{
  "average_delay": 8.857,
  "average_delay_with_out_empty_turn": 5.598,
  "average_onscreen_delay": 1.672,
  "average_typing_delay": 7.185,
  "average_typing_duration": 10.064,
  "average_wpm": 19,
  "average_wpm_with_out_empty_turn": 55,
  "agents": [
    {
      "agent_id": 13,
      "average_delay": 9.937,
      "average_delay_with_out_empty_turn": 5.367,
      "average_onscreen_delay": 1.882,
      "average_typing_delay": 8.056,
      "average_typing_duration": 11.607,
      "average_wpm": 22,
      "average_wpm_with_out_empty_turn": 52
    },
    {
      "agent_id": 14,
      "average_delay": 10.161,
      "average_delay_with_out_empty_turn": 5.744,
      "average_onscreen_delay": 2.207,
      "average_typing_delay": 7.954,
      "average_typing_duration": 11.157,
      "average_wpm": 29,
      "average_wpm_with_out_empty_turn": 69
    },
    {
      "agent_id": 36,
      "average_delay": 10.822,
      "average_delay_with_out_empty_turn": 6.893,
      "average_onscreen_delay": 2.046,
      "average_typing_delay": 8.776,
      "average_typing_duration": 11.326,
      "average_wpm": 19,
      "average_wpm_with_out_empty_turn": 59
    },
    {
      "agent_id": 43,
      "average_delay": 6.265,
      "average_delay_with_out_empty_turn": 4.727,
      "average_onscreen_delay": 1.003,
      "average_typing_delay": 5.261,
      "average_typing_duration": 7.725,
      "average_wpm": 11,
      "average_wpm_with_out_empty_turn": 43
    }
  ],
  "messages": [
    {
      "message_id": 0,
      "agent_id": 13,
      "delay": 10.048,
      "onscreen_delay": 0,
      "typing_delay": 10.048,
      "typing_duration": 10.048,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 1,
      "agent_id": 14,
      "delay": 7.893,
      "onscreen_delay": 0,
      "typing_delay": 7.893,
      "typing_duration": 7.893,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2,
      "agent_id": 43,
      "delay": 3.889,
      "onscreen_delay": 1.956,
      "typing_delay": 1.933,
      "typing_duration": 7.872,
      "wpm": 50,
      "message": "(อาจารย์เกวลี) โอเค เดี๋ยว "
    },
    {
      "message_id": 3,
      "agent_id": 13,
      "delay": 3.868,
      "onscreen_delay": 1.155,
      "typing_delay": 2.713,
      "typing_duration": 5.037,
      "wpm": 57,
      "message": "เริ่มเลยแล้วกันนะคะ "
    },
    {
      "message_id": 4,
      "agent_id": 14,
      "delay": 1.832,
      "onscreen_delay": 0,
      "typing_delay": 1.832,
      "typing_duration": 8.659,
      "wpm": 45,
      "message": "จะเป็นบทที่ 6 จะเกี่ยวข้อง"
    },
    {
      "message_id": 5,
      "agent_id": 43,
      "delay": 4.657,
      "onscreen_delay": 3.483,
      "typing_delay": 1.174,
      "typing_duration": 8.485,
      "wpm": 34,
      "message": "กับระบบตะกร้าสินค้า"
    },
    {
      "message_id": 6,
      "agent_id": 13,
      "delay": 4.483,
      "onscreen_delay": 4.237,
      "typing_delay": 0.246,
      "typing_duration": 5.135,
      "wpm": 58,
      "message": "ในร้านค้าออนไลน์นะคะ "
    },
    {
      "message_id": 7,
      "agent_id": 14,
      "delay": 1.133,
      "onscreen_delay": 0.665,
      "typing_delay": 0.468,
      "typing_duration": 6.615,
      "wpm": 91,
      "message": "แล้วก็การรักษาความปลอดภัยในระหว่างที่เรา"
    },
    {
      "message_id": 8,
      "agent_id": 43,
      "delay": 2.613,
      "onscreen_delay": 1.606,
      "typing_delay": 1.007,
      "typing_duration": 10.959,
      "wpm": 41,
      "message": "ดำเนินการซื้อ ขายสินค้าออนไลน์"
    },
    {
      "message_id": 9,
      "agent_id": 13,
      "delay": 7.07,
      "onscreen_delay": 0,
      "typing_delay": 7.07,
      "typing_duration": 7.07,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 10,
      "agent_id": 14,
      "delay": 3.066,
      "onscreen_delay": 1.422,
      "typing_delay": 1.644,
      "typing_duration": 5.329,
      "wpm": 48,
      "message": "ก่อนที่เราจะทำการ"
    },
    {
      "message_id": 11,
      "agent_id": 43,
      "delay": 2.233,
      "onscreen_delay": 0,
      "typing_delay": 2.233,
      "typing_duration": 11.001,
      "wpm": 31,
      "message": "ค้าขายบนโลกออนไลน์นี้นะ"
    },
    {
      "message_id": 12,
      "agent_id": 13,
      "delay": 6.999,
      "onscreen_delay": 6.63,
      "typing_delay": 0.369,
      "typing_duration": 5.45,
      "wpm": 52,
      "message": "นะคะ ถ้าเป็นระบบที่"
    },
    {
      "message_id": 13,
      "agent_id": 14,
      "delay": 2.997,
      "onscreen_delay": 2.804,
      "typing_delay": 0.193,
      "typing_duration": 6.238,
      "wpm": 84,
      "message": "เราพัฒนาเอง หรือเป็นระบบที่เราอาจจะ"
    },
    {
      "message_id": 14,
      "agent_id": 43,
      "delay": 2.236,
      "onscreen_delay": 1.26,
      "typing_delay": 0.976,
      "typing_duration": 11,
      "wpm": 23,
      "message": "ให้ หรือติดตั้งมา"
    },
    {
      "message_id": 15,
      "agent_id": 13,
      "delay": 6.999,
      "onscreen_delay": 6.021,
      "typing_delay": 0.978,
      "typing_duration": 10.898,
      "wpm": 58,
      "message": "มันจะต้องมีการติดตั้ง ซึ่งขั้นตอนแรก ก็คือ"
    },
    {
      "message_id": 16,
      "agent_id": 14,
      "delay": 6.895,
      "onscreen_delay": 6.708,
      "typing_delay": 0.187,
      "typing_duration": 8.638,
      "wpm": 94,
      "message": "เราจะต้องมีเว็บของเราก่อนนะคะ ทำทุกอย่างเสร็จเรียบร้อย"
    },
    {
      "message_id": 17,
      "agent_id": 43,
      "delay": 4.638,
      "onscreen_delay": 3.536,
      "typing_delay": 1.102,
      "typing_duration": 8.189,
      "wpm": 46,
      "message": "แล้ว ในเว็บของเราจะต้องมี"
    },
    {
      "message_id": 18,
      "agent_id": 13,
      "delay": 4.188,
      "onscreen_delay": 3.891,
      "typing_delay": 0.297,
      "typing_duration": 7.435,
      "wpm": 46,
      "message": "ตะกร้าสินค้า หรือรถเข็น"
    },
    {
      "message_id": 19,
      "agent_id": 14,
      "delay": 3.435,
      "onscreen_delay": 3.144,
      "typing_delay": 0.291,
      "typing_duration": 9.058,
      "wpm": 98,
      "message": "นะคะ มันก็จะเหมือนรถเข็นที่เราเห็นตามห้างนี่แหละนะคะ จะเป็น"
    },
    {
      "message_id": 20,
      "agent_id": 43,
      "delay": 5.057,
      "onscreen_delay": 4.627,
      "typing_delay": 0.43,
      "typing_duration": 7.275,
      "wpm": 29,
      "message": "แบบนั้น แล้วก็"
    },
    {
      "message_id": 21,
      "agent_id": 13,
      "delay": 3.273,
      "onscreen_delay": 2.152,
      "typing_delay": 1.121,
      "typing_duration": 7.634,
      "wpm": 79,
      "message": "ในตัวรถเข็นหรือตะกร้าสินค้านี่ มันจะต้แอ"
    },
    {
      "message_id": 22,
      "agent_id": 14,
      "delay": 3.633,
      "onscreen_delay": 3.42,
      "typing_delay": 0.213,
      "typing_duration": 6.1,
      "wpm": 84,
      "message": "การกำหนดค่าต่าง ๆ นะคะ ตั้งแต่รหัส"
    },
    {
      "message_id": 23,
      "agent_id": 43,
      "delay": 2.099,
      "onscreen_delay": 1.019,
      "typing_delay": 1.08,
      "typing_duration": 9.319,
      "wpm": 26,
      "message": "สินค้า คุณสมบัติ"
    },
    {
      "message_id": 24,
      "agent_id": 13,
      "delay": 5.318,
      "onscreen_delay": 4.948,
      "typing_delay": 0.37,
      "typing_duration": 5.753,
      "wpm": 42,
      "message": "ต่าง ๆ ขนาด ราคา "
    },
    {
      "message_id": 25,
      "agent_id": 14,
      "delay": 1.751,
      "onscreen_delay": 1.525,
      "typing_delay": 0.226,
      "typing_duration": 9.639,
      "wpm": 76,
      "message": "ค่าขนส่ง ค่าดำเนินการในการจัดการต่าง ๆ มีอะไรบ้าง"
    },
    {
      "message_id": 26,
      "agent_id": 43,
      "delay": 5.637,
      "onscreen_delay": 4.962,
      "typing_delay": 0.675,
      "typing_duration": 9.218,
      "wpm": 55,
      "message": "นะคะ ถ้าเราใช้ในระบบซื้อขายออนไลน์ "
    },
    {
      "message_id": 27,
      "agent_id": 13,
      "delay": 5.217,
      "onscreen_delay": 2.649,
      "typing_delay": 2.568,
      "typing_duration": 11.001,
      "wpm": 45,
      "message": "อย่างเช่นพวก LAZADA SHOPEE .ช่ไหม"
    },
    {
      "message_id": 28,
      "agent_id": 14,
      "delay": 7,
      "onscreen_delay": 6.724,
      "typing_delay": 0.276,
      "typing_duration": 6.891,
      "wpm": 91,
      "message": "มันจะมีสรุปข้อมูลพวกนี้อยู่นะคะ ก่อนที่เรา"
    },
    {
      "message_id": 29,
      "agent_id": 43,
      "delay": 2.999,
      "onscreen_delay": 1.83,
      "typing_delay": 1.169,
      "typing_duration": 4.83,
      "wpm": 37,
      "message": "จะจ่ายเงินนะ "
    },
    {
      "message_id": 30,
      "agent_id": 13,
      "delay": 3.286,
      "onscreen_delay": 0,
      "typing_delay": 3.286,
      "typing_duration": 5.385,
      "wpm": 36,
      "message": "ซึ่งในระบบนี่ "
    },
    {
      "message_id": 31,
      "agent_id": 14,
      "delay": 4.428,
      "onscreen_delay": 0,
      "typing_delay": 4.428,
      "typing_duration": 5.696,
      "wpm": 8,
      "message": "มัน"
    },
    {
      "message_id": 32,
      "agent_id": 43,
      "delay": 1.694,
      "onscreen_delay": 0.897,
      "typing_delay": 0.797,
      "typing_duration": 11,
      "wpm": 59,
      "message": "จะต้องมีส่วนประกอบหลาย ๆ อย่าง เกี่ยวกับการ"
    },
    {
      "message_id": 33,
      "agent_id": 13,
      "delay": 6.998,
      "onscreen_delay": 6.558,
      "typing_delay": 0.44,
      "typing_duration": 9.232,
      "wpm": 57,
      "message": "ชำระเงินนี่นะคะ ตั้งแต่การขอใช้ระบบ "
    },
    {
      "message_id": 34,
      "agent_id": 14,
      "delay": 5.23,
      "onscreen_delay": 4.737,
      "typing_delay": 0.493,
      "typing_duration": 7.428,
      "wpm": 97,
      "message": "Secure Socket Layer นะคะ SSL ตัวนี้นะคะ เป็นระบบ"
    },
    {
      "message_id": 35,
      "agent_id": 43,
      "delay": 3.427,
      "onscreen_delay": 3.036,
      "typing_delay": 0.391,
      "typing_duration": 10.501,
      "wpm": 46,
      "message": "ที่ติดตั้งบนเครื่อง Server เพื่อ"
    },
    {
      "message_id": 36,
      "agent_id": 13,
      "delay": 6.5,
      "onscreen_delay": 5.689,
      "typing_delay": 0.811,
      "typing_duration": 6.326,
      "wpm": 62,
      "message": "ชำระเงิน อีกสวนหนึ่ง ก็คือ"
    },
    {
      "message_id": 37,
      "agent_id": 14,
      "delay": 2.498,
      "onscreen_delay": 2.19,
      "typing_delay": 0.308,
      "typing_duration": 8.887,
      "wpm": 78,
      "message": "จะเป็นการสร้างฟอร์มหรือรายงานสำหรับการสั่งซื้อ"
    },
    {
      "message_id": 38,
      "agent_id": 43,
      "delay": 4.885,
      "onscreen_delay": 4.036,
      "typing_delay": 0.849,
      "typing_duration": 8.992,
      "wpm": 52,
      "message": "นะคะ ว่าสิ่งที่ลูกค้าสั่งซื้อมา"
    },
    {
      "message_id": 39,
      "agent_id": 13,
      "delay": 4.991,
      "onscreen_delay": 4.54,
      "typing_delay": 0.451,
      "typing_duration": 5.537,
      "wpm": 68,
      "message": "มีอะไร ข้อคุณสมบัติต่าง ๆ "
    },
    {
      "message_id": 40,
      "agent_id": 14,
      "delay": 1.536,
      "onscreen_delay": 0.784,
      "typing_delay": 0.752,
      "typing_duration": 5.535,
      "wpm": 51,
      "message": "จำนวน ราคา โดยฟอร์ม"
    },
    {
      "message_id": 41,
      "agent_id": 43,
      "delay": 1.533,
      "onscreen_delay": 1.215,
      "typing_delay": 0.318,
      "typing_duration": 11,
      "wpm": 63,
      "message": "คำสั่งซื้อนี้ มันต้องแสดงบนหน้า Web page นี่ด้"
    },
    {
      "message_id": 42,
      "agent_id": 13,
      "delay": 6.999,
      "onscreen_delay": 5.11,
      "typing_delay": 1.889,
      "typing_duration": 8.077,
      "wpm": 52,
      "message": "เราก็ต้องติดตั้งระบบ SSL ที่"
    },
    {
      "message_id": 43,
      "agent_id": 14,
      "delay": 4.075,
      "onscreen_delay": 3.592,
      "typing_delay": 0.483,
      "typing_duration": 5.646,
      "wpm": 66,
      "message": "ป้องกันการแก้ไขคำสั่งซื้อ"
    },
    {
      "message_id": 44,
      "agent_id": 43,
      "delay": 1.645,
      "onscreen_delay": 1.125,
      "typing_delay": 0.52,
      "typing_duration": 10.903,
      "wpm": 54,
      "message": "นะคะ เพราะว่าบางทีข้อมูลที่ลูกค้าสั่งมา"
    },
    {
      "message_id": 45,
      "agent_id": 13,
      "delay": 6.902,
      "onscreen_delay": 4.76,
      "typing_delay": 2.142,
      "typing_duration": 9.273,
      "wpm": 39,
      "message": "ถ้าสมมติว่ามีการบิดเบือน "
    },
    {
      "message_id": 46,
      "agent_id": 14,
      "delay": 5.258,
      "onscreen_delay": 5.081,
      "typing_delay": 0.177,
      "typing_duration": 7.466,
      "wpm": 66,
      "message": "แก้ไข ยอดเงิน แล้วก็ยอด Stock ของ"
    },
    {
      "message_id": 47,
      "agent_id": 43,
      "delay": 3.464,
      "onscreen_delay": 2.893,
      "typing_delay": 0.571,
      "typing_duration": 8.694,
      "wpm": 55,
      "message": "สินค้าชิ้นนั้นมันจะไม่ตรงกันนะคะ "
    },
    {
      "message_id": 48,
      "agent_id": 13,
      "delay": 4.693,
      "onscreen_delay": 2.862,
      "typing_delay": 1.831,
      "typing_duration": 6.954,
      "wpm": 58,
      "message": "แล้วก็ถ้าเป็นร้านค้าออนไลน์ "
    },
    {
      "message_id": 49,
      "agent_id": 14,
      "delay": 2.952,
      "onscreen_delay": 2.168,
      "typing_delay": 0.784,
      "typing_duration": 6.667,
      "wpm": 54,
      "message": "จะต้องไปสมัครเป็นร้านค้า"
    },
    {
      "message_id": 50,
      "agent_id": 43,
      "delay": 2.666,
      "onscreen_delay": 2.39,
      "typing_delay": 0.276,
      "typing_duration": 8.578,
      "wpm": 33,
      "message": "ที่รับบัตรเครดิตได้ "
    },
    {
      "message_id": 51,
      "agent_id": 13,
      "delay": 4.578,
      "onscreen_delay": 3.953,
      "typing_delay": 0.625,
      "typing_duration": 10.497,
      "wpm": 49,
      "message": "เพื่อให้สามารถกรอกข้อมูลบัตรเครดิต"
    },
    {
      "message_id": 52,
      "agent_id": 14,
      "delay": 6.495,
      "onscreen_delay": 5.605,
      "typing_delay": 0.89,
      "typing_duration": 4.96,
      "wpm": 64,
      "message": "ไม่ใช่ว่าใครอยากจะให้"
    },
    {
      "message_id": 53,
      "agent_id": 43,
      "delay": 2.493,
      "onscreen_delay": 1.996,
      "typing_delay": 0.497,
      "typing_duration": 10.205,
      "wpm": 54,
      "message": "ชำระเงินผ่านบัตรเครดิตแล้วจะใช้ได้เลย "
    },
    {
      "message_id": 54,
      "agent_id": 13,
      "delay": 6.205,
      "onscreen_delay": 4.957,
      "typing_delay": 1.248,
      "typing_duration": 8.531,
      "wpm": 37,
      "message": "กับธนาคารผู้ให้บริการ"
    },
    {
      "message_id": 55,
      "agent_id": 14,
      "delay": 4.529,
      "onscreen_delay": 4.211,
      "typing_delay": 0.318,
      "typing_duration": 8.083,
      "wpm": 67,
      "message": "นะคะ แล้วก็เอาเขาเรียกว่าอะไรล่ะ API "
    },
    {
      "message_id": 56,
      "agent_id": 43,
      "delay": 4.082,
      "onscreen_delay": 3.046,
      "typing_delay": 1.036,
      "typing_duration": 8.73,
      "wpm": 64,
      "message": "ส่วนนี้มาติดตั้ง หน้า Web page ของเรา"
    },
    {
      "message_id": 57,
      "agent_id": 13,
      "delay": 4.729,
      "onscreen_delay": 1.916,
      "typing_delay": 2.813,
      "typing_duration": 11,
      "wpm": 34,
      "message": "ซึ่งระบบการทำงานส่วนใหญ่ข"
    },
    {
      "message_id": 58,
      "agent_id": 14,
      "delay": 6.998,
      "onscreen_delay": 6.801,
      "typing_delay": 0.197,
      "typing_duration": 10.946,
      "wpm": 67,
      "message": "ของหน้าร้านนะคะ หน้าร้านออนไลน์ก็จะเป็นมี Catalog "
    },
    {
      "message_id": 59,
      "agent_id": 43,
      "delay": 6.945,
      "onscreen_delay": 6.329,
      "typing_delay": 0.616,
      "typing_duration": 8.471,
      "wpm": 32,
      "message": "มีรูปสินค้า มีราคา "
    },
    {
      "message_id": 60,
      "agent_id": 13,
      "delay": 4.469,
      "onscreen_delay": 3.962,
      "typing_delay": 0.507,
      "typing_duration": 9.855,
      "wpm": 67,
      "message": "มีคุณสมบัติ มีรายละเอียดสินค้าทั้งหมด อยู่บน"
    },
    {
      "message_id": 61,
      "agent_id": 14,
      "delay": 5.854,
      "onscreen_delay": 5.448,
      "typing_delay": 0.406,
      "typing_duration": 11,
      "wpm": 56,
      "message": "หน้า Web page แล้ว ถ้าลูกค้าต้องการสั่งซ์"
    },
    {
      "message_id": 62,
      "agent_id": 43,
      "delay": 6.996,
      "onscreen_delay": 6.85,
      "typing_delay": 0.146,
      "typing_duration": 10.511,
      "wpm": 47,
      "message": "กดเพิ่ม หรือในตะกร้า รถเข็นสินค้า"
    },
    {
      "message_id": 63,
      "agent_id": 13,
      "delay": 6.51,
      "onscreen_delay": 5.998,
      "typing_delay": 0.512,
      "typing_duration": 6.977,
      "wpm": 75,
      "message": "นะคะ หลังจากนั้น ถ้าผู้ซื้อพอใจแล้ว "
    },
    {
      "message_id": 64,
      "agent_id": 14,
      "delay": 2.976,
      "onscreen_delay": 2.79,
      "typing_delay": 0.186,
      "typing_duration": 6.386,
      "wpm": 49,
      "message": "ก็จะไปสู่หน้าชำระเงิน"
    },
    {
      "message_id": 65,
      "agent_id": 43,
      "delay": 2.385,
      "onscreen_delay": 2.195,
      "typing_delay": 0.19,
      "typing_duration": 11,
      "wpm": 42,
      "message": "นะคะ ก็จะมีตั้งการส่งใบสั่งซื้อ"
    },
    {
      "message_id": 66,
      "agent_id": 13,
      "delay": 6.998,
      "onscreen_delay": 6.362,
      "typing_delay": 0.636,
      "typing_duration": 10.668,
      "wpm": 65,
      "message": "นะคะ สมมติว่าเราเป็นเว็บตลาดกลาง เราจะไปติดต่อ"
    },
    {
      "message_id": 67,
      "agent_id": 14,
      "delay": 6.667,
      "onscreen_delay": 6.293,
      "typing_delay": 0.374,
      "typing_duration": 9.612,
      "wpm": 55,
      "message": "ผู้ขายอีกทีหนึ่งว่ามีคำสั่งซื้อมานะ "
    },
    {
      "message_id": 68,
      "agent_id": 43,
      "delay": 5.611,
      "onscreen_delay": 5.455,
      "typing_delay": 0.156,
      "typing_duration": 9.048,
      "wpm": 55,
      "message": "แล้วก็การชำระเงินต้องเข้ารหัสด้วย "
    },
    {
      "message_id": 69,
      "agent_id": 13,
      "delay": 5.046,
      "onscreen_delay": 4.269,
      "typing_delay": 0.777,
      "typing_duration": 11.001,
      "wpm": 30,
      "message": "SSL ด้วย ก็คือ SecureX"
    },
    {
      "message_id": 70,
      "agent_id": 14,
      "delay": 6.999,
      "onscreen_delay": 6.803,
      "typing_delay": 0.196,
      "typing_duration": 4.777,
      "wpm": 91,
      "message": "นะคะ เดี๋ยวจะอธิบายอีกทีหนึ่ง "
    },
    {
      "message_id": 71,
      "agent_id": 43,
      "delay": 2.998,
      "onscreen_delay": 1.843,
      "typing_delay": 1.155,
      "typing_duration": 11.001,
      "wpm": 35,
      "message": "ซึ่งในส่วนของหน้าร้านจะมีต"
    },
    {
      "message_id": 72,
      "agent_id": 13,
      "delay": 7,
      "onscreen_delay": 5.765,
      "typing_delay": 1.235,
      "typing_duration": 10.23,
      "wpm": 54,
      "message": "ส่งคำสั่งซื้อลงไป ใส่ข้อมูลบัตรเครดิต"
    },
    {
      "message_id": 73,
      "agent_id": 14,
      "delay": 6.229,
      "onscreen_delay": 5.9,
      "typing_delay": 0.329,
      "typing_duration": 6.371,
      "wpm": 87,
      "message": "นะคะ ข้อมูลการขนส่ง แล้วก็มีการยืนยัน"
    },
    {
      "message_id": 74,
      "agent_id": 43,
      "delay": 2.37,
      "onscreen_delay": 0.641,
      "typing_delay": 1.729,
      "typing_duration": 6.048,
      "wpm": 42,
      "message": "ที่จัดส่งอีกครั้ง"
    },
    {
      "message_id": 75,
      "agent_id": 13,
      "delay": 2.048,
      "onscreen_delay": 1.65,
      "typing_delay": 0.398,
      "typing_duration": 10.946,
      "wpm": 49,
      "message": "ถ้าใครใช้แอปพลิเคชัน Shopping IOnlie "
    },
    {
      "message_id": 76,
      "agent_id": 14,
      "delay": 6.945,
      "onscreen_delay": 6.721,
      "typing_delay": 0.224,
      "typing_duration": 9.732,
      "wpm": 80,
      "message": "ตอนนี้ บางทีมันก็คุณซื้อเสร็จปุ๊บ มันมีเด้งขึ้นมาเลย"
    },
    {
      "message_id": 77,
      "agent_id": 43,
      "delay": 5.729,
      "onscreen_delay": 5.491,
      "typing_delay": 0.238,
      "typing_duration": 9.388,
      "wpm": 54,
      "message": "ว่าให้ยืนยันที่อยู่สำหรับการจัดส่ง"
    },
    {
      "message_id": 78,
      "agent_id": 13,
      "delay": 5.387,
      "onscreen_delay": 4.93,
      "typing_delay": 0.457,
      "typing_duration": 10.014,
      "wpm": 58,
      "message": "นะคะ ส่งให้ใคร ยืนยันให้ตัวเองหรือเปล่า "
    },
    {
      "message_id": 79,
      "agent_id": 14,
      "delay": 6.013,
      "onscreen_delay": 5.883,
      "typing_delay": 0.13,
      "typing_duration": 8.221,
      "wpm": 64,
      "message": "หรือว่าในแอปพลิเคชันคุณมันมี Memory "
    },
    {
      "message_id": 80,
      "agent_id": 43,
      "delay": 4.22,
      "onscreen_delay": 4.163,
      "typing_delay": 0.057,
      "typing_duration": 9.945,
      "wpm": 53,
      "message": "ของที่อยู่อื่นหรือเปล่า ให่้คุณเช็ก"
    },
    {
      "message_id": 81,
      "agent_id": 13,
      "delay": 5.944,
      "onscreen_delay": 5.545,
      "typing_delay": 0.399,
      "typing_duration": 10.399,
      "wpm": 58,
      "message": "หรืออยากใส่ข้อมูลเพิ่มเติม บ้านอยู่ในซอย "
    },
    {
      "message_id": 82,
      "agent_id": 14,
      "delay": 6.396,
      "onscreen_delay": 6.18,
      "typing_delay": 0.216,
      "typing_duration": 8.619,
      "wpm": 80,
      "message": "สีแดง มีต้นมะม่วง 8 ต้นอยู่หน้าบ้านอะไรก็ใส่ไป "
    },
    {
      "message_id": 83,
      "agent_id": 43,
      "delay": 4.618,
      "onscreen_delay": 4.42,
      "typing_delay": 0.198,
      "typing_duration": 7.781,
      "wpm": 54,
      "message": "เพื่อให้ขนส่งมาส่งให้ถูกบ้าน"
    },
    {
      "message_id": 84,
      "agent_id": 13,
      "delay": 3.78,
      "onscreen_delay": 1.667,
      "typing_delay": 2.113,
      "typing_duration": 6.645,
      "wpm": 36,
      "message": "ซึ่งส่วนที่สำคัญ"
    },
    {
      "message_id": 85,
      "agent_id": 14,
      "delay": 2.644,
      "onscreen_delay": 2.469,
      "typing_delay": 0.175,
      "typing_duration": 7.802,
      "wpm": 96,
      "message": "ที่สุดของหน้าร้าน ก็คือระบบตะกร้าสินค้านี่แหละนะคะ "
    },
    {
      "message_id": 86,
      "agent_id": 43,
      "delay": 3.801,
      "onscreen_delay": 1.77,
      "typing_delay": 2.031,
      "typing_duration": 10.832,
      "wpm": 46,
      "message": "โดยตะกร้าสินค้านี่ มันเป็น Server "
    },
    {
      "message_id": 87,
      "agent_id": 13,
      "delay": 6.832,
      "onscreen_delay": 6.104,
      "typing_delay": 0.728,
      "typing_duration": 8.755,
      "wpm": 58,
      "message": "ที่ทำหน้าที่เหมือนเป็นรถเข็นสินค้า"
    },
    {
      "message_id": 88,
      "agent_id": 14,
      "delay": 4.754,
      "onscreen_delay": 4.293,
      "typing_delay": 0.461,
      "typing_duration": 8.687,
      "wpm": 66,
      "message": "นะคะ ให้เลือกซื้อบนเว็บไซต์ เหมือนเวลา"
    },
    {
      "message_id": 89,
      "agent_id": 43,
      "delay": 4.686,
      "onscreen_delay": 4.285,
      "typing_delay": 0.401,
      "typing_duration": 9.567,
      "wpm": 55,
      "message": "เราไปเดินห้าง เราก็ใส่รถเข็นไว้ก่อน"
    },
    {
      "message_id": 90,
      "agent_id": 13,
      "delay": 5.566,
      "onscreen_delay": 4.754,
      "typing_delay": 0.812,
      "typing_duration": 10.825,
      "wpm": 47,
      "message": "แล้วค่อยไปคิดสตางค์ทีเดียวนะคะ โดย"
    },
    {
      "message_id": 91,
      "agent_id": 14,
      "delay": 6.824,
      "onscreen_delay": 6.649,
      "typing_delay": 0.175,
      "typing_duration": 8.369,
      "wpm": 84,
      "message": "มันจะเก็บข้อมูลต่าง ๆ ทั้งรหัสสินค้า ราคา จำนวน "
    },
    {
      "message_id": 92,
      "agent_id": 43,
      "delay": 4.368,
      "onscreen_delay": 3.364,
      "typing_delay": 1.004,
      "typing_duration": 5.916,
      "wpm": 41,
      "message": "คุณสมบัตินะคะ สี "
    },
    {
      "message_id": 93,
      "agent_id": 36,
      "delay": 1.914,
      "onscreen_delay": 1.638,
      "typing_delay": 0.276,
      "typing_duration": 7.126,
      "wpm": 44,
      "message": "ขนาด ลูกค้าก็เลยไปเลย"
    },
    {
      "message_id": 94,
      "agent_id": 13,
      "delay": 3.125,
      "onscreen_delay": 2.321,
      "typing_delay": 0.804,
      "typing_duration": 11.733,
      "wpm": 22,
      "message": "นะคะ ใส่ตะกร้าไว้ "
    },
    {
      "message_id": 95,
      "agent_id": 14,
      "delay": 7.732,
      "onscreen_delay": 7.473,
      "typing_delay": 0.259,
      "typing_duration": 7.64,
      "wpm": 102,
      "message": "แล้วดูสินค้าอื่น ๆ ไปด้วย รอชำระเงินทีเดียวก็ได้นะคะ "
    },
    {
      "message_id": 96,
      "agent_id": 43,
      "delay": 3.729,
      "onscreen_delay": 2.588,
      "typing_delay": 1.141,
      "typing_duration": 10.707,
      "wpm": 49,
      "message": "ซึ่งมันจะอำนวยความสะดวกให้กับลูกค้า "
    },
    {
      "message_id": 97,
      "agent_id": 36,
      "delay": 6.707,
      "onscreen_delay": 5.444,
      "typing_delay": 1.263,
      "typing_duration": 8.128,
      "wpm": 74,
      "message": "สามารถเหมือนเวลาเราซื้อของในรถเข็นน่ะค่ะ "
    },
    {
      "message_id": 98,
      "agent_id": 13,
      "delay": 4.127,
      "onscreen_delay": 3.731,
      "typing_delay": 0.396,
      "typing_duration": 6.014,
      "wpm": 82,
      "message": "เราก็สามารถตรวจสอบรายการสินค้าได้ "
    },
    {
      "message_id": 99,
      "agent_id": 14,
      "delay": 2.012,
      "onscreen_delay": 0.923,
      "typing_delay": 1.089,
      "typing_duration": 7.54,
      "wpm": 92,
      "message": "แชมพูมันยังไม่ครบ เราใส่มาเพิ่ม หรือครีมอาบน้ำ"
    },
    {
      "message_id": 100,
      "agent_id": 43,
      "delay": 3.54,
      "onscreen_delay": 3.155,
      "typing_delay": 0.385,
      "typing_duration": 12.21,
      "wpm": 36,
      "message": "เราหยิบมาเกิน เยอะเกิน เอาออก"
    },
    {
      "message_id": 101,
      "agent_id": 36,
      "delay": 8.209,
      "onscreen_delay": 7.876,
      "typing_delay": 0.333,
      "typing_duration": 9.493,
      "wpm": 68,
      "message": "เปลี่ยนแปลงจำนวนสินค้าตามที่ต้องการ ตราบที่"
    },
    {
      "message_id": 102,
      "agent_id": 13,
      "delay": 5.491,
      "onscreen_delay": 5.027,
      "typing_delay": 0.464,
      "typing_duration": 10.321,
      "wpm": 71,
      "message": "ยังไม่เข้าสู่ระบบชำระเงิน หรือตราบใดที่สินค้านั้น"
    },
    {
      "message_id": 103,
      "agent_id": 14,
      "delay": 6.321,
      "onscreen_delay": 6.183,
      "typing_delay": 0.138,
      "typing_duration": 5.123,
      "wpm": 67,
      "message": "แสดงว่ามันเหลืออยู่นะคะ "
    },
    {
      "message_id": 104,
      "agent_id": 43,
      "delay": 2.397,
      "onscreen_delay": 0,
      "typing_delay": 2.397,
      "typing_duration": 12.732,
      "wpm": 21,
      "message": "ลักษณะงานที่เคยชิน"
    },
    {
      "message_id": 105,
      "agent_id": 36,
      "delay": 8.731,
      "onscreen_delay": 7.965,
      "typing_delay": 0.766,
      "typing_duration": 7.511,
      "wpm": 62,
      "message": "เราก็เลือกสินค้า หยิบใส่ตระกร้า "
    },
    {
      "message_id": 106,
      "agent_id": 13,
      "delay": 4.729,
      "onscreen_delay": 4.302,
      "typing_delay": 0.427,
      "typing_duration": 9.276,
      "wpm": 76,
      "message": "หยิบใส่รถเข็นนะคะ หลังจากนั้นพอจะจ่ายเงิน เราจะ"
    },
    {
      "message_id": 107,
      "agent_id": 14,
      "delay": 5.275,
      "onscreen_delay": 4.918,
      "typing_delay": 0.357,
      "typing_duration": 11.303,
      "wpm": 73,
      "message": "เรียกว่า \"Check Out\" ก็คือคำนวณราคาสินค้า คำนวณค่าขนส่ง "
    },
    {
      "message_id": 108,
      "agent_id": 43,
      "delay": 7.301,
      "onscreen_delay": 6.925,
      "typing_delay": 0.376,
      "typing_duration": 10.998,
      "wpm": 52,
      "message": "ทุกอย่างถูกต้อง ที่อยู่ถูกต้อง เราค่อย"
    },
    {
      "message_id": 109,
      "agent_id": 36,
      "delay": 6.998,
      "onscreen_delay": 6.044,
      "typing_delay": 0.954,
      "typing_duration": 15,
      "wpm": 35,
      "message": "จ่ายเงินผ่านระบบบัตรเครดิต อันนี้เป"
    },
    {
      "message_id": 110,
      "agent_id": 13,
      "delay": 10.998,
      "onscreen_delay": 10.7,
      "typing_delay": 0.298,
      "typing_duration": 13.655,
      "wpm": 46,
      "message": "ของคนที่ใช้งานระบบ Shopping Online คุ้นชิน "
    },
    {
      "message_id": 111,
      "agent_id": 14,
      "delay": 9.655,
      "onscreen_delay": 7.536,
      "typing_delay": 2.119,
      "typing_duration": 8.84,
      "wpm": 63,
      "message": "ซึ่งระบบตะกร้าสินค้านี่มันจะมีหน้าที่"
    },
    {
      "message_id": 112,
      "agent_id": 43,
      "delay": 5.653,
      "onscreen_delay": 5.426,
      "typing_delay": 0.227,
      "typing_duration": 11.042,
      "wpm": 30,
      "message": "ในการคำนวณราคา รวมทั้ง"
    },
    {
      "message_id": 113,
      "agent_id": 36,
      "delay": 7.041,
      "onscreen_delay": 6.756,
      "typing_delay": 0.285,
      "typing_duration": 7.838,
      "wpm": 67,
      "message": "กับค่าขนส่ง อย่างถ้าเป็นปัจจุบันนี่ "
    },
    {
      "message_id": 114,
      "agent_id": 13,
      "delay": 3.836,
      "onscreen_delay": 3.36,
      "typing_delay": 0.476,
      "typing_duration": 6.087,
      "wpm": 54,
      "message": "ถ้าคุณมีโค้ดส่วนลด ถ้า"
    },
    {
      "message_id": 115,
      "agent_id": 14,
      "delay": 2.081,
      "onscreen_delay": 1.916,
      "typing_delay": 0.165,
      "typing_duration": 8.289,
      "wpm": 83,
      "message": "ฟรีค่าขนส่ง ราคาสินค้าคุณจะเหลือเท่าไร หรือคุณ"
    },
    {
      "message_id": 116,
      "agent_id": 43,
      "delay": 4.288,
      "onscreen_delay": 4.072,
      "typing_delay": 0.216,
      "typing_duration": 11.032,
      "wpm": 42,
      "message": "ซื้อเยอะเกิน ค่าขนส่งจะบวกเพิ่ม "
    },
    {
      "message_id": 117,
      "agent_id": 36,
      "delay": 7.03,
      "onscreen_delay": 6.316,
      "typing_delay": 0.714,
      "typing_duration": 6.371,
      "wpm": 61,
      "message": "ทุกอย่างจะถูกคิดเงินตอน... "
    },
    {
      "message_id": 118,
      "agent_id": 13,
      "delay": 3.013,
      "onscreen_delay": 2.644,
      "typing_delay": 0.369,
      "typing_duration": 12.928,
      "wpm": 30,
      "message": "ตอนที่อยู่ในระบบตะกร้านะคะ "
    },
    {
      "message_id": 119,
      "agent_id": 14,
      "delay": 8.927,
      "onscreen_delay": 5.841,
      "typing_delay": 3.086,
      "typing_duration": 7.576,
      "wpm": 53,
      "message": "องค์ประกอบหลักของระบบตะกร้า "
    },
    {
      "message_id": 120,
      "agent_id": 43,
      "delay": 4.924,
      "onscreen_delay": 4.044,
      "typing_delay": 0.88,
      "typing_duration": 10.592,
      "wpm": 47,
      "message": "จะมีตั้งแต่การรับสินค้าเข้ารถเข็น "
    },
    {
      "message_id": 121,
      "agent_id": 36,
      "delay": 6.592,
      "onscreen_delay": 6.378,
      "typing_delay": 0.214,
      "typing_duration": 4.734,
      "wpm": 95,
      "message": "ชำระเงิน มี 2 อย่างหลัก ๆ นะคะ "
    },
    {
      "message_id": 122,
      "agent_id": 13,
      "delay": 2.588,
      "onscreen_delay": 0.034,
      "typing_delay": 2.554,
      "typing_duration": 8.162,
      "wpm": 55,
      "message": "ระบบตะกร้า ส่วนใหญ่จะมี 2 ระบบ "
    },
    {
      "message_id": 123,
      "agent_id": 14,
      "delay": 4.161,
      "onscreen_delay": 3.602,
      "typing_delay": 0.559,
      "typing_duration": 6.316,
      "wpm": 71,
      "message": "ซึ่งปัจจุบันนี่มันก็ในฟังก์ชัน"
    },
    {
      "message_id": 124,
      "agent_id": 43,
      "delay": 2.314,
      "onscreen_delay": 1.791,
      "typing_delay": 0.523,
      "typing_duration": 9.609,
      "wpm": 52,
      "message": "การทำงานของเว็บไซต์ ขายของออนไลน์ "
    },
    {
      "message_id": 125,
      "agent_id": 36,
      "delay": 5.608,
      "onscreen_delay": 5.498,
      "typing_delay": 0.11,
      "typing_duration": 7.814,
      "wpm": 75,
      "message": "มันสามารถทำได้ทั้ง 2 แบบนี้อยู่แล้วนะคะ "
    },
    {
      "message_id": 126,
      "agent_id": 13,
      "delay": 3.813,
      "onscreen_delay": 3.567,
      "typing_delay": 0.246,
      "typing_duration": 9.61,
      "wpm": 62,
      "message": "ก็คือการเติมตัวเลข คุณอยากได้ของ 10 ชิ้น "
    },
    {
      "message_id": 127,
      "agent_id": 14,
      "delay": 5.608,
      "onscreen_delay": 5.463,
      "typing_delay": 0.145,
      "typing_duration": 7.201,
      "wpm": 67,
      "message": "คุณก็ลบเลข 1 ออก เติมเลข 10 ลงไป "
    },
    {
      "message_id": 128,
      "agent_id": 43,
      "delay": 3.199,
      "onscreen_delay": 2.922,
      "typing_delay": 0.277,
      "typing_duration": 11.379,
      "wpm": 49,
      "message": "อย่างได้ 15 ชิ้น ก็เขียน 15 ชิ้น หรือ"
    },
    {
      "message_id": 129,
      "agent_id": 36,
      "delay": 7.378,
      "onscreen_delay": 7.025,
      "typing_delay": 0.353,
      "typing_duration": 6.873,
      "wpm": 76,
      "message": "กดเครื่องหมาย + เพิ่มที่ละชิ้นก็ได้"
    },
    {
      "message_id": 130,
      "agent_id": 13,
      "delay": 3.376,
      "onscreen_delay": 3.079,
      "typing_delay": 0.297,
      "typing_duration": 10.582,
      "wpm": 60,
      "message": "นะคะ บวกไปเรื่อย ๆ จนถึงจำนวนที่คุณต้องการ "
    },
    {
      "message_id": 131,
      "agent_id": 14,
      "delay": 6.58,
      "onscreen_delay": 5.86,
      "typing_delay": 0.72,
      "typing_duration": 12.307,
      "wpm": 67,
      "message": "เราก็ลบ กดเครื่องหมายลบก็ได้ หรือจะลบตัวเลขออก ใส่จำนวน"
    },
    {
      "message_id": 132,
      "agent_id": 43,
      "delay": 8.306,
      "onscreen_delay": 7.97,
      "typing_delay": 0.336,
      "typing_duration": 10.942,
      "wpm": 51,
      "message": "ที่เราต้องการก็ได้ ซึ่งจำนวนสินค้าที่"
    },
    {
      "message_id": 133,
      "agent_id": 36,
      "delay": 6.941,
      "onscreen_delay": 6.739,
      "typing_delay": 0.202,
      "typing_duration": 5.699,
      "wpm": 95,
      "message": "เขาบอกเราว่าสินค้ามีทั้งหมด 325 ชิ้น "
    },
    {
      "message_id": 134,
      "agent_id": 13,
      "delay": 2.94,
      "onscreen_delay": 1.413,
      "typing_delay": 1.527,
      "typing_duration": 10.309,
      "wpm": 41,
      "message": "คุณใส่ไป 340 เขาขายให้ไม่ได้"
    },
    {
      "message_id": 135,
      "agent_id": 14,
      "delay": 6.307,
      "onscreen_delay": 5.368,
      "typing_delay": 0.939,
      "typing_duration": 5.861,
      "wpm": 77,
      "message": "นะคะ เพราะมันมีแค่นี้ 325 นะคะ "
    },
    {
      "message_id": 136,
      "agent_id": 43,
      "delay": 2.306,
      "onscreen_delay": 1.211,
      "typing_delay": 1.095,
      "typing_duration": 10.617,
      "wpm": 52,
      "message": "ต้องระบบตะกร้าสินค้า มันต้องเชื่อมโยง"
    },
    {
      "message_id": 137,
      "agent_id": 36,
      "delay": 6.616,
      "onscreen_delay": 6.01,
      "typing_delay": 0.606,
      "typing_duration": 10.438,
      "wpm": 45,
      "message": "ไปกับระบบในการตรวจสอบคลังสินค้า"
    },
    {
      "message_id": 138,
      "agent_id": 13,
      "delay": 6.435,
      "onscreen_delay": 6.092,
      "typing_delay": 0.343,
      "typing_duration": 13.481,
      "wpm": 65,
      "message": "ที่เหลืออยู่ด้วยนะคะ เพราะฉะนั้น ถ้าสินค้าเหลืออยู่เท่านี้ "
    },
    {
      "message_id": 139,
      "agent_id": 14,
      "delay": 9.48,
      "onscreen_delay": 8.023,
      "typing_delay": 1.457,
      "typing_duration": 12.64,
      "wpm": 50,
      "message": "คุณก็สามารถซื้อได้จำนวนเท่านี้เท่านั้นนะคะ "
    },
    {
      "message_id": 140,
      "agent_id": 43,
      "delay": 8.639,
      "onscreen_delay": 8.077,
      "typing_delay": 0.562,
      "typing_duration": 6.85,
      "wpm": 74,
      "message": "จะเกินไม่ได้ ถ้าเกิน จริง ๆ ก็ต้อง"
    },
    {
      "message_id": 141,
      "agent_id": 36,
      "delay": 4.638,
      "onscreen_delay": 4.43,
      "typing_delay": 0.208,
      "typing_duration": 8.057,
      "wpm": 91,
      "message": "ไปซื้อที่ร้านอื่นเพิ่มให้ครบตามจำนวนที่คุณต้องการ"
    },
    {
      "message_id": 142,
      "agent_id": 13,
      "delay": 4.056,
      "onscreen_delay": 3.755,
      "typing_delay": 0.301,
      "typing_duration": 4.311,
      "wpm": 14,
      "message": "นะคะ "
    },
    {
      "message_id": 143,
      "agent_id": 14,
      "delay": 1.409,
      "onscreen_delay": 0,
      "typing_delay": 1.409,
      "typing_duration": 7.552,
      "wpm": 73,
      "message": "ระบบตะกร้าหรือรถเข็นนี่ การกดสั่งซื้อ"
    },
    {
      "message_id": 144,
      "agent_id": 43,
      "delay": 3.551,
      "onscreen_delay": 2.658,
      "typing_delay": 0.893,
      "typing_duration": 10.845,
      "wpm": 40,
      "message": "ในแต่ละครั้ง จะมีข้อมูลที่ส่ง"
    },
    {
      "message_id": 145,
      "agent_id": 36,
      "delay": 6.845,
      "onscreen_delay": 6.591,
      "typing_delay": 0.254,
      "typing_duration": 7.901,
      "wpm": 49,
      "message": "ไปนะคะ คือ รหัสสินค้า ราคา "
    },
    {
      "message_id": 146,
      "agent_id": 13,
      "delay": 3.899,
      "onscreen_delay": 2.585,
      "typing_delay": 1.314,
      "typing_duration": 9.441,
      "wpm": 43,
      "message": "เพื่อให้โปรแกรมประมวล คำนวณ "
    },
    {
      "message_id": 147,
      "agent_id": 14,
      "delay": 5.44,
      "onscreen_delay": 5.328,
      "typing_delay": 0.112,
      "typing_duration": 7.723,
      "wpm": 72,
      "message": "ยอดเงิน แสดงรายการที่สั่งซื้อนะคะ คุณ"
    },
    {
      "message_id": 148,
      "agent_id": 43,
      "delay": 3.722,
      "onscreen_delay": 3.375,
      "typing_delay": 0.347,
      "typing_duration": 11.674,
      "wpm": 54,
      "message": "ไป กดปุ๊บ ดูเลยว่า เรากดสั่งเครื่องดูดฝุ่น"
    },
    {
      "message_id": 149,
      "agent_id": 36,
      "delay": 7.673,
      "onscreen_delay": 7.529,
      "typing_delay": 0.144,
      "typing_duration": 13.152,
      "wpm": 55,
      "message": "ไปแล้ว 2 ตัวนะ สีดำ 1 ตัว สีขาว 1 ตัว ราคาเท่าไร "
    },
    {
      "message_id": 150,
      "agent_id": 13,
      "delay": 9.151,
      "onscreen_delay": 8.702,
      "typing_delay": 0.449,
      "typing_duration": 9.628,
      "wpm": 56,
      "message": "ถ้าซื้อ 2 ชิ้นนี้เป็นจำนวนเงินเท่าไร "
    },
    {
      "message_id": 151,
      "agent_id": 14,
      "delay": 5.626,
      "onscreen_delay": 4.913,
      "typing_delay": 0.713,
      "typing_duration": 8.268,
      "wpm": 44,
      "message": "อย่างเช่นตัวนี้ เรากด... "
    },
    {
      "message_id": 152,
      "agent_id": 43,
      "delay": 4.267,
      "onscreen_delay": 3.941,
      "typing_delay": 0.326,
      "typing_duration": 10.004,
      "wpm": 49,
      "message": "เราซื้อ 1 ชิ้น จากภาพ ซื้อ 1 ชิ้น "
    },
    {
      "message_id": 153,
      "agent_id": 36,
      "delay": 6.002,
      "onscreen_delay": 5.536,
      "typing_delay": 0.466,
      "typing_duration": 6.93,
      "wpm": 82,
      "message": "สินค้า โปรแกรมมันก็จะประมวลผลออกมานะคะ "
    },
    {
      "message_id": 154,
      "agent_id": 13,
      "delay": 2.93,
      "onscreen_delay": 2.069,
      "typing_delay": 0.861,
      "typing_duration": 5.778,
      "wpm": 44,
      "message": "คำนวณส่วนลดต่าง ๆ "
    },
    {
      "message_id": 155,
      "agent_id": 14,
      "delay": 1.776,
      "onscreen_delay": 1.191,
      "typing_delay": 0.585,
      "typing_duration": 9.793,
      "wpm": 78,
      "message": "จากราคา 30,000 กว่าบาท เรามีส่วนลดพิเศษให้เหลือราคา"
    },
    {
      "message_id": 156,
      "agent_id": 43,
      "delay": 5.792,
      "onscreen_delay": 5.133,
      "typing_delay": 0.659,
      "typing_duration": 9.279,
      "wpm": 55,
      "message": "เท่านี้นะคะ สีนี้ ถูกต้องหรือเปล่า "
    },
    {
      "message_id": 157,
      "agent_id": 36,
      "delay": 5.278,
      "onscreen_delay": 5.008,
      "typing_delay": 0.27,
      "typing_duration": 13.654,
      "wpm": 59,
      "message": "เหมือนเราสั่งซื้อสีดำใช่ไหมคะ มันก็จะมีให้เช็ก ว่าสีดำ"
    },
    {
      "message_id": 158,
      "agent_id": 13,
      "delay": 9.653,
      "onscreen_delay": 8.54,
      "typing_delay": 1.113,
      "typing_duration": 9.513,
      "wpm": 63,
      "message": "ตัวนี้นะ สีดำนะ ราคานี้นะ จำนวน 1 ชิ้นนะ "
    },
    {
      "message_id": 159,
      "agent_id": 14,
      "delay": 5.652,
      "onscreen_delay": 4.633,
      "typing_delay": 1.019,
      "typing_duration": 7.407,
      "wpm": 75,
      "message": "โปรโมชันของแถมอะไรว่าไปนะคะ มันจะอยู่"
    },
    {
      "message_id": 160,
      "agent_id": 43,
      "delay": 3.406,
      "onscreen_delay": 3.025,
      "typing_delay": 0.381,
      "typing_duration": 11.147,
      "wpm": 55,
      "message": "ในระบบของรถเข็นสินค้า ตะกร้าสินค้าทั้งหมด "
    },
    {
      "message_id": 161,
      "agent_id": 36,
      "delay": 7.146,
      "onscreen_delay": 6.551,
      "typing_delay": 0.595,
      "typing_duration": 5.669,
      "wpm": 26,
      "message": "แสดงผลนะคะ "
    },
    {
      "message_id": 162,
      "agent_id": 13,
      "delay": 3.146,
      "onscreen_delay": 2.596,
      "typing_delay": 0.55,
      "typing_duration": 9.752,
      "wpm": 58,
      "message": "โดยรูปแบบของตะกร้าสินค้า ก็มี 2 รูปแบบ "
    },
    {
      "message_id": 163,
      "agent_id": 14,
      "delay": 5.751,
      "onscreen_delay": 5.255,
      "typing_delay": 0.496,
      "typing_duration": 9.059,
      "wpm": 81,
      "message": "แบบที่แบ่งตามลักษณะการแสดงผลกับรูปแบบการให้บริการ"
    },
    {
      "message_id": 164,
      "agent_id": 43,
      "delay": 5.057,
      "onscreen_delay": 4.522,
      "typing_delay": 0.535,
      "typing_duration": 7.431,
      "wpm": 57,
      "message": "นะคะ แบบแรก แบ่งตามการแสดงผล "
    },
    {
      "message_id": 165,
      "agent_id": 36,
      "delay": 3.431,
      "onscreen_delay": 2.055,
      "typing_delay": 1.376,
      "typing_duration": 10.992,
      "wpm": 57,
      "message": "เขาจะเรียกว่าอันนี้เป็นแบบโบราณล่ะ เป็นแบบ"
    },
    {
      "message_id": 166,
      "agent_id": 13,
      "delay": 6.99,
      "onscreen_delay": 5.113,
      "typing_delay": 1.877,
      "typing_duration": 7.551,
      "wpm": 44,
      "message": "เฟรม ก็คือเป็นกรอบนะคะ "
    },
    {
      "message_id": 167,
      "agent_id": 14,
      "delay": 3.55,
      "onscreen_delay": 2.709,
      "typing_delay": 0.841,
      "typing_duration": 7.896,
      "wpm": 72,
      "message": "เป็นกรอบอยู่ด้านข้าง แล้วค่อยให้คุณใส่"
    },
    {
      "message_id": 168,
      "agent_id": 43,
      "delay": 3.894,
      "onscreen_delay": 3.474,
      "typing_delay": 0.42,
      "typing_duration": 9.858,
      "wpm": 56,
      "message": "จำนวนเอง อยากได้หนังสือกี่เล่ม 4 เล่ม "
    },
    {
      "message_id": 169,
      "agent_id": 36,
      "delay": 5.858,
      "onscreen_delay": 5.184,
      "typing_delay": 0.674,
      "typing_duration": 7.435,
      "wpm": 50,
      "message": "ใส่เลขลงมา ไม่มีบอก Stock "
    },
    {
      "message_id": 170,
      "agent_id": 13,
      "delay": 3.434,
      "onscreen_delay": 3.065,
      "typing_delay": 0.369,
      "typing_duration": 7.359,
      "wpm": 65,
      "message": "ว่าเหลือเท่าไร นะคะ ซึ่งข้อจำกัด"
    },
    {
      "message_id": 171,
      "agent_id": 14,
      "delay": 3.358,
      "onscreen_delay": 2.168,
      "typing_delay": 1.19,
      "typing_duration": 10.523,
      "wpm": 71,
      "message": "ของแบบเฟรมนี่มันจะทำให้การปรับปรุงเว็บไซต์ทำได้ยาก "
    },
    {
      "message_id": 172,
      "agent_id": 43,
      "delay": 6.523,
      "onscreen_delay": 5.787,
      "typing_delay": 0.736,
      "typing_duration": 11.711,
      "wpm": 29,
      "message": "เพราะมันถูก... ลงไปแล้ว "
    },
    {
      "message_id": 173,
      "agent_id": 36,
      "delay": 7.71,
      "onscreen_delay": 7.303,
      "typing_delay": 0.407,
      "typing_duration": 5.513,
      "wpm": 98,
      "message": "โครงสร้างาของหน้าเว็บไซต์นะคะ แล้วก็"
    },
    {
      "message_id": 174,
      "agent_id": 13,
      "delay": 3.708,
      "onscreen_delay": 2.614,
      "typing_delay": 1.094,
      "typing_duration": 12.556,
      "wpm": 49,
      "message": "การเพิ่มจำนวน มันจะกดเครื่องหมายบวกไม่ได้ "
    },
    {
      "message_id": 175,
      "agent_id": 14,
      "delay": 8.556,
      "onscreen_delay": 8.421,
      "typing_delay": 0.135,
      "typing_duration": 4.947,
      "wpm": 103,
      "message": "คุณจะต้องกรอกตัวเลขเองเท่านั้นนะคะ "
    },
    {
      "message_id": 176,
      "agent_id": 43,
      "delay": 4.554,
      "onscreen_delay": 3.199,
      "typing_delay": 1.355,
      "typing_duration": 12.699,
      "wpm": 45,
      "message": "กับอีกแบบหนึ่ง เป็นแบบโบราณ แบบ Pop-up"
    },
    {
      "message_id": 177,
      "agent_id": 36,
      "delay": 8.697,
      "onscreen_delay": 8.031,
      "typing_delay": 0.666,
      "typing_duration": 8.219,
      "wpm": 71,
      "message": "ถ้าคุณกดสั่งซื้อ หรือกด Order มันจะเด้ง"
    },
    {
      "message_id": 178,
      "agent_id": 13,
      "delay": 4.697,
      "onscreen_delay": 4.161,
      "typing_delay": 0.536,
      "typing_duration": 9.397,
      "wpm": 65,
      "message": "หน้านี้ขึ้นมา ให้คุณตรวจสอบอีกครั้งว่าให้"
    },
    {
      "message_id": 179,
      "agent_id": 14,
      "delay": 5.396,
      "onscreen_delay": 5.275,
      "typing_delay": 0.121,
      "typing_duration": 9.267,
      "wpm": 92,
      "message": "คุณต้องการสั่งซื้อกี่ชิ้น เป็นราคาเท่าไร ถูกต้องหรือเปล่า"
    },
    {
      "message_id": 180,
      "agent_id": 43,
      "delay": 5.266,
      "onscreen_delay": 4.124,
      "typing_delay": 1.142,
      "typing_duration": 7.047,
      "wpm": 32,
      "message": "นะคะ ซึ่งแบบนี้ "
    },
    {
      "message_id": 181,
      "agent_id": 36,
      "delay": 3.046,
      "onscreen_delay": 1.695,
      "typing_delay": 1.351,
      "typing_duration": 11.744,
      "wpm": 61,
      "message": "ด้วยเทคโนโลยีปัจจุบัน Pop-Up ที่มันเด้งขึ้นมานี่ "
    },
    {
      "message_id": 182,
      "agent_id": 13,
      "delay": 7.743,
      "onscreen_delay": 4.333,
      "typing_delay": 3.41,
      "typing_duration": 7.443,
      "wpm": 40,
      "message": "ระบบรักษาความปลอดภัย"
    },
    {
      "message_id": 183,
      "agent_id": 14,
      "delay": 3.74,
      "onscreen_delay": 3.428,
      "typing_delay": 0.312,
      "typing_duration": 13.589,
      "wpm": 33,
      "message": "ของ Web Browser หรือเว็บไซตฎ์ฎ"
    },
    {
      "message_id": 184,
      "agent_id": 43,
      "delay": 9.588,
      "onscreen_delay": 8.899,
      "typing_delay": 0.689,
      "typing_duration": 15.001,
      "wpm": 21,
      "message": "ที่ให้บริการอย่าง Goo"
    },
    {
      "message_id": 185,
      "agent_id": 36,
      "delay": 11,
      "onscreen_delay": 9.239,
      "typing_delay": 1.761,
      "typing_duration": 14.691,
      "wpm": 48,
      "message": "ของเครื่อง Mac ก็จะเป็น Safari นี่ มันก็จะบล็อก"
    },
    {
      "message_id": 186,
      "agent_id": 13,
      "delay": 10.689,
      "onscreen_delay": 9.261,
      "typing_delay": 1.428,
      "typing_duration": 6.861,
      "wpm": 57,
      "message": "ไม่ให้ Pop Up พวกนี้แสดงผล "
    },
    {
      "message_id": 187,
      "agent_id": 14,
      "delay": 6.688,
      "onscreen_delay": 5.97,
      "typing_delay": 0.718,
      "typing_duration": 7.418,
      "wpm": 83,
      "message": "เพราะมันเข้าใจว่าเป็นสแปม เป็นขยะนะคะ ไอ้"
    },
    {
      "message_id": 188,
      "agent_id": 43,
      "delay": 3.418,
      "onscreen_delay": 1.067,
      "typing_delay": 2.351,
      "typing_duration": 11.573,
      "wpm": 25,
      "message": "ตัวตะกร้าแบบ pop up "
    },
    {
      "message_id": 189,
      "agent_id": 36,
      "delay": 7.571,
      "onscreen_delay": 7.335,
      "typing_delay": 0.236,
      "typing_duration": 8.719,
      "wpm": 69,
      "message": "ไม่เป็นที่นิยมแล้วก็ไม่ใช้แล้วในปัจจุบัน "
    },
    {
      "message_id": 190,
      "agent_id": 13,
      "delay": 4.717,
      "onscreen_delay": 4.262,
      "typing_delay": 0.455,
      "typing_duration": 14.38,
      "wpm": 53,
      "message": "ถ้าเว็บไซต์ไหนยังใช้อยู่ ก็คือคุณพัฒนาได้โบราณมาก ๆ "
    },
    {
      "message_id": 191,
      "agent_id": 14,
      "delay": 10.379,
      "onscreen_delay": 10.159,
      "typing_delay": 0.22,
      "typing_duration": 7.299,
      "wpm": 62,
      "message": "นะคะ กับแบ่งตามรูปแบบให้บริการ "
    },
    {
      "message_id": 192,
      "agent_id": 43,
      "delay": 6.378,
      "onscreen_delay": 5.569,
      "typing_delay": 0.809,
      "typing_duration": 10.678,
      "wpm": 41,
      "message": "อันนี้เป็นแบบตะกร้าค้าส่ง เขา"
    },
    {
      "message_id": 193,
      "agent_id": 36,
      "delay": 6.676,
      "onscreen_delay": 6.46,
      "typing_delay": 0.216,
      "typing_duration": 5.958,
      "wpm": 20,
      "message": "จะให้ใส่"
    },
    {
      "message_id": 194,
      "agent_id": 13,
      "delay": 2.675,
      "onscreen_delay": 2.251,
      "typing_delay": 0.424,
      "typing_duration": 9.945,
      "wpm": 65,
      "message": "จำนวนที่ต้องการซื้อ ขั้นต่ำ สมมติคุณอยากได้"
    },
    {
      "message_id": 195,
      "agent_id": 14,
      "delay": 5.944,
      "onscreen_delay": 5.742,
      "typing_delay": 0.202,
      "typing_duration": 8.524,
      "wpm": 77,
      "message": "ราคาสินค้าส่ง จะต้องซื้อ 2 โหลขึ้นไปเท่านั้น "
    },
    {
      "message_id": 196,
      "agent_id": 43,
      "delay": 4.522,
      "onscreen_delay": 3.642,
      "typing_delay": 0.88,
      "typing_duration": 10.449,
      "wpm": 49,
      "message": "คุณอยากได้ราคานี้ คุณต้องซื้อ 2 โล "
    },
    {
      "message_id": 197,
      "agent_id": 36,
      "delay": 6.448,
      "onscreen_delay": 6.165,
      "typing_delay": 0.283,
      "typing_duration": 5.562,
      "wpm": 57,
      "message": "ต้องซื้อ 10 โหลขึ้นไป"
    },
    {
      "message_id": 198,
      "agent_id": 13,
      "delay": 2.447,
      "onscreen_delay": 1.488,
      "typing_delay": 0.959,
      "typing_duration": 6.353,
      "wpm": 19,
      "message": "นะคะ โดย"
    },
    {
      "message_id": 199,
      "agent_id": 14,
      "delay": 2.351,
      "onscreen_delay": 2.185,
      "typing_delay": 0.166,
      "typing_duration": 9.274,
      "wpm": 82,
      "message": "หน้าเว็บไซต์แบบนี้นี่ส่วนมากจะเป็นการเราสั่งไว้ก่อน "
    },
    {
      "message_id": 200,
      "agent_id": 43,
      "delay": 5.272,
      "onscreen_delay": 5.083,
      "typing_delay": 0.189,
      "typing_duration": 4.827,
      "wpm": 50,
      "message": "แล้วไปรับเองนะคะ "
    },
    {
      "message_id": 201,
      "agent_id": 36,
      "delay": 1.271,
      "onscreen_delay": 0.163,
      "typing_delay": 1.108,
      "typing_duration": 10.934,
      "wpm": 63,
      "message": "รวมถึงอาจจะมีการขนส่งก็จะ แต่ราคาก็จะเหมือนกับ"
    },
    {
      "message_id": 202,
      "agent_id": 13,
      "delay": 6.931,
      "onscreen_delay": 6.431,
      "typing_delay": 0.5,
      "typing_duration": 14.105,
      "wpm": 60,
      "message": "ที่เราซื้ออยู่ที่หน้าโรงงาน ค่าขนส่งจะเป็นอีกเรื่องหนึ่ง "
    },
    {
      "message_id": 203,
      "agent_id": 14,
      "delay": 10.104,
      "onscreen_delay": 9.231,
      "typing_delay": 0.873,
      "typing_duration": 8.795,
      "wpm": 63,
      "message": "แต่เราจะได้ราคาที่ไม่ผ่านพ่อค้นคนกลาง"
    },
    {
      "message_id": 204,
      "agent_id": 43,
      "delay": 6.104,
      "onscreen_delay": 4.642,
      "typing_delay": 1.462,
      "typing_duration": 7.237,
      "wpm": 44,
      "message": "นะคะ ถ้าคุณอยากให้ส่ง "
    },
    {
      "message_id": 205,
      "agent_id": 36,
      "delay": 3.233,
      "onscreen_delay": 3.108,
      "typing_delay": 0.125,
      "typing_duration": 12.677,
      "wpm": 66,
      "message": "เขาก็ส่งให้ คุณอยากให้เขาทำประกันสินค้าเขาก็ทำให้ แต่คุณ"
    },
    {
      "message_id": 206,
      "agent_id": 13,
      "delay": 8.676,
      "onscreen_delay": 7.068,
      "typing_delay": 1.608,
      "typing_duration": 10.912,
      "wpm": 60,
      "message": "ต้องใส่เอง เพราะเขาจะคิดราคาเหมือนร้านขายส่ง "
    },
    {
      "message_id": 207,
      "agent_id": 14,
      "delay": 6.911,
      "onscreen_delay": 5.979,
      "typing_delay": 0.932,
      "typing_duration": 6.258,
      "wpm": 34,
      "message": "อย่างเดียวนะคะ "
    },
    {
      "message_id": 208,
      "agent_id": 43,
      "delay": 2.911,
      "onscreen_delay": 2.881,
      "typing_delay": 0.03,
      "typing_duration": 5.567,
      "wpm": 57,
      "message": "กับแบบเพิ่มยอดขายนะคะ "
    },
    {
      "message_id": 209,
      "agent_id": 36,
      "delay": 1.565,
      "onscreen_delay": 0.948,
      "typing_delay": 0.617,
      "typing_duration": 10.737,
      "wpm": 35,
      "message": "ซึ่งตอนนี้วิชา E-Commerce "
    },
    {
      "message_id": 210,
      "agent_id": 13,
      "delay": 6.735,
      "onscreen_delay": 5.387,
      "typing_delay": 1.348,
      "typing_duration": 11.535,
      "wpm": 48,
      "message": "ตัวอย่างมันดูง่ายมาก เพราะเว็บไซต์ที่"
    },
    {
      "message_id": 211,
      "agent_id": 14,
      "delay": 7.534,
      "onscreen_delay": 7.343,
      "typing_delay": 0.191,
      "typing_duration": 11.146,
      "wpm": 63,
      "message": "ขายของออนไลน์ตอนนี้ พูดง่าย ๆ เลย Shopee Lazada "
    },
    {
      "message_id": 212,
      "agent_id": 43,
      "delay": 7.145,
      "onscreen_delay": 6.991,
      "typing_delay": 0.154,
      "typing_duration": 8.441,
      "wpm": 55,
      "message": "ใช้ตะกร้าสินค้าแบบนี้หมด ให้คุณ"
    },
    {
      "message_id": 213,
      "agent_id": 36,
      "delay": 4.44,
      "onscreen_delay": 4.163,
      "typing_delay": 0.277,
      "typing_duration": 10.661,
      "wpm": 73,
      "message": "เก็บโค้ดส่วนลด ซื้อครบ 300 บาทลดไปอีก 10 เปอร์เซ็นต์ "
    },
    {
      "message_id": 214,
      "agent_id": 13,
      "delay": 6.66,
      "onscreen_delay": 5.706,
      "typing_delay": 0.954,
      "typing_duration": 9.806,
      "wpm": 69,
      "message": "ซื้อครบ 500 ลดไปอีก 15 เปอร์เซ็นต์ เพื่อจูงใจ"
    },
    {
      "message_id": 215,
      "agent_id": 14,
      "delay": 5.805,
      "onscreen_delay": 5.597,
      "typing_delay": 0.208,
      "typing_duration": 6.792,
      "wpm": 82,
      "message": "ให้คุณซื้อเพิ่มขึ้นเพื่อรับส่วนลดนะคะ "
    },
    {
      "message_id": 216,
      "agent_id": 43,
      "delay": 2.791,
      "onscreen_delay": 2.13,
      "typing_delay": 0.661,
      "typing_duration": 12.02,
      "wpm": 50,
      "message": "หรือบอกว่าคุณซื้อ 2 ชิ้นขึ้นไป จะแถมอะไร "
    },
    {
      "message_id": 217,
      "agent_id": 36,
      "delay": 8.019,
      "onscreen_delay": 6.636,
      "typing_delay": 1.383,
      "typing_duration": 6.849,
      "wpm": 57,
      "message": "เขาจะเขียนลงไปในหน้าสินค้า"
    },
    {
      "message_id": 218,
      "agent_id": 13,
      "delay": 4.017,
      "onscreen_delay": 3.477,
      "typing_delay": 0.54,
      "typing_duration": 9.561,
      "wpm": 52,
      "message": "นั้น ๆ เลย ที่เป็น Promotion นะคะ "
    },
    {
      "message_id": 219,
      "agent_id": 14,
      "delay": 5.56,
      "onscreen_delay": 4.716,
      "typing_delay": 0.844,
      "typing_duration": 9.496,
      "wpm": 82,
      "message": "อย่างตัวนี้ก็จะบอกว่าซื้อเก้าอี้ครบ 20 ตัว รับส่วนลด "
    },
    {
      "message_id": 220,
      "agent_id": 43,
      "delay": 5.496,
      "onscreen_delay": 4.984,
      "typing_delay": 0.512,
      "typing_duration": 10.801,
      "wpm": 46,
      "message": "10 เปอร์เซ็นต์ หรือว่าถ้าซื้อโต๊ะ "
    },
    {
      "message_id": 221,
      "agent_id": 36,
      "delay": 6.799,
      "onscreen_delay": 5.62,
      "typing_delay": 1.179,
      "typing_duration": 11.107,
      "wpm": 54,
      "message": "เราแถมเก้าอี้ไว้เลย เขาจะเขียนไว้เลยนะคะ "
    },
    {
      "message_id": 222,
      "agent_id": 13,
      "delay": 7.106,
      "onscreen_delay": 6.788,
      "typing_delay": 0.318,
      "typing_duration": 11.68,
      "wpm": 45,
      "message": "อันนี้เป็นแบบตตะกร้าเพิ่มยอดขาย กับ"
    },
    {
      "message_id": 223,
      "agent_id": 14,
      "delay": 7.678,
      "onscreen_delay": 7.127,
      "typing_delay": 0.551,
      "typing_duration": 12.414,
      "wpm": 56,
      "message": "ตะกร้าสินค้าเฉพาะตัวแทนจำหน่าย อาจจะต้อง Login "
    },
    {
      "message_id": 224,
      "agent_id": 43,
      "delay": 8.413,
      "onscreen_delay": 8.211,
      "typing_delay": 0.202,
      "typing_duration": 12.778,
      "wpm": 39,
      "message": "หรือมีการสมัครสมาชิก ใส่เลขสมาชิก "
    },
    {
      "message_id": 225,
      "agent_id": 36,
      "delay": 8.777,
      "onscreen_delay": 7.947,
      "typing_delay": 0.83,
      "typing_duration": 6.352,
      "wpm": 68,
      "message": "ส่วนมากจะเป็นสินค้าเฉพาะกลุ่ม "
    },
    {
      "message_id": 226,
      "agent_id": 13,
      "delay": 4.776,
      "onscreen_delay": 4.417,
      "typing_delay": 0.359,
      "typing_duration": 8.899,
      "wpm": 56,
      "message": "อาจจะใช้กับตัวแทนจำหน่ายของบริษัท "
    },
    {
      "message_id": 227,
      "agent_id": 14,
      "delay": 4.898,
      "onscreen_delay": 4.677,
      "typing_delay": 0.221,
      "typing_duration": 5.652,
      "wpm": 48,
      "message": "เป็นตัวแทนนะคะ ถ้า"
    },
    {
      "message_id": 228,
      "agent_id": 43,
      "delay": 1.651,
      "onscreen_delay": 1.549,
      "typing_delay": 0.102,
      "typing_duration": 9.462,
      "wpm": 62,
      "message": "มีบัตรพนักงาน บัตรสมาชิก คุณจะได้สินค้า"
    },
    {
      "message_id": 229,
      "agent_id": 36,
      "delay": 5.461,
      "onscreen_delay": 5.05,
      "typing_delay": 0.411,
      "typing_duration": 4.444,
      "wpm": 57,
      "message": "ที่ถูกลงไปอีกนะคะ "
    },
    {
      "message_id": 230,
      "agent_id": 13,
      "delay": 1.46,
      "onscreen_delay": 0.873,
      "typing_delay": 0.587,
      "typing_duration": 6.114,
      "wpm": 76,
      "message": "แต่ละคน ก็จะได้ส่วนลดไม่เท่ากัน "
    },
    {
      "message_id": 231,
      "agent_id": 14,
      "delay": 2.112,
      "onscreen_delay": 0.964,
      "typing_delay": 1.148,
      "typing_duration": 6.189,
      "wpm": 65,
      "message": "ตามคุณสมบัติของคนคนนั้นนะคะ "
    },
    {
      "message_id": 232,
      "agent_id": 43,
      "delay": 2.187,
      "onscreen_delay": 1.705,
      "typing_delay": 0.482,
      "typing_duration": 11.856,
      "wpm": 48,
      "message": "เช่น คนนี้ทำยอดขายได้สูงมาก ลดยอดไปอีก "
    },
    {
      "message_id": 233,
      "agent_id": 36,
      "delay": 7.855,
      "onscreen_delay": 6.123,
      "typing_delay": 1.732,
      "typing_duration": 5.31,
      "wpm": 54,
      "message": "เป็นต้นนะคะ เป็นต้น "
    },
    {
      "message_id": 234,
      "agent_id": 13,
      "delay": 3.854,
      "onscreen_delay": 2.231,
      "typing_delay": 1.623,
      "typing_duration": 5.431,
      "wpm": 17,
      "message": "แล้วก็"
    },
    {
      "message_id": 235,
      "agent_id": 14,
      "delay": 1.431,
      "onscreen_delay": 1.279,
      "typing_delay": 0.152,
      "typing_duration": 7.127,
      "wpm": 69,
      "message": "เป็นรูปแบบตะกร้าสินค้าในการส่งออก "
    },
    {
      "message_id": 236,
      "agent_id": 43,
      "delay": 3.125,
      "onscreen_delay": 1.544,
      "typing_delay": 1.581,
      "typing_duration": 13.084,
      "wpm": 38,
      "message": "ราคาขายในประเทศอีกแบบหนึ่ง ส่งออก"
    },
    {
      "message_id": 237,
      "agent_id": 36,
      "delay": 9.082,
      "onscreen_delay": 8.905,
      "typing_delay": 0.177,
      "typing_duration": 9.848,
      "wpm": 88,
      "message": "เป็นแบบหนึ่ง สามารถเลือกรูปแบบการส่งสินค้าได้ จะส่งทางเรือ"
    },
    {
      "message_id": 238,
      "agent_id": 13,
      "delay": 5.847,
      "onscreen_delay": 5.423,
      "typing_delay": 0.424,
      "typing_duration": 9.323,
      "wpm": 63,
      "message": "หรือส่งทางอากาศ ก็คือทางเครื่องบิน ราคา"
    },
    {
      "message_id": 239,
      "agent_id": 14,
      "delay": 5.322,
      "onscreen_delay": 5.115,
      "typing_delay": 0.207,
      "typing_duration": 7.475,
      "wpm": 84,
      "message": "ในการขนส่งก็จะแตกต่างกัน เขาจะมีระบุเลยว่า"
    },
    {
      "message_id": 240,
      "agent_id": 43,
      "delay": 3.471,
      "onscreen_delay": 2.555,
      "typing_delay": 0.916,
      "typing_duration": 8.884,
      "wpm": 64,
      "message": "คุณจะให้ส่งไปที่ประเทศอะไร จำนวนเท่าไร "
    },
    {
      "message_id": 241,
      "agent_id": 36,
      "delay": 4.883,
      "onscreen_delay": 3.945,
      "typing_delay": 0.938,
      "typing_duration": 5.418,
      "wpm": 75,
      "message": "เลือกรูปแบบการส่งแบบไหนนะคะ "
    },
    {
      "message_id": 242,
      "agent_id": 13,
      "delay": 1.417,
      "onscreen_delay": 0.026,
      "typing_delay": 1.391,
      "typing_duration": 8.695,
      "wpm": 59,
      "message": "อันนี้ก็จะเป็นรูปแบบของการส่งออกนะ "
    },
    {
      "message_id": 243,
      "agent_id": 14,
      "delay": 4.694,
      "onscreen_delay": 3.707,
      "typing_delay": 0.987,
      "typing_duration": 6.899,
      "wpm": 43,
      "message": "กับแบบตะกร้าลับเฉพาะ"
    },
    {
      "message_id": 244,
      "agent_id": 43,
      "delay": 2.898,
      "onscreen_delay": 1.73,
      "typing_delay": 1.168,
      "typing_duration": 8.496,
      "wpm": 30,
      "message": "นะคะ ราคาจะไม่บอก"
    },
    {
      "message_id": 245,
      "agent_id": 36,
      "delay": 4.493,
      "onscreen_delay": 3.402,
      "typing_delay": 1.091,
      "typing_duration": 5.485,
      "wpm": 71,
      "message": "จนกว่าคุณจะเป็นสมาชิก หรือ"
    },
    {
      "message_id": 246,
      "agent_id": 13,
      "delay": 1.484,
      "onscreen_delay": 0.807,
      "typing_delay": 0.677,
      "typing_duration": 13.371,
      "wpm": 42,
      "message": "สมัครสมาชิกแล้วเท่านั้น ถึงจะเห็นราคา"
    },
    {
      "message_id": 247,
      "agent_id": 14,
      "delay": 9.371,
      "onscreen_delay": 7.711,
      "typing_delay": 1.66,
      "typing_duration": 5.316,
      "wpm": 54,
      "message": "นะคะ ราคาก็จะปิดไว้ "
    },
    {
      "message_id": 248,
      "agent_id": 43,
      "delay": 5.369,
      "onscreen_delay": 4.975,
      "typing_delay": 0.394,
      "typing_duration": 12.538,
      "wpm": 35,
      "message": "ไม่ได้มีการบอกว่าทักแชตมานะคะ "
    },
    {
      "message_id": 249,
      "agent_id": 36,
      "delay": 8.537,
      "onscreen_delay": 7.722,
      "typing_delay": 0.815,
      "typing_duration": 8.761,
      "wpm": 67,
      "message": "แสดงราคาเลย อันนี้เป็นแบบตะกร้าลับเฉพาะ"
    },
    {
      "message_id": 250,
      "agent_id": 13,
      "delay": 4.76,
      "onscreen_delay": 4.136,
      "typing_delay": 0.624,
      "typing_duration": 6.617,
      "wpm": 25,
      "message": "นะคะ รูปแบบ"
    },
    {
      "message_id": 251,
      "agent_id": 14,
      "delay": 2.615,
      "onscreen_delay": 1.739,
      "typing_delay": 0.876,
      "typing_duration": 8.008,
      "wpm": 82,
      "message": "ตะกร้าที่แก้ไขรายละเอียดได้ เช่น การปรับแต่ง"
    },
    {
      "message_id": 252,
      "agent_id": 43,
      "delay": 4.004,
      "onscreen_delay": 3.553,
      "typing_delay": 0.451,
      "typing_duration": 8.914,
      "wpm": 49,
      "message": "คอมพิวเตอร์ ปกติก็แพงอยู่แล้ว "
    },
    {
      "message_id": 253,
      "agent_id": 36,
      "delay": 4.912,
      "onscreen_delay": 3.986,
      "typing_delay": 0.926,
      "typing_duration": 7.407,
      "wpm": 71,
      "message": "เราอยากเพิ่มอะไรเข้าไปอีก เพิ่ม Ram "
    },
    {
      "message_id": 254,
      "agent_id": 13,
      "delay": 3.406,
      "onscreen_delay": 3.031,
      "typing_delay": 0.375,
      "typing_duration": 7.925,
      "wpm": 55,
      "message": "เพิ่มการ์ดจอ เพิ่มหน่วยความจำ "
    },
    {
      "message_id": 255,
      "agent_id": 14,
      "delay": 3.924,
      "onscreen_delay": 1.934,
      "typing_delay": 1.99,
      "typing_duration": 6.465,
      "wpm": 46,
      "message": "หรือเปลี่ยนคีย์บอร์ด "
    },
    {
      "message_id": 256,
      "agent_id": 43,
      "delay": 2.464,
      "onscreen_delay": 1.972,
      "typing_delay": 0.492,
      "typing_duration": 8.541,
      "wpm": 54,
      "message": "เปลี่ยนสี อะไรก็ว่าไป ในสิ่งที่"
    },
    {
      "message_id": 257,
      "agent_id": 36,
      "delay": 4.538,
      "onscreen_delay": 3.697,
      "typing_delay": 0.841,
      "typing_duration": 5.745,
      "wpm": 65,
      "message": "ปรับแต่งได้ตามที่เว็บไซต์"
    },
    {
      "message_id": 258,
      "agent_id": 13,
      "delay": 1.744,
      "onscreen_delay": 1.26,
      "typing_delay": 0.484,
      "typing_duration": 13.049,
      "wpm": 52,
      "message": "เขากำหนดนะ ไม่ใช่ว่า มันไม่มีหรอก คุณอยากปรับ "
    },
    {
      "message_id": 259,
      "agent_id": 14,
      "delay": 9.048,
      "onscreen_delay": 8.632,
      "typing_delay": 0.416,
      "typing_duration": 4.788,
      "wpm": 81,
      "message": "มาทำเองนอกเหนือจากนั้นนะคะ "
    },
    {
      "message_id": 260,
      "agent_id": 43,
      "delay": 5.045,
      "onscreen_delay": 3.777,
      "typing_delay": 1.268,
      "typing_duration": 10.916,
      "wpm": 43,
      "message": "การชำระเงิน แล้วก็การยื่นเรื่อง "
    },
    {
      "message_id": 261,
      "agent_id": 36,
      "delay": 6.915,
      "onscreen_delay": 6.757,
      "typing_delay": 0.158,
      "typing_duration": 8.356,
      "wpm": 66,
      "message": "เป็นร้านที่สามารถรับบัตรเครดิตได้นะคะ "
    },
    {
      "message_id": 262,
      "agent_id": 13,
      "delay": 4.354,
      "onscreen_delay": 3.659,
      "typing_delay": 0.695,
      "typing_duration": 7.638,
      "wpm": 61,
      "message": "วิธีการที่ชำระเงิน จากเมื่อก่อน"
    },
    {
      "message_id": 263,
      "agent_id": 14,
      "delay": 3.637,
      "onscreen_delay": 2.706,
      "typing_delay": 0.931,
      "typing_duration": 9.434,
      "wpm": 70,
      "message": "จนถึงปัจจุบันนี่ ก็ที่ได้ความนิยมนะคะ จะเป็น"
    },
    {
      "message_id": 264,
      "agent_id": 43,
      "delay": 5.434,
      "onscreen_delay": 5.001,
      "typing_delay": 0.433,
      "typing_duration": 11.696,
      "wpm": 45,
      "message": "บัตรเครดิตอยู่ การโอนเงินผ่านธนาคาร "
    },
    {
      "message_id": 265,
      "agent_id": 36,
      "delay": 7.694,
      "onscreen_delay": 7.279,
      "typing_delay": 0.415,
      "typing_duration": 8.038,
      "wpm": 69,
      "message": "ทั้งผ่าน QR Code แล้วก็ใช้เงินดิจิทัล "
    },
    {
      "message_id": 266,
      "agent_id": 13,
      "delay": 4.036,
      "onscreen_delay": 3.643,
      "typing_delay": 0.393,
      "typing_duration": 11.643,
      "wpm": 46,
      "message": "ผ่านผู้ให้บริการต่าง ๆ อย่างเช่น พวก "
    },
    {
      "message_id": 267,
      "agent_id": 14,
      "delay": 7.642,
      "onscreen_delay": 7.331,
      "typing_delay": 0.311,
      "typing_duration": 8.429,
      "wpm": 46,
      "message": "True Money แบบนี้ก็ได้นะคะ "
    },
    {
      "message_id": 268,
      "agent_id": 43,
      "delay": 4.428,
      "onscreen_delay": 3.777,
      "typing_delay": 0.651,
      "typing_duration": 8.411,
      "wpm": 55,
      "message": "ซึ่งขั้นตอนในการที่เรามีร้านค้า"
    },
    {
      "message_id": 269,
      "agent_id": 36,
      "delay": 4.41,
      "onscreen_delay": 4.128,
      "typing_delay": 0.282,
      "typing_duration": 10.338,
      "wpm": 59,
      "message": "อยากรับบัตรเครดิตได้ต้องเขียนโครงการเขียน"
    },
    {
      "message_id": 270,
      "agent_id": 13,
      "delay": 6.336,
      "onscreen_delay": 5.911,
      "typing_delay": 0.425,
      "typing_duration": 13.505,
      "wpm": 37,
      "message": "วัตถุประสงค์ของร้าน ลักษณะของร้าน "
    },
    {
      "message_id": 271,
      "agent_id": 14,
      "delay": 9.504,
      "onscreen_delay": 8.954,
      "typing_delay": 0.55,
      "typing_duration": 5.397,
      "wpm": 64,
      "message": "คุณคืออะไรนะคะ มีนโยบาย"
    },
    {
      "message_id": 272,
      "agent_id": 43,
      "delay": 5.502,
      "onscreen_delay": 4.97,
      "typing_delay": 0.532,
      "typing_duration": 11.3,
      "wpm": 54,
      "message": "การประกันสินค้า การรับคืนสินค้า ทีมงานคุณ "
    },
    {
      "message_id": 273,
      "agent_id": 36,
      "delay": 7.3,
      "onscreen_delay": 7.014,
      "typing_delay": 0.286,
      "typing_duration": 7.149,
      "wpm": 97,
      "message": "บริษัทคุณมีหน้าตาเป็นอย่างไร ถ้าเป็นร้านเล็ก ๆ "
    },
    {
      "message_id": 274,
      "agent_id": 13,
      "delay": 3.299,
      "onscreen_delay": 2.656,
      "typing_delay": 0.643,
      "typing_duration": 11.388,
      "wpm": 38,
      "message": "มันจะค่อนข้างยุ่งยาก เขาจะขาย"
    },
    {
      "message_id": 275,
      "agent_id": 14,
      "delay": 7.387,
      "onscreen_delay": 7.14,
      "typing_delay": 0.247,
      "typing_duration": 7.557,
      "wpm": 99,
      "message": "สินค้นหรือเว็บที่ให้บริการง่ายกว่า เขาไม่ต้องทำเอง"
    },
    {
      "message_id": 276,
      "agent_id": 43,
      "delay": 3.552,
      "onscreen_delay": 2.723,
      "typing_delay": 0.829,
      "typing_duration": 4.061,
      "wpm": 15,
      "message": "นะคะ "
    },
    {
      "message_id": 277,
      "agent_id": 36,
      "delay": 0.701,
      "onscreen_delay": 0,
      "typing_delay": 0.701,
      "typing_duration": 5.669,
      "wpm": 42,
      "message": "แต่ปัญหาการขอใช้"
    },
    {
      "message_id": 278,
      "agent_id": 13,
      "delay": 1.667,
      "onscreen_delay": 1.364,
      "typing_delay": 0.303,
      "typing_duration": 8.244,
      "wpm": 64,
      "message": "ระบบจ่ายสตางค์บัตรเครดิตของคนไทยนี่ "
    },
    {
      "message_id": 279,
      "agent_id": 14,
      "delay": 4.243,
      "onscreen_delay": 2.784,
      "typing_delay": 1.459,
      "typing_duration": 10.355,
      "wpm": 74,
      "message": "ร้านทั่วไปบางทีเขาไม่อยากจะรับบัตรเครดิต เพราะมันจะ"
    },
    {
      "message_id": 280,
      "agent_id": 43,
      "delay": 6.354,
      "onscreen_delay": 5.226,
      "typing_delay": 1.128,
      "typing_duration": 10.217,
      "wpm": 35,
      "message": "ถูกหักค่าบริการจากธนาคาร "
    },
    {
      "message_id": 281,
      "agent_id": 36,
      "delay": 6.216,
      "onscreen_delay": 4.904,
      "typing_delay": 1.312,
      "typing_duration": 5.625,
      "wpm": 80,
      "message": "แล้วร้านแต่ละร้านไม่อยากให้หัก "
    },
    {
      "message_id": 282,
      "agent_id": 13,
      "delay": 2.215,
      "onscreen_delay": 1.749,
      "typing_delay": 0.466,
      "typing_duration": 9.044,
      "wpm": 66,
      "message": "เพราะมันถือว่าเป็นส่วนหนึ่งของกำไรของเขา"
    },
    {
      "message_id": 283,
      "agent_id": 14,
      "delay": 5.043,
      "onscreen_delay": 4.757,
      "typing_delay": 0.286,
      "typing_duration": 8.748,
      "wpm": 84,
      "message": "นะคะ แล้วก็ร้านไหนจะรับบัตรเครดิตได้ต้องมีเงินฝาก"
    },
    {
      "message_id": 284,
      "agent_id": 43,
      "delay": 4.746,
      "onscreen_delay": 3.895,
      "typing_delay": 0.851,
      "typing_duration": 8.803,
      "wpm": 44,
      "message": "ค้ำประกันอีก มันเลยยุ่งยาก "
    },
    {
      "message_id": 285,
      "agent_id": 36,
      "delay": 4.799,
      "onscreen_delay": 4.565,
      "typing_delay": 0.234,
      "typing_duration": 8.441,
      "wpm": 75,
      "message": "ร้านค้าในไทยทั่วไปก็เลยไม่ชอบใช้บัตรเครดิต "
    },
    {
      "message_id": 286,
      "agent_id": 13,
      "delay": 4.44,
      "onscreen_delay": 4.052,
      "typing_delay": 0.388,
      "typing_duration": 11.929,
      "wpm": 50,
      "message": "ชอบเงินสดมากกว่า ชอบจ่าย QR Code มากกว่า"
    },
    {
      "message_id": 287,
      "agent_id": 14,
      "delay": 7.927,
      "onscreen_delay": 7.192,
      "typing_delay": 0.735,
      "typing_duration": 8.632,
      "wpm": 49,
      "message": "นะคะ ซึ่งการรักษาความปลอดภัย"
    },
    {
      "message_id": 288,
      "agent_id": 43,
      "delay": 4.631,
      "onscreen_delay": 4.059,
      "typing_delay": 0.572,
      "typing_duration": 12.682,
      "wpm": 53,
      "message": "ในการชำระเงินนี่ มันก็จะมีส่วนสำคัญอยู่ 2 จุด "
    },
    {
      "message_id": 289,
      "agent_id": 36,
      "delay": 8.681,
      "onscreen_delay": 7.821,
      "typing_delay": 0.86,
      "typing_duration": 7.868,
      "wpm": 32,
      "message": "ก็คือการคำนวณเงิน "
    },
    {
      "message_id": 290,
      "agent_id": 13,
      "delay": 4.679,
      "onscreen_delay": 4.242,
      "typing_delay": 0.437,
      "typing_duration": 11.984,
      "wpm": 65,
      "message": "เมื่อมีการ Check Out ก็คือ สิ้นสุดการเลือกสินค้าแล้ว "
    },
    {
      "message_id": 291,
      "agent_id": 14,
      "delay": 7.983,
      "onscreen_delay": 7.433,
      "typing_delay": 0.55,
      "typing_duration": 5.132,
      "wpm": 73,
      "message": "ต้องการจะจ่ายเงินแล้วนะคะ "
    },
    {
      "message_id": 292,
      "agent_id": 43,
      "delay": 3.983,
      "onscreen_delay": 3.56,
      "typing_delay": 0.423,
      "typing_duration": 10.183,
      "wpm": 35,
      "message": "จุดที่ 2 ก็คือระหว่างการ"
    },
    {
      "message_id": 293,
      "agent_id": 36,
      "delay": 6.182,
      "onscreen_delay": 6.006,
      "typing_delay": 0.176,
      "typing_duration": 4.121,
      "wpm": 95,
      "message": "ชำระเงินด้วยบัตรเครดิตนะคะ "
    },
    {
      "message_id": 294,
      "agent_id": 13,
      "delay": 2.181,
      "onscreen_delay": 0.946,
      "typing_delay": 1.235,
      "typing_duration": 9.906,
      "wpm": 42,
      "message": "การคำนวณเงินที่ดี ต้องสามารภ"
    },
    {
      "message_id": 295,
      "agent_id": 14,
      "delay": 5.905,
      "onscreen_delay": 5.365,
      "typing_delay": 0.54,
      "typing_duration": 7.781,
      "wpm": 79,
      "message": "แยกย่อยแสดงได้อย่างชัดเจน เช่น ราคาสินค้า "
    },
    {
      "message_id": 296,
      "agent_id": 43,
      "delay": 3.78,
      "onscreen_delay": 3.439,
      "typing_delay": 0.341,
      "typing_duration": 7.666,
      "wpm": 33,
      "message": "ค่าขนส่ง ภาษี ค่า"
    },
    {
      "message_id": 297,
      "agent_id": 36,
      "delay": 3.664,
      "onscreen_delay": 2.701,
      "typing_delay": 0.963,
      "typing_duration": 6.875,
      "wpm": 74,
      "message": "ห่อพัสดุบางอย่าง อยากจ่ายเงินเพิ่ม "
    },
    {
      "message_id": 298,
      "agent_id": 13,
      "delay": 2.872,
      "onscreen_delay": 2.359,
      "typing_delay": 0.513,
      "typing_duration": 8.267,
      "wpm": 60,
      "message": "ประกันสินค้า ใครอยากจ่ายเพิ่ม ได้"
    },
    {
      "message_id": 299,
      "agent_id": 14,
      "delay": 4.265,
      "onscreen_delay": 3.793,
      "typing_delay": 0.472,
      "typing_duration": 6.408,
      "wpm": 75,
      "message": "นะคะ แต่ทุกอย่างนี้จะต้องแยกเป็น"
    },
    {
      "message_id": 300,
      "agent_id": 43,
      "delay": 2.406,
      "onscreen_delay": 1.305,
      "typing_delay": 1.101,
      "typing_duration": 9.962,
      "wpm": 39,
      "message": "รายการให้ชัดเจน แล้วก็ต้อง"
    },
    {
      "message_id": 301,
      "agent_id": 36,
      "delay": 5.961,
      "onscreen_delay": 5.484,
      "typing_delay": 0.477,
      "typing_duration": 6.044,
      "wpm": 62,
      "message": "มีความยืดหยุ่นในการแสดงผล "
    },
    {
      "message_id": 302,
      "agent_id": 13,
      "delay": 2.043,
      "onscreen_delay": 1.498,
      "typing_delay": 0.545,
      "typing_duration": 6.592,
      "wpm": 64,
      "message": "ยังสามารถปรับลดสินค้าได้นะคะ "
    },
    {
      "message_id": 303,
      "agent_id": 14,
      "delay": 2.592,
      "onscreen_delay": 1.785,
      "typing_delay": 0.807,
      "typing_duration": 9.691,
      "wpm": 46,
      "message": "ตราบใดที่เขายังไม่กดจ่ายสตางค์ "
    },
    {
      "message_id": 304,
      "agent_id": 43,
      "delay": 5.689,
      "onscreen_delay": 4.883,
      "typing_delay": 0.806,
      "typing_duration": 13.654,
      "wpm": 24,
      "message": "แล้วก็ถ้ามันมีโพรโมชัน"
    },
    {
      "message_id": 305,
      "agent_id": 36,
      "delay": 9.653,
      "onscreen_delay": 8.301,
      "typing_delay": 1.352,
      "typing_duration": 8.584,
      "wpm": 45,
      "message": "อัตโนมัติ ถ้าลูกค้าใส่โค้ด "
    },
    {
      "message_id": 306,
      "agent_id": 13,
      "delay": 5.651,
      "onscreen_delay": 5.003,
      "typing_delay": 0.648,
      "typing_duration": 5.507,
      "wpm": 76,
      "message": "หรือใส่รหัสส่วนลดแล้ว รวมถึง "
    },
    {
      "message_id": 307,
      "agent_id": 14,
      "delay": 1.648,
      "onscreen_delay": 1.424,
      "typing_delay": 0.224,
      "typing_duration": 6.864,
      "wpm": 96,
      "message": "ถ้ามันมีสิทธิพิเศษสำหรับสมาชิก มันต้องแสดงผล"
    },
    {
      "message_id": 308,
      "agent_id": 43,
      "delay": 2.862,
      "onscreen_delay": 2.063,
      "typing_delay": 0.799,
      "typing_duration": 12.22,
      "wpm": 44,
      "message": "ทันทีนะคะ ไม่ใช่ว่าซื้อไปแล้วเพิ่งมา"
    },
    {
      "message_id": 309,
      "agent_id": 36,
      "delay": 8.219,
      "onscreen_delay": 7.747,
      "typing_delay": 0.472,
      "typing_duration": 14.392,
      "wpm": 26,
      "message": "เช็ก มันมีสิทธิ์สมาชิกนี่ "
    },
    {
      "message_id": 310,
      "agent_id": 13,
      "delay": 10.391,
      "onscreen_delay": 9.881,
      "typing_delay": 0.51,
      "typing_duration": 4.87,
      "wpm": 49,
      "message": "ไม่ได้ มันจะต้อง"
    },
    {
      "message_id": 311,
      "agent_id": 14,
      "delay": 6.39,
      "onscreen_delay": 6.146,
      "typing_delay": 0.244,
      "typing_duration": 7.328,
      "wpm": 61,
      "message": "ตัดยอดหรือส่งผลตอนนั้น ขณะนั้น "
    },
    {
      "message_id": 312,
      "agent_id": 43,
      "delay": 3.327,
      "onscreen_delay": 2.373,
      "typing_delay": 0.954,
      "typing_duration": 12.361,
      "wpm": 34,
      "message": "ก่อนที่เขาจะกดจ่ายสตางค์นะคะ "
    },
    {
      "message_id": 313,
      "agent_id": 36,
      "delay": 8.36,
      "onscreen_delay": 8.244,
      "typing_delay": 0.116,
      "typing_duration": 7.149,
      "wpm": 76,
      "message": "สำคัญที่สุดก็คือระบบรักษาความปลอดภัย "
    },
    {
      "message_id": 314,
      "agent_id": 13,
      "delay": 4.359,
      "onscreen_delay": 2.499,
      "typing_delay": 1.86,
      "typing_duration": 13.595,
      "wpm": 39,
      "message": "ซึ่งระบบรักษาความปลอดภัย ที่นิยมใช้ "
    },
    {
      "message_id": 315,
      "agent_id": 14,
      "delay": 9.594,
      "onscreen_delay": 9.293,
      "typing_delay": 0.301,
      "typing_duration": 9.022,
      "wpm": 91,
      "message": "นะคะ Secure Socket Layer ซึ่งจะต้องไปจดทะเบียนกับบริษัท"
    },
    {
      "message_id": 316,
      "agent_id": 43,
      "delay": 5.592,
      "onscreen_delay": 4.757,
      "typing_delay": 0.835,
      "typing_duration": 13.828,
      "wpm": 21,
      "message": "ที่ชื่อว่า Verisign "
    },
    {
      "message_id": 317,
      "agent_id": 36,
      "delay": 9.827,
      "onscreen_delay": 8.883,
      "typing_delay": 0.944,
      "typing_duration": 15.001,
      "wpm": 38,
      "message": "ถ้าตอนนี้เราใช้อินเทอร์เน็ตอยู่ ภาพมัน"
    },
    {
      "message_id": 318,
      "agent_id": 13,
      "delay": 11,
      "onscreen_delay": 10.586,
      "typing_delay": 0.414,
      "typing_duration": 10.406,
      "wpm": 43,
      "message": "เหมือนลูกกุญแจล็อก เป็นสีเขียว "
    },
    {
      "message_id": 319,
      "agent_id": 14,
      "delay": 7,
      "onscreen_delay": 5.349,
      "typing_delay": 1.651,
      "typing_duration": 13.718,
      "wpm": 47,
      "message": "บางอันก็ไม่เป็นสีเขียว แต่ตรงข้างล่างนี่ค่ะ "
    },
    {
      "message_id": 320,
      "agent_id": 43,
      "delay": 9.716,
      "onscreen_delay": 6.293,
      "typing_delay": 3.423,
      "typing_duration": 13.408,
      "wpm": 20,
      "message": "STTP มันต้องมีรหัส"
    },
    {
      "message_id": 321,
      "agent_id": 36,
      "delay": 9.407,
      "onscreen_delay": 9.123,
      "typing_delay": 0.284,
      "typing_duration": 7.308,
      "wpm": 82,
      "message": "ด้วย ก็คือมันเป็นการเข้ารหัส ไม่อยู่ดี ๆ "
    },
    {
      "message_id": 322,
      "agent_id": 13,
      "delay": 5.406,
      "onscreen_delay": 4.915,
      "typing_delay": 0.491,
      "typing_duration": 13.89,
      "wpm": 56,
      "message": "อยากใส่ก็ใส่นะคะ มันจะต้องเป็นเว็บไซต์ที่ขึ้นทะเบียน "
    },
    {
      "message_id": 323,
      "agent_id": 14,
      "delay": 9.889,
      "onscreen_delay": 9.769,
      "typing_delay": 0.12,
      "typing_duration": 11.087,
      "wpm": 76,
      "message": "จดทะเบียนแล้ว ถึงจะขึ้นตัว S แบบนี้นะคะ ก็คือเว็บไซน์นี้"
    },
    {
      "message_id": 324,
      "agent_id": 43,
      "delay": 7.085,
      "onscreen_delay": 6.21,
      "typing_delay": 0.875,
      "typing_duration": 13.851,
      "wpm": 50,
      "message": "ในการทำการเข้ารหัสแล้ว ปลอดภัยในระดับหนึ่งแล้ว"
    },
    {
      "message_id": 325,
      "agent_id": 36,
      "delay": 9.849,
      "onscreen_delay": 8.661,
      "typing_delay": 1.188,
      "typing_duration": 7.743,
      "wpm": 27,
      "message": "นะคะ โดยบริษัท "
    },
    {
      "message_id": 326,
      "agent_id": 13,
      "delay": 5.848,
      "onscreen_delay": 4.641,
      "typing_delay": 1.207,
      "typing_duration": 8.356,
      "wpm": 14,
      "message": "Verified "
    },
    {
      "message_id": 327,
      "agent_id": 14,
      "delay": 4.355,
      "onscreen_delay": 3.18,
      "typing_delay": 1.175,
      "typing_duration": 6.484,
      "wpm": 60,
      "message": "ก่อตั้งมาหลายปีแล้วนะคะ ก็"
    },
    {
      "message_id": 328,
      "agent_id": 43,
      "delay": 2.483,
      "onscreen_delay": 0.956,
      "typing_delay": 1.527,
      "typing_duration": 15.001,
      "wpm": 42,
      "message": "เป็นระบบที่มีความน่าเชื่อถือมาโดยตลอด ปัจจ"
    },
    {
      "message_id": 329,
      "agent_id": 36,
      "delay": 11,
      "onscreen_delay": 10.574,
      "typing_delay": 0.426,
      "typing_duration": 6.882,
      "wpm": 50,
      "message": "ก็ยังมั่นใจว่าข้อมูลที่"
    },
    {
      "message_id": 330,
      "agent_id": 13,
      "delay": 6.999,
      "onscreen_delay": 4.738,
      "typing_delay": 2.261,
      "typing_duration": 10.196,
      "wpm": 22,
      "message": "ใช้ตัวเทคโนโลยี "
    },
    {
      "message_id": 331,
      "agent_id": 14,
      "delay": 6.193,
      "onscreen_delay": 5.778,
      "typing_delay": 0.415,
      "typing_duration": 11.109,
      "wpm": 68,
      "message": "ปกป้อง จะมีความปลอดภัยสูงสุด และปัจจุบันนี่ยังเป็น"
    },
    {
      "message_id": 332,
      "agent_id": 43,
      "delay": 7.108,
      "onscreen_delay": 6.34,
      "typing_delay": 0.768,
      "typing_duration": 12.864,
      "wpm": 19,
      "message": "บริษัทที่อนุมัติ"
    },
    {
      "message_id": 333,
      "agent_id": 36,
      "delay": 8.863,
      "onscreen_delay": 8.243,
      "typing_delay": 0.62,
      "typing_duration": 11.389,
      "wpm": 47,
      "message": "รับรองความปลอดภัยอันดับ 1 ของโลกอยู่ "
    },
    {
      "message_id": 334,
      "agent_id": 13,
      "delay": 7.388,
      "onscreen_delay": 6.931,
      "typing_delay": 0.457,
      "typing_duration": 11.044,
      "wpm": 48,
      "message": "บริษัท Verified ตัวนี้ แวซึ่งไม่ใช่"
    },
    {
      "message_id": 335,
      "agent_id": 14,
      "delay": 7.041,
      "onscreen_delay": 6.374,
      "typing_delay": 0.667,
      "typing_duration": 7.373,
      "wpm": 71,
      "message": "จะได้ใช้กันฟรี ๆ ต้องเสียสตางค์นะคะ "
    },
    {
      "message_id": 336,
      "agent_id": 43,
      "delay": 3.372,
      "onscreen_delay": 1.939,
      "typing_delay": 1.433,
      "typing_duration": 9.705,
      "wpm": 37,
      "message": "ก็จะเอาตัว Top ที่สุดเลย "
    },
    {
      "message_id": 337,
      "agent_id": 36,
      "delay": 5.704,
      "onscreen_delay": 3.883,
      "typing_delay": 1.821,
      "typing_duration": 5.11,
      "wpm": 53,
      "message": "ก็หลักหลายหมื่นบาท "
    },
    {
      "message_id": 338,
      "agent_id": 13,
      "delay": 1.703,
      "onscreen_delay": 0.647,
      "typing_delay": 1.056,
      "typing_duration": 8.85,
      "wpm": 46,
      "message": "เพื่อให้ได้แถบสีเขียวแบบนี้ "
    },
    {
      "message_id": 339,
      "agent_id": 14,
      "delay": 4.848,
      "onscreen_delay": 4.256,
      "typing_delay": 0.592,
      "typing_duration": 11.598,
      "wpm": 70,
      "message": "เว็บไซต์หลาย ๆ อันจะมีแถบสีเขียวแบบนี้นะคะ เพื่อยืนยัน"
    },
    {
      "message_id": 340,
      "agent_id": 43,
      "delay": 7.597,
      "onscreen_delay": 7.049,
      "typing_delay": 0.548,
      "typing_duration": 8.341,
      "wpm": 38,
      "message": "ว่าเว็บไซต์เขาปลอดภัย "
    },
    {
      "message_id": 341,
      "agent_id": 36,
      "delay": 4.34,
      "onscreen_delay": 3.487,
      "typing_delay": 0.853,
      "typing_duration": 13.65,
      "wpm": 41,
      "message": "โจรกรรมมูล ถ้าอย่างไรเดี๋ยวจะหาข้อมูล"
    },
    {
      "message_id": 342,
      "agent_id": 13,
      "delay": 9.649,
      "onscreen_delay": 8.081,
      "typing_delay": 1.568,
      "typing_duration": 11.393,
      "wpm": 51,
      "message": "ที่มันขึ้นสัญลักษณ์แถบเขียวนี้ให้ดูนะคะ "
    },
    {
      "message_id": 343,
      "agent_id": 14,
      "delay": 7.391,
      "onscreen_delay": 4.526,
      "typing_delay": 2.865,
      "typing_duration": 9.578,
      "wpm": 50,
      "message": "อันนี้เป็นหน้าตาของเว็บ Verisign "
    },
    {
      "message_id": 344,
      "agent_id": 43,
      "delay": 5.577,
      "onscreen_delay": 4.938,
      "typing_delay": 0.639,
      "typing_duration": 10.113,
      "wpm": 55,
      "message": "นะคะ เผื่อต่อไปเรียนจบไปแล้ว ไปฝึกงาน "
    },
    {
      "message_id": 345,
      "agent_id": 36,
      "delay": 6.112,
      "onscreen_delay": 5.228,
      "typing_delay": 0.884,
      "typing_duration": 7.51,
      "wpm": 42,
      "message": "แล้วพี่ ๆ ในบริษัทเขา"
    },
    {
      "message_id": 346,
      "agent_id": 13,
      "delay": 3.509,
      "onscreen_delay": 1.972,
      "typing_delay": 1.537,
      "typing_duration": 11.825,
      "wpm": 37,
      "message": "ต้องทำธุรกรรมร่วมกับ Verisign "
    },
    {
      "message_id": 347,
      "agent_id": 14,
      "delay": 7.824,
      "onscreen_delay": 7.368,
      "typing_delay": 0.456,
      "typing_duration": 5.312,
      "wpm": 99,
      "message": "อ๋อ เราเคยรู้จักบริษัทนี้มาแล้วนะคะ "
    },
    {
      "message_id": 348,
      "agent_id": 43,
      "delay": 3.823,
      "onscreen_delay": 0.277,
      "typing_delay": 3.546,
      "typing_duration": 7.628,
      "wpm": 18,
      "message": "ครับ ซึ่ง"
    },
    {
      "message_id": 349,
      "agent_id": 36,
      "delay": 3.627,
      "onscreen_delay": 3.202,
      "typing_delay": 0.425,
      "typing_duration": 11.569,
      "wpm": 58,
      "message": "ปัจจุบันระบบรักษาความปลอดภัยก็จะมีอยู่ 2 ระบบ "
    },
    {
      "message_id": 350,
      "agent_id": 13,
      "delay": 7.568,
      "onscreen_delay": 7.18,
      "typing_delay": 0.388,
      "typing_duration": 10.468,
      "wpm": 37,
      "message": "ก็คือ SSL กับ SET SSL เป็น "
    },
    {
      "message_id": 351,
      "agent_id": 14,
      "delay": 6.467,
      "onscreen_delay": 5.627,
      "typing_delay": 0.84,
      "typing_duration": 9.86,
      "wpm": 75,
      "message": "Protocol ที่เพิ่มความปลอดภัยในการรับส่งข้อมูลผ่าน"
    },
    {
      "message_id": 352,
      "agent_id": 43,
      "delay": 5.858,
      "onscreen_delay": 5.117,
      "typing_delay": 0.741,
      "typing_duration": 12.965,
      "wpm": 58,
      "message": "เครือข่ายนะคะ ทำให้ข้อมูลของเราเป็นความลับ ตั้งแต่"
    },
    {
      "message_id": 353,
      "agent_id": 36,
      "delay": 8.963,
      "onscreen_delay": 8.608,
      "typing_delay": 0.355,
      "typing_duration": 13.252,
      "wpm": 46,
      "message": "รหัสผ่าน หมายเลขบัตรเครดิต รหัส 3 ตัวหลัง "
    },
    {
      "message_id": 354,
      "agent_id": 13,
      "delay": 9.251,
      "onscreen_delay": 8.243,
      "typing_delay": 1.008,
      "typing_duration": 5.43,
      "wpm": 61,
      "message": "ข้างหลังบัตรนะคะ ก็... "
    },
    {
      "message_id": 355,
      "agent_id": 14,
      "delay": 5.25,
      "onscreen_delay": 4.058,
      "typing_delay": 1.192,
      "typing_duration": 9.015,
      "wpm": 68,
      "message": "นอกจากคนรับ คนส่งข้อมูลแล้ว เขาการันตีว่า"
    },
    {
      "message_id": 356,
      "agent_id": 43,
      "delay": 5.015,
      "onscreen_delay": 4.112,
      "typing_delay": 0.903,
      "typing_duration": 9.682,
      "wpm": 53,
      "message": "ไม่มีใครสามารถดึงข้อมูลของคุณไปได้ "
    },
    {
      "message_id": 357,
      "agent_id": 36,
      "delay": 5.68,
      "onscreen_delay": 3.45,
      "typing_delay": 2.23,
      "typing_duration": 5.672,
      "wpm": 45,
      "message": "หน้าที่ของ SSL ก็"
    },
    {
      "message_id": 358,
      "agent_id": 13,
      "delay": 1.679,
      "onscreen_delay": 0.717,
      "typing_delay": 0.962,
      "typing_duration": 8.823,
      "wpm": 31,
      "message": "มีไว้สำหรับตรวจสอบ "
    },
    {
      "message_id": 359,
      "agent_id": 14,
      "delay": 4.822,
      "onscreen_delay": 4.701,
      "typing_delay": 0.121,
      "typing_duration": 13.431,
      "wpm": 58,
      "message": "การเข้ารหัสลับ การติดต่อสื่อสารระหว่าง Client Server "
    },
    {
      "message_id": 360,
      "agent_id": 43,
      "delay": 9.429,
      "onscreen_delay": 8.217,
      "typing_delay": 1.212,
      "typing_duration": 8.444,
      "wpm": 55,
      "message": "หน้าที่หลัก ๆ มีอยู่ 3 ส่วน คือ "
    },
    {
      "message_id": 361,
      "agent_id": 36,
      "delay": 5.428,
      "onscreen_delay": 5.241,
      "typing_delay": 0.187,
      "typing_duration": 13.219,
      "wpm": 44,
      "message": "ตรวจสอบว่า Client เป็นจริงแล้วก็ใส่รหัส"
    },
    {
      "message_id": 362,
      "agent_id": 13,
      "delay": 9.216,
      "onscreen_delay": 8.817,
      "typing_delay": 0.399,
      "typing_duration": 4.46,
      "wpm": 74,
      "message": "ของการเชื่อมต่อไว้นะคะ "
    },
    {
      "message_id": 363,
      "agent_id": 14,
      "delay": 5.215,
      "onscreen_delay": 4.017,
      "typing_delay": 1.198,
      "typing_duration": 6.304,
      "wpm": 69,
      "message": "การเข้ารหัสข้อมูลของ SSL นะคะ "
    },
    {
      "message_id": 364,
      "agent_id": 43,
      "delay": 2.303,
      "onscreen_delay": 1.706,
      "typing_delay": 0.597,
      "typing_duration": 11.67,
      "wpm": 49,
      "message": "มันจะเป็นการแปลงรูปแบบให้ต่างไปจากเดิม "
    },
    {
      "message_id": 365,
      "agent_id": 36,
      "delay": 7.668,
      "onscreen_delay": 7.048,
      "typing_delay": 0.62,
      "typing_duration": 6.965,
      "wpm": 45,
      "message": "จนคนที่ ถ้าไม่มีกุญแจ"
    },
    {
      "message_id": 366,
      "agent_id": 13,
      "delay": 3.667,
      "onscreen_delay": 3.039,
      "typing_delay": 0.628,
      "typing_duration": 12.522,
      "wpm": 44,
      "message": "ในการปลดล็อกข้อมูล จะไม่สามารถอ่านได้ "
    },
    {
      "message_id": 367,
      "agent_id": 14,
      "delay": 8.521,
      "onscreen_delay": 8.313,
      "typing_delay": 0.208,
      "typing_duration": 9.327,
      "wpm": 77,
      "message": "หรือเรียกว่า \"การถอดรหัส\" นั่นเอง บางคนได้ข้อมูล"
    },
    {
      "message_id": 368,
      "agent_id": 43,
      "delay": 5.325,
      "onscreen_delay": 4.974,
      "typing_delay": 0.351,
      "typing_duration": 9.263,
      "wpm": 62,
      "message": "แบบที่เขาเข้ารหัสไป มันจะอ่านไม่ออกเลย "
    },
    {
      "message_id": 369,
      "agent_id": 36,
      "delay": 5.262,
      "onscreen_delay": 5.008,
      "typing_delay": 0.254,
      "typing_duration": 12.551,
      "wpm": 53,
      "message": "มันจะเป็นเหมือนอักขระอะไรไม่รู้มั่วซั่วไปหมด"
    },
    {
      "message_id": 370,
      "agent_id": 13,
      "delay": 8.55,
      "onscreen_delay": 8.254,
      "typing_delay": 0.296,
      "typing_duration": 9.244,
      "wpm": 45,
      "message": "อ่านไม่ออกนะคะ แต่ถ้ามีกุญแจ "
    },
    {
      "message_id": 371,
      "agent_id": 14,
      "delay": 5.243,
      "onscreen_delay": 4.797,
      "typing_delay": 0.446,
      "typing_duration": 7.283,
      "wpm": 54,
      "message": "มันสามารถทำการอ่านได้ ซึ่ง"
    },
    {
      "message_id": 372,
      "agent_id": 43,
      "delay": 3.282,
      "onscreen_delay": 2.758,
      "typing_delay": 0.524,
      "typing_duration": 12.427,
      "wpm": 40,
      "message": "การเข้ารหสัข้อมูลมีอยู่ 2 แบบ คือ "
    },
    {
      "message_id": 373,
      "agent_id": 36,
      "delay": 8.426,
      "onscreen_delay": 7.68,
      "typing_delay": 0.746,
      "typing_duration": 14.365,
      "wpm": 45,
      "message": "สมมาตรก็จะคือกุญแจมันเหมือนกัน อสมมาตรก็คือ"
    },
    {
      "message_id": 374,
      "agent_id": 13,
      "delay": 10.364,
      "onscreen_delay": 9.946,
      "typing_delay": 0.418,
      "typing_duration": 6.821,
      "wpm": 70,
      "message": "มันไม่เหมือนกันนะคะ จำง่าย ๆ โดย "
    },
    {
      "message_id": 375,
      "agent_id": 14,
      "delay": 6.363,
      "onscreen_delay": 5.511,
      "typing_delay": 0.852,
      "typing_duration": 10.039,
      "wpm": 66,
      "message": "กุญแจแบบสมมาตรมันจะเป็นการเข้ารหัสกับถอดรหัส"
    },
    {
      "message_id": 376,
      "agent_id": 43,
      "delay": 6.037,
      "onscreen_delay": 5.371,
      "typing_delay": 0.666,
      "typing_duration": 11.478,
      "wpm": 47,
      "message": "ที่กุญแจที่เหมือนกัน เหมือนกุญแจบ้าน "
    },
    {
      "message_id": 377,
      "agent_id": 36,
      "delay": 7.478,
      "onscreen_delay": 6.223,
      "typing_delay": 1.255,
      "typing_duration": 7.616,
      "wpm": 55,
      "message": "ดอก ไอ้ตัวแม่กุญแจมีอันเดียว "
    },
    {
      "message_id": 378,
      "agent_id": 13,
      "delay": 3.614,
      "onscreen_delay": 3.061,
      "typing_delay": 0.553,
      "typing_duration": 15.001,
      "wpm": 52,
      "message": "แต่มีกุญแจที่เหมือนกัน 3-4 คนอย่างนี้ พ่อก็มี แม่ก็ม"
    },
    {
      "message_id": 379,
      "agent_id": 14,
      "delay": 11,
      "onscreen_delay": 10.749,
      "typing_delay": 0.251,
      "typing_duration": 8.711,
      "wpm": 72,
      "message": "ลูกก็มี ใช้กุญแจหน้าตาเหมือนกันเปิดบ้านได้ "
    },
    {
      "message_id": 380,
      "agent_id": 43,
      "delay": 6.999,
      "onscreen_delay": 5.94,
      "typing_delay": 1.059,
      "typing_duration": 13.971,
      "wpm": 28,
      "message": "อันนี้เรียกว่า กุญแจสมมาตร "
    },
    {
      "message_id": 381,
      "agent_id": 36,
      "delay": 9.97,
      "onscreen_delay": 9.191,
      "typing_delay": 0.779,
      "typing_duration": 4.876,
      "wpm": 68,
      "message": "ข้อดีคือมันรวดเร็วนะคะ "
    },
    {
      "message_id": 382,
      "agent_id": 13,
      "delay": 5.97,
      "onscreen_delay": 5.405,
      "typing_delay": 0.565,
      "typing_duration": 7.646,
      "wpm": 82,
      "message": "สามาถสร้างได้ง่าย แต่ข้อเสีย คือ การบริหาร "
    },
    {
      "message_id": 383,
      "agent_id": 14,
      "delay": 3.644,
      "onscreen_delay": 3.406,
      "typing_delay": 0.238,
      "typing_duration": 10.926,
      "wpm": 81,
      "message": "จัดการกุญแจมันยาก เพราะกุญแจในการเข้ารหัส ถอดรหัส เหมือนกัน "
    },
    {
      "message_id": 384,
      "agent_id": 43,
      "delay": 6.925,
      "onscreen_delay": 5.376,
      "typing_delay": 1.549,
      "typing_duration": 12.67,
      "wpm": 34,
      "message": "ไม่รู้ว่าดอกไหนเป็นดอกที่ปลอม"
    },
    {
      "message_id": 385,
      "agent_id": 36,
      "delay": 8.668,
      "onscreen_delay": 8.063,
      "typing_delay": 0.605,
      "typing_duration": 4.151,
      "wpm": 69,
      "message": "แปลงมาหรือเปล่านะคะ "
    },
    {
      "message_id": 386,
      "agent_id": 13,
      "delay": 4.665,
      "onscreen_delay": 1.115,
      "typing_delay": 3.55,
      "typing_duration": 13.095,
      "wpm": 30,
      "message": "ซึ่งแตกต่างกับกุญแจอสมมาตร "
    },
    {
      "message_id": 387,
      "agent_id": 14,
      "delay": 9.093,
      "onscreen_delay": 8.874,
      "typing_delay": 0.219,
      "typing_duration": 12.212,
      "wpm": 76,
      "message": "ที่มันแตกต่างกัน มันไม่เหมือนกัน เพราะกุญแจที่ใช้ทำการเข้ารหัส"
    },
    {
      "message_id": 388,
      "agent_id": 43,
      "delay": 8.21,
      "onscreen_delay": 6.954,
      "typing_delay": 1.256,
      "typing_duration": 10.118,
      "wpm": 39,
      "message": "กับถอดรหัสจะเป็นคนละดอกกัน "
    },
    {
      "message_id": 389,
      "agent_id": 36,
      "delay": 6.117,
      "onscreen_delay": 5.368,
      "typing_delay": 0.749,
      "typing_duration": 8.151,
      "wpm": 46,
      "message": "สามารถระบุผู้ใช้งานโดยใช้"
    },
    {
      "message_id": 390,
      "agent_id": 13,
      "delay": 4.15,
      "onscreen_delay": 3.83,
      "typing_delay": 0.32,
      "typing_duration": 12.398,
      "wpm": 57,
      "message": "ลายมือชื่ออิเล็กทรอนิกส์ หรือ Digital Signature "
    },
    {
      "message_id": 391,
      "agent_id": 14,
      "delay": 8.397,
      "onscreen_delay": 7.792,
      "typing_delay": 0.605,
      "typing_duration": 11.495,
      "wpm": 48,
      "message": "ไอ้ Digital Signature นี่ไม่ใช่ไปสแกน"
    },
    {
      "message_id": 392,
      "agent_id": 43,
      "delay": 7.495,
      "onscreen_delay": 7.222,
      "typing_delay": 0.273,
      "typing_duration": 12.898,
      "wpm": 33,
      "message": "แล้วก็มาแปะใส่ใน Word ไม่ใช่ "
    },
    {
      "message_id": 393,
      "agent_id": 36,
      "delay": 8.897,
      "onscreen_delay": 8.175,
      "typing_delay": 0.722,
      "typing_duration": 6.132,
      "wpm": 73,
      "message": "ตัวเลขแล้วก็สมการทางคณิตศาสตร์"
    },
    {
      "message_id": 394,
      "agent_id": 13,
      "delay": 4.895,
      "onscreen_delay": 4.295,
      "typing_delay": 0.6,
      "typing_duration": 12.367,
      "wpm": 53,
      "message": "นะคะ ซึ่งเวลาที่ใช้ในการเข้าแล้วก็ถอดรหัสนี่ "
    },
    {
      "message_id": 395,
      "agent_id": 14,
      "delay": 8.366,
      "onscreen_delay": 7.838,
      "typing_delay": 0.528,
      "typing_duration": 6.445,
      "wpm": 77,
      "message": "นานมาก เพราะต้องใช้เวลาในการคำนวณ "
    },
    {
      "message_id": 396,
      "agent_id": 43,
      "delay": 4.365,
      "onscreen_delay": 4.315,
      "typing_delay": 0.05,
      "typing_duration": 12.893,
      "wpm": 37,
      "message": "มันเลยทำให้การเข้ารหัสแบบอสมมาตร "
    },
    {
      "message_id": 397,
      "agent_id": 36,
      "delay": 8.892,
      "onscreen_delay": 8.086,
      "typing_delay": 0.806,
      "typing_duration": 12.679,
      "wpm": 52,
      "message": "หรือ Asymmetric Key นี่ มันค่อนข้างจะปลอดภัย"
    },
    {
      "message_id": 398,
      "agent_id": 13,
      "delay": 8.678,
      "onscreen_delay": 8.084,
      "typing_delay": 0.594,
      "typing_duration": 4.31,
      "wpm": 14,
      "message": "นะคะ "
    },
    {
      "message_id": 399,
      "agent_id": 14,
      "delay": 4.676,
      "onscreen_delay": 2.037,
      "typing_delay": 2.639,
      "typing_duration": 13.714,
      "wpm": 28,
      "message": "ต่อมาเป็นอีกระบบหนึ่ง ระบบ "
    },
    {
      "message_id": 400,
      "agent_id": 43,
      "delay": 9.713,
      "onscreen_delay": 9.114,
      "typing_delay": 0.599,
      "typing_duration": 9.905,
      "wpm": 5,
      "message": "SET "
    },
    {
      "message_id": 401,
      "agent_id": 36,
      "delay": 5.903,
      "onscreen_delay": 5.638,
      "typing_delay": 0.265,
      "typing_duration": 10.841,
      "wpm": 46,
      "message": "ที่พัฒนามาเพื่อชำระเงินบัตรเครดิต "
    },
    {
      "message_id": 402,
      "agent_id": 13,
      "delay": 6.84,
      "onscreen_delay": 6.276,
      "typing_delay": 0.564,
      "typing_duration": 11.593,
      "wpm": 69,
      "message": "ก็ผู้ใช้บัตรเครดิต ร้านค้า ธนาคาร ผู้ที่เกี่ยวข้องกับ"
    },
    {
      "message_id": 403,
      "agent_id": 14,
      "delay": 7.592,
      "onscreen_delay": 7.245,
      "typing_delay": 0.347,
      "typing_duration": 9.985,
      "wpm": 74,
      "message": "การซื้อสินค้น การให้บริการจะต้องมีใบรับรองดิจิทัล"
    },
    {
      "message_id": 404,
      "agent_id": 43,
      "delay": 5.984,
      "onscreen_delay": 5.212,
      "typing_delay": 0.772,
      "typing_duration": 15,
      "wpm": 33,
      "message": "นะคะ เพื่อเข้ารหัสข้อมูลในการสั่ง"
    },
    {
      "message_id": 405,
      "agent_id": 36,
      "delay": 10.998,
      "onscreen_delay": 10.627,
      "typing_delay": 0.371,
      "typing_duration": 6.84,
      "wpm": 55,
      "message": "รายการสั่งซื้อก่อนส่งไปใน"
    },
    {
      "message_id": 406,
      "agent_id": 13,
      "delay": 6.997,
      "onscreen_delay": 6.492,
      "typing_delay": 0.505,
      "typing_duration": 9.468,
      "wpm": 74,
      "message": "เครื่อข่ายอินเทอร์เน็ตต่อไป ก็คือต้องมีการทำ... "
    },
    {
      "message_id": 407,
      "agent_id": 14,
      "delay": 5.467,
      "onscreen_delay": 4.726,
      "typing_delay": 0.741,
      "typing_duration": 11.339,
      "wpm": 63,
      "message": "อะไรล่ะ เขาเรียกว่า \"คำรับรอง\" ว่าข้อมูลที่ส่งไป"
    },
    {
      "message_id": 408,
      "agent_id": 43,
      "delay": 7.339,
      "onscreen_delay": 6.429,
      "typing_delay": 0.91,
      "typing_duration": 13.264,
      "wpm": 18,
      "message": "ถูกต้องนะคะ กลไก"
    },
    {
      "message_id": 409,
      "agent_id": 36,
      "delay": 9.262,
      "onscreen_delay": 9.053,
      "typing_delay": 0.209,
      "typing_duration": 6.185,
      "wpm": 63,
      "message": "การทำงานของ SET นะคะ ก็... "
    },
    {
      "message_id": 410,
      "agent_id": 13,
      "delay": 5.261,
      "onscreen_delay": 4.92,
      "typing_delay": 0.341,
      "typing_duration": 13.61,
      "wpm": 67,
      "message": "มันก็จะต้องบอกว่า มันสามารถรักษาความลับของข้อมูลที่รับ-ส่งได้"
    },
    {
      "message_id": 411,
      "agent_id": 14,
      "delay": 9.609,
      "onscreen_delay": 9.021,
      "typing_delay": 0.588,
      "typing_duration": 9.021,
      "wpm": 71,
      "message": "นะคะ สร้างความน่าเชื่อถือของใบรับรองดิจิทัล "
    },
    {
      "message_id": 412,
      "agent_id": 43,
      "delay": 5.608,
      "onscreen_delay": 3.677,
      "typing_delay": 1.931,
      "typing_duration": 15.001,
      "wpm": 27,
      "message": "ตรวจสอบสิทธิ์การซื้อ ว่าคนซ"
    },
    {
      "message_id": 413,
      "agent_id": 36,
      "delay": 11,
      "onscreen_delay": 10.82,
      "typing_delay": 0.18,
      "typing_duration": 5.981,
      "wpm": 43,
      "message": "ที่มีอยู่จริงนะคะ "
    },
    {
      "message_id": 414,
      "agent_id": 13,
      "delay": 6.999,
      "onscreen_delay": 6.429,
      "typing_delay": 0.57,
      "typing_duration": 5.803,
      "wpm": 62,
      "message": "ซึ่งทั้งสองรูปแบบนี้นะคะ "
    },
    {
      "message_id": 415,
      "agent_id": 14,
      "delay": 2.998,
      "onscreen_delay": 2.565,
      "typing_delay": 0.433,
      "typing_duration": 7.942,
      "wpm": 76,
      "message": "ตัว SET นี่มันจะมีการเกี่ยวข้องกับธนาคาร"
    },
    {
      "message_id": 416,
      "agent_id": 43,
      "delay": 3.94,
      "onscreen_delay": 3.472,
      "typing_delay": 0.468,
      "typing_duration": 15.001,
      "wpm": 36,
      "message": "ด้วยนะคะ ส่วน SHL นี่จะอยู่ในส่วนของ"
    },
    {
      "message_id": 417,
      "agent_id": 36,
      "delay": 11,
      "onscreen_delay": 10.353,
      "typing_delay": 0.647,
      "typing_duration": 7.455,
      "wpm": 36,
      "message": "Server นะคะ ข้อมูล"
    },
    {
      "message_id": 418,
      "agent_id": 13,
      "delay": 6.999,
      "onscreen_delay": 6.556,
      "typing_delay": 0.443,
      "typing_duration": 12.522,
      "wpm": 59,
      "message": "บัตรเครดิต ตัว SSL นี่ จะต้องป้อนใหม่ทุกครั้ง แต่"
    },
    {
      "message_id": 419,
      "agent_id": 14,
      "delay": 8.521,
      "onscreen_delay": 7.651,
      "typing_delay": 0.87,
      "typing_duration": 7.601,
      "wpm": 75,
      "message": "มันจะปลอดภัยทุกครั้งที่ทำการป้อนข้อมูล"
    },
    {
      "message_id": 420,
      "agent_id": 43,
      "delay": 4.52,
      "onscreen_delay": 4.232,
      "typing_delay": 0.288,
      "typing_duration": 12.437,
      "wpm": 28,
      "message": "นะคะ แต่ตัว SCT จะมีการ"
    },
    {
      "message_id": 421,
      "agent_id": 36,
      "delay": 8.436,
      "onscreen_delay": 8.161,
      "typing_delay": 0.275,
      "typing_duration": 5.924,
      "wpm": 58,
      "message": "เก็บข้อมูลบัตรเครดิตไว้"
    },
    {
      "message_id": 422,
      "agent_id": 13,
      "delay": 4.434,
      "onscreen_delay": 4.193,
      "typing_delay": 0.241,
      "typing_duration": 13.326,
      "wpm": 60,
      "message": "นะคะ ก็ป้อนครั้งเดียว หลังจากนั้นไม่ต้องทำอะไรอีกนะคะ "
    },
    {
      "message_id": 423,
      "agent_id": 14,
      "delay": 9.325,
      "onscreen_delay": 6.159,
      "typing_delay": 3.166,
      "typing_duration": 5.438,
      "wpm": 17,
      "message": "วันนี้"
    },
    {
      "message_id": 424,
      "agent_id": 43,
      "delay": 5.324,
      "onscreen_delay": 5.009,
      "typing_delay": 0.315,
      "typing_duration": 6.156,
      "wpm": 39,
      "message": "เลยจะให้ลองทำงาน"
    },
    {
      "message_id": 425,
      "agent_id": 36,
      "delay": 2.155,
      "onscreen_delay": 1.972,
      "typing_delay": 0.183,
      "typing_duration": 6.487,
      "wpm": 69,
      "message": "นะคะ ถ้าเหมือนที่อาจารย์บอกว่า"
    },
    {
      "message_id": 426,
      "agent_id": 13,
      "delay": 2.486,
      "onscreen_delay": 1.977,
      "typing_delay": 0.509,
      "typing_duration": 13.829,
      "wpm": 43,
      "message": "ในระบบพาณิชย์อิเล็กทรอนิกส์นี่ ทำไมคำว่า "
    },
    {
      "message_id": 427,
      "agent_id": 14,
      "delay": 9.828,
      "onscreen_delay": 8.54,
      "typing_delay": 1.288,
      "typing_duration": 6.592,
      "wpm": 34,
      "message": "\"หน้าร้าน\" ระบบ"
    },
    {
      "message_id": 428,
      "agent_id": 43,
      "delay": 5.828,
      "onscreen_delay": 5.259,
      "typing_delay": 0.569,
      "typing_duration": 15,
      "wpm": 49,
      "message": "ที่สำคัญที่สุด คือระบบตะกร้าสินค้า ที่อาจารย์?ให้"
    },
    {
      "message_id": 429,
      "agent_id": 36,
      "delay": 10.998,
      "onscreen_delay": 10.171,
      "typing_delay": 0.827,
      "typing_duration": 14.107,
      "wpm": 32,
      "message": "แล้วลองให้นักศึกษาลองบอกเหตุผล"
    },
    {
      "message_id": 430,
      "agent_id": 13,
      "delay": 10.106,
      "onscreen_delay": 9.842,
      "typing_delay": 0.264,
      "typing_duration": 13.317,
      "wpm": 54,
      "message": "ของตัวเองดูสิ ว่าทำให้ตะกร้าสินค้ามันสำคัญที่สุด"
    },
    {
      "message_id": 431,
      "agent_id": 14,
      "delay": 9.317,
      "onscreen_delay": 9.139,
      "typing_delay": 0.178,
      "typing_duration": 7.108,
      "wpm": 65,
      "message": "ของการซื้อขายออนไลน์แล้วกันนะคะ "
    },
    {
      "message_id": 432,
      "agent_id": 43,
      "delay": 5.315,
      "onscreen_delay": 4.336,
      "typing_delay": 0.979,
      "typing_duration": 13.226,
      "wpm": 45,
      "message": "แล้วก็ลองไปหาข้อมูลเพิ่มเติมดูสิ ว่า SSL "
    },
    {
      "message_id": 433,
      "agent_id": 36,
      "delay": 9.225,
      "onscreen_delay": 8.882,
      "typing_delay": 0.343,
      "typing_duration": 7.128,
      "wpm": 51,
      "message": "กับ SET นี่ข้อดี-ข้อเสีย"
    },
    {
      "message_id": 434,
      "agent_id": 13,
      "delay": 5.224,
      "onscreen_delay": 4.835,
      "typing_delay": 0.389,
      "typing_duration": 7.546,
      "wpm": 54,
      "message": "มันมี แล้วมันเป็อย่างไรนะคะ "
    },
    {
      "message_id": 435,
      "agent_id": 14,
      "delay": 3.545,
      "onscreen_delay": 3.161,
      "typing_delay": 0.384,
      "typing_duration": 9.899,
      "wpm": 65,
      "message": "ทำไมคนยังใช้ SSL อยู่ ทำไมคนยังใช้ SET อยู่ "
    },
    {
      "message_id": 436,
      "agent_id": 43,
      "delay": 5.898,
      "onscreen_delay": 4.202,
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