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      "delay": 6.789,
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      "message": "(คุณรังสิยา) ค่ะ ขออนุญาตเรียนแจ้ง"
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      "message_id": 443,
      "agent_id": 12,
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      "message": "เพิ่มเติมนะคะ สำหรับท่านใดที่เข้าร่วมการประชุม"
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      "message_id": 444,
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      "message": "ในครั้งนี้นะคะ ผ่านของช่างออนไลน์นะคะ ผ่านทาง Zoom ค่ะ "
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    {
      "message_id": 445,
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      "message": "แล้วก็อยากจะเปลี่ยนภาษานะคะ สามารถเลือกได้"
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      "message": "เลยนะคะ ซึ่งก็จะเป็นไอคอนสำหรับเป็น"
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      "message_id": 447,
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      "message": "รูปโลกนะคะ มีคำว่า \"Interpretion\" "
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      "message_id": 472,
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      "message_id": 473,
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      "message_id": 474,
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      "message_id": 475,
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      "message_id": 478,
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      "message": "(คุณรังสิยา) สวัสดีค่ะ ขอต้อนรับทุกท่าน"
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      "message_id": 479,
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      "message_id": 480,
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      "delay": 8.311,
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      "message": "ของเรานะคะ "
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      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2032,
      "agent_id": 14,
      "delay": 10.999,
      "onscreen_delay": 5.412,
      "typing_delay": 5.587,
      "typing_duration": 5.587,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2033,
      "agent_id": 33,
      "delay": 6.998,
      "onscreen_delay": 2.981,
      "typing_delay": 4.017,
      "typing_duration": 4.017,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2034,
      "agent_id": 44,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2035,
      "agent_id": 12,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2036,
      "agent_id": 14,
      "delay": 11,
      "onscreen_delay": 5.968,
      "typing_delay": 5.032,
      "typing_duration": 5.032,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2037,
      "agent_id": 33,
      "delay": 6.999,
      "onscreen_delay": 2.884,
      "typing_delay": 4.115,
      "typing_duration": 4.115,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2038,
      "agent_id": 44,
      "delay": 15.002,
      "onscreen_delay": 0,
      "typing_delay": 15.002,
      "typing_duration": 15.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2039,
      "agent_id": 12,
      "delay": 15.002,
      "onscreen_delay": 0,
      "typing_delay": 15.002,
      "typing_duration": 15.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2040,
      "agent_id": 14,
      "delay": 10.999,
      "onscreen_delay": 6.17,
      "typing_delay": 4.829,
      "typing_duration": 4.829,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2041,
      "agent_id": 33,
      "delay": 6.997,
      "onscreen_delay": 2.954,
      "typing_delay": 4.043,
      "typing_duration": 4.043,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2042,
      "agent_id": 44,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2043,
      "agent_id": 12,
      "delay": 10.998,
      "onscreen_delay": 4.704,
      "typing_delay": 6.294,
      "typing_duration": 6.294,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2044,
      "agent_id": 14,
      "delay": 6.996,
      "onscreen_delay": 5.931,
      "typing_delay": 1.065,
      "typing_duration": 5.431,
      "wpm": 64,
      "message": "ขอเสียงปรบมือต้อนรับค่ะ "
    },
    {
      "message_id": 2045,
      "agent_id": 33,
      "delay": 4.146,
      "onscreen_delay": 0,
      "typing_delay": 4.146,
      "typing_duration": 4.146,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2046,
      "agent_id": 44,
      "delay": 15.003,
      "onscreen_delay": 0,
      "typing_delay": 15.003,
      "typing_duration": 15.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2047,
      "agent_id": 12,
      "delay": 11.002,
      "onscreen_delay": 5.902,
      "typing_delay": 5.1,
      "typing_duration": 5.1,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2048,
      "agent_id": 14,
      "delay": 7.001,
      "onscreen_delay": 2.626,
      "typing_delay": 4.375,
      "typing_duration": 4.375,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2049,
      "agent_id": 33,
      "delay": 4.307,
      "onscreen_delay": 0,
      "typing_delay": 4.307,
      "typing_duration": 4.307,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2050,
      "agent_id": 44,
      "delay": 15,
      "onscreen_delay": 0,
      "typing_delay": 15,
      "typing_duration": 15,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2051,
      "agent_id": 12,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2052,
      "agent_id": 14,
      "delay": 10.998,
      "onscreen_delay": 4.701,
      "typing_delay": 6.297,
      "typing_duration": 6.297,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2053,
      "agent_id": 33,
      "delay": 6.994,
      "onscreen_delay": 2.562,
      "typing_delay": 4.432,
      "typing_duration": 4.432,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2054,
      "agent_id": 44,
      "delay": 15.002,
      "onscreen_delay": 0,
      "typing_delay": 15.002,
      "typing_duration": 15.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2055,
      "agent_id": 12,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2056,
      "agent_id": 14,
      "delay": 11,
      "onscreen_delay": 6.196,
      "typing_delay": 4.804,
      "typing_duration": 4.804,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2057,
      "agent_id": 33,
      "delay": 7,
      "onscreen_delay": 2.781,
      "typing_delay": 4.219,
      "typing_duration": 4.219,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2058,
      "agent_id": 44,
      "delay": 15.002,
      "onscreen_delay": 0,
      "typing_delay": 15.002,
      "typing_duration": 15.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2059,
      "agent_id": 12,
      "delay": 12.324,
      "onscreen_delay": 0,
      "typing_delay": 12.324,
      "typing_duration": 12.324,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2060,
      "agent_id": 14,
      "delay": 8.322,
      "onscreen_delay": 3.846,
      "typing_delay": 4.476,
      "typing_duration": 4.476,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2061,
      "agent_id": 33,
      "delay": 4.334,
      "onscreen_delay": 0,
      "typing_delay": 4.334,
      "typing_duration": 4.334,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2062,
      "agent_id": 44,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2063,
      "agent_id": 12,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2064,
      "agent_id": 14,
      "delay": 11,
      "onscreen_delay": 6.404,
      "typing_delay": 4.596,
      "typing_duration": 4.596,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2065,
      "agent_id": 33,
      "delay": 6.997,
      "onscreen_delay": 2.942,
      "typing_delay": 4.055,
      "typing_duration": 4.055,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2066,
      "agent_id": 44,
      "delay": 15.002,
      "onscreen_delay": 0,
      "typing_delay": 15.002,
      "typing_duration": 15.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2067,
      "agent_id": 12,
      "delay": 11.001,
      "onscreen_delay": 2.767,
      "typing_delay": 8.234,
      "typing_duration": 8.234,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2068,
      "agent_id": 14,
      "delay": 6.999,
      "onscreen_delay": 2.215,
      "typing_delay": 4.784,
      "typing_duration": 4.784,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2069,
      "agent_id": 33,
      "delay": 4.283,
      "onscreen_delay": 0,
      "typing_delay": 4.283,
      "typing_duration": 4.283,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2070,
      "agent_id": 44,
      "delay": 15,
      "onscreen_delay": 0,
      "typing_delay": 15,
      "typing_duration": 15,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2071,
      "agent_id": 12,
      "delay": 10.999,
      "onscreen_delay": 7.109,
      "typing_delay": 3.89,
      "typing_duration": 11.554,
      "wpm": 42,
      "message": "ขอเสียงปรบมือดัง ๆ อีกครั้งหนึ่ง"
    },
    {
      "message_id": 2072,
      "agent_id": 14,
      "delay": 7.55,
      "onscreen_delay": 7.091,
      "typing_delay": 0.459,
      "typing_duration": 4.629,
      "wpm": 26,
      "message": "ด้วยนะคะ "
    },
    {
      "message_id": 2073,
      "agent_id": 33,
      "delay": 3.548,
      "onscreen_delay": 0.091,
      "typing_delay": 3.457,
      "typing_duration": 9.575,
      "wpm": 38,
      "message": "ครับ สวัสดีทุกท่านนะครับ "
    },
    {
      "message_id": 2074,
      "agent_id": 44,
      "delay": 5.575,
      "onscreen_delay": 3.222,
      "typing_delay": 2.353,
      "typing_duration": 12.145,
      "wpm": 42,
      "message": "มาถึง last session มาถึงสุดท้ายของ"
    },
    {
      "message_id": 2075,
      "agent_id": 12,
      "delay": 8.145,
      "onscreen_delay": 7.865,
      "typing_delay": 0.28,
      "typing_duration": 7.631,
      "wpm": 77,
      "message": "วันนี้นะครับ ก็จะธีมจริง ๆ อยากจะชวนคุย"
    },
    {
      "message_id": 2076,
      "agent_id": 14,
      "delay": 4.145,
      "onscreen_delay": 3.69,
      "typing_delay": 0.455,
      "typing_duration": 11.186,
      "wpm": 55,
      "message": "เกี่ยวกับบทบาทของ Critical Infrastructure "
    },
    {
      "message_id": 2077,
      "agent_id": 33,
      "delay": 7.184,
      "onscreen_delay": 5.827,
      "typing_delay": 1.357,
      "typing_duration": 13.811,
      "wpm": 35,
      "message": "น่าจะสังเกตว่าผู้แทนของ Panalist "
    },
    {
      "message_id": 2078,
      "agent_id": 44,
      "delay": 9.811,
      "onscreen_delay": 9.461,
      "typing_delay": 0.35,
      "typing_duration": 15,
      "wpm": 26,
      "message": "มาจากหลาย insuties ที่เป็น"
    },
    {
      "message_id": 2079,
      "agent_id": 12,
      "delay": 10.999,
      "onscreen_delay": 10.553,
      "typing_delay": 0.446,
      "typing_duration": 9.419,
      "wpm": 67,
      "message": "เราเชิญทางผู้แทนทางธนาคารแห่งประเทศไทยซึ่ง"
    },
    {
      "message_id": 2080,
      "agent_id": 14,
      "delay": 6.998,
      "onscreen_delay": 6.104,
      "typing_delay": 0.894,
      "typing_duration": 8.086,
      "wpm": 65,
      "message": "ถือว่าเป็น Regulator ทางด้านการเงิน "
    },
    {
      "message_id": 2081,
      "agent_id": 33,
      "delay": 4.086,
      "onscreen_delay": 3.836,
      "typing_delay": 0.25,
      "typing_duration": 9.361,
      "wpm": 59,
      "message": "ซึ่งขอบเขตอำนาจหน้าที่ก็จะหลากหลายมาก "
    },
    {
      "message_id": 2082,
      "agent_id": 44,
      "delay": 5.36,
      "onscreen_delay": 4.676,
      "typing_delay": 0.684,
      "typing_duration": 13.421,
      "wpm": 60,
      "message": "ก้คือดูแลเรื่องเกี่ยวกับ cyber ที่ไม่รู้ว่าจะทำอย่างไร"
    },
    {
      "message_id": 2083,
      "agent_id": 12,
      "delay": 9.421,
      "onscreen_delay": 7.828,
      "typing_delay": 1.593,
      "typing_duration": 12.808,
      "wpm": 27,
      "message": "Critical infrastructure"
    },
    {
      "message_id": 2084,
      "agent_id": 14,
      "delay": 8.807,
      "onscreen_delay": 8.408,
      "typing_delay": 0.399,
      "typing_duration": 6.646,
      "wpm": 90,
      "message": "ต่าง ๆ นะครับ แล้วก็จะมีผู้แทนที่เป็นภาค"
    },
    {
      "message_id": 2085,
      "agent_id": 33,
      "delay": 4.806,
      "onscreen_delay": 4.093,
      "typing_delay": 0.713,
      "typing_duration": 10.526,
      "wpm": 58,
      "message": "พลังงาน เป็นผู้เล่นหน่วยหนึ่งในภาคพลังงาน "
    },
    {
      "message_id": 2086,
      "agent_id": 44,
      "delay": 6.526,
      "onscreen_delay": 6.308,
      "typing_delay": 0.218,
      "typing_duration": 14.139,
      "wpm": 38,
      "message": "ก็จะเป็น 1 ใน infrastructure เช่นกัน "
    },
    {
      "message_id": 2087,
      "agent_id": 12,
      "delay": 10.139,
      "onscreen_delay": 9.491,
      "typing_delay": 0.648,
      "typing_duration": 10.413,
      "wpm": 58,
      "message": "แล้วก็สุดท้ายก็จะเป็น ICT Sector ถือเป็น"
    },
    {
      "message_id": 2088,
      "agent_id": 14,
      "delay": 6.412,
      "onscreen_delay": 5.646,
      "typing_delay": 0.766,
      "typing_duration": 11.259,
      "wpm": 41,
      "message": "อยู่ใน Clound Bussiess ก็จะเป็น "
    },
    {
      "message_id": 2089,
      "agent_id": 33,
      "delay": 7.258,
      "onscreen_delay": 6.39,
      "typing_delay": 0.868,
      "typing_duration": 14.198,
      "wpm": 46,
      "message": "Infrastructure อีกอันหนึ่งของ Infrastructure "
    },
    {
      "message_id": 2090,
      "agent_id": 44,
      "delay": 10.197,
      "onscreen_delay": 9.486,
      "typing_delay": 0.711,
      "typing_duration": 7.207,
      "wpm": 79,
      "message": "ที่เขาได้มีการกำหนดไว้ว่า โอเค มันจะมี"
    },
    {
      "message_id": 2091,
      "agent_id": 12,
      "delay": 6.196,
      "onscreen_delay": 5.441,
      "typing_delay": 0.755,
      "typing_duration": 12.681,
      "wpm": 72,
      "message": "หน่วยงานหรือว่าภาคส่วนไหนบ้างนะครับ แล้วก็จริง ๆ วัตถุประสงค์"
    },
    {
      "message_id": 2092,
      "agent_id": 14,
      "delay": 8.68,
      "onscreen_delay": 8.183,
      "typing_delay": 0.497,
      "typing_duration": 6.343,
      "wpm": 83,
      "message": "ในวันนี้ก็เราก็จะมาคุยกันในหลากหลาย"
    },
    {
      "message_id": 2093,
      "agent_id": 33,
      "delay": 4.68,
      "onscreen_delay": 4.332,
      "typing_delay": 0.348,
      "typing_duration": 11.474,
      "wpm": 50,
      "message": "มิติ ผมก็ได้เตรียมประมาณ 3 ำถามด้วยกัน "
    },
    {
      "message_id": 2094,
      "agent_id": 44,
      "delay": 7.473,
      "onscreen_delay": 6.302,
      "typing_delay": 1.171,
      "typing_duration": 7.348,
      "wpm": 51,
      "message": "ว่าจะเราจะคุยเกี่ยวกับว่า"
    },
    {
      "message_id": 2095,
      "agent_id": 12,
      "delay": 3.473,
      "onscreen_delay": 2.174,
      "typing_delay": 1.299,
      "typing_duration": 10.603,
      "wpm": 47,
      "message": "ในการที่ถ้าสมมติว่ามันมีเหตุการณ์"
    },
    {
      "message_id": 2096,
      "agent_id": 14,
      "delay": 6.601,
      "onscreen_delay": 6.211,
      "typing_delay": 0.39,
      "typing_duration": 10.711,
      "wpm": 59,
      "message": "อะไรบางอย่างทำให้เกิดการ Disrup นี่จะมีการ"
    },
    {
      "message_id": 2097,
      "agent_id": 33,
      "delay": 6.711,
      "onscreen_delay": 6.518,
      "typing_delay": 0.193,
      "typing_duration": 13.558,
      "wpm": 54,
      "message": "ดำเนินการอะไรบ้าง ในแต่ละหน่วยงาน ในแต่ละ Flagter "
    },
    {
      "message_id": 2098,
      "agent_id": 44,
      "delay": 9.556,
      "onscreen_delay": 6.101,
      "typing_delay": 3.455,
      "typing_duration": 14.191,
      "wpm": 36,
      "message": "ขออนุญาตเชิญธนาคารแห่งประเทไทยก่อน "
    },
    {
      "message_id": 2099,
      "agent_id": 12,
      "delay": 10.191,
      "onscreen_delay": 9.782,
      "typing_delay": 0.409,
      "typing_duration": 9.049,
      "wpm": 73,
      "message": "ในฐานะเป็นผู้หญิงที่สวยที่สุดในเวทีนี้นะครับ "
    },
    {
      "message_id": 2100,
      "agent_id": 14,
      "delay": 6.19,
      "onscreen_delay": 5.374,
      "typing_delay": 0.816,
      "typing_duration": 9.829,
      "wpm": 61,
      "message": "ผู้แทนธนาคารแห่งประเทศไทยเล่าให้ฟังหน่อย "
    },
    {
      "message_id": 2101,
      "agent_id": 33,
      "delay": 5.828,
      "onscreen_delay": 5.775,
      "typing_delay": 0.053,
      "typing_duration": 9.244,
      "wpm": 54,
      "message": "ที่เป็นการดูแล ตัวที่เป็น digital "
    },
    {
      "message_id": 2102,
      "agent_id": 44,
      "delay": 5.244,
      "onscreen_delay": 5.038,
      "typing_delay": 0.206,
      "typing_duration": 10.941,
      "wpm": 74,
      "message": "ในหมวดของการเงินภาคธนาคาร มีการดำเนินการไว้อย่างไรบ้าง"
    },
    {
      "message_id": 2103,
      "agent_id": 12,
      "delay": 6.941,
      "onscreen_delay": 6.305,
      "typing_delay": 0.636,
      "typing_duration": 7.082,
      "wpm": 61,
      "message": "ครับ ขอเชิญครับ // ค่ะ ต้องขอ"
    },
    {
      "message_id": 2104,
      "agent_id": 14,
      "delay": 3.08,
      "onscreen_delay": 2.238,
      "typing_delay": 0.842,
      "typing_duration": 8.009,
      "wpm": 79,
      "message": "สวัสดีทุกท่านก็นะคะ วันนี้ก็รู้สึกดีใจนะคะ "
    },
    {
      "message_id": 2105,
      "agent_id": 33,
      "delay": 4.009,
      "onscreen_delay": 4.009,
      "typing_delay": 0,
      "typing_duration": 11.72,
      "wpm": 42,
      "message": "ที่ได้มาเป็น Panilist คนหนึ่งนะคะ "
    },
    {
      "message_id": 2106,
      "agent_id": 44,
      "delay": 7.72,
      "onscreen_delay": 7.453,
      "typing_delay": 0.267,
      "typing_duration": 8.106,
      "wpm": 78,
      "message": "สำหรับในเวทีนี้นะคะ ก็ในส่วนของเวทีนี้นะคะ "
    },
    {
      "message_id": 2107,
      "agent_id": 12,
      "delay": 4.105,
      "onscreen_delay": 3.532,
      "typing_delay": 0.573,
      "typing_duration": 8.376,
      "wpm": 73,
      "message": "นี่บทบาทนะคะ เราก็ทำหน้าที่ในการกำกับดูแล"
    },
    {
      "message_id": 2108,
      "agent_id": 14,
      "delay": 4.375,
      "onscreen_delay": 3.726,
      "typing_delay": 0.649,
      "typing_duration": 7.128,
      "wpm": 90,
      "message": "สถาบันการเงินนะคะ ซึ่งเดี๋ยวจะเล่าให้ฟังว่า"
    },
    {
      "message_id": 2109,
      "agent_id": 33,
      "delay": 3.128,
      "onscreen_delay": 2.074,
      "typing_delay": 1.054,
      "typing_duration": 14.014,
      "wpm": 56,
      "message": "บทบาทหน้าที่ของธนาคารแห่งประเทศไทย ในเรื่องเทคโนโลยี"
    },
    {
      "message_id": 2110,
      "agent_id": 44,
      "delay": 10.014,
      "onscreen_delay": 8.502,
      "typing_delay": 1.512,
      "typing_duration": 11.464,
      "wpm": 59,
      "message": "นี่นะคะ เป็นอย่างไรบ้างนะคะ จริง ๆ ต้องบอกว่า"
    },
    {
      "message_id": 2111,
      "agent_id": 12,
      "delay": 7.462,
      "onscreen_delay": 7.181,
      "typing_delay": 0.281,
      "typing_duration": 9.493,
      "wpm": 70,
      "message": "เรื่องของภาคการเงินนี่ถ้าปูผ้าแบบเร็ว ๆ นะคะ "
    },
    {
      "message_id": 2112,
      "agent_id": 14,
      "delay": 5.493,
      "onscreen_delay": 2.097,
      "typing_delay": 3.396,
      "typing_duration": 12.214,
      "wpm": 29,
      "message": "คือ ภาคการเงินไทยนี่ เรา"
    },
    {
      "message_id": 2113,
      "agent_id": 33,
      "delay": 8.214,
      "onscreen_delay": 8.109,
      "typing_delay": 0.105,
      "typing_duration": 10.837,
      "wpm": 44,
      "message": "จะมีการใช้พวกเทคโนโลยีดิจิทัลนี่ "
    },
    {
      "message_id": 2114,
      "agent_id": 44,
      "delay": 6.837,
      "onscreen_delay": 6.686,
      "typing_delay": 0.151,
      "typing_duration": 9.27,
      "wpm": 79,
      "message": "ไปไกลพอสมควรเลยนะคะ ท่านจะเห็นได้จากทุกวันนี้นะคะ "
    },
    {
      "message_id": 2115,
      "agent_id": 12,
      "delay": 5.269,
      "onscreen_delay": 3.645,
      "typing_delay": 1.624,
      "typing_duration": 11.261,
      "wpm": 25,
      "message": "บริการพวก pPromtpay "
    },
    {
      "message_id": 2116,
      "agent_id": 14,
      "delay": 7.26,
      "onscreen_delay": 6.822,
      "typing_delay": 0.438,
      "typing_duration": 9.33,
      "wpm": 68,
      "message": "ที่จะอันนี้ขอพูดในด้านบวกก่อนนะคะ ด้านลบ ๆ "
    },
    {
      "message_id": 2117,
      "agent_id": 33,
      "delay": 5.33,
      "onscreen_delay": 5.031,
      "typing_delay": 0.299,
      "typing_duration": 10.763,
      "wpm": 66,
      "message": "ยังไม่อยากจะพูดในวันนี้แล้วก็นนะคะ พร้อมเพย์นี่ "
    },
    {
      "message_id": 2118,
      "agent_id": 44,
      "delay": 6.761,
      "onscreen_delay": 6.761,
      "typing_delay": 0,
      "typing_duration": 13.537,
      "wpm": 52,
      "message": "มันก็เป็นกลไก เป็น realtime payment system นะคะ "
    },
    {
      "message_id": 2119,
      "agent_id": 12,
      "delay": 9.537,
      "onscreen_delay": 8.773,
      "typing_delay": 0.764,
      "typing_duration": 9.473,
      "wpm": 70,
      "message": "การโอนเงินที่สามารถทำให้เรานี่โอนเงินได้ง่าย"
    },
    {
      "message_id": 2120,
      "agent_id": 14,
      "delay": 5.536,
      "onscreen_delay": 5.144,
      "typing_delay": 0.392,
      "typing_duration": 8.851,
      "wpm": 69,
      "message": "ได้คล้องนะคะ แล้วก็เป็น Real Time เลยนะคะ "
    },
    {
      "message_id": 2121,
      "agent_id": 33,
      "delay": 4.851,
      "onscreen_delay": 4.679,
      "typing_delay": 0.172,
      "typing_duration": 14.999,
      "wpm": 41,
      "message": "ทุกวันนี้เชื่อไหมคะ เรามีหมายเลขที่ regis"
    },
    {
      "message_id": 2122,
      "agent_id": 44,
      "delay": 10.998,
      "onscreen_delay": 10.422,
      "typing_delay": 0.576,
      "typing_duration": 10.848,
      "wpm": 62,
      "message": "ใช้พร้อมเพย์ในการทำธุรกรรมอยู่ 88 ล้านหมายเลข"
    },
    {
      "message_id": 2123,
      "agent_id": 12,
      "delay": 6.997,
      "onscreen_delay": 6.258,
      "typing_delay": 0.739,
      "typing_duration": 7.29,
      "wpm": 62,
      "message": "นะคะ ขณะที่ประชากรไทยนี่มีอยู่"
    },
    {
      "message_id": 2124,
      "agent_id": 14,
      "delay": 3.29,
      "onscreen_delay": 2.69,
      "typing_delay": 0.6,
      "typing_duration": 6.371,
      "wpm": 59,
      "message": "ประมาณ 70 ล้านนะคะ ในส่วน"
    },
    {
      "message_id": 2125,
      "agent_id": 33,
      "delay": 2.37,
      "onscreen_delay": 1.932,
      "typing_delay": 0.438,
      "typing_duration": 13.42,
      "wpm": 40,
      "message": "ของปริมาณธุรกรรมการโอนเงินต่อวันนะคะ "
    },
    {
      "message_id": 2126,
      "agent_id": 44,
      "delay": 9.418,
      "onscreen_delay": 8.667,
      "typing_delay": 0.751,
      "typing_duration": 11.42,
      "wpm": 11,
      "message": "ก็เฉลี่ย"
    },
    {
      "message_id": 2127,
      "agent_id": 12,
      "delay": 7.42,
      "onscreen_delay": 6.884,
      "typing_delay": 0.536,
      "typing_duration": 8.771,
      "wpm": 58,
      "message": "ก็อยู่ที่เกือบ 90 ล้านรายการต่อวัน "
    },
    {
      "message_id": 2128,
      "agent_id": 14,
      "delay": 4.769,
      "onscreen_delay": 4.062,
      "typing_delay": 0.707,
      "typing_duration": 6.309,
      "wpm": 88,
      "message": "เพราะฉะนั้น ตรงนี้นี่เป็นสิ่งที่ทำให้"
    },
    {
      "message_id": 2129,
      "agent_id": 33,
      "delay": 2.309,
      "onscreen_delay": 2.139,
      "typing_delay": 0.17,
      "typing_duration": 12.159,
      "wpm": 59,
      "message": "เทคโนโลยีนี่ เข้ามามีผลต่อภาคการเงินค่อนข้างเยอะ"
    },
    {
      "message_id": 2130,
      "agent_id": 44,
      "delay": 8.159,
      "onscreen_delay": 7.765,
      "typing_delay": 0.394,
      "typing_duration": 15,
      "wpm": 46,
      "message": "นะคะ สถาบันการเงิน reties on เทคโนโลยีเหล่านี้"
    },
    {
      "message_id": 2131,
      "agent_id": 12,
      "delay": 11,
      "onscreen_delay": 10.69,
      "typing_delay": 0.31,
      "typing_duration": 12.472,
      "wpm": 53,
      "message": "มากนะคะ ในเรื่องของการเชื่อมโยงธุรกรรมต่าง ๆ "
    },
    {
      "message_id": 2132,
      "agent_id": 14,
      "delay": 8.472,
      "onscreen_delay": 7.524,
      "typing_delay": 0.948,
      "typing_duration": 6.661,
      "wpm": 68,
      "message": "ด้วยกันนะคะ ในส่วนตรงนี้เองนี่ "
    },
    {
      "message_id": 2133,
      "agent_id": 33,
      "delay": 4.471,
      "onscreen_delay": 3.731,
      "typing_delay": 0.74,
      "typing_duration": 14.144,
      "wpm": 49,
      "message": "ในมุมมองความก้าวหน้าของการทำธุรกรรมที่ก้าวหน้า "
    },
    {
      "message_id": 2134,
      "agent_id": 44,
      "delay": 10.144,
      "onscreen_delay": 9.688,
      "typing_delay": 0.456,
      "typing_duration": 6.472,
      "wpm": 72,
      "message": "ที่คล่องขึ้น สะดวกขึ้น เร็วขึ้น "
    },
    {
      "message_id": 2135,
      "agent_id": 12,
      "delay": 6.143,
      "onscreen_delay": 5.626,
      "typing_delay": 0.517,
      "typing_duration": 10.513,
      "wpm": 53,
      "message": "แน่นอนในเชิงของการใช้เทคโนโลยีมันย่อม"
    },
    {
      "message_id": 2136,
      "agent_id": 14,
      "delay": 6.513,
      "onscreen_delay": 6.082,
      "typing_delay": 0.431,
      "typing_duration": 6.512,
      "wpm": 97,
      "message": "ตามมาด้วยความเสี่ยงนะคะ เราเห็นอะไรบ้างจาก"
    },
    {
      "message_id": 2137,
      "agent_id": 33,
      "delay": 2.512,
      "onscreen_delay": 2.336,
      "typing_delay": 0.176,
      "typing_duration": 10.941,
      "wpm": 55,
      "message": "การที่ภาคการเงินใช้เทคโนโลยีมาขับเคลื่อน "
    },
    {
      "message_id": 2138,
      "agent_id": 44,
      "delay": 6.94,
      "onscreen_delay": 6.04,
      "typing_delay": 0.9,
      "typing_duration": 9.734,
      "wpm": 69,
      "message": "อย่างแรก แน่นอน คือเรื่องของ cyber ต้องบอกว่า"
    },
    {
      "message_id": 2139,
      "agent_id": 12,
      "delay": 5.734,
      "onscreen_delay": 5.283,
      "typing_delay": 0.451,
      "typing_duration": 9.203,
      "wpm": 65,
      "message": "ภาคการเงินนี่เหมือนเป็น Target ที่ดึงดูด"
    },
    {
      "message_id": 2140,
      "agent_id": 14,
      "delay": 5.202,
      "onscreen_delay": 4.503,
      "typing_delay": 0.699,
      "typing_duration": 8.112,
      "wpm": 65,
      "message": "นะคะ ในระดับหนึ่งเลยของพวก Attacker "
    },
    {
      "message_id": 2141,
      "agent_id": 33,
      "delay": 4.111,
      "onscreen_delay": 2.614,
      "typing_delay": 1.497,
      "typing_duration": 13.305,
      "wpm": 33,
      "message": "ในการที่เขาก็ Add taks เข้ามา"
    },
    {
      "message_id": 2142,
      "agent_id": 44,
      "delay": 9.304,
      "onscreen_delay": 8.949,
      "typing_delay": 0.355,
      "typing_duration": 6.562,
      "wpm": 78,
      "message": "ของภาคการเงินของสถาบันการเงิน กราฟ"
    },
    {
      "message_id": 2143,
      "agent_id": 12,
      "delay": 5.303,
      "onscreen_delay": 4.544,
      "typing_delay": 0.759,
      "typing_duration": 6.179,
      "wpm": 49,
      "message": "ด้านซ้ายนะคะ ด้าน... "
    },
    {
      "message_id": 2144,
      "agent_id": 14,
      "delay": 2.179,
      "onscreen_delay": 1.692,
      "typing_delay": 0.487,
      "typing_duration": 8.45,
      "wpm": 85,
      "message": "ของท่านน่าจะเป็นด้านซ้ายนะคะ ด้านซ้ายบนจะเป็น... "
    },
    {
      "message_id": 2145,
      "agent_id": 33,
      "delay": 4.449,
      "onscreen_delay": 4.035,
      "typing_delay": 0.414,
      "typing_duration": 10.758,
      "wpm": 60,
      "message": "จะเห็นได้ว่าเรา Tag มานี่ตั้งแต่ปี 2020 นี่"
    },
    {
      "message_id": 2146,
      "agent_id": 44,
      "delay": 6.758,
      "onscreen_delay": 5.733,
      "typing_delay": 1.025,
      "typing_duration": 11.153,
      "wpm": 71,
      "message": "จนถึงทุกวันนี้เนี่ย cyber attack เกิดมาอย่างต่อเนื่อง "
    },
    {
      "message_id": 2147,
      "agent_id": 12,
      "delay": 7.151,
      "onscreen_delay": 6.115,
      "typing_delay": 1.036,
      "typing_duration": 13.8,
      "wpm": 38,
      "message": "ไม่ว่าจะเป็นในเรื่องของ DDos Attack "
    },
    {
      "message_id": 2148,
      "agent_id": 14,
      "delay": 9.8,
      "onscreen_delay": 9.32,
      "typing_delay": 0.48,
      "typing_duration": 9.589,
      "wpm": 64,
      "message": "ของแบงก์ดาวน์นะคะ หรือว่าจะ Attack เข้ามา"
    },
    {
      "message_id": 2149,
      "agent_id": 33,
      "delay": 5.798,
      "onscreen_delay": 5.708,
      "typing_delay": 0.09,
      "typing_duration": 10.69,
      "wpm": 76,
      "message": "เพื่อที่จะเอาข้อมูลออกไ-ปนะคะ อันนี้เราก็เห็นต่อเนื่อง "
    },
    {
      "message_id": 2150,
      "agent_id": 44,
      "delay": 6.69,
      "onscreen_delay": 6.15,
      "typing_delay": 0.54,
      "typing_duration": 11.789,
      "wpm": 45,
      "message": "แต่สิ่งที่เราเห็นในช่วง recent year "
    },
    {
      "message_id": 2151,
      "agent_id": 12,
      "delay": 7.788,
      "onscreen_delay": 6.135,
      "typing_delay": 1.653,
      "typing_duration": 13.996,
      "wpm": 50,
      "message": "รีซึนเวียร์ที่ผ่านมานะคะ Attack จาก Third Party "
    },
    {
      "message_id": 2152,
      "agent_id": 14,
      "delay": 9.995,
      "onscreen_delay": 8.551,
      "typing_delay": 1.444,
      "typing_duration": 13.141,
      "wpm": 41,
      "message": "นะคะ Third Party ที่แบงก์ไปใช้บริการ "
    },
    {
      "message_id": 2153,
      "agent_id": 33,
      "delay": 9.14,
      "onscreen_delay": 8.919,
      "typing_delay": 0.221,
      "typing_duration": 11.872,
      "wpm": 30,
      "message": "ไม่ว่าจะเป็น  Technology "
    },
    {
      "message_id": 2154,
      "agent_id": 44,
      "delay": 7.872,
      "onscreen_delay": 6.936,
      "typing_delay": 0.936,
      "typing_duration": 14.297,
      "wpm": 40,
      "message": "เชื่อมโยงกัน มีการเอาข้อมูล bank ออกไป"
    },
    {
      "message_id": 2155,
      "agent_id": 12,
      "delay": 10.296,
      "onscreen_delay": 9.498,
      "typing_delay": 0.798,
      "typing_duration": 11.63,
      "wpm": 72,
      "message": "จาก Third Party เหล่านั้นอันนี้เราก็เห็นค่อนข้างเยอะแล้ว "
    },
    {
      "message_id": 2156,
      "agent_id": 14,
      "delay": 7.629,
      "onscreen_delay": 6.003,
      "typing_delay": 1.626,
      "typing_duration": 7.672,
      "wpm": 63,
      "message": "อย่างที่ 2 สิ่งที่ตามมาจากที่พูด"
    },
    {
      "message_id": 2157,
      "agent_id": 33,
      "delay": 3.671,
      "onscreen_delay": 3.047,
      "typing_delay": 0.624,
      "typing_duration": 15,
      "wpm": 46,
      "message": "เมื่อกี้เราพูดในมุมบวกว่า พร้อมเพย์เอง หรือว่า"
    },
    {
      "message_id": 2158,
      "agent_id": 44,
      "delay": 10.999,
      "onscreen_delay": 10.307,
      "typing_delay": 0.692,
      "typing_duration": 10.485,
      "wpm": 53,
      "message": "แบบ real time เป็นกลไกที่ทำให้เราเป็น"
    },
    {
      "message_id": 2159,
      "agent_id": 12,
      "delay": 6.997,
      "onscreen_delay": 6.442,
      "typing_delay": 0.555,
      "typing_duration": 8.817,
      "wpm": 87,
      "message": "คนใช้บริการทางการเงินนี่สะดวกมากขึ้น แต่ขณะเดียวกัน"
    },
    {
      "message_id": 2160,
      "agent_id": 14,
      "delay": 4.817,
      "onscreen_delay": 3.728,
      "typing_delay": 1.089,
      "typing_duration": 9.155,
      "wpm": 48,
      "message": "แน่นอนทุจริตทางการเงินก็ตามมา "
    },
    {
      "message_id": 2161,
      "agent_id": 33,
      "delay": 5.154,
      "onscreen_delay": 5.154,
      "typing_delay": 0,
      "typing_duration": 10.591,
      "wpm": 37,
      "message": "เราเห็นการไทยทุจริตนี่ ที่ "
    },
    {
      "message_id": 2162,
      "agent_id": 44,
      "delay": 6.59,
      "onscreen_delay": 6.333,
      "typing_delay": 0.257,
      "typing_duration": 9.553,
      "wpm": 72,
      "message": "พวกสิ่งสะดวกสบายต่าง ๆ เหล่านี้ พวกระบบโอนเงิน "
    },
    {
      "message_id": 2163,
      "agent_id": 12,
      "delay": 5.552,
      "onscreen_delay": 4.978,
      "typing_delay": 0.574,
      "typing_duration": 12.007,
      "wpm": 39,
      "message": "พวก PromptPay นี่เราเห็นมากขึ้น "
    },
    {
      "message_id": 2164,
      "agent_id": 14,
      "delay": 8.006,
      "onscreen_delay": 7.29,
      "typing_delay": 0.716,
      "typing_duration": 6.629,
      "wpm": 50,
      "message": "หลังจากที่ในช่วงประมาณ"
    },
    {
      "message_id": 2165,
      "agent_id": 33,
      "delay": 4.006,
      "onscreen_delay": 3.573,
      "typing_delay": 0.433,
      "typing_duration": 14.493,
      "wpm": 52,
      "message": "สัก 4-5 ปีที่ผ่านมา ภัยทุจริต เริ่มเป็นภัยสังคมที่"
    },
    {
      "message_id": 2166,
      "agent_id": 44,
      "delay": 10.492,
      "onscreen_delay": 9.615,
      "typing_delay": 0.877,
      "typing_duration": 9.356,
      "wpm": 48,
      "message": "เยอะมาก เจอเยอะมากนะคะ จากกราฟ"
    },
    {
      "message_id": 2167,
      "agent_id": 12,
      "delay": 6.491,
      "onscreen_delay": 5.923,
      "typing_delay": 0.568,
      "typing_duration": 9,
      "wpm": 47,
      "message": "นี่จะเห็นว่าถ้าตัวเส้นประนี่ "
    },
    {
      "message_id": 2168,
      "agent_id": 14,
      "delay": 5,
      "onscreen_delay": 4.502,
      "typing_delay": 0.498,
      "typing_duration": 13.55,
      "wpm": 44,
      "message": "คือ เวลาแบงก์ชาติมองภัยทุจริต เรามองเป็น "
    },
    {
      "message_id": 2169,
      "agent_id": 33,
      "delay": 9.549,
      "onscreen_delay": 8.846,
      "typing_delay": 0.703,
      "typing_duration": 13.877,
      "wpm": 22,
      "message": "ต่อกับการ Alterlight "
    },
    {
      "message_id": 2170,
      "agent_id": 44,
      "delay": 9.877,
      "onscreen_delay": 8.514,
      "typing_delay": 1.363,
      "typing_duration": 13.036,
      "wpm": 43,
      "message": "ถ้า unauthorise เราเรียกว่าแอปดูดเงิน"
    },
    {
      "message_id": 2171,
      "agent_id": 12,
      "delay": 9.036,
      "onscreen_delay": 8.713,
      "typing_delay": 0.323,
      "typing_duration": 11.023,
      "wpm": 53,
      "message": "นะคะ ก็คือคนร้ายนี่มิจฉาชีพนี่เพรเนเทรด"
    },
    {
      "message_id": 2172,
      "agent_id": 14,
      "delay": 7.023,
      "onscreen_delay": 6.452,
      "typing_delay": 0.571,
      "typing_duration": 12.531,
      "wpm": 47,
      "message": "เข้ามาที่เครื่องมือถือลูกค้า แล้วสวมรอย"
    },
    {
      "message_id": 2173,
      "agent_id": 33,
      "delay": 8.531,
      "onscreen_delay": 8.21,
      "typing_delay": 0.321,
      "typing_duration": 14.201,
      "wpm": 34,
      "message": "โดยที่ลูกค้าไม่ได้ Unterrice เอง "
    },
    {
      "message_id": 2174,
      "agent_id": 44,
      "delay": 10.2,
      "onscreen_delay": 8.796,
      "typing_delay": 1.404,
      "typing_duration": 9.837,
      "wpm": 53,
      "message": "ภัย แอปดูดเงิน ซึ่งท่านจะเห็นได้ว่า "
    },
    {
      "message_id": 2175,
      "agent_id": 12,
      "delay": 6.198,
      "onscreen_delay": 5.3,
      "typing_delay": 0.898,
      "typing_duration": 6.266,
      "wpm": 84,
      "message": "ตอนนี้เราค่อนข้างจะมีการจัดการที่ดี"
    },
    {
      "message_id": 2176,
      "agent_id": 14,
      "delay": 2.266,
      "onscreen_delay": 1.864,
      "typing_delay": 0.402,
      "typing_duration": 12.991,
      "wpm": 72,
      "message": "สำหรับภัยตัวนี้นะคะ เพราะว่าเรามีการออกยกระดับ Mobile Security "
    },
    {
      "message_id": 2177,
      "agent_id": 33,
      "delay": 8.99,
      "onscreen_delay": 7.55,
      "typing_delay": 1.44,
      "typing_duration": 13.893,
      "wpm": 19,
      "message": "มาค่อนข้างจะหนักมา"
    },
    {
      "message_id": 2178,
      "agent_id": 44,
      "delay": 9.893,
      "onscreen_delay": 8.664,
      "typing_delay": 1.229,
      "typing_duration": 15.001,
      "wpm": 53,
      "message": "กับสถาบันการเงิน กับพวกให้บริการ พวก e money ด้วยนะคะ"
    },
    {
      "message_id": 2179,
      "agent_id": 12,
      "delay": 11,
      "onscreen_delay": 9.736,
      "typing_delay": 1.264,
      "typing_duration": 9.786,
      "wpm": 77,
      "message": "เพราะฉะนั้น เราก็เห็นตัวเลขที่ว่าตั้งแต่ต้นปีมานี่ "
    },
    {
      "message_id": 2180,
      "agent_id": 14,
      "delay": 6.999,
      "onscreen_delay": 4.889,
      "typing_delay": 2.11,
      "typing_duration": 13.228,
      "wpm": 43,
      "message": "เคสใหม่ ๆ ที่เป็นแอปดูดเงิน หรือ unter "
    },
    {
      "message_id": 2181,
      "agent_id": 33,
      "delay": 9.227,
      "onscreen_delay": 8.142,
      "typing_delay": 1.085,
      "typing_duration": 8.746,
      "wpm": 43,
      "message": "นี่ เราไม่เจอแล้วนะคะ แต่"
    },
    {
      "message_id": 2182,
      "agent_id": 44,
      "delay": 5.226,
      "onscreen_delay": 4.822,
      "typing_delay": 0.404,
      "typing_duration": 14.243,
      "wpm": 49,
      "message": "สิ่งที่ยังเป็นประเด็นปัญหาหนักมาก พวก authorise"
    },
    {
      "message_id": 2183,
      "agent_id": 12,
      "delay": 10.243,
      "onscreen_delay": 9.741,
      "typing_delay": 0.502,
      "typing_duration": 8.715,
      "wpm": 53,
      "message": "ก็คือเป็นสิ่งที่มิจฉาชีพนี่หลอก"
    },
    {
      "message_id": 2184,
      "agent_id": 14,
      "delay": 6.243,
      "onscreen_delay": 5.367,
      "typing_delay": 0.876,
      "typing_duration": 14.48,
      "wpm": 38,
      "message": "นะคะ หลอกให้ลูกค้า Afterlight iายการเ"
    },
    {
      "message_id": 2185,
      "agent_id": 33,
      "delay": 10.479,
      "onscreen_delay": 9.685,
      "typing_delay": 0.794,
      "typing_duration": 12.995,
      "wpm": 47,
      "message": "เช่ นหลอกให้โอนเงิน ไปให้เพื่อน ไปให้ญาติ "
    },
    {
      "message_id": 2186,
      "agent_id": 44,
      "delay": 8.995,
      "onscreen_delay": 8.323,
      "typing_delay": 0.672,
      "typing_duration": 12.194,
      "wpm": 48,
      "message": "ไม่ใช่ หรือหลอกให้ลงทุน ซึ่งจริง ๆ เป็น"
    },
    {
      "message_id": 2187,
      "agent_id": 12,
      "delay": 8.194,
      "onscreen_delay": 7.665,
      "typing_delay": 0.529,
      "typing_duration": 9.191,
      "wpm": 72,
      "message": "ปัญหาที่เราเจอะประสบอยู่ทุกวันนี้ หลอกให้โอน"
    },
    {
      "message_id": 2188,
      "agent_id": 14,
      "delay": 5.19,
      "onscreen_delay": 4.639,
      "typing_delay": 0.551,
      "typing_duration": 8.805,
      "wpm": 78,
      "message": "ไปให้บัญชีม้านะคะ แล้วก็ส่งต่อเงินเป็นทอด ๆ ไป"
    },
    {
      "message_id": 2189,
      "agent_id": 33,
      "delay": 4.805,
      "onscreen_delay": 3.943,
      "typing_delay": 0.862,
      "typing_duration": 14.729,
      "wpm": 50,
      "message": "นะคะ จะเห็นได้ว่า อันนี้ที่เรา task กันเป็นตัวเลข"
    },
    {
      "message_id": 2190,
      "agent_id": 44,
      "delay": 10.729,
      "onscreen_delay": 10.455,
      "typing_delay": 0.274,
      "typing_duration": 8.402,
      "wpm": 71,
      "message": "รายเดือนนะคะ เคสในเดือนมิถุนายน ของปีนี้"
    },
    {
      "message_id": 2191,
      "agent_id": 12,
      "delay": 6.729,
      "onscreen_delay": 5.801,
      "typing_delay": 0.928,
      "typing_duration": 6.933,
      "wpm": 78,
      "message": "เคสก็ยังเยอะอยู่นะคะ ก็เจออยู่ประมาณ "
    },
    {
      "message_id": 2192,
      "agent_id": 14,
      "delay": 2.932,
      "onscreen_delay": 2.401,
      "typing_delay": 0.531,
      "typing_duration": 7.067,
      "wpm": 30,
      "message": "5.1... 5.4 เคส "
    },
    {
      "message_id": 2193,
      "agent_id": 33,
      "delay": 3.067,
      "onscreen_delay": 2.165,
      "typing_delay": 0.902,
      "typing_duration": 15.001,
      "wpm": 50,
      "message": "5,400 เคสนะคะ ที่เป็นเคสที่เกิดขึ้นในเดือนมิถุนายน"
    },
    {
      "message_id": 2194,
      "agent_id": 44,
      "delay": 10.999,
      "onscreen_delay": 8.57,
      "typing_delay": 2.429,
      "typing_duration": 12.702,
      "wpm": 18,
      "message": "แค่เดือนมิถุนาย"
    },
    {
      "message_id": 2195,
      "agent_id": 12,
      "delay": 8.702,
      "onscreen_delay": 8.163,
      "typing_delay": 0.539,
      "typing_duration": 7.232,
      "wpm": 83,
      "message": "นะคะ ที่เกิดขึ้นในเดือนมิถุนายนนี่ประมาณ "
    },
    {
      "message_id": 2196,
      "agent_id": 14,
      "delay": 4.701,
      "onscreen_delay": 4.286,
      "typing_delay": 0.415,
      "typing_duration": 7.179,
      "wpm": 54,
      "message": "5.6 ล้านบาท 5.6 พันล้านบาท "
    },
    {
      "message_id": 2197,
      "agent_id": 33,
      "delay": 3.179,
      "onscreen_delay": 2.174,
      "typing_delay": 1.005,
      "typing_duration": 12.682,
      "wpm": 39,
      "message": "โทษทีนะคะ ก็เป็นอะไรที่ค่อนข้างจะ"
    },
    {
      "message_id": 2198,
      "agent_id": 44,
      "delay": 8.681,
      "onscreen_delay": 8.253,
      "typing_delay": 0.428,
      "typing_duration": 8.828,
      "wpm": 59,
      "message": "หนักมาก ซึ่งก็ยังเป็น risk สำคัญที่"
    },
    {
      "message_id": 2199,
      "agent_id": 12,
      "delay": 4.827,
      "onscreen_delay": 4.521,
      "typing_delay": 0.306,
      "typing_duration": 11.084,
      "wpm": 54,
      "message": "ในฐานะที่ทางแบงก์ชาติและสถาบันทางการเงิน"
    },
    {
      "message_id": 2200,
      "agent_id": 14,
      "delay": 7.084,
      "onscreen_delay": 6.363,
      "typing_delay": 0.721,
      "typing_duration": 10.451,
      "wpm": 69,
      "message": "หน่วยงานที่เกี่ยวข้องก็พยายามต่อสู้กับตรงนี้อยู่"
    },
    {
      "message_id": 2201,
      "agent_id": 33,
      "delay": 6.451,
      "onscreen_delay": 6.112,
      "typing_delay": 0.339,
      "typing_duration": 7.904,
      "wpm": 42,
      "message": "นะคะ 2 อย่างไปแล้วนะคะ "
    },
    {
      "message_id": 2202,
      "agent_id": 44,
      "delay": 3.904,
      "onscreen_delay": 3.061,
      "typing_delay": 0.843,
      "typing_duration": 10.778,
      "wpm": 40,
      "message": "อีก risk หนึ่งที่เราเห็นก็คือ "
    },
    {
      "message_id": 2203,
      "agent_id": 12,
      "delay": 6.777,
      "onscreen_delay": 6.577,
      "typing_delay": 0.2,
      "typing_duration": 12.662,
      "wpm": 63,
      "message": "ว่าจริง ๆ แนวโน้มของการใช้เทคโนโลยีเซอร์วิสโพรไวเดอร์"
    },
    {
      "message_id": 2204,
      "agent_id": 14,
      "delay": 8.661,
      "onscreen_delay": 7.737,
      "typing_delay": 0.924,
      "typing_duration": 7.888,
      "wpm": 74,
      "message": "ของภาคการเงินนี่สูงมากขึ้นเรื่อย ๆ นะคะ "
    },
    {
      "message_id": 2205,
      "agent_id": 33,
      "delay": 4.661,
      "onscreen_delay": 2.735,
      "typing_delay": 1.926,
      "typing_duration": 15,
      "wpm": 31,
      "message": "เรามีการแบงก์หลายแห่งก็ใช้ Couk"
    },
    {
      "message_id": 2206,
      "agent_id": 44,
      "delay": 11,
      "onscreen_delay": 10.224,
      "typing_delay": 0.776,
      "typing_duration": 11.497,
      "wpm": 47,
      "message": "provider ที่เป็นเจ้าดัง ๆ เจ้าใหญ่ ๆ"
    },
    {
      "message_id": 2207,
      "agent_id": 12,
      "delay": 7.496,
      "onscreen_delay": 5.19,
      "typing_delay": 2.306,
      "typing_duration": 7.605,
      "wpm": 59,
      "message": "บางเจ้าก็น่าจะอยู่ข้าง ๆ ดิฉัน"
    },
    {
      "message_id": 2208,
      "agent_id": 14,
      "delay": 3.604,
      "onscreen_delay": 2.944,
      "typing_delay": 0.66,
      "typing_duration": 6.858,
      "wpm": 85,
      "message": "ก็มีการใช้มากขึ้นนะคะ สิ่งที่เราเห็นนี่"
    },
    {
      "message_id": 2209,
      "agent_id": 33,
      "delay": 2.858,
      "onscreen_delay": 2.157,
      "typing_delay": 0.701,
      "typing_duration": 14.372,
      "wpm": 30,
      "message": "แน่นอนการ A dop ใช้ Could นี่ "
    },
    {
      "message_id": 2210,
      "agent_id": 44,
      "delay": 10.371,
      "onscreen_delay": 8.67,
      "typing_delay": 1.701,
      "typing_duration": 14.198,
      "wpm": 22,
      "message": "ในการบริหาร จัดการ IT "
    },
    {
      "message_id": 2211,
      "agent_id": 12,
      "delay": 10.197,
      "onscreen_delay": 9.084,
      "typing_delay": 1.113,
      "typing_duration": 13.338,
      "wpm": 45,
      "message": "แบงก์เมื่อคนใช้ดิจิทัลมากขึ้น Volumn นี่ "
    },
    {
      "message_id": 2212,
      "agent_id": 14,
      "delay": 9.338,
      "onscreen_delay": 8.814,
      "typing_delay": 0.524,
      "typing_duration": 9.635,
      "wpm": 51,
      "message": "ที่เกิดขึ้นนี่ ถ้า Clound Service "
    },
    {
      "message_id": 2213,
      "agent_id": 33,
      "delay": 5.635,
      "onscreen_delay": 5.472,
      "typing_delay": 0.163,
      "typing_duration": 13.002,
      "wpm": 42,
      "message": "จะช่วยให้เกิดการ Scale up scale down "
    },
    {
      "message_id": 2214,
      "agent_id": 44,
      "delay": 9.001,
      "onscreen_delay": 8.301,
      "typing_delay": 0.7,
      "typing_duration": 7.764,
      "wpm": 41,
      "message": "ความเสี่ยงที่เราเริ่ม"
    },
    {
      "message_id": 2215,
      "agent_id": 12,
      "delay": 4.999,
      "onscreen_delay": 4.329,
      "typing_delay": 0.67,
      "typing_duration": 7.025,
      "wpm": 90,
      "message": "เป็นกังวลนะคะ ก็คือจากการที่ว่าบางครั้งนี่"
    },
    {
      "message_id": 2216,
      "agent_id": 14,
      "delay": 3.025,
      "onscreen_delay": 2.272,
      "typing_delay": 0.753,
      "typing_duration": 11.33,
      "wpm": 61,
      "message": "มันก็จะมีในเรื่องของ Text หรือ Oparation Error "
    },
    {
      "message_id": 2217,
      "agent_id": 33,
      "delay": 7.329,
      "onscreen_delay": 5.521,
      "typing_delay": 1.808,
      "typing_duration": 12.577,
      "wpm": 31,
      "message": "เกิดขึ้น จาก Could service "
    },
    {
      "message_id": 2218,
      "agent_id": 44,
      "delay": 8.575,
      "onscreen_delay": 5.163,
      "typing_delay": 3.412,
      "typing_duration": 8.75,
      "wpm": 39,
      "message": "ที่เป็นคนใช้บริการ ซึ่ง"
    },
    {
      "message_id": 2219,
      "agent_id": 12,
      "delay": 4.749,
      "onscreen_delay": 4.462,
      "typing_delay": 0.287,
      "typing_duration": 8.604,
      "wpm": 92,
      "message": "ก็อาจจะรวมถึงสถาบันทางการเงินด้วยนะคะ จริง ๆ ตัวอย่าง"
    },
    {
      "message_id": 2220,
      "agent_id": 14,
      "delay": 4.604,
      "onscreen_delay": 4.193,
      "typing_delay": 0.411,
      "typing_duration": 5.856,
      "wpm": 87,
      "message": "ที่ยก อย่างเช่น จุดที่ทำให้เป็นจุด"
    },
    {
      "message_id": 2221,
      "agent_id": 33,
      "delay": 1.856,
      "onscreen_delay": 1.475,
      "typing_delay": 0.381,
      "typing_duration": 14.645,
      "wpm": 33,
      "message": "แบบน่ากังวลก็คือเหตุการณ์ Blue s"
    },
    {
      "message_id": 2222,
      "agent_id": 44,
      "delay": 10.644,
      "onscreen_delay": 9.628,
      "typing_delay": 1.016,
      "typing_duration": 11.564,
      "wpm": 32,
      "message": "cloud strike ที่มันเป็นผล"
    },
    {
      "message_id": 2223,
      "agent_id": 12,
      "delay": 7.563,
      "onscreen_delay": 6.864,
      "typing_delay": 0.699,
      "typing_duration": 11.271,
      "wpm": 61,
      "message": "กระทบกับสายการบินเยอะมากนะคะ ในส่วนของแบงก์ไทย"
    },
    {
      "message_id": 2224,
      "agent_id": 14,
      "delay": 7.271,
      "onscreen_delay": 6.198,
      "typing_delay": 1.073,
      "typing_duration": 8.303,
      "wpm": 52,
      "message": "ก็มีบ้าง แต่เนื่องจากแบงก์ไทย"
    },
    {
      "message_id": 2225,
      "agent_id": 33,
      "delay": 4.302,
      "onscreen_delay": 4.243,
      "typing_delay": 0.059,
      "typing_duration": 10.28,
      "wpm": 54,
      "message": "ก็ยัวไม่ได้กระทบเท่าสายการบินนะคะ แต่"
    },
    {
      "message_id": 2226,
      "agent_id": 44,
      "delay": 6.279,
      "onscreen_delay": 6.19,
      "typing_delay": 0.089,
      "typing_duration": 8.138,
      "wpm": 57,
      "message": "ก็เป็นสิ่งที่เรามาฉุดคิดแล้วว่า "
    },
    {
      "message_id": 2227,
      "agent_id": 12,
      "delay": 4.137,
      "onscreen_delay": 1.47,
      "typing_delay": 2.667,
      "typing_duration": 13.485,
      "wpm": 31,
      "message": "Third party service provider "
    },
    {
      "message_id": 2228,
      "agent_id": 14,
      "delay": 9.484,
      "onscreen_delay": 8.686,
      "typing_delay": 0.798,
      "typing_duration": 6.965,
      "wpm": 58,
      "message": "Clound Service Provider นี่ "
    },
    {
      "message_id": 2229,
      "agent_id": 33,
      "delay": 5.483,
      "onscreen_delay": 3.647,
      "typing_delay": 1.836,
      "typing_duration": 13.171,
      "wpm": 40,
      "message": "ซึ่งเป็น rick ที่ต้องกังวลต่อไปนะคะ "
    },
    {
      "message_id": 2230,
      "agent_id": 44,
      "delay": 9.17,
      "onscreen_delay": 8.621,
      "typing_delay": 0.549,
      "typing_duration": 5.38,
      "wpm": 75,
      "message": "นี่ก็จะขอหยุดไว้เท่านี้ก่อน "
    },
    {
      "message_id": 2231,
      "agent_id": 12,
      "delay": 5.169,
      "onscreen_delay": 4.075,
      "typing_delay": 1.094,
      "typing_duration": 10.687,
      "wpm": 22,
      "message": "ก็ขอขอบคุณทางคุณ"
    },
    {
      "message_id": 2232,
      "agent_id": 14,
      "delay": 6.687,
      "onscreen_delay": 6.058,
      "typing_delay": 0.629,
      "typing_duration": 12.496,
      "wpm": 48,
      "message": "อโรรานะครับ ก็ฉายให้เห็นถึง Sector แบงก์ "
    },
    {
      "message_id": 2233,
      "agent_id": 33,
      "delay": 8.496,
      "onscreen_delay": 7.299,
      "typing_delay": 1.197,
      "typing_duration": 11.045,
      "wpm": 29,
      "message": "มันมีส่วนใหญ่ consern "
    },
    {
      "message_id": 2234,
      "agent_id": 44,
      "delay": 7.044,
      "onscreen_delay": 6.4,
      "typing_delay": 0.644,
      "typing_duration": 11.914,
      "wpm": 47,
      "message": "เป็น cyber risk กลายเป็น cyber attack "
    },
    {
      "message_id": 2235,
      "agent_id": 12,
      "delay": 7.913,
      "onscreen_delay": 7.634,
      "typing_delay": 0.279,
      "typing_duration": 11.38,
      "wpm": 47,
      "message": "แล้วก็ Imergine ก็คือภัยมาใหม่ มาจาก "
    },
    {
      "message_id": 2236,
      "agent_id": 14,
      "delay": 7.379,
      "onscreen_delay": 6.422,
      "typing_delay": 0.957,
      "typing_duration": 9.852,
      "wpm": 55,
      "message": "Third Party Provider ซึ่งอาจจะเกี่ยว"
    },
    {
      "message_id": 2237,
      "agent_id": 33,
      "delay": 5.852,
      "onscreen_delay": 5.773,
      "typing_delay": 0.079,
      "typing_duration": 14.13,
      "wpm": 23,
      "message": "กับใน... 1 ใน Paralist "
    },
    {
      "message_id": 2238,
      "agent_id": 44,
      "delay": 10.129,
      "onscreen_delay": 9.698,
      "typing_delay": 0.431,
      "typing_duration": 15,
      "wpm": 43,
      "message": "แต่ว่าเดี่ยวผมอาจจะให้ข้าม partnies ไปจนถึง"
    },
    {
      "message_id": 2239,
      "agent_id": 12,
      "delay": 10.999,
      "onscreen_delay": 9.774,
      "typing_delay": 1.225,
      "typing_duration": 7.007,
      "wpm": 71,
      "message": "อโรรากล่าวถึงไปก่อน อาจจะมาถึงทาง "
    },
    {
      "message_id": 2240,
      "agent_id": 14,
      "delay": 6.998,
      "onscreen_delay": 5.632,
      "typing_delay": 1.366,
      "typing_duration": 9.462,
      "wpm": 63,
      "message": "Sector พลังงานก่อน ว่าบทบาทของทาง Sector "
    },
    {
      "message_id": 2241,
      "agent_id": 33,
      "delay": 5.461,
      "onscreen_delay": 4.567,
      "typing_delay": 0.894,
      "typing_duration": 13.267,
      "wpm": 35,
      "message": "พลังงาน โดยเฉพาะบริษัท ดีกึมนี่ "
    },
    {
      "message_id": 2242,
      "agent_id": 44,
      "delay": 9.266,
      "onscreen_delay": 6.776,
      "typing_delay": 2.49,
      "typing_duration": 11.403,
      "wpm": 53,
      "message": "เพื่อจะให้มันเกิดในตัวบทบาทของบริษัทครับ "
    },
    {
      "message_id": 2243,
      "agent_id": 12,
      "delay": 7.403,
      "onscreen_delay": 6.003,
      "typing_delay": 1.4,
      "typing_duration": 12.252,
      "wpm": 32,
      "message": "Resilience อย่างไรในบริษัท "
    },
    {
      "message_id": 2244,
      "agent_id": 14,
      "delay": 8.252,
      "onscreen_delay": 6.604,
      "typing_delay": 1.648,
      "typing_duration": 15.001,
      "wpm": 37,
      "message": "สวัสดีทุกท่านนะครับ ก็บทบาทของทาง B F"
    },
    {
      "message_id": 2245,
      "agent_id": 33,
      "delay": 11.001,
      "onscreen_delay": 10.917,
      "typing_delay": 0.084,
      "typing_duration": 12.579,
      "wpm": 24,
      "message": "ของทาง ดีกริม นะครับ "
    },
    {
      "message_id": 2246,
      "agent_id": 44,
      "delay": 8.578,
      "onscreen_delay": 8.487,
      "typing_delay": 0.091,
      "typing_duration": 14.154,
      "wpm": 34,
      "message": "แต่สำหรับ critical infrastruture "
    },
    {
      "message_id": 2247,
      "agent_id": 12,
      "delay": 10.154,
      "onscreen_delay": 9.05,
      "typing_delay": 1.104,
      "typing_duration": 8.825,
      "wpm": 56,
      "message": "เป็น 3 หัวข้อหลัก ๆ นะครับ อันแรก "
    },
    {
      "message_id": 2248,
      "agent_id": 14,
      "delay": 6.154,
      "onscreen_delay": 5.489,
      "typing_delay": 0.665,
      "typing_duration": 7.729,
      "wpm": 83,
      "message": "คือ ความรับผิดชอบต่อประเทศชาตินะครับ ว่าเรา"
    },
    {
      "message_id": 2249,
      "agent_id": 33,
      "delay": 3.729,
      "onscreen_delay": 3.189,
      "typing_delay": 0.54,
      "typing_duration": 10.12,
      "wpm": 34,
      "message": "จะต้องให้มี Service ที่  "
    },
    {
      "message_id": 2250,
      "agent_id": 44,
      "delay": 6.12,
      "onscreen_delay": 3.501,
      "typing_delay": 2.619,
      "typing_duration": 10.171,
      "wpm": 47,
      "message": "ลงตัวที่สุดนะครับ ซึ่ง 2 สิ่งนี้ "
    },
    {
      "message_id": 2251,
      "agent_id": 12,
      "delay": 6.171,
      "onscreen_delay": 4.745,
      "typing_delay": 1.426,
      "typing_duration": 8.11,
      "wpm": 81,
      "message": "ร่วมกันกับข้อที่ 2 ย่อย ก็คือว่าเราต้องมีการ"
    },
    {
      "message_id": 2252,
      "agent_id": 14,
      "delay": 4.109,
      "onscreen_delay": 3.749,
      "typing_delay": 0.36,
      "typing_duration": 8.43,
      "wpm": 73,
      "message": "ลงทุนในเทคโนโลยีใหม่ ๆ รวมถึงเทคโนโลยีที่"
    },
    {
      "message_id": 2253,
      "agent_id": 33,
      "delay": 4.429,
      "onscreen_delay": 4.179,
      "typing_delay": 0.25,
      "typing_duration": 13.862,
      "wpm": 44,
      "message": "มาชัวร์แล้วนะครับ สิ่งเหล่านี้ จะทำให้เรา"
    },
    {
      "message_id": 2254,
      "agent_id": 44,
      "delay": 9.862,
      "onscreen_delay": 6.878,
      "typing_delay": 2.984,
      "typing_duration": 6.84,
      "wpm": 48,
      "message": "มีความมั่นใจว่าจะไม่มี "
    },
    {
      "message_id": 2255,
      "agent_id": 12,
      "delay": 5.862,
      "onscreen_delay": 5.319,
      "typing_delay": 0.543,
      "typing_duration": 8.381,
      "wpm": 55,
      "message": "ไม่มีเขาเรียกว่าอะไร Disruption "
    },
    {
      "message_id": 2256,
      "agent_id": 14,
      "delay": 4.38,
      "onscreen_delay": 3.511,
      "typing_delay": 0.869,
      "typing_duration": 10.434,
      "wpm": 53,
      "message": "ภาพหนึ่ง คือ B Grimm นี่เป็น Provider "
    },
    {
      "message_id": 2257,
      "agent_id": 33,
      "delay": 6.432,
      "onscreen_delay": 5.968,
      "typing_delay": 0.464,
      "typing_duration": 12.195,
      "wpm": 53,
      "message": "ประเภท SDP ด้วย มีการเข้าที่... เขาเรียกว่า"
    },
    {
      "message_id": 2258,
      "agent_id": 44,
      "delay": 9.394,
      "onscreen_delay": 0,
      "typing_delay": 9.394,
      "typing_duration": 9.394,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2259,
      "agent_id": 12,
      "delay": 5.393,
      "onscreen_delay": 3.587,
      "typing_delay": 1.806,
      "typing_duration": 8.939,
      "wpm": 37,
      "message": "หลาย ๆ โรงงานที่ของเรา"
    },
    {
      "message_id": 2260,
      "agent_id": 14,
      "delay": 4.939,
      "onscreen_delay": 4.309,
      "typing_delay": 0.63,
      "typing_duration": 10.397,
      "wpm": 81,
      "message": "ที่เราจะต้องลงทุน แต่เราก็ต้องเลือกลงทุนในสิ่งที่ถูกต้อง"
    },
    {
      "message_id": 2261,
      "agent_id": 33,
      "delay": 6.397,
      "onscreen_delay": 5.969,
      "typing_delay": 0.428,
      "typing_duration": 11.527,
      "wpm": 53,
      "message": "นะครับ แล้วข้แที่ 3 ก็คือสำหรับประเทศชาติ"
    },
    {
      "message_id": 2262,
      "agent_id": 44,
      "delay": 7.526,
      "onscreen_delay": 6.31,
      "typing_delay": 1.216,
      "typing_duration": 10.849,
      "wpm": 53,
      "message": "ที่ออกมาไม่ใช่เฉพาะภายในประเทศที่ออกมา "
    },
    {
      "message_id": 2263,
      "agent_id": 12,
      "delay": 6.849,
      "onscreen_delay": 6.176,
      "typing_delay": 0.673,
      "typing_duration": 10.637,
      "wpm": 56,
      "message": "Regulation ที่เราจะต้องไป Digital Global "
    },
    {
      "message_id": 2264,
      "agent_id": 14,
      "delay": 6.636,
      "onscreen_delay": 5.862,
      "typing_delay": 0.774,
      "typing_duration": 11.264,
      "wpm": 53,
      "message": "ลูกค้าที่ใช้ไฟนี่มีมากกว่าที่ในประเทศไทย"
    },
    {
      "message_id": 2265,
      "agent_id": 33,
      "delay": 7.264,
      "onscreen_delay": 6.655,
      "typing_delay": 0.609,
      "typing_duration": 12.926,
      "wpm": 51,
      "message": "นะครับ มีบริษัทแม่อยู่ที่ยุโรปหรือที่อเมริกา "
    },
    {
      "message_id": 2266,
      "agent_id": 44,
      "delay": 8.925,
      "onscreen_delay": 8.572,
      "typing_delay": 0.353,
      "typing_duration": 10.447,
      "wpm": 78,
      "message": "เกาหลี แถว ๆ นี้ด้วย ก็มันเป็นส่วนหนึ่ง ส่วนที่สองเป็น"
    },
    {
      "message_id": 2267,
      "agent_id": 12,
      "delay": 6.447,
      "onscreen_delay": 5.916,
      "typing_delay": 0.531,
      "typing_duration": 12.456,
      "wpm": 66,
      "message": "ความรับผิดชอบต่อลูกค้า ซึ่งแน่นอนลูกค้าต้องการ Relyable "
    },
    {
      "message_id": 2268,
      "agent_id": 14,
      "delay": 8.454,
      "onscreen_delay": 7.807,
      "typing_delay": 0.647,
      "typing_duration": 7.606,
      "wpm": 69,
      "message": "ต้องการความปลอดภัยนะครับ ไฟ หรือว่า"
    },
    {
      "message_id": 2269,
      "agent_id": 33,
      "delay": 4.454,
      "onscreen_delay": 4.174,
      "typing_delay": 0.28,
      "typing_duration": 10.835,
      "wpm": 55,
      "message": "พลังงานที่เราส่งมาให้ลูกค้า ไม่ว่าจะเป็น "
    },
    {
      "message_id": 2270,
      "agent_id": 44,
      "delay": 6.833,
      "onscreen_delay": 6.388,
      "typing_delay": 0.445,
      "typing_duration": 12.105,
      "wpm": 61,
      "message": "หรือแม้กระทั่งส่งไปทางฝั่งเอง เราก็จะต้องมีการส่ง "
    },
    {
      "message_id": 2271,
      "agent_id": 12,
      "delay": 8.105,
      "onscreen_delay": 6.045,
      "typing_delay": 2.06,
      "typing_duration": 7.197,
      "wpm": 54,
      "message": "Supply อย่างสม่ำเสมอถ้าเรา "
    },
    {
      "message_id": 2272,
      "agent_id": 14,
      "delay": 4.105,
      "onscreen_delay": 3.588,
      "typing_delay": 0.517,
      "typing_duration": 7.999,
      "wpm": 47,
      "message": "Commit ที่ Peak ไว้เท่าไร "
    },
    {
      "message_id": 2273,
      "agent_id": 33,
      "delay": 3.998,
      "onscreen_delay": 3.369,
      "typing_delay": 0.629,
      "typing_duration": 13.791,
      "wpm": 50,
      "message": "อีคอน ที่จริง ๆ ที่ผมทราบเรื่องนี้ ค่อนข้างตลก "
    },
    {
      "message_id": 2274,
      "agent_id": 44,
      "delay": 9.79,
      "onscreen_delay": 9.381,
      "typing_delay": 0.409,
      "typing_duration": 8.666,
      "wpm": 66,
      "message": "เราจะต้องเรียกเก็บเงินให้ตรงเวลา เราก็"
    },
    {
      "message_id": 2275,
      "agent_id": 12,
      "delay": 5.79,
      "onscreen_delay": 5.267,
      "typing_delay": 0.523,
      "typing_duration": 11.574,
      "wpm": 58,
      "message": "ทำไมคนถึงอยากให้เรียกเก็บเงินปรากฏเราไปเจอว่า"
    },
    {
      "message_id": 2276,
      "agent_id": 14,
      "delay": 7.574,
      "onscreen_delay": 7.171,
      "typing_delay": 0.403,
      "typing_duration": 8.823,
      "wpm": 63,
      "message": "ใน Process การจัดซื้อจนถึงจ่ายเงินนี่ "
    },
    {
      "message_id": 2277,
      "agent_id": 33,
      "delay": 4.823,
      "onscreen_delay": 4.664,
      "typing_delay": 0.159,
      "typing_duration": 12.079,
      "wpm": 37,
      "message": "ของ Admin verb ที่เกิดขึ้น คือ"
    },
    {
      "message_id": 2278,
      "agent_id": 44,
      "delay": 8.078,
      "onscreen_delay": 7.751,
      "typing_delay": 0.327,
      "typing_duration": 12.854,
      "wpm": 53,
      "message": "มันทำให้การจ่ายเงินบริษัทต่อบริษัทมันเพี้ยนไป "
    },
    {
      "message_id": 2279,
      "agent_id": 12,
      "delay": 8.854,
      "onscreen_delay": 8.499,
      "typing_delay": 0.355,
      "typing_duration": 12.155,
      "wpm": 57,
      "message": "แล้วอันนี้เป็น Waste ใน Process ของ Coporation "
    },
    {
      "message_id": 2280,
      "agent_id": 14,
      "delay": 8.155,
      "onscreen_delay": 7.363,
      "typing_delay": 0.792,
      "typing_duration": 9.344,
      "wpm": 90,
      "message": "นะครับ ก็เป็นความรับผิดชอบที่เราต้องมีต่อลูกค้าเหมือนกัน "
    },
    {
      "message_id": 2281,
      "agent_id": 33,
      "delay": 5.343,
      "onscreen_delay": 5.152,
      "typing_delay": 0.191,
      "typing_duration": 12.892,
      "wpm": 52,
      "message": "แต่ว่าที่สำคัญที่สุดนี่ คือข้อ 3 คือเรื่องของ "
    },
    {
      "message_id": 2282,
      "agent_id": 44,
      "delay": 8.892,
      "onscreen_delay": 8.261,
      "typing_delay": 0.631,
      "typing_duration": 7.7,
      "wpm": 58,
      "message": "ข้อแรกคือเราต้องให้ เข้าถึงได้ "
    },
    {
      "message_id": 2283,
      "agent_id": 12,
      "delay": 4.891,
      "onscreen_delay": 4.633,
      "typing_delay": 0.258,
      "typing_duration": 8.221,
      "wpm": 71,
      "message": "ไม่ใช่เป็นเรื่องของราคาแต่เป็นเรื่องของ"
    },
    {
      "message_id": 2284,
      "agent_id": 14,
      "delay": 4.219,
      "onscreen_delay": 3.514,
      "typing_delay": 0.705,
      "typing_duration": 6.596,
      "wpm": 86,
      "message": "การเข้าถึงที่เท่าเทียมกันนะครับ แล้วก็"
    },
    {
      "message_id": 2285,
      "agent_id": 33,
      "delay": 2.595,
      "onscreen_delay": 2.08,
      "typing_delay": 0.515,
      "typing_duration": 13.592,
      "wpm": 45,
      "message": "เราต้อง เราสร้างบุคลากรเพื่อรองรับสิ่งที่"
    },
    {
      "message_id": 2286,
      "agent_id": 44,
      "delay": 9.592,
      "onscreen_delay": 9.254,
      "typing_delay": 0.338,
      "typing_duration": 9.058,
      "wpm": 84,
      "message": "เราลงทุนไปข้างต้นทั้งหมดนะครับ ทุก ๆ วันนี้เรามีการ"
    },
    {
      "message_id": 2287,
      "agent_id": 12,
      "delay": 5.592,
      "onscreen_delay": 5.239,
      "typing_delay": 0.353,
      "typing_duration": 8.558,
      "wpm": 44,
      "message": "เอาเทคโนโลยีใหม่ ๆ เข้ามา"
    },
    {
      "message_id": 2288,
      "agent_id": 14,
      "delay": 4.558,
      "onscreen_delay": 4.099,
      "typing_delay": 0.459,
      "typing_duration": 14.387,
      "wpm": 43,
      "message": "ที่เป็นสมาร์ตทั้งหลาย ติดทวิน ใช้ Digital "
    },
    {
      "message_id": 2289,
      "agent_id": 33,
      "delay": 10.387,
      "onscreen_delay": 9.522,
      "typing_delay": 0.865,
      "typing_duration": 10.304,
      "wpm": 42,
      "message": "มี AI ทำโพรดักชัน นู้นนี่นั่น "
    },
    {
      "message_id": 2290,
      "agent_id": 44,
      "delay": 6.387,
      "onscreen_delay": 5.889,
      "typing_delay": 0.498,
      "typing_duration": 14.625,
      "wpm": 35,
      "message": "เราก็ต้องพัฒนาบุคคลากร เป้นสิ่งที่"
    },
    {
      "message_id": 2291,
      "agent_id": 12,
      "delay": 10.622,
      "onscreen_delay": 10.159,
      "typing_delay": 0.463,
      "typing_duration": 9.386,
      "wpm": 66,
      "message": "บริษัทให้ความสำคัญแล้วก็กำลังทำอยู่แล้วก็ "
    },
    {
      "message_id": 2292,
      "agent_id": 14,
      "delay": 6.621,
      "onscreen_delay": 5.635,
      "typing_delay": 0.986,
      "typing_duration": 8.967,
      "wpm": 52,
      "message": "Make Sure ว่าเรา Serv ลูกค้าได้ "
    },
    {
      "message_id": 2293,
      "agent_id": 33,
      "delay": 7.454,
      "onscreen_delay": 0,
      "typing_delay": 7.454,
      "typing_duration": 14.115,
      "wpm": 20,
      "message": "(คุณประถมพงศ์) ครับ "
    },
    {
      "message_id": 2294,
      "agent_id": 44,
      "delay": 10.115,
      "onscreen_delay": 9.702,
      "typing_delay": 0.413,
      "typing_duration": 8.958,
      "wpm": 27,
      "message": "ขอขอบคุณ ต่อไปขอ"
    },
    {
      "message_id": 2295,
      "agent_id": 12,
      "delay": 6.114,
      "onscreen_delay": 5.463,
      "typing_delay": 0.651,
      "typing_duration": 9.356,
      "wpm": 19,
      "message": "เชิญคุณพิชญ์"
    },
    {
      "message_id": 2296,
      "agent_id": 14,
      "delay": 5.355,
      "onscreen_delay": 4.273,
      "typing_delay": 1.082,
      "typing_duration": 9.903,
      "wpm": 42,
      "message": "ว่าในฐานะที่เป็น Hyper Scale "
    },
    {
      "message_id": 2297,
      "agent_id": 33,
      "delay": 5.903,
      "onscreen_delay": 3.525,
      "typing_delay": 2.378,
      "typing_duration": 11.105,
      "wpm": 41,
      "message": "Infrastructure นี่ มีบทบาท และ"
    },
    {
      "message_id": 2298,
      "agent_id": 44,
      "delay": 7.103,
      "onscreen_delay": 6.997,
      "typing_delay": 0.106,
      "typing_duration": 8.121,
      "wpm": 79,
      "message": "แนวนโยบายอย่างไรในการที่จะทำให้เกิด ดิจิทัล "
    },
    {
      "message_id": 2299,
      "agent_id": 12,
      "delay": 7.815,
      "onscreen_delay": 0,
      "typing_delay": 7.815,
      "typing_duration": 15.001,
      "wpm": 10,
      "message": "(คุณพิชญ์) "
    },
    {
      "message_id": 2300,
      "agent_id": 14,
      "delay": 11.001,
      "onscreen_delay": 10.271,
      "typing_delay": 0.73,
      "typing_duration": 9.483,
      "wpm": 92,
      "message": "ให้เกียรติเชิญมาพูดในหัวข้อนี้ จริง ๆ เป็นหัวข้อที่น่าสนใจ"
    },
    {
      "message_id": 2301,
      "agent_id": 33,
      "delay": 7,
      "onscreen_delay": 6.504,
      "typing_delay": 0.496,
      "typing_duration": 7.773,
      "wpm": 52,
      "message": "มากนะครับผม เพราะว่ามันเป็น"
    },
    {
      "message_id": 2302,
      "agent_id": 44,
      "delay": 3.772,
      "onscreen_delay": 1.876,
      "typing_delay": 1.896,
      "typing_duration": 8.789,
      "wpm": 38,
      "message": "เรียกว่าโครงสร้างสำคัญ"
    },
    {
      "message_id": 2303,
      "agent_id": 12,
      "delay": 4.789,
      "onscreen_delay": 1.814,
      "typing_delay": 2.975,
      "typing_duration": 8.94,
      "wpm": 57,
      "message": "ที่จะทำให้ประเทศเราเจริญก้าวหน้าใน"
    },
    {
      "message_id": 2304,
      "agent_id": 14,
      "delay": 4.94,
      "onscreen_delay": 3.97,
      "typing_delay": 0.97,
      "typing_duration": 6.626,
      "wpm": 88,
      "message": "ขั้นต่อ ๆ ไปนะครับผม ทีนี้ก่อนที่จะกลับ"
    },
    {
      "message_id": 2305,
      "agent_id": 33,
      "delay": 2.626,
      "onscreen_delay": 2.236,
      "typing_delay": 0.39,
      "typing_duration": 8.659,
      "wpm": 57,
      "message": "เข้าไปสู่ในเนื้อหาสิ่งที่ผม... จะ"
    },
    {
      "message_id": 2306,
      "agent_id": 44,
      "delay": 4.658,
      "onscreen_delay": 4.491,
      "typing_delay": 0.167,
      "typing_duration": 10.789,
      "wpm": 50,
      "message": "พูดวันนี้ ขออนุญาต touch base บริษัท"
    },
    {
      "message_id": 2307,
      "agent_id": 12,
      "delay": 6.787,
      "onscreen_delay": 5.432,
      "typing_delay": 1.355,
      "typing_duration": 11.167,
      "wpm": 47,
      "message": "นิดหนึ่งนะครับผม Amazon Web Service "
    },
    {
      "message_id": 2308,
      "agent_id": 14,
      "delay": 7.166,
      "onscreen_delay": 6.35,
      "typing_delay": 0.816,
      "typing_duration": 10.994,
      "wpm": 65,
      "message": "ของ Amazon นะครับ ใน Amazon ก็จะมีธุรกิจหลากหลาย "
    },
    {
      "message_id": 2309,
      "agent_id": 33,
      "delay": 6.994,
      "onscreen_delay": 6.634,
      "typing_delay": 0.36,
      "typing_duration": 13.912,
      "wpm": 29,
      "message": "ไม่ว่าจะเป็น Ecommert Drtel "
    },
    {
      "message_id": 2310,
      "agent_id": 44,
      "delay": 9.912,
      "onscreen_delay": 9.912,
      "typing_delay": 0,
      "typing_duration": 9.312,
      "wpm": 27,
      "message": "ในส่วนของ AWS เอง"
    },
    {
      "message_id": 2311,
      "agent_id": 12,
      "delay": 5.912,
      "onscreen_delay": 5.219,
      "typing_delay": 0.693,
      "typing_duration": 14.908,
      "wpm": 48,
      "message": "ผู้ให้บริการ Cloud นะครับ Cloud Service Provider "
    },
    {
      "message_id": 2312,
      "agent_id": 14,
      "delay": 10.907,
      "onscreen_delay": 10.215,
      "typing_delay": 0.692,
      "typing_duration": 13.836,
      "wpm": 68,
      "message": "ให้บริการเรื่องของ AI นะครับ ไม่ว่าจะเป็น AI เรื่องของ Business "
    },
    {
      "message_id": 2313,
      "agent_id": 33,
      "delay": 9.834,
      "onscreen_delay": 9.201,
      "typing_delay": 0.633,
      "typing_duration": 14.278,
      "wpm": 28,
      "message": "แล้วก็เรื่องของ Inproovment "
    },
    {
      "message_id": 2314,
      "agent_id": 44,
      "delay": 10.278,
      "onscreen_delay": 10.055,
      "typing_delay": 0.223,
      "typing_duration": 15,
      "wpm": 33,
      "message": "ที่ทาง Business จะเข้ามา develope "
    },
    {
      "message_id": 2315,
      "agent_id": 12,
      "delay": 11,
      "onscreen_delay": 10.627,
      "typing_delay": 0.373,
      "typing_duration": 7.73,
      "wpm": 60,
      "message": "ทีนี้ในประเทศไทยนี่ AWSA นี่เรา"
    },
    {
      "message_id": 2316,
      "agent_id": 14,
      "delay": 6.999,
      "onscreen_delay": 5.897,
      "typing_delay": 1.102,
      "typing_duration": 9.991,
      "wpm": 59,
      "message": "ลงทุนสร้างสิ่งที่เรียกว่า \"AWS Thailand "
    },
    {
      "message_id": 2317,
      "agent_id": 33,
      "delay": 5.991,
      "onscreen_delay": 4.809,
      "typing_delay": 1.182,
      "typing_duration": 13.595,
      "wpm": 41,
      "message": "regiens นะครับ ถ้าจะอธิบายคร่าว ๆ นี่ "
    },
    {
      "message_id": 2318,
      "agent_id": 44,
      "delay": 9.594,
      "onscreen_delay": 8.143,
      "typing_delay": 1.451,
      "typing_duration": 11.365,
      "wpm": 25,
      "message": "AWS Thailand region "
    },
    {
      "message_id": 2319,
      "agent_id": 12,
      "delay": 7.364,
      "onscreen_delay": 6.276,
      "typing_delay": 1.088,
      "typing_duration": 8.35,
      "wpm": 90,
      "message": "สร้างขึ้นมาในประเทศไทยไม่ใช่แค่ตัวเดียวนะครับ เป็น"
    },
    {
      "message_id": 2320,
      "agent_id": 14,
      "delay": 4.349,
      "onscreen_delay": 3.679,
      "typing_delay": 0.67,
      "typing_duration": 11.183,
      "wpm": 52,
      "message": "หลาย ๆ กลุ่ม การที่จะเป็น region ได้นี่ "
    },
    {
      "message_id": 2321,
      "agent_id": 33,
      "delay": 7.182,
      "onscreen_delay": 7.142,
      "typing_delay": 0.04,
      "typing_duration": 15,
      "wpm": 40,
      "message": "อย่างน้อย ๆ ก็ต้องมีสิ่งที่ Arabity Zonb"
    },
    {
      "message_id": 2322,
      "agent_id": 44,
      "delay": 11,
      "onscreen_delay": 10.591,
      "typing_delay": 0.409,
      "typing_duration": 9.994,
      "wpm": 80,
      "message": "กลุ่มของ data center อีกทีหนึ่ง มันจะเป็นกลุ่มที่ตั้ง"
    },
    {
      "message_id": 2323,
      "agent_id": 12,
      "delay": 6.999,
      "onscreen_delay": 6.542,
      "typing_delay": 0.457,
      "typing_duration": 11.278,
      "wpm": 39,
      "message": "ใน Geographic location ที่ไกล"
    },
    {
      "message_id": 2324,
      "agent_id": 14,
      "delay": 7.278,
      "onscreen_delay": 6.873,
      "typing_delay": 0.405,
      "typing_duration": 6.824,
      "wpm": 59,
      "message": "ประมาณหนึ่ง ให้ใกล้พอที่... "
    },
    {
      "message_id": 2325,
      "agent_id": 33,
      "delay": 3.277,
      "onscreen_delay": 1.744,
      "typing_delay": 1.533,
      "typing_duration": 13.517,
      "wpm": 54,
      "message": "ถ้าไม่มีเหตุภัยพิบัติเกิดขึ้น มันจะไม่กระทบถึงกัน "
    },
    {
      "message_id": 2326,
      "agent_id": 44,
      "delay": 9.515,
      "onscreen_delay": 7.941,
      "typing_delay": 1.574,
      "typing_duration": 8.181,
      "wpm": 51,
      "message": "แต่ก็จะต้องไม่ลดทอน ความเร็ว"
    },
    {
      "message_id": 2327,
      "agent_id": 12,
      "delay": 5.515,
      "onscreen_delay": 5.034,
      "typing_delay": 0.481,
      "typing_duration": 10.613,
      "wpm": 68,
      "message": "ในการสื่อสารในระหว่างกลุ่ม Data Center นี่ ทีนี้ "
    },
    {
      "message_id": 2328,
      "agent_id": 14,
      "delay": 6.612,
      "onscreen_delay": 6.236,
      "typing_delay": 0.376,
      "typing_duration": 9.194,
      "wpm": 54,
      "message": "พอมันเซตอัปเป็นตัว Region ก็คือมี"
    },
    {
      "message_id": 2329,
      "agent_id": 33,
      "delay": 5.194,
      "onscreen_delay": 4.836,
      "typing_delay": 0.358,
      "typing_duration": 14.634,
      "wpm": 21,
      "message": "ตัว Alabity zone นี่ "
    },
    {
      "message_id": 2330,
      "agent_id": 44,
      "delay": 10.634,
      "onscreen_delay": 9.094,
      "typing_delay": 1.54,
      "typing_duration": 9.204,
      "wpm": 47,
      "message": "ถ้าสมมุติถ้าลุกค้ามาให้บริการ "
    },
    {
      "message_id": 2331,
      "agent_id": 12,
      "delay": 6.634,
      "onscreen_delay": 5.952,
      "typing_delay": 0.682,
      "typing_duration": 10.83,
      "wpm": 64,
      "message": "ข้อมูลจะถูก Duplicate ไปอยู่ใน Region แต่ละอัน "
    },
    {
      "message_id": 2332,
      "agent_id": 14,
      "delay": 6.829,
      "onscreen_delay": 5.918,
      "typing_delay": 0.911,
      "typing_duration": 8.837,
      "wpm": 58,
      "message": "ไปอยู่ใน Ability โซนแต่ละอันนะครับ "
    },
    {
      "message_id": 2333,
      "agent_id": 33,
      "delay": 4.836,
      "onscreen_delay": 4.186,
      "typing_delay": 0.65,
      "typing_duration": 12.4,
      "wpm": 38,
      "message": "ข้อดีของมันก็คือว่า สมมติว่าถ้า"
    },
    {
      "message_id": 2334,
      "agent_id": 44,
      "delay": 8.4,
      "onscreen_delay": 8.128,
      "typing_delay": 0.272,
      "typing_duration": 11.106,
      "wpm": 68,
      "message": "อันใดอันหนึ่งมันเกิดใช้ไม่ได้ ไม่ว่าด้วยเหตุผลอะไร "
    },
    {
      "message_id": 2335,
      "agent_id": 12,
      "delay": 7.106,
      "onscreen_delay": 6.903,
      "typing_delay": 0.203,
      "typing_duration": 11.117,
      "wpm": 38,
      "message": "ลูกค้าสามารถ switch ไปใช้ได้"
    },
    {
      "message_id": 2336,
      "agent_id": 14,
      "delay": 7.116,
      "onscreen_delay": 5.44,
      "typing_delay": 1.676,
      "typing_duration": 9.234,
      "wpm": 32,
      "message": "ของ A Region ทั่วโลก"
    },
    {
      "message_id": 2337,
      "agent_id": 33,
      "delay": 5.234,
      "onscreen_delay": 5.065,
      "typing_delay": 0.169,
      "typing_duration": 12.294,
      "wpm": 59,
      "message": "นะครับผม ทีนี้ผมอาจจะย้อนกลับมานิดหนึ่ง ในเรื่อง"
    },
    {
      "message_id": 2338,
      "agent_id": 44,
      "delay": 8.294,
      "onscreen_delay": 8.054,
      "typing_delay": 0.24,
      "typing_duration": 9.631,
      "wpm": 22,
      "message": "ของ resisdency "
    },
    {
      "message_id": 2339,
      "agent_id": 12,
      "delay": 5.63,
      "onscreen_delay": 5.432,
      "typing_delay": 0.198,
      "typing_duration": 15,
      "wpm": 40,
      "message": "ใช้งาน Cloud นะครับ เรื่องของ Infastrure"
    },
    {
      "message_id": 2340,
      "agent_id": 14,
      "delay": 11,
      "onscreen_delay": 10.531,
      "typing_delay": 0.469,
      "typing_duration": 10.862,
      "wpm": 51,
      "message": "พูดเกริ่นไปแล้ว ก็คือตัวที่เรามี Zone "
    },
    {
      "message_id": 2341,
      "agent_id": 33,
      "delay": 7,
      "onscreen_delay": 4.447,
      "typing_delay": 2.553,
      "typing_duration": 9.589,
      "wpm": 34,
      "message": "ขั้นต่ำ 3 อันนี่นะครับ "
    },
    {
      "message_id": 2342,
      "agent_id": 44,
      "delay": 5.587,
      "onscreen_delay": 4.817,
      "typing_delay": 0.77,
      "typing_duration": 11.613,
      "wpm": 53,
      "message": "จริง ๆ อีกอันหนึ่งที่อยากจะกล่าวถึง model "
    },
    {
      "message_id": 2343,
      "agent_id": 12,
      "delay": 7.611,
      "onscreen_delay": 6.732,
      "typing_delay": 0.879,
      "typing_duration": 14.728,
      "wpm": 40,
      "message": "ในการใช้งาน Cloud นี่เรียกว่า disbility "
    },
    {
      "message_id": 2344,
      "agent_id": 14,
      "delay": 10.728,
      "onscreen_delay": 9.191,
      "typing_delay": 1.537,
      "typing_duration": 8.892,
      "wpm": 34,
      "message": "ในการใช้งานคลาวด์นี่ "
    },
    {
      "message_id": 2345,
      "agent_id": 33,
      "delay": 6.728,
      "onscreen_delay": 6.45,
      "typing_delay": 0.278,
      "typing_duration": 11.482,
      "wpm": 52,
      "message": "ด้วยเนื่องด้วยเหตุผลของความปลอดภัยนะครับ "
    },
    {
      "message_id": 2346,
      "agent_id": 44,
      "delay": 7.482,
      "onscreen_delay": 6.783,
      "typing_delay": 0.699,
      "typing_duration": 12.922,
      "wpm": 45,
      "message": "จะไม่เข้าไปดูในข้อมูลของลุกค้าที่เข้าไป"
    },
    {
      "message_id": 2347,
      "agent_id": 12,
      "delay": 8.921,
      "onscreen_delay": 8.692,
      "typing_delay": 0.229,
      "typing_duration": 8.095,
      "wpm": 70,
      "message": "เก็บอยู่ในตัว Data Center ของเรานะครับ "
    },
    {
      "message_id": 2348,
      "agent_id": 14,
      "delay": 4.921,
      "onscreen_delay": 4.246,
      "typing_delay": 0.675,
      "typing_duration": 5.992,
      "wpm": 100,
      "message": "ดังนั้นนี่ การที่จะทำให้การเก็บข้อมูลนี่"
    },
    {
      "message_id": 2349,
      "agent_id": 33,
      "delay": 1.992,
      "onscreen_delay": 1.83,
      "typing_delay": 0.162,
      "typing_duration": 14.705,
      "wpm": 49,
      "message": "มันปบอดภัยที่สุดนีี่ มันจะต้องเป็นความร่วมมือกัน"
    },
    {
      "message_id": 2350,
      "agent_id": 44,
      "delay": 10.702,
      "onscreen_delay": 10.135,
      "typing_delay": 0.567,
      "typing_duration": 15,
      "wpm": 44,
      "message": "ระหว่างผู้ใช้งาน แล้วก็ตัว cloud service pro"
    },
    {
      "message_id": 2351,
      "agent_id": 12,
      "delay": 11,
      "onscreen_delay": 10.57,
      "typing_delay": 0.43,
      "typing_duration": 8.979,
      "wpm": 53,
      "message": "เราในฐานะ Cloud service provider "
    },
    {
      "message_id": 2352,
      "agent_id": 14,
      "delay": 7,
      "onscreen_delay": 6.565,
      "typing_delay": 0.435,
      "typing_duration": 9.351,
      "wpm": 51,
      "message": "ของระบบคลาวด์ที่เราให้บริการอยู่ "
    },
    {
      "message_id": 2353,
      "agent_id": 33,
      "delay": 5.351,
      "onscreen_delay": 4.896,
      "typing_delay": 0.455,
      "typing_duration": 10.029,
      "wpm": 54,
      "message": "ระบบการจัดเก็บข้อมูล ระบบการเข้ารหัส "
    },
    {
      "message_id": 2354,
      "agent_id": 44,
      "delay": 6.027,
      "onscreen_delay": 5.302,
      "typing_delay": 0.725,
      "typing_duration": 15,
      "wpm": 39,
      "message": "ในเรื่องของการคัดกรอง security ในส่วนขอ"
    },
    {
      "message_id": 2355,
      "agent_id": 12,
      "delay": 11,
      "onscreen_delay": 10.768,
      "typing_delay": 0.232,
      "typing_duration": 6.743,
      "wpm": 91,
      "message": "ไม่ให้มีบุคคลเข้าถึงหรืออะไรต่าง ๆ แต่ว่า"
    },
    {
      "message_id": 2356,
      "agent_id": 14,
      "delay": 6.999,
      "onscreen_delay": 6.57,
      "typing_delay": 0.429,
      "typing_duration": 10.49,
      "wpm": 79,
      "message": "การใช้งานตัวคลาวด์นะครับ มันจะมีฟังก์ชันที่ลูกค้าไปเปิด"
    },
    {
      "message_id": 2357,
      "agent_id": 33,
      "delay": 6.489,
      "onscreen_delay": 5.923,
      "typing_delay": 0.566,
      "typing_duration": 14.577,
      "wpm": 16,
      "message": "เพื่อ Enthan ตัว"
    },
    {
      "message_id": 2358,
      "agent_id": 44,
      "delay": 10.577,
      "onscreen_delay": 10.27,
      "typing_delay": 0.307,
      "typing_duration": 11.123,
      "wpm": 55,
      "message": "อันนี้เราจะมีคำแนะนำให้ลูกค้าเป็นผู้แนะนำ "
    },
    {
      "message_id": 2359,
      "agent_id": 12,
      "delay": 7.122,
      "onscreen_delay": 6.775,
      "typing_delay": 0.347,
      "typing_duration": 9.489,
      "wpm": 84,
      "message": "ในการเปิดพวกฟีเจอร์เหล่านั้นนี่ให้การเก็บข้อมูลในระบบ"
    },
    {
      "message_id": 2360,
      "agent_id": 14,
      "delay": 5.489,
      "onscreen_delay": 4.879,
      "typing_delay": 0.61,
      "typing_duration": 6.241,
      "wpm": 84,
      "message": "คลาวด์นี่มันปลอดภัยยิ่งขึ้นนะครับผม "
    },
    {
      "message_id": 2361,
      "agent_id": 33,
      "delay": 2.241,
      "onscreen_delay": 1.238,
      "typing_delay": 1.003,
      "typing_duration": 11.367,
      "wpm": 55,
      "message": "เบื้องต้นอาจจะขออนุญาต จบเท่านี้ก่อนนะครับ "
    },
    {
      "message_id": 2362,
      "agent_id": 44,
      "delay": 7.366,
      "onscreen_delay": 6.837,
      "typing_delay": 0.529,
      "typing_duration": 8.449,
      "wpm": 18,
      "message": "ก่อนนะครับ "
    },
    {
      "message_id": 2363,
      "agent_id": 12,
      "delay": 4.448,
      "onscreen_delay": 3.936,
      "typing_delay": 0.512,
      "typing_duration": 8.566,
      "wpm": 46,
      "message": "ทีนี้เราได้พูดถึงโอเคบทบาท"
    },
    {
      "message_id": 2364,
      "agent_id": 14,
      "delay": 4.566,
      "onscreen_delay": 4.173,
      "typing_delay": 0.393,
      "typing_duration": 8.221,
      "wpm": 58,
      "message": "ของแต่ละหน่วยนะ ในฐานะที่ดูแลตัว "
    },
    {
      "message_id": 2365,
      "agent_id": 33,
      "delay": 4.219,
      "onscreen_delay": 3.553,
      "typing_delay": 0.666,
      "typing_duration": 10.971,
      "wpm": 51,
      "message": "Infrastructure มีการดำเนินการอะไรบ้าง"
    },
    {
      "message_id": 2366,
      "agent_id": 44,
      "delay": 6.971,
      "onscreen_delay": 6.319,
      "typing_delay": 0.652,
      "typing_duration": 9.566,
      "wpm": 47,
      "message": "ใน ผมเข้าใจภาคการเงิน ได้มีการ"
    },
    {
      "message_id": 2367,
      "agent_id": 12,
      "delay": 5.565,
      "onscreen_delay": 4.052,
      "typing_delay": 1.513,
      "typing_duration": 9.846,
      "wpm": 43,
      "message": "กำกับดูแลแล้วก็ Super vision "
    },
    {
      "message_id": 2368,
      "agent_id": 14,
      "delay": 5.846,
      "onscreen_delay": 4.863,
      "typing_delay": 0.983,
      "typing_duration": 9.5,
      "wpm": 60,
      "message": "โดยธนาคารแห่งประเทศไทย ใน Insident พวก"
    },
    {
      "message_id": 2369,
      "agent_id": 33,
      "delay": 5.499,
      "onscreen_delay": 3.763,
      "typing_delay": 1.736,
      "typing_duration": 14.458,
      "wpm": 40,
      "message": "ไซเบอร์ต่าง ๆ อยู่พอสมควร อยากให้ธนาคาร"
    },
    {
      "message_id": 2370,
      "agent_id": 44,
      "delay": 10.456,
      "onscreen_delay": 9.791,
      "typing_delay": 0.665,
      "typing_duration": 8.584,
      "wpm": 66,
      "message": "แห่งประเทศไทย เล่าให้ฟัง แนวทาง นโยบาย "
    },
    {
      "message_id": 2371,
      "agent_id": 12,
      "delay": 6.456,
      "onscreen_delay": 6.156,
      "typing_delay": 0.3,
      "typing_duration": 12.335,
      "wpm": 68,
      "message": "แล้วก็วิธีการปัจจุบันที่ทางธนาคารแห่งประเทศไทยใช้การอยู่"
    },
    {
      "message_id": 2372,
      "agent_id": 14,
      "delay": 8.334,
      "onscreen_delay": 6.911,
      "typing_delay": 1.423,
      "typing_duration": 8.806,
      "wpm": 70,
      "message": "ในการที่จะบริหารจัดการตัวที่เป็น Insident "
    },
    {
      "message_id": 2373,
      "agent_id": 33,
      "delay": 4.806,
      "onscreen_delay": 4.05,
      "typing_delay": 0.756,
      "typing_duration": 14.391,
      "wpm": 55,
      "message": "เหล่านั้น มีแนวทางดำเนินการอย่างไรบ้างครับ (คุณอโรรา) "
    },
    {
      "message_id": 2374,
      "agent_id": 44,
      "delay": 10.39,
      "onscreen_delay": 9.982,
      "typing_delay": 0.408,
      "typing_duration": 10.437,
      "wpm": 40,
      "message": "ค่ะ ได้ค่ะ เดี๋ยวเราจะพูดถึง"
    },
    {
      "message_id": 2375,
      "agent_id": 12,
      "delay": 6.436,
      "onscreen_delay": 6.136,
      "typing_delay": 0.3,
      "typing_duration": 8.723,
      "wpm": 48,
      "message": "เวลาที่เกิด Insident อย่างไร"
    },
    {
      "message_id": 2376,
      "agent_id": 14,
      "delay": 4.722,
      "onscreen_delay": 4.122,
      "typing_delay": 0.6,
      "typing_duration": 11.066,
      "wpm": 76,
      "message": "ให้หลาย ๆ ท่านในที่นี้ ซึ่งอาจจะไม่ค่อยคุ้นกับภาคการเงิน"
    },
    {
      "message_id": 2377,
      "agent_id": 33,
      "delay": 7.065,
      "onscreen_delay": 6.924,
      "typing_delay": 0.141,
      "typing_duration": 11.426,
      "wpm": 70,
      "message": "ที่ฟังก่อนแล้วกันนะคะ ว่า จริง ๆ แล้วการมองความเสี่ยง"
    },
    {
      "message_id": 2378,
      "agent_id": 44,
      "delay": 7.425,
      "onscreen_delay": 7.021,
      "typing_delay": 0.404,
      "typing_duration": 11.522,
      "wpm": 81,
      "message": "ด้าน IT เรามองว่าเป็นความเสี่ยงหนึ่งของสถาบันการเงิน เรามองว่า"
    },
    {
      "message_id": 2379,
      "agent_id": 12,
      "delay": 7.521,
      "onscreen_delay": 6.961,
      "typing_delay": 0.56,
      "typing_duration": 14.253,
      "wpm": 63,
      "message": "ถ้าระบบสถาบันการเงินไม่มีระบบความมั่นคงปลอดภัยนี่ อาจจะทำให้"
    },
    {
      "message_id": 2380,
      "agent_id": 14,
      "delay": 10.253,
      "onscreen_delay": 9.742,
      "typing_delay": 0.511,
      "typing_duration": 12.508,
      "wpm": 32,
      "message": "ที่จะทำให้กระทบกับเสถียรภาพ"
    },
    {
      "message_id": 2381,
      "agent_id": 33,
      "delay": 8.507,
      "onscreen_delay": 8.314,
      "typing_delay": 0.193,
      "typing_duration": 12.015,
      "wpm": 36,
      "message": "ของการทำธุรกิจของแบงก์ ลุกค้า"
    },
    {
      "message_id": 2382,
      "agent_id": 44,
      "delay": 8.015,
      "onscreen_delay": 7.614,
      "typing_delay": 0.401,
      "typing_duration": 15.001,
      "wpm": 55,
      "message": "ตามไปด้วยนะคะ ดังนั้นอันนี้เลยเป็นความเสี่ยง IT หรือว่า "
    },
    {
      "message_id": 2383,
      "agent_id": 12,
      "delay": 11,
      "onscreen_delay": 10.449,
      "typing_delay": 0.551,
      "typing_duration": 9.307,
      "wpm": 81,
      "message": "ก็เลยเป็นความเสี่ยงที่เราถือว่าเป็นความเสี่ยงสำคัญ"
    },
    {
      "message_id": 2384,
      "agent_id": 14,
      "delay": 6.999,
      "onscreen_delay": 6.49,
      "typing_delay": 0.509,
      "typing_duration": 10.639,
      "wpm": 78,
      "message": "ความเสี่ยงด้านหนึ่งเลยที่ต้องมีการกำกับดูแลอย่างเข้มข้น"
    },
    {
      "message_id": 2385,
      "agent_id": 33,
      "delay": 6.638,
      "onscreen_delay": 6.571,
      "typing_delay": 0.067,
      "typing_duration": 12.815,
      "wpm": 49,
      "message": "นะคะ ทีนี้ในส่วนของกำกับหรือตรวจสอบด้าน IT "
    },
    {
      "message_id": 2386,
      "agent_id": 44,
      "delay": 8.815,
      "onscreen_delay": 8.815,
      "typing_delay": 0,
      "typing_duration": 13.373,
      "wpm": 37,
      "message": "หรือ Cyber ของธนาคารแห่งประเทศไทย "
    },
    {
      "message_id": 2387,
      "agent_id": 12,
      "delay": 9.373,
      "onscreen_delay": 8.691,
      "typing_delay": 0.682,
      "typing_duration": 11.237,
      "wpm": 37,
      "message": "เราก็มีกลไกอยู่ประมาณ 3 กลไก"
    },
    {
      "message_id": 2388,
      "agent_id": 14,
      "delay": 7.236,
      "onscreen_delay": 6.846,
      "typing_delay": 0.39,
      "typing_duration": 6.472,
      "wpm": 83,
      "message": "ในการกำกับดูแล เพื่อให้มั่นใจว่าระบบ"
    },
    {
      "message_id": 2389,
      "agent_id": 33,
      "delay": 3.235,
      "onscreen_delay": 3.093,
      "typing_delay": 0.142,
      "typing_duration": 14.666,
      "wpm": 41,
      "message": "การเงินนี่ มีความมั่นคงปลอดภัย แล้วก็ไม่"
    },
    {
      "message_id": 2390,
      "agent_id": 44,
      "delay": 10.665,
      "onscreen_delay": 10.665,
      "typing_delay": 0,
      "typing_duration": 15,
      "wpm": 43,
      "message": "มีความเสี่ยงต่อผู้บริโภคหรือต่อผู้ใช้บริการ"
    },
    {
      "message_id": 2391,
      "agent_id": 12,
      "delay": 11,
      "onscreen_delay": 10.708,
      "typing_delay": 0.292,
      "typing_duration": 9.944,
      "wpm": 63,
      "message": "นะคะ จริง ๆ เราทำกลไกแรก ก็คือเรื่องของการ"
    },
    {
      "message_id": 2392,
      "agent_id": 14,
      "delay": 6.999,
      "onscreen_delay": 6.536,
      "typing_delay": 0.463,
      "typing_duration": 8.673,
      "wpm": 71,
      "message": "ออกหลักเกณฑ์ การวางหลักเกณฑ์ การวางนโยบาย"
    },
    {
      "message_id": 2393,
      "agent_id": 33,
      "delay": 4.673,
      "onscreen_delay": 4.479,
      "typing_delay": 0.194,
      "typing_duration": 15,
      "wpm": 41,
      "message": "เพื่อให้ผู้ใต้... ผู้ให้บริการใต้การกำกับ"
    },
    {
      "message_id": 2394,
      "agent_id": 44,
      "delay": 10.999,
      "onscreen_delay": 10.671,
      "typing_delay": 0.328,
      "typing_duration": 12.247,
      "wpm": 48,
      "message": "ของเรานี่ ปฏิบัติตามนะคะ ผู้ใต้กำกับของ"
    },
    {
      "message_id": 2395,
      "agent_id": 12,
      "delay": 8.246,
      "onscreen_delay": 7.877,
      "typing_delay": 0.369,
      "typing_duration": 10.08,
      "wpm": 71,
      "message": "เรานี่นะคะ ผู้ให้บริการภายใต้เรามีใครบ้าง แน่นอน"
    },
    {
      "message_id": 2396,
      "agent_id": 14,
      "delay": 6.079,
      "onscreen_delay": 4.842,
      "typing_delay": 1.237,
      "typing_duration": 7.73,
      "wpm": 64,
      "message": "มีธนาคาร... สถาบันการเงินเฉพาะกิจ"
    },
    {
      "message_id": 2397,
      "agent_id": 33,
      "delay": 3.73,
      "onscreen_delay": 3.58,
      "typing_delay": 0.15,
      "typing_duration": 15,
      "wpm": 47,
      "message": "นะคะ แล้วก็มี non bank ด้วยนะคะ ก็เป็นพวก non b"
    },
    {
      "message_id": 2398,
      "agent_id": 44,
      "delay": 10.999,
      "onscreen_delay": 10.482,
      "typing_delay": 0.517,
      "typing_duration": 13.092,
      "wpm": 41,
      "message": "non bank ที่อยู่ภายใต้กฎหมายชำระเงิน "
    },
    {
      "message_id": 2399,
      "agent_id": 12,
      "delay": 9.091,
      "onscreen_delay": 8.892,
      "typing_delay": 0.199,
      "typing_duration": 8.341,
      "wpm": 68,
      "message": "แล้วก็มี non bank ที่ให้บริการสินเชื่อ "
    },
    {
      "message_id": 2400,
      "agent_id": 14,
      "delay": 5.091,
      "onscreen_delay": 4.536,
      "typing_delay": 0.555,
      "typing_duration": 11.616,
      "wpm": 62,
      "message": "ถือว่าเป็นสถาบันการเงินที่อยู่ภายใต้การกำกับดูแล"
    },
    {
      "message_id": 2401,
      "agent_id": 33,
      "delay": 7.614,
      "onscreen_delay": 7.329,
      "typing_delay": 0.285,
      "typing_duration": 15,
      "wpm": 47,
      "message": "ของแบงก์ชาตินะคะ เพราะฉะนั้น เวลาที่แบงก์ชาติออ"
    },
    {
      "message_id": 2402,
      "agent_id": 44,
      "delay": 11,
      "onscreen_delay": 10.839,
      "typing_delay": 0.161,
      "typing_duration": 11.968,
      "wpm": 55,
      "message": "หรือออกนโยบายไป เขาก็ต้องมีการปฎิบัติตามนะคะ "
    },
    {
      "message_id": 2403,
      "agent_id": 12,
      "delay": 7.966,
      "onscreen_delay": 7.045,
      "typing_delay": 0.921,
      "typing_duration": 8.596,
      "wpm": 92,
      "message": "ซึ่งเรามั่นใจได้อย่างไรว่าเราปฏิบัติการ ซึ่งเราก็จะมี"
    },
    {
      "message_id": 2404,
      "agent_id": 14,
      "delay": 4.596,
      "onscreen_delay": 4.099,
      "typing_delay": 0.497,
      "typing_duration": 7.585,
      "wpm": 91,
      "message": "ฟังก์ชันกลไกของการกำกับตรวจสอบนะคะ เพราะฉะนั้น "
    },
    {
      "message_id": 2405,
      "agent_id": 33,
      "delay": 3.584,
      "onscreen_delay": 2.978,
      "typing_delay": 0.606,
      "typing_duration": 15.001,
      "wpm": 47,
      "message": "หลาย ๆ เรื่องนะคะ ไม่ว่าแบงก์อยากจะเอาเทคโนโลยี "
    },
    {
      "message_id": 2406,
      "agent_id": 44,
      "delay": 11,
      "onscreen_delay": 10.379,
      "typing_delay": 0.621,
      "typing_duration": 10.237,
      "wpm": 63,
      "message": "อยากจะเอาเทคโนโลยีใหม่มาใช้ เขาก็ต้องมาแจ้ง"
    },
    {
      "message_id": 2407,
      "agent_id": 12,
      "delay": 7,
      "onscreen_delay": 6.186,
      "typing_delay": 0.814,
      "typing_duration": 7.939,
      "wpm": 64,
      "message": "ให้ทราบก่อนนะคะ ที่จะดำเนินการนะคะ "
    },
    {
      "message_id": 2408,
      "agent_id": 14,
      "delay": 3.937,
      "onscreen_delay": 3.504,
      "typing_delay": 0.433,
      "typing_duration": 10.315,
      "wpm": 76,
      "message": "หรือเวลามี Incident เกิดขึ้น เขาก็มีหน้าที่ตามกฎหมาย"
    },
    {
      "message_id": 2409,
      "agent_id": 33,
      "delay": 6.315,
      "onscreen_delay": 6.286,
      "typing_delay": 0.029,
      "typing_duration": 10.667,
      "wpm": 65,
      "message": "ที่เขาจะต้องรายงานเราให้ทราบโดยเร็ว นอกจากนั้น "
    },
    {
      "message_id": 2410,
      "agent_id": 44,
      "delay": 6.666,
      "onscreen_delay": 5.488,
      "typing_delay": 1.178,
      "typing_duration": 10.591,
      "wpm": 55,
      "message": "เราก็มีทีมที่เข้ามาตรวจสอบนะคะ ทาง bank "
    },
    {
      "message_id": 2411,
      "agent_id": 12,
      "delay": 6.589,
      "onscreen_delay": 6.25,
      "typing_delay": 0.339,
      "typing_duration": 9.617,
      "wpm": 67,
      "message": "ทาง Non-bank อย่างต่อเนื่อง ซึ่งเราเรียกว่า "
    },
    {
      "message_id": 2412,
      "agent_id": 14,
      "delay": 5.617,
      "onscreen_delay": 5.034,
      "typing_delay": 0.583,
      "typing_duration": 9.486,
      "wpm": 52,
      "message": "Super Vision ซึ่งการตรวจสอบเรานี่ "
    },
    {
      "message_id": 2413,
      "agent_id": 33,
      "delay": 5.485,
      "onscreen_delay": 5.339,
      "typing_delay": 0.146,
      "typing_duration": 11.583,
      "wpm": 56,
      "message": "ของแต่ละประเภทของผู้ให้บริการทางการเงินนะคะ "
    },
    {
      "message_id": 2414,
      "agent_id": 44,
      "delay": 7.581,
      "onscreen_delay": 7.336,
      "typing_delay": 0.245,
      "typing_duration": 8.965,
      "wpm": 77,
      "message": "สุดท้ายก็คือเป็นกลไกของการสร้างความร่วมมือนะคะ "
    },
    {
      "message_id": 2415,
      "agent_id": 12,
      "delay": 4.965,
      "onscreen_delay": 4.746,
      "typing_delay": 0.219,
      "typing_duration": 9.492,
      "wpm": 74,
      "message": "ต้องบอกเลยว่าในด้านของไซเบอร์นี่เรามีการร่วมมือ"
    },
    {
      "message_id": 2416,
      "agent_id": 14,
      "delay": 5.49,
      "onscreen_delay": 4.479,
      "typing_delay": 1.011,
      "typing_duration": 10.803,
      "wpm": 58,
      "message": "นะคะ ที่ค่อนข้างจะชัดเจน และค่อนข้าง Solid "
    },
    {
      "message_id": 2417,
      "agent_id": 33,
      "delay": 6.802,
      "onscreen_delay": 6.392,
      "typing_delay": 0.41,
      "typing_duration": 15,
      "wpm": 60,
      "message": "แล้วก็ใช้มาในระยะหนึ่งแล้ว ก็จะมีทั้งกฎ เดี๋ยวจะมีรายละเอียด"
    },
    {
      "message_id": 2418,
      "agent_id": 44,
      "delay": 10.999,
      "onscreen_delay": 10.708,
      "typing_delay": 0.291,
      "typing_duration": 12.86,
      "wpm": 61,
      "message": "จะมีทั้ง เดี๋ยวจะมีรายละเอียดเล่าให้ฟังในตอนท้ายนะคะ "
    },
    {
      "message_id": 2419,
      "agent_id": 12,
      "delay": 8.859,
      "onscreen_delay": 8.512,
      "typing_delay": 0.347,
      "typing_duration": 8.804,
      "wpm": 77,
      "message": "ว่ากลไกการสร้างความร่วมมือของเรานี่มีอะไรบ้าง "
    },
    {
      "message_id": 2420,
      "agent_id": 14,
      "delay": 4.859,
      "onscreen_delay": 4.021,
      "typing_delay": 0.838,
      "typing_duration": 13.655,
      "wpm": 36,
      "message": "คือ เราต้องการให้ Industry เป็น S "
    },
    {
      "message_id": 2421,
      "agent_id": 33,
      "delay": 9.655,
      "onscreen_delay": 9.375,
      "typing_delay": 0.28,
      "typing_duration": 14.343,
      "wpm": 48,
      "message": "นะคะ เป็นการที่ส่งผ่านนะคะ จาก Paracine เรานี่ "
    },
    {
      "message_id": 2422,
      "agent_id": 44,
      "delay": 10.342,
      "onscreen_delay": 8.984,
      "typing_delay": 1.358,
      "typing_duration": 7.695,
      "wpm": 25,
      "message": "ภาคปฏิบัติ จะ"
    },
    {
      "message_id": 2423,
      "agent_id": 12,
      "delay": 6.341,
      "onscreen_delay": 5.837,
      "typing_delay": 0.504,
      "typing_duration": 11.017,
      "wpm": 59,
      "message": "สามารถที่จะปฏิบัติตามนโยบายของ ทบท. ได้นะคะ "
    },
    {
      "message_id": 2424,
      "agent_id": 14,
      "delay": 7.016,
      "onscreen_delay": 5.669,
      "typing_delay": 1.347,
      "typing_duration": 8.54,
      "wpm": 76,
      "message": "ฉะนั้น วันนี้เป็นสิ่งที่เราพยายามสร้างมาโดย"
    },
    {
      "message_id": 2425,
      "agent_id": 33,
      "delay": 4.538,
      "onscreen_delay": 3.713,
      "typing_delay": 0.825,
      "typing_duration": 15.001,
      "wpm": 45,
      "message": "ตลอด นอกจากเป็นกลไกส่งผ่านแล้วนะคะ Inducty นี"
    },
    {
      "message_id": 2426,
      "agent_id": 44,
      "delay": 11.001,
      "onscreen_delay": 10.667,
      "typing_delay": 0.334,
      "typing_duration": 7.178,
      "wpm": 86,
      "message": "เองนี่ เราก็คาดหวังให้เขาทำหน้าที่ในการทำ "
    },
    {
      "message_id": 2427,
      "agent_id": 12,
      "delay": 7.001,
      "onscreen_delay": 5.697,
      "typing_delay": 1.304,
      "typing_duration": 9.198,
      "wpm": 46,
      "message": "Capability building ด้วย ทาง"
    },
    {
      "message_id": 2428,
      "agent_id": 14,
      "delay": 5.197,
      "onscreen_delay": 3.132,
      "typing_delay": 2.065,
      "typing_duration": 4.4,
      "wpm": 24,
      "message": "สมาคม D"
    },
    {
      "message_id": 2429,
      "agent_id": 33,
      "delay": 1.196,
      "onscreen_delay": 1.066,
      "typing_delay": 0.13,
      "typing_duration": 12.211,
      "wpm": 37,
      "message": "เขาจะเป็นประกอบไปด้วย Security "
    },
    {
      "message_id": 2430,
      "agent_id": 44,
      "delay": 8.211,
      "onscreen_delay": 8.039,
      "typing_delay": 0.172,
      "typing_duration": 15.001,
      "wpm": 49,
      "message": "ของแต่ละ bank นี่นะคะ มาร่วมกัน sharing knowledge "
    },
    {
      "message_id": 2431,
      "agent_id": 12,
      "delay": 10.999,
      "onscreen_delay": 10.598,
      "typing_delay": 0.401,
      "typing_duration": 8.398,
      "wpm": 79,
      "message": "นะคะ แล้วก็มีวางแผนพัฒนาบุคลากรในด้านการเงิน"
    },
    {
      "message_id": 2432,
      "agent_id": 14,
      "delay": 6.999,
      "onscreen_delay": 6.489,
      "typing_delay": 0.51,
      "typing_duration": 11.35,
      "wpm": 57,
      "message": "ให้มีความรู้เท่าทันภาย AI ภัย Cyber มากขึ้น"
    },
    {
      "message_id": 2433,
      "agent_id": 33,
      "delay": 7.35,
      "onscreen_delay": 7.205,
      "typing_delay": 0.145,
      "typing_duration": 10.621,
      "wpm": 62,
      "message": "นะคะ อันนี้ก็คือเป้นสิ่งที่เราได้ดำเนินการมา"
    },
    {
      "message_id": 2434,
      "agent_id": 44,
      "delay": 6.62,
      "onscreen_delay": 6.159,
      "typing_delay": 0.461,
      "typing_duration": 7.637,
      "wpm": 73,
      "message": "อย่างต่อเนื่องนะคะ ถามว่าถ้ามาลงที่ใน"
    },
    {
      "message_id": 2435,
      "agent_id": 12,
      "delay": 3.636,
      "onscreen_delay": 3.229,
      "typing_delay": 0.407,
      "typing_duration": 11.177,
      "wpm": 46,
      "message": "ส่วนของ Hilight ที่เราให้ความสำคัญ"
    },
    {
      "message_id": 2436,
      "agent_id": 14,
      "delay": 7.177,
      "onscreen_delay": 6.173,
      "typing_delay": 1.004,
      "typing_duration": 11.092,
      "wpm": 49,
      "message": "เวลาที่เรากำกับตรวจสอบ IT Cyber นะคะ "
    },
    {
      "message_id": 2437,
      "agent_id": 33,
      "delay": 7.091,
      "onscreen_delay": 6.569,
      "typing_delay": 0.522,
      "typing_duration": 8.418,
      "wpm": 57,
      "message": "จริง ๆ ต้องขอแบ่งเป็น 3 ด้านนะคะ "
    },
    {
      "message_id": 2438,
      "agent_id": 44,
      "delay": 4.418,
      "onscreen_delay": 3.776,
      "typing_delay": 0.642,
      "typing_duration": 9.076,
      "wpm": 69,
      "message": "ด้านตรงกลางเลย อันนี้เป็นด้านใหญ่เลยของเรา "
    },
    {
      "message_id": 2439,
      "agent_id": 12,
      "delay": 5.076,
      "onscreen_delay": 4.854,
      "typing_delay": 0.222,
      "typing_duration": 9.947,
      "wpm": 51,
      "message": "ก็คือเป็นด้านของ It cyber security "
    },
    {
      "message_id": 2440,
      "agent_id": 14,
      "delay": 5.947,
      "onscreen_delay": 5.437,
      "typing_delay": 0.51,
      "typing_duration": 11.659,
      "wpm": 58,
      "message": "เน้นย้ำกับแบงก์มาตลอด คือ แบงก์ต้องมีการกำกับ "
    },
    {
      "message_id": 2441,
      "agent_id": 33,
      "delay": 7.657,
      "onscreen_delay": 7.51,
      "typing_delay": 0.147,
      "typing_duration": 12.576,
      "wpm": 62,
      "message": "จัดการ มีการกำกับดูแล มีการจัดการที่ชัดเจน ในด้าน IT "
    },
    {
      "message_id": 2442,
      "agent_id": 44,
      "delay": 8.576,
      "onscreen_delay": 6.567,
      "typing_delay": 2.009,
      "typing_duration": 15,
      "wpm": 41,
      "message": "risk นะคะ เขาจะต้องมอง it risk เป็น inter"
    },
    {
      "message_id": 2443,
      "agent_id": 12,
      "delay": 10.999,
      "onscreen_delay": 10.409,
      "typing_delay": 0.59,
      "typing_duration": 8.075,
      "wpm": 46,
      "message": "ไม่ใช่มอง IT Risk เป็นของ "
    },
    {
      "message_id": 2444,
      "agent_id": 14,
      "delay": 6.998,
      "onscreen_delay": 5.815,
      "typing_delay": 1.183,
      "typing_duration": 13.216,
      "wpm": 32,
      "message": "IT Department เท่านั้น แบงก์"
    },
    {
      "message_id": 2445,
      "agent_id": 33,
      "delay": 9.216,
      "onscreen_delay": 8.89,
      "typing_delay": 0.326,
      "typing_duration": 9.886,
      "wpm": 41,
      "message": "จะต้องมีการตั้ง Seezo ก็คือ "
    },
    {
      "message_id": 2446,
      "agent_id": 44,
      "delay": 5.884,
      "onscreen_delay": 5.326,
      "typing_delay": 0.558,
      "typing_duration": 13.245,
      "wpm": 53,
      "message": "information officer ขึ้นมา เพื่อที่จะ drive ให้"
    },
    {
      "message_id": 2447,
      "agent_id": 12,
      "delay": 9.245,
      "onscreen_delay": 8.823,
      "typing_delay": 0.422,
      "typing_duration": 9.269,
      "wpm": 55,
      "message": "องค์กรนี่มี Security ที่ได้มาตรฐาน "
    },
    {
      "message_id": 2448,
      "agent_id": 14,
      "delay": 5.268,
      "onscreen_delay": 4.654,
      "typing_delay": 0.614,
      "typing_duration": 9.747,
      "wpm": 48,
      "message": "จนต้องมีการทำพวก Cyber Framwork "
    },
    {
      "message_id": 2449,
      "agent_id": 33,
      "delay": 5.746,
      "onscreen_delay": 5.169,
      "typing_delay": 0.577,
      "typing_duration": 10.737,
      "wpm": 32,
      "message": "ซึ่งเราก็ Apply ของกรอบ "
    },
    {
      "message_id": 2450,
      "agent_id": 44,
      "delay": 6.737,
      "onscreen_delay": 5.056,
      "typing_delay": 1.681,
      "typing_duration": 13.728,
      "wpm": 32,
      "message": "need นะคะ ทำให้ทาง bank มีการ "
    },
    {
      "message_id": 2451,
      "agent_id": 12,
      "delay": 9.726,
      "onscreen_delay": 8.914,
      "typing_delay": 0.812,
      "typing_duration": 10.906,
      "wpm": 52,
      "message": "เป็นประจำทุกปีแล้วก็ส่งผลการ Asset นี่ "
    },
    {
      "message_id": 2452,
      "agent_id": 14,
      "delay": 6.906,
      "onscreen_delay": 5.356,
      "typing_delay": 1.55,
      "typing_duration": 11.821,
      "wpm": 38,
      "message": "แล้วก็ส่วนในเรื่องของ Incident "
    },
    {
      "message_id": 2453,
      "agent_id": 33,
      "delay": 7.82,
      "onscreen_delay": 7.82,
      "typing_delay": 0,
      "typing_duration": 12.446,
      "wpm": 58,
      "message": "ที่เมื่อกี้คุณแจ็กกี้ถามนะคะ อย่างเรื่องที่ถามไป "
    },
    {
      "message_id": 2454,
      "agent_id": 44,
      "delay": 8.446,
      "onscreen_delay": 7.687,
      "typing_delay": 0.759,
      "typing_duration": 11.942,
      "wpm": 45,
      "message": "ถ้าเกิดขึ้นไม่ว่าจะเป็น cyber attack "
    },
    {
      "message_id": 2455,
      "agent_id": 12,
      "delay": 7.942,
      "onscreen_delay": 7.136,
      "typing_delay": 0.806,
      "typing_duration": 9.209,
      "wpm": 94,
      "message": "นะคะ หรือว่ามี Service ขัดข้องนะคะ ไม่สามารถจะให้บริการได้ "
    },
    {
      "message_id": 2456,
      "agent_id": 14,
      "delay": 5.209,
      "onscreen_delay": 2.317,
      "typing_delay": 2.892,
      "typing_duration": 6.506,
      "wpm": 42,
      "message": "อันนี้เขามีหน้าที่"
    },
    {
      "message_id": 2457,
      "agent_id": 33,
      "delay": 2.504,
      "onscreen_delay": 2.011,
      "typing_delay": 0.493,
      "typing_duration": 15,
      "wpm": 49,
      "message": "ตามหลักเกณฑ์ของเรา ที่ต้องรายงานเราให้ทราบโดยเร็ว"
    },
    {
      "message_id": 2458,
      "agent_id": 44,
      "delay": 11,
      "onscreen_delay": 10.915,
      "typing_delay": 0.085,
      "typing_duration": 7.077,
      "wpm": 32,
      "message": "นะคะ นอกจากนั้น "
    },
    {
      "message_id": 2459,
      "agent_id": 12,
      "delay": 7,
      "onscreen_delay": 6.338,
      "typing_delay": 0.662,
      "typing_duration": 7.951,
      "wpm": 83,
      "message": "ซึ่งเมื่อกี้ได้เกริ่นไปแล้วว่าภาคแบงก์เองนี่ "
    },
    {
      "message_id": 2460,
      "agent_id": 14,
      "delay": 3.95,
      "onscreen_delay": 3.532,
      "typing_delay": 0.418,
      "typing_duration": 8.115,
      "wpm": 89,
      "message": "มีความอยากจะใช้เทคโนโลยีใหม่ในการ Service ลูกค้า"
    },
    {
      "message_id": 2461,
      "agent_id": 33,
      "delay": 4.113,
      "onscreen_delay": 3.479,
      "typing_delay": 0.634,
      "typing_duration": 11.307,
      "wpm": 48,
      "message": "นะคะ เราก็มีแนวนโยบายของเรา ที่ออกไป"
    },
    {
      "message_id": 2462,
      "agent_id": 44,
      "delay": 7.307,
      "onscreen_delay": 6.552,
      "typing_delay": 0.755,
      "typing_duration": 14.017,
      "wpm": 63,
      "message": "อย่างต่อเนื่อง ไม่ว่าจะเป็นในเรื่องของแนวปฏิบัติ blockchain "
    },
    {
      "message_id": 2463,
      "agent_id": 12,
      "delay": 10.016,
      "onscreen_delay": 9.543,
      "typing_delay": 0.473,
      "typing_duration": 13.228,
      "wpm": 53,
      "message": "เขาอยากจะเอาพวกเทคโนโลยี Blockchain มาใช้บริการ"
    },
    {
      "message_id": 2464,
      "agent_id": 14,
      "delay": 9.226,
      "onscreen_delay": 8.83,
      "typing_delay": 0.396,
      "typing_duration": 8.187,
      "wpm": 68,
      "message": "หรือปีนี้เราก็เพิ่งออกไอ้แนวนโยบาย AI "
    },
    {
      "message_id": 2465,
      "agent_id": 33,
      "delay": 5.225,
      "onscreen_delay": 5.177,
      "typing_delay": 0.048,
      "typing_duration": 10.564,
      "wpm": 60,
      "message": "นะคะ ที่เขาจะต้อง ถ้าเขาอยากจะเอา AI มาใช้ "
    },
    {
      "message_id": 2466,
      "agent_id": 44,
      "delay": 6.563,
      "onscreen_delay": 6.496,
      "typing_delay": 0.067,
      "typing_duration": 9.389,
      "wpm": 80,
      "message": "เขาต้องมีการบริหาร จัดการความเสี่ยงอย่างไรบ้างนะคะ "
    },
    {
      "message_id": 2467,
      "agent_id": 12,
      "delay": 5.389,
      "onscreen_delay": 4.205,
      "typing_delay": 1.184,
      "typing_duration": 8.845,
      "wpm": 66,
      "message": "ควอนตัมนะคะ เราก็จะมีโพรเจกต์ที่ร่วมกับ"
    },
    {
      "message_id": 2468,
      "agent_id": 14,
      "delay": 4.844,
      "onscreen_delay": 4.346,
      "typing_delay": 0.498,
      "typing_duration": 12.593,
      "wpm": 43,
      "message": "ทางกลุ่ม TB Search นะคะ ที่วางแนวทาง"
    },
    {
      "message_id": 2469,
      "agent_id": 33,
      "delay": 8.593,
      "onscreen_delay": 8.482,
      "typing_delay": 0.111,
      "typing_duration": 11.891,
      "wpm": 42,
      "message": "ให้แบงก์ต่าง ๆ เขาต้องเตรียมพร้อม"
    },
    {
      "message_id": 2470,
      "agent_id": 44,
      "delay": 7.89,
      "onscreen_delay": 7.831,
      "typing_delay": 0.059,
      "typing_duration": 9.804,
      "wpm": 57,
      "message": "ปรับตัวเข้ามาสู่ post quitum แล้วนะคะ "
    },
    {
      "message_id": 2471,
      "agent_id": 12,
      "delay": 5.804,
      "onscreen_delay": 4.8,
      "typing_delay": 1.004,
      "typing_duration": 10.101,
      "wpm": 25,
      "message": "System reselience "
    },
    {
      "message_id": 2472,
      "agent_id": 14,
      "delay": 6.1,
      "onscreen_delay": 5.269,
      "typing_delay": 0.831,
      "typing_duration": 9.735,
      "wpm": 59,
      "message": "ไปว่าแบงก์เรา Adop Digital ความคาดหวัง"
    },
    {
      "message_id": 2473,
      "agent_id": 33,
      "delay": 5.734,
      "onscreen_delay": 5.734,
      "typing_delay": 0,
      "typing_duration": 15,
      "wpm": 37,
      "message": "ของคนน่ะ เวลาที่ใช้พวก Mobile Banking "
    },
    {
      "message_id": 2474,
      "agent_id": 44,
      "delay": 10.999,
      "onscreen_delay": 10.893,
      "typing_delay": 0.106,
      "typing_duration": 14.279,
      "wpm": 59,
      "message": "ได้ตลอดเวลา เพราะฉะนั้นเรื่อง re เป็นเรื่องสำคัญตลอดเวลา"
    },
    {
      "message_id": 2475,
      "agent_id": 12,
      "delay": 10.277,
      "onscreen_delay": 8.619,
      "typing_delay": 1.658,
      "typing_duration": 9.816,
      "wpm": 53,
      "message": "นะคะ เพราะฉะนั้น กฎเกณฑ์ที่เราออกมา"
    },
    {
      "message_id": 2476,
      "agent_id": 14,
      "delay": 6.277,
      "onscreen_delay": 5.705,
      "typing_delay": 0.572,
      "typing_duration": 11.961,
      "wpm": 29,
      "message": "แล้วพยายามที่จะ Push up "
    },
    {
      "message_id": 2477,
      "agent_id": 33,
      "delay": 7.959,
      "onscreen_delay": 7.153,
      "typing_delay": 0.806,
      "typing_duration": 15,
      "wpm": 31,
      "message": "ผ่านดิจิทัล ที่ Re series มาก ๆ"
    },
    {
      "message_id": 2478,
      "agent_id": 44,
      "delay": 11,
      "onscreen_delay": 10.484,
      "typing_delay": 0.516,
      "typing_duration": 14.436,
      "wpm": 53,
      "message": "ที่ขัดข้องต่อปีได้ไม่เกิน 8 ชั่วโมงหรือ SLA ไม่เกิน"
    },
    {
      "message_id": 2479,
      "agent_id": 12,
      "delay": 10.435,
      "onscreen_delay": 8.944,
      "typing_delay": 1.491,
      "typing_duration": 10.348,
      "wpm": 38,
      "message": "99.9 ที่เขาจะต้อง Maintain "
    },
    {
      "message_id": 2480,
      "agent_id": 14,
      "delay": 6.435,
      "onscreen_delay": 6.015,
      "typing_delay": 0.42,
      "typing_duration": 10.45,
      "wpm": 83,
      "message": "แล้วก็นอกจากนั้นนี่อย่างที่บอกไป แนวโน้มการใช้ Third Party "
    },
    {
      "message_id": 2481,
      "agent_id": 33,
      "delay": 6.449,
      "onscreen_delay": 5.813,
      "typing_delay": 0.636,
      "typing_duration": 12.313,
      "wpm": 54,
      "message": "ของแบงก์นี่ เยอะมากขึ้นเรื่อง ๆ ไม่ว่าจะเป็น"
    },
    {
      "message_id": 2482,
      "agent_id": 44,
      "delay": 8.312,
      "onscreen_delay": 8.181,
      "typing_delay": 0.131,
      "typing_duration": 10.144,
      "wpm": 49,
      "message": "การใช้ service mobile banking ของ "
    },
    {
      "message_id": 2483,
      "agent_id": 12,
      "delay": 6.143,
      "onscreen_delay": 5.559,
      "typing_delay": 0.584,
      "typing_duration": 7.765,
      "wpm": 81,
      "message": "นั้นเราก็มีการออกแนวทางนะคะ ที่แบงก์จะต้อง "
    },
    {
      "message_id": 2484,
      "agent_id": 14,
      "delay": 3.765,
      "onscreen_delay": 2.966,
      "typing_delay": 0.799,
      "typing_duration": 13.458,
      "wpm": 57,
      "message": "Manage ของ Third Party นะคะ รวมถึง Clound Computing "
    },
    {
      "message_id": 2485,
      "agent_id": 33,
      "delay": 9.458,
      "onscreen_delay": 8.249,
      "typing_delay": 1.209,
      "typing_duration": 12.041,
      "wpm": 21,
      "message": "เราก็มี Atitional "
    },
    {
      "message_id": 2486,
      "agent_id": 44,
      "delay": 8.039,
      "onscreen_delay": 7.849,
      "typing_delay": 0.19,
      "typing_duration": 10.189,
      "wpm": 34,
      "message": "ว่า senerio ที่ออกไปว่า"
    },
    {
      "message_id": 2487,
      "agent_id": 12,
      "delay": 6.189,
      "onscreen_delay": 5.529,
      "typing_delay": 0.66,
      "typing_duration": 10.786,
      "wpm": 63,
      "message": "ไม่น่าจะเกิดขึ้นและเกิดขึ้น และเกิดขึ้นกับเขา"
    },
    {
      "message_id": 2488,
      "agent_id": 14,
      "delay": 6.785,
      "onscreen_delay": 6.062,
      "typing_delay": 0.723,
      "typing_duration": 8.518,
      "wpm": 60,
      "message": "สูงนี่นะคะ เขาจะต้องมีการเตรียมแผน"
    },
    {
      "message_id": 2489,
      "agent_id": 33,
      "delay": 4.517,
      "onscreen_delay": 4.151,
      "typing_delay": 0.366,
      "typing_duration": 10.346,
      "wpm": 57,
      "message": "รองรับไว้ อย่างเช่นว่า เครือข่ายระหว่าง"
    },
    {
      "message_id": 2490,
      "agent_id": 44,
      "delay": 6.344,
      "onscreen_delay": 6.271,
      "typing_delay": 0.073,
      "typing_duration": 14.361,
      "wpm": 53,
      "message": "ประเทศดาวน์เขาจะทำอย่างไรนะคะ หรือว่า cloud service "
    },
    {
      "message_id": 2491,
      "agent_id": 12,
      "delay": 10.361,
      "onscreen_delay": 8.524,
      "typing_delay": 1.837,
      "typing_duration": 8.577,
      "wpm": 70,
      "message": "ให้บริการไม่ได้ทั้ง Region ทำอย่างไรนะคะ "
    },
    {
      "message_id": 2492,
      "agent_id": 14,
      "delay": 6.36,
      "onscreen_delay": 5.799,
      "typing_delay": 0.561,
      "typing_duration": 11.888,
      "wpm": 52,
      "message": "หรือ Event Clound Service Provider ไม่ได้ "
    },
    {
      "message_id": 2493,
      "agent_id": 33,
      "delay": 7.887,
      "onscreen_delay": 7.132,
      "typing_delay": 0.755,
      "typing_duration": 13.767,
      "wpm": 49,
      "message": "ทำอย่างไรนะคะ อันนี้ก็เป็นกรอบหลักเกณฑ์ที่เรา"
    },
    {
      "message_id": 2494,
      "agent_id": 44,
      "delay": 9.766,
      "onscreen_delay": 9.601,
      "typing_delay": 0.165,
      "typing_duration": 10.054,
      "wpm": 58,
      "message": "ได้วางไว้นะคะ ถามว่าที่เราได้วางไว้นะคะ "
    },
    {
      "message_id": 2495,
      "agent_id": 12,
      "delay": 6.054,
      "onscreen_delay": 5.895,
      "typing_delay": 0.159,
      "typing_duration": 9.071,
      "wpm": 73,
      "message": "อย่างที่กับมาที่หัวข้อว่า Digital Resilience "
    },
    {
      "message_id": 2496,
      "agent_id": 14,
      "delay": 5.07,
      "onscreen_delay": 4.204,
      "typing_delay": 0.866,
      "typing_duration": 11.228,
      "wpm": 59,
      "message": "เมื่อวันที่เราไปสู่ดิจิทัลแล้วนี่ Resilience "
    },
    {
      "message_id": 2497,
      "agent_id": 33,
      "delay": 7.228,
      "onscreen_delay": 6.325,
      "typing_delay": 0.903,
      "typing_duration": 15.001,
      "wpm": 30,
      "message": "ก็เป็นเรื่องที่สำคัญ คอนเซ็ปต์"
    },
    {
      "message_id": 2498,
      "agent_id": 44,
      "delay": 11,
      "onscreen_delay": 10.389,
      "typing_delay": 0.611,
      "typing_duration": 13.097,
      "wpm": 16,
      "message": "ที่มองเป็น opr "
    },
    {
      "message_id": 2499,
      "agent_id": 12,
      "delay": 9.097,
      "onscreen_delay": 8.497,
      "typing_delay": 0.6,
      "typing_duration": 12.783,
      "wpm": 36,
      "message": "ขยายต่อจาก Original manage risk "
    },
    {
      "message_id": 2500,
      "agent_id": 14,
      "delay": 8.782,
      "onscreen_delay": 8.108,
      "typing_delay": 0.674,
      "typing_duration": 15.001,
      "wpm": 45,
      "message": "หลัก Oparation Management ไม่ใช่เรื่องใหม่เลย "
    },
    {
      "message_id": 2501,
      "agent_id": 33,
      "delay": 11.001,
      "onscreen_delay": 10.709,
      "typing_delay": 0.292,
      "typing_duration": 5.731,
      "wpm": 34,
      "message": "เป็นเรื่องของ "
    },
    {
      "message_id": 2502,
      "agent_id": 44,
      "delay": 7,
      "onscreen_delay": 6.871,
      "typing_delay": 0.129,
      "typing_duration": 10.627,
      "wpm": 55,
      "message": "มีหน้าที่จะต้องดูว่า operation อะไรบ้าง "
    },
    {
      "message_id": 2503,
      "agent_id": 12,
      "delay": 6.626,
      "onscreen_delay": 5.446,
      "typing_delay": 1.18,
      "typing_duration": 11.87,
      "wpm": 49,
      "message": "risk อะไรบ้างแล้วก็ Prevent ไป บางอย่าง "
    },
    {
      "message_id": 2504,
      "agent_id": 14,
      "delay": 7.87,
      "onscreen_delay": 6.878,
      "typing_delay": 0.992,
      "typing_duration": 9.835,
      "wpm": 34,
      "message": "Resilience บางอย่างมัน "
    },
    {
      "message_id": 2505,
      "agent_id": 33,
      "delay": 5.833,
      "onscreen_delay": 5.259,
      "typing_delay": 0.574,
      "typing_duration": 12.318,
      "wpm": 43,
      "message": "โรคระบาดนะคะ หรือว่า Infrastructure "
    },
    {
      "message_id": 2506,
      "agent_id": 44,
      "delay": 8.318,
      "onscreen_delay": 7.317,
      "typing_delay": 1.001,
      "typing_duration": 9.71,
      "wpm": 32,
      "message": "infrastructure มีอะไร "
    },
    {
      "message_id": 2507,
      "agent_id": 12,
      "delay": 5.71,
      "onscreen_delay": 3.744,
      "typing_delay": 1.966,
      "typing_duration": 10.814,
      "wpm": 40,
      "message": "มาตรฐานสากลนะคะ จะเป็นมาตรฐาน "
    },
    {
      "message_id": 2508,
      "agent_id": 14,
      "delay": 6.813,
      "onscreen_delay": 5.559,
      "typing_delay": 1.254,
      "typing_duration": 6.705,
      "wpm": 51,
      "message": "แบงก์ BIS นะคะ ที่ออกมา"
    },
    {
      "message_id": 2509,
      "agent_id": 33,
      "delay": 2.811,
      "onscreen_delay": 2.793,
      "typing_delay": 0.018,
      "typing_duration": 13.066,
      "wpm": 31,
      "message": "นี่ นะคะ ถ้า Prevent ไม่ได้ "
    },
    {
      "message_id": 2510,
      "agent_id": 44,
      "delay": 9.066,
      "onscreen_delay": 8.954,
      "typing_delay": 0.112,
      "typing_duration": 12.155,
      "wpm": 70,
      "message": "แต่ต้องอยู่ได้ ต้องให้บริการได้ โดยที่ กับลูกค้ามากที่สุด "
    },
    {
      "message_id": 2511,
      "agent_id": 12,
      "delay": 8.154,
      "onscreen_delay": 7.682,
      "typing_delay": 0.472,
      "typing_duration": 12.475,
      "wpm": 51,
      "message": "ลูกค้าได้มากที่สุดนะคะ เพราะฉะนั้น Concept "
    },
    {
      "message_id": 2512,
      "agent_id": 14,
      "delay": 8.475,
      "onscreen_delay": 7.517,
      "typing_delay": 0.958,
      "typing_duration": 12.196,
      "wpm": 55,
      "message": "Resilience ที่ออกมาโดยมาตรฐานสากลนะคะ เขาก็จะ"
    },
    {
      "message_id": 2513,
      "agent_id": 33,
      "delay": 8.196,
      "onscreen_delay": 8.055,
      "typing_delay": 0.141,
      "typing_duration": 11.785,
      "wpm": 32,
      "message": "ว่า โอเค อย่างนั้นคุณต้อง "
    },
    {
      "message_id": 2514,
      "agent_id": 44,
      "delay": 7.784,
      "onscreen_delay": 3.578,
      "typing_delay": 4.206,
      "typing_duration": 12.538,
      "wpm": 16,
      "message": "operation ไหน"
    },
    {
      "message_id": 2515,
      "agent_id": 12,
      "delay": 8.537,
      "onscreen_delay": 8.158,
      "typing_delay": 0.379,
      "typing_duration": 9.856,
      "wpm": 47,
      "message": "เป็น Operation ที่ Critical กับ"
    },
    {
      "message_id": 2516,
      "agent_id": 14,
      "delay": 5.856,
      "onscreen_delay": 4.795,
      "typing_delay": 1.061,
      "typing_duration": 11.371,
      "wpm": 53,
      "message": "แบงก์จะต้องสามารถที่จะมี Resepertype เลย "
    },
    {
      "message_id": 2517,
      "agent_id": 33,
      "delay": 7.371,
      "onscreen_delay": 6.284,
      "typing_delay": 1.087,
      "typing_duration": 14.415,
      "wpm": 25,
      "message": "เลยว่า อันนี้ไปได้แค่ไหน "
    },
    {
      "message_id": 2518,
      "agent_id": 44,
      "delay": 10.414,
      "onscreen_delay": 10.084,
      "typing_delay": 0.33,
      "typing_duration": 11.88,
      "wpm": 48,
      "message": "ดาวน์ได้แค่ไหน เราก็ต้องออกแบบออกมาว่า "
    },
    {
      "message_id": 2519,
      "agent_id": 12,
      "delay": 7.88,
      "onscreen_delay": 6.09,
      "typing_delay": 1.79,
      "typing_duration": 11.402,
      "wpm": 50,
      "message": "มี Resource อะไรบ้างที่จะทำการ Operate "
    },
    {
      "message_id": 2520,
      "agent_id": 14,
      "delay": 7.402,
      "onscreen_delay": 6.206,
      "typing_delay": 1.196,
      "typing_duration": 11.457,
      "wpm": 55,
      "message": "Critical Service เหล่านั้นนะคะ ต้อง Maping "
    },
    {
      "message_id": 2521,
      "agent_id": 33,
      "delay": 7.457,
      "onscreen_delay": 7.073,
      "typing_delay": 0.384,
      "typing_duration": 15,
      "wpm": 48,
      "message": "ให้ได้ แล้วถ้า Operation นั้นนี่ให้บริการโดย Thi"
    },
    {
      "message_id": 2522,
      "agent_id": 44,
      "delay": 10.999,
      "onscreen_delay": 10.562,
      "typing_delay": 0.437,
      "typing_duration": 12.33,
      "wpm": 40,
      "message": "ให้บริการโดย third party ให้ดูว่า "
    },
    {
      "message_id": 2523,
      "agent_id": 12,
      "delay": 8.329,
      "onscreen_delay": 7.133,
      "typing_delay": 1.196,
      "typing_duration": 7.84,
      "wpm": 59,
      "message": "Third party รายนั้นเป็นรายสำคัญ "
    },
    {
      "message_id": 2524,
      "agent_id": 14,
      "delay": 4.329,
      "onscreen_delay": 2.777,
      "typing_delay": 1.552,
      "typing_duration": 8.26,
      "wpm": 25,
      "message": "ว่าถ้าเขาหายไป"
    },
    {
      "message_id": 2525,
      "agent_id": 33,
      "delay": 4.259,
      "onscreen_delay": 3.231,
      "typing_delay": 1.028,
      "typing_duration": 15,
      "wpm": 48,
      "message": "จะมีทดแทนได้ไหมนะคะ เพราะฉะนั้น นี่เป็นคอนเซ็ปต์"
    },
    {
      "message_id": 2526,
      "agent_id": 44,
      "delay": 10.999,
      "onscreen_delay": 10.691,
      "typing_delay": 0.308,
      "typing_duration": 11.01,
      "wpm": 25,
      "message": "ของ resilience ที่"
    },
    {
      "message_id": 2527,
      "agent_id": 12,
      "delay": 7.009,
      "onscreen_delay": 6.582,
      "typing_delay": 0.427,
      "typing_duration": 11.205,
      "wpm": 52,
      "message": "กำลังศึกษาอยู่นะคะ ว่า Practicality นี่"
    },
    {
      "message_id": 2528,
      "agent_id": 14,
      "delay": 7.205,
      "onscreen_delay": 6.78,
      "typing_delay": 0.425,
      "typing_duration": 9.22,
      "wpm": 75,
      "message": "มากแค่ไหน อันนี้ก็จะมีการหารือร่วมกันแบงก์ด้วย "
    },
    {
      "message_id": 2529,
      "agent_id": 33,
      "delay": 5.219,
      "onscreen_delay": 4.984,
      "typing_delay": 0.235,
      "typing_duration": 15,
      "wpm": 40,
      "message": "อาจจะเป็นแนวทางในอนาคตต่อไป ว่าถ้าจะให้แ"
    },
    {
      "message_id": 2530,
      "agent_id": 44,
      "delay": 11,
      "onscreen_delay": 10.36,
      "typing_delay": 0.64,
      "typing_duration": 14.545,
      "wpm": 32,
      "message": "ให้มี operation resilience อะไร"
    },
    {
      "message_id": 2531,
      "agent_id": 12,
      "delay": 10.543,
      "onscreen_delay": 9.613,
      "typing_delay": 0.93,
      "typing_duration": 9.178,
      "wpm": 64,
      "message": "หลักเกณฑ์หรือว่าวางแนวรายละเอียดอย่างไร"
    },
    {
      "message_id": 2532,
      "agent_id": 14,
      "delay": 6.542,
      "onscreen_delay": 5.968,
      "typing_delay": 0.574,
      "typing_duration": 11.252,
      "wpm": 48,
      "message": "นะคะ อันนี้ก็คือจะเป็นทิศทางต่อไปค่ะ "
    },
    {
      "message_id": 2533,
      "agent_id": 33,
      "delay": 7.252,
      "onscreen_delay": 5.599,
      "typing_delay": 1.653,
      "typing_duration": 10.477,
      "wpm": 42,
      "message": "ครับ ขอบคุณมากนะครับ พอฟังคุณ"
    },
    {
      "message_id": 2534,
      "agent_id": 44,
      "delay": 6.476,
      "onscreen_delay": 5.503,
      "typing_delay": 0.973,
      "typing_duration": 7.805,
      "wpm": 61,
      "message": "อโรรานำเสนอเกี่ยวกับเรื่องนโยบาย "
    },
    {
      "message_id": 2535,
      "agent_id": 12,
      "delay": 3.804,
      "onscreen_delay": 3.267,
      "typing_delay": 0.537,
      "typing_duration": 7.909,
      "wpm": 49,
      "message": "แล้วก็การดำเนินการของ ทบท. "
    },
    {
      "message_id": 2536,
      "agent_id": 14,
      "delay": 3.909,
      "onscreen_delay": 3.047,
      "typing_delay": 0.862,
      "typing_duration": 12.543,
      "wpm": 31,
      "message": "Regulator ที่ค่อนข้าง Take "
    },
    {
      "message_id": 2537,
      "agent_id": 33,
      "delay": 8.541,
      "onscreen_delay": 7.904,
      "typing_delay": 0.637,
      "typing_duration": 10.709,
      "wpm": 49,
      "message": "ต่าง ๆ เยอะอยู่ ในหลาย ๆ มิตินะครับ "
    },
    {
      "message_id": 2538,
      "agent_id": 44,
      "delay": 6.708,
      "onscreen_delay": 6.619,
      "typing_delay": 0.089,
      "typing_duration": 12.776,
      "wpm": 46,
      "message": "เป็นท่าทางสำนักงานกศชเคยดำเนินการมาบ้าง "
    },
    {
      "message_id": 2539,
      "agent_id": 12,
      "delay": 8.776,
      "onscreen_delay": 8.11,
      "typing_delay": 0.666,
      "typing_duration": 9.399,
      "wpm": 38,
      "message": "แล้วก็เคยมีตัวแบบ Search "
    },
    {
      "message_id": 2540,
      "agent_id": 14,
      "delay": 5.398,
      "onscreen_delay": 4.864,
      "typing_delay": 0.534,
      "typing_duration": 10.226,
      "wpm": 41,
      "message": "ที่เป็น Banking Search มาใช้"
    },
    {
      "message_id": 2541,
      "agent_id": 33,
      "delay": 6.226,
      "onscreen_delay": 5.337,
      "typing_delay": 0.889,
      "typing_duration": 11.223,
      "wpm": 47,
      "message": "ในสำหรับการให้ผู้ประกอบการการคมนาคม "
    },
    {
      "message_id": 2542,
      "agent_id": 44,
      "delay": 7.222,
      "onscreen_delay": 5.04,
      "typing_delay": 2.182,
      "typing_duration": 9.324,
      "wpm": 19,
      "message": "วาง protocal "
    },
    {
      "message_id": 2543,
      "agent_id": 12,
      "delay": 5.324,
      "onscreen_delay": 3.905,
      "typing_delay": 1.419,
      "typing_duration": 11.125,
      "wpm": 58,
      "message": "อย่างไรกับ Cyber incident หรือ Cyber attack "
    },
    {
      "message_id": 2544,
      "agent_id": 14,
      "delay": 7.125,
      "onscreen_delay": 6.438,
      "typing_delay": 0.687,
      "typing_duration": 8.923,
      "wpm": 64,
      "message": "กำหนด Protocal ว่ามีเหตุแล้วจะต้องแชร์"
    },
    {
      "message_id": 2545,
      "agent_id": 33,
      "delay": 4.923,
      "onscreen_delay": 4.431,
      "typing_delay": 0.492,
      "typing_duration": 12.183,
      "wpm": 38,
      "message": "ข้อมูลกัน มีการเก็บข้อมูลที่ไหน "
    },
    {
      "message_id": 2546,
      "agent_id": 44,
      "delay": 8.182,
      "onscreen_delay": 7.984,
      "typing_delay": 0.198,
      "typing_duration": 10.533,
      "wpm": 28,
      "message": "ระหว่าง มันมีผลกระทบ"
    },
    {
      "message_id": 2547,
      "agent_id": 12,
      "delay": 6.532,
      "onscreen_delay": 6.127,
      "typing_delay": 0.405,
      "typing_duration": 13.398,
      "wpm": 54,
      "message": "เพิ่มมากขึ้นนี่ จะต้อง In from above in visition "
    },
    {
      "message_id": 2548,
      "agent_id": 14,
      "delay": 9.397,
      "onscreen_delay": 8.953,
      "typing_delay": 0.444,
      "typing_duration": 10.852,
      "wpm": 37,
      "message": "แล้วก็ต้อง Imform Regulator "
    },
    {
      "message_id": 2549,
      "agent_id": 33,
      "delay": 6.851,
      "onscreen_delay": 5.694,
      "typing_delay": 1.157,
      "typing_duration": 13.713,
      "wpm": 53,
      "message": "มากนะครับ ผมเข้าใจว่าจะมี Operater อื่นก็น่าจะมี "
    },
    {
      "message_id": 2550,
      "agent_id": 44,
      "delay": 9.713,
      "onscreen_delay": 8.64,
      "typing_delay": 1.073,
      "typing_duration": 12.001,
      "wpm": 26,
      "message": "recurator อื่น ที่มัน"
    },
    {
      "message_id": 2551,
      "agent_id": 12,
      "delay": 8,
      "onscreen_delay": 7.151,
      "typing_delay": 0.849,
      "typing_duration": 9.132,
      "wpm": 72,
      "message": "คล้าย ๆ คลึงกันแต่อีกอันหนึ่งก็ค่อนข้างสำคัญ"
    },
    {
      "message_id": 2552,
      "agent_id": 14,
      "delay": 5.131,
      "onscreen_delay": 3.855,
      "typing_delay": 1.276,
      "typing_duration": 9.48,
      "wpm": 46,
      "message": "ตัวที่เป็น Digital Resilience "
    },
    {
      "message_id": 2553,
      "agent_id": 33,
      "delay": 5.48,
      "onscreen_delay": 3.841,
      "typing_delay": 1.639,
      "typing_duration": 12.615,
      "wpm": 39,
      "message": "ก็จริง ๆ อาจจะคล้าย ๆ กับคุณอโรรา "
    },
    {
      "message_id": 2554,
      "agent_id": 44,
      "delay": 8.614,
      "onscreen_delay": 8.181,
      "typing_delay": 0.433,
      "typing_duration": 10.114,
      "wpm": 39,
      "message": "คล้าย ๆ กับคุณอโรรา ที่พูด"
    },
    {
      "message_id": 2555,
      "agent_id": 12,
      "delay": 6.114,
      "onscreen_delay": 4.659,
      "typing_delay": 1.455,
      "typing_duration": 13.337,
      "wpm": 31,
      "message": "เป็นแนว Advance ขั้น Advance "
    },
    {
      "message_id": 2556,
      "agent_id": 14,
      "delay": 9.335,
      "onscreen_delay": 8.592,
      "typing_delay": 0.743,
      "typing_duration": 9.758,
      "wpm": 23,
      "message": "ของ Oparational "
    },
    {
      "message_id": 2557,
      "agent_id": 33,
      "delay": 5.757,
      "onscreen_delay": 5.446,
      "typing_delay": 0.311,
      "typing_duration": 14.667,
      "wpm": 32,
      "message": "บริษัทจะมีตัว Business Cumunity "
    },
    {
      "message_id": 2558,
      "agent_id": 44,
      "delay": 10.666,
      "onscreen_delay": 10.253,
      "typing_delay": 0.413,
      "typing_duration": 11.067,
      "wpm": 68,
      "message": "ใช่ไหมครับ เข้าใจว่าตอนนี้สำนักงานที่เป็นแนวของรัฐ"
    },
    {
      "message_id": 2559,
      "agent_id": 12,
      "delay": 7.066,
      "onscreen_delay": 6.243,
      "typing_delay": 0.823,
      "typing_duration": 7.775,
      "wpm": 64,
      "message": "มีการดำเนินการอยู่แต่ว่าเข้าใจว่า"
    },
    {
      "message_id": 2560,
      "agent_id": 14,
      "delay": 3.775,
      "onscreen_delay": 3.307,
      "typing_delay": 0.468,
      "typing_duration": 6.273,
      "wpm": 72,
      "message": "ในบริษัทเอกชนนี่มีการดำเนินการ"
    },
    {
      "message_id": 2561,
      "agent_id": 33,
      "delay": 2.272,
      "onscreen_delay": 1.927,
      "typing_delay": 0.345,
      "typing_duration": 9.92,
      "wpm": 50,
      "message": "อย่างไรบ้าง ในตัวที่เป็น Business "
    },
    {
      "message_id": 2562,
      "agent_id": 44,
      "delay": 5.919,
      "onscreen_delay": 5.653,
      "typing_delay": 0.266,
      "typing_duration": 10.542,
      "wpm": 31,
      "message": "ทางคุณวรุตม์ ทาง Begin "
    },
    {
      "message_id": 2563,
      "agent_id": 12,
      "delay": 6.541,
      "onscreen_delay": 5.912,
      "typing_delay": 0.629,
      "typing_duration": 11.518,
      "wpm": 69,
      "message": "เบื้องต้นนะครับ ตอนนี้ต้องบอกตรง ๆ ว่าหลาย ๆ Industry "
    },
    {
      "message_id": 2564,
      "agent_id": 14,
      "delay": 7.517,
      "onscreen_delay": 6.261,
      "typing_delay": 1.256,
      "typing_duration": 9.608,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2565,
      "agent_id": 33,
      "delay": 5.608,
      "onscreen_delay": 4.876,
      "typing_delay": 0.732,
      "typing_duration": 8.982,
      "wpm": 42,
      "message": "ของทางไฟแนนซ์ ขอโทษทีครับ "
    },
    {
      "message_id": 2566,
      "agent_id": 44,
      "delay": 4.982,
      "onscreen_delay": 3.984,
      "typing_delay": 0.998,
      "typing_duration": 13.894,
      "wpm": 36,
      "message": "ทุก ๆ ครั้งที่เรา refer to ว่าพวก"
    },
    {
      "message_id": 2567,
      "agent_id": 12,
      "delay": 9.893,
      "onscreen_delay": 8.495,
      "typing_delay": 1.398,
      "typing_duration": 8.106,
      "wpm": 59,
      "message": "อะไรก็แล้วแต่นี่ แต่เราจะรีเฟอร์"
    },
    {
      "message_id": 2568,
      "agent_id": 14,
      "delay": 5.892,
      "onscreen_delay": 5.351,
      "typing_delay": 0.541,
      "typing_duration": 9.539,
      "wpm": 58,
      "message": "เขาทำอย่างไร Best Pratic เขาทำอย่างไร "
    },
    {
      "message_id": 2569,
      "agent_id": 33,
      "delay": 5.537,
      "onscreen_delay": 4.778,
      "typing_delay": 0.759,
      "typing_duration": 8.025,
      "wpm": 69,
      "message": "ในหลาย ๆ เรื่อวงนะครับ ในหลาย ๆ ครั้ง"
    },
    {
      "message_id": 2570,
      "agent_id": 44,
      "delay": 4.024,
      "onscreen_delay": 3.768,
      "typing_delay": 0.256,
      "typing_duration": 12.191,
      "wpm": 50,
      "message": "เลือก solution หรืออะไรต่ออะไรที่เราเลือก "
    },
    {
      "message_id": 2571,
      "agent_id": 12,
      "delay": 8.19,
      "onscreen_delay": 7.654,
      "typing_delay": 0.536,
      "typing_duration": 7.02,
      "wpm": 92,
      "message": "ทำไมเราทำไม่ได้นะครับ ทีนี้ในภาคต่อยอดออกไป"
    },
    {
      "message_id": 2572,
      "agent_id": 14,
      "delay": 4.19,
      "onscreen_delay": 3.697,
      "typing_delay": 0.493,
      "typing_duration": 11.361,
      "wpm": 66,
      "message": "แล้วกลุ่มธุรกิจเฉพาะของฝั่งเรานะครับ ต้องนี้ในฝั่ง"
    },
    {
      "message_id": 2573,
      "agent_id": 33,
      "delay": 7.36,
      "onscreen_delay": 7.111,
      "typing_delay": 0.249,
      "typing_duration": 8.557,
      "wpm": 47,
      "message": "ของ Begin นี่ ก็เพื่อให้เรา"
    },
    {
      "message_id": 2574,
      "agent_id": 44,
      "delay": 4.555,
      "onscreen_delay": 4.351,
      "typing_delay": 0.204,
      "typing_duration": 10.108,
      "wpm": 74,
      "message": "ได้จัดการกับความเสี่ยงได้ดีขึ้นนะครับ จริง ๆ มันมี"
    },
    {
      "message_id": 2575,
      "agent_id": 12,
      "delay": 6.108,
      "onscreen_delay": 5.706,
      "typing_delay": 0.402,
      "typing_duration": 9.794,
      "wpm": 64,
      "message": "ภาพหนึ่งนอกเหนือจากการมอง Process นี่ เป็น"
    },
    {
      "message_id": 2576,
      "agent_id": 14,
      "delay": 5.794,
      "onscreen_delay": 5.068,
      "typing_delay": 0.726,
      "typing_duration": 13.304,
      "wpm": 53,
      "message": "Community ซึ่งเป็น Community ธุรกิจเหมือน ๆ กัน"
    },
    {
      "message_id": 2577,
      "agent_id": 33,
      "delay": 9.304,
      "onscreen_delay": 9.207,
      "typing_delay": 0.097,
      "typing_duration": 9.14,
      "wpm": 62,
      "message": "นะครับ เพราะว่าตรงนี้นี่ ความเสี่ยงอีก"
    },
    {
      "message_id": 2578,
      "agent_id": 44,
      "delay": 5.304,
      "onscreen_delay": 4.957,
      "typing_delay": 0.347,
      "typing_duration": 11.723,
      "wpm": 70,
      "message": "เรื่อง cyber ที่เข้ามา มีเรื่องเกี่ยวกับความเปลี่ยนแปลง"
    },
    {
      "message_id": 2579,
      "agent_id": 12,
      "delay": 7.723,
      "onscreen_delay": 7.587,
      "typing_delay": 0.136,
      "typing_duration": 9.643,
      "wpm": 89,
      "message": "ที่เกิดขึ้นค่อนข้างบ่อยไม่ว่าจะเป็นเชิงในแนวนโยบายหรือว่า"
    },
    {
      "message_id": 2580,
      "agent_id": 14,
      "delay": 5.641,
      "onscreen_delay": 5.185,
      "typing_delay": 0.456,
      "typing_duration": 11.315,
      "wpm": 72,
      "message": "ในเชิงภาคเทคโนโลยีต่าง ๆ นะครับ แต่ว่าหลักการดำเนินการ"
    },
    {
      "message_id": 2581,
      "agent_id": 33,
      "delay": 7.314,
      "onscreen_delay": 4.725,
      "typing_delay": 2.589,
      "typing_duration": 13.121,
      "wpm": 35,
      "message": "ของกลุ่มธุรกิจนี่ ยังเหมือนเดิม "
    },
    {
      "message_id": 2582,
      "agent_id": 44,
      "delay": 9.121,
      "onscreen_delay": 7.657,
      "typing_delay": 1.464,
      "typing_duration": 15.001,
      "wpm": 42,
      "message": "เป็น core เดิม สิ่งหนึ่งก็บอกว่าอยากให้มีก"
    },
    {
      "message_id": 2583,
      "agent_id": 12,
      "delay": 11,
      "onscreen_delay": 10.64,
      "typing_delay": 0.36,
      "typing_duration": 8.392,
      "wpm": 75,
      "message": "กันมากขึ้นในกลุ่มธุรกิจเหล่านี้ เพื่อสร้าง "
    },
    {
      "message_id": 2584,
      "agent_id": 14,
      "delay": 6.999,
      "onscreen_delay": 5.929,
      "typing_delay": 1.07,
      "typing_duration": 10.67,
      "wpm": 69,
      "message": "Community ขึ้นมา แล้วเรารู้แนวทางหรือมีความเสี่ยง"
    },
    {
      "message_id": 2585,
      "agent_id": 33,
      "delay": 6.669,
      "onscreen_delay": 6.319,
      "typing_delay": 0.35,
      "typing_duration": 9.566,
      "wpm": 66,
      "message": "อะไร เราจะดำเนินไปในทางไหน หรือบางครั้งนี่ "
    },
    {
      "message_id": 2586,
      "agent_id": 44,
      "delay": 5.565,
      "onscreen_delay": 5.369,
      "typing_delay": 0.196,
      "typing_duration": 15,
      "wpm": 37,
      "message": "เมื่อภาคนโยบาย react เราจะ coact ในสิ"
    },
    {
      "message_id": 2587,
      "agent_id": 12,
      "delay": 11,
      "onscreen_delay": 10.693,
      "typing_delay": 0.307,
      "typing_duration": 9.515,
      "wpm": 63,
      "message": "ทันท่วงทีนะครับ แล้วก็อีกเรื่องหนึ่ง เรา"
    },
    {
      "message_id": 2588,
      "agent_id": 14,
      "delay": 6.999,
      "onscreen_delay": 6.377,
      "typing_delay": 0.622,
      "typing_duration": 10.273,
      "wpm": 55,
      "message": "ทำเป็นพื้นฐานเลย ก็คือมี Build by Boro "
    },
    {
      "message_id": 2589,
      "agent_id": 33,
      "delay": 6.273,
      "onscreen_delay": 6.273,
      "typing_delay": 0,
      "typing_duration": 9.827,
      "wpm": 56,
      "message": "ที่จะต้องผมคิดว่าน่าจะต้องเปลี่ยนแปลง "
    },
    {
      "message_id": 2590,
      "agent_id": 44,
      "delay": 5.827,
      "onscreen_delay": 5.265,
      "typing_delay": 0.562,
      "typing_duration": 8.228,
      "wpm": 89,
      "message": "สมัยก่อนเราจะมองเรื่องความคุ้มค่าในการลงทุน เราจะ"
    },
    {
      "message_id": 2591,
      "agent_id": 12,
      "delay": 4.228,
      "onscreen_delay": 3.111,
      "typing_delay": 1.117,
      "typing_duration": 11.17,
      "wpm": 59,
      "message": "ซื้อดีไหม หรือเราจะไปซื้อ Subscription ดีไหม "
    },
    {
      "message_id": 2592,
      "agent_id": 14,
      "delay": 7.169,
      "onscreen_delay": 6.227,
      "typing_delay": 0.942,
      "typing_duration": 12.694,
      "wpm": 60,
      "message": "สิ่งที่เรา หรือว่า Service ที่เราจะไป Build by boro "
    },
    {
      "message_id": 2593,
      "agent_id": 33,
      "delay": 8.693,
      "onscreen_delay": 7.171,
      "typing_delay": 1.522,
      "typing_duration": 11.162,
      "wpm": 47,
      "message": "มันมี Core อะไร ที่เราจะต้องดูแลมัน"
    },
    {
      "message_id": 2594,
      "agent_id": 44,
      "delay": 7.162,
      "onscreen_delay": 7.128,
      "typing_delay": 0.034,
      "typing_duration": 13.553,
      "wpm": 61,
      "message": "เป็นพิเศษบ้าง อย่างเช่น อย่างแรกเราจะขึ้นคือเรื่อง data"
    },
    {
      "message_id": 2595,
      "agent_id": 12,
      "delay": 9.553,
      "onscreen_delay": 8.83,
      "typing_delay": 0.723,
      "typing_duration": 12.572,
      "wpm": 72,
      "message": "ถ้าเรื่องนี้เป็นเรื่อง Critical Data หรือเราเก็บเป็นพิเศษนี่ "
    },
    {
      "message_id": 2596,
      "agent_id": 14,
      "delay": 8.571,
      "onscreen_delay": 7.607,
      "typing_delay": 0.964,
      "typing_duration": 8.873,
      "wpm": 54,
      "message": "เราจะ Make Sure หรือว่าทำอย่างไร"
    },
    {
      "message_id": 2597,
      "agent_id": 33,
      "delay": 4.873,
      "onscreen_delay": 4.266,
      "typing_delay": 0.607,
      "typing_duration": 10.337,
      "wpm": 55,
      "message": "ไม่ออกไปที่ Third party ในองค์กรของเรา "
    },
    {
      "message_id": 2598,
      "agent_id": 44,
      "delay": 6.336,
      "onscreen_delay": 6.09,
      "typing_delay": 0.246,
      "typing_duration": 15,
      "wpm": 36,
      "message": "เราก็มีการดีไซน์ตัวเรื่อง midium ... "
    },
    {
      "message_id": 2599,
      "agent_id": 12,
      "delay": 10.998,
      "onscreen_delay": 10.043,
      "typing_delay": 0.955,
      "typing_duration": 9.316,
      "wpm": 56,
      "message": "ก็กลายเป็นว่าถ้าเราจะไปแตะ Critical "
    },
    {
      "message_id": 2600,
      "agent_id": 14,
      "delay": 6.998,
      "onscreen_delay": 5.3,
      "typing_delay": 1.698,
      "typing_duration": 10.081,
      "wpm": 62,
      "message": "Data ปุ๊บนี่ ถ้าเราจำเป็นต้องซื้อหรือ Boro "
    },
    {
      "message_id": 2601,
      "agent_id": 33,
      "delay": 6.08,
      "onscreen_delay": 6.08,
      "typing_delay": 0,
      "typing_duration": 11.42,
      "wpm": 38,
      "message": "นี่ ถ้าต้องซื้อ หรือจะต้องยืน "
    },
    {
      "message_id": 2602,
      "agent_id": 44,
      "delay": 7.42,
      "onscreen_delay": 7.24,
      "typing_delay": 0.18,
      "typing_duration": 9.787,
      "wpm": 66,
      "message": "เราก็จะต้องเอาตัว middle layer ขึ้นมานะครับ "
    },
    {
      "message_id": 2603,
      "agent_id": 12,
      "delay": 5.787,
      "onscreen_delay": 5.619,
      "typing_delay": 0.168,
      "typing_duration": 13.399,
      "wpm": 67,
      "message": "หรือว่าถ้าของบางอย่างที่ Data จะออกไปทางเดียว ถึงเวลาไปขอนี่"
    },
    {
      "message_id": 2604,
      "agent_id": 14,
      "delay": 9.399,
      "onscreen_delay": 9.005,
      "typing_delay": 0.394,
      "typing_duration": 8.69,
      "wpm": 71,
      "message": "เราจะไม่มีทาง... แล้วไปขอนี่เราจะขอได้ยาก "
    },
    {
      "message_id": 2605,
      "agent_id": 33,
      "delay": 5.398,
      "onscreen_delay": 4.747,
      "typing_delay": 0.651,
      "typing_duration": 11.787,
      "wpm": 24,
      "message": "อันนี้ minter layer "
    },
    {
      "message_id": 2606,
      "agent_id": 44,
      "delay": 7.785,
      "onscreen_delay": 7.711,
      "typing_delay": 0.074,
      "typing_duration": 15.001,
      "wpm": 40,
      "message": "ของเราเพื่อในการทำ deta analysis ในอนาคต"
    },
    {
      "message_id": 2607,
      "agent_id": 12,
      "delay": 11.001,
      "onscreen_delay": 10.568,
      "typing_delay": 0.433,
      "typing_duration": 8.606,
      "wpm": 64,
      "message": "ก็เป็นตัว Backup ที่ Make sure ได้ว่า"
    },
    {
      "message_id": 2608,
      "agent_id": 14,
      "delay": 7,
      "onscreen_delay": 6.498,
      "typing_delay": 0.502,
      "typing_duration": 11.677,
      "wpm": 77,
      "message": "หรือเกิดอะไรขึ้นนี่เรามี Data ที่เป็นเจ้าของห้องตัวเองนะครับ "
    },
    {
      "message_id": 2609,
      "agent_id": 33,
      "delay": 7.677,
      "onscreen_delay": 7.449,
      "typing_delay": 0.228,
      "typing_duration": 10.359,
      "wpm": 58,
      "message": "อันนี้เป็นส่วนหนึ่ง แล้วก็อีกเรื่องหนึ่ง "
    },
    {
      "message_id": 2610,
      "agent_id": 44,
      "delay": 6.359,
      "onscreen_delay": 5.567,
      "typing_delay": 0.792,
      "typing_duration": 11.032,
      "wpm": 57,
      "message": "ด้านบนของ presentation ตัวนี้นะครับ จะเป็น"
    },
    {
      "message_id": 2611,
      "agent_id": 12,
      "delay": 7.03,
      "onscreen_delay": 6.706,
      "typing_delay": 0.324,
      "typing_duration": 11.675,
      "wpm": 54,
      "message": "มาตรการค่อนข้าง Standard แล้วที่หลายองค์กร"
    },
    {
      "message_id": 2612,
      "agent_id": 14,
      "delay": 7.675,
      "onscreen_delay": 7.226,
      "typing_delay": 0.449,
      "typing_duration": 10.722,
      "wpm": 60,
      "message": "ทำอยู่ ก็คือเมื่อเกิดเหตุ Incident เกิดขึ้น "
    },
    {
      "message_id": 2613,
      "agent_id": 33,
      "delay": 6.721,
      "onscreen_delay": 6.105,
      "typing_delay": 0.616,
      "typing_duration": 12.622,
      "wpm": 27,
      "message": "ทาง Critical Menagement "
    },
    {
      "message_id": 2614,
      "agent_id": 44,
      "delay": 8.621,
      "onscreen_delay": 8.393,
      "typing_delay": 0.228,
      "typing_duration": 12.82,
      "wpm": 48,
      "message": "ขึ้นมามีคนนั่งที่โต๊ะ มี call team นะครับ "
    },
    {
      "message_id": 2615,
      "agent_id": 12,
      "delay": 8.818,
      "onscreen_delay": 8.25,
      "typing_delay": 0.568,
      "typing_duration": 8.284,
      "wpm": 51,
      "message": "เริ่ม Activate หรือ Business "
    },
    {
      "message_id": 2616,
      "agent_id": 14,
      "delay": 4.818,
      "onscreen_delay": 3.87,
      "typing_delay": 0.948,
      "typing_duration": 9.548,
      "wpm": 24,
      "message": "ว่า Master Plan "
    },
    {
      "message_id": 2617,
      "agent_id": 33,
      "delay": 5.547,
      "onscreen_delay": 5.175,
      "typing_delay": 0.372,
      "typing_duration": 14.6,
      "wpm": 30,
      "message": "ต่าง ๆ มีการทำ Impack Assment "
    },
    {
      "message_id": 2618,
      "agent_id": 44,
      "delay": 10.6,
      "onscreen_delay": 10.456,
      "typing_delay": 0.144,
      "typing_duration": 13.696,
      "wpm": 32,
      "message": "มี cover service ขึ้นมานะครับ "
    },
    {
      "message_id": 2619,
      "agent_id": 12,
      "delay": 9.694,
      "onscreen_delay": 9.447,
      "typing_delay": 0.247,
      "typing_duration": 8.875,
      "wpm": 81,
      "message": "พูดถึงตรงนี้เมื่อตอนแผ่นดินไหวที่เกิดขึ้นนี่ เรา"
    },
    {
      "message_id": 2620,
      "agent_id": 14,
      "delay": 5.692,
      "onscreen_delay": 5.212,
      "typing_delay": 0.48,
      "typing_duration": 8.479,
      "wpm": 62,
      "message": "เริ่ม Activate แผน มีการอพยพคนออกมา "
    },
    {
      "message_id": 2621,
      "agent_id": 33,
      "delay": 4.479,
      "onscreen_delay": 3.959,
      "typing_delay": 0.52,
      "typing_duration": 10.332,
      "wpm": 32,
      "message": "เราก็ดำเนินการตรวจเช็ก"
    },
    {
      "message_id": 2622,
      "agent_id": 44,
      "delay": 6.331,
      "onscreen_delay": 6.303,
      "typing_delay": 0.028,
      "typing_duration": 9.147,
      "wpm": 66,
      "message": "ระบบทั้งหมดขึ้นมาได้ มีอันไหนตกหล่นไปไหม "
    },
    {
      "message_id": 2623,
      "agent_id": 12,
      "delay": 5.147,
      "onscreen_delay": 3.893,
      "typing_delay": 1.254,
      "typing_duration": 12.901,
      "wpm": 44,
      "message": "Latency โอเคหรือเปล่า เขาเรียกว่ามี IP "
    },
    {
      "message_id": 2624,
      "agent_id": 14,
      "delay": 8.9,
      "onscreen_delay": 7.362,
      "typing_delay": 1.538,
      "typing_duration": 8.197,
      "wpm": 37,
      "message": "อะไรแปลก ๆ เข้ามาไหม "
    },
    {
      "message_id": 2625,
      "agent_id": 33,
      "delay": 4.899,
      "onscreen_delay": 3.977,
      "typing_delay": 0.922,
      "typing_duration": 13.339,
      "wpm": 21,
      "message": "เราก็ Recoed ขึ้นไป "
    },
    {
      "message_id": 2626,
      "agent_id": 44,
      "delay": 9.339,
      "onscreen_delay": 9.278,
      "typing_delay": 0.061,
      "typing_duration": 9.946,
      "wpm": 66,
      "message": "ที่ภายในตัวของเรา แต่ว่าในสิ่งที่ตัวของเราใน "
    },
    {
      "message_id": 2627,
      "agent_id": 12,
      "delay": 5.944,
      "onscreen_delay": 5.127,
      "typing_delay": 0.817,
      "typing_duration": 9.325,
      "wpm": 63,
      "message": "หลาย ๆ ภาคส่วน Consider เพิ่มเติมเข้ามา"
    },
    {
      "message_id": 2628,
      "agent_id": 14,
      "delay": 5.325,
      "onscreen_delay": 4.197,
      "typing_delay": 1.128,
      "typing_duration": 10.009,
      "wpm": 76,
      "message": "ในเมื่อเกิดเหตุการณ์เหล่านี้เกิดขึ้นนี่ จริง ๆ ต้อง"
    },
    {
      "message_id": 2629,
      "agent_id": 33,
      "delay": 6.008,
      "onscreen_delay": 5.375,
      "typing_delay": 0.633,
      "typing_duration": 12.99,
      "wpm": 65,
      "message": "สื่อวสารขึ้นไปที่ใครเพิ่มเติม อาจจะไม่ใช่ทางขึ้น แต่เป็น"
    },
    {
      "message_id": 2630,
      "agent_id": 44,
      "delay": 8.99,
      "onscreen_delay": 8.648,
      "typing_delay": 0.342,
      "typing_duration": 15.001,
      "wpm": 44,
      "message": "ทางขว้างหรือเปล่า หรือทางเมื่อกี้ที่ทาง bank"
    },
    {
      "message_id": 2631,
      "agent_id": 12,
      "delay": 10.999,
      "onscreen_delay": 10.464,
      "typing_delay": 0.535,
      "typing_duration": 8.974,
      "wpm": 74,
      "message": "ก็คือว่ามีการต้องสื่อสารกลับมาในทางแบงก์ชาติ "
    },
    {
      "message_id": 2632,
      "agent_id": 14,
      "delay": 6.999,
      "onscreen_delay": 6.487,
      "typing_delay": 0.512,
      "typing_duration": 7.278,
      "wpm": 45,
      "message": "แต่ในฝั่งของ... ก็จะมี"
    },
    {
      "message_id": 2633,
      "agent_id": 33,
      "delay": 3.278,
      "onscreen_delay": 3.078,
      "typing_delay": 0.2,
      "typing_duration": 11.413,
      "wpm": 42,
      "message": "ทางธุรกิจนะ แต่ถ้าเป็นฝั่งอื่น ๆ "
    },
    {
      "message_id": 2634,
      "agent_id": 44,
      "delay": 7.413,
      "onscreen_delay": 6.762,
      "typing_delay": 0.651,
      "typing_duration": 9.875,
      "wpm": 64,
      "message": "ก็จะมีต่าง ๆ ไป ณ ปัจจุบัน ก็มีการดีไซน์ไป "
    },
    {
      "message_id": 2635,
      "agent_id": 12,
      "delay": 5.875,
      "onscreen_delay": 4.582,
      "typing_delay": 1.293,
      "typing_duration": 7.987,
      "wpm": 62,
      "message": "80-90 เปอร์เซ็นต์ แต่ว่ายังมีอยู่ "
    },
    {
      "message_id": 2636,
      "agent_id": 14,
      "delay": 3.985,
      "onscreen_delay": 3.364,
      "typing_delay": 0.621,
      "typing_duration": 8.307,
      "wpm": 79,
      "message": "อาจจะไม่เคลียร์นะครับ แล้วก็ข้อที่ 2 ถ้าเกิด"
    },
    {
      "message_id": 2637,
      "agent_id": 33,
      "delay": 4.307,
      "onscreen_delay": 3.288,
      "typing_delay": 1.019,
      "typing_duration": 15,
      "wpm": 36,
      "message": "เหตุการณ์เหล่านั้น มันมีกฎ มีระเบียบ "
    },
    {
      "message_id": 2638,
      "agent_id": 44,
      "delay": 11,
      "onscreen_delay": 10.581,
      "typing_delay": 0.419,
      "typing_duration": 14.434,
      "wpm": 58,
      "message": "หรือเราจะมี acception มันได้ไหม เรื่องนี้เป็นเรื่องสำคัญ "
    },
    {
      "message_id": 2639,
      "agent_id": 12,
      "delay": 10.433,
      "onscreen_delay": 10.027,
      "typing_delay": 0.406,
      "typing_duration": 10.098,
      "wpm": 49,
      "message": "เพราะว่าเราที่จะ Recovery Service "
    },
    {
      "message_id": 2640,
      "agent_id": 14,
      "delay": 6.432,
      "onscreen_delay": 5.888,
      "typing_delay": 0.544,
      "typing_duration": 12.196,
      "wpm": 55,
      "message": "และ Exception เหล่านั้นนี่ใครจะเป็นคน Callout "
    },
    {
      "message_id": 2641,
      "agent_id": 33,
      "delay": 8.195,
      "onscreen_delay": 7.906,
      "typing_delay": 0.289,
      "typing_duration": 12.904,
      "wpm": 51,
      "message": "นะครับ เหตุการแผ่นดินไหว ขอ Refer อีกทีหนึ่ง "
    },
    {
      "message_id": 2642,
      "agent_id": 44,
      "delay": 8.904,
      "onscreen_delay": 8.216,
      "typing_delay": 0.688,
      "typing_duration": 14.095,
      "wpm": 38,
      "message": "เข้าใจว่าไม่ได้ critical ถึงขนาดต้อง "
    },
    {
      "message_id": 2643,
      "agent_id": 12,
      "delay": 10.095,
      "onscreen_delay": 9.003,
      "typing_delay": 1.092,
      "typing_duration": 10.753,
      "wpm": 52,
      "message": "Callout ออกมาและไม่มีใครบันทึกอะไรไว้ "
    },
    {
      "message_id": 2644,
      "agent_id": 14,
      "delay": 6.751,
      "onscreen_delay": 6.29,
      "typing_delay": 0.461,
      "typing_duration": 13.78,
      "wpm": 63,
      "message": "บทบาทหน้าที่ไว้นี่ตัวนี้ก็จะสำคัญ... การเอา Service กลับมา"
    },
    {
      "message_id": 2645,
      "agent_id": 33,
      "delay": 9.78,
      "onscreen_delay": 9.596,
      "typing_delay": 0.184,
      "typing_duration": 5.469,
      "wpm": 71,
      "message": "อาจจะไม่ได้ทันท่วงทีนะครับ "
    },
    {
      "message_id": 2646,
      "agent_id": 44,
      "delay": 5.779,
      "onscreen_delay": 5.124,
      "typing_delay": 0.655,
      "typing_duration": 11.26,
      "wpm": 61,
      "message": "ตัว คุณเขียนออกไปที่ไหนไหม ผมว่าตัวนี้เป็นปกติ "
    },
    {
      "message_id": 2647,
      "agent_id": 12,
      "delay": 7.26,
      "onscreen_delay": 6.882,
      "typing_delay": 0.378,
      "typing_duration": 9.946,
      "wpm": 56,
      "message": "ตัวสุดท้าย ก็คือเป็น Post mountain นะ "
    },
    {
      "message_id": 2648,
      "agent_id": 14,
      "delay": 5.945,
      "onscreen_delay": 5.512,
      "typing_delay": 0.433,
      "typing_duration": 8.327,
      "wpm": 63,
      "message": "เหตุการณ์นั้นแล้วนี่ เรามานั่งรีวิว "
    },
    {
      "message_id": 2649,
      "agent_id": 33,
      "delay": 4.327,
      "onscreen_delay": 3.256,
      "typing_delay": 1.071,
      "typing_duration": 11.475,
      "wpm": 26,
      "message": "แล้ว Document มันไว้"
    },
    {
      "message_id": 2650,
      "agent_id": 44,
      "delay": 7.475,
      "onscreen_delay": 7.048,
      "typing_delay": 0.427,
      "typing_duration": 14.117,
      "wpm": 60,
      "message": "นะครับ อันนี้ก็เป็นสิ่งที่เรียกว่าเป็น crisis management "
    },
    {
      "message_id": 2651,
      "agent_id": 12,
      "delay": 10.115,
      "onscreen_delay": 9.23,
      "typing_delay": 0.885,
      "typing_duration": 7.735,
      "wpm": 78,
      "message": "ข้อคิดที่อยากจะฝากไว้แต่ว่ามีเรื่องหนึ่ง"
    },
    {
      "message_id": 2652,
      "agent_id": 14,
      "delay": 6.115,
      "onscreen_delay": 5.607,
      "typing_delay": 0.508,
      "typing_duration": 8.075,
      "wpm": 89,
      "message": "ที่ทางฝั่งภาคธุรกิจพลังงานนี่น่าจะทำแตกต่างออกไป "
    },
    {
      "message_id": 2653,
      "agent_id": 33,
      "delay": 4.073,
      "onscreen_delay": 3.696,
      "typing_delay": 0.377,
      "typing_duration": 9.871,
      "wpm": 55,
      "message": "คือเรา มีกลุ่ม เรียกว่ากลุ่มโรงงานนะ "
    },
    {
      "message_id": 2654,
      "agent_id": 44,
      "delay": 5.871,
      "onscreen_delay": 5.114,
      "typing_delay": 0.757,
      "typing_duration": 15,
      "wpm": 40,
      "message": "โรงงานไฟฟ้า ที่ผลิตไฟฟ้า เราจะต้อง excei"
    },
    {
      "message_id": 2655,
      "agent_id": 12,
      "delay": 10.999,
      "onscreen_delay": 9.956,
      "typing_delay": 1.043,
      "typing_duration": 10.394,
      "wpm": 30,
      "message": "เรียกว่าทำ Review นี่ "
    },
    {
      "message_id": 2656,
      "agent_id": 14,
      "delay": 6.998,
      "onscreen_delay": 6.323,
      "typing_delay": 0.675,
      "typing_duration": 11.647,
      "wpm": 59,
      "message": "บางปีเราต้องมีการซ้อมอพยพคนออกมา ปิดตรงโน้นปิด"
    },
    {
      "message_id": 2657,
      "agent_id": 33,
      "delay": 7.646,
      "onscreen_delay": 7.302,
      "typing_delay": 0.344,
      "typing_duration": 10.731,
      "wpm": 67,
      "message": "ตรงนี้นะครับ และสิ่งที่วนเข้ามาบ่อย ๆ หลัง ๆ คือ"
    },
    {
      "message_id": 2658,
      "agent_id": 44,
      "delay": 6.731,
      "onscreen_delay": 5.76,
      "typing_delay": 0.971,
      "typing_duration": 14.419,
      "wpm": 27,
      "message": "เป็น cyber attack ตรงนี้ใน"
    },
    {
      "message_id": 2659,
      "agent_id": 12,
      "delay": 10.417,
      "onscreen_delay": 10.064,
      "typing_delay": 0.353,
      "typing_duration": 12.535,
      "wpm": 48,
      "message": "หลาย ๆ องค์กรนี่ยังไม่ได้ Excercise จริง "
    },
    {
      "message_id": 2660,
      "agent_id": 14,
      "delay": 8.535,
      "onscreen_delay": 8.043,
      "typing_delay": 0.492,
      "typing_duration": 12.933,
      "wpm": 46,
      "message": "เพราะว่ามันมีความเสี่ยงที่เราจะ Exercise "
    },
    {
      "message_id": 2661,
      "agent_id": 33,
      "delay": 8.932,
      "onscreen_delay": 8.449,
      "typing_delay": 0.483,
      "typing_duration": 14.368,
      "wpm": 49,
      "message": "ที่ผมได้ยินมาว่า ถึงขนาดที่จะลองมา Were ใส่ระบบ"
    },
    {
      "message_id": 2662,
      "agent_id": 44,
      "delay": 10.366,
      "onscreen_delay": 10.079,
      "typing_delay": 0.287,
      "typing_duration": 7.647,
      "wpm": 73,
      "message": "เข้าไปในระบบตัวเองดูนี่ดีไหม ตัวนี้ก็"
    },
    {
      "message_id": 2663,
      "agent_id": 12,
      "delay": 6.365,
      "onscreen_delay": 5.824,
      "typing_delay": 0.541,
      "typing_duration": 10.763,
      "wpm": 42,
      "message": "อยู่ในบริการพูดคุยของบางองค์กร "
    },
    {
      "message_id": 2664,
      "agent_id": 14,
      "delay": 6.763,
      "onscreen_delay": 6.278,
      "typing_delay": 0.485,
      "typing_duration": 9.878,
      "wpm": 49,
      "message": "ก็บางที่ก็สามารถทำ Bubble ขึ้นมา "
    },
    {
      "message_id": 2665,
      "agent_id": 33,
      "delay": 5.878,
      "onscreen_delay": 5.057,
      "typing_delay": 0.821,
      "typing_duration": 13.846,
      "wpm": 43,
      "message": "ลองเทสต์ แล้วก็หลาย ๆ องค์กร ก็ยังอยู่ใน "
    },
    {
      "message_id": 2666,
      "agent_id": 44,
      "delay": 9.845,
      "onscreen_delay": 9.203,
      "typing_delay": 0.642,
      "typing_duration": 13.772,
      "wpm": 50,
      "message": "table top อยู่ ตรงนี้ถ้ามีการฝึกได้มากขึ้น การ"
    },
    {
      "message_id": 2667,
      "agent_id": 12,
      "delay": 9.772,
      "onscreen_delay": 8.65,
      "typing_delay": 1.122,
      "typing_duration": 9.282,
      "wpm": 58,
      "message": "Sharing กันได้มากขึ้นทำให้ Community "
    },
    {
      "message_id": 2668,
      "agent_id": 14,
      "delay": 5.772,
      "onscreen_delay": 5.323,
      "typing_delay": 0.449,
      "typing_duration": 8.43,
      "wpm": 66,
      "message": "ผมว่าถึงเวลาเราจะ Exercise ได้ถูกต้อง"
    },
    {
      "message_id": 2669,
      "agent_id": 33,
      "delay": 4.43,
      "onscreen_delay": 2.903,
      "typing_delay": 1.527,
      "typing_duration": 13.996,
      "wpm": 27,
      "message": "ครับ ขอบคุณมากครับ ทางคุณ"
    },
    {
      "message_id": 2670,
      "agent_id": 44,
      "delay": 9.994,
      "onscreen_delay": 9.729,
      "typing_delay": 0.265,
      "typing_duration": 10.714,
      "wpm": 29,
      "message": "วรุตม์นะครับ ตรงนี้ขอ"
    },
    {
      "message_id": 2671,
      "agent_id": 12,
      "delay": 6.713,
      "onscreen_delay": 6.258,
      "typing_delay": 0.455,
      "typing_duration": 10.997,
      "wpm": 52,
      "message": "ใช้สิทธิ์พาดพิงเรื่อง third party อยู่ "
    },
    {
      "message_id": 2672,
      "agent_id": 14,
      "delay": 6.997,
      "onscreen_delay": 6.507,
      "typing_delay": 0.49,
      "typing_duration": 9.275,
      "wpm": 49,
      "message": "แล้วก็ตัวที่เป็น Business Plan "
    },
    {
      "message_id": 2673,
      "agent_id": 33,
      "delay": 5.275,
      "onscreen_delay": 4.517,
      "typing_delay": 0.758,
      "typing_duration": 9.393,
      "wpm": 48,
      "message": "ด้วยนะครับ ครับผม จริง ๆ ยินดี"
    },
    {
      "message_id": 2674,
      "agent_id": 44,
      "delay": 5.392,
      "onscreen_delay": 5.175,
      "typing_delay": 0.217,
      "typing_duration": 11.032,
      "wpm": 31,
      "message": "เป็นอย่างยิ่ง ขอบคุณทาง "
    },
    {
      "message_id": 2675,
      "agent_id": 12,
      "delay": 7.031,
      "onscreen_delay": 6.199,
      "typing_delay": 0.832,
      "typing_duration": 6.5,
      "wpm": 95,
      "message": "Mention นะครับ จริง ๆ ผมอยากย้อนกลับไปถึง"
    },
    {
      "message_id": 2676,
      "agent_id": 14,
      "delay": 3.031,
      "onscreen_delay": 2.544,
      "typing_delay": 0.487,
      "typing_duration": 8.888,
      "wpm": 49,
      "message": "ตัวดีไซน์ของตัว Region นะครับ "
    },
    {
      "message_id": 2677,
      "agent_id": 33,
      "delay": 4.887,
      "onscreen_delay": 4.454,
      "typing_delay": 0.433,
      "typing_duration": 14.279,
      "wpm": 23,
      "message": "ของ... Copoint ในระดับ "
    },
    {
      "message_id": 2678,
      "agent_id": 44,
      "delay": 10.278,
      "onscreen_delay": 10.017,
      "typing_delay": 0.261,
      "typing_duration": 6.34,
      "wpm": 43,
      "message": "นี่ สิ่งที่เราเน้น"
    },
    {
      "message_id": 2679,
      "agent_id": 12,
      "delay": 6.278,
      "onscreen_delay": 5.746,
      "typing_delay": 0.532,
      "typing_duration": 11.185,
      "wpm": 50,
      "message": "มาก ๆ เพื่อให้มันมี Service CONTINUES "
    },
    {
      "message_id": 2680,
      "agent_id": 14,
      "delay": 7.183,
      "onscreen_delay": 6.72,
      "typing_delay": 0.463,
      "typing_duration": 12.018,
      "wpm": 52,
      "message": "ให้ได้มากที่สุดนะครับ มันต้องมี Redandancy "
    },
    {
      "message_id": 2681,
      "agent_id": 33,
      "delay": 8.018,
      "onscreen_delay": 7.369,
      "typing_delay": 0.649,
      "typing_duration": 8.645,
      "wpm": 43,
      "message": "สิ่งที่มันจำเป็นอัปเกรดใน"
    },
    {
      "message_id": 2682,
      "agent_id": 44,
      "delay": 4.644,
      "onscreen_delay": 2.841,
      "typing_delay": 1.803,
      "typing_duration": 10.072,
      "wpm": 37,
      "message": "data center เราเข้ามา run "
    },
    {
      "message_id": 2683,
      "agent_id": 12,
      "delay": 6.072,
      "onscreen_delay": 4.588,
      "typing_delay": 1.484,
      "typing_duration": 11.639,
      "wpm": 40,
      "message": "Electricity แล้วก็ Connectivity "
    },
    {
      "message_id": 2684,
      "agent_id": 14,
      "delay": 7.638,
      "onscreen_delay": 6.261,
      "typing_delay": 1.377,
      "typing_duration": 8.279,
      "wpm": 63,
      "message": "เพราะว่าลูกค้าก็ต้อง Connect เข้ามา"
    },
    {
      "message_id": 2685,
      "agent_id": 33,
      "delay": 4.277,
      "onscreen_delay": 4.083,
      "typing_delay": 0.194,
      "typing_duration": 13.367,
      "wpm": 50,
      "message": "เพื่อใส่ Work load หรืออะไรพวกนี้ครับผม ทีนี้"
    },
    {
      "message_id": 2686,
      "agent_id": 44,
      "delay": 9.367,
      "onscreen_delay": 7.56,
      "typing_delay": 1.807,
      "typing_duration": 7.503,
      "wpm": 32,
      "message": "ในแต่ละโซนนะครับ "
    },
    {
      "message_id": 2687,
      "agent_id": 12,
      "delay": 5.366,
      "onscreen_delay": 4.783,
      "typing_delay": 0.583,
      "typing_duration": 9.678,
      "wpm": 46,
      "message": "เราก็จะมี Electricity Provider "
    },
    {
      "message_id": 2688,
      "agent_id": 14,
      "delay": 5.678,
      "onscreen_delay": 5.18,
      "typing_delay": 0.498,
      "typing_duration": 10.805,
      "wpm": 60,
      "message": "ที่เราเชื่อมต่อกับตัว Data Center ของเรานี่"
    },
    {
      "message_id": 2689,
      "agent_id": 33,
      "delay": 6.804,
      "onscreen_delay": 6.366,
      "typing_delay": 0.438,
      "typing_duration": 15.001,
      "wpm": 58,
      "message": "หลาย ๆ เจ้า เพื่อป้องกันปัยหาว่าถ้าเจ้าใดเจ้าหนึ่งเกิด Daw"
    },
    {
      "message_id": 2690,
      "agent_id": 44,
      "delay": 11,
      "onscreen_delay": 9.71,
      "typing_delay": 1.29,
      "typing_duration": 8.299,
      "wpm": 70,
      "message": "มันก็จะมีสำรองขึ้นมา แล้วก็ถ้าสมมุติว่า"
    },
    {
      "message_id": 2691,
      "agent_id": 12,
      "delay": 7,
      "onscreen_delay": 6.501,
      "typing_delay": 0.499,
      "typing_duration": 10.967,
      "wpm": 57,
      "message": "มัน Dawn หมดเลยทุกเจ้ามีปัญหาในระดับวิกฤติ"
    },
    {
      "message_id": 2692,
      "agent_id": 14,
      "delay": 6.967,
      "onscreen_delay": 5.745,
      "typing_delay": 1.222,
      "typing_duration": 6.943,
      "wpm": 11,
      "message": "เรามี"
    },
    {
      "message_id": 2693,
      "agent_id": 33,
      "delay": 2.966,
      "onscreen_delay": 2.844,
      "typing_delay": 0.122,
      "typing_duration": 11.565,
      "wpm": 38,
      "message": "เป็น Generater สำรอง เพื่อให้"
    },
    {
      "message_id": 2694,
      "agent_id": 44,
      "delay": 7.564,
      "onscreen_delay": 7.011,
      "typing_delay": 0.553,
      "typing_duration": 13.177,
      "wpm": 54,
      "message": "มัน running ได้ในช่วงเวลาหลาย ๆ วัน จนสถานการณ์ "
    },
    {
      "message_id": 2695,
      "agent_id": 12,
      "delay": 9.176,
      "onscreen_delay": 8.459,
      "typing_delay": 0.717,
      "typing_duration": 7.086,
      "wpm": 78,
      "message": "มันจะกลับเข้ามาสู่ปกตินะครับผม แล้วก็"
    },
    {
      "message_id": 2696,
      "agent_id": 14,
      "delay": 5.176,
      "onscreen_delay": 4.508,
      "typing_delay": 0.668,
      "typing_duration": 8.028,
      "wpm": 71,
      "message": "ถ้าสมมติว่าเหตุการณ์ของ Data Center ใน"
    },
    {
      "message_id": 2697,
      "agent_id": 33,
      "delay": 4.027,
      "onscreen_delay": 3.194,
      "typing_delay": 0.833,
      "typing_duration": 14.647,
      "wpm": 52,
      "message": "กลุ่มนั้นนี่ มันไม่กลับมาปกติสักทีนี่ อย่างที่ผมบอก"
    },
    {
      "message_id": 2698,
      "agent_id": 44,
      "delay": 10.647,
      "onscreen_delay": 10.08,
      "typing_delay": 0.567,
      "typing_duration": 12.965,
      "wpm": 40,
      "message": "มันก็จะมีตัว REDUNDANE ที่มันอยู่ใน"
    },
    {
      "message_id": 2699,
      "agent_id": 12,
      "delay": 8.965,
      "onscreen_delay": 8.102,
      "typing_delay": 0.863,
      "typing_duration": 10.083,
      "wpm": 49,
      "message": "ระยะที่ไกลพอสมควรที่มันจะไม่น่าจะ"
    },
    {
      "message_id": 2700,
      "agent_id": 14,
      "delay": 6.082,
      "onscreen_delay": 5.332,
      "typing_delay": 0.75,
      "typing_duration": 8.676,
      "wpm": 76,
      "message": "กับเหตุการณ์ที่มันเกิดขึ้นในพื้นที่แรกนะครับ "
    },
    {
      "message_id": 2701,
      "agent_id": 33,
      "delay": 4.676,
      "onscreen_delay": 4.234,
      "typing_delay": 0.442,
      "typing_duration": 12.03,
      "wpm": 45,
      "message": "อันนี้มันคือการการันตีว่า ถ้ามันเกิด"
    },
    {
      "message_id": 2702,
      "agent_id": 44,
      "delay": 8.029,
      "onscreen_delay": 7.783,
      "typing_delay": 0.246,
      "typing_duration": 13.156,
      "wpm": 57,
      "message": "เหตุในพื้นที่แรกแล้ว เรามี REDUNDANCY ในที่แรกแล้ว "
    },
    {
      "message_id": 2703,
      "agent_id": 12,
      "delay": 9.156,
      "onscreen_delay": 8.428,
      "typing_delay": 0.728,
      "typing_duration": 8.844,
      "wpm": 66,
      "message": "แล้วมันยังไม่พอนี่แล้วมันมีพื้นที่สำรอง"
    },
    {
      "message_id": 2704,
      "agent_id": 14,
      "delay": 5.154,
      "onscreen_delay": 4.676,
      "typing_delay": 0.478,
      "typing_duration": 7.534,
      "wpm": 66,
      "message": "อีกที่หนึ่งที่ห่างไปในระยะปลอดภัย"
    },
    {
      "message_id": 2705,
      "agent_id": 33,
      "delay": 3.534,
      "onscreen_delay": 3.534,
      "typing_delay": 0,
      "typing_duration": 13.723,
      "wpm": 62,
      "message": "ว่าอย่างนี้ดีกว่านะครับผม เพื่อให้บริการลูกค้าต่อไป ทีนี้"
    },
    {
      "message_id": 2706,
      "agent_id": 44,
      "delay": 9.722,
      "onscreen_delay": 8.279,
      "typing_delay": 1.443,
      "typing_duration": 12.273,
      "wpm": 51,
      "message": "ทั้งหลายทั้งปวงการเชื่อมต่อของ Data Center "
    },
    {
      "message_id": 2707,
      "agent_id": 12,
      "delay": 8.273,
      "onscreen_delay": 7.883,
      "typing_delay": 0.39,
      "typing_duration": 7.671,
      "wpm": 74,
      "message": "ในแต่ละที่นี่มันจะวนกลับมาสู่ในด้านของ "
    },
    {
      "message_id": 2708,
      "agent_id": 14,
      "delay": 4.272,
      "onscreen_delay": 2.825,
      "typing_delay": 1.447,
      "typing_duration": 13.355,
      "wpm": 46,
      "message": "Connectivity ซึ่งเราจะพึ่งพา Connectivity "
    },
    {
      "message_id": 2709,
      "agent_id": 33,
      "delay": 9.355,
      "onscreen_delay": 8.293,
      "typing_delay": 1.062,
      "typing_duration": 14.105,
      "wpm": 27,
      "message": "ของพี่ ๆ Telecom Oparetor "
    },
    {
      "message_id": 2710,
      "agent_id": 44,
      "delay": 10.103,
      "onscreen_delay": 8.953,
      "typing_delay": 1.15,
      "typing_duration": 12.542,
      "wpm": 28,
      "message": "telecom operator นะครับ "
    },
    {
      "message_id": 2711,
      "agent_id": 12,
      "delay": 8.541,
      "onscreen_delay": 7.665,
      "typing_delay": 0.876,
      "typing_duration": 7.901,
      "wpm": 38,
      "message": "ตอนนี้พี่ ๆ ก็พบเบรก"
    },
    {
      "message_id": 2712,
      "agent_id": 14,
      "delay": 4.54,
      "onscreen_delay": 4.014,
      "typing_delay": 0.526,
      "typing_duration": 5.944,
      "wpm": 93,
      "message": "มันมีสายของแต่ละเจ้านี่ในการให้บริการ"
    },
    {
      "message_id": 2713,
      "agent_id": 33,
      "delay": 1.944,
      "onscreen_delay": 1.58,
      "typing_delay": 0.364,
      "typing_duration": 11.013,
      "wpm": 57,
      "message": "ของตัวเองนะครับผม ดังนั้น หน้าที่ของเรานี่ "
    },
    {
      "message_id": 2714,
      "agent_id": 44,
      "delay": 7.011,
      "onscreen_delay": 6.743,
      "typing_delay": 0.268,
      "typing_duration": 15.001,
      "wpm": 45,
      "message": "เราต้อง make sure ว่ามันต้องมี REDUNDANCY gru"
    },
    {
      "message_id": 2715,
      "agent_id": 12,
      "delay": 11.001,
      "onscreen_delay": 9.939,
      "typing_delay": 1.062,
      "typing_duration": 7.984,
      "wpm": 62,
      "message": "เพื่อที่จะให้ connectivity ที่มัน"
    },
    {
      "message_id": 2716,
      "agent_id": 14,
      "delay": 7,
      "onscreen_delay": 6.09,
      "typing_delay": 0.91,
      "typing_duration": 11.762,
      "wpm": 66,
      "message": "ไปมาหาสู่กันระหว่างตัว Data Center นี่มันไม่ Disrupt "
    },
    {
      "message_id": 2717,
      "agent_id": 33,
      "delay": 7.759,
      "onscreen_delay": 7.356,
      "typing_delay": 0.403,
      "typing_duration": 6.88,
      "wpm": 55,
      "message": "มันไม่สะดุดหยุดลงนะครับผม "
    },
    {
      "message_id": 2718,
      "agent_id": 44,
      "delay": 3.759,
      "onscreen_delay": 3.201,
      "typing_delay": 0.558,
      "typing_duration": 8.775,
      "wpm": 62,
      "message": "นี่ เราพยายามอย่างเต็มที่ในส่วนของใน"
    },
    {
      "message_id": 2719,
      "agent_id": 12,
      "delay": 4.775,
      "onscreen_delay": 4.317,
      "typing_delay": 0.458,
      "typing_duration": 7.879,
      "wpm": 55,
      "message": "การทำมาให้ส่วนของ Data Center "
    },
    {
      "message_id": 2720,
      "agent_id": 14,
      "delay": 3.878,
      "onscreen_delay": 3.055,
      "typing_delay": 0.823,
      "typing_duration": 8.302,
      "wpm": 67,
      "message": "ตลอดเวลาเพื่อที่จะรองรับโหลดของลูกค้า "
    },
    {
      "message_id": 2721,
      "agent_id": 33,
      "delay": 4.301,
      "onscreen_delay": 4.094,
      "typing_delay": 0.207,
      "typing_duration": 11.798,
      "wpm": 31,
      "message": "ก็จะเป็นลูกค้าที่เป็นผู้"
    },
    {
      "message_id": 2722,
      "agent_id": 44,
      "delay": 7.796,
      "onscreen_delay": 7.775,
      "typing_delay": 0.021,
      "typing_duration": 11.505,
      "wpm": 51,
      "message": "ให้บริการที่เป็นผู้สำคัญในการขับเคลื่อน"
    },
    {
      "message_id": 2723,
      "agent_id": 12,
      "delay": 7.503,
      "onscreen_delay": 7.018,
      "typing_delay": 0.485,
      "typing_duration": 11.152,
      "wpm": 36,
      "message": "ทางด้าน Banking หรือทางด้าน"
    },
    {
      "message_id": 2724,
      "agent_id": 14,
      "delay": 7.152,
      "onscreen_delay": 6.148,
      "typing_delay": 1.004,
      "typing_duration": 11.135,
      "wpm": 65,
      "message": "อันนี้ก็จะเป็นส่วนของตัวดีไซน์ของตัว Data Center "
    },
    {
      "message_id": 2725,
      "agent_id": 33,
      "delay": 7.135,
      "onscreen_delay": 6.261,
      "typing_delay": 0.874,
      "typing_duration": 9.666,
      "wpm": 48,
      "message": "นั่นเอง ทีนี้ในส่วนของการรับมือ"
    },
    {
      "message_id": 2726,
      "agent_id": 44,
      "delay": 5.666,
      "onscreen_delay": 4.771,
      "typing_delay": 0.895,
      "typing_duration": 15,
      "wpm": 18,
      "message": "เหตุภัยภิบัติ เราม"
    },
    {
      "message_id": 2727,
      "agent_id": 12,
      "delay": 10.998,
      "onscreen_delay": 10.004,
      "typing_delay": 0.994,
      "typing_duration": 10.746,
      "wpm": 38,
      "message": "ประสานงานเจ้าหน้าที่ที่เป็น"
    },
    {
      "message_id": 2728,
      "agent_id": 14,
      "delay": 6.998,
      "onscreen_delay": 5.694,
      "typing_delay": 1.304,
      "typing_duration": 9.482,
      "wpm": 55,
      "message": "ผู้เกี่ยวข้องกับภัยพิบัติ อย่าง ปภ. "
    },
    {
      "message_id": 2729,
      "agent_id": 33,
      "delay": 5.482,
      "onscreen_delay": 5.099,
      "typing_delay": 0.383,
      "typing_duration": 15.001,
      "wpm": 44,
      "message": "ท้องถิ่นหรืออะไรอย่างนี้ ในระดับที่เขาสามารถ"
    },
    {
      "message_id": 2730,
      "agent_id": 44,
      "delay": 11,
      "onscreen_delay": 10.57,
      "typing_delay": 0.43,
      "typing_duration": 7.133,
      "wpm": 76,
      "message": "เข้ามาช่วยบรรเทาเหตุได้นะครับ แต่ว่า"
    },
    {
      "message_id": 2731,
      "agent_id": 12,
      "delay": 6.999,
      "onscreen_delay": 6.458,
      "typing_delay": 0.541,
      "typing_duration": 9.193,
      "wpm": 77,
      "message": "ก็ยังจะยังคงปลอดภัยของตัว Data Center แล้วก็ตัว "
    },
    {
      "message_id": 2732,
      "agent_id": 14,
      "delay": 5.192,
      "onscreen_delay": 2.537,
      "typing_delay": 2.655,
      "typing_duration": 8.646,
      "wpm": 47,
      "message": "Accept ในระดับหนึ่ง เราก็จะ"
    },
    {
      "message_id": 2733,
      "agent_id": 33,
      "delay": 4.646,
      "onscreen_delay": 4.594,
      "typing_delay": 0.052,
      "typing_duration": 11.932,
      "wpm": 60,
      "message": "ทำงานร่วมกับเขา ซึ่งอยู่ในพื้นที่นี้ เขาจะมีความ"
    },
    {
      "message_id": 2734,
      "agent_id": 44,
      "delay": 7.931,
      "onscreen_delay": 7.744,
      "typing_delay": 0.187,
      "typing_duration": 13.209,
      "wpm": 45,
      "message": "เชี่ยวชาญในการรู้ภูมิประเทศ รู้เหตุการณ์"
    },
    {
      "message_id": 2735,
      "agent_id": 12,
      "delay": 9.209,
      "onscreen_delay": 8.288,
      "typing_delay": 0.921,
      "typing_duration": 5.514,
      "wpm": 46,
      "message": "มากกว่า มากกว่าคน"
    },
    {
      "message_id": 2736,
      "agent_id": 14,
      "delay": 5.207,
      "onscreen_delay": 4.76,
      "typing_delay": 0.447,
      "typing_duration": 7.005,
      "wpm": 84,
      "message": "จากพื้นที่ส่วนกลางนะครับผม แล้วก็ในส่วน"
    },
    {
      "message_id": 2737,
      "agent_id": 33,
      "delay": 3.005,
      "onscreen_delay": 2.674,
      "typing_delay": 0.331,
      "typing_duration": 8,
      "wpm": 62,
      "message": "ของการเตรียมความพร้อมให้กับลูกค้า "
    },
    {
      "message_id": 2738,
      "agent_id": 44,
      "delay": 3.997,
      "onscreen_delay": 3.849,
      "typing_delay": 0.148,
      "typing_duration": 6.213,
      "wpm": 48,
      "message": "หรือผู้ใช้งาน จริง ๆ "
    },
    {
      "message_id": 2739,
      "agent_id": 12,
      "delay": 2.213,
      "onscreen_delay": 1.894,
      "typing_delay": 0.319,
      "typing_duration": 13.639,
      "wpm": 40,
      "message": "มันมีในลักษณะของ Table Top excersire "
    },
    {
      "message_id": 2740,
      "agent_id": 14,
      "delay": 9.637,
      "onscreen_delay": 9.099,
      "typing_delay": 0.538,
      "typing_duration": 7.628,
      "wpm": 79,
      "message": "อยู่เหมือนกันนะครับผม ซึ่งตรงนี้นี่เราก็"
    },
    {
      "message_id": 2741,
      "agent_id": 33,
      "delay": 5.637,
      "onscreen_delay": 5.329,
      "typing_delay": 0.308,
      "typing_duration": 11.123,
      "wpm": 43,
      "message": "จะมีจัดเป็นกับ Workshop เป็นระยะ"
    },
    {
      "message_id": 2742,
      "agent_id": 44,
      "delay": 7.122,
      "onscreen_delay": 6.401,
      "typing_delay": 0.721,
      "typing_duration": 12.961,
      "wpm": 54,
      "message": "ระยะนะครับผม อันนี้เพื่อให้ make sure ว่าลูกค้า"
    },
    {
      "message_id": 2743,
      "agent_id": 12,
      "delay": 8.959,
      "onscreen_delay": 6.373,
      "typing_delay": 2.586,
      "typing_duration": 12.097,
      "wpm": 20,
      "message": "ใช้แล้วก็ enable "
    },
    {
      "message_id": 2744,
      "agent_id": 14,
      "delay": 8.096,
      "onscreen_delay": 7.461,
      "typing_delay": 0.635,
      "typing_duration": 8.747,
      "wpm": 55,
      "message": "ตัวพวก Security ต่าง ๆ ในระบบนี่"
    },
    {
      "message_id": 2745,
      "agent_id": 33,
      "delay": 4.747,
      "onscreen_delay": 4.212,
      "typing_delay": 0.535,
      "typing_duration": 7.006,
      "wpm": 56,
      "message": "ถูกต้องเพียงพอ ปลอดภัยแล้ว"
    },
    {
      "message_id": 2746,
      "agent_id": 44,
      "delay": 3.005,
      "onscreen_delay": 2.849,
      "typing_delay": 0.156,
      "typing_duration": 10.413,
      "wpm": 42,
      "message": "แง่ของ จะกลับมาสู่ในแง่ของการ"
    },
    {
      "message_id": 2747,
      "agent_id": 12,
      "delay": 6.411,
      "onscreen_delay": 5.859,
      "typing_delay": 0.552,
      "typing_duration": 11.768,
      "wpm": 27,
      "message": "เป็นเรื่องของ Sharing "
    },
    {
      "message_id": 2748,
      "agent_id": 14,
      "delay": 7.767,
      "onscreen_delay": 6.895,
      "typing_delay": 0.872,
      "typing_duration": 9.801,
      "wpm": 32,
      "message": "Provid Save Evaloment "
    },
    {
      "message_id": 2749,
      "agent_id": 33,
      "delay": 5.801,
      "onscreen_delay": 5.147,
      "typing_delay": 0.654,
      "typing_duration": 12.891,
      "wpm": 33,
      "message": "ก็บริหารจัดการข้อมูลด้วยความ"
    },
    {
      "message_id": 2750,
      "agent_id": 44,
      "delay": 8.89,
      "onscreen_delay": 8.687,
      "typing_delay": 0.203,
      "typing_duration": 9.864,
      "wpm": 78,
      "message": "ถูกต้องนี่ มันก็จะปลอดภัยกันทั้งระบบ กันทั้ง 2 ฝ่าย "
    },
    {
      "message_id": 2751,
      "agent_id": 12,
      "delay": 5.864,
      "onscreen_delay": 5.123,
      "typing_delay": 0.741,
      "typing_duration": 8.296,
      "wpm": 65,
      "message": "ก็ตอนนี้ก็อาจจะคร่าว ๆ ประมาณนี้ครับ "
    },
    {
      "message_id": 2752,
      "agent_id": 14,
      "delay": 4.296,
      "onscreen_delay": 1.416,
      "typing_delay": 2.88,
      "typing_duration": 9.194,
      "wpm": 31,
      "message": "(คุณวรุตม์) ครับ ก็"
    },
    {
      "message_id": 2753,
      "agent_id": 33,
      "delay": 5.193,
      "onscreen_delay": 4.821,
      "typing_delay": 0.372,
      "typing_duration": 11.752,
      "wpm": 36,
      "message": "เท่าที่ฟังก็มีความเห็นที่... "
    },
    {
      "message_id": 2754,
      "agent_id": 44,
      "delay": 7.75,
      "onscreen_delay": 7.249,
      "typing_delay": 0.501,
      "typing_duration": 13.18,
      "wpm": 60,
      "message": "ที่มีจุดร่วมหลายอย่าง ตัวหนึ่งที่ทางคุณวรุตม์ mention "
    },
    {
      "message_id": 2755,
      "agent_id": 12,
      "delay": 9.179,
      "onscreen_delay": 8.575,
      "typing_delay": 0.604,
      "typing_duration": 6.591,
      "wpm": 50,
      "message": "ก็คือว่ามันอาจจะต้องมี "
    },
    {
      "message_id": 2756,
      "agent_id": 14,
      "delay": 5.178,
      "onscreen_delay": 4.584,
      "typing_delay": 0.594,
      "typing_duration": 10.563,
      "wpm": 50,
      "message": "โอเคเรามี Protocol ในการสื่อสารแล้ว "
    },
    {
      "message_id": 2757,
      "agent_id": 33,
      "delay": 6.563,
      "onscreen_delay": 6.203,
      "typing_delay": 0.36,
      "typing_duration": 14.368,
      "wpm": 40,
      "message": "การเงิน Sector การเงิน เราก็มี Potocol "
    },
    {
      "message_id": 2758,
      "agent_id": 44,
      "delay": 10.367,
      "onscreen_delay": 10.108,
      "typing_delay": 0.259,
      "typing_duration": 9.41,
      "wpm": 61,
      "message": "แต่ว่าสื่อสารในไซโลของตัวเองใช่ไหมครับ "
    },
    {
      "message_id": 2759,
      "agent_id": 12,
      "delay": 6.367,
      "onscreen_delay": 5.61,
      "typing_delay": 0.757,
      "typing_duration": 10.136,
      "wpm": 47,
      "message": "เหมือนอย่างเช่นถ้า Telecom Telgo "
    },
    {
      "message_id": 2760,
      "agent_id": 14,
      "delay": 6.136,
      "onscreen_delay": 5.486,
      "typing_delay": 0.65,
      "typing_duration": 9.965,
      "wpm": 57,
      "message": "Telecom Search เขาได้รับการ Report ว่า"
    },
    {
      "message_id": 2761,
      "agent_id": 33,
      "delay": 5.964,
      "onscreen_delay": 5.964,
      "typing_delay": 0,
      "typing_duration": 12.019,
      "wpm": 26,
      "message": "มันมี Incident แต่ว่า"
    },
    {
      "message_id": 2762,
      "agent_id": 44,
      "delay": 8.018,
      "onscreen_delay": 8.016,
      "typing_delay": 0.002,
      "typing_duration": 14.335,
      "wpm": 60,
      "message": "มันอาจจะมีการ report ไปแล้วมันอาจจะแบบ informal หรือเปล่า "
    },
    {
      "message_id": 2763,
      "agent_id": 12,
      "delay": 10.335,
      "onscreen_delay": 9.831,
      "typing_delay": 0.504,
      "typing_duration": 9.482,
      "wpm": 30,
      "message": "เช่น Telecom Search "
    },
    {
      "message_id": 2764,
      "agent_id": 14,
      "delay": 6.334,
      "onscreen_delay": 5.586,
      "typing_delay": 0.748,
      "typing_duration": 12.855,
      "wpm": 70,
      "message": "ทางแบงก์ ซึ่งเข้าใจว่าเขาแลกเปลี่ยนข้อมูลกันตลอดเวลาอยู่แล้ว "
    },
    {
      "message_id": 2765,
      "agent_id": 33,
      "delay": 8.853,
      "onscreen_delay": 8.82,
      "typing_delay": 0.033,
      "typing_duration": 15,
      "wpm": 37,
      "message": "น่าจะมีผมไม่แน่ใจภาคพลังงานอาจจะมีเซิ"
    },
    {
      "message_id": 2766,
      "agent_id": 44,
      "delay": 10.999,
      "onscreen_delay": 10.411,
      "typing_delay": 0.588,
      "typing_duration": 8.83,
      "wpm": 51,
      "message": "ทางพลังงานด้วยซ้ำ key ก็คือว่า "
    },
    {
      "message_id": 2767,
      "agent_id": 12,
      "delay": 6.999,
      "onscreen_delay": 6.563,
      "typing_delay": 0.436,
      "typing_duration": 11.546,
      "wpm": 51,
      "message": "เราอาจจะต้องมี Coraboration ก็ไม่เข้าใจ"
    },
    {
      "message_id": 2768,
      "agent_id": 14,
      "delay": 7.543,
      "onscreen_delay": 6.843,
      "typing_delay": 0.7,
      "typing_duration": 15,
      "wpm": 49,
      "message": "แนวทางของทางธนาคารแห่งประเทศไทยว่าแนวทางในการ Col"
    },
    {
      "message_id": 2769,
      "agent_id": 33,
      "delay": 11,
      "onscreen_delay": 10.376,
      "typing_delay": 0.624,
      "typing_duration": 14.466,
      "wpm": 30,
      "message": "ในพวก Digital Desirent พวกนี้"
    },
    {
      "message_id": 2770,
      "agent_id": 44,
      "delay": 10.466,
      "onscreen_delay": 10.392,
      "typing_delay": 0.074,
      "typing_duration": 12.905,
      "wpm": 67,
      "message": "อย่างไรบ้างครับ (คุณอโรรา) ค่ะ ในส่วนของ coraboration นะคะ "
    },
    {
      "message_id": 2771,
      "agent_id": 12,
      "delay": 8.903,
      "onscreen_delay": 8.324,
      "typing_delay": 0.579,
      "typing_duration": 10.822,
      "wpm": 50,
      "message": "ที่เมื่อกี้ได้เกริ่นไปนะคะ ว่าจริง ๆ "
    },
    {
      "message_id": 2772,
      "agent_id": 14,
      "delay": 6.822,
      "onscreen_delay": 6.201,
      "typing_delay": 0.621,
      "typing_duration": 7.52,
      "wpm": 64,
      "message": "เราเวลาที่เราดูกำกับดูแลแบงก์นี่ "
    },
    {
      "message_id": 2773,
      "agent_id": 33,
      "delay": 3.518,
      "onscreen_delay": 3.069,
      "typing_delay": 0.449,
      "typing_duration": 13.91,
      "wpm": 36,
      "message": "แน่นอนเราอาศัย Corublation แน่นอน "
    },
    {
      "message_id": 2774,
      "agent_id": 44,
      "delay": 9.909,
      "onscreen_delay": 9.745,
      "typing_delay": 0.164,
      "typing_duration": 15,
      "wpm": 50,
      "message": "อันนี้ก็เป็นตัวอย่างของ coraboration ที่มีการพลักด"
    },
    {
      "message_id": 2775,
      "agent_id": 12,
      "delay": 11,
      "onscreen_delay": 10.142,
      "typing_delay": 0.858,
      "typing_duration": 7.112,
      "wpm": 76,
      "message": "นะคะ ร่วมกับของกลุ่มธนาคารนะคะ ในการ"
    },
    {
      "message_id": 2776,
      "agent_id": 14,
      "delay": 6.998,
      "onscreen_delay": 6.501,
      "typing_delay": 0.497,
      "typing_duration": 9.749,
      "wpm": 40,
      "message": "สร้าง Cobalbilation มานะคะ "
    },
    {
      "message_id": 2777,
      "agent_id": 33,
      "delay": 5.749,
      "onscreen_delay": 5.567,
      "typing_delay": 0.182,
      "typing_duration": 14.999,
      "wpm": 41,
      "message": "ทางคุณแจ็คกี้ได้พูดเลยนะคะว่า Corablation "
    },
    {
      "message_id": 2778,
      "agent_id": 44,
      "delay": 10.997,
      "onscreen_delay": 10.003,
      "typing_delay": 0.994,
      "typing_duration": 13.384,
      "wpm": 45,
      "message": "นะ คือในกลุ่ม bank ที่มีการ coraboration "
    },
    {
      "message_id": 2779,
      "agent_id": 12,
      "delay": 9.384,
      "onscreen_delay": 8.075,
      "typing_delay": 1.309,
      "typing_duration": 13.472,
      "wpm": 69,
      "message": "สำคัญคือเรื่องพวกนี้มันเป็นเรื่องที่เกี่ยวเนื่องกับหลาย Sector "
    },
    {
      "message_id": 2780,
      "agent_id": 14,
      "delay": 9.471,
      "onscreen_delay": 8.419,
      "typing_delay": 1.052,
      "typing_duration": 7.645,
      "wpm": 80,
      "message": "เพราะฉะนั้น อันนี้เป็นตัวอย่างด้านนี้นะคะ "
    },
    {
      "message_id": 2781,
      "agent_id": 33,
      "delay": 5.47,
      "onscreen_delay": 5.021,
      "typing_delay": 0.449,
      "typing_duration": 15,
      "wpm": 25,
      "message": "ด้านซ้ายนะคะ ก็เป็น  Coll"
    },
    {
      "message_id": 2782,
      "agent_id": 44,
      "delay": 10.997,
      "onscreen_delay": 10.921,
      "typing_delay": 0.076,
      "typing_duration": 13.69,
      "wpm": 26,
      "message": "ที่เรามี TB search ในการ"
    },
    {
      "message_id": 2783,
      "agent_id": 12,
      "delay": 9.69,
      "onscreen_delay": 9.15,
      "typing_delay": 0.54,
      "typing_duration": 6.969,
      "wpm": 82,
      "message": "สร้างความเข้มแข็งในการรับมือภัยไซเบอร์"
    },
    {
      "message_id": 2784,
      "agent_id": 14,
      "delay": 5.689,
      "onscreen_delay": 5.113,
      "typing_delay": 0.576,
      "typing_duration": 11.321,
      "wpm": 69,
      "message": "ที่เกิดขึ้นกับสถาบันการเงินนะคะ หน้าที่ของ TB Search "
    },
    {
      "message_id": 2785,
      "agent_id": 33,
      "delay": 7.319,
      "onscreen_delay": 6.379,
      "typing_delay": 0.94,
      "typing_duration": 13.946,
      "wpm": 35,
      "message": "นี่ คือเวลามีเกิด Attack อะไรขึ้น "
    },
    {
      "message_id": 2786,
      "agent_id": 44,
      "delay": 9.945,
      "onscreen_delay": 9.506,
      "typing_delay": 0.439,
      "typing_duration": 15.001,
      "wpm": 30,
      "message": "information แล้วก็ share มาทาง "
    },
    {
      "message_id": 2787,
      "agent_id": 12,
      "delay": 11,
      "onscreen_delay": 10.414,
      "typing_delay": 0.586,
      "typing_duration": 9.646,
      "wpm": 61,
      "message": "แล้วก็รวมไปถึงการที่แชร์ไปถึง Regulator "
    },
    {
      "message_id": 2788,
      "agent_id": 14,
      "delay": 7,
      "onscreen_delay": 5.684,
      "typing_delay": 1.316,
      "typing_duration": 8.232,
      "wpm": 40,
      "message": "ก็คือ NCSA นะคะ และถ้า"
    },
    {
      "message_id": 2789,
      "agent_id": 33,
      "delay": 4.232,
      "onscreen_delay": 3.631,
      "typing_delay": 0.601,
      "typing_duration": 14.303,
      "wpm": 31,
      "message": "สมมติว่า ก็จะมีการสร้าง นอกจาก "
    },
    {
      "message_id": 2790,
      "agent_id": 44,
      "delay": 10.302,
      "onscreen_delay": 9.713,
      "typing_delay": 0.589,
      "typing_duration": 14.476,
      "wpm": 51,
      "message": "shaing infomation แล้วนี่นะคะ เขายังทำหน้าที่เป็น "
    },
    {
      "message_id": 2791,
      "agent_id": 12,
      "delay": 10.476,
      "onscreen_delay": 7.622,
      "typing_delay": 2.854,
      "typing_duration": 14.21,
      "wpm": 41,
      "message": "นะคะ คือถ้าต้องมีการวิเคราะห์หารูตคอร์ส"
    },
    {
      "message_id": 2792,
      "agent_id": 14,
      "delay": 10.208,
      "onscreen_delay": 9.771,
      "typing_delay": 0.437,
      "typing_duration": 10.974,
      "wpm": 63,
      "message": "หาคอร์สหาอะไรพวกนี้นะคะ เขาก็จะทำหน้าที่เหมือน"
    },
    {
      "message_id": 2793,
      "agent_id": 33,
      "delay": 6.974,
      "onscreen_delay": 6.52,
      "typing_delay": 0.454,
      "typing_duration": 12.828,
      "wpm": 37,
      "message": "เป็นเหมือนคล้าย ๆ noress hub น่ะ "
    },
    {
      "message_id": 2794,
      "agent_id": 44,
      "delay": 8.827,
      "onscreen_delay": 8.418,
      "typing_delay": 0.409,
      "typing_duration": 12.337,
      "wpm": 57,
      "message": "ของทางภาคการเงินด้วยนะคะ นอกจากนั้นนี่ ยังมีการ"
    },
    {
      "message_id": 2795,
      "agent_id": 12,
      "delay": 8.337,
      "onscreen_delay": 7.659,
      "typing_delay": 0.678,
      "typing_duration": 11.17,
      "wpm": 28,
      "message": "จัดพวก Cyber exercise "
    },
    {
      "message_id": 2796,
      "agent_id": 14,
      "delay": 7.169,
      "onscreen_delay": 5.739,
      "typing_delay": 1.43,
      "typing_duration": 9.926,
      "wpm": 23,
      "message": "Cyber Excercise "
    },
    {
      "message_id": 2797,
      "agent_id": 33,
      "delay": 5.926,
      "onscreen_delay": 5.641,
      "typing_delay": 0.285,
      "typing_duration": 6.09,
      "wpm": 54,
      "message": "ทุกปี ซ้อมรับมือต่าง ๆ "
    },
    {
      "message_id": 2798,
      "agent_id": 44,
      "delay": 2.089,
      "onscreen_delay": 0.717,
      "typing_delay": 1.372,
      "typing_duration": 12.143,
      "wpm": 36,
      "message": "senerio ที่เคยซักซ้อมไปก็เป็น"
    },
    {
      "message_id": 2799,
      "agent_id": 12,
      "delay": 8.141,
      "onscreen_delay": 7.392,
      "typing_delay": 0.749,
      "typing_duration": 9.342,
      "wpm": 45,
      "message": "พวก Ransome ware แล้วก็มีพวก "
    },
    {
      "message_id": 2800,
      "agent_id": 14,
      "delay": 5.34,
      "onscreen_delay": 4.057,
      "typing_delay": 1.283,
      "typing_duration": 11.835,
      "wpm": 33,
      "message": "Capability Building อันนี้"
    },
    {
      "message_id": 2801,
      "agent_id": 33,
      "delay": 7.834,
      "onscreen_delay": 7.45,
      "typing_delay": 0.384,
      "typing_duration": 9.003,
      "wpm": 48,
      "message": "ทำหน้าที่ในการจัดศักยภาพของคน "
    },
    {
      "message_id": 2802,
      "agent_id": 44,
      "delay": 5.003,
      "onscreen_delay": 4.865,
      "typing_delay": 0.138,
      "typing_duration": 12.187,
      "wpm": 66,
      "message": "ในภาคการเงิน อันนี้คือจัดอย่างต่อเนื่อง เป็นประจำทุกปี "
    },
    {
      "message_id": 2803,
      "agent_id": 12,
      "delay": 8.187,
      "onscreen_delay": 7.068,
      "typing_delay": 1.119,
      "typing_duration": 10.642,
      "wpm": 69,
      "message": "ในระดับ Regulator เราคุยกับใครบ้างแน่นอนเราคุยกับ "
    },
    {
      "message_id": 2804,
      "agent_id": 14,
      "delay": 6.64,
      "onscreen_delay": 4.709,
      "typing_delay": 1.931,
      "typing_duration": 9.839,
      "wpm": 40,
      "message": "financial Regulator อื่น ๆ "
    },
    {
      "message_id": 2805,
      "agent_id": 33,
      "delay": 5.839,
      "onscreen_delay": 4.947,
      "typing_delay": 0.892,
      "typing_duration": 12.354,
      "wpm": 34,
      "message": "นะคะ รวมถึงก็มีคุยกับทาง ศก. "
    },
    {
      "message_id": 2806,
      "agent_id": 44,
      "delay": 8.353,
      "onscreen_delay": 7.528,
      "typing_delay": 0.825,
      "typing_duration": 14.343,
      "wpm": 31,
      "message": "ทาง SDA ด้วยนะคะ อันนี้ก็มีการ"
    },
    {
      "message_id": 2807,
      "agent_id": 12,
      "delay": 10.342,
      "onscreen_delay": 9.908,
      "typing_delay": 0.434,
      "typing_duration": 11.783,
      "wpm": 48,
      "message": "เชื่อมโยง Connect กันถ้ามันมี Incident "
    },
    {
      "message_id": 2808,
      "agent_id": 14,
      "delay": 7.782,
      "onscreen_delay": 7.205,
      "typing_delay": 0.577,
      "typing_duration": 7.954,
      "wpm": 77,
      "message": "น่าจะกระทบกับกลุ่มอื่นนี่เราก็จะมีการแชร์"
    },
    {
      "message_id": 2809,
      "agent_id": 33,
      "delay": 3.953,
      "onscreen_delay": 3.615,
      "typing_delay": 0.338,
      "typing_duration": 12.926,
      "wpm": 32,
      "message": "ไป เราจะมี Potocol ในการแชร์"
    },
    {
      "message_id": 2810,
      "agent_id": 44,
      "delay": 8.926,
      "onscreen_delay": 8.926,
      "typing_delay": 0,
      "typing_duration": 11.316,
      "wpm": 77,
      "message": "กันนะคะ และแน่นอน เราก็ต้อง connect กับระดับประเทศด้วยนะคะ "
    },
    {
      "message_id": 2811,
      "agent_id": 12,
      "delay": 7.315,
      "onscreen_delay": 6.733,
      "typing_delay": 0.582,
      "typing_duration": 9.145,
      "wpm": 36,
      "message": "ที่เขาเป็นคนที่ดูแลภาค "
    },
    {
      "message_id": 2812,
      "agent_id": 14,
      "delay": 5.143,
      "onscreen_delay": 4.232,
      "typing_delay": 0.911,
      "typing_duration": 11.628,
      "wpm": 39,
      "message": "Cyber Attack นะคะ Cyber Defend "
    },
    {
      "message_id": 2813,
      "agent_id": 33,
      "delay": 7.627,
      "onscreen_delay": 7.192,
      "typing_delay": 0.435,
      "typing_duration": 15,
      "wpm": 48,
      "message": "ระดับประเทศนะคะ อันนี้จะเป็นภาพของ collaboration "
    },
    {
      "message_id": 2814,
      "agent_id": 44,
      "delay": 11,
      "onscreen_delay": 10.952,
      "typing_delay": 0.048,
      "typing_duration": 13.935,
      "wpm": 65,
      "message": "ที่เราได้สร้างกับทางกลุ่ม cyber ด้านขวานี่ก็เป็นการใช้บริการ "
    },
    {
      "message_id": 2815,
      "agent_id": 12,
      "delay": 9.935,
      "onscreen_delay": 8.973,
      "typing_delay": 0.962,
      "typing_duration": 10.099,
      "wpm": 58,
      "message": "เมื่อกี้บอกไปว่าในเรื่องของการใช้บริการ"
    },
    {
      "message_id": 2816,
      "agent_id": 14,
      "delay": 6.098,
      "onscreen_delay": 5.579,
      "typing_delay": 0.519,
      "typing_duration": 13.968,
      "wpm": 17,
      "message": "จาก Globel Cloud "
    },
    {
      "message_id": 2817,
      "agent_id": 33,
      "delay": 9.967,
      "onscreen_delay": 9.408,
      "typing_delay": 0.559,
      "typing_duration": 9.759,
      "wpm": 42,
      "message": "ประเด็นนะคะ เป็นทิศทาง เป็น "
    },
    {
      "message_id": 2818,
      "agent_id": 44,
      "delay": 5.964,
      "onscreen_delay": 5.776,
      "typing_delay": 0.188,
      "typing_duration": 10.41,
      "wpm": 69,
      "message": "ของระบบการเงินของหลาย ๆ ประเทศนะคะ เพราะฉะนั้นใน"
    },
    {
      "message_id": 2819,
      "agent_id": 12,
      "delay": 6.409,
      "onscreen_delay": 5.734,
      "typing_delay": 0.675,
      "typing_duration": 11.722,
      "wpm": 31,
      "message": "ระดับ International นะคะ "
    },
    {
      "message_id": 2820,
      "agent_id": 14,
      "delay": 7.722,
      "onscreen_delay": 6.79,
      "typing_delay": 0.932,
      "typing_duration": 8.307,
      "wpm": 69,
      "message": "ร่วมกันของทางประเทศอื่นอีก 7 ประเทศ มี"
    },
    {
      "message_id": 2821,
      "agent_id": 33,
      "delay": 4.306,
      "onscreen_delay": 4.085,
      "typing_delay": 0.221,
      "typing_duration": 7.875,
      "wpm": 32,
      "message": "สิงคโปร์ MAS นะคะ "
    },
    {
      "message_id": 2822,
      "agent_id": 44,
      "delay": 3.875,
      "onscreen_delay": 3.497,
      "typing_delay": 0.378,
      "typing_duration": 14.498,
      "wpm": 51,
      "message": "อยู่นะคะ ซึ่งเราเรียกว่าเป็นกลุ่ม fianance factor "
    },
    {
      "message_id": 2823,
      "agent_id": 12,
      "delay": 10.498,
      "onscreen_delay": 8.693,
      "typing_delay": 1.805,
      "typing_duration": 9.674,
      "wpm": 51,
      "message": "forum นะคะ เราก็จะมาหารือกันทุกปี "
    },
    {
      "message_id": 2824,
      "agent_id": 14,
      "delay": 6.497,
      "onscreen_delay": 5.015,
      "typing_delay": 1.482,
      "typing_duration": 11.969,
      "wpm": 36,
      "message": "และรวมถึงในฟอรัมนี่ Regulator "
    },
    {
      "message_id": 2825,
      "agent_id": 33,
      "delay": 7.968,
      "onscreen_delay": 7.925,
      "typing_delay": 0.043,
      "typing_duration": 13.963,
      "wpm": 34,
      "message": "นะคะ ก็จะมี Glabol Cluod Service "
    },
    {
      "message_id": 2826,
      "agent_id": 44,
      "delay": 9.963,
      "onscreen_delay": 9.892,
      "typing_delay": 0.071,
      "typing_duration": 15,
      "wpm": 34,
      "message": "นะคะที่เขาจะมีการวัตตุประสงค์เพื่อ"
    },
    {
      "message_id": 2827,
      "agent_id": 12,
      "delay": 10.999,
      "onscreen_delay": 9.527,
      "typing_delay": 1.472,
      "typing_duration": 11.575,
      "wpm": 51,
      "message": "ความเข้าใจกันนะคะ ระหว่าง Cloud Service "
    },
    {
      "message_id": 2828,
      "agent_id": 14,
      "delay": 7.573,
      "onscreen_delay": 7.071,
      "typing_delay": 0.502,
      "typing_duration": 12.59,
      "wpm": 54,
      "message": "เพราะว่า Regulator Bank นี่ เราไม่ได้มีคอนแทค"
    },
    {
      "message_id": 2829,
      "agent_id": 33,
      "delay": 8.59,
      "onscreen_delay": 8.266,
      "typing_delay": 0.324,
      "typing_duration": 15,
      "wpm": 31,
      "message": "โดยตรงนะคะ บางครั้ง Cloud Servi"
    },
    {
      "message_id": 2830,
      "agent_id": 44,
      "delay": 11,
      "onscreen_delay": 10.293,
      "typing_delay": 0.707,
      "typing_duration": 13.234,
      "wpm": 60,
      "message": "ว่าในมุมของการกำกับดูแล bank เรามองทางด้านของอะไรบ้าง "
    },
    {
      "message_id": 2831,
      "agent_id": 12,
      "delay": 9.233,
      "onscreen_delay": 8.827,
      "typing_delay": 0.406,
      "typing_duration": 8.245,
      "wpm": 56,
      "message": "เป็นเวทีที่ทำให้เขามีความเข้าใจ"
    },
    {
      "message_id": 2832,
      "agent_id": 14,
      "delay": 5.232,
      "onscreen_delay": 4.732,
      "typing_delay": 0.5,
      "typing_duration": 6.982,
      "wpm": 73,
      "message": "ในแนวทางการกำกับดูแลภาคแบงก์โดยตรง"
    },
    {
      "message_id": 2833,
      "agent_id": 33,
      "delay": 2.981,
      "onscreen_delay": 2.469,
      "typing_delay": 0.512,
      "typing_duration": 11.283,
      "wpm": 61,
      "message": "เลยนะคะ อีกอันหนึ่งก็คือว่าจริง ๆ ถ้าจะเป็นการ"
    },
    {
      "message_id": 2834,
      "agent_id": 44,
      "delay": 7.281,
      "onscreen_delay": 6.995,
      "typing_delay": 0.286,
      "typing_duration": 15,
      "wpm": 33,
      "message": "ปิด gap ว่าถ้ามันมี insidence ที่"
    },
    {
      "message_id": 2835,
      "agent_id": 12,
      "delay": 11,
      "onscreen_delay": 10.235,
      "typing_delay": 0.765,
      "typing_duration": 9.983,
      "wpm": 65,
      "message": "แล้วน่าจะมีผลกระทบมาสู่การให้บริการของแบงก์"
    },
    {
      "message_id": 2836,
      "agent_id": 14,
      "delay": 6.999,
      "onscreen_delay": 6.078,
      "typing_delay": 0.921,
      "typing_duration": 13.868,
      "wpm": 39,
      "message": "อันนี้เราก็จะมีการต่อท่อ Communicate "
    },
    {
      "message_id": 2837,
      "agent_id": 33,
      "delay": 9.868,
      "onscreen_delay": 8.889,
      "typing_delay": 0.979,
      "typing_duration": 13.295,
      "wpm": 33,
      "message": "ระหว่างกันนะคะ เรามีการทำเป็น "
    },
    {
      "message_id": 2838,
      "agent_id": 44,
      "delay": 9.293,
      "onscreen_delay": 9.058,
      "typing_delay": 0.235,
      "typing_duration": 15,
      "wpm": 26,
      "message": "เพื่อ sharing กับ provider "
    },
    {
      "message_id": 2839,
      "agent_id": 12,
      "delay": 11,
      "onscreen_delay": 10.532,
      "typing_delay": 0.468,
      "typing_duration": 12.635,
      "wpm": 72,
      "message": "ทั้งหลายที่เกี่ยวข้องนะคะ แล้วก็รวมถึง Cloud service provider "
    },
    {
      "message_id": 2840,
      "agent_id": 14,
      "delay": 8.633,
      "onscreen_delay": 7.978,
      "typing_delay": 0.655,
      "typing_duration": 7.929,
      "wpm": 47,
      "message": "ก็ได้ Banafit จากฟอรัมนี้ "
    },
    {
      "message_id": 2841,
      "agent_id": 33,
      "delay": 4.633,
      "onscreen_delay": 3.345,
      "typing_delay": 1.288,
      "typing_duration": 14.562,
      "wpm": 27,
      "message": "จะเหมือนเป็น Feedback นะคะ "
    },
    {
      "message_id": 2842,
      "agent_id": 44,
      "delay": 10.561,
      "onscreen_delay": 10.457,
      "typing_delay": 0.104,
      "typing_duration": 11.671,
      "wpm": 63,
      "message": "สามารถทำให้ policy ต่าง ๆ ของ ที่เกี่ยวข้องต่าง ๆ "
    },
    {
      "message_id": 2843,
      "agent_id": 12,
      "delay": 7.671,
      "onscreen_delay": 6.115,
      "typing_delay": 1.556,
      "typing_duration": 12.347,
      "wpm": 40,
      "message": "Ally กันด้วยในระดับประเทศ บางทีมี"
    },
    {
      "message_id": 2844,
      "agent_id": 14,
      "delay": 8.346,
      "onscreen_delay": 7.636,
      "typing_delay": 0.71,
      "typing_duration": 11.314,
      "wpm": 60,
      "message": "เสียงว่า Policy ของแต่ละที่ก็ไม่เหมือนกันนะคะ "
    },
    {
      "message_id": 2845,
      "agent_id": 33,
      "delay": 7.314,
      "onscreen_delay": 6.543,
      "typing_delay": 0.771,
      "typing_duration": 13.339,
      "wpm": 45,
      "message": "เข้มอ่อนต่างกัน เขาก็ค่อนข้างจะเป็นคอร์ส "
    },
    {
      "message_id": 2846,
      "agent_id": 44,
      "delay": 9.338,
      "onscreen_delay": 9.188,
      "typing_delay": 0.15,
      "typing_duration": 11.302,
      "wpm": 62,
      "message": "ในการที่เขาจะต้องมาทำตามในแต่ละ policy ตรงนี้ก็"
    },
    {
      "message_id": 2847,
      "agent_id": 12,
      "delay": 7.302,
      "onscreen_delay": 6.778,
      "typing_delay": 0.524,
      "typing_duration": 10.983,
      "wpm": 63,
      "message": "มีประโยชน์กับทั้ง Regulator อย่างเราก็จะเข้าใจ "
    },
    {
      "message_id": 2848,
      "agent_id": 14,
      "delay": 6.982,
      "onscreen_delay": 5.766,
      "typing_delay": 1.216,
      "typing_duration": 14.774,
      "wpm": 62,
      "message": "Cloud service provider มากขึ้นนะคะ และ Cloud service provider "
    },
    {
      "message_id": 2849,
      "agent_id": 33,
      "delay": 10.774,
      "onscreen_delay": 10.334,
      "typing_delay": 0.44,
      "typing_duration": 12.863,
      "wpm": 26,
      "message": "ได้ Benesfic ที่เขาได้"
    },
    {
      "message_id": 2850,
      "agent_id": 44,
      "delay": 8.862,
      "onscreen_delay": 8.298,
      "typing_delay": 0.564,
      "typing_duration": 12.595,
      "wpm": 67,
      "message": "อันนี้ก็เป็นตัวอย่างของ coraboration ที่เราพยายามจะสร้าง"
    },
    {
      "message_id": 2851,
      "agent_id": 12,
      "delay": 8.594,
      "onscreen_delay": 8.38,
      "typing_delay": 0.214,
      "typing_duration": 12.594,
      "wpm": 69,
      "message": "นะคะ นอกจากการที่ทำหน้าที่ตามกฎหมายเป็น Regulator แล้วนะคะ "
    },
    {
      "message_id": 2852,
      "agent_id": 14,
      "delay": 8.593,
      "onscreen_delay": 7.436,
      "typing_delay": 1.157,
      "typing_duration": 7.147,
      "wpm": 67,
      "message": "อีกจุดหนึ่งที่จริง ๆ คิดว่าอาจจะ"
    },
    {
      "message_id": 2853,
      "agent_id": 33,
      "delay": 4.591,
      "onscreen_delay": 3.547,
      "typing_delay": 1.044,
      "typing_duration": 10.881,
      "wpm": 61,
      "message": "ต่อยอดจากที่คุณวรุตม์ หลาย ๆ ท่านได้พูดไปนี่ "
    },
    {
      "message_id": 2854,
      "agent_id": 44,
      "delay": 6.88,
      "onscreen_delay": 6.625,
      "typing_delay": 0.255,
      "typing_duration": 9.476,
      "wpm": 59,
      "message": "นะคะ ก็คืออย่างที่บอก ตอนนี้ risk ที่ "
    },
    {
      "message_id": 2855,
      "agent_id": 12,
      "delay": 5.476,
      "onscreen_delay": 4.405,
      "typing_delay": 1.071,
      "typing_duration": 8.5,
      "wpm": 37,
      "message": "Consern แล้วอาจจะเป็น"
    },
    {
      "message_id": 2856,
      "agent_id": 14,
      "delay": 4.499,
      "onscreen_delay": 4.017,
      "typing_delay": 0.482,
      "typing_duration": 7.187,
      "wpm": 56,
      "message": "มันคือพวกแบบ Infrastructure "
    },
    {
      "message_id": 2857,
      "agent_id": 33,
      "delay": 3.186,
      "onscreen_delay": 2.192,
      "typing_delay": 0.994,
      "typing_duration": 13.134,
      "wpm": 39,
      "message": "เกิดอะไรขึ้นมานี่ มันกระทบกับแบงก์"
    },
    {
      "message_id": 2858,
      "agent_id": 44,
      "delay": 9.134,
      "onscreen_delay": 8.704,
      "typing_delay": 0.43,
      "typing_duration": 12.236,
      "wpm": 49,
      "message": "บริการของ bank ค่อนข้างเยอะนะคะ เราอาจจะ"
    },
    {
      "message_id": 2859,
      "agent_id": 12,
      "delay": 8.234,
      "onscreen_delay": 7.947,
      "typing_delay": 0.287,
      "typing_duration": 6.41,
      "wpm": 84,
      "message": "ไม่มีตัวอย่างชัดเจนมากนักในประเทศไทย "
    },
    {
      "message_id": 2860,
      "agent_id": 14,
      "delay": 4.233,
      "onscreen_delay": 3.206,
      "typing_delay": 1.027,
      "typing_duration": 7.634,
      "wpm": 84,
      "message": "แต่มันมีตัวอย่างสำหรับ Sector อื่น ตรงนี้ก็"
    },
    {
      "message_id": 2861,
      "agent_id": 33,
      "delay": 3.633,
      "onscreen_delay": 3.41,
      "typing_delay": 0.223,
      "typing_duration": 9.779,
      "wpm": 38,
      "message": "เป็นประเด็นที่ อาจจะมีการ"
    },
    {
      "message_id": 2862,
      "agent_id": 44,
      "delay": 5.779,
      "onscreen_delay": 5.754,
      "typing_delay": 0.025,
      "typing_duration": 8.008,
      "wpm": 79,
      "message": "มานั่งคิดกันไหมว่าความร่วมมือที่ควรจะสร้าง "
    },
    {
      "message_id": 2863,
      "agent_id": 12,
      "delay": 4.008,
      "onscreen_delay": 2.83,
      "typing_delay": 1.178,
      "typing_duration": 8.064,
      "wpm": 43,
      "message": "มันควรจะเป็นในลักษณะถ้า"
    },
    {
      "message_id": 2864,
      "agent_id": 14,
      "delay": 4.063,
      "onscreen_delay": 3.656,
      "typing_delay": 0.407,
      "typing_duration": 9.005,
      "wpm": 65,
      "message": "มันสามารถทำได้แบบ Cyber นี่มันก็จะดีมาก "
    },
    {
      "message_id": 2865,
      "agent_id": 33,
      "delay": 5.005,
      "onscreen_delay": 4.17,
      "typing_delay": 0.835,
      "typing_duration": 12.385,
      "wpm": 39,
      "message": "ไม่ได้เป็นแบบ Airtalk แผ่นดินไหว"
    },
    {
      "message_id": 2866,
      "agent_id": 44,
      "delay": 8.383,
      "onscreen_delay": 8.074,
      "typing_delay": 0.309,
      "typing_duration": 11.382,
      "wpm": 66,
      "message": "อะไรอย่างนี้นะคะ (คุณวสิษฐ์) ไม่แน่ใจทางสุภาพบุรุษ"
    },
    {
      "message_id": 2867,
      "agent_id": 12,
      "delay": 7.381,
      "onscreen_delay": 6.879,
      "typing_delay": 0.502,
      "typing_duration": 11.44,
      "wpm": 58,
      "message": "ทั้ง 2 มีอะไรจะเสริมกับผู้นำแบงก์ชาติไหมครับ "
    },
    {
      "message_id": 2868,
      "agent_id": 14,
      "delay": 7.439,
      "onscreen_delay": 6.906,
      "typing_delay": 0.533,
      "typing_duration": 14.934,
      "wpm": 6,
      "message": "เรื่อง "
    },
    {
      "message_id": 2869,
      "agent_id": 33,
      "delay": 10.934,
      "onscreen_delay": 10.534,
      "typing_delay": 0.4,
      "typing_duration": 12.422,
      "wpm": 56,
      "message": "ในประเด็นเรื่องของ collaboration แล้วกันนะครับ "
    },
    {
      "message_id": 2870,
      "agent_id": 44,
      "delay": 8.42,
      "onscreen_delay": 8,
      "typing_delay": 0.42,
      "typing_duration": 15.001,
      "wpm": 48,
      "message": "อย่างที่เรียน ลูกค้าของ AWS เราค่อนข้างมีหลากลาย "
    },
    {
      "message_id": 2871,
      "agent_id": 12,
      "delay": 11.001,
      "onscreen_delay": 9.725,
      "typing_delay": 1.276,
      "typing_duration": 10.118,
      "wpm": 53,
      "message": "Regulator ที่ดูแลกำกับลูกค้าเรานี่มี"
    },
    {
      "message_id": 2872,
      "agent_id": 14,
      "delay": 7,
      "onscreen_delay": 5.75,
      "typing_delay": 1.25,
      "typing_duration": 7.091,
      "wpm": 53,
      "message": "หลาย ๆ ที่ด้วยกันนะครับผม "
    },
    {
      "message_id": 2873,
      "agent_id": 33,
      "delay": 3.091,
      "onscreen_delay": 2.005,
      "typing_delay": 1.086,
      "typing_duration": 11.129,
      "wpm": 49,
      "message": "เราเองนี่ จริง ๆ ยินดี ที่จะได้ทำงาน"
    },
    {
      "message_id": 2874,
      "agent_id": 44,
      "delay": 7.129,
      "onscreen_delay": 6.905,
      "typing_delay": 0.224,
      "typing_duration": 11.33,
      "wpm": 40,
      "message": "ร่วมมือกับทาง regurator สำหรับ"
    },
    {
      "message_id": 2875,
      "agent_id": 12,
      "delay": 7.329,
      "onscreen_delay": 7.113,
      "typing_delay": 0.216,
      "typing_duration": 7.931,
      "wpm": 72,
      "message": "การใช้บริการ Cloud นี่มันปลอดภัยแล้วก็"
    },
    {
      "message_id": 2876,
      "agent_id": 14,
      "delay": 3.93,
      "onscreen_delay": 3.203,
      "typing_delay": 0.727,
      "typing_duration": 13.088,
      "wpm": 53,
      "message": "สามารถให้ความร่วมมือได้ถ้ามันเกิดเหตุไม่คาดฝัน"
    },
    {
      "message_id": 2877,
      "agent_id": 33,
      "delay": 9.087,
      "onscreen_delay": 8.895,
      "typing_delay": 0.192,
      "typing_duration": 15,
      "wpm": 49,
      "message": "ได้นะครับผม ก็จริง ๆ กับธนาคารแห่งประเทศไทย เราได"
    },
    {
      "message_id": 2878,
      "agent_id": 44,
      "delay": 11,
      "onscreen_delay": 10.3,
      "typing_delay": 0.7,
      "typing_duration": 13.485,
      "wpm": 55,
      "message": "การพูดคุยกันอยู่เป็นระยะ ๆ กับ regutator เจ้าอื่น "
    },
    {
      "message_id": 2879,
      "agent_id": 12,
      "delay": 9.484,
      "onscreen_delay": 9.058,
      "typing_delay": 0.426,
      "typing_duration": 10.952,
      "wpm": 73,
      "message": "เราก็ได้พูดคุยเหมือนกันทั้งนี้ทั้งนั้นเพื่อความเข้าใจ"
    },
    {
      "message_id": 2880,
      "agent_id": 14,
      "delay": 6.95,
      "onscreen_delay": 6.328,
      "typing_delay": 0.622,
      "typing_duration": 9.548,
      "wpm": 58,
      "message": "กฎระเบียบและ Expatation ของ Regulator "
    },
    {
      "message_id": 2881,
      "agent_id": 33,
      "delay": 5.547,
      "onscreen_delay": 5.094,
      "typing_delay": 0.453,
      "typing_duration": 12.846,
      "wpm": 42,
      "message": "แต่ละท่านด้วยนะครับ ว่ามีข้อ Consern "
    },
    {
      "message_id": 2882,
      "agent_id": 44,
      "delay": 8.845,
      "onscreen_delay": 8.708,
      "typing_delay": 0.137,
      "typing_duration": 8.377,
      "wpm": 66,
      "message": "ในการใช้งานเรื่อง cloud อย่างไรนะครับ "
    },
    {
      "message_id": 2883,
      "agent_id": 12,
      "delay": 4.844,
      "onscreen_delay": 3.63,
      "typing_delay": 1.214,
      "typing_duration": 8.722,
      "wpm": 57,
      "message": "// ของผมก็จะมีนิดหนึ่งในแง่ของการ"
    },
    {
      "message_id": 2884,
      "agent_id": 14,
      "delay": 4.721,
      "onscreen_delay": 4.21,
      "typing_delay": 0.511,
      "typing_duration": 12.574,
      "wpm": 24,
      "message": "หาวิธี Collaboration "
    },
    {
      "message_id": 2885,
      "agent_id": 33,
      "delay": 8.573,
      "onscreen_delay": 8.164,
      "typing_delay": 0.409,
      "typing_duration": 11.111,
      "wpm": 42,
      "message": "ในภาคเอกชน เราก็ได้มีการ จริง ๆ "
    },
    {
      "message_id": 2886,
      "agent_id": 44,
      "delay": 7.11,
      "onscreen_delay": 6.786,
      "typing_delay": 0.324,
      "typing_duration": 15,
      "wpm": 44,
      "message": "เรามีการ reach out หาเพื่อน ๆ ใน ecosystem เ"
    },
    {
      "message_id": 2887,
      "agent_id": 12,
      "delay": 10.999,
      "onscreen_delay": 9.633,
      "typing_delay": 1.366,
      "typing_duration": 10.507,
      "wpm": 81,
      "message": "นะครับ แล้วก็ที่นั่นทำอย่างไร ที่นี่ทำอย่างไรแล้วก็มาแชร์"
    },
    {
      "message_id": 2888,
      "agent_id": 14,
      "delay": 6.998,
      "onscreen_delay": 6.469,
      "typing_delay": 0.529,
      "typing_duration": 11.427,
      "wpm": 54,
      "message": "เรามาพูดคุย มา... อาจจะไม่ต้องถึง MTA MOU "
    },
    {
      "message_id": 2889,
      "agent_id": 33,
      "delay": 7.427,
      "onscreen_delay": 6.235,
      "typing_delay": 1.192,
      "typing_duration": 13.259,
      "wpm": 36,
      "message": "แต่ก็มีการแชร์กัน เราก็ได้รู้ว่า"
    },
    {
      "message_id": 2890,
      "agent_id": 44,
      "delay": 9.257,
      "onscreen_delay": 9.067,
      "typing_delay": 0.19,
      "typing_duration": 10.752,
      "wpm": 50,
      "message": "ของแต่ที่ทำอะไร เกิด lesson อะไรบ้าง "
    },
    {
      "message_id": 2891,
      "agent_id": 12,
      "delay": 6.752,
      "onscreen_delay": 4.734,
      "typing_delay": 2.018,
      "typing_duration": 9.63,
      "wpm": 40,
      "message": "จะไม่ต้องมา Repeat ด้วยกัน "
    },
    {
      "message_id": 2892,
      "agent_id": 14,
      "delay": 5.629,
      "onscreen_delay": 4.906,
      "typing_delay": 0.723,
      "typing_duration": 7.371,
      "wpm": 100,
      "message": "เราอาจจะเดินช้า เดินเร็วไม่เท่ากัน แต่อย่างน้อย ๆ "
    },
    {
      "message_id": 2893,
      "agent_id": 33,
      "delay": 3.37,
      "onscreen_delay": 3.016,
      "typing_delay": 0.354,
      "typing_duration": 14.351,
      "wpm": 36,
      "message": "ถ้าเราเรีบยนรู้จากอีกขาหนึ่ง เราก็"
    },
    {
      "message_id": 2894,
      "agent_id": 44,
      "delay": 10.35,
      "onscreen_delay": 10.05,
      "typing_delay": 0.3,
      "typing_duration": 13.899,
      "wpm": 47,
      "message": "ที่เราก็ยัง compise กับ regurator อยู่นะครับ "
    },
    {
      "message_id": 2895,
      "agent_id": 12,
      "delay": 9.898,
      "onscreen_delay": 8.89,
      "typing_delay": 1.008,
      "typing_duration": 6.494,
      "wpm": 55,
      "message": "// ก็เข้าใจว่าคำถามที่ผม"
    },
    {
      "message_id": 2896,
      "agent_id": 14,
      "delay": 5.898,
      "onscreen_delay": 5.363,
      "typing_delay": 0.535,
      "typing_duration": 6.677,
      "wpm": 58,
      "message": "เตรียมมาก็จะหมดที่เตรียมมา"
    },
    {
      "message_id": 2897,
      "agent_id": 33,
      "delay": 2.676,
      "onscreen_delay": 2.085,
      "typing_delay": 0.591,
      "typing_duration": 14.461,
      "wpm": 50,
      "message": "แล้วนะครับ ก็จะได้ข้อสรุปเข้าใจว่า บรรทัดสุดท้าย "
    },
    {
      "message_id": 2898,
      "agent_id": 44,
      "delay": 10.46,
      "onscreen_delay": 9.763,
      "typing_delay": 0.697,
      "typing_duration": 11.945,
      "wpm": 54,
      "message": "คือตอนนี้ก่อนหน้าที่จะขึ้น panell มีการขึ้น"
    },
    {
      "message_id": 2899,
      "agent_id": 12,
      "delay": 7.943,
      "onscreen_delay": 5.175,
      "typing_delay": 2.768,
      "typing_duration": 12.824,
      "wpm": 47,
      "message": "บางส่วนแล้วว่าที่เป็น Digital Resilience "
    },
    {
      "message_id": 2900,
      "agent_id": 14,
      "delay": 8.824,
      "onscreen_delay": 7.646,
      "typing_delay": 1.178,
      "typing_duration": 11.007,
      "wpm": 60,
      "message": "จริง ๆ มันเหมือนที่ผมบอกมัน Work Silo ไม่ได้ "
    },
    {
      "message_id": 2901,
      "agent_id": 33,
      "delay": 7.005,
      "onscreen_delay": 6.884,
      "typing_delay": 0.121,
      "typing_duration": 11.369,
      "wpm": 28,
      "message": "มันต้องอาศัย Cosector "
    },
    {
      "message_id": 2902,
      "agent_id": 44,
      "delay": 7.369,
      "onscreen_delay": 7.236,
      "typing_delay": 0.133,
      "typing_duration": 11.301,
      "wpm": 65,
      "message": "เวทีนี้เนื่องจากสำนักเลขาต่างประเทศ ทำหน้าที่เป็น"
    },
    {
      "message_id": 2903,
      "agent_id": 12,
      "delay": 7.3,
      "onscreen_delay": 6.375,
      "typing_delay": 0.925,
      "typing_duration": 5.395,
      "wpm": 39,
      "message": "ในที่นี้นะครับ "
    },
    {
      "message_id": 2904,
      "agent_id": 14,
      "delay": 3.3,
      "onscreen_delay": 1.615,
      "typing_delay": 1.685,
      "typing_duration": 7.529,
      "wpm": 40,
      "message": "Collaboration จริง ๆ "
    },
    {
      "message_id": 2905,
      "agent_id": 33,
      "delay": 3.528,
      "onscreen_delay": 2.728,
      "typing_delay": 0.8,
      "typing_duration": 15.001,
      "wpm": 46,
      "message": "ยกตัวอย่างอันหนึ่ง มันเป็น Accident ที่เกิดขึ้"
    },
    {
      "message_id": 2906,
      "agent_id": 44,
      "delay": 11,
      "onscreen_delay": 10.647,
      "typing_delay": 0.353,
      "typing_duration": 10.641,
      "wpm": 61,
      "message": "ไม่กี่สัปดาห์ที่ผ่านมา มันมีถนนยุบ พอถนนยุบ"
    },
    {
      "message_id": 2907,
      "agent_id": 12,
      "delay": 6.999,
      "onscreen_delay": 6.236,
      "typing_delay": 0.763,
      "typing_duration": 9.485,
      "wpm": 84,
      "message": "ปุ๊บนี่มันเกี่ยวข้องกับงาน Infrastructure หลายส่วนมาก "
    },
    {
      "message_id": 2908,
      "agent_id": 14,
      "delay": 5.485,
      "onscreen_delay": 4.595,
      "typing_delay": 0.89,
      "typing_duration": 11.118,
      "wpm": 66,
      "message": "ผมได้มีส่วนในนั้น คือ ได้ไปประชุมกับท่านเลขาธิการ "
    },
    {
      "message_id": 2909,
      "agent_id": 33,
      "delay": 7.117,
      "onscreen_delay": 6.487,
      "typing_delay": 0.63,
      "typing_duration": 11.162,
      "wpm": 58,
      "message": "แล้วทุกหน่วยที่เกี่ยวข้องกับ Silo ของเรานี่ "
    },
    {
      "message_id": 2910,
      "agent_id": 44,
      "delay": 7.162,
      "onscreen_delay": 7.162,
      "typing_delay": 0,
      "typing_duration": 14.112,
      "wpm": 40,
      "message": "รายงานว่า connectivities มันขึ้นมาแล้ว"
    },
    {
      "message_id": 2911,
      "agent_id": 12,
      "delay": 10.111,
      "onscreen_delay": 9.538,
      "typing_delay": 0.573,
      "typing_duration": 7.652,
      "wpm": 84,
      "message": "นะครับ ขึ้นมาแล้ว แต่ว่าทุกคนนี่ทำงานในส่วน"
    },
    {
      "message_id": 2912,
      "agent_id": 14,
      "delay": 6.11,
      "onscreen_delay": 5.324,
      "typing_delay": 0.786,
      "typing_duration": 7.516,
      "wpm": 64,
      "message": "ให้เร็วที่สุด โดยที่ไม่ได้ Aware "
    },
    {
      "message_id": 2913,
      "agent_id": 33,
      "delay": 3.515,
      "onscreen_delay": 2.857,
      "typing_delay": 0.658,
      "typing_duration": 15,
      "wpm": 47,
      "message": "ว่าสถานที่ที่ไปต่อ ที่ขึ้นมามันปลอดภัยหรือเปล่า"
    },
    {
      "message_id": 2914,
      "agent_id": 44,
      "delay": 11,
      "onscreen_delay": 10.956,
      "typing_delay": 0.044,
      "typing_duration": 7.981,
      "wpm": 81,
      "message": "ที่มันขึ้นมาแล้ว มันมั่นคง ปลอดภัยหรือเปล่า "
    },
    {
      "message_id": 2915,
      "agent_id": 12,
      "delay": 6.998,
      "onscreen_delay": 6.234,
      "typing_delay": 0.764,
      "typing_duration": 13.348,
      "wpm": 48,
      "message": "มันก็อันนี้โชคดีอย่างหนึ่งที่เรามี Engineer "
    },
    {
      "message_id": 2916,
      "agent_id": 14,
      "delay": 9.348,
      "onscreen_delay": 8.347,
      "typing_delay": 1.001,
      "typing_duration": 12.589,
      "wpm": 35,
      "message": "พอมีผู้ว่าที่เป็น Enginer นี่ "
    },
    {
      "message_id": 2917,
      "agent_id": 33,
      "delay": 8.587,
      "onscreen_delay": 8.517,
      "typing_delay": 0.07,
      "typing_duration": 9.396,
      "wpm": 62,
      "message": "มันเกิดเหตุจากอะไร แล้วเขาทำหน้าที่เป็น"
    },
    {
      "message_id": 2918,
      "agent_id": 44,
      "delay": 5.396,
      "onscreen_delay": 5.242,
      "typing_delay": 0.154,
      "typing_duration": 13.19,
      "wpm": 41,
      "message": "บัญชาการเหตุการณ์ในสถานที่ ใครจะต้อง"
    },
    {
      "message_id": 2919,
      "agent_id": 12,
      "delay": 9.19,
      "onscreen_delay": 8.178,
      "typing_delay": 1.012,
      "typing_duration": 7.237,
      "wpm": 73,
      "message": "แล้วต้องสื่อความให้ประชาชนรับทราบนะ "
    },
    {
      "message_id": 2920,
      "agent_id": 14,
      "delay": 5.188,
      "onscreen_delay": 4.124,
      "typing_delay": 1.064,
      "typing_duration": 13.612,
      "wpm": 71,
      "message": "เพราะถ้าไม่สื่อความให้ประชาชนรับทราบนี่มันจะก่อให้เกิดความตระหนก"
    },
    {
      "message_id": 2921,
      "agent_id": 33,
      "delay": 9.611,
      "onscreen_delay": 8.781,
      "typing_delay": 0.83,
      "typing_duration": 13.586,
      "wpm": 29,
      "message": "ตกใจครับ เหมือนกับ Digital "
    },
    {
      "message_id": 2922,
      "agent_id": 44,
      "delay": 9.585,
      "onscreen_delay": 8.475,
      "typing_delay": 1.11,
      "typing_duration": 10.773,
      "wpm": 52,
      "message": "ปุ๊บนี่ มันจะก่อให้เกิดความตระหนกตกใจ "
    },
    {
      "message_id": 2923,
      "agent_id": 12,
      "delay": 6.773,
      "onscreen_delay": 6.364,
      "typing_delay": 0.409,
      "typing_duration": 12.612,
      "wpm": 64,
      "message": "ที่เป็นผมก็ยังไม่แน่ใจเหมือนกันว่าใครจะเป็นผู้บัญชาการ"
    },
    {
      "message_id": 2924,
      "agent_id": 14,
      "delay": 8.611,
      "onscreen_delay": 8.174,
      "typing_delay": 0.437,
      "typing_duration": 9.21,
      "wpm": 67,
      "message": "เหตุการณ์ ณ เวลานั้น ก็เลยเดี๋ยวจะฝากโน้ต"
    },
    {
      "message_id": 2925,
      "agent_id": 33,
      "delay": 5.21,
      "onscreen_delay": 4.193,
      "typing_delay": 1.017,
      "typing_duration": 14.385,
      "wpm": 43,
      "message": "สำนักงาน กสทช. ว่าเราคุยกันเรื่อง Digital "
    },
    {
      "message_id": 2926,
      "agent_id": 44,
      "delay": 10.384,
      "onscreen_delay": 9.437,
      "typing_delay": 0.947,
      "typing_duration": 8.274,
      "wpm": 62,
      "message": "แต่ว่าเราได้เรื่องบางอย่างไปนำเสนอ"
    },
    {
      "message_id": 2927,
      "agent_id": 12,
      "delay": 6.383,
      "onscreen_delay": 5.875,
      "typing_delay": 0.508,
      "typing_duration": 12.325,
      "wpm": 63,
      "message": "ที่ในหน่วยงานที่เกี่ยวข้องนะครับ ดังนั้น ขอเปิดฟลอร์"
    },
    {
      "message_id": 2928,
      "agent_id": 14,
      "delay": 8.324,
      "onscreen_delay": 7.764,
      "typing_delay": 0.56,
      "typing_duration": 8.849,
      "wpm": 59,
      "message": "ให้กับผู้ฟังนะครับ ว่าจะมีคำถามอะไร"
    },
    {
      "message_id": 2929,
      "agent_id": 33,
      "delay": 4.849,
      "onscreen_delay": 3.593,
      "typing_delay": 1.256,
      "typing_duration": 6.851,
      "wpm": 53,
      "message": "จากผู้ฟังข้างล่างไหมครับ "
    },
    {
      "message_id": 2930,
      "agent_id": 44,
      "delay": 3.92,
      "onscreen_delay": 0,
      "typing_delay": 3.92,
      "typing_duration": 13.086,
      "wpm": 44,
      "message": "พี่อาร์ตมีไหมครับ เหมือนพี่อาร์ตจะขยับ "
    },
    {
      "message_id": 2931,
      "agent_id": 12,
      "delay": 9.086,
      "onscreen_delay": 8.382,
      "typing_delay": 0.704,
      "typing_duration": 4.225,
      "wpm": 50,
      "message": "จะเปิดไมโครโฟน"
    },
    {
      "message_id": 2932,
      "agent_id": 14,
      "delay": 7.098,
      "onscreen_delay": 0,
      "typing_delay": 7.098,
      "typing_duration": 15.001,
      "wpm": 33,
      "message": "// เมื่อกี้ได้ฟังจากผู้แทนธนาคารแ"
    },
    {
      "message_id": 2933,
      "agent_id": 33,
      "delay": 11,
      "onscreen_delay": 6.832,
      "typing_delay": 4.168,
      "typing_duration": 4.168,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2934,
      "agent_id": 44,
      "delay": 7,
      "onscreen_delay": 4.137,
      "typing_delay": 2.863,
      "typing_duration": 10.717,
      "wpm": 49,
      "message": "คุยกับน้องส้มว่าน่าสนใจมากเลย อาจจะ"
    },
    {
      "message_id": 2935,
      "agent_id": 12,
      "delay": 6.717,
      "onscreen_delay": 5.993,
      "typing_delay": 0.724,
      "typing_duration": 10.721,
      "wpm": 55,
      "message": "ช่วยอธิบายนิดหนึ่งได้ไหมคะว่าควอนตัมที่"
    },
    {
      "message_id": 2936,
      "agent_id": 14,
      "delay": 6.72,
      "onscreen_delay": 4.953,
      "typing_delay": 1.767,
      "typing_duration": 9.812,
      "wpm": 31,
      "message": "ทำน่ะค่ะ Scop แค่ไหน"
    },
    {
      "message_id": 2937,
      "agent_id": 33,
      "delay": 5.812,
      "onscreen_delay": 5.812,
      "typing_delay": 0,
      "typing_duration": 12.735,
      "wpm": 29,
      "message": "ค่ะ ในส่วนของ Quantum นี่ "
    },
    {
      "message_id": 2938,
      "agent_id": 44,
      "delay": 8.733,
      "onscreen_delay": 8.083,
      "typing_delay": 0.65,
      "typing_duration": 15,
      "wpm": 34,
      "message": "สิ่งที่ bank ชาติกำลัง work กับทาง "
    },
    {
      "message_id": 2939,
      "agent_id": 12,
      "delay": 11,
      "onscreen_delay": 10.599,
      "typing_delay": 0.401,
      "typing_duration": 7.244,
      "wpm": 75,
      "message": "นะคะ ก็คือในเรื่องของการที่เราวางแผน"
    },
    {
      "message_id": 2940,
      "agent_id": 14,
      "delay": 6.998,
      "onscreen_delay": 6.095,
      "typing_delay": 0.903,
      "typing_duration": 8.227,
      "wpm": 46,
      "message": "นะคะ ใน... จะทำอย่างไรให้"
    },
    {
      "message_id": 2941,
      "agent_id": 33,
      "delay": 4.227,
      "onscreen_delay": 4.11,
      "typing_delay": 0.117,
      "typing_duration": 10.205,
      "wpm": 41,
      "message": "ทางสถาบันการเงินนี่ เขาพร้อม "
    },
    {
      "message_id": 2942,
      "agent_id": 44,
      "delay": 6.204,
      "onscreen_delay": 5.902,
      "typing_delay": 0.302,
      "typing_duration": 13.943,
      "wpm": 66,
      "message": "มานี่ เราได้มีการออก survey เพื่อให้มีการพร้อมในเบื้องต้นแล้ว "
    },
    {
      "message_id": 2943,
      "agent_id": 12,
      "delay": 9.943,
      "onscreen_delay": 8.88,
      "typing_delay": 1.063,
      "typing_duration": 12.958,
      "wpm": 44,
      "message": "จริง ๆ แบงก์อาจจะพร้อมไม่เท่ากัน และก็"
    },
    {
      "message_id": 2944,
      "agent_id": 14,
      "delay": 8.957,
      "onscreen_delay": 8.378,
      "typing_delay": 0.579,
      "typing_duration": 10.376,
      "wpm": 59,
      "message": "แบงก์ขนาดกลาง ขนาดเล็ก อาจจะไม่ได้ตื่นตัว"
    },
    {
      "message_id": 2945,
      "agent_id": 33,
      "delay": 6.375,
      "onscreen_delay": 5.312,
      "typing_delay": 1.063,
      "typing_duration": 9.944,
      "wpm": 65,
      "message": "มากนักนะคะ เพราะฉะนั้น มันก็เลยเป็นที่มาว่า"
    },
    {
      "message_id": 2946,
      "agent_id": 44,
      "delay": 5.943,
      "onscreen_delay": 5.762,
      "typing_delay": 0.181,
      "typing_duration": 15.001,
      "wpm": 56,
      "message": "เราก็เลยมาจับมือกับทาง tb search ซึ่งเขาค่อนข้างจะมี kno"
    },
    {
      "message_id": 2947,
      "agent_id": 12,
      "delay": 11,
      "onscreen_delay": 10.439,
      "typing_delay": 0.561,
      "typing_duration": 7.449,
      "wpm": 85,
      "message": "นะคะ สิ่งที่เราจะทำ ก็คือว่าอย่างแรกเลยนี่ "
    },
    {
      "message_id": 2948,
      "agent_id": 14,
      "delay": 6.999,
      "onscreen_delay": 6.302,
      "typing_delay": 0.697,
      "typing_duration": 8.835,
      "wpm": 46,
      "message": "สิ่งสำคัญ คือ Awarness ก่อน "
    },
    {
      "message_id": 2949,
      "agent_id": 33,
      "delay": 4.835,
      "onscreen_delay": 4.643,
      "typing_delay": 0.192,
      "typing_duration": 14.317,
      "wpm": 37,
      "message": "เราต้องสร้าง Awerenet ก่อน Awerenet "
    },
    {
      "message_id": 2950,
      "agent_id": 44,
      "delay": 10.317,
      "onscreen_delay": 8.114,
      "typing_delay": 2.203,
      "typing_duration": 9.953,
      "wpm": 44,
      "message": "แต่ต้องเป็นของระดับองค์กรนะคะ "
    },
    {
      "message_id": 2951,
      "agent_id": 12,
      "delay": 6.316,
      "onscreen_delay": 5.997,
      "typing_delay": 0.319,
      "typing_duration": 8.188,
      "wpm": 81,
      "message": "นะคะ เพราะฉะนั้น ปีหน้านี่เราก็มีแผนที่จะจัด"
    },
    {
      "message_id": 2952,
      "agent_id": 14,
      "delay": 4.187,
      "onscreen_delay": 3.676,
      "typing_delay": 0.511,
      "typing_duration": 7.169,
      "wpm": 38,
      "message": "พวกบอร์ด Awareness "
    },
    {
      "message_id": 2953,
      "agent_id": 33,
      "delay": 3.167,
      "onscreen_delay": 2.952,
      "typing_delay": 0.215,
      "typing_duration": 15.001,
      "wpm": 39,
      "message": "และว่า ถ้าเขาไม่ได้ปรับไปเป็น Post quan"
    },
    {
      "message_id": 2954,
      "agent_id": 44,
      "delay": 11.001,
      "onscreen_delay": 10.491,
      "typing_delay": 0.51,
      "typing_duration": 13.166,
      "wpm": 32,
      "message": "ภายใน timeline ที่ตรงนี้มีคน"
    },
    {
      "message_id": 2955,
      "agent_id": 12,
      "delay": 9.165,
      "onscreen_delay": 8.705,
      "typing_delay": 0.46,
      "typing_duration": 15.001,
      "wpm": 43,
      "message": "พูดถึง 2030 แล้วนะ แต่ว่า ยังไม่มีใคร Excax"
    },
    {
      "message_id": 2956,
      "agent_id": 14,
      "delay": 11,
      "onscreen_delay": 9.792,
      "typing_delay": 1.208,
      "typing_duration": 8.429,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2957,
      "agent_id": 33,
      "delay": 7,
      "onscreen_delay": 6.517,
      "typing_delay": 0.483,
      "typing_duration": 9.656,
      "wpm": 47,
      "message": "แต่ตอนนี้ก็คือสิ่งที่ต้องเริ่ม "
    },
    {
      "message_id": 2958,
      "agent_id": 44,
      "delay": 5.656,
      "onscreen_delay": 4.859,
      "typing_delay": 0.797,
      "typing_duration": 11.565,
      "wpm": 57,
      "message": "บางอย่างคุณจะต้อง start ก่อน ถ้ายังไม่ start "
    },
    {
      "message_id": 2959,
      "agent_id": 12,
      "delay": 7.565,
      "onscreen_delay": 7.189,
      "typing_delay": 0.376,
      "typing_duration": 7.639,
      "wpm": 75,
      "message": "ก็อาจจะสายไปอย่างเช่น ในเรื่องของการทำ "
    },
    {
      "message_id": 2960,
      "agent_id": 14,
      "delay": 3.638,
      "onscreen_delay": 2.93,
      "typing_delay": 0.708,
      "typing_duration": 8.354,
      "wpm": 50,
      "message": "Listing Mapping อะไรทั้งหลาย "
    },
    {
      "message_id": 2961,
      "agent_id": 33,
      "delay": 4.353,
      "onscreen_delay": 4.298,
      "typing_delay": 0.055,
      "typing_duration": 9.461,
      "wpm": 57,
      "message": "เราอยากจะให้เขาได้เริ่มเตรียมการนะคะ "
    },
    {
      "message_id": 2962,
      "agent_id": 44,
      "delay": 5.459,
      "onscreen_delay": 5.066,
      "typing_delay": 0.393,
      "typing_duration": 15,
      "wpm": 32,
      "message": "สิ่งสำคัญคือต้องกับผู้บริหารก่อน "
    },
    {
      "message_id": 2963,
      "agent_id": 12,
      "delay": 11,
      "onscreen_delay": 9.766,
      "typing_delay": 1.234,
      "typing_duration": 11.508,
      "wpm": 46,
      "message": "เราจะมี Step ที่จะทำ awareness แล้ว"
    },
    {
      "message_id": 2964,
      "agent_id": 14,
      "delay": 7.507,
      "onscreen_delay": 6.846,
      "typing_delay": 0.661,
      "typing_duration": 9.616,
      "wpm": 51,
      "message": "ก็คงจะต้องเป็นการออก Policy Stand "
    },
    {
      "message_id": 2965,
      "agent_id": 33,
      "delay": 5.616,
      "onscreen_delay": 5.259,
      "typing_delay": 0.357,
      "typing_duration": 15,
      "wpm": 27,
      "message": "ในระดับของ Know how ทั้งหลา"
    },
    {
      "message_id": 2966,
      "agent_id": 44,
      "delay": 10.997,
      "onscreen_delay": 9.898,
      "typing_delay": 1.099,
      "typing_duration": 11.286,
      "wpm": 48,
      "message": "tb search เขาจะเป็นกลไกสำคัญในการวาง"
    },
    {
      "message_id": 2967,
      "agent_id": 12,
      "delay": 7.286,
      "onscreen_delay": 5.028,
      "typing_delay": 2.258,
      "typing_duration": 6.853,
      "wpm": 44,
      "message": "ให้กับ Member เขาค่ะ "
    },
    {
      "message_id": 2968,
      "agent_id": 14,
      "delay": 3.285,
      "onscreen_delay": 0.222,
      "typing_delay": 3.063,
      "typing_duration": 9.121,
      "wpm": 21,
      "message": "// Yes please "
    },
    {
      "message_id": 2969,
      "agent_id": 33,
      "delay": 8.454,
      "onscreen_delay": 0,
      "typing_delay": 8.454,
      "typing_duration": 8.454,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2970,
      "agent_id": 44,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2971,
      "agent_id": 12,
      "delay": 15.003,
      "onscreen_delay": 0,
      "typing_delay": 15.003,
      "typing_duration": 15.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2972,
      "agent_id": 14,
      "delay": 11.001,
      "onscreen_delay": 6.227,
      "typing_delay": 4.774,
      "typing_duration": 4.774,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2973,
      "agent_id": 33,
      "delay": 12.769,
      "onscreen_delay": 0,
      "typing_delay": 12.769,
      "typing_duration": 14.679,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2974,
      "agent_id": 44,
      "delay": 15.002,
      "onscreen_delay": 0,
      "typing_delay": 15.002,
      "typing_duration": 15.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2975,
      "agent_id": 12,
      "delay": 11.891,
      "onscreen_delay": 0,
      "typing_delay": 11.891,
      "typing_duration": 11.891,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2976,
      "agent_id": 14,
      "delay": 9.517,
      "onscreen_delay": 0,
      "typing_delay": 9.517,
      "typing_duration": 9.517,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2977,
      "agent_id": 33,
      "delay": 9.418,
      "onscreen_delay": 0,
      "typing_delay": 9.418,
      "typing_duration": 9.418,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2978,
      "agent_id": 44,
      "delay": 15,
      "onscreen_delay": 0,
      "typing_delay": 15,
      "typing_duration": 15,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2979,
      "agent_id": 12,
      "delay": 15.003,
      "onscreen_delay": 0,
      "typing_delay": 15.003,
      "typing_duration": 15.003,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2980,
      "agent_id": 14,
      "delay": 11.002,
      "onscreen_delay": 4.355,
      "typing_delay": 6.647,
      "typing_duration": 6.647,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2981,
      "agent_id": 33,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2982,
      "agent_id": 44,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2983,
      "agent_id": 12,
      "delay": 12.378,
      "onscreen_delay": 0,
      "typing_delay": 12.378,
      "typing_duration": 12.378,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2984,
      "agent_id": 14,
      "delay": 12.514,
      "onscreen_delay": 0,
      "typing_delay": 12.514,
      "typing_duration": 12.514,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2985,
      "agent_id": 33,
      "delay": 8.512,
      "onscreen_delay": 2.201,
      "typing_delay": 6.311,
      "typing_duration": 6.311,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2986,
      "agent_id": 44,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2987,
      "agent_id": 12,
      "delay": 15.002,
      "onscreen_delay": 0,
      "typing_delay": 15.002,
      "typing_duration": 15.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 2988,
      "agent_id": 14,
      "delay": 11,
      "onscreen_delay": 5.122,
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      "typing_duration": 12.263,
      "wpm": 50,
      "message": "อย่าง ธนาคารประเทสไทย หรือทางผู้ให้บริการ"
    },
    {
      "message_id": 3074,
      "agent_id": 44,
      "delay": 8.262,
      "onscreen_delay": 8.021,
      "typing_delay": 0.241,
      "typing_duration": 13.026,
      "wpm": 54,
      "message": "ในด้านต่าง ๆ นี่ เรามองว่าความเสี่ยง AI มันจะมา"
    },
    {
      "message_id": 3075,
      "agent_id": 12,
      "delay": 9.025,
      "onscreen_delay": 8.248,
      "typing_delay": 0.777,
      "typing_duration": 7.071,
      "wpm": 70,
      "message": "หรือว่าเนื่องจากอย่าง AI มันมาได้"
    },
    {
      "message_id": 3076,
      "agent_id": 14,
      "delay": 5.024,
      "onscreen_delay": 4.5,
      "typing_delay": 0.524,
      "typing_duration": 7.895,
      "wpm": 78,
      "message": "ได้หลากรูปแบบมากเลยครับตรงนี้ เราควรที่จะ"
    },
    {
      "message_id": 3077,
      "agent_id": 33,
      "delay": 3.894,
      "onscreen_delay": 2.719,
      "typing_delay": 1.175,
      "typing_duration": 10.938,
      "wpm": 44,
      "message": "เตรียมรับมือกันอย่างไร มันจะเป็น"
    },
    {
      "message_id": 3078,
      "agent_id": 44,
      "delay": 6.937,
      "onscreen_delay": 6.62,
      "typing_delay": 0.317,
      "typing_duration": 15.001,
      "wpm": 56,
      "message": "กฎหมายมันจะเป็น หรือว่าอย่างไรครับ ขอบคุณครับ (คุณอโรรา) "
    },
    {
      "message_id": 3079,
      "agent_id": 12,
      "delay": 11,
      "onscreen_delay": 9.289,
      "typing_delay": 1.711,
      "typing_duration": 6.124,
      "wpm": 69,
      "message": "ขอบคุณสำหรับคำถามนะคะ ขอแบ่ง"
    },
    {
      "message_id": 3080,
      "agent_id": 14,
      "delay": 7,
      "onscreen_delay": 6.57,
      "typing_delay": 0.43,
      "typing_duration": 13.531,
      "wpm": 60,
      "message": "การตอบอย่างนี้ดีกว่านะ คือ คำถามนี่คือในระดับ National "
    },
    {
      "message_id": 3081,
      "agent_id": 33,
      "delay": 9.529,
      "onscreen_delay": 7.058,
      "typing_delay": 2.471,
      "typing_duration": 14.637,
      "wpm": 17,
      "message": "ซึ่งเข้าใจว่า EDA "
    },
    {
      "message_id": 3082,
      "agent_id": 44,
      "delay": 10.637,
      "onscreen_delay": 9.747,
      "typing_delay": 0.89,
      "typing_duration": 11.849,
      "wpm": 48,
      "message": "หรือเปล่าคะ อยู่ในระหว่างการร่างกฎหมาย "
    },
    {
      "message_id": 3083,
      "agent_id": 12,
      "delay": 7.848,
      "onscreen_delay": 7.57,
      "typing_delay": 0.278,
      "typing_duration": 8.024,
      "wpm": 45,
      "message": "ที่เขาจะเป็นกฎหมายสำหรับ"
    },
    {
      "message_id": 3084,
      "agent_id": 14,
      "delay": 4.023,
      "onscreen_delay": 2.956,
      "typing_delay": 1.067,
      "typing_duration": 6.418,
      "wpm": 54,
      "message": "กำกับดูแลนะคะ การใช้ AI "
    },
    {
      "message_id": 3085,
      "agent_id": 33,
      "delay": 2.418,
      "onscreen_delay": 2.294,
      "typing_delay": 0.124,
      "typing_duration": 8.051,
      "wpm": 69,
      "message": "นะคะ อันนั้นอาจจะไม่สามารถให้คำตอบได้ "
    },
    {
      "message_id": 3086,
      "agent_id": 44,
      "delay": 4.05,
      "onscreen_delay": 3.931,
      "typing_delay": 0.119,
      "typing_duration": 11.654,
      "wpm": 57,
      "message": "ว่ามันจะมีการ define อะไรหรือเปล่าที่ห้ามใช้"
    },
    {
      "message_id": 3087,
      "agent_id": 12,
      "delay": 7.653,
      "onscreen_delay": 7.158,
      "typing_delay": 0.495,
      "typing_duration": 9.028,
      "wpm": 78,
      "message": "เลยหรือว่าใช้แบบจำกัดอะไรอย่างนั้นนะค อย่างนั้น"
    },
    {
      "message_id": 3088,
      "agent_id": 14,
      "delay": 5.027,
      "onscreen_delay": 4.526,
      "typing_delay": 0.501,
      "typing_duration": 10.202,
      "wpm": 56,
      "message": "อาจจะต้องรอในระดับ National แต่ในระดับ "
    },
    {
      "message_id": 3089,
      "agent_id": 33,
      "delay": 6.202,
      "onscreen_delay": 4.994,
      "typing_delay": 1.208,
      "typing_duration": 14.164,
      "wpm": 34,
      "message": "Sectorial นี่ จริง ๆ ในการ Adapt "
    },
    {
      "message_id": 3090,
      "agent_id": 44,
      "delay": 10.163,
      "onscreen_delay": 9.758,
      "typing_delay": 0.405,
      "typing_duration": 10.82,
      "wpm": 51,
      "message": "ใหม่นี่ เป้นสิ่งที่ bank ชาติส่งเสริม "
    },
    {
      "message_id": 3091,
      "agent_id": 12,
      "delay": 6.818,
      "onscreen_delay": 5.899,
      "typing_delay": 0.919,
      "typing_duration": 7.982,
      "wpm": 64,
      "message": "ถามว่าทำไมเราถึงออกแนวนโยบายจริง ๆ "
    },
    {
      "message_id": 3092,
      "agent_id": 14,
      "delay": 3.981,
      "onscreen_delay": 3.408,
      "typing_delay": 0.573,
      "typing_duration": 7.449,
      "wpm": 93,
      "message": "เราก็อยากจะบอกว่าส่งเสริมการใช้นะ แต่การใช้น่ะ "
    },
    {
      "message_id": 3093,
      "agent_id": 33,
      "delay": 3.448,
      "onscreen_delay": 3.153,
      "typing_delay": 0.295,
      "typing_duration": 14.189,
      "wpm": 40,
      "message": "เราอยากให้คุณมี rick manage ที่เหมาะสม"
    },
    {
      "message_id": 3094,
      "agent_id": 44,
      "delay": 10.189,
      "onscreen_delay": 10.11,
      "typing_delay": 0.079,
      "typing_duration": 12.559,
      "wpm": 47,
      "message": "กับ use case ของคุณซึ่งจริง ๆ ถ้าถามถึง"
    },
    {
      "message_id": 3095,
      "agent_id": 12,
      "delay": 8.558,
      "onscreen_delay": 8.201,
      "typing_delay": 0.357,
      "typing_duration": 13.505,
      "wpm": 53,
      "message": "นโยบายของเรานี่ มันค่อนข้างจะเป็น Board guidline "
    },
    {
      "message_id": 3096,
      "agent_id": 14,
      "delay": 9.504,
      "onscreen_delay": 8.588,
      "typing_delay": 0.916,
      "typing_duration": 6.202,
      "wpm": 73,
      "message": "เพราะว่าอะไร เพราะว่า ณ ขณะนี้"
    },
    {
      "message_id": 3097,
      "agent_id": 33,
      "delay": 5.504,
      "onscreen_delay": 5.334,
      "typing_delay": 0.17,
      "typing_duration": 14.707,
      "wpm": 50,
      "message": "การใช้ AI ของภาคการเงิน ค่อนข้างหลายหลาย Use Case  "
    },
    {
      "message_id": 3098,
      "agent_id": 44,
      "delay": 10.706,
      "onscreen_delay": 10.706,
      "typing_delay": 0,
      "typing_duration": 7.676,
      "wpm": 72,
      "message": "มากแต่สิ่งที่ทำให้เราอาจจะยังไม่กังวล"
    },
    {
      "message_id": 3099,
      "agent_id": 12,
      "delay": 6.705,
      "onscreen_delay": 6.083,
      "typing_delay": 0.622,
      "typing_duration": 7.835,
      "wpm": 94,
      "message": "มากนัก เพราะว่าจากที่เราติดตามมาอย่างต่อเนื่องนี่ "
    },
    {
      "message_id": 3100,
      "agent_id": 14,
      "delay": 3.835,
      "onscreen_delay": 3.404,
      "typing_delay": 0.431,
      "typing_duration": 7.234,
      "wpm": 73,
      "message": "การใช้ AI ของภาคการเงินยังไม่ได้แบบ"
    },
    {
      "message_id": 3101,
      "agent_id": 33,
      "delay": 3.233,
      "onscreen_delay": 2.407,
      "typing_delay": 0.826,
      "typing_duration": 11.775,
      "wpm": 45,
      "message": "หวือหวา หรือขนาดเอามาแทนการตัดสินใจ"
    },
    {
      "message_id": 3102,
      "agent_id": 44,
      "delay": 7.774,
      "onscreen_delay": 7.748,
      "typing_delay": 0.026,
      "typing_duration": 15,
      "wpm": 53,
      "message": "ของมนุษย์แล้วเป็นเท็จสำหรับการทำธุรกิจ หรือว่าการทำ A"
    },
    {
      "message_id": 3103,
      "agent_id": 12,
      "delay": 10.999,
      "onscreen_delay": 10.652,
      "typing_delay": 0.347,
      "typing_duration": 9.107,
      "wpm": 61,
      "message": "กับลูกค้ายังเป็นลักษณะของการเอามาเป็น "
    },
    {
      "message_id": 3104,
      "agent_id": 14,
      "delay": 6.998,
      "onscreen_delay": 6.07,
      "typing_delay": 0.928,
      "typing_duration": 6.588,
      "wpm": 82,
      "message": "Tool ในการช่วยเหลือในการทำงานมากกว่า "
    },
    {
      "message_id": 3105,
      "agent_id": 33,
      "delay": 2.998,
      "onscreen_delay": 2.99,
      "typing_delay": 0.008,
      "typing_duration": 10.755,
      "wpm": 50,
      "message": "อันนี้เป็นสิ่งที่ จากที่เราดูแลแบงก์"
    },
    {
      "message_id": 3106,
      "agent_id": 44,
      "delay": 6.755,
      "onscreen_delay": 6.613,
      "typing_delay": 0.142,
      "typing_duration": 15,
      "wpm": 43,
      "message": "มานี่คือแบงก์นี่เราใช้ แต่สำหรับ AI คือแบงก"
    },
    {
      "message_id": 3107,
      "agent_id": 12,
      "delay": 10.999,
      "onscreen_delay": 10.675,
      "typing_delay": 0.324,
      "typing_duration": 11.07,
      "wpm": 22,
      "message": "ไม่ได้ Agreesive "
    },
    {
      "message_id": 3108,
      "agent_id": 14,
      "delay": 7.069,
      "onscreen_delay": 6.34,
      "typing_delay": 0.729,
      "typing_duration": 10.828,
      "wpm": 36,
      "message": "คือ กับสิ่งที่เขาจะ Unknow "
    },
    {
      "message_id": 3109,
      "agent_id": 33,
      "delay": 6.825,
      "onscreen_delay": 6.536,
      "typing_delay": 0.289,
      "typing_duration": 15,
      "wpm": 42,
      "message": "สำหรับเขาอยู่ค่อนข้างมากน่ะค่ะ เพราะฉะนั้น "
    },
    {
      "message_id": 3110,
      "agent_id": 44,
      "delay": 10.999,
      "onscreen_delay": 10.319,
      "typing_delay": 0.68,
      "typing_duration": 12.4,
      "wpm": 65,
      "message": "step in เข้ามาเพื่อที่จะวางเข้ามานโยบาย ที่เราจะวางว่า "
    },
    {
      "message_id": 3111,
      "agent_id": 12,
      "delay": 8.4,
      "onscreen_delay": 6.548,
      "typing_delay": 1.852,
      "typing_duration": 9.28,
      "wpm": 42,
      "message": "AI มันอาจจะทำให้ Risk อะไร"
    },
    {
      "message_id": 3112,
      "agent_id": 14,
      "delay": 5.279,
      "onscreen_delay": 4.77,
      "typing_delay": 0.509,
      "typing_duration": 11.814,
      "wpm": 65,
      "message": "ในรูปแบบของการพัฒนาโมเดลที่เปลี่ยนแปลงไป มันอาจจะมี "
    },
    {
      "message_id": 3113,
      "agent_id": 33,
      "delay": 7.812,
      "onscreen_delay": 7.286,
      "typing_delay": 0.526,
      "typing_duration": 15,
      "wpm": 29,
      "message": "ในขั้นตอนต่าง ๆ ที่คุณเข้ามาใ"
    },
    {
      "message_id": 3114,
      "agent_id": 44,
      "delay": 10.998,
      "onscreen_delay": 10.907,
      "typing_delay": 0.091,
      "typing_duration": 14.621,
      "wpm": 41,
      "message": "หรือใช้ AI เพราะฉะนั้นอยากให้มีการเข้ามา"
    },
    {
      "message_id": 3115,
      "agent_id": 12,
      "delay": 10.621,
      "onscreen_delay": 9.693,
      "typing_delay": 0.928,
      "typing_duration": 10.02,
      "wpm": 54,
      "message": "ภายในองคก์กรแล้วก็วางแนว Risk Manage "
    },
    {
      "message_id": 3116,
      "agent_id": 14,
      "delay": 6.621,
      "onscreen_delay": 6.129,
      "typing_delay": 0.492,
      "typing_duration": 12.072,
      "wpm": 15,
      "message": "กับ Strategy "
    },
    {
      "message_id": 3117,
      "agent_id": 33,
      "delay": 8.072,
      "onscreen_delay": 7.728,
      "typing_delay": 0.344,
      "typing_duration": 10.159,
      "wpm": 66,
      "message": "ก็คือเป็นสิ่งที่เรา เป็นแนวทางที่เราได้วางค่ะ "
    },
    {
      "message_id": 3118,
      "agent_id": 44,
      "delay": 6.159,
      "onscreen_delay": 4.738,
      "typing_delay": 1.421,
      "typing_duration": 8.141,
      "wpm": 11,
      "message": "ค่ะ // "
    },
    {
      "message_id": 3119,
      "agent_id": 12,
      "delay": 4.141,
      "onscreen_delay": 2.913,
      "typing_delay": 1.228,
      "typing_duration": 12.484,
      "wpm": 50,
      "message": "ผมมีเพิ่มเติมนิดหนึ่งจริง ๆ ก็น่าจะ Alline "
    },
    {
      "message_id": 3120,
      "agent_id": 14,
      "delay": 8.483,
      "onscreen_delay": 7.577,
      "typing_delay": 0.906,
      "typing_duration": 8.598,
      "wpm": 49,
      "message": "ก็คือเรา... เนื่องจากเราก็รอ"
    },
    {
      "message_id": 3121,
      "agent_id": 33,
      "delay": 4.597,
      "onscreen_delay": 4.109,
      "typing_delay": 0.488,
      "typing_duration": 15.001,
      "wpm": 21,
      "message": "เหมือนกันว่า Giugline"
    },
    {
      "message_id": 3122,
      "agent_id": 44,
      "delay": 11.001,
      "onscreen_delay": 9.695,
      "typing_delay": 1.306,
      "typing_duration": 11.8,
      "wpm": 64,
      "message": "นะ ว่าเป็นอย่างไรบ้าง เขาก็จะมีการ share ข้อมูลกัน "
    },
    {
      "message_id": 3123,
      "agent_id": 12,
      "delay": 7.8,
      "onscreen_delay": 5.588,
      "typing_delay": 2.212,
      "typing_duration": 9.754,
      "wpm": 38,
      "message": "AI หรือ Matchine Learning "
    },
    {
      "message_id": 3124,
      "agent_id": 14,
      "delay": 5.754,
      "onscreen_delay": 5.137,
      "typing_delay": 0.617,
      "typing_duration": 7.929,
      "wpm": 61,
      "message": "ที่ใช้ภายในองค์กรเราก็ผลักดันใช้"
    },
    {
      "message_id": 3125,
      "agent_id": 33,
      "delay": 3.928,
      "onscreen_delay": 3.634,
      "typing_delay": 0.294,
      "typing_duration": 9.901,
      "wpm": 42,
      "message": "กับ Use Case  ที่สมควร ทีนี้"
    },
    {
      "message_id": 3126,
      "agent_id": 44,
      "delay": 5.901,
      "onscreen_delay": 5.077,
      "typing_delay": 0.824,
      "typing_duration": 12.094,
      "wpm": 6,
      "message": "การทำ "
    },
    {
      "message_id": 3127,
      "agent_id": 12,
      "delay": 8.094,
      "onscreen_delay": 7.617,
      "typing_delay": 0.477,
      "typing_duration": 7.92,
      "wpm": 36,
      "message": "การ Govern Data ได้ "
    },
    {
      "message_id": 3128,
      "agent_id": 14,
      "delay": 4.094,
      "onscreen_delay": 3.621,
      "typing_delay": 0.473,
      "typing_duration": 9.586,
      "wpm": 99,
      "message": "นำไปใช้ ใช้ทำอะไร แล้วใช้เมื่อไหร่ แล้วหมดอายุในการใช้เมื่อไหร่ "
    },
    {
      "message_id": 3129,
      "agent_id": 33,
      "delay": 5.586,
      "onscreen_delay": 4.965,
      "typing_delay": 0.621,
      "typing_duration": 9.78,
      "wpm": 52,
      "message": "การใช้ AI ใช้อย่างไร แล้วใช้ตัวไหน"
    },
    {
      "message_id": 3130,
      "agent_id": 44,
      "delay": 5.78,
      "onscreen_delay": 5.613,
      "typing_delay": 0.167,
      "typing_duration": 14.303,
      "wpm": 63,
      "message": "สิ่งหนึ่งที่เราพูดคุยกันอยู่ แล้วก็จะย้ำในการสร้าง awareness "
    },
    {
      "message_id": 3131,
      "agent_id": 12,
      "delay": 10.302,
      "onscreen_delay": 9.809,
      "typing_delay": 0.493,
      "typing_duration": 8.242,
      "wpm": 78,
      "message": "แค่เราบอกว่า AI ตัวไหนใช้ได้แล้วคุณเอาไปใช้ "
    },
    {
      "message_id": 3132,
      "agent_id": 14,
      "delay": 6.302,
      "onscreen_delay": 5.764,
      "typing_delay": 0.538,
      "typing_duration": 7.409,
      "wpm": 75,
      "message": "จะเป็นการที่บอกว่า AI ตัวไหนที่คิดว่า"
    },
    {
      "message_id": 3133,
      "agent_id": 33,
      "delay": 3.408,
      "onscreen_delay": 3.043,
      "typing_delay": 0.365,
      "typing_duration": 7.683,
      "wpm": 70,
      "message": "น่าจะโอเค แต่คุณต้องบวกว่าใช้อย่างไร"
    },
    {
      "message_id": 3134,
      "agent_id": 44,
      "delay": 3.682,
      "onscreen_delay": 3.406,
      "typing_delay": 0.276,
      "typing_duration": 9.845,
      "wpm": 47,
      "message": "ด้วยนะครับ A+B ถึงควรใช้ ไม่ใช่"
    },
    {
      "message_id": 3135,
      "agent_id": 12,
      "delay": 5.843,
      "onscreen_delay": 5.551,
      "typing_delay": 0.292,
      "typing_duration": 7.745,
      "wpm": 72,
      "message": "หยิบแต่ A และหยิบแต่ B แล้วก็เอาไปใช้ "
    },
    {
      "message_id": 3136,
      "agent_id": 14,
      "delay": 3.745,
      "onscreen_delay": 2.519,
      "typing_delay": 1.226,
      "typing_duration": 14.762,
      "wpm": 52,
      "message": "Regulator บอกให้ใช้นี่ อันนี้เป็นการสร้าง awareness "
    },
    {
      "message_id": 3137,
      "agent_id": 33,
      "delay": 10.761,
      "onscreen_delay": 9.848,
      "typing_delay": 0.913,
      "typing_duration": 15.001,
      "wpm": 36,
      "message": "ตัวบุคคล แต่สิ่งที่รู้ว่า เราสร้าง A"
    },
    {
      "message_id": 3138,
      "agent_id": 44,
      "delay": 10.999,
      "onscreen_delay": 9.56,
      "typing_delay": 1.439,
      "typing_duration": 13.263,
      "wpm": 66,
      "message": "ให้เขารู้ว่า ไม่ได้อยู่ที่บริษัท ไม่ได้อยู่ที่ Tool ที่เขา"
    },
    {
      "message_id": 3139,
      "agent_id": 12,
      "delay": 9.263,
      "onscreen_delay": 8.939,
      "typing_delay": 0.324,
      "typing_duration": 7.778,
      "wpm": 66,
      "message": "เอามาให้อยู่แม้กระทั่งตอนเช้า อยู่"
    },
    {
      "message_id": 3140,
      "agent_id": 14,
      "delay": 5.262,
      "onscreen_delay": 4.139,
      "typing_delay": 1.123,
      "typing_duration": 8.214,
      "wpm": 80,
      "message": "บ้านคุณนะ หรือว่าการจ่ายเงินอะไรก็แล้วแต่นี่ "
    },
    {
      "message_id": 3141,
      "agent_id": 33,
      "delay": 4.214,
      "onscreen_delay": 3.728,
      "typing_delay": 0.486,
      "typing_duration": 12.139,
      "wpm": 51,
      "message": "ทั้งหมดนี่ มัน Conezoom ทุกอย่างไปหมดแล้ว "
    },
    {
      "message_id": 3142,
      "agent_id": 44,
      "delay": 8.138,
      "onscreen_delay": 7.645,
      "typing_delay": 0.493,
      "typing_duration": 9.246,
      "wpm": 73,
      "message": "ควรเกิดที่ตัวเรา เกิดที่บ้าน แล้วก็มาที่ทำงาน "
    },
    {
      "message_id": 3143,
      "agent_id": 12,
      "delay": 5.246,
      "onscreen_delay": 4.837,
      "typing_delay": 0.409,
      "typing_duration": 6.125,
      "wpm": 93,
      "message": "แล้วก็ถามว่าเมื่อกี้ผมติดที่คำหนึ่งคือ"
    },
    {
      "message_id": 3144,
      "agent_id": 14,
      "delay": 2.124,
      "onscreen_delay": 1.422,
      "typing_delay": 0.702,
      "typing_duration": 6.794,
      "wpm": 66,
      "message": "ความเสี่ยง ว่าความเสี่ยงแค่ไหน "
    },
    {
      "message_id": 3145,
      "agent_id": 33,
      "delay": 2.793,
      "onscreen_delay": 1.147,
      "typing_delay": 1.646,
      "typing_duration": 9.92,
      "wpm": 53,
      "message": "มันอาจจะไม่ชัดนะครับตอนนี้ มันจะชัด"
    },
    {
      "message_id": 3146,
      "agent_id": 44,
      "delay": 5.92,
      "onscreen_delay": 5.845,
      "typing_delay": 0.075,
      "typing_duration": 9.597,
      "wpm": 70,
      "message": "เรื่อย ๆ แต่มันก็เหมือนกับการที่เรามีรถ มีถนน "
    },
    {
      "message_id": 3147,
      "agent_id": 12,
      "delay": 5.595,
      "onscreen_delay": 3.819,
      "typing_delay": 1.776,
      "typing_duration": 7.813,
      "wpm": 52,
      "message": "ความเสี่ยงกับ Awareness นี่ "
    },
    {
      "message_id": 3148,
      "agent_id": 14,
      "delay": 3.813,
      "onscreen_delay": 2.438,
      "typing_delay": 1.375,
      "typing_duration": 9.265,
      "wpm": 42,
      "message": "เขาเรียกอะไร Aware ไว้เยอะ "
    },
    {
      "message_id": 3149,
      "agent_id": 33,
      "delay": 5.265,
      "onscreen_delay": 4.977,
      "typing_delay": 0.288,
      "typing_duration": 12.398,
      "wpm": 54,
      "message": "เราก็จะไกลความเสี่ยงนั้น แต่ไม่ใช่ว่าเราระวัง"
    },
    {
      "message_id": 3150,
      "agent_id": 44,
      "delay": 8.396,
      "onscreen_delay": 8.293,
      "typing_delay": 0.103,
      "typing_duration": 12.039,
      "wpm": 87,
      "message": "ดีแล้วจะไม่เกิดอุบัติเหตุ เราอาจจะต้องการความช่วยเหลืออะไรหลาย ๆ อย่าง "
    },
    {
      "message_id": 3151,
      "agent_id": 12,
      "delay": 8.039,
      "onscreen_delay": 7.532,
      "typing_delay": 0.507,
      "typing_duration": 13.021,
      "wpm": 61,
      "message": "แล้วก็ถ้ามีไฟเหลือง ไฟเขียว ไฟแดง เกี่ยวกับ Regulator "
    },
    {
      "message_id": 3152,
      "agent_id": 14,
      "delay": 9.021,
      "onscreen_delay": 8.367,
      "typing_delay": 0.654,
      "typing_duration": 5.758,
      "wpm": 78,
      "message": "เกิดอะไรขึ้นจะมีคนมารองรับครับ "
    },
    {
      "message_id": 3153,
      "agent_id": 33,
      "delay": 5.019,
      "onscreen_delay": 0.339,
      "typing_delay": 4.68,
      "typing_duration": 6.178,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 3154,
      "agent_id": 44,
      "delay": 2.177,
      "onscreen_delay": 1.517,
      "typing_delay": 0.66,
      "typing_duration": 14.149,
      "wpm": 56,
      "message": "ขออนุญาตเสริมนิดเดียวครับ จริง ๆ กับทั้ง 2 ท่านนะครับ "
    },
    {
      "message_id": 3155,
      "agent_id": 12,
      "delay": 10.148,
      "onscreen_delay": 9.624,
      "typing_delay": 0.524,
      "typing_duration": 6.606,
      "wpm": 54,
      "message": "จริง ๆ ในแง่ของการใช้ AI "
    },
    {
      "message_id": 3156,
      "agent_id": 14,
      "delay": 6.148,
      "onscreen_delay": 5.69,
      "typing_delay": 0.458,
      "typing_duration": 9.052,
      "wpm": 75,
      "message": "แน่นอนว่ามันจะทำให้เพิ่มประสิทธิภาพในการทำงาน"
    },
    {
      "message_id": 3157,
      "agent_id": 33,
      "delay": 5.05,
      "onscreen_delay": 4.53,
      "typing_delay": 0.52,
      "typing_duration": 9.358,
      "wpm": 59,
      "message": "ค่อนข้างมากทีเดียวนะครับผม แต่สุดท้าย"
    },
    {
      "message_id": 3158,
      "agent_id": 44,
      "delay": 5.358,
      "onscreen_delay": 4.108,
      "typing_delay": 1.25,
      "typing_duration": 7.362,
      "wpm": 55,
      "message": "ผมว่ามันกลับมาสู่ประเด็นว่า "
    },
    {
      "message_id": 3159,
      "agent_id": 12,
      "delay": 3.359,
      "onscreen_delay": 2.09,
      "typing_delay": 1.269,
      "typing_duration": 10.754,
      "wpm": 52,
      "message": "คือวัตถุประสงค์ของการใช้ AI นี่ ในแง่"
    },
    {
      "message_id": 3160,
      "agent_id": 14,
      "delay": 6.753,
      "onscreen_delay": 6.228,
      "typing_delay": 0.525,
      "typing_duration": 14.532,
      "wpm": 60,
      "message": "ความเสี่ยงนี่ ถ้าเกิดความเสี่ยงมัน... อย่างที่คุณวรุตม์ว่า "
    },
    {
      "message_id": 3161,
      "agent_id": 33,
      "delay": 10.531,
      "onscreen_delay": 10.531,
      "typing_delay": 0,
      "typing_duration": 10.48,
      "wpm": 73,
      "message": "ตอนนี้มันอาจจะยังไม่ชัดมาก แต่ผมยังตัวอย่างค่อนข้าง"
    },
    {
      "message_id": 3162,
      "agent_id": 44,
      "delay": 6.531,
      "onscreen_delay": 6.264,
      "typing_delay": 0.267,
      "typing_duration": 13.931,
      "wpm": 80,
      "message": "ชัดแล้วในวันนี้ ความเสี่ยงที่มันเกี่ยวกับชีวิต ร่างกาย อันนี้มันชัดแล้วว่า "
    },
    {
      "message_id": 3163,
      "agent_id": 12,
      "delay": 9.931,
      "onscreen_delay": 8.78,
      "typing_delay": 1.151,
      "typing_duration": 10.718,
      "wpm": 34,
      "message": "ถ้ามันมีการใช้ AI แล้วมี "
    },
    {
      "message_id": 3164,
      "agent_id": 14,
      "delay": 6.717,
      "onscreen_delay": 5.81,
      "typing_delay": 0.907,
      "typing_duration": 7.414,
      "wpm": 93,
      "message": "อันนี้เป็นแค่ตัวอย่างนะครับ การใช้ AI และกำกับ"
    },
    {
      "message_id": 3165,
      "agent_id": 33,
      "delay": 3.413,
      "onscreen_delay": 2.748,
      "typing_delay": 0.665,
      "typing_duration": 12.919,
      "wpm": 51,
      "message": "ดูแลโดยมนุษย์อีกครั้งหนึ่งนี่ มันก็จะช่วยให้"
    },
    {
      "message_id": 3166,
      "agent_id": 44,
      "delay": 8.917,
      "onscreen_delay": 8.861,
      "typing_delay": 0.056,
      "typing_duration": 11.112,
      "wpm": 81,
      "message": "ปลอดภัยให้นะครับผม อันนี้ยกตัวอย่างให้เห็น อันนี้อย่างที่บอก"
    },
    {
      "message_id": 3167,
      "agent_id": 12,
      "delay": 7.112,
      "onscreen_delay": 5.419,
      "typing_delay": 1.693,
      "typing_duration": 8.796,
      "wpm": 65,
      "message": "ทาง Regulator ที่เกี่ยวข้องนี่ก็ยกร่าง"
    },
    {
      "message_id": 3168,
      "agent_id": 14,
      "delay": 4.795,
      "onscreen_delay": 4.334,
      "typing_delay": 0.461,
      "typing_duration": 11.21,
      "wpm": 59,
      "message": "ไอ้ตัวมาตรฐานจริยธรรมการใช้ AI อยู่นะครับ ดู"
    },
    {
      "message_id": 3169,
      "agent_id": 33,
      "delay": 7.21,
      "onscreen_delay": 6.757,
      "typing_delay": 0.453,
      "typing_duration": 14.477,
      "wpm": 41,
      "message": "กันต่อไปว่าทิศทางการใช้ AI จะออกมาทางไหน "
    },
    {
      "message_id": 3170,
      "agent_id": 44,
      "delay": 10.477,
      "onscreen_delay": 7.865,
      "typing_delay": 2.612,
      "typing_duration": 11.894,
      "wpm": 48,
      "message": "(คุณวสิษฐ์) ยังพอมีเวลาเหลืออีก 2 นาที "
    },
    {
      "message_id": 3171,
      "agent_id": 12,
      "delay": 7.892,
      "onscreen_delay": 7.359,
      "typing_delay": 0.533,
      "typing_duration": 6.482,
      "wpm": 49,
      "message": "มีคำถามสุดท้ายไหมครับ "
    },
    {
      "message_id": 3172,
      "agent_id": 14,
      "delay": 3.892,
      "onscreen_delay": 2.479,
      "typing_delay": 1.413,
      "typing_duration": 14.737,
      "wpm": 35,
      "message": "ถ้าไม่มีนะครับ ก็ขอขอบคุณ Panelist "
    },
    {
      "message_id": 3173,
      "agent_id": 33,
      "delay": 10.737,
      "onscreen_delay": 9.942,
      "typing_delay": 0.795,
      "typing_duration": 10.922,
      "wpm": 51,
      "message": "ทุกท่านนะครับ ที่ออกมาอภิปรายในวันนี้ "
    },
    {
      "message_id": 3174,
      "agent_id": 44,
      "delay": 6.921,
      "onscreen_delay": 6.133,
      "typing_delay": 0.788,
      "typing_duration": 9.187,
      "wpm": 69,
      "message": "ท่านผู้เข้าร่วมทุกคน เราก็ขอให้เดินทางกลับ"
    },
    {
      "message_id": 3175,
      "agent_id": 12,
      "delay": 5.186,
      "onscreen_delay": 4.739,
      "typing_delay": 0.447,
      "typing_duration": 12.859,
      "wpm": 56,
      "message": "โดยสวัสดิภาพนะครับ (คุณรังสิยา) ค่ะ ต้องขอขอบคุณ"
    },
    {
      "message_id": 3176,
      "agent_id": 14,
      "delay": 8.857,
      "onscreen_delay": 7.782,
      "typing_delay": 1.075,
      "typing_duration": 5.957,
      "wpm": 38,
      "message": "ทั้ง 3 ท่านนะคะ "
    },
    {
      "message_id": 3177,
      "agent_id": 33,
      "delay": 4.857,
      "onscreen_delay": 3.224,
      "typing_delay": 1.633,
      "typing_duration": 8.709,
      "wpm": 41,
      "message": "คุณประถมพงศ์ ศรีนวล นะคะ "
    },
    {
      "message_id": 3178,
      "agent_id": 44,
      "delay": 15.002,
      "onscreen_delay": 0,
      "typing_delay": 15.002,
      "typing_duration": 15.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 3179,
      "agent_id": 12,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 3180,
      "agent_id": 14,
      "delay": 14.048,
      "onscreen_delay": 0,
      "typing_delay": 14.048,
      "typing_duration": 14.048,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 3181,
      "agent_id": 33,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 3182,
      "agent_id": 44,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 3183,
      "agent_id": 12,
      "delay": 11,
      "onscreen_delay": 6.844,
      "typing_delay": 4.156,
      "typing_duration": 4.156,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 3184,
      "agent_id": 14,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 3185,
      "agent_id": 33,
      "delay": 15.001,
      "onscreen_delay": 0,
      "typing_delay": 15.001,
      "typing_duration": 15.001,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 3186,
      "agent_id": 44,
      "delay": 15.002,
      "onscreen_delay": 0,
      "typing_delay": 15.002,
      "typing_duration": 15.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 3187,
      "agent_id": 12,
      "delay": 11.002,
      "onscreen_delay": 5.971,
      "typing_delay": 5.031,
      "typing_duration": 5.031,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 3188,
      "agent_id": 14,
      "delay": 9.807,
      "onscreen_delay": 0,
      "typing_delay": 9.807,
      "typing_duration": 9.807,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 3189,
      "agent_id": 33,
      "delay": 5.807,
      "onscreen_delay": 3.779,
      "typing_delay": 2.028,
      "typing_duration": 4.16,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 3190,
      "agent_id": 44,
      "delay": 3.555,
      "onscreen_delay": 0,
      "typing_delay": 3.555,
      "typing_duration": 11.921,
      "wpm": 49,
      "message": "แล้วก็ต้องขออนุญาตแจ้งเพิ่มเติมด้วยนะคะ "
    },
    {
      "message_id": 3191,
      "agent_id": 12,
      "delay": 7.92,
      "onscreen_delay": 7.054,
      "typing_delay": 0.866,
      "typing_duration": 9.947,
      "wpm": 44,
      "message": "ทุกท่านสามารถสแกน QR Code ได้"
    },
    {
      "message_id": 3192,
      "agent_id": 14,
      "delay": 5.946,
      "onscreen_delay": 5.518,
      "typing_delay": 0.428,
      "typing_duration": 13.348,
      "wpm": 53,
      "message": "บนเวทีของเรานี้นะคะ ซึ่งจะเป็น QR Code Feedback "
    },
    {
      "message_id": 3193,
      "agent_id": 33,
      "delay": 9.347,
      "onscreen_delay": 9.092,
      "typing_delay": 0.255,
      "typing_duration": 14.124,
      "wpm": 49,
      "message": "ทำ Feedback นะคะ สำหรับการจัดงานในครั้งนี้ และ"
    },
    {
      "message_id": 3194,
      "agent_id": 44,
      "delay": 10.124,
      "onscreen_delay": 10.095,
      "typing_delay": 0.029,
      "typing_duration": 8.83,
      "wpm": 58,
      "message": "ไปพัฒนานะคะ แล้วก็ถ้ามีข้อติชมใด ๆ "
    },
    {
      "message_id": 3195,
      "agent_id": 12,
      "delay": 6.123,
      "onscreen_delay": 5.719,
      "typing_delay": 0.404,
      "typing_duration": 7.686,
      "wpm": 80,
      "message": "นะคะ ก็สามารถสแกน QR Code เข้ามาได้เลยค่ะ "
    },
    {
      "message_id": 3196,
      "agent_id": 14,
      "delay": 3.685,
      "onscreen_delay": 1.933,
      "typing_delay": 1.752,
      "typing_duration": 4.859,
      "wpm": 19,
      "message": "แล้วก็ "
    },
    {
      "message_id": 3197,
      "agent_id": 33,
      "delay": 12.584,
      "onscreen_delay": 0,
      "typing_delay": 12.584,
      "typing_duration": 12.584,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 3198,
      "agent_id": 44,
      "delay": 15.002,
      "onscreen_delay": 0,
      "typing_delay": 15.002,
      "typing_duration": 15.002,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 3199,
      "agent_id": 12,
      "delay": 11.001,
      "onscreen_delay": 2.165,
      "typing_delay": 8.836,
      "typing_duration": 8.836,
      "wpm": 0,
      "message": ""
    },
    {
      "message_id": 3200,
      "agent_id": 14,
      "delay": 7.112,
      "onscreen_delay": 0,
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      "message": "ต้องขอขอบพระคุณทุกท่านอีกครั้งหนึ่งนะคะ ที่"
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