287,
      "speech_duration": 0.292,
      "transcribe_duration": 0.287,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1422,
      "agent_id": 33,
      "delay": 2.364,
      "speech_duration": 2.404,
      "transcribe_duration": 2.364,
      "wpm": 175,
      "message": "พ่อจะเป็นรูปแบบของเครือข่าย"
    },
    {
      "message_id": 1423,
      "agent_id": 33,
      "delay": 0.273,
      "speech_duration": 0.228,
      "transcribe_duration": 0.273,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1424,
      "agent_id": 33,
      "delay": 0.277,
      "speech_duration": 0.228,
      "transcribe_duration": 0.277,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1425,
      "agent_id": 33,
      "delay": 0.265,
      "speech_duration": 0.228,
      "transcribe_duration": 0.265,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1426,
      "agent_id": 33,
      "delay": 0.229,
      "speech_duration": 0.228,
      "transcribe_duration": 0.229,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1427,
      "agent_id": 33,
      "delay": 3.028,
      "speech_duration": 2.916,
      "transcribe_duration": 3.028,
      "wpm": 185,
      "message": "Token bus กับ Token Ring มันเองนะคะ"
    },
    {
      "message_id": 1428,
      "agent_id": 33,
      "delay": 0.249,
      "speech_duration": 0.228,
      "transcribe_duration": 0.249,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1429,
      "agent_id": 33,
      "delay": 0.307,
      "speech_duration": 0.292,
      "transcribe_duration": 0.307,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1430,
      "agent_id": 33,
      "delay": 0.295,
      "speech_duration": 0.228,
      "transcribe_duration": 0.295,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1431,
      "agent_id": 33,
      "delay": 0.618,
      "speech_duration": 0.612,
      "transcribe_duration": 0.618,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1432,
      "agent_id": 33,
      "delay": 6.871,
      "speech_duration": 6.884,
      "transcribe_duration": 6.871,
      "wpm": 163,
      "message": "อันนี้ก็จะใช้นะคะในการเชื่อมต่อระบบคอมพิวเตอร์ในการสื่อสารเช่นเดียวกันนะคะ"
    },
    {
      "message_id": 1433,
      "agent_id": 33,
      "delay": 3.079,
      "speech_duration": 3.108,
      "transcribe_duration": 3.079,
      "wpm": 135,
      "message": "ในกรณีที่เราส่งข้อมูลไปนะคะ"
    },
    {
      "message_id": 1434,
      "agent_id": 33,
      "delay": 0.571,
      "speech_duration": 0.548,
      "transcribe_duration": 0.571,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1435,
      "agent_id": 33,
      "delay": 2.371,
      "speech_duration": 2.404,
      "transcribe_duration": 2.371,
      "wpm": 150,
      "message": "ในหน่วยสื่อสารของเรานี่"
    },
    {
      "message_id": 1436,
      "agent_id": 33,
      "delay": 0.33,
      "speech_duration": 0.356,
      "transcribe_duration": 0.33,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1437,
      "agent_id": 33,
      "delay": 2.315,
      "speech_duration": 2.34,
      "transcribe_duration": 2.315,
      "wpm": 167,
      "message": "แล้วมีตาส่งข้อมูลพร้อมกัน"
    },
    {
      "message_id": 1438,
      "agent_id": 33,
      "delay": 2.038,
      "speech_duration": 2.084,
      "transcribe_duration": 2.038,
      "wpm": 158,
      "message": "เกิดการชนกันของข้อมูล"
    },
    {
      "message_id": 1439,
      "agent_id": 33,
      "delay": 0.289,
      "speech_duration": 0.228,
      "transcribe_duration": 0.289,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1440,
      "agent_id": 33,
      "delay": 0.293,
      "speech_duration": 0.228,
      "transcribe_duration": 0.293,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1441,
      "agent_id": 33,
      "delay": 2.503,
      "speech_duration": 2.532,
      "transcribe_duration": 2.503,
      "wpm": 166,
      "message": "เขามีวิธีการแก้ปัญหาอย่างไร"
    },
    {
      "message_id": 1442,
      "agent_id": 33,
      "delay": 0.321,
      "speech_duration": 0.356,
      "transcribe_duration": 0.321,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1443,
      "agent_id": 33,
      "delay": 2.294,
      "speech_duration": 2.276,
      "transcribe_duration": 2.294,
      "wpm": 145,
      "message": "มีการส่งเวลาขึ้นมาไหม"
    },
    {
      "message_id": 1444,
      "agent_id": 33,
      "delay": 2.369,
      "speech_duration": 2.404,
      "transcribe_duration": 2.369,
      "wpm": 162,
      "message": "หรือถ้าสุ่มเวลาขึ้นมาแล้ว"
    },
    {
      "message_id": 1445,
      "agent_id": 33,
      "delay": 2.356,
      "speech_duration": 2.404,
      "transcribe_duration": 2.356,
      "wpm": 137,
      "message": "เกิดการชนกันของข้อมูล"
    },
    {
      "message_id": 1446,
      "agent_id": 33,
      "delay": 1.272,
      "speech_duration": 1.316,
      "transcribe_duration": 1.272,
      "wpm": 137,
      "message": "ในเครือข่าย"
    },
    {
      "message_id": 1447,
      "agent_id": 33,
      "delay": 2.631,
      "speech_duration": 2.66,
      "transcribe_duration": 2.631,
      "wpm": 158,
      "message": "เขามีวิธีการแก้ปัญหาอย่างไร"
    },
    {
      "message_id": 1448,
      "agent_id": 33,
      "delay": 2.201,
      "speech_duration": 2.084,
      "transcribe_duration": 2.201,
      "wpm": 137,
      "message": "ไม่ให้รอระยะเวลาไป"
    },
    {
      "message_id": 1449,
      "agent_id": 33,
      "delay": 0.947,
      "speech_duration": 0.996,
      "transcribe_duration": 0.947,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1450,
      "agent_id": 33,
      "delay": 0.411,
      "speech_duration": 0.42,
      "transcribe_duration": 0.411,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1451,
      "agent_id": 33,
      "delay": 5.289,
      "speech_duration": 5.22,
      "transcribe_duration": 5.289,
      "wpm": 55,
      "message": "รวมถึงการใช้แบบไหน"
    },
    {
      "message_id": 1452,
      "agent_id": 33,
      "delay": 3.785,
      "speech_duration": 3.748,
      "transcribe_duration": 3.785,
      "wpm": 180,
      "message": "นาฬิกาสร้างแบบวงกลมหรือว่าเป็นแบบเส้นตรงนะคะ"
    },
    {
      "message_id": 1453,
      "agent_id": 33,
      "delay": 0.45,
      "speech_duration": 0.228,
      "transcribe_duration": 0.45,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1454,
      "agent_id": 33,
      "delay": 5.833,
      "speech_duration": 5.732,
      "transcribe_duration": 5.833,
      "wpm": 133,
      "message": "แล้วถ้าตอนนี้ในสายสื่อสารในวงสื่อสารนั้นเกิดขึ้นมา"
    },
    {
      "message_id": 1455,
      "agent_id": 33,
      "delay": 3.13,
      "speech_duration": 3.172,
      "transcribe_duration": 3.13,
      "wpm": 170,
      "message": "สามารถที่จะมีวิธีการแก้ปัญหาอย่างไร"
    },
    {
      "message_id": 1456,
      "agent_id": 33,
      "delay": 0.468,
      "speech_duration": 0.228,
      "transcribe_duration": 0.468,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1457,
      "agent_id": 33,
      "delay": 1.845,
      "speech_duration": 1.828,
      "transcribe_duration": 1.845,
      "wpm": 107,
      "message": "มีวงจรนับไหม"
    },
    {
      "message_id": 1458,
      "agent_id": 33,
      "delay": 0.314,
      "speech_duration": 0.292,
      "transcribe_duration": 0.314,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1459,
      "agent_id": 33,
      "delay": 3.725,
      "speech_duration": 3.748,
      "transcribe_duration": 3.725,
      "wpm": 168,
      "message": "หรือสายสื่อสารแบบไหนที่ยังสามารถให้บริการ"
    },
    {
      "message_id": 1460,
      "agent_id": 33,
      "delay": 0.44,
      "speech_duration": 0.228,
      "transcribe_duration": 0.44,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1461,
      "agent_id": 33,
      "delay": 0.438,
      "speech_duration": 0.228,
      "transcribe_duration": 0.438,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1462,
      "agent_id": 33,
      "delay": 0.238,
      "speech_duration": 0.228,
      "transcribe_duration": 0.238,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1463,
      "agent_id": 33,
      "delay": 0.304,
      "speech_duration": 0.292,
      "transcribe_duration": 0.304,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1464,
      "agent_id": 33,
      "delay": 3.642,
      "speech_duration": 3.62,
      "transcribe_duration": 3.642,
      "wpm": 228,
      "message": "ตัวเครื่องคอมพิวเตอร์ในสายสื่อสารเหล่านั้นได้หรือเปล่า"
    },
    {
      "message_id": 1465,
      "agent_id": 33,
      "delay": 0.238,
      "speech_duration": 0.292,
      "transcribe_duration": 0.238,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1466,
      "agent_id": 33,
      "delay": 2.7,
      "speech_duration": 2.724,
      "transcribe_duration": 2.7,
      "wpm": 204,
      "message": "วันนี้ก็จะคุ้นๆนะเพราะเราเรียนมาแล้ว"
    },
    {
      "message_id": 1467,
      "agent_id": 33,
      "delay": 0.425,
      "speech_duration": 0.484,
      "transcribe_duration": 0.425,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1468,
      "agent_id": 33,
      "delay": 2.435,
      "speech_duration": 2.468,
      "transcribe_duration": 2.435,
      "wpm": 194,
      "message": "สามารถที่จะไปทบทวนกันได้นั่นเอง"
    },
    {
      "message_id": 1469,
      "agent_id": 33,
      "delay": 4.361,
      "speech_duration": 4.388,
      "transcribe_duration": 4.361,
      "wpm": 154,
      "message": "อันนี้ก็จะเป็นรูปแบบของการสื่อสารนั่นเองนะคะ"
    },
    {
      "message_id": 1470,
      "agent_id": 33,
      "delay": 0.434,
      "speech_duration": 0.228,
      "transcribe_duration": 0.434,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1471,
      "agent_id": 33,
      "delay": 0.379,
      "speech_duration": 0.42,
      "transcribe_duration": 0.379,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1472,
      "agent_id": 33,
      "delay": 2.192,
      "speech_duration": 2.212,
      "transcribe_duration": 2.192,
      "wpm": 197,
      "message": "โรงเรียนมา 5 บทเรียบร้อยแล้ว"
    },
    {
      "message_id": 1473,
      "agent_id": 33,
      "delay": 0.323,
      "speech_duration": 0.356,
      "transcribe_duration": 0.323,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1474,
      "agent_id": 33,
      "delay": 0.249,
      "speech_duration": 0.292,
      "transcribe_duration": 0.249,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1475,
      "agent_id": 33,
      "delay": 0.281,
      "speech_duration": 0.292,
      "transcribe_duration": 0.281,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1476,
      "agent_id": 33,
      "delay": 0.272,
      "speech_duration": 0.228,
      "transcribe_duration": 0.272,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1477,
      "agent_id": 33,
      "delay": 4.025,
      "speech_duration": 4.068,
      "transcribe_duration": 4.025,
      "wpm": 192,
      "message": "บทที่ 6 ที่เราเรียนไปเมื่อกี้ก็จะเป็นตัวมาตรฐานนะคะ"
    },
    {
      "message_id": 1478,
      "agent_id": 33,
      "delay": 0.711,
      "speech_duration": 0.74,
      "transcribe_duration": 0.711,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1479,
      "agent_id": 33,
      "delay": 3.035,
      "speech_duration": 3.044,
      "transcribe_duration": 3.035,
      "wpm": 172,
      "message": "วันนี้ก็จะแยกหน้าตาต่างกันแล้วนะคะ"
    },
    {
      "message_id": 1480,
      "agent_id": 33,
      "delay": 2.669,
      "speech_duration": 2.66,
      "transcribe_duration": 2.669,
      "wpm": 135,
      "message": "ก็จะเป็นมาตรฐานตัวไอติม"
    },
    {
      "message_id": 1481,
      "agent_id": 33,
      "delay": 0.384,
      "speech_duration": 0.42,
      "transcribe_duration": 0.384,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1482,
      "agent_id": 33,
      "delay": 0.259,
      "speech_duration": 0.292,
      "transcribe_duration": 0.259,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1483,
      "agent_id": 33,
      "delay": 2.181,
      "speech_duration": 2.212,
      "transcribe_duration": 2.181,
      "wpm": 122,
      "message": "อีกตัวนึงก็จะเป็น"
    },
    {
      "message_id": 1484,
      "agent_id": 33,
      "delay": 1.922,
      "speech_duration": 1.956,
      "transcribe_duration": 1.922,
      "wpm": 107,
      "message": "แนวทางปฏิบัติ"
    },
    {
      "message_id": 1485,
      "agent_id": 33,
      "delay": 0.245,
      "speech_duration": 0.228,
      "transcribe_duration": 0.245,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1486,
      "agent_id": 33,
      "delay": 0.295,
      "speech_duration": 0.228,
      "transcribe_duration": 0.295,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1487,
      "agent_id": 33,
      "delay": 5.652,
      "speech_duration": 5.668,
      "transcribe_duration": 5.652,
      "wpm": 124,
      "message": "ว่าเราสามารถนำกระบวนการที่เขาผ่านวิธีการใช้งาน"
    },
    {
      "message_id": 1488,
      "agent_id": 33,
      "delay": 4.122,
      "speech_duration": 4.132,
      "transcribe_duration": 4.122,
      "wpm": 214,
      "message": "ที่เป็นวิธีปฏิบัติที่ดีมาแล้วทำแล้วเกิดประโยชน์เกิดผลลัพธ์"
    },
    {
      "message_id": 1489,
      "agent_id": 33,
      "delay": 0.239,
      "speech_duration": 0.292,
      "transcribe_duration": 0.239,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1490,
      "agent_id": 33,
      "delay": 0.278,
      "speech_duration": 0.292,
      "transcribe_duration": 0.278,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1491,
      "agent_id": 33,
      "delay": 4.377,
      "speech_duration": 4.388,
      "transcribe_duration": 4.377,
      "wpm": 150,
      "message": "และผลกำไรกับหน่วยงานองค์กรของเขาค่อนข้างสูง"
    },
    {
      "message_id": 1492,
      "agent_id": 33,
      "delay": 0.248,
      "speech_duration": 0.228,
      "transcribe_duration": 0.248,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1493,
      "agent_id": 33,
      "delay": 1.98,
      "speech_duration": 1.956,
      "transcribe_duration": 1.98,
      "wpm": 69,
      "message": "แนะนำตัว"
    },
    {
      "message_id": 1494,
      "agent_id": 33,
      "delay": 2.363,
      "speech_duration": 2.404,
      "transcribe_duration": 2.363,
      "wpm": 162,
      "message": "วิธีการปฏิบัติที่ดีที่สุด"
    },
    {
      "message_id": 1495,
      "agent_id": 33,
      "delay": 1.85,
      "speech_duration": 1.892,
      "transcribe_duration": 1.85,
      "wpm": 55,
      "message": "ใช้งาน"
    },
    {
      "message_id": 1496,
      "agent_id": 33,
      "delay": 1.861,
      "speech_duration": 1.764,
      "transcribe_duration": 1.861,
      "wpm": 153,
      "message": "หรือว่ามีการทดลอง"
    },
    {
      "message_id": 1497,
      "agent_id": 33,
      "delay": 1.144,
      "speech_duration": 1.188,
      "transcribe_duration": 1.144,
      "wpm": 215,
      "message": "หน่วยงานเหล่านี้"
    },
    {
      "message_id": 1498,
      "agent_id": 33,
      "delay": 1.942,
      "speech_duration": 1.956,
      "transcribe_duration": 1.942,
      "wpm": 153,
      "message": "เราก็สามารถที่จะให้"
    },
    {
      "message_id": 1499,
      "agent_id": 33,
      "delay": 4.581,
      "speech_duration": 4.58,
      "transcribe_duration": 4.581,
      "wpm": 200,
      "message": "งานหรือว่าองค์กรของเรานี่ไปใช้งานเพื่อให้มันเกิดประโยชน์นะคะ"
    },
    {
      "message_id": 1500,
      "agent_id": 33,
      "delay": 3.05,
      "speech_duration": 3.044,
      "transcribe_duration": 3.05,
      "wpm": 187,
      "message": "ว่าจะทำให้หน่วยงานหรือว่าองค์กรของเรา"
    },
    {
      "message_id": 1501,
      "agent_id": 33,
      "delay": 3.521,
      "speech_duration": 3.492,
      "transcribe_duration": 3.521,
      "wpm": 137,
      "message": "เมื่อนำไปใช้จะช่วยลดต้นทุนในการ"
    },
    {
      "message_id": 1502,
      "agent_id": 33,
      "delay": 4.694,
      "speech_duration": 4.708,
      "transcribe_duration": 4.694,
      "wpm": 86,
      "message": "จัดการไม่ว่าจะเป็นทรัพยากร"
    },
    {
      "message_id": 1503,
      "agent_id": 33,
      "delay": 1.669,
      "speech_duration": 1.7,
      "transcribe_duration": 1.669,
      "wpm": 71,
      "message": "พยากรณ์"
    },
    {
      "message_id": 1504,
      "agent_id": 33,
      "delay": 0.944,
      "speech_duration": 0.996,
      "transcribe_duration": 0.944,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1505,
      "agent_id": 33,
      "delay": 0.266,
      "speech_duration": 0.228,
      "transcribe_duration": 0.266,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1506,
      "agent_id": 33,
      "delay": 0.218,
      "speech_duration": 0.228,
      "transcribe_duration": 0.218,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1507,
      "agent_id": 33,
      "delay": 2.238,
      "speech_duration": 2.276,
      "transcribe_duration": 2.238,
      "wpm": 138,
      "message": "ทรัพยากรอุปกรณ์ต่างๆ"
    },
    {
      "message_id": 1508,
      "agent_id": 33,
      "delay": 1.798,
      "speech_duration": 1.764,
      "transcribe_duration": 1.798,
      "wpm": 162,
      "message": "อยู่ในองค์กรของเรา"
    },
    {
      "message_id": 1509,
      "agent_id": 33,
      "delay": 1.273,
      "speech_duration": 1.316,
      "transcribe_duration": 1.273,
      "wpm": 171,
      "message": "ช่วยประหยัดต้น"
    },
    {
      "message_id": 1510,
      "agent_id": 33,
      "delay": 1.542,
      "speech_duration": 1.572,
      "transcribe_duration": 1.542,
      "wpm": 134,
      "message": "ให้ลูกค้าเกิด"
    },
    {
      "message_id": 1511,
      "agent_id": 33,
      "delay": 0.397,
      "speech_duration": 0.228,
      "transcribe_duration": 0.397,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1512,
      "agent_id": 33,
      "delay": 1.021,
      "speech_duration": 1.06,
      "transcribe_duration": 1.021,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1513,
      "agent_id": 33,
      "delay": 2.234,
      "speech_duration": 2.276,
      "transcribe_duration": 2.234,
      "wpm": 119,
      "message": "การให้บริการที่ดี"
    },
    {
      "message_id": 1514,
      "agent_id": 33,
      "delay": 1.603,
      "speech_duration": 1.636,
      "transcribe_duration": 1.603,
      "wpm": 147,
      "message": "จากผู้ให้บริการ"
    },
    {
      "message_id": 1515,
      "agent_id": 33,
      "delay": 0.474,
      "speech_duration": 0.228,
      "transcribe_duration": 0.474,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1516,
      "agent_id": 33,
      "delay": 0.29,
      "speech_duration": 0.228,
      "transcribe_duration": 0.29,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1517,
      "agent_id": 33,
      "delay": 0.209,
      "speech_duration": 0.228,
      "transcribe_duration": 0.209,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1518,
      "agent_id": 33,
      "delay": 3.087,
      "speech_duration": 3.108,
      "transcribe_duration": 3.087,
      "wpm": 159,
      "message": "ทำให้เกิดผลลัพธ์ที่ดีกับหน่วยงาน"
    },
    {
      "message_id": 1519,
      "agent_id": 33,
      "delay": 3.548,
      "speech_duration": 3.492,
      "transcribe_duration": 3.548,
      "wpm": 95,
      "message": "ทำให้หน้าตาหรือว่าเรา"
    },
    {
      "message_id": 1520,
      "agent_id": 33,
      "delay": 1.609,
      "speech_duration": 1.636,
      "transcribe_duration": 1.609,
      "wpm": 147,
      "message": "ไปในทิศทางที่ดี"
    },
    {
      "message_id": 1521,
      "agent_id": 33,
      "delay": 3.058,
      "speech_duration": 2.98,
      "transcribe_duration": 3.058,
      "wpm": 116,
      "message": "ก็จะเกิดผลตอบรับกลับมา"
    },
    {
      "message_id": 1522,
      "agent_id": 33,
      "delay": 3.646,
      "speech_duration": 3.62,
      "transcribe_duration": 3.646,
      "wpm": 170,
      "message": "ทำให้มีลูกค้าหรือว่าความต้องการของลูกค้า"
    },
    {
      "message_id": 1523,
      "agent_id": 33,
      "delay": 3.093,
      "speech_duration": 3.108,
      "transcribe_duration": 3.093,
      "wpm": 164,
      "message": "ที่จะมาใช้บริการของหน่วยงานของเรา"
    },
    {
      "message_id": 1524,
      "agent_id": 33,
      "delay": 0.962,
      "speech_duration": 0.996,
      "transcribe_duration": 0.962,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1525,
      "agent_id": 33,
      "delay": 2.129,
      "speech_duration": 2.084,
      "transcribe_duration": 2.129,
      "wpm": 79,
      "message": "เยี่ยมมากๆ"
    },
    {
      "message_id": 1526,
      "agent_id": 33,
      "delay": 2.551,
      "speech_duration": 2.596,
      "transcribe_duration": 2.551,
      "wpm": 162,
      "message": "งานนี้มีการบริหารจัดการดูแล"
    },
    {
      "message_id": 1527,
      "agent_id": 33,
      "delay": 1.355,
      "speech_duration": 1.38,
      "transcribe_duration": 1.355,
      "wpm": 196,
      "message": "เบื่อกับการบริหาร"
    },
    {
      "message_id": 1528,
      "agent_id": 33,
      "delay": 5.262,
      "speech_duration": 5.284,
      "transcribe_duration": 5.262,
      "wpm": 145,
      "message": "พอดีให้กับลูกค้าในเวลาที่กำหนดรวดเร็วมีประสิทธิภาพ"
    },
    {
      "message_id": 1529,
      "agent_id": 33,
      "delay": 1.487,
      "speech_duration": 1.508,
      "transcribe_duration": 1.487,
      "wpm": 149,
      "message": "ก็เก็บประโยชน์"
    },
    {
      "message_id": 1530,
      "agent_id": 33,
      "delay": 2.26,
      "speech_duration": 2.276,
      "transcribe_duration": 2.26,
      "wpm": 178,
      "message": "อันนี้ก็จะเป็นสิ่งที่ตามมา"
    },
    {
      "message_id": 1531,
      "agent_id": 33,
      "delay": 0.235,
      "speech_duration": 0.292,
      "transcribe_duration": 0.235,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1532,
      "agent_id": 33,
      "delay": 1.074,
      "speech_duration": 1.124,
      "transcribe_duration": 1.074,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1533,
      "agent_id": 33,
      "delay": 1.413,
      "speech_duration": 1.444,
      "transcribe_duration": 1.413,
      "wpm": 145,
      "message": "ฉันใช้มาตรฐาน"
    },
    {
      "message_id": 1534,
      "agent_id": 33,
      "delay": 0.514,
      "speech_duration": 0.548,
      "transcribe_duration": 0.514,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1535,
      "agent_id": 33,
      "delay": 1.944,
      "speech_duration": 1.956,
      "transcribe_duration": 1.944,
      "wpm": 130,
      "message": "IQ ของเรานั่นเอง"
    },
    {
      "message_id": 1536,
      "agent_id": 33,
      "delay": 2.859,
      "speech_duration": 2.852,
      "transcribe_duration": 2.859,
      "wpm": 110,
      "message": "อันนี้สรุปคร่าวๆนะคะ"
    },
    {
      "message_id": 1537,
      "agent_id": 33,
      "delay": 0.286,
      "speech_duration": 0.292,
      "transcribe_duration": 0.286,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1538,
      "agent_id": 33,
      "delay": 2.326,
      "speech_duration": 2.34,
      "transcribe_duration": 2.326,
      "wpm": 115,
      "message": "เดี๋ยวอาจารย์จะไป"
    },
    {
      "message_id": 1539,
      "agent_id": 33,
      "delay": 0.264,
      "speech_duration": 0.228,
      "transcribe_duration": 0.264,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1540,
      "agent_id": 33,
      "delay": 0.235,
      "speech_duration": 0.228,
      "transcribe_duration": 0.235,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1541,
      "agent_id": 33,
      "delay": 0.385,
      "speech_duration": 0.42,
      "transcribe_duration": 0.385,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1542,
      "agent_id": 33,
      "delay": 0.426,
      "speech_duration": 0.484,
      "transcribe_duration": 0.426,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1543,
      "agent_id": 33,
      "delay": 2.967,
      "speech_duration": 2.98,
      "transcribe_duration": 2.967,
      "wpm": 166,
      "message": "แจ้งถึงอาสาหัวข้อที่เราจะสอบนะคะ"
    },
    {
      "message_id": 1544,
      "agent_id": 33,
      "delay": 1.87,
      "speech_duration": 1.892,
      "transcribe_duration": 1.87,
      "wpm": 159,
      "message": "ว่าเราจะสอบถึงบทไหน"
    },
    {
      "message_id": 1545,
      "agent_id": 33,
      "delay": 0.207,
      "speech_duration": 0.228,
      "transcribe_duration": 0.207,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1546,
      "agent_id": 33,
      "delay": 0.295,
      "speech_duration": 0.356,
      "transcribe_duration": 0.295,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1547,
      "agent_id": 33,
      "delay": 0.252,
      "speech_duration": 0.292,
      "transcribe_duration": 0.252,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1548,
      "agent_id": 33,
      "delay": 4.234,
      "speech_duration": 4.196,
      "transcribe_duration": 4.234,
      "wpm": 175,
      "message": "รอกไดว่าข้อเขียนหรือว่ารายละเอียดอะไรบ้างนั่นเอง"
    },
    {
      "message_id": 1549,
      "agent_id": 33,
      "delay": 0.235,
      "speech_duration": 0.292,
      "transcribe_duration": 0.235,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1550,
      "agent_id": 33,
      "delay": 2.048,
      "speech_duration": 2.084,
      "transcribe_duration": 2.048,
      "wpm": 137,
      "message": "คิดว่าน่าจะเป็นของ"
    },
    {
      "message_id": 1551,
      "agent_id": 33,
      "delay": 3.56,
      "speech_duration": 3.492,
      "transcribe_duration": 3.56,
      "wpm": 99,
      "message": "สัปดาห์หน้าอากาศตอนนี้"
    },
    {
      "message_id": 1552,
      "agent_id": 33,
      "delay": 2.274,
      "speech_duration": 2.276,
      "transcribe_duration": 2.274,
      "wpm": 158,
      "message": "กลัวว่าจะเป็นข้างเยอะไป"
    },
    {
      "message_id": 1553,
      "agent_id": 33,
      "delay": 0.3,
      "speech_duration": 0.356,
      "transcribe_duration": 0.3,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1554,
      "agent_id": 33,
      "delay": 1.118,
      "speech_duration": 1.124,
      "transcribe_duration": 1.118,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1555,
      "agent_id": 33,
      "delay": 1.477,
      "speech_duration": 1.508,
      "transcribe_duration": 1.477,
      "wpm": 80,
      "message": "รองเท้า"
    },
    {
      "message_id": 1556,
      "agent_id": 33,
      "delay": 0.294,
      "speech_duration": 0.292,
      "transcribe_duration": 0.294,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1557,
      "agent_id": 33,
      "delay": 2.922,
      "speech_duration": 2.916,
      "transcribe_duration": 2.922,
      "wpm": 93,
      "message": "ช่วงบ่ายก็จะทบทวน"
    },
    {
      "message_id": 1558,
      "agent_id": 33,
      "delay": 2.201,
      "speech_duration": 2.148,
      "transcribe_duration": 2.201,
      "wpm": 105,
      "message": "จองรายวิชา kru"
    },
    {
      "message_id": 1559,
      "agent_id": 33,
      "delay": 3.978,
      "speech_duration": 3.94,
      "transcribe_duration": 3.978,
      "wpm": 164,
      "message": "ไม่มีเวลานะเพราะเป็นช่วงเวลาที่หยุดหลายวัน"
    },
    {
      "message_id": 1560,
      "agent_id": 33,
      "delay": 2.114,
      "speech_duration": 2.148,
      "transcribe_duration": 2.114,
      "wpm": 189,
      "message": "คิดว่าน่าจะเป็นสัปดาห์หน้า"
    },
    {
      "message_id": 1561,
      "agent_id": 33,
      "delay": 2.257,
      "speech_duration": 2.276,
      "transcribe_duration": 2.257,
      "wpm": 158,
      "message": "อาจารย์จะแจ้งรายละเอียด"
    },
    {
      "message_id": 1562,
      "agent_id": 33,
      "delay": 2.176,
      "speech_duration": 2.212,
      "transcribe_duration": 2.176,
      "wpm": 95,
      "message": "หลักๆจะเป็นมี"
    },
    {
      "message_id": 1563,
      "agent_id": 33,
      "delay": 0.214,
      "speech_duration": 0.228,
      "transcribe_duration": 0.214,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1564,
      "agent_id": 33,
      "delay": 0.29,
      "speech_duration": 0.228,
      "transcribe_duration": 0.29,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1565,
      "agent_id": 33,
      "delay": 0.319,
      "speech_duration": 0.356,
      "transcribe_duration": 0.319,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1566,
      "agent_id": 33,
      "delay": 0.435,
      "speech_duration": 0.484,
      "transcribe_duration": 0.435,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1567,
      "agent_id": 33,
      "delay": 1.758,
      "speech_duration": 1.7,
      "transcribe_duration": 1.758,
      "wpm": 150,
      "message": "รูปแบบของโฆษณานะ"
    },
    {
      "message_id": 1568,
      "agent_id": 33,
      "delay": 0.497,
      "speech_duration": 0.548,
      "transcribe_duration": 0.497,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1569,
      "agent_id": 33,
      "delay": 2.129,
      "speech_duration": 2.148,
      "transcribe_duration": 2.129,
      "wpm": 161,
      "message": "วัดที่จะได้มีความสะดวก"
    },
    {
      "message_id": 1570,
      "agent_id": 33,
      "delay": 1.913,
      "speech_duration": 1.956,
      "transcribe_duration": 1.913,
      "wpm": 153,
      "message": "ของนักเรียนด้วยนะคะ"
    },
    {
      "message_id": 1571,
      "agent_id": 33,
      "delay": 0.251,
      "speech_duration": 0.228,
      "transcribe_duration": 0.251,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1572,
      "agent_id": 33,
      "delay": 0.376,
      "speech_duration": 0.42,
      "transcribe_duration": 0.376,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1573,
      "agent_id": 33,
      "delay": 2,
      "speech_duration": 2.02,
      "transcribe_duration": 2,
      "wpm": 141,
      "message": "แล้วก็อย่าลืมทวงนะ"
    },
    {
      "message_id": 1574,
      "agent_id": 33,
      "delay": 3.272,
      "speech_duration": 3.172,
      "transcribe_duration": 3.272,
      "wpm": 85,
      "message": "ใครจะคบตัวไหนบ้าง"
    },
    {
      "message_id": 1575,
      "agent_id": 33,
      "delay": 0.274,
      "speech_duration": 0.228,
      "transcribe_duration": 0.274,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1576,
      "agent_id": 33,
      "delay": 3.333,
      "speech_duration": 3.364,
      "transcribe_duration": 3.333,
      "wpm": 187,
      "message": "ก็สามารถที่จะส่งตัวการบ้านย้อนหลังได้นะคะ"
    },
    {
      "message_id": 1577,
      "agent_id": 33,
      "delay": 0.249,
      "speech_duration": 0.228,
      "transcribe_duration": 0.249,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1578,
      "agent_id": 33,
      "delay": 0.289,
      "speech_duration": 0.228,
      "transcribe_duration": 0.289,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1579,
      "agent_id": 33,
      "delay": 0.26,
      "speech_duration": 0.292,
      "transcribe_duration": 0.26,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1580,
      "agent_id": 33,
      "delay": 0.278,
      "speech_duration": 0.292,
      "transcribe_duration": 0.278,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1581,
      "agent_id": 33,
      "delay": 0.26,
      "speech_duration": 0.228,
      "transcribe_duration": 0.26,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1582,
      "agent_id": 33,
      "delay": 3.03,
      "speech_duration": 3.044,
      "transcribe_duration": 3.03,
      "wpm": 163,
      "message": "อดทนเอานะคะเดี๋ยวอาจารย์กำหนดไว้"
    },
    {
      "message_id": 1583,
      "agent_id": 33,
      "delay": 0.287,
      "speech_duration": 0.292,
      "transcribe_duration": 0.287,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1584,
      "agent_id": 33,
      "delay": 2.137,
      "speech_duration": 2.148,
      "transcribe_duration": 2.137,
      "wpm": 154,
      "message": "หลักๆก็อยากให้ส่งนะคะ"
    },
    {
      "message_id": 1585,
      "agent_id": 33,
      "delay": 1.271,
      "speech_duration": 1.316,
      "transcribe_duration": 1.271,
      "wpm": 137,
      "message": "ภายในวันนี้"
    },
    {
      "message_id": 1586,
      "agent_id": 33,
      "delay": 2.317,
      "speech_duration": 2.34,
      "transcribe_duration": 2.317,
      "wpm": 115,
      "message": "เพื่อจะได้ไม่เกิด"
    },
    {
      "message_id": 1587,
      "agent_id": 33,
      "delay": 0.255,
      "speech_duration": 0.292,
      "transcribe_duration": 0.255,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1588,
      "agent_id": 33,
      "delay": 1.34,
      "speech_duration": 1.38,
      "transcribe_duration": 1.34,
      "wpm": 152,
      "message": "อาการหลงลืมนะ"
    },
    {
      "message_id": 1589,
      "agent_id": 33,
      "delay": 2.516,
      "speech_duration": 2.532,
      "transcribe_duration": 2.516,
      "wpm": 59,
      "message": "ทำการบ้าน"
    },
    {
      "message_id": 1590,
      "agent_id": 33,
      "delay": 1.984,
      "speech_duration": 1.956,
      "transcribe_duration": 1.984,
      "wpm": 115,
      "message": "ชวนจะได้ไปด้วย"
    },
    {
      "message_id": 1591,
      "agent_id": 33,
      "delay": 0.288,
      "speech_duration": 0.292,
      "transcribe_duration": 0.288,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1592,
      "agent_id": 33,
      "delay": 0.274,
      "speech_duration": 0.292,
      "transcribe_duration": 0.274,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1593,
      "agent_id": 33,
      "delay": 2.761,
      "speech_duration": 2.788,
      "transcribe_duration": 2.761,
      "wpm": 167,
      "message": "อันไหนที่ได้ไม่ได้เข้าใจตรงไหน"
    },
    {
      "message_id": 1594,
      "agent_id": 33,
      "delay": 1.02,
      "speech_duration": 1.06,
      "transcribe_duration": 1.02,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1595,
      "agent_id": 33,
      "delay": 1.272,
      "speech_duration": 1.316,
      "transcribe_duration": 1.272,
      "wpm": 125,
      "message": "จะได้มาถาม"
    },
    {
      "message_id": 1596,
      "agent_id": 33,
      "delay": 0.262,
      "speech_duration": 0.292,
      "transcribe_duration": 0.262,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1597,
      "agent_id": 33,
      "delay": 2.147,
      "speech_duration": 2.148,
      "transcribe_duration": 2.147,
      "wpm": 168,
      "message": "จะได้ไม่สับสนพูดง่ายๆนะ"
    },
    {
      "message_id": 1598,
      "agent_id": 33,
      "delay": 5.226,
      "speech_duration": 5.156,
      "transcribe_duration": 5.226,
      "wpm": 137,
      "message": "ไม่มีคนไปเรื่อยๆก็คือจบลงแล้วก็จะคบกันตอนที่ 1"
    },
    {
      "message_id": 1599,
      "agent_id": 33,
      "delay": 1.883,
      "speech_duration": 1.892,
      "transcribe_duration": 1.883,
      "wpm": 135,
      "message": "อาจารย์บอกมีแล้ว"
    },
    {
      "message_id": 1600,
      "agent_id": 33,
      "delay": 2.767,
      "speech_duration": 2.788,
      "transcribe_duration": 2.767,
      "wpm": 161,
      "message": "ตัวมาตรฐานอะไรบ้างนั่นเองนะคะ"
    },
    {
      "message_id": 1601,
      "agent_id": 33,
      "delay": 0.233,
      "speech_duration": 0.292,
      "transcribe_duration": 0.233,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1602,
      "agent_id": 33,
      "delay": 0.279,
      "speech_duration": 0.228,
      "transcribe_duration": 0.279,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1603,
      "agent_id": 33,
      "delay": 0.237,
      "speech_duration": 0.292,
      "transcribe_duration": 0.237,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1604,
      "agent_id": 33,
      "delay": 0.384,
      "speech_duration": 0.42,
      "transcribe_duration": 0.384,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1605,
      "agent_id": 33,
      "delay": 2.657,
      "speech_duration": 2.66,
      "transcribe_duration": 2.657,
      "wpm": 192,
      "message": "ใครมีคำถามตรงไหนเพิ่มเติมอีกไหมคะ"
    },
    {
      "message_id": 1606,
      "agent_id": 33,
      "delay": 0.267,
      "speech_duration": 0.228,
      "transcribe_duration": 0.267,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1607,
      "agent_id": 33,
      "delay": 0.214,
      "speech_duration": 0.228,
      "transcribe_duration": 0.214,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1608,
      "agent_id": 33,
      "delay": 1.398,
      "speech_duration": 1.444,
      "transcribe_duration": 1.398,
      "wpm": 114,
      "message": "มีไหมมีไหม"
    },
    {
      "message_id": 1609,
      "agent_id": 33,
      "delay": 0.306,
      "speech_duration": 0.292,
      "transcribe_duration": 0.306,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1610,
      "agent_id": 33,
      "delay": 0.473,
      "speech_duration": 0.228,
      "transcribe_duration": 0.473,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1611,
      "agent_id": 33,
      "delay": 0.2,
      "speech_duration": 0.228,
      "transcribe_duration": 0.2,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1612,
      "agent_id": 33,
      "delay": 0.283,
      "speech_duration": 0.228,
      "transcribe_duration": 0.283,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1613,
      "agent_id": 33,
      "delay": 0.254,
      "speech_duration": 0.228,
      "transcribe_duration": 0.254,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1614,
      "agent_id": 33,
      "delay": 0.24,
      "speech_duration": 0.228,
      "transcribe_duration": 0.24,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1615,
      "agent_id": 33,
      "delay": 0.414,
      "speech_duration": 0.228,
      "transcribe_duration": 0.414,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1616,
      "agent_id": 33,
      "delay": 0.267,
      "speech_duration": 0.228,
      "transcribe_duration": 0.267,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1617,
      "agent_id": 33,
      "delay": 0.243,
      "speech_duration": 0.228,
      "transcribe_duration": 0.243,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1618,
      "agent_id": 33,
      "delay": 0.449,
      "speech_duration": 0.292,
      "transcribe_duration": 0.449,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1619,
      "agent_id": 33,
      "delay": 0.291,
      "speech_duration": 0.292,
      "transcribe_duration": 0.291,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1620,
      "agent_id": 33,
      "delay": 0.252,
      "speech_duration": 0.292,
      "transcribe_duration": 0.252,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1621,
      "agent_id": 33,
      "delay": 0.234,
      "speech_duration": 0.292,
      "transcribe_duration": 0.234,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1622,
      "agent_id": 33,
      "delay": 0.222,
      "speech_duration": 0.228,
      "transcribe_duration": 0.222,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1623,
      "agent_id": 33,
      "delay": 0.363,
      "speech_duration": 0.42,
      "transcribe_duration": 0.363,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1624,
      "agent_id": 33,
      "delay": 0.256,
      "speech_duration": 0.292,
      "transcribe_duration": 0.256,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1625,
      "agent_id": 33,
      "delay": 2.24,
      "speech_duration": 2.276,
      "transcribe_duration": 2.24,
      "wpm": 40,
      "message": "ข้อ 5"
    },
    {
      "message_id": 1626,
      "agent_id": 33,
      "delay": 0.378,
      "speech_duration": 0.42,
      "transcribe_duration": 0.378,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1627,
      "agent_id": 33,
      "delay": 1.971,
      "speech_duration": 1.956,
      "transcribe_duration": 1.971,
      "wpm": 169,
      "message": "ขอดูกล้องหน้าก่อนนะคะ"
    },
    {
      "message_id": 1628,
      "agent_id": 33,
      "delay": 0.24,
      "speech_duration": 0.228,
      "transcribe_duration": 0.24,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1629,
      "agent_id": 33,
      "delay": 0.31,
      "speech_duration": 0.292,
      "transcribe_duration": 0.31,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1630,
      "agent_id": 33,
      "delay": 0.265,
      "speech_duration": 0.292,
      "transcribe_duration": 0.265,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1631,
      "agent_id": 33,
      "delay": 0.233,
      "speech_duration": 0.228,
      "transcribe_duration": 0.233,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1632,
      "agent_id": 33,
      "delay": 0.697,
      "speech_duration": 0.74,
      "transcribe_duration": 0.697,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1633,
      "agent_id": 33,
      "delay": 0.27,
      "speech_duration": 0.228,
      "transcribe_duration": 0.27,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1634,
      "agent_id": 33,
      "delay": 0.268,
      "speech_duration": 0.292,
      "transcribe_duration": 0.268,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1635,
      "agent_id": 33,
      "delay": 4.45,
      "speech_duration": 4.324,
      "transcribe_duration": 4.45,
      "wpm": 173,
      "message": "65 นะคะของตัวของเราก็คือคนสร้างของตัวมาตรฐานไอติม"
    },
    {
      "message_id": 1636,
      "agent_id": 33,
      "delay": 0.235,
      "speech_duration": 0.292,
      "transcribe_duration": 0.235,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1637,
      "agent_id": 33,
      "delay": 3.469,
      "speech_duration": 3.492,
      "transcribe_duration": 3.469,
      "wpm": 155,
      "message": "อุปกรณ์ใดมาใช้ในขั้นตอนแรกเพราะอะไร"
    },
    {
      "message_id": 1638,
      "agent_id": 33,
      "delay": 0.323,
      "speech_duration": 0.356,
      "transcribe_duration": 0.323,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1639,
      "agent_id": 33,
      "delay": 0.399,
      "speech_duration": 0.42,
      "transcribe_duration": 0.399,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1640,
      "agent_id": 33,
      "delay": 3.352,
      "speech_duration": 3.3,
      "transcribe_duration": 3.352,
      "wpm": 168,
      "message": "มีโครงสร้างที่เราพูดไปถึงเรียบร้อยนะ"
    },
    {
      "message_id": 1641,
      "agent_id": 33,
      "delay": 0.28,
      "speech_duration": 0.228,
      "transcribe_duration": 0.28,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1642,
      "agent_id": 33,
      "delay": 0.266,
      "speech_duration": 0.228,
      "transcribe_duration": 0.266,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1643,
      "agent_id": 33,
      "delay": 0.406,
      "speech_duration": 0.42,
      "transcribe_duration": 0.406,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1644,
      "agent_id": 33,
      "delay": 2.634,
      "speech_duration": 2.66,
      "transcribe_duration": 2.634,
      "wpm": 107,
      "message": "ใช่แล้วก็มันถามว่า"
    },
    {
      "message_id": 1645,
      "agent_id": 33,
      "delay": 0.704,
      "speech_duration": 0.74,
      "transcribe_duration": 0.704,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1646,
      "agent_id": 33,
      "delay": 3.97,
      "speech_duration": 4.004,
      "transcribe_duration": 3.97,
      "wpm": 172,
      "message": "เราจะนำองค์ประกอบใดมาใช้ในขั้นตอนแรกเพราะอะไร"
    },
    {
      "message_id": 1647,
      "agent_id": 33,
      "delay": 0.71,
      "speech_duration": 0.74,
      "transcribe_duration": 0.71,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1648,
      "agent_id": 33,
      "delay": 0.43,
      "speech_duration": 0.484,
      "transcribe_duration": 0.43,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1649,
      "agent_id": 33,
      "delay": 0.829,
      "speech_duration": 0.868,
      "transcribe_duration": 0.829,
      "wpm": 86,
      "message": "นะคะ"
    },
    {
      "message_id": 1650,
      "agent_id": 33,
      "delay": 0.269,
      "speech_duration": 0.292,
      "transcribe_duration": 0.269,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1651,
      "agent_id": 33,
      "delay": 0.317,
      "speech_duration": 0.292,
      "transcribe_duration": 0.317,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1652,
      "agent_id": 33,
      "delay": 0.226,
      "speech_duration": 0.228,
      "transcribe_duration": 0.226,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1653,
      "agent_id": 33,
      "delay": 2.233,
      "speech_duration": 2.276,
      "transcribe_duration": 2.233,
      "wpm": 125,
      "message": "อันนี้ก็จะเริ่มจาก"
    },
    {
      "message_id": 1654,
      "agent_id": 33,
      "delay": 0.244,
      "speech_duration": 0.292,
      "transcribe_duration": 0.244,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1655,
      "agent_id": 33,
      "delay": 0.39,
      "speech_duration": 0.42,
      "transcribe_duration": 0.39,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1656,
      "agent_id": 33,
      "delay": 1.854,
      "speech_duration": 1.892,
      "transcribe_duration": 1.854,
      "wpm": 87,
      "message": "service IG"
    },
    {
      "message_id": 1657,
      "agent_id": 33,
      "delay": 3.682,
      "speech_duration": 3.62,
      "transcribe_duration": 3.682,
      "wpm": 166,
      "message": "ถูกไหมคะก็เป็นกลยุทธ์ในการบริการนั่นเอง"
    },
    {
      "message_id": 1658,
      "agent_id": 33,
      "delay": 0.948,
      "speech_duration": 0.996,
      "transcribe_duration": 0.948,
      "wpm": 136,
      "message": "ถูกไหมคะ"
    },
    {
      "message_id": 1659,
      "agent_id": 33,
      "delay": 0.294,
      "speech_duration": 0.356,
      "transcribe_duration": 0.294,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1660,
      "agent_id": 33,
      "delay": 0.263,
      "speech_duration": 0.228,
      "transcribe_duration": 0.263,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1661,
      "agent_id": 33,
      "delay": 1.476,
      "speech_duration": 1.508,
      "transcribe_duration": 1.476,
      "wpm": 99,
      "message": "เหมือนเรา"
    },
    {
      "message_id": 1662,
      "agent_id": 33,
      "delay": 0.244,
      "speech_duration": 0.292,
      "transcribe_duration": 0.244,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1663,
      "agent_id": 33,
      "delay": 1.091,
      "speech_duration": 1.124,
      "transcribe_duration": 1.091,
      "wpm": 120,
      "message": "จะดูระบบ"
    },
    {
      "message_id": 1664,
      "agent_id": 33,
      "delay": 2.304,
      "speech_duration": 2.34,
      "transcribe_duration": 2.304,
      "wpm": 154,
      "message": "เทคโนโลยีสารสนเทศของเรา"
    },
    {
      "message_id": 1665,
      "agent_id": 33,
      "delay": 4.449,
      "speech_duration": 4.388,
      "transcribe_duration": 4.449,
      "wpm": 113,
      "message": "เราก็ดูว่าเขาจะมีคนยึดทางไหนบ้าง"
    },
    {
      "message_id": 1666,
      "agent_id": 33,
      "delay": 4.247,
      "speech_duration": 4.26,
      "transcribe_duration": 4.247,
      "wpm": 197,
      "message": "อันนี้ก็จะเป็นการมองภาพรวมทั้งหมดของการให้บริการนั่นเอง"
    },
    {
      "message_id": 1667,
      "agent_id": 33,
      "delay": 0.316,
      "speech_duration": 0.356,
      "transcribe_duration": 0.316,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1668,
      "agent_id": 33,
      "delay": 0.266,
      "speech_duration": 0.228,
      "transcribe_duration": 0.266,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1669,
      "agent_id": 33,
      "delay": 4.08,
      "speech_duration": 4.068,
      "transcribe_duration": 4.08,
      "wpm": 155,
      "message": "การให้บริการแบบไหนมีนโยบายการปฏิบัติแบบใด"
    },
    {
      "message_id": 1670,
      "agent_id": 33,
      "delay": 6.273,
      "speech_duration": 6.18,
      "transcribe_duration": 6.273,
      "wpm": 177,
      "message": "ว่ามีกระบวนการกลั่นน้ำมันก็จะเป็นข้อที่มาสนับสนุนหรือว่าสรุปเยอะๆนั่นเอง"
    },
    {
      "message_id": 1671,
      "agent_id": 33,
      "delay": 0.244,
      "speech_duration": 0.228,
      "transcribe_duration": 0.244,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1672,
      "agent_id": 33,
      "delay": 0.275,
      "speech_duration": 0.292,
      "transcribe_duration": 0.275,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1673,
      "agent_id": 33,
      "delay": 0.902,
      "speech_duration": 0.932,
      "transcribe_duration": 0.902,
      "wpm": 113,
      "message": "โอเคนะ"
    },
    {
      "message_id": 1674,
      "agent_id": 33,
      "delay": 0.432,
      "speech_duration": 0.228,
      "transcribe_duration": 0.432,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1675,
      "agent_id": 33,
      "delay": 2.43,
      "speech_duration": 2.468,
      "transcribe_duration": 2.43,
      "wpm": 201,
      "message": "นึกว่าจะมีการดีไซน์ออกแบบกิจกรรม"
    },
    {
      "message_id": 1676,
      "agent_id": 33,
      "delay": 0.377,
      "speech_duration": 0.42,
      "transcribe_duration": 0.377,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1677,
      "agent_id": 33,
      "delay": 1.738,
      "speech_duration": 1.764,
      "transcribe_duration": 1.738,
      "wpm": 153,
      "message": "ให้ผู้รับบริการดี"
    },
    {
      "message_id": 1678,
      "agent_id": 33,
      "delay": 0.28,
      "speech_duration": 0.292,
      "transcribe_duration": 0.28,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1679,
      "agent_id": 33,
      "delay": 2.095,
      "speech_duration": 2.02,
      "transcribe_duration": 2.095,
      "wpm": 156,
      "message": "ตาเหมือนข้อตกลงต่างๆ"
    },
    {
      "message_id": 1680,
      "agent_id": 33,
      "delay": 0.225,
      "speech_duration": 0.292,
      "transcribe_duration": 0.225,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1681,
      "agent_id": 33,
      "delay": 1.957,
      "speech_duration": 1.956,
      "transcribe_duration": 1.957,
      "wpm": 161,
      "message": "ถามว่าจะมีแบบไหนบ้าง"
    },
    {
      "message_id": 1682,
      "agent_id": 33,
      "delay": 2.291,
      "speech_duration": 2.34,
      "transcribe_duration": 2.291,
      "wpm": 147,
      "message": "มีพันธะสัญญาอะไรแบบนี้"
    },
    {
      "message_id": 1683,
      "agent_id": 33,
      "delay": 1.528,
      "speech_duration": 1.572,
      "transcribe_duration": 1.528,
      "wpm": 191,
      "message": "แล้วก็ความต่อเนื่อง"
    },
    {
      "message_id": 1684,
      "agent_id": 33,
      "delay": 1.414,
      "speech_duration": 1.444,
      "transcribe_duration": 1.414,
      "wpm": 135,
      "message": "การให้บริการ"
    },
    {
      "message_id": 1685,
      "agent_id": 33,
      "delay": 0.27,
      "speech_duration": 0.228,
      "transcribe_duration": 0.27,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1686,
      "agent_id": 33,
      "delay": 0.318,
      "speech_duration": 0.356,
      "transcribe_duration": 0.318,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1687,
      "agent_id": 33,
      "delay": 0.447,
      "speech_duration": 0.484,
      "transcribe_duration": 0.447,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1688,
      "agent_id": 33,
      "delay": 1.532,
      "speech_duration": 1.572,
      "transcribe_duration": 1.532,
      "wpm": 153,
      "message": "แล้วก็จบนั่นเอง"
    },
    {
      "message_id": 1689,
      "agent_id": 33,
      "delay": 1.883,
      "speech_duration": 1.892,
      "transcribe_duration": 1.883,
      "wpm": 190,
      "message": "มันจะเป็นหนักๆประมาณนี้"
    },
    {
      "message_id": 1690,
      "agent_id": 33,
      "delay": 0.355,
      "speech_duration": 0.356,
      "transcribe_duration": 0.355,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1691,
      "agent_id": 33,
      "delay": 0.276,
      "speech_duration": 0.228,
      "transcribe_duration": 0.276,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1692,
      "agent_id": 33,
      "delay": 2.516,
      "speech_duration": 2.532,
      "transcribe_duration": 2.516,
      "wpm": 118,
      "message": "ตัวสไตล์จี้ก็เหมือน"
    },
    {
      "message_id": 1693,
      "agent_id": 33,
      "delay": 0.251,
      "speech_duration": 0.228,
      "transcribe_duration": 0.251,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1694,
      "agent_id": 33,
      "delay": 0.275,
      "speech_duration": 0.292,
      "transcribe_duration": 0.275,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1695,
      "agent_id": 33,
      "delay": 5.816,
      "speech_duration": 5.796,
      "transcribe_duration": 5.816,
      "wpm": 166,
      "message": "สวยงามทุกองค์กรก็จะมีกลยุทธ์ของหน่วยงานโดยตรงนี้ก็จะเป็นกลยุทธ์"
    },
    {
      "message_id": 1696,
      "agent_id": 33,
      "delay": 3.484,
      "speech_duration": 3.492,
      "transcribe_duration": 3.484,
      "wpm": 172,
      "message": "พูดกับการให้บริการเทคโนโลยีสารสนเทศนะคะ"
    },
    {
      "message_id": 1697,
      "agent_id": 33,
      "delay": 2.503,
      "speech_duration": 2.532,
      "transcribe_duration": 2.503,
      "wpm": 154,
      "message": "เราก็ไปอธิบายเพิ่มเติมว่า"
    },
    {
      "message_id": 1698,
      "agent_id": 33,
      "delay": 0.227,
      "speech_duration": 0.292,
      "transcribe_duration": 0.227,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1699,
      "agent_id": 33,
      "delay": 1.737,
      "speech_duration": 1.764,
      "transcribe_duration": 1.737,
      "wpm": 111,
      "message": "ในกรณีของเรา"
    },
    {
      "message_id": 1700,
      "agent_id": 33,
      "delay": 2.328,
      "speech_duration": 2.276,
      "transcribe_duration": 2.328,
      "wpm": 171,
      "message": "วิธีการคิดของเราเป็นโรคใด"
    },
    {
      "message_id": 1701,
      "agent_id": 33,
      "delay": 2.834,
      "speech_duration": 2.852,
      "transcribe_duration": 2.834,
      "wpm": 179,
      "message": "ที่เราจะเอามาใช้ในการแก้ปัญหานะคะ"
    },
    {
      "message_id": 1702,
      "agent_id": 33,
      "delay": 1.223,
      "speech_duration": 1.252,
      "transcribe_duration": 1.223,
      "wpm": 156,
      "message": "ยังงงอยู่ไหม"
    },
    {
      "message_id": 1703,
      "agent_id": 33,
      "delay": 0.259,
      "speech_duration": 0.292,
      "transcribe_duration": 0.259,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1704,
      "agent_id": 33,
      "delay": 0.299,
      "speech_duration": 0.228,
      "transcribe_duration": 0.299,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1705,
      "agent_id": 33,
      "delay": 0.216,
      "speech_duration": 0.228,
      "transcribe_duration": 0.216,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1706,
      "agent_id": 33,
      "delay": 0.229,
      "speech_duration": 0.292,
      "transcribe_duration": 0.229,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1707,
      "agent_id": 33,
      "delay": 0.293,
      "speech_duration": 0.292,
      "transcribe_duration": 0.293,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1708,
      "agent_id": 33,
      "delay": 0.52,
      "speech_duration": 0.548,
      "transcribe_duration": 0.52,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1709,
      "agent_id": 33,
      "delay": 0.513,
      "speech_duration": 0.548,
      "transcribe_duration": 0.513,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1710,
      "agent_id": 33,
      "delay": 0.316,
      "speech_duration": 0.356,
      "transcribe_duration": 0.316,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1711,
      "agent_id": 33,
      "delay": 0.43,
      "speech_duration": 0.484,
      "transcribe_duration": 0.43,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1712,
      "agent_id": 33,
      "delay": 0.246,
      "speech_duration": 0.292,
      "transcribe_duration": 0.246,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1713,
      "agent_id": 33,
      "delay": 0.227,
      "speech_duration": 0.228,
      "transcribe_duration": 0.227,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1714,
      "agent_id": 33,
      "delay": 0.403,
      "speech_duration": 0.42,
      "transcribe_duration": 0.403,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1715,
      "agent_id": 33,
      "delay": 0.446,
      "speech_duration": 0.228,
      "transcribe_duration": 0.446,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1716,
      "agent_id": 33,
      "delay": 0.283,
      "speech_duration": 0.292,
      "transcribe_duration": 0.283,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1717,
      "agent_id": 33,
      "delay": 0.238,
      "speech_duration": 0.292,
      "transcribe_duration": 0.238,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1718,
      "agent_id": 33,
      "delay": 0.434,
      "speech_duration": 0.292,
      "transcribe_duration": 0.434,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1719,
      "agent_id": 33,
      "delay": 0.433,
      "speech_duration": 0.228,
      "transcribe_duration": 0.433,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1720,
      "agent_id": 33,
      "delay": 0.3,
      "speech_duration": 0.292,
      "transcribe_duration": 0.3,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1721,
      "agent_id": 33,
      "delay": 0.219,
      "speech_duration": 0.228,
      "transcribe_duration": 0.219,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1722,
      "agent_id": 33,
      "delay": 0.438,
      "speech_duration": 0.228,
      "transcribe_duration": 0.438,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1723,
      "agent_id": 33,
      "delay": 0.327,
      "speech_duration": 0.356,
      "transcribe_duration": 0.327,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1724,
      "agent_id": 33,
      "delay": 0.515,
      "speech_duration": 0.548,
      "transcribe_duration": 0.515,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1725,
      "agent_id": 33,
      "delay": 0.437,
      "speech_duration": 0.484,
      "transcribe_duration": 0.437,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1726,
      "agent_id": 33,
      "delay": 0.424,
      "speech_duration": 0.228,
      "transcribe_duration": 0.424,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1727,
      "agent_id": 33,
      "delay": 0.451,
      "speech_duration": 0.228,
      "transcribe_duration": 0.451,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1728,
      "agent_id": 33,
      "delay": 0.291,
      "speech_duration": 0.228,
      "transcribe_duration": 0.291,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1729,
      "agent_id": 33,
      "delay": 0.219,
      "speech_duration": 0.228,
      "transcribe_duration": 0.219,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1730,
      "agent_id": 33,
      "delay": 0.285,
      "speech_duration": 0.228,
      "transcribe_duration": 0.285,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1731,
      "agent_id": 33,
      "delay": 0.466,
      "speech_duration": 0.228,
      "transcribe_duration": 0.466,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1732,
      "agent_id": 33,
      "delay": 0.248,
      "speech_duration": 0.292,
      "transcribe_duration": 0.248,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1733,
      "agent_id": 33,
      "delay": 0.233,
      "speech_duration": 0.292,
      "transcribe_duration": 0.233,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1734,
      "agent_id": 33,
      "delay": 0.263,
      "speech_duration": 0.228,
      "transcribe_duration": 0.263,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1735,
      "agent_id": 33,
      "delay": 0.262,
      "speech_duration": 0.228,
      "transcribe_duration": 0.262,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1736,
      "agent_id": 33,
      "delay": 0.467,
      "speech_duration": 0.484,
      "transcribe_duration": 0.467,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1737,
      "agent_id": 33,
      "delay": 0.293,
      "speech_duration": 0.228,
      "transcribe_duration": 0.293,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1738,
      "agent_id": 33,
      "delay": 0.254,
      "speech_duration": 0.228,
      "transcribe_duration": 0.254,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1739,
      "agent_id": 33,
      "delay": 0.28,
      "speech_duration": 0.228,
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